RE - Credit Note Entry Process Pending For 2 Months

1/15/2019 App Suite_ RE_ Credit Note Entry Process pending for 2 months_ Printout
Sandip Majumder <sandip.mujumder@techxis.com> 12/18/2018 1:04 PM
RE: Credit Note Entry Process pending for 2 months.

To Raj Kumar Sharma <rks@tikona.in> • Anand Kamath <anand.kamath@tikona.in> Copy
Rajan Kumar <rajan.kumar@techxis.com> • Mohit Dhingra <mohit.dhingra@tikona.in> •
Gurdip Singh <gurdip.singh@tikona.in> • Kingshuk Mukherjee <kingshuk.mukherjee@techxis.com> •
Sanjeev Singh <sanjeev.singh@tikona.in> • Sanjeet Kumar <sanjeet.kumar@techxis.com> •
Jaishankar jha <jaishankar.jha@tikona.in> • Jayanta Ghosal <jayanta.ghosal@tikona.in> •
Sushant Sharma <sushant.sharma@tikona.in> • Vikash Kumar Sharma <vikash.sharma@techxis.com> •
mehul.shah@tikona.in
Sir,
As per this issue we are apply the patch, go through the transaction also and found below mention result..
Result: AR Transaction with Credit Note generate Revenue as per requirement successfully (N.B.: Accounts
Receivable Period Should be open at the time of Credit Note)
Now we want for schedule an meeting which will be held on today (i.e. 18-Dec-2018) at 4.00 pm. So please confirm
us your availability to process this issue further.
Thanks & Regards,
Sandip Majumder
Technology Xpress Info Solutions Pvt Ltd
On December 17, 2018 at 1:33 PM Raj Kumar Sharma <rks@tikona.in> wrote:
Dear Techxis Team,
Pl. test and revert back with solu on on Credit Note.
With Best Regards,

RKS

Raj Kumar Sharma
Tikona Infinet Private Limited
CIN: U74899MH1975PTC265837
C -69,1st Floor, Sector-58,
Noida, U.P 201307.
T: +91 120 4308622
M: +91 9810082795
W: www.tikonainfinet.in
http://webmail.techxis.com/appsuite/v=7.8.3-20.20170505.085402/print.html?print_1547525951416 1/22
From: Anthony Panikar [mailto:Anthony.Panikar@tikona.co.in]

Sent: Monday, 17 December, 2018 01:08 PM
To: 'Vikash Kumar Sharma'
Cc: Raj Kumar Sharma; Sanjeev Singh; 'Sanjeet Kumar'; Jayanta Ghosal; 'Rajan Kumar'; Jaishankar jha;
Mohit Dhingra; Sushant Sharma; Gurdip Singh; 'Kingshuk Mukherjee'; 'Sandip Majumder'; Anand Kamath
Subject: RE: Credit Note Entry Process pending for 2 months.
Hi All,
Patching is completed on TERP, and instance is available now.
Thanks,
Anthony Panikar
Oracle EBS Applications DBA
Tikona Infinet Pvt Limited
Mumbai.
M: +919967427539

Sent: 17 December 2018 12:42
Cc: 'Raj Kumar Sharma'; 'Sanjeev Singh'; 'Sanjeet Kumar'; 'Jayanta Ghosal'; 'Rajan Kumar'; 'Jaishankar jha';
'Mohit Dhingra'; 'Sushant Sharma'; 'Gurdip Singh'; 'Kingshuk Mukherjee'; 'Sandip Majumder'; 'Anand Kamath'
Subject: RE: RE: Credit Note Entry Process pending for 2 months.
Hi All,
TERP instance is going down for the patch ac vity now.
Thanks,
Anthony Panikar
Mumbai.
M: +919967427539

Hi Vikash,
I have updated the SR, once we get a reply we can go ahead with the patch.
Thanks,
Anthony Panikar
Mumbai.
M: +919967427539
From: Vikash Kumar Sharma [mailto:vikash.sharma@techxis.com]

To: 'Anthony Panikar'
Dear Anthony,
Please check Oracle SR and apply the patch as suggested.
Thanks & Regards,
Vikash Kumar Sharma // Associate ERP Consultant

E-Mail ID: vikash.sharma@techxis.com
Mobile No: 7549901913
Technology Xpress Info Solutions® Pvt. Ltd.
Website: www.techxis.com

Sent: Friday, December 14, 2018 11:25 AM
To: 'Vikash Kumar Sharma'; 'Anand Kamath'
'Mohit Dhingra'; 'Sushant Sharma'; 'Gurdip Singh'; 'Kingshuk Mukherjee'; 'Sandip Majumder'
Hi Vikash,
This patch recommened by oracle is for R12.2 version whereas we are on R12.1.3 , I have updated the SR
with same.
Thanks,
Anthony Panikar
Mumbai.
M: +919967427539

To: 'Anthony Panikar'; 'Anand Kamath'
'Mohit Dhingra'; 'Sushant Sharma'; 'Gurdip Singh'; 'Kingshuk Mukherjee'; 'Sandip Majumder'
Dear Anthony,
Please go through the” SR 3-18857303891 : Revenue not Generated At The Time Of AR Transac on”. And
apply the patch suggested by Oracle team on TERP server.
@Anand Sir please approve.
Thanks & Regards,

Mobile No: 7549901913

From: Gurdip Singh [mailto:Gurdip.Singh@tikona.in]

Sent: Thursday, December 13, 2018 7:07 PM
To: Kingshuk Mukherjee; 'Vikash Kumar Sharma'; 'Sandip Majumder'
Cc: Raj Kumar Sharma; Sanjeev Singh; Tarun Kumar; Mehul Shah; 'Sanjeet Kumar'; Jayanta Ghosal; 'Rajan
Kumar'; Jaishankar jha; Mohit Dhingra; Sushant Sharma; Anthony Panikar; 'kalyan kumar'
(kalyan.kumar@techxis.com); Anand Kamath; Sunilkumar Swain
Dear Kingshuk,
To apply this version patch need to take approval from Mumbai team as well.
Second if applying patch on test server then confirma on may not be required.
Thanks & regards

Gurdip $ingh
9910067348
From: Kingshuk Mukherjee [mailto:kingshuk.mukherjee@techxis.com]

Sent: Thursday, 13 December, 2018 04:00 PM
To: Jaishankar jha; 'Vikash Kumar Sharma'; Gurdip Singh; Mohit Dhingra; Sushant Sharma
Cc: Raj Kumar Sharma; Sanjeev Singh; Tarun Kumar; Mehul Shah; 'Sanjeet Kumar'; Jayanta Ghosal; 'Sandip
Majumder'; 'Rajan Kumar'
Dear Sir
Decision is yours but as per below advise came from Oracle we suggest you to apply this patch @ Test
instance first to generate revenue correctly for future transac ons at least and for past period any
authorized person can do the needful
“This indicates you do not have the patch and thus you have inconsistent behavior.
Oracle confirms that intended and right functionality is to have the Rule Start Date for CM in Open period only.
To have the correct and consistent behavior , Please apply patch Patch 17295203”
Thanks & Regards,

Kingshuk Mukherjee
Head-ERP Support & CCNR

Mobile - +91- 8910471319
Direct Line - +91- 20- 3046 8889
Email – kingshuk.mukherjee@techxis.com
Value Added Reseller
From: Jaishankar jha [mailto:Jaishankar.jha@tikona.in]

Sent: Thursday, December 13, 2018 11:52 AM
To: Vikash Kumar Sharma; Gurdip Singh; Mohit Dhingra; Sushant Sharma
Cc: Raj Kumar Sharma; kingshuk.mukherjee@techxis.com; narendra.dagamwar@techxis.com; Sanjeev
Singh; Tarun Kumar; Mehul Shah; 'Sanjeet Kumar'; Jayanta Ghosal; 'Sandip Majumder'
This is already discussed with you all that this solu on will not implement because we are not going to open
back dated month.
Regards,
Jai Shankar Jha
Senior Manager-Financial Reporting
CIN: U74899MH1975PTC265837
Noida, U.P 201307
T: +91 120 4580521
M: +91 9810216503
W: www.tikona.in

To: Gurdip Singh; Mohit Dhingra; Sushant Sharma
Cc: Raj Kumar Sharma; kingshuk.mukherjee@techxis.com; narendra.dagamwar@techxis.com; Sanjeev
Singh; Tarun Kumar; Mehul Shah; Jaishankar jha; 'Sanjeet Kumar'; Jayanta Ghosal; 'Sandip Majumder'
Dear All,
As per our discussion we have already elaborated regarding Credit note recogni on issue. As per Oracle SR
we need to upgrade the version of the database as we are using lower version. The effect is that some
credit note will generate properly recogni on and some credit note not. So If we upgrade the version this
issue will be resolved but rules date period should be open at the me of transac on. So please confirm us
to test the same solu on in test server first and then check the transac on and take further decision.
Thanks & Regards,

Mobile No: 7549901913

To: 'Gurdip Singh'; 'Mohit Dhingra'; 'Sushant Sharma'
Cc: 'Raj Kumar Sharma'; 'kalyan.kumar@tikona.co.in'; 'kingshuk.mukherjee@techxis.com';
'narendra.dagamwar@techxis.com'; 'Sanjeev Singh'; 'Tarun Kumar'; 'Mehul Shah'; 'Jaishankar jha'; 'Sanjeet
Kumar'; 'Jayanta Ghosal'; 'Sandip Majumder'
Dear All,
Awai ng for your reply regarding Credit note to do the same as suggested by Oracle Team and we have
already discussed the same in the mee ng.
Thanks & Regards,

Mobile No: 7549901913
From: Sandip Majumder [mailto:sandip.mujumder@techxis.com]

Sent: Thursday, December 06, 2018 2:47 PM
To: Vikash Kumar Sharma
Subject: Fwd: RE: Credit Note Entry Process pending for 2 months.
---------- Original Message ----------

From: Sandip Majumder <sandip.mujumder@techxis.com>
To: Sushant Sharma <Sushant.Sharma@tikona.in>, Mohit Dhingra <mohit.dhingra@tikona.in>

Cc: Raj Kumar Sharma <rks@tikona.in>, Rajan Kumar <rajan.kumar@techxis.com>, Gurdip Singh
<Gurdip.Singh@tikona.in>, Mohit Dhingra <mohit.dhingra@tikona.in>, kalyan.kumar@tikona.co.in,
kingshuk.mukherjee@techxis.com, narendra.dagamwar@techxis.com, Sanjeev Singh
<Sanjeev.Singh@tikona.in>, Tarun Kumar <tarun.kumar@tikona.in>, Mehul Shah
<Mehul.Shah@tikona.in>, Jaishankar jha <Jaishankar.jha@tikona.in>, Sanjeet Kumar
<sanjeet.kumar@techxis.com>, Jayanta Ghosal <Jayanta.Ghosal@tikona.in>
Date: December 6, 2018 at 1:24 PM
To,
All Concern,
As per our discussion please see the attach file which received from ORACLE for solution offer. Please
note the same and provide us your feedback, so that we can go through the solution in DEMO server and
get the solution.
Thanks & Regards,
Sandip Majumder
On November 30, 2018 at 6:44 PM Sushant Sharma <Sushant.Sharma@tikona.in> wrote:
Dear Vikash,
In this scenario credit note is passed for period 16th Sep-18 to 31 Dec-18, correct approach is to
reverse recognised revenue upto 30-nov-18 from 16th sep-18 i.e for 75 days for rs 3750(inv basic-
9000/180*75) and balance unearned present in invoice for one month(DEC’18) should also get
reversed as cn is passed ll 31-Dec-18, the same if for Rs 1500(invoice basic-9000/180*30), herein
system is incorrectly reversing revenue and unearned in credit note, for further clarity pls refer
entry screenshot in the adjoining sheet and in case any understanding pls discuss.
Regards,
Sushant
From: Gurdip Singh

Sent: Friday, November 30, 2018 5:16 PM
To: Sushant Sharma
Cc: Mohit Dhingra; narendra.dagamwar@techxis.com; Sanjeev Singh; Tarun Kumar; Mehul Shah;
Jaishankar jha; 'Sanjeet Kumar'; Jayanta Ghosal; 'Rajan Kumar'; kingshuk.mukherjee@techxis.com;
kalyan.kumar@tikona.co.in; 'Sandip Majumder'; Raj Kumar Sharma; Vikash Kumar Sharma
Dear Sushant
Pls find a ached the billing and c/n detail. Pls check the accoun ng/revenue and revert.
Thanks & regards
Gurdip $ingh
9910067348
From: Sushant Sharma

Sent: Friday, 30 November, 2018 02:52 PM
To: Gurdip Singh
kalyan.kumar@tikona.co.in; 'Sandip Majumder'; Raj Kumar Sharma; Vikash Kumar Sharma
Done!!
Regards,
Sushant
From: Gurdip Singh

To: Vikash Kumar Sharma; Sushant Sharma
kalyan.kumar@tikona.co.in; 'Sandip Majumder'; Raj Kumar Sharma
Dear Sushant,
Pls run the accoun ng and revenue for the a ached invoices.
Thanks & regards

Gurdip $ingh
9910067348

Sent: Thursday, 29 November, 2018 07:59 PM
To: Gurdip Singh
Cc: Mohit Dhingra; Sridhar Krish; narendra.dagamwar@techxis.com; Sanjeev Singh; Tarun Kumar;
Mehul Shah; Jaishankar jha; 'Sanjeet Kumar'; Jayanta Ghosal; Sushant Sharma; 'Rajan Kumar';
kingshuk.mukherjee@techxis.com; kalyan.kumar@tikona.co.in; 'Sandip Majumder'; Raj Kumar
Sharma
Dear Gurdip,
Please do the same as suggested by us on TERP server and let us know the result.
Thanks & Regards,

Mobile No: 7549901913
From: Gurdip Singh [mailto:Gurdip.Singh@tikona.in]

Sent: Thursday, November 29, 2018 1:28 PM
To: Sandip Majumder; Raj Kumar Sharma
Cc: Mohit Dhingra; Sridhar Krish; narendra.dagamwar@techxis.com; Sanjeev Singh; Vikash Kumar
Sharma; Tarun Kumar; Mehul Shah; Jaishankar jha; Sanjeet Kumar; Jayanta Ghosal; Sushant
Sharma; Rajan Kumar; kingshuk.mukherjee@techxis.com; kalyan.kumar@tikona.co.in
Dear Sandeep,
Last cloning was on 10th and on 15th you setup the all changes but a er 15th s ll we don’t have
any result. Whenever we had discussion every me you promise to finish in EOD or by tomorrow
but a er 15 days we s ll si ng empty hands.
Thanks & regards

Gurdip $ingh
9910067348
From: Sandip Majumder [mailto:sandip.mujumder@techxis.com]

To: Raj Kumar Sharma
Cc: Gurdip Singh; Mohit Dhingra; Sridhar Krish; narendra.dagamwar@techxis.com; Sanjeev Singh;
Vikash Kumar Sharma; Tarun Kumar; Mehul Shah; Jaishankar jha; Sanjeet Kumar; Jayanta Ghosal;
Sushant Sharma; Rajan Kumar; kingshuk.mukherjee@techxis.com; kalyan.kumar@tikona.co.in
Importance: High
Respected Sir,
Sorry for inconvenience for escalate this issue up to you. But please note that whenever we complete
this issue in DERP instance and provide mail to User for checking, when they start to check then
cloning activity done and again we have to SETUP the process.
This issue already resolved from our end and need to check, but also need to confirmation when again
Cloning activity will be done so that we can start the SETUP in DERP further.
Also note that whichever we told to User, first please understand the process and then check with his
transaction. So that it will be very easy to close the issue.
Thanks & Regards,
Sandip Majumder
On November 29, 2018 at 11:18 AM Raj Kumar Sharma <rks@tikona.in> wrote:
MOST URGENT
Dear Rajan,
This credit note issue is pending for almost last 2 months. Can you pl. step in and get it resolved.
No one in Texis taking Tikona Issues seriously.
Operations are stuck up.
I have earlier also raised issue of Quality of manpower you have deployed at Noida Office. There
was not much issues with earlier set of Resources deployed.
With Best Regards,

RKS

Raj Kumar Sharma
CIN: U74899MH1975PTC265837

Noida, U.P 201307.
T: +91 120 4308622
M: +91 9810082795
W: www.tikonainfinet.in
From: Gurdip Singh

Sent: Tuesday, 27 November, 2018 11:05 AM
To: 'Vikash Kumar Sharma'; 'Sandip Mujumder'
Cc: Raj Kumar Sharma; Jaishankar jha; narendra.dagamwar@techxis.com; Mohit Dhingra;
Jayanta Ghosal; Sanjeet Kumar; Sanjeev Singh; Sushant Sharma; ''Rajan Kumar''
(rajan.kumar@techxis.com)
Subject: RE: Credit Note Entry Process
Dear Sandeep
Any input on this.
Thanks & regards

Gurdip $ingh
9910067348
From: Gurdip Singh

Sent: Wednesday, 21 November, 2018 05:56 PM
Cc: 'Raj Kumar Sharma'; 'Jaishankar jha'; 'narendra.dagamwar@techxis.com'; 'Sandip
Mujumder'; 'Mohit Dhingra'; 'Jayanta Ghosal'; 'Sanjeet Kumar'; 'Sanjeev Singh'; Sushant
Sharma; ''Rajan Kumar'' (rajan.kumar@techxis.com)
Importance: High
Dear Vikas
Any progress on this issue ?
Thanks & regards

Gurdip $ingh
9910067348
From: Gurdip Singh

Sent: Tuesday, 20 November, 2018 06:00 PM
Cc: 'Raj Kumar Sharma'; 'Jaishankar jha'; 'narendra.dagamwar@techxis.com'; 'Sandip
Mujumder'; 'Mohit Dhingra'; 'Jayanta Ghosal'; 'Sanjeet Kumar'; 'Sanjeev Singh'; Sushant Sharma
Dear Vikas
Case is very critical. Pls response on URGENT basis.
Thanks & regards

Gurdip $ingh
9910067348
From: Gurdip Singh

Sent: Tuesday, 20 November, 2018 12:27 PM
Cc: Raj Kumar Sharma; Jaishankar jha; narendra.dagamwar@techxis.com; 'Sandip Mujumder';
Mohit Dhingra; Jayanta Ghosal; Sanjeet Kumar; Sanjeev Singh; Sushant Sharma
Dear Vikas
Inclusion on attached mail of Sushant below point are needs to be correct from Order
management point of view:
1. Pls check the colored lines between AR invoice and c/n. All backdated period automatically
converting in to current open GL period while creating c/n. This is incorrect.
Invoice
Credit Note transection.
2. Sales order lines and period is not in sequence. This should be in sequence.
Thanks & regards

Gurdip $ingh
9910067348

Sent: Monday, 19 November, 2018 06:26 PM
To: Gurdip Singh
Mohit Dhingra; Jayanta Ghosal; 'Vikash Kumar Sharma'; Sanjeet Kumar; Sanjeev Singh
Dear Gurdip,
Pls prepare one test case again as attached, value and period should be taken same as provided
in the attachment, confirm the same once the transaction got completed.
Regards,
Sushant
From: Gurdip Singh

To: Sushant Sharma
Dear Sushant,
Pls find enclosed the c/n data against invoices, pls check and confirm the accounting.
Thanks & regards

Gurdip $ingh
9910067348

Sent: Friday, 16 November, 2018 06:33 PM
To: Gurdip Singh
Dear Gurdip,
Accounting done, pls create credit notes and confirm.
Regards,
Sushant
From: Gurdip Singh

To: Sushant Sharma
Dear Sushant,
Pls generate accounting and revenue for the attached Invoice for c/n testing.
Thanks & regards

Gurdip $ingh
9910067348
From: Sanjeet Kumar [mailto:sanjeet.kumar@techxis.com]

To: Gurdip Singh; Sanjeev Singh; Sushant Sharma
Mohit Dhingra; Jayanta Ghosal; 'Vikash Kumar Sharma'
To,
All Concern,
Sorry for late reply due to SETUP was demolished after cloning in DERP. However again we are
done the CN setup in DERP. Please recheck and confirm us accordingly.
Thanks & Regards,
Sanjeet Kumar // Associate ERP Consultant

E-Mail ID: sanjeet.kumar@techxis.com
Mobile No: 8709814853
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RE - Credit Note Entry Process Pending For 2 Months

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1/15/2019 App Suite_ RE_ Credit Note Entry Process pending for 2 months_ Printout

Sandip Majumder <sandip.mujumder@techxis.com> 12/18/2018 1:04 PM

RE: Credit Note Entry Process pending for 2 months.

On December 17, 2018 at 1:33 PM Raj Kumar Sharma <rks@tikona.in> wrote:

Dear Techxis Team,

Pl. test and revert back with solu on on Credit Note.

With Best Regards,

Tikona Infinet Private Limited

From: Anthony Panikar [mailto:Anthony.Panikar@tikona.co.in]

Patching is completed on TERP, and instance is available now.

From: Anthony Panikar [mailto:Anthony.Panikar@tikona.co.in]

TERP instance is going down for the patch ac vity now.

From: Anthony Panikar [mailto:Anthony.Panikar@tikona.co.in]

From: Vikash Kumar Sharma [mailto:vikash.sharma@techxis.com]

Please check Oracle SR and apply the patch as suggested.

Thanks & Regards,

Vikash Kumar Sharma // Associate ERP Consultant

From: Anthony Panikar [mailto:Anthony.Panikar@tikona.co.in]

From: Vikash Kumar Sharma [mailto:vikash.sharma@techxis.com]

@Anand Sir please approve.

Thanks & Regards,

Vikash Kumar Sharma // Associate ERP Consultant

Mobile No: 7549901913

From: Gurdip Singh [mailto:Gurdip.Singh@tikona.in]

Thanks & regards

From: Kingshuk Mukherjee [mailto:kingshuk.mukherjee@techxis.com]

Thanks & Regards,

Technology Xpress Info Solutions® Pvt. Ltd.

Value Added Reseller

From: Jaishankar jha [mailto:Jaishankar.jha@tikona.in]

From: Vikash Kumar Sharma [mailto:vikash.sharma@techxis.com]

Thanks & Regards,

Vikash Kumar Sharma // Associate ERP Consultant

From: Vikash Kumar Sharma [mailto:vikash.sharma@techxis.com]

Thanks & Regards,

Vikash Kumar Sharma // Associate ERP Consultant

From: Sandip Majumder [mailto:sandip.mujumder@techxis.com]

---------- Original Message ----------

To: Sushant Sharma <Sushant.Sharma@tikona.in>, Mohit Dhingra <mohit.dhingra@tikona.in>

On November 30, 2018 at 6:44 PM Sushant Sharma <Sushant.Sharma@tikona.in> wrote:

From: Gurdip Singh

Thanks & regards

From: Sushant Sharma

From: Gurdip Singh

Thanks & regards

From: Vikash Kumar Sharma [mailto:vikash.sharma@techxis.com]

Thanks & Regards,

Vikash Kumar Sharma // Associate ERP Consultant

From: Gurdip Singh [mailto:Gurdip.Singh@tikona.in]

Thanks & regards

From: Sandip Majumder [mailto:sandip.mujumder@techxis.com]

On November 29, 2018 at 11:18 AM Raj Kumar Sharma <rks@tikona.in> wrote:

With Best Regards,

Tikona Infinet Private Limited

C -69,1st Floor, Sector-58,

From: Gurdip Singh

Any input on this.

Thanks & regards

From: Gurdip Singh

Any progress on this issue ?

Thanks & regards

From: Gurdip Singh

Case is very critical. Pls response on URGENT basis.