INSTALLATION GUIDE

V 1.5.6

-2-
Table of Contents
Packing List ....................................................................................................................- 4 -
Hardware .......................................................................................................................- 5 -
Industrial PC (IPC) ......................................................................................................... - 5 -
Voice Calling Centre (PBX) .............................................................................................. - 7 -
Installation.....................................................................................................................- 8 -
Things to note before the installation ................................................................................ - 8 -
INFINITY Industrial PC (IPC) ........................................................................................................ - 8 -
PBX .......................................................................................................................................... - 9 -

INFINITY Voice Version Installation .................................................................................. - 9 -

INFINITY Full Version Installation (Voice and Data) .......................................................... - 11 -
Terminals ..................................................................................................................... - 14 -
Thrane and Thrane Sailor FB250 & FB500 ....................................................................... - 14 -
IP Handset registration ............................................................................................................. - 14 -
Port Forwarding ....................................................................................................................... - 15 -

Furuno 250 & 500 ........................................................................................................ - 17 -

IP Handset registration ............................................................................................................. - 17 -
Port forwarding ........................................................................................................................ - 18 -

JRC 250 & 500 ............................................................................................................. - 19 -

Voice connection ...................................................................................................................... - 19 -
Port forwarding ........................................................................................................................ - 20 -

Internet Browser Proxy Settings .................................................................................. - 22 -

Industrial PC IP change................................................................................................ - 24 -
Manual Fail Over ........................................................................................................... - 27 -
Testing ......................................................................................................................... - 28 -
Usage Instructions ....................................................................................................... - 29 -
Voice calling ............................................................................................................................ - 29 -
Data connection ....................................................................................................................... - 29 -

Troubleshooting ........................................................................................................... - 30 -
Voice troubleshooting ............................................................................................................... - 30 -
Data troubleshooting ................................................................................................................ - 32 -

-3-
Warnings, Cautions and Notes

Warning! This symbol means you must follow the instruction

carefully in order to proceed with the next step

Caution! Cautions are included to help you avoid damaging

hardware or losing data.

Note! Notes provide optional information.

Packing List
Before installation, please ensure that the following items are included in the package:

For INFINITY VOICE

 1 x Industrial PC (IPC) + Power converter

 1 x Voice calling center (PBX) + Power converter + Drilling template + 2 Ethernet black LAN
cables
 1 x Analog Voice calling handset without display + 50cm flat cable 4 pins with RJ11
 1 x Ethernet LAN cable 5m BLUE
 1 x Ethernet LAN cable 5m YELLOW
 3 x Plastic cable holders (in PBX box)
 1 x Power multi socket for AC with 5 standard European sockets
 1 x Telephone flat cable 4 pins 25m with RJ11
 1 x 3M scratch plastic sticker 20cm heavy duty
 3 x INFINITY Laminated dialing Instructions for the Crew
 1 x INFINITY Installation Guide (this document)

- For JRC installations 1 x Voice Center ISDN card also added (in
PBX)
- For vessels with Voltage of 110v, 1 x Power Transformer (220v
to 110v) is also included

For INFINITY DATA (these items are in addition to those found in the above INFINITY Voice package)

 3 x INFINITY Laminated User Instructions for the data module

 3 x INFINITY Laminated Tips for Web Browsing

Packet dimensions are 50cm x 36cm x 35cm

Total packet weight with PBX 7,7Kgr

-4-
Hardware

Industrial PC (IPC)

- The power supply that is included in the box is built for 220V & 110V. The technical specifications
are:
 19V DC
 3,4 A
 65 W

- IPC full dimensions in detail

- There are 3 types of INFINITY IPC -

-5-
TYPE 1 IPC
Type 1 Front

Type 1 Rear

TYPE 2 IPC
Type 2 Front

Type 2 Rear

-6-
 TYPE 3 IPC
Type 3 Front

Type 3 Rear

Voice Calling Centre (PBX)

- The power supply that is included with the Voice call Centre (PBX) is built for 220V. The technical
specifications are:
 40V
 0,35A
 40W

- If the voltage of the vessel is 110V you must plug the

Voice Calling Centre’s power supply into the supplied 220v
to 110v Power Transformer before connecting it to the
vessel’s power supply!

- PBX dimensions:
 (W x H x D) 240 mm x 240 mm x 58.4 mm

- PBX images

-7-
 Top View

Rear View

Installation

Things to note before the installation

INFINITY Industrial PC (IPC)

- One end of the power supply cable is already connected by us to the IPC for your convenience
- It is recommended that you place the IPC in the desired installation location before plugging it into
the power supply of the vessel

- When the IPC is plugged in to AC power, it switches on

automatically!

- When the box is on, a green light (PWR LED) on the front will turn on. Next to this green light,
there is a second red light (HDD ACTIVITY LED) which flashes whenever there is hard disk activity.
The IPC boot up takes 4-5 minutes, as the system loads up and once the red light stops blinking
the box will be ready for use.

-8-
 - If you need to unplug or shut down the box you must press
the off button. Please be patient as the shutdown
procedure will take a few minutes!

PBX

- The PBX power supply is designed to be difficult to remove as it is not recommended to remove it.

- When the PBX is plugged in to AC power, it switches on

automatically!
- There is no ON/OFF switch

- When the PBX is ready for use, the green lights (POWER and LINE lights) will come on.

- The PBX should not be unplugged unless there is an issue.

- If a red light comes on the PBX, this indicates an issue.
Should this happen please recycle the power by
disconnecting the unit from the vessels’ power supply and
wait 60 seconds before reconnecting. If the problem
persists see the chapter on Troubleshooting.

INFINITY Voice Version Installation

Please read all below steps before installing.

1. Unpack the IPC and place it in its final position but do not plug it into the AC power supply yet.

- Please note that the cables must be plugged into the rear of the
IPC. Ensure that the position of the IPC allows all cables to reach
what they will be connected to.

2. Unpack the PBX and place it in its final position but do not plug it into AC power supply yet. For
wall mounting please use the included drilling template

- Please note that the cables should be plugged into the rear of the
PBX. Ensure that the position of the PBX allows all cables to reach
what they will be connected to.

3. The two Ethernet ports of the IPC should be connected to the Fleet Broadband and the PBX. In
diagram below you can see the IPC ports and the cable connections.

-9-
 INFINITY PBX

Yellow
Ethernet cable

Blue
Ethernet
cable INFINITY IPC

FB
LAN PORT

- The INFINITY Voice IPC has two Ethernet ports

4. Remove the PBX cover panel according to the following steps:

i. Grasp the cover panel from below (under the rim)

to the left and right with the fingers of both hands.
Place your thumbs in the middle section next to the
LED display.
ii. Pull the cover panel away from the chassis slightly
on both sides to unlatch the lock.
iii. Lift the upper cover panel vertically off the casing.
Press your thumbs against the casing to help you
do this.

5. Use the flat 50cm telephone cable of the analog telephone handset to connect the analog
telephone handset to the PBX. Connect to it to the first port of the PBX (furthest left port) as
shown in the following image.

- 10 -
 - Use the ready attached plastic cable holders on the 50cm
telephone cable to secure the cable to the PBX. Make sure that
the cable is properly secured!

6. IP Handset registration (see TerminalsIP handset registration later in this document).

7. Power on both the IPC and PBX and wait for a couple of minutes for them to boot up.

- Both IPC and PBX will switch on automatically as soon as

they are connected to AC power!
- For your information, the PBX has no ON/OFF button.

8. As soon as the IPC is powered on a green light (PWR LED) on the front will turn on. Next to this
green light, there is a second red led (HDD ACTIVITY LED) which will blinks whenever there is
hard disk activity. The IPC boot up takes 4-5 minutes, as the system loads up, and once the red
light stops blinking the box will be ready for use.

INFINITY Full Version Installation (Voice and Data)

Please read all below steps before installing Unpack the IPC and place it to its final position
without plugging it to AC power.

- Please note that the cables must be plugged into the rear of the
IPC. Ensure that the position of the IPC allows all cables to reach
what they will be connected to.

1. Unpack the PBX and place it in its final position but do not plug it into AC power supply yet.

- Please note that the cables should be plugged into the rear of the
PBX. Ensure that the position of the PBX allows all cables to reach
what they will be connected to. For wall mounting please use the
included drilling template

- 11 -
2. The INFINITY Full Version IPC can have either 3 or 4 Ethernet ports depending on the setup
requested by the customer. In the diagrams below you can find both combinations with IPC ports
and cable connections.

3 Ethernet ports IPC

Front
Blue Ethernet
FB
LAN PORT
cable
INFINITY IPC

4 Ethernet ports IPC

Front

FB
LAN PORT Blue Ethernet cable Reserved for future use

INFINITY IPC

- 12 -
 3 & 4 Ethernet ports IPC
Rear

*upon customer request

- For JRC INFINITY Voice Version installation please see the

JRC 250 & 500 Voice connection section later in this
document

3. Remove the PBX cover panel using the instructions below:

i.Grasp the cover panel from below (under the rim) to

the left and right with the fingers of both hands.
Place your thumbs in the middle section next to the
LED display.
ii.Pull the cover panel away from the chassis slightly
on both sides to unlatch the lock.
iii.Lift the upper cover panel vertically off the casing.
Press your thumbs against the casing to help you
do this.

4. Use the flat cable 50cm from the handset to connect the analog voice handset with PBX. In the
PBX use the first port as you can see in the following image.

- 13 -
 - Use the ready attached plastic cable holders on the 50cm
telephone cable to secure the cable to the PBX. Make sure that
the cable is properly secured!

5. IP Handset registration (see TerminalsIP handset registration later in this document).

6. Power on both the IPC and PBX and wait for some minutes to boot up.

- Both IPC and PBX will switch on automatically as soon as

they are connected to AC power!
- For your information, the PBX has no ON/OFF button.

As soon as the IPC is powered on a green light (PWR LED) on the front will turn on. Next to this
green light, there is a second red led (HDD ACTIVITY LED) which will blink whenever there is hard
disk activity. The IPC boot up takes 4-5 minutes, as the system loads up, and once the red light stops
blinking the box will be ready for use.

Terminals

Thrane and Thrane Sailor FB250 & FB500

IP Handset registration

1. Connect your laptop direct to the Sailor LAN port and open an Internet browser. In the address
type the terminal IP to connect to dashboard. The default IP is http://192.168.0.1 but may be
different depending on customer request.

- The default terminal user name is admin and the password is

1234

- 14 -
2. Click SETTINGS -> IP Handsets.

- If firmware is older than v. 1.12 the IP Handsets must be

manual created!

a. On this page you have to check if the handset number 0502 is activated using the password
0502. In older firmware the handset doesn’t exist and you have to create it from scratch. If
handset number 0502 does not exist, please do the following:
- Click the “New” option that is located under “Actions”.
- In the window that opens set the handset number to “0502” and password is “0502”

b. In newer firmware the handsets are already created but they are “Unreserved” (see image
above). If you have this newer firmware and the handsets are already created please do the
following:
- Click the “Edit” option that is located under “Actions”.
- In the window that opens, verify that the handset number is “0502” and password is
“0502”

- The Thrane and Thrane Sailor FB150 is not compatible with

INFINITY Voice!

Port Forwarding

1. If are not already connected to Sailor dashboard please follow the IP Handset registration step 1
(above) to connect.

- 15 -
2. On the Dashboard main page click SETTINGS LANPort Forwarding. The default option is
disabled as you can see in the following image. Click the “ENABLE” bullet and then “Apply”.

3. As soon as port forwarding is enabled you must add and set to active port forwarding as below:

- 16 -
This completes the installation procedure. Please now see the the Testing Chapter and follow the
testing steps to ensure that the system is working properly.

Furuno 250 & 500

IP Handset registration

1. Connect your laptop direct to the Furuno LAN port and open an Internet browser. In the address
bar, type the terminal IP to connect to dashboard. The default IP is http://192.168.1.1 but this
may be different depending on the customer’s setup.

2. You will need to login as an admin user. Click over the admin login button on the upper right side
of the screen and in the login window insert username and password.

- The default terminal user name is Admin and password

01234567

3. Click Settings  PBX Settings  Extension  Add extension and wait a moment for the new
page to open.

- 17 -
4. In this new page add the IP Handset as Number “1010” and with Password “1010” (without
the quote marks) and click Save.

Port forwarding

1. If you aren’t already connected to Furuno dashboard please follow the IP Handset registration step
1 and step 2 above to connect.

2. Click Settings Network settings  Security IP Filter  Add IP Filter

3. In the Add IP filter page you will create an IP filter. Use the data from the below table and click
the Add button.

Action Pass
Direction to LAN
DST. address 192.168.1.139
From address blank
TCP/UDP
Protocol Port No: 49800-
49999

You have completed the installation procedure. Please go to the Testing Chapter and follow the
testing steps to ensure that the system is working properly.

- 18 -
JRC 250 & 500

Voice connection

1. The JRC uses an ISDN communication only and so is not able to use IP Handset registration. In
order to handle ISDN calls an extra card has been added to the PBX. Please remove the PBX cover
panel following the instructions that you can find in INFINITY Voice Installation step 4 and verify
that the extra card is attached to PBX.

2. The extra ISDN card has an RJ-45 port to which one end of a certified ISDN connection cable is
already connected. The other end of the cable should be connected to JRC Fleet Broadband ISDN
port.

- 19 -
 - Due to ISDN cable technical limitations, please only use
the certified ISDN cable that is provided with the INFINITY
unit!
- Do not use an Ethernet cable!

Port forwarding

Due to JRC technical limitations port forwarding is not possible to be done through JRC
terminals with firmware version lower than 01.27 for JRC 250 and 11.40 for JRC 500. To bypass this
situation a NAVARINO’s Mikrotik router is connected between the JRC Fleet Broadband Ethernet port
and the INFINITY ETH0 port. The connection diagram is displayed below.

*special NAVARINO Mikrotik router setup may be required

JRC’s firmware version 01.27 for JRC 250 and 11.40 for JRC 500 and above introduces a new
functionality which gives the ability to have always activated connection. All traffic is being forwarded
to INFINITY ETH0 IP and so there is no need for Mikrotik router. Below you can find the steps to
enable this option and setup it to work with INFINITY.

- 20 -
 - If the firmware needs update a certified technician must
fulfill the operation!

1. Connect your laptop with JRC and login using the JRC Launcher.

- The default terminal user name is ADMIN and password 0001

2. Click NETWORK  Network drop down menu Always activate.

3. Using Setting 1 and Profile 1 insert the INFINITY IP 192.168.128.139 to Local IP boxes, click
SET and OK to the message box.

4. Reboot the terminal to apply the changes.

- 21 -
The connection diagram using this option turns to the following:

Blue Ethernet cable

INFINITY IPC

You have completed the installation procedure. Please go to the Testing Chapter and follow the
testing steps to ensure that the system is working properly.

Internet Browser Proxy Settings

Although the INFINITY uses a transparent proxy, there are some cases in which the proxy
must be inserted manually. In order to add the proxy in the web browser follow the below steps:

1. Click over Windows Internet Explorer icon and wait for some second to load.

2. In the right upper corner click over the Tools icon and select Internet options.

3. From the Internet Options form select Connections and then LAN settings.

- 22 -
4. From the Local Area Network (LAN) Settings make sure that the Automatically detect settings
is checked. In Proxy server section check the Use a proxy server for your LAN and then the
Advanced button.

5. In the Servers section you can see the Secure and FTP types. In the Proxy address to use type
the “infinity” without quotes and in the Port the 3128 and click OK twice.

- 23 -
Industrial PC IP change
If you want to change an IP to the industrial pc please follow the below steps:

1. Connect your laptop to the ETH1 and wait some seconds to obtain an IP address.

2. Open your web browser and in the address bar type http://infinity and press Enter.

3. You will need to login as admin to have access to the INFINITY industrial pc’s interface setup. In
the login window insert name, password and click over the Login button.

- The default user name is install and password 123456

- 24 -
4. On the left side of the screen the following menu appears. Please click Configuration and then
Interfaces.

5. On the right side of the screen a new form appears with the available interfaces. Click ETH0 IP
address and change the IP address to the new one. Then click Apply button and then Yes to
confirm the change. Wait two seconds or three for the system to apply the change and as soon as
it is ready a “Success Settings saved” message will appear.

- If the ETH0 IP changes to a different network, the Gateway

IP of the interface must be changed also!

- 25 -
 -*If the ETH0 IP changes to a different network, the
Gateway IP of the interface must be changed also!

6. Finally a system reboot is required. Click the Reboot button and then Yes to confirm the reboot.
Wait for a while and a “Success Rebooting” message will appear, indicating that the reboot
procedure has begun.

- The reboot procedure needs several minutes to complete.

- During this time please do not unplug the industrial pc
from the power!

- 26 -
 You have now completed the IP change procedure.

Manual Fail Over

Although the INFINITY supports automatic fail over, there is an option that manually a user can
change the default gateway. This change can be made following the below steps:

1. Connect your laptop to the ETH1 and wait some seconds to obtain an IP address.

2. Open your web browser and in the address bar type http://infinity and press Enter.

3. You will need to login as fallback user to have access to the INFINITY industrial pc’s fail over
interface setup. In the login window insert name, password and click over the Login button.

- The default fall back user name is fallback and password

fallback
- In order to use this functionality the eth3 interface must be
activated!

4. After the login a new page with the all available gateways appears. Using the drop down menu
you can change the default gateway from one to the other and click over Apply, Yes and wait for
a second to save the settings.

- 27 -
5. After the change a system reboot is required.

Testing

For testing, please follow the below Voice calling instructions for voice tests, and Data connection
instructions for data tests.

For troubleshooting, please refer to the “Troubleshooting” chapter later in this document.

- 28 -
Usage Instructions

Voice calling

1. Pick up the handset and wait for the dial tone on the crew telephone unit

2. Dial short code 197

3. The operator will ask for your code. Enter the 10-digit technician PIN code that is provided with
INFINITY documents

4. The operator will inform you of your remaining units

5. Now you can place your call by dialing as described below

(country (phone
(area code) #
code)* + + number) +
30 211 4255142 #

6. The operator will inform you how many minutes you have for the specific call and you will be
connected

Before the country code you do NOT dial 00 or + and at the

end of the dialing sequence, remember to dial “#”

Data connection

1. Open your web browser and try to access any web site

2. You will be redirected to a login page. Type your username/pin and password in the relevant
fields. If you are not automatically redirected to the login page, you may access it by typing
http://infinity:3990 on your browser.

3. After successful login a pop-up window will open providing all the necessary details regarding your
pin data allowance and current usage.

4. Login information and the data counter window (pop-up) is always accessible through the
following URL: http://infinity:3990 You are advised to bookmark the above URL.

5. Finally, logout before leaving

- 29 -
 - In case your web browser has pop-up blocker enabled the
login window may not be visible. You should specifically
allow this pop-up. Frequent monitoring of your current
usage is advised to avoid excessive data
transfers/charges.

Troubleshooting
The INFINITY IPC IP address may vary depending on the type of the FB terminal. However
unless there is a special request from the customer the below predefined IP addresses are used. In
the following table you can find the the IP address used for the most common types of Fleet
Broadband terminal.

Default INFINITY IPC

FB terminal type
IP address
Thrane & Thrane Sailor 192.168.0.139

Furuno 192.168.1.139

JRC 192.168.128.139

JRC with OIU 192.168.128.139

Voice troubleshooting

Error Reason Actions

Handset to telephone
Replace handset cable
main unit cable fault
Telephone main unit
Replace main unit cable
to PBX cable fault
Replace adaptor from PBX port 4 to
port 1

No dial tone after pick up

the handset PBX German to rj11
adaptor fault

Check power supply and replace power

Power failure in PBX
converter if need it

Power failure in Check power supply

No response after dialing INFINITY industrial pc Replace power converter
the short code 197 from
the handset The network cable in Check the data cable from PBX is
INFINITY industrial pc connected to the ETH1 of the INFINITY
is plugged in to the industrial box **

- 30 -

No validation of PIN after
user insertion
No announcement of
remaining units or
No announcement of
calling time
No announcement of
remaining units or
No announcement of
calling time (Continue)
Pressing # after the dialed
number, 2 ringing tones
and then busy tone is
sounded. The operator is
asking for new telephone
number to call
wrong interface
1.Verify that the network cable is
plugged in properly and replace if
needed
Network connection
2.Verify that the cable is plugged into
fault between the PBX
LAN1 port of the PBX
and INFINITY
industrial pc
1.Make sure that your INFINITY PIN
Check PIN number has 10 digits and is a Voice usage PIN
2.Try another PIN
Telephone handset
Try a new telephone handset
dial tone mismatch
1.Press the POWER button once from
the front side of the industrial pc and
wait for some minutes. Press POWER
button again and wait some minutes
Restart INFINITY to boot.
industrial pc
Restart INFINITY
2.Call support notifying them of the
industrial pc
PIN number
(Continue)
1.Verify that the network cable is
plugged properly and replace if
Network connection needed
fault between the
INFINITY industrial pc 2.Verify that the cable is plugged in
& FB Terminal ETH0 port of INFINITY industrial pc
and in one of the LAN ports of FB
terminal
1.Verify that in the current vessels’
The FB terminal signal position there is no signal. If this is
strength is weak or true wait until the vessel comes into
there is no signal at satellite coverage again
all
2.Recycle power FB terminal
- 31 -
 3.Call support or send email for
further investigation

Data troubleshooting

Error Reason Actions

Network connection
fault between the Verify that the black network cable is
Crew PC and the plugged properly from Crew LAN port
No redirection to INFINITY INFINITY IPC to INFINITY IPC ETH2 port
login page Ethernet port
INFINITY IPC is Verify that the INFINITY IPC is powered
powered down properly
The browser pop-
No INFINITY pop-up Check your browser provider for
blocker prevents the
window showing MB left or instructions how to disable pop-up
pop-up window to
time of inactivity blocker
come up
1.Verify that the black network cable is
Network connection
plugged properly from Crew LAN port
fault between the
to INFINITY IPC ETH2 port
Crew PC and the
INFINITY IPC 2.Replace cable using a spare
Ethernet port Ethernet cable
Network connection
Connection lost fault between the 1.Verify that the blue network cable is
INFINITY IPC and FB plugged properly from INFINITY ETH0
terminal Ethernet port to FB terminal LAN port
port
Network connection
fault between the
2.Replace cable using a spare
INFINITY IPC and FB
Ethernet cable
terminal Ethernet
port (continue)
1.Verify that the vessels’ current
position there is no signal. If this is
The FB terminal true wait until the vessel comes into
signal strength is satellite coverage again
weak or there is no
Connection lost signal at all 2.Recycle power of FB terminal and
(continue) wait for some minutes

If there is power outage, wait until the

The INFINITY IPC is power is back. The IPC will power on
powered off automatically as soon as the power is
back.

- 32 -
 Press the POWER button once from the
front side of the industrial pc and wait
for some minutes. Press POWER button
again and wait some minutes to boot.
Restart INFINITY IPC

- 33 -