TOTAL QUALITY MANAGEMENT

UNIT I
INTRODUCTION TO QUALITY MANAGEMENT 9
Definitions – TQM Framework, Benefits, Awareness and Obstacles.
Quality – Vision,Mission and Policy Statements. Customer Focus –
Customer Perception of Quality,Translating Needs into Requirements,
Customer Retention. Dimensions of Product and Service Quality - Cost
of Quality.

UNIT II
PRINCIPLES AND PHILOSOPHIES OF QUALITY
MANAGEMENT 9
Overview of the Contributions of Deming, Juran Crosby, Masaaki Imai,
Feigenbaum,Ishikawa, Taguchi, Shingeo and Walter Shewhart. concepts
of Quality circle, Japanese 5S Principles and 8d Methodology.

UNIT III
STATISTICAL PROCESS CONTROL AND PROCESS
CAPABILITY 9
Meaning and Significance of Statistical Process Control (SPC) –
Construction of Control Charts for Variables and Attributed. Process
Capability – Meaning, Significance and Measurement – Six Sigma
Concepts of Process Capability. Reliability Concepts –Definitions,
Reliability in Series and Parallel, Product Life Characteristics Curve.
Total Productive Maintenance (TPM) – Relevance to TQM, Tero
Technology. Business Process Re-Engineering (BPR) – Principles,
Applications, Reengineering Process, Benefits and Limitations.

UNIT IV
TOOLS AND TECHNIQUES FOR QUALITY MANAGEMENT 9
Quality Functions Development (QFD) – Benefits, Voice of Customer,
Information Organization, House of Quality (HOQ), Building a HOQ,
QFD Process. Failure Mode Effect Analysis (FMEA) – Requirements of
Reliability, Failure Rate, FMEA Stages, Design, Process and
Documentation. Taguchi Techniques – Introduction, Loss Function,
Parameter and Tolerance Design, Signal to Noise Ratio. Seven Old
(Statistical) Tools.Seven New Management Tools. Bench Marking and
POKA YOKE.

UNIT V
QUALITY SYSTEMS ORGANIZING AND IMPLEMENTATION
Introduction to IS/ISO 9004:2000 – Quality Management Systems –
Guidelines for Performance Improvements. Quality Audits. TQM
Culture, Leadership – Quality Council,Employee Involvement,
otivation, Empowerment, Recognition and Reward. Information
Technology – Computers and Quality Functions, Internet and Electronic
Communications.Information Quality Issues.

Total: 45
TEXT BOOKS
1. Dale H.Besterfield et al, Total Quality Management, 9th edition,
Pearson
Education, 2009.
2. Shridhara Bhat K, Total Quality Management – Text and Cases, 1st
Edition
Himalaya Publishing House, 2002
REFERENCES
1. James R Evans, William M Lindsay, The Management and Control of
Quality, 6th
Edition, Cengage Learning, 2008.
2. Rose J.E. Total Quality Management, Kogan Page India Pvt. Ltd,
1993.
3. Frank M Gryna et al, Juran’s Quality Planning & Analysis for
Enterprise Quality,
5th Edition, Tata McGraw Hill, 2007.
4. Poornima M.Charantimath., Total Quality Management, Pearson
Education,
First Indian Reprint, 2003.
BA6049 - ADVANCED MAINTENANCE MANAGEMENT
LTPC
3003
UNIT I MAINTENANCE CONCEPT 9
Objectives and Functions of Maintenance, Types, Maintenance
Strategies. Organization for
Maintenance. Five Zero Concept.
UNIT II FAILURE DATA ANALYSIS 9
MTBF, MTTF, Useful Life – Survival Curves – Repair Time
Distribution Breakdown Time
Distributions, Poisson, Exponential and Normal Distribution.
Availability of Repairable
Systems – Maintainability Prediction – Design for Maintainability.
UNIT III MAINTENANCE AND REPLACEMENT 9
Maintenance Planning: Overhaul and Repair: Meaning and Difference,
Optimal Overhaul
/ Repair / Replace Maintenance Policy for Equipment Subject to
Breakdown.
Replacement Decisions: Optimal Interval between Preventive
Replacement of Equipment
Subject to Breakdown, Group Replacement.
UNIT IV MAINTENANCE SYSTEMS 9
Fixed Time Maintenance, Condition based Maintenance, Operate to
Failure, Opportunity
Maintenance, Design out Maintenance, Total Productive Maintenance.
UNIT V ADVANCED TECHNIQUES 9
Reliability Centered Maintenance (RCM) – Total Productive
Maintenance (TPM) –
Philosophy and Implementation. Signature Analysis – MMIS – Expert
Systems – Concept
of Tero Technology - Reengineering Maintenance Process.
Total: 45
TEXT BOOKS
1. R.C.Mishra & K.Pathak, Maintenance Engineering & Management,
PHI, 2005
2. Sushil Kumar Srivatsava, Industrial Maintenance Management,
S.Chand &
Company, 2005
REFERENCES
1. Gopalakrishnan, P. Banerji, A.K., “Maintenance and Spare Parts
Management”,
Prentice Hall of India, 2004
2. Kelly and M.J. Harris "Management of Industrial Maintenance",
Butterworth and
Company Limited, 2007.
3. AKS Jardine "Maintenance, Replacement and Reliability", Pitman
Publishing,
2005.
BA6047 - SUPPLY CHAIN MANAGEMENT
LTPC
3003
UNIT I INTRODUCTION 9
Supply Chain – Fundamentals, Importance, Decision Phases, Process View. Supplier –
Manufacturer – Customer Chain. Drivers of Supply Chain Performance. Structuring Supply
Chain Drivers. Overview of Supply Chain Models and Modeling Systems.
UNIT II STRATEGIC SOURCING 9
In-sourcing and Out-sourcing – Types of Purchasing Strategies. Supplier Evaluation,
Selection and Measurement. Supplier Quality Management. Creating a world class Supply
Base. World Wide Sourcing.
UNIT III SUPPLY CHAIN NETWORK 9
Distribution Network Design – Role, Factors Influencing, Options, Value Addition. Models
for Facility Location and Capacity Location. Impact of uncertainty on Network Design.
Network Design Decisions Using Decision Trees. Distribution Center Location Models.
Supply Chain Network Optimization Models.
UNIT IV PLANNING DEMAND, INVENTORY AND SUPPLY 9
Overview of Demand Forecasting in the Supply Chain. Aggregate Planning in the Supply
Chain. Managing Predictable Variability.
Managing Supply Chain Cycle Inventory. Uncertainty in the Supply Chain – Safety
Inventory. Determination of Optimal Level of Product Availability. Coordination in the
Supply Chain.
UNIT V CURRENT TRENDS 9
E–Business – Framework and Role of Supply Chain in e-Business and B2B Practices.
Supply Chain IT Framework. Internal Supply chain management. Fundamentals of
Transaction Management. Supply Chain in IT Practice. Supplier Relationship
Management. Information Systems Development. Packages in Supply Chain –eSRM,
eLRM, eSCM. Supply Base Management.
Total: 45
TEXT BOOK
1. Sunil Chopra and Peter Meindi, Supply Chain Management–Strategy Planning and
Operation, Pearson Education, Third Indian Reprint, 2004.
REFERENCES
1. Monczka et al., Purchasing and Supply Chain Management, Thomson Learning,
Second edition, Second Reprint, 2002.
2. Shapiro Jeremy F, Modeling the Supply Chain, 2nd Edition, Thomson Learning,
2002.
3. Janat Shah, Supply Chain Management Text and Cases, Pearson 2009
4. R P Mohanty and S G Deshmukh, Supply Chain Management Theory and
Practices, Biztantra, 2009.