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COMPANY PROFILE
TELUS Corporation
REFERENCE CODE: 8039D820-BD80-487D-A434-BA901A42F18E

PUBLICATION DATE: 3 Apr 2015
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TELUS Corporation
TABLE OF CONTENTS
TABLE OF CONTENTS
Company Overview..............................................................................................3
Key Facts...............................................................................................................3
Business Description...........................................................................................4
History...................................................................................................................5
Key Employees...................................................................................................11
Key Employee Biographies................................................................................12
Major Products and Services............................................................................19
Revenue Analysis...............................................................................................20
SWOT Analysis...................................................................................................21
Top Competitors.................................................................................................27
Company View.....................................................................................................28
Locations and Subsidiaries...............................................................................36
TELUS Corporation Page 2

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TELUS Corporation
Company Overview
COMPANY OVERVIEW
TELUS Corporation (Telus or “the company”) is a Canadian telecommunications company engaged

in offering a range of communications products and services, including wireless, data, internet
protocol (IP), voice, television, entertainment and video services. The company primarily operates
in Canada. It is headquartered in Vancouver, British Columbia employed about 43,400 people in
FY2013.
The company recorded revenues of C$11,404 million ($11,074.4 million) during the financial year
ended December 2013 (FY2013), an increase of 4.4% over FY2012. The operating profit of the
company was C$2,215 million ($2,151 million) in FY2013, an increase of 11.1% over FY2012. Its
net profit was C$1,294 million ($1,256.6 million) in FY2013, an increase of 7.5% over FY2012.
KEY FACTS
Head Office TELUS Corporation

555 Robson Street
Vancouver
British Columbia
V6B 3K9
CAN
Phone 1 604 697 8044
Fax 1 604 432 9681
Web Address http://www.telus.com
Revenue / turnover 11,404.0
(CAD Mn)
Financial Year End December
Employees 43,400
Toronto Ticker T
New York Ticker TU

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TELUS Corporation
Business Description
BUSINESS DESCRIPTION
TELUS Corporation (Telus or “the company”) is one of the largest telecommunications companies
in Canada, providing a range of telecommunications products and services. At the end of FY2013,
the company had 13.3 million customer connections, which included 7.8 million wireless subscribers,
3.3 million wireline network access lines, 1.4 million internet subscribers, and 815,000 television
(TV) customers.
Telus operates through two segments: wireless and wireline segments.
The company’s wireless segment offers prepaid and postpaid voice and data solutions. The voice
services portfolio includes; postpaid, prepaid, push to talk and international roaming services. The
data services include web browsing, social networking, messaging (text, picture and video), mobile
television video and the mobile applications. Telus operates a coast to coast 4G network covering
more than 81% of Canada’s population and an evolved high speed packet access (HSPA+) network
covering 99% of Canada’s population. It also operates code division multiple access (CDMA) which
is scheduled for decommissioning from 2014 onwards. Telus also offers Mike integrated digital
enhanced network (IDEN) network services. The company offers a range of devices, including
smartphones, tablets, mobile internet keys, mobile Wi-Fi devices and M2M modems.
The company’s wireline segment offers voice, internet, TV, IP networks and applications, cloud
based services and health care services. Telus also operates high definition (HD) entertainment
service with Optik TV and Telus Satellite TV. Optik TV offers a range of options and features such
as personal video recorder (PVR) anywhere, remote recording, Optik smart remote channel browsing
with a tablet or smartphone, and Optik on the go. The company also offers IP networks for converged
voice, video, and data. In addition, the company offers conferencing and collaboration services, as
well as contact center and outsourcing solutions in more than 30 languages. Telus also offers hosting,
managed IT and cloud-based services. Its health care services portfolio includes claims management,
pharmacy solutions, hospital and hospital-to-home technology and electronic health records.

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TELUS Corporation
History
HISTORY
Telus was formed through the merger of two telecommunications companies: British Columbia (BC)
Telecom and the antecedent Telus in 1999. In the same year, the company was incorporated as
BCT. Telus Communications (BCT) and as Telus Communications in 2000, and then reincorporated
as Telus Corporation.
In 2000, Telus acquired Clearnet Communications and QuebecTel, facilitating the company's entry
into the Quebec marketplace.
In 2001, Telus acquired several small data and internet companies. These included Williams
Communications Canada, Columbus Group, NWD Systems, Daedalian eSolutions, Arqana
Technologies, PSINet, and the UNIX outsourcing division of Rebel.com.
In 2002, Telus Mobility expanded its digital wireless network in smaller urban centers and rural areas
located across Ontario and Quebec.
In 2003, the company introduced internet service provider (ISP) to provide a legal music download
service under the name Puretracks.
In 2004, Verizon Communications sold its 20.5% stake in Telus. In the same year, the company
acquired Advantage Computers (ADCom), a company that makes home theatre, stereos and other
products.
In 2005, Telus acquired Ambergris solutions, a provider of customer contact center and Business
Process Outsourcing (BPO) services. In the same year, the company merged its wireless and wireline
businesses, Telus Mobility and Telus Communications, into a single operating structure.
In 2006, Telus entered into a long-term agreement with Hollywood film studio Twentieth Century
Fox to offer Fox's movies on the Telus TV service. In the same year, the company and Finning
International, one of the largest Caterpillar heavy equipment dealers, extended its technology services
agreement with Telus. Subsequently, the company restructured two of its subsidiaries, Telus
Communications (TCI) and Tele-Mobile Company (Tele-Mobile). TCI transferred its wireline operating
assets and Tele-Mobile transferred substantially all of its wireless assets to Telus Communications
Company (TCC), a new partnership in which TCI and Tele-Mobile are the partners. During the same
year, the company introduced Telus Business One, a communications and Informational technology
(IT) solution. Telus, through a subsidiary, acquired privately owned FSC Internet Corp Assurent
Secure Technologies, a provider of IT security services and products. The company introduced
Telus SafetyNet, an integrated emergency response communications service. Telus and XM Canada,
a radio broadcasting company launched streaming mobile radio service in Canada.
In 2007, Telus expanded its wireless high speed service to Atlantic Canada and Okanagan Valley.
In the same year, the company introduced evolution-data optimized (EVDO) Rev A-capable wireless

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TELUS Corporation
History
network card for portable personal computers (PCs) in Canada. Subsequently, Telus launched Telus
Mobile Customer Self Service, a wireless tool for Canadian financial institutions. Later in the same
year, the company partnered with the Government of Alberta on audiovisual project. Further, it
started Telus Fleet Tracking Bundle; a Global Positioning System (GPS) based solution. Telus
invested $23 million to expand and upgrade its wireless digital network in Quebec. In the same year,
the company signed an eight-year contract with the Western Canada Lottery (WCLC) to provide and
implement an Alberta-wide secure Internet Protocol (IP) based network. Subsequently, Telus was
selected by Yellow Pages Group to provide support services and management of the IT infrastructure
for their Western Canada based operations. During the same year, the company added four new
handsets to its Mike push to talk line up, including a redesigned, Mike powered handset.
In 2008, Telus achieved both the Cisco Telepresence Connection Certification and the Cisco
Telepresence Authorized Technology Provider Certification. In the same year, the company acquired
Emergis, a developer of solutions that automate transactions and the secure exchange of information
related to health and financial services. Subsequently, Telus acquired privately held Fastvibe, a
provider of web streaming solutions for business. Later in the year, the company launched three
GPS solutions: Telus Asset Tracker, Telus Resource Tracker and Telus Track and Dispatch. Telus
was selected by Keal, a provider of software for insurance and financial services brokers, to provide
data hosting services. In the same year, the company was awarded a contract by the City of
Vancouver to provide the City's new IP telephony system and contact center suite. Subsequently,
the company launched the new Telus Business Centre at the Toronto Board of Trade to provide
local businesses with advanced communications solutions. During the same year, Telus introduced
Telus Voice Control, a service that enables wireless business clients to use their voice to access
web content, dictate email or text messages, and dial. The company announced capital investments
of $100 million in the healthcare sector and launched a new brand, Telus Health Solutions.
In 2009, the company acquired the rights to a Remote Patient Monitoring (RPM) solution developed
by Quebec-based New IT Technologies, a developer of clinical solutions for remote patient monitoring
market. In the same year, Telus acquired the intellectual property rights for MyChart, an electronic
portal to important medical information and Sunnybrook Health Sciences' electronic continuity-of-care
record system for patients. Telus signed an agreement with Microsoft, under which, the company
was granted license to host and operate the HealthVault platform for the development of a consumer
focused e-health service in Canada. In the same year, the company announced a C$31.5 million
($31.9 million) expansion of its contract with the Montreal Region Health Authority to accelerate and
expand the implementation of the Oacis Electronic Health Record solution to healthcare facilities
across the region. Subsequently, Telus launched satellite Tele Vision (TV) in British Columbia and
Alberta. During the same year, the company acquired Black's Photo, an imaging and digital retailer
based in Canada. SaskTel and Telus entered into a wireless network sharing agreement that would
facilitate the deployment of next generation wireless and data services through universal mobile
telecommunications system (UMTS) and high speed packet access (HSPA) technologies by SaskTel.
Telus launched intercompany Cisco TelePresence services across the country.
In 2010, Telus Health Solutions was selected by the Great-West Life Assurance for the development
and implementation of an e-Claims exchange service for extended healthcare providers. In the same
year, the company planned to invest C$650 million ($657 million) in Alberta to expand advanced
broadband services. In the third quarter of 2010, Black's Photo, in partnership with the company,

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TELUS Corporation
History
unveiled an integrated photo management site and a smartphone application for digital imaging. In
the last quarter of 2010, Telus increased its total Chinese channels offering to 12 with the launch of
nine new channels.
In 2011, the company entered into agreements with Electronic Medical Record (EMR) providers to
connect their solutions to the Telus health space platform. In the same year, the company expanded
its Optik TV South Asian line-up to 19 channels. Subsequently, the company started construction
of a new C$65 million ($65.7 million) Tier III Intelligent Internet Data Centre in Rimouski. In the same
year, the company expanded its 4G wireless coverage in Manitoba with the addition of two new cell
towers and up gradation of 42 existing sites. Telus upgraded its wireless network to High Speed
Packet Access (HSPA+) dual cell. In the last quarter of 2011, the company launched the Telus
Business Freedom bundle in British Columbia and Alberta. Telus invested C$350,000 ($354,025)
in Pemberton to increase wireless network capacity.
The company expanded its 4G wireless services in Manitoba with the launch of new HSPA+ dual-cell
wireless sites. Subsequently, Telus invested C$875,000 ($885,062.5) to expand 4G wireless services
to Highway 1 between Kamloops and the Alberta border. Further, the company invested C$1 million
($1.01 million) in a new wireless site south of Merritt to enhance 4G wireless voice and high-speed
internet services along 25 kilometers of Coquilhalla Highway and surrounding areas between Merritt
and Shovelnose.
In 2012, Telus Health Solutions launched myhealthreference.com, a new health reference internet
portal. In the same year, the company invested C$1 million ($1.01 million) for 4G wireless voice and
high-speed internet services in Blue River. Telus Health Solutions acquired Wolf Medical Systems,
a cloud-based EMR provider, in 2012. Further in the year, Telus launched its 4G long term evolution
(LTE) services in 14 metropolitan areas across Canada.
In the same year, the company announced an investment of C$3 billion ($3.03 billion) in advanced
technologies and facilities in British Columbia, over the next three years. Telus also announced an
investment of C$100 million ($101 million) in Kamloops, British Columbia over the next three years
to expand 4G LTE network. Subsequently, the company and Vox Mobile, an enterprise mobility
services provider launched Managed Mobility Services for Canadian enterprises. Further in the year,
the company launched the Telus AgilIT Virtual Private Cloud, a service that enables businesses to
take full control of their cloud environment.
In the same year, financial services company Sun Life Assurance Company of Canada signed an
agreement with Telus Health Solutions to offer benefit plan members a way to submit their claims
electronically. Subsequently, Telus Health Solutions partnered with Sanofi Canada, the Canadian
affiliate of multinational pharmaceutical company Sanofi Aventis to launch STARsystem, a private
web-based platform that gives diabetics access to personalized education and self-management
health tools.
Further in the year, the company opened two business stores in Saskatoon, Saskatchewan.
Subsequently, the Vancouver Park Board approved a proposal to build three combined electric
vehicle charging stations and Telus wireless sites in Vancouver's West End. Later that year, Brookfield

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TELUS Corporation
History
LePage Johnson Controls (BLJC) a real estate management services company partnered with Telus
Sourcing Solutions to introduce automated performance management technology. Telus and Sun
Life, a financial service organization, launched eClaims solution for extended healthcare providers
in Atlantic Canada. In the same year, the company acquired KinLogix, a provider of cloud based
Electronic Medical Records (EMR).
In February 2013, Telus acquired independent computer security consulting firms Digital WYZDOM
and Digital WYZDOM Forensics.The acquisition added digital forensics capabilities to Telus Security
Solutions. Subsequently, Telus announced the launch of the Telus Network Experience (TNE)
application, a free mobile app, which gives customers the opportunity to provide real time, on-the-go
feedback about wireless service on the Telus network.
In the following month, Telus Health completed the acquisition of PS SUITE EMR, the EMR business
operated by MD Practice Software, a member of the MD Physician Services Group and a subsidiary
of the Canadian Medical Association.
In May 2013, Telus agreed to acquire Canadian wireless telecommunications provider, Mobilicity
for C$380 million ($380.8 million), subject to approval from the company's debt holders, the court,
the Competition Bureau, and Industry Canada. In the same month, Telus Health and McGill University
entered into a three-year partnership to create a learning environment and conduct research on how
best to use technology to improve health and healthcare delivery for Canadians.
Telus Ventures invested in Get Real Health, a global patient engagement software company based
in Rockville, Maryland in the US. Get Real Health specializes in personal health record (PHR)
technology, powered by their award-winning software platform Instant PHR, in August 2013.
In December 2013, the company partnered with wireline and internet services provider CityWest
enabling City West customers to switch their account to Telus.
In January 2014, Telus opened an Internet Data Centre in Kamloops, British Columbia to provide
cloud computing services to Canadian businesses. In the following month, Canadian Imperial Bank
of Commerce (CIBC) and Telus launched CIBC Mobile Payment App on Telus mobile devices with
near-field communications (NFC) capabilities. In the same month, Telus secured spectrum licenses
equating to a national average of 16.6 MHz in Canada’s 700 MHz spectrum auction for C$1.1 billion
(approximately $1.1 million). This new spectrum will enable Telus to deliver enhanced mobile
broadband connectivity to its consumer and business customers nationwide.
In March 2014, Telus Health acquired Med Access, a provider of electronic medical record (EMR)
services, thus expanding the company’s EMR reach to 12,500 Canadian physicians. In the same
month, Telus acquired security and risk management solutions provider Enode. The acquisition
consolidates Telus’ position in IT services, adding to its data centres, cloud-based technologies and
existing security service capabilities.
In April 2014, the company launched Telus Transformation Office, a new service which will deploy
learning and technology experts to consult and train businesses in five key areas: leadership and

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TELUS Corporation
History
culture, digital readiness and connected learning, career and talent services, onboarding and induction,
and flexible work styles.
In May 2014, Telus announced plans to invest C$2.8 billion ($2.7 billion) in new infrastructure and
facilities across British Columbia through 2016; C$55 million ($53.4 million) in Montreal, C$1.3 billion
($1.3 billion) in new infrastructure and facilities across Quebec through 2016; C$290 million ($281.6
million) in Vancouver; and C$2.6 billion ($2.5 billion) in new infrastructure and facilities across Alberta
through 2016.
In June 2014, Telus as part of its partnership with the Province, invested C$715,000 ($647,647) to
build a wireless site serving Highway 3 between Hedley and Keremeos; and invested C$350,000
($317,030) to build a new wireless site bringing service to Highway 3 between Princeton and Hedley.
The company invested C$2.5 million ($2.3 million) to build four new wireless sites bringing service
to more than 40 kilometers of Highway 97 just north of Prince George, in August 2014. In the same
month, Telus launched a new cloud based mobile device management (MDM) solution for Canadian
businesses.
In September 2014, TELUS Health acquired an interest in underlying technology of the ZRx Prescriber,
a web-based prescriber, from Quebec-based ZoomMed. This acquisition is expected to enhance
the company’s health technology portfolio. In the same month, TELUS Health signed an agreement
to acquire XD3 Solutions, a pharmacy management solution provider currently serving 150 pharmacies
in Quebec.This acquisition is expected to enhance the company’s portfolio of pharmacy management
software product offerings. This acquisition was completed in December 2014. Subsequently, the
company entered into an agreement to launch Mojio connected car solution in Canada powered by
TELUS’ coast-to-coast wireless network.
In the following month, Telus invested C$2.3 million ($2.1 million) to build three new wireless sites
bringing service to about 40 kilometers of Highway 16 between Terrace and Burns Lake.
In November 2014, Telus launched two new Cisco powered cloud solutions, including TELUS Cloud
Collaboration provides businesses with access to a full suite of unified communications services,
and TELUS Cloud Contact Centre offers a fully featured contact centre solution hosted in the cloud
for Canadian businesses. In the same month, Societe de transport de Montreal (STM) and its partners
Bell, Rogers, TELUS and Videotron announced to bring mobile connectivity to Montreal metro
stations.
Telus launched TELUS Internet of Things (IoT) Marketplace, an online space offering turn-key IoT
solutions, to accelerate the adoption of IoT technology, in December 2014.
In January 2015, Telus acquired 20% in Alithya, a Quebec-based information technology and
consulting service provider.This acquisition is expected to enhance the company’s integrated services
offerings. In the following month, Telus and Jasper a global leader in IoT platforms, partnered to
launch TELUS Control Centre that simplifies the deployment and management of IoT services by

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TELUS Corporation
History
offering automated device provisioning, real-time diagnostics, integrated billing, and deep reporting
and cost-management features.
In March 2015, Telus acquired 15 MHz of AWS-3 spectrum for C$1.5 billion ($1.4 billion), which
complements the 16.1 MHz of national AWS spectrum. In the same month, Telus invested C$1.5
million ($1.4 million) to build two new wireless sites bringing service to about 32 kilometers of Highway
33 between Kelowna and Beaverdell; and C$1.4 million ($1.3 million) to build two new wireless sites
bringing service to about 42 kilometers of Highway 29 between Hudson’s Hope and the Highway
97 Junction. Subsequently, Telus Health acquired Medesync, a certified EMR product, which is
expected to provide web-based interface to Telus' EMR portfolio.

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TELUS Corporation
Key Employees
KEY EMPLOYEES
Name Job Title Board Compensation

Darren Entwistle Executive Chair Executive Board 10127702 CAD
Joe Natale President and Chief Executive Executive Board 7493926 CAD
Officer
Dick Auchinleck Lead Director Non Executive Board 213225 CAD
A. Charles Baillie Director Non Executive Board 220988 CAD
Micheline Bouchard Director Non Executive Board 213398 CAD
R. John Butler Director Non Executive Board 210282 CAD
Raymond T. Chan Director Non Executive Board 134136 CAD
Stockwell Day Director Non Executive Board 215999 CAD
Lisa de Wilde Director Non Executive Board
Ruston E.T. Goepel Director Non Executive Board 215882 CAD
John S Lacey Director Non Executive Board 209204 CAD
William A MacKinnon Director Non Executive Board 221478 CAD
John Manley Director Non Executive Board 205339 CAD
Donald Woodley Director Non Executive Board 215450 CAD
Mary Jo Haddad Director Non Executive Board
John Gossling Executive Vice President and Chief Senior Management 2455888 CAD
Financial Officer
Eros Spadotto Executive Vice President, Senior Management 2945536 CAD
Technology Strategy and Operations
Francois Cote Executive Vice President and Chair, Senior Management
TELUS Ventures
Josh Blair Chief Corporate Officer and Senior Management 3603783 CAD
Executive Vice President, TELUS
Health and TELUS International
Monique Mercier Executive Vice President, Corporate Senior Management
Affairs; Chief Legal Officer and
Corporate Secretary
Bill Sayles Executive Vice President , Business Senior Management
Transformation
David Fuller Executive Vice President and Senior Management
President, TELUS Consumer and
Small Business Solutions

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TELUS Corporation
Key Employee Biographies
KEY EMPLOYEE BIOGRAPHIES
Darren Entwistle
Board: Executive Board

Job Title: Executive Chair
Since: 2014
Age: 51
Mr. Entwistle has been the Executive Chair at Telus since 2014. He joined the company in 2000 as
the President and Chief Executive Officer. Previously Mr. Entwistle spent seven years on the Senior
Leadership team at Cable & Wireless in the UK, culminating with his appointment as the President
for the UK and Ireland operations in 1999. He is also a Director at George Weston, Canadian Council
of Chief Executives, and the Canadian Board Diversity Council. Previously, from 2008 to 2013, Mr.
Entwistle was a Director at the Toronto-Dominion Bank.
Joe Natale
Board: Executive Board

Job Title: President and Chief Executive Officer
Since: 2014
Age: 50
Mr. Natale has been the President and Chief Executive Officer at Telus since 2014. He joined the
company in 2003 as the Executive Vice-President and President of Enterprise Solutions.
Subsequently, Mr. Natale was promoted to the position of the Executive Vice-President and President
of Business Solutions and in 2009 to the Executive Vice-President and President of Consumer
Solutions. Prior to joining Telus, he held senior leadership roles at KPMG Consulting, including as
the Managing Partner for Canada and one of the Global Industry Leaders. Mr. Natale also serves
as a Director at Celestica, United Way Toronto, and Soulpepper Theatre.
Dick Auchinleck
Board: Non Executive Board

Job Title: Lead Director
Age: 62
Mr. Auchinleck currently serves as the Lead Director at Telus. He has been a Director at Telus since
2003. Mr. Auchinleck is also currently the Lead Director at ConocoPhillips. He retired as the President
and Chief Executive Officer at Conoco in 2001. He also serves as a Director at Enbridge Income
Fund Holdings.

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TELUS Corporation
A. Charles Baillie

Job Title: Director
Since: 2003
Age: 74
Mr. Baillie has been a Director at Telus since 2003. He served as the Chairman and the Chief
Executive Officer at The Toronto-Dominion Bank from 1997 to 2003. Mr. Baillie is an Officer of the
Order of Canada and a Fellow at the Royal Conservatory. He is also a Companion at the Canadian
Business Hall of Fame and the Chancellor Emeritus at the Queen’s University. Currently Mr. Baillie
serves as the Chair at AIMCo (Crown Corporation). He also serves as a Director at Canadian National
Railway Company, George Weston Limited, Royal Conservatory of Music Luminato and International
Festival of Authors. Previously, Mr. Baillie served as a Director at Dana Corporation from 2008 to
2013.
Micheline Bouchard

Job Title: Director
Since: 2004
Age: 66
Ms. Bouchard has been a Director at Telus since 2004. She previously served as the President and
the Chief Executive Officer at ART Advanced Research Technologies from 2002 to 2006. Prior to
that, Ms. Bouchand was the President and Chief Executive Officer at Motorola Canada. She also
served as the Global Corporate Vice-President at Motorola in the US. Ms. Bouchard is a Member
of the Order of Canada and an Member at the Institute of Corporate Directors. She currently serves
as a Director at Hatley Advisory Council, Public Sector Pension Investment Board, Honorary
Committee of Telefilm Canada and International Women’s Forum. Previously, Ms. Bouchard served
as a Director at Citadel Group of Funds, Dominion Diamond and Home Capital/Home Trust.
R. John Butler

Job Title: Director
Since: 1999
Age: 70
Mr. Butler has been a Director at Telus since 1999. He is an Lawyer and the Counsel at Bryan &
Company. Mr. Butler is also currently the Chair of the Board of Governors at the Canadian Football
League. He is presently a Director at Liquor Stores. Previously, Mr. Butler served as a Director at
Canadian Football League, Trans Global Insurance Company and Trans Global Life Insurance
Company from 2008 to 2013.

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TELUS Corporation
Raymond T. Chan

Job Title: Director
Since: 2013
Age: 58
Mr. Chan has been a Director at Telus since 2013. He has been the Executive Chairman at Baytex
Energy since 2008. Mr. Chan was the Chief Financial Officer at Baytex from 1998 to 2003 and the
Chief Executive Officer until 2008. He also serves as a Director at TORC Oil & Gas and has served
on the Boards at TMX Group and the Alberta Children’s Hospital Foundation. Mr. Chan also previously
served as a Director at The TMX Group, WestFire Energy, and Results Energy.
Stockwell Day

Job Title: Director
Since: 2011
Age: 63
Mr. Day has been a Director at Telus since 2011. He held several positions including as the Minister
of Labour, Minister of Social Services, and Provincial Treasurer, Minister of Finance at Alberta
government from 1986 to 2000. Mr. Day served as a Member of Parliament with the federal
government, holding various positions including as the Leader of the Official Opposition, Minister of
Public Safety, Minister of International Trade, Minister for the Asia-Pacific Gateway and Senior
Minister Responsible for British Columbia and President of the Treasury Board from 2000 to 2011.
He is a Strategic Advisor at McMillan and Eminata Group.
Lisa de Wilde

Job Title: Director
Since: 2015
Ms. Wilde has been a Director at Telus since February 2015. She serves as the Chief Executive
Officer at The Ontario Educational Communications Authority. Ms. Wilde currently serves as the
Chairman at Toronto International Film Festival and serves as a Director at several companies and
not-for-profit organizations.
Ruston E.T. Goepel

Job Title: Director
Since: 2004

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TELUS Corporation
Age: 71
Mr. Goepel has been a Director at Telus since 2004. He is the Senior Vice-President at Raymond
James Financial. Currently Mr. Goepel serves as a Director at Amerigo Resources, Baytex Energy,
Yellow Point Equity Partners and Business Council of BC. Previously, he served as a Director at
Vancouver 2010 Olympic Organizing Committee, Auto Canada, Lift Philanthropy Partners, Spur
Ventures and the Vancouver Airport Authority.
John S Lacey

Job Title: Director
Since: 2000
Age: 70
Mr. Lacey has been a Director at Telus since 2000. He is the Chairman of the Advisory Board at
Brookfield Private Equity Fund. Previously he was the Chairman of the Board of Directors at
Alderwoods Group. Mr. Lacey is also a Director at Ainsworth Lumber, Advisory Board of Brookfield
Private Equity Fund, Loblaw Companies, Doncaster Consolidated and George Weston. He previously
served as a Director at Canadian Imperial Bank of Commerce from 2008 to 2013.
William A MacKinnon

Job Title: Director
Since: 2009
Age: 67
Mr. MacKinnon has been a Director at Telus since 2009. He has been the Chief Executive Officer
at KPMG Canada and Client Relationship Partner at several major Toronto Stock Exchange listed
issuers. Mr. MacKinnon is presently a Director at Osisko Mining Corporation Novadaq Technologies,
Pioneer Petroleum, Public Sector Pension Investment Board, Roy Thomson Hall, Toronto East
General Hospital Foundation, Toronto Community Foundation and St. Stephen Community House.
Previously, he was a Director at Toronto East General Hospital, Toronto Board of Trade, Canadian
Institute of Chartered Accountants and CD Howe Institute.
John Manley

Job Title: Director
Since: 2012
Age: 64

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TELUS Corporation
Mr. Manley has been a Director at Telus since 2012. He has been the President and Chief Executive
Officer at the Canadian Council of Chief Executives since 2010. He served as the Counsel at
McCarthy Tetrault from 2004 to 2009. Prior to that, Mr. Manley served as the Deputy Prime Minister
of Canada and as the Minister in the portfolios of Industry, Foreign Affairs and Finance. He is presently
serving as a Director at CIBC, CAE, CARE Canada, MaRS Discovery District and National Arts
Centre Foundation. Mr. Manley previously served as a Director at Canadian Pacific Railway,
Conference Board of Canada, Institute for Research and Public Policy, and Nortel Networks.
Donald Woodley

Job Title: Director
Since: 1999
Age: 68
Mr. Woodley has been a Director at Telus since 1999. Prior to that, he held the Senior Executive
positions at Compaq Canada and at Oracle Canada. Mr. Woodley was the Chair at the Information
Technology Association in Canada. He also served as the interim Chair of the Board at Canada
Post. He is presently a Director at Canada Post. Mr. Woodley served as a Director at Steam Whistle
Brewing, Gennum and SickKids Hospital Foundation.
Mary Jo Haddad

Job Title: Director
Since: 2014
Age: 58
Ms. Haddad has been a Director at Telus since 2014. She retired as the President and the Chief
Executive Officer at The Hospital for Sick Children in Toronto, a position she held since 2004. Prior
to that, Ms. Haddad held several leadership positions at Sick Kids, including as the Executive
Vice-President and the Chief Operating Officer, and the Chief Nurse Executive. She was a Director
at MaRS Innovation and eCHN.
John Gossling
Board: Senior Management

Job Title: Executive Vice President and Chief Financial Officer
Since: 2012
Mr. Gossling has been the Executive Vice President and the Chief Financial Officer at Telus since
2012. He served three years as the Chief Finance Officer at Canwest Tele Vision (CTV) globe media.
Previously, Mr. Gossling held Senior Leadership roles at Rogers Communications for eight years,
including the Chief Financial Officer at Rogers Wireless.

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TELUS Corporation
Eros Spadotto

Job Title: Executive Vice President, Technology Strategy and Operations
Mr. Spadotto serves as the Executive Vice President, Technology Strategy and Operations at Telus.
Prior to this role, he served as the Executive Vice President and Chief Technology Officer at TELUS
Mobility. Mr. Spadotto held the Executive positions of the Chief Technology Officer and Chief
Information Officer at Clearnet. Before that, He held Senior Management positions in engineering
and marketing at Bell Mobility. Mr. Spadotto serves as the Vice-Chair for Digital ID and Authentication
Council of Canada.
Francois Cote

Job Title: Executive Vice President and Chair, TELUS Ventures
Mr. Cote is the Executive Vice President and the Chair, TELUS Ventures at Telus. Previously, he
was the President and the Chief Executive Officer at Emergis. Mr. Cote was appointed as the
President of TELUS Health Solutions in 2008. Prior to that, he held a variety of management positions
at Bell Canada. Mr. Cote serves on the Board at the Montreal Heart Institute and as the Chair at
FitSpirit. He is also a Member of the Advisory Board at the McGill Centre for the Convergence of
Health and Economics (MCCHE). Mr. Cote also serves on the Board at Lumenpulse.
Josh Blair

Job Title: Chief Corporate Officer and Executive Vice President, TELUS Health and TELUS
International
Mr. Blair serves as the Chief Corporate Officer and Executive Vice President, TELUS Health and
TELUS International at Telus. He serves on the Board of Governors and Executive Committee at
the Business Council of British Columbia and the Governors Council of i-CANADA. Mr. Blair also
serves on the Board of Directors at the Sandbox Project, the Board of Advisors at the Cures for Kids
Foundation and the Vice Chair of the TELUS Vancouver Community Board.
Monique Mercier

Job Title: Executive Vice President, Corporate Affairs; Chief Legal Officer and Corporate Secretary
Ms. Mercier serves as the Executive Vice President, Corporate Affairs, Chief Legal Officer and
Corporate Secretary at Telus. She is the Past President at the Foundation Jean Lapointe Fundraising

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TELUS Corporation
Campaigns and of the Advisory Board at the University Of Montreal Law School. Ms. Mercier serves
as a Director at Stornoway Diamond and as a Member at the Quebec Bar, Canadian Bar Association
and Association of Canadian General Counsel. She also serves on the Board of Directors at the
Canadian Cancer Research Society.
Bill Sayles

Job Title: Executive Vice President , Business Transformation
Mr. Sayles serves as the Executive Vice President, Business Transformation at Telus. Prior to that,
he has been the Vice President and General Manager of IT Core Systems Engineering at Intel. Mr.
Sayles held several engineering and management positions at Mentor Graphics, Tektronix and
Automatic Data Processing. He is also a Member of the Board at Teradici and the British Columbia
Technology Industry Association.
David Fuller

Job Title: Executive Vice President and President, TELUS Consumer and Small Business Solutions
Mr. Fuller serves as the Executive Vice President and President of TELUS Consumer and Small
Business Solutions at Telus. He joined the company in 2004 and served as the Chief Marketing
Officer, and the Senior Vice President of Business Solutions Marketing. Before that, Mr. Fuller worked
for 15 years in the consulting industry and held management positions at KPMG Consulting and
Canadian Pacific.

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TELUS Corporation
Major Products and Services
MAJOR PRODUCTS AND SERVICES

protocol (IP), voice, television, entertainment and video services. The company's key products and
services include the following:
Wireless:
Voice
Data
Push to talk service
International roaming service
Web browsing
Social networking
Messaging (text, picture and video)
Mobile Tele Vision
Video on demand service
Mobile applications
Smartphones
Mobile internet keys
Mobile Wi-Fi devices
Machine to machine devices (M2M).
Tablets
Wireline:
Voice service
Internet
Television
IP networks and applications
Conferencing and collaboration
Contact center and outsourcing solutions
Hosting and managed IT
Security and Cloud based services
Healthcare:
Claims management and pharmacy solutions

Electronic health records
Other healthcare solutions

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TELUS Corporation
Revenue Analysis
REVENUE ANALYSIS
Overview
The company recorded revenues of C$11,404 million ($11,074.4 million) during the financial year
ended December 2013 (FY2013), an increase of 4.4% over FY2012. The company derives majority
of its revenues in Canada.
Revenues by Division
In FY2013, the wireless division recorded revenues of C$6,130 million ($5,952.8 million), an increase
of 16.8% over FY2012.
The wireline division recorded revenues of C$5,845 million ($5,676.1 million) in FY2013, an increase
of 15.1% over FY2012.
Revenues by geography
The company derives majority of its revenues in Canada.

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TELUS Corporation
SWOT Analysis
SWOT ANALYSIS

protocol (IP), voice, television, entertainment and video services. The company's significant market
position enhances its brand image and provides a competitive advantage over other players in the
market. However, increasing competition across various segments could put pricing pressure and
impact its revenues and market share in the coming years.
Strengths Weaknesses
Strong market position Geographic concentration

Broad product and service portfolio Litigations
Growing television and internet subscribers
Opportunities Threats
Strong growth in the healthcare IT Increasing competition

outsourcing market Government regulations
Rising demand for smartphones and tablets
Increasing adoption of cloud computing
services
Strengths
Strong market position
Telus has strong market position in its core Canadian telecommunications market. The company is
one of the leading providers of telecommunications services in Canada with 13.3 million customer
connections including 7.8 million wireless subscribers, 3.3 million wireline network access lines, 1.4
million internet subscribers and 815,000 television subscribers.The company generated approximately
21% of the total industry revenue in FY2013. In addition, at the end of FY2013, Telus had a share
of 27% of the wireless market in Canada based on number of subscribers. Moreover, the company’s
evolved high-speed packet access (HSPA+) network covers 99% of the Canadian population. Further,
the company’s fourth generation (4G) long term evolution (LTE) network covered more than 81%
of Canada’s population across approximately 170 markets, at the end of FY2013.
The market position indicates that Telus enjoys a large addressable market and is therefore better
positioned to drive revenues as the market grows. Strong market position in the Canadian telecom
market provides Telus with a competitive edge over the existing players and the new entrants. Strong
brand value will act as a differentiating factor and allow it to introduce new products to the market.

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TELUS Corporation
SWOT Analysis
The company's significant market position enhances its brand image and provides a competitive
advantage over other players in the market.
Broad product and service portfolio
Telus has a broad product and service portfolio. The company offers a wide range of wireless, data,
IP, voice, television, entertainment and video services to residential and business customers in
Canada. The company’s wireless segment offers prepaid and postpaid voice and data solutions.
The voice services portfolio includes postpaid, prepaid, push to talk and international roaming
services. The data services portfolio includes web browsing, social networking, messaging (text,
picture and video), mobile television video and the mobile applications.
The company’s wireline segment offers voice, internet, television, IP networks and applications,
cloud based services and health care services. Telus also operates high definition (HD) entertainment
service with Optik TV and Telus Satellite TV. Optik TV offers a range of options and features such
as personal video recorder (PVR) anywhere, remote recording, Optik smart remote channel browsing
with a tablet or smartphone, and Optik on the go. The company also offers IP networks for converged
voice, video, and data. In addition, the segment offers conferencing and collaboration services, as
well as contact center and outsourcing solutions in more than 30 languages. Telus also offers hosting,
managed IT and cloud-based services. Its healthcare services portfolio includes claims management,
pharmacy solutions, hospital and hospital-to-home technology and electronic health records.
Broad product and service offerings reduce the business risks and provide cross selling opportunities
to Telus. In addition, it also enables the company to tap opportunities in new as well as existing
markets.
Growing television and internet subscribers
The company witnessed a strong growth in its television and high speed internet subscriber based
in the last few years. Telus' television subscribers grew at compound annual growth rate (CAGR)
of 26.5% during FY2011-13 to reach 815,000 at the end of FY2013. The company's high speed
internet subscribers grew from 1.2 million in FY2011 to approximately 1.4 million in FY2013,
representing a CAGR of 6% during that period. Total Telus television and high-speed internet
subscriptions increased by 206,000 in FY2013 as compared to the previous year. Consequently,
total wireline data revenues increased by C$312 million ($303 million) in FY2013, including growth
in revenue from Optik TV and Optik high speed internet services. The increase in television and
internet subscribers helps the company to expand its revenues and also diversifies its business
risks. IT also helps in improves the company’s brand image.
Weaknesses
Geographic concentration

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TELUS Corporation
SWOT Analysis
Telus is dependent on the Canadian market for most of its revenues. Substantially all of its long-lived
assets are located in Canada and substantially all of its revenues are from customers located in
Canada. In FY2013, the company derived majority of its consolidated revenue from Canada.
Overdependence on a single geographic region makes the company susceptible to changes
associated with the economic and political situation of the country. Concentrated operations could
also make Telus uncompetitive against rivals who have globally diversified operations.
Litigations
The company is a party to several patent litigations which weigh on the company's profitability, cash
flows and brand equity. For instance in 2012, Canada's Competition Bureau sued wireless providers,
including Telus for a total of $31 million for alleged misleading advertising. According to the bureau,
leading Canadian telecom operators, along with the Canadian Wireless Telecommunications
Association, used misleading advertisements to promote the sale of premium-rate digital content
such as ringtones and horoscopes. The bureau sought $10 million in damages from each of the
three carriers, including Telus. The company may face similar charges in future.
Furthermore, the company is defendant in a number of certified and uncertified class actions. For
instance in April 2014, a judge ruled against Telus in a C$2.6 million ($2.5 million) class action lawsuit
over billing for text messages. According to the claimants, Telus charged contract customers 15
cents for incoming texts even though their contracts have free incoming texts. Moreover, the adoption
of increasingly stringent consumer protection legislations by governments may increase the number
of class actions by creating new causes of action. A successful class action lawsuit, by its nature,
could result in a sizable damage award that could negatively affect the company’s financial or
operating results.
Such lawsuits, administrative orders and other legal measures could result in compensation claims
for damages, official pecuniary penalties, or imposition of constraints and could have negative impact
on Telus’ business operations, earnings performance and financial condition.
Opportunities
Strong growth in the healthcare IT outsourcing market
The healthcare information technology (HCIT) outsourcing market in North America is expected to
provide positive growth opportunities for the company. According to industry estimates, the healthcare
IT outsourcing market is forecasted to generate revenues of $36 billion by 2018 growing at a CAGR
of 7.6% from approximately $25 billion in 2013. The growing demand for the HCIT is prompted by
the increasing digitization of the current paper-based system. The importance of HCIT in facilitating
this compliance along with the benefits of improving safety, efficiency and reducing costs could lead
to investments in HCIT being viewed as more strategic than many other capital purchases. The
adoption of healthcare IT solutions is growing due to its significant benefits including improved quality
of care, enhanced administrative efficiency and financial benefits.

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TELUS Corporation
SWOT Analysis
The company’s Telus Health division is one of the leading providers of claims management and
pharmacy solutions. The division also provides hospital and hospital-to-home technology, electronic
health records and other healthcare solutions. Further in 2013, Telus Health became Canada’s
largest electronic medical records (EMR) provider with the acquisition of PS Suite EMR. The
company’s EMR solutions reach more than 12,500 physicians across Canada. Further the deployment
of Pharma Space, its online prescription management portal has enabled it to add a number of new
accounts, which currently stands at more than 250,000 health consumers. Telus is well positioned
to benefit from the growing North American HCIT market.
Rising demand for smartphones and tablets
The smartphones and tablets market is expected to grow at a robust pace in the medium term.
According to industry estimates, the global shipments for smartphones reached 1,004 million units
in 2013 compared to 725 million units in 2012. Furthermore, smartphone shipments are expected
to grow at a compounded annual growth rate (CAGR) of 13.3% between 2013 and 2017. Smartphones
dominate the total handset market with a share of more than 50%. Furthermore, the demand for
tablets is also increasing. The shipment of tablet PCs grew by 68% in FY2013 to 195.4 million
compared to 116.3 million in 2012. Moreover, the tablet market is expected to grow at a CAGR of
34% to reach shipments of 349.1 million by 2015. The robust outlook for the smartphone and tablet
market is expected to boost the demand for the data. Telus is well poised to exploit the demand for
these data intensive mobile devices which will enable the company to enhance revenues.
Increasing adoption of cloud computing services
The worldwide demand for cloud computing services is expected to grow significantly in the coming
years. Cloud computing is a computing infrastructure model, which enables delivery of
software-as-a-service (SaaS). Appeal to cloud computing has been increasing as it enables companies
to reduce their expenses related to upfront royalty or licensing payments, investment in hardware
infrastructure and other operating expenses. Consequently, the demand for public cloud computing
services has been increasing and is expected to grow from $47.4 billion in 2013 to $107 billion in
2017, growing at a CAGR of 23.5% during 2013–17 periods. The growth in public cloud services
spending is primarily driven by the emergence of virtual private cloud (VPC) offerings.
The company has a robust cloud portfolio, including the AgilIT cloud computing and the StorageCloud
solutions. Further in January 2014, the company opened an internet data centre (IDC) in Kamloops,
British Columbia, its eighth IDC in Canada with an investment of C$75 million ($72.8 million). The
new IDC will serve as the foundation of Telus’ next-generation cloud computing services for Canadian
businesses. The company’s strong focus on the expanding cloud computing domain is expected to
provide steady revenue growth.
Threats
Increasing competition

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TELUS Corporation
SWOT Analysis
The company operates in an intensively competitive environment. Telus faces intense competition
across all key business lines and market segments, including the consumer, small and medium
business and large enterprise markets. The company faces competition from incumbent
telecommunications companies, new entrant wireless operators, cable television providers, other
communications companies and emerging over-the-top (OTT) services. The competition for Telus'
wireless business is based on price; quality of service; scope of services; service coverage;
sophistication of wireless technology; breadth of distribution; selection of devices; and brand and
marketing. It also competes with its rivals for dealers and retail distribution outlets.
The company's significant competitors include facilities-based national competitors such as Rogers
Wireless and Bell Mobility, and provincial telecommunications companies such as SaskTel and MTS
Mobility. In addition, entry of new competitors has further increased the competition in the Canadian
telecommunications industry. AWS spectrum auction held in 2008 allowed the entry of new
competitors, including Mobilicity, Quebecor (Videotron) and WIND Mobile. Moreover, another entrant
Eastlink launched its services in 2013.
In the cable television market, Telus competes with providers that have access to urban and suburban
homes providing internet, entertainment and voice over internet protocol (VoIP)-based telephony
services, including Bell Canada, Shaw Communications and Xplornet. In addition, the company
competes for VoIP-based local, long distance and internet services with Vonage. It also competes
with Skype and Netflix for the over-the-top voice and entertainment services market. Its competitors
for contact center services include Convergys, Sykes and Verizon LiveSource. Competitors for Telus
Health services include system integrators such as BCE, Cerner, and McKesson.Telus also competes
with CGI Group, EDS division of HP Enterprise Services and IBM in the managed outsourcing
solutions business. Increasing competition across various segments could put pricing pressure and
impact its revenues and market share in the coming years
Government regulations
The company operates in a highly regulated industry. Telus' telecommunications and broadcasting
services are regulated under federal legislation by the Canadian Radio-television and
Telecommunications Commission (CRTC), Industry Canada and Heritage Canada. The CRTC
regulates the local telecommunications services using a price cap mechanism. Industry Canada
regulates, among other matters, the allocation and use of radio spectrum in Canada and licenses
frequency bands and/or radio channels within various frequency bands to service providers and
private users. Industry Canada also establishes the terms and conditions attached to such licences,
including restrictions on wireless spectrum licence transfers, Canadian ownership requirements,
coverage obligations, research and development obligations, annual reporting, and mandated
roaming and antenna site sharing with competitors.
Furthermore, the CRTC is currently reviewing wireline wholesale services, wireless wholesale roaming
rates, and paper bill charges; and achievement of basic service objective to all Canadians, especially
those in high-cost serving areas. In addition, the federal government announced to amend both the
Telecommunications Act and the Radio communication Act to give the CRTC and Industry Canada
the option to impose monetary penalties on companies that violate established rules, such as the

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TELUS Corporation
SWOT Analysis
Wireless Code and those related to the deployment of spectrum, services to rural areas and tower
sharing. The Wireless Code established a mandatory code of conduct for providers of retail mobile
wireless voice and data services to individuals and small businesses. The Wireless Code applies
across Canada and sets baseline requirements for customer rights and service provider responsibilities
that all mobile wireless service providers must follow. It deals with issues such as: clarity and content
of mobile wireless service contracts, application of early cancellation fees, mandatory caps on data
and roaming charges, and removal of cancellation fees after two years.
Failure to comply with regulations and any unfavorable changes in the regulations will have an
adverse impact on the company's operations and growth.

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TELUS Corporation
Top Competitors
TOP COMPETITORS
The following companies are the major competitors of TELUS Corporation
Shaw Communications Inc.

Rogers Communications Inc.
Cogeco Cable, Inc.
Bell Canada
Vonage Holdings Corporation
Netflix, Inc.
MTS Allstream
Convergys Corporation
Sykes Enterprises, Incorporated
Verizon LiveSource
CGI Group, Inc.
International Business Machines Corporation
Hewlett-Packard Company
BCE Inc.
Cerner Corporation
McKesson Corporation

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TELUS Corporation
Company View
COMPANY VIEW
A statement by Darren Entwistle, the current Executive Chair at TELUS Corporation is given below.
The statement has been taken from the company’s 2013 annual report.
For TELUS, 2013 was a year of exceptional achievements and numerous challenges. Our steadfast
focus on investing in advanced broadband technology and services, coupled with our unwavering
commitment to put customers first and realize operational efficiencies, is significantly differentiating
us from our global peers. Our efforts to deliver excellent customer experiences continued to enhance
the loyalty of our clients and generated strong operational execution and financial performance,
despite the dynamic environment in which we do business.
Putting customers first matters to us.
Delivering on our promise to consistently put customers first remains our top priority. Our team’s
remarkable efforts have helped us earn the best customer loyalty amongst national wireless carriers,
giving us a powerful advantage over our competitors. Our commitment to delivering exceptional
client experiences was once again recognized in 2013. Canadians voted Koodo the number one
standalone provider and TELUS the number one national full-service provider for the second straight
year in J.D. Power and Associates’ annual Wireless Total Ownership Experience Study. Importantly,
the number of complaints reported for TELUS decreased by 27 per cent year over year, as reported
by the Commissioner for Complaints for Telecommunications Services in its 2012–2013 annual
report. In contrast, complaints increased by 26 per cent for the Canadian telecommunications industry
as a whole. This success builds on results from the previous year, when we realized a 13 per cent
decrease whilst industry complaints rose by 35 per cent. We continue to work toward our goal of
delivering the best client experience in our industry as measured by our customers’ likelihood to
recommend our products, services and people. At the end of 2013, 71 per cent of our consumer
customers, 72 per cent of our small and medium-sized business customers and 71 per cent of our
large enterprise customers said they were likely to recommend TELUS. These are good results and
we are committed to building on this progress with significant improvements in TELUS ’client
experience still to come in the years ahead.
Excellent financial and operating performance matters to us.
In 2013, we experienced sustained growth in our customer connections with the addition of 378,000
postpaid wireless customers, 137,000 TV clients and 69,000 high-speed Internet subscribers.
Reflecting the efficacy of our customers first culture in action, customers are also staying with us
longer. We have achieved industry-leading client loyalty on a national basis, as evidenced by our
postpaid wireless monthly churn rate of just over one per cent. We also achieved industry-leading
wireless results amongst national carriers, including the best lifetime revenue per client, highest
average monthly revenue per customer and lowest cost of acquisition. In addition, we have become
a global leader in wireline revenue and earnings before interest, taxes, depreciation and amortization
(EBITDA) growth as a result of the success of our Optik TV and Internet services, combined with

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TELUS Corporation
Company View
our continued focus on improving operational efficiency. In fact, the fourth quarter of 2013 marked
our fifth consecutive quarter of normalized EBITDA growth.
Our team’s outstanding execution has led to a strong financial performance, including growth of four
per cent in revenue, five per cent in EBITDA excluding restructuring and other like costs, and 15.5
per cent in adjusted earnings per share (EPS) realizing a record EPS result. Consolidated margins
improved during 2013 due to: Continued profitable growth in wireless. The realization of scale
economies in our TV and Internet businesses, as our combined subscriber base grew to total more
than 2.2 million. Our strong focus on operational efficiency, which is a necessity as our customer
connections shift from higher-margin legacy voice services to bandwidth demanding data services.
Owing to our success in generating continued robust cash flow of more than $1 billion after capital
investments, we have one of the strongest balance sheets in our industry on global basis. This
significant competitive advantage has placed us in a position of tremendous strength.
Leading the world in creating value for investors matters to us.
At TELUS, we are investing in our core business and continuing to do what is best, for the long term,
for our Company, team, communities and shareholders. We have the unique ability to invest in our
future through broadband technology expansion and enhancements and wireless spectrum auctions,
whilst simultaneously returning significant amounts of cash to shareholders. Indeed, we delivered
our sixth targeted dividend increase as per our dividend growth program first announced in May
2011. Our dividend is now at $1.44annually, up 12.5 per cent from a year ago to a record level.
Importantly, in May 2013, we announced plans to extend our dividend growth program for another
three years, targeting two dividend increases per year through2016 of circa 10 per cent annually.
Additionally, in 2013, we implemented a number of shareholder-friendly initiatives, including:

Exchanging all of our non-voting shares for common shares on a one-for-one basis to enhance the
trading volumes, liquidity and marketability of our shares as well as our track record of excellence
in corporate governance. Completing a two-for-one stock split to further enhance liquidity and improve
the affordability of our shares for retail investors. Buying back and cancelling $1 billion of TELUS
shares as part of our $2.5 billion multi-year share purchase program through 2016 to return significant
value to our shareholders. Through our share purchase and dividend programs, were turned a record
$1.85 billion to shareholders during 2013.Building on our track record of being a leader in total
shareholder returns amongst our global telecom peers, in 2013, our total shareholder return was 17
per cent, four percentage points above the TSX – our fourth consecutive year of double-digit total
shareholder returns. For the past five years, TELUS has realized an impressive total shareholder
return of 147 per cent, outpacing our global peers (as measured by the MSCI World Telecom
Index)and the TSX by 59 and 71 percentage points, respectively. We remain the global leader
amongst incumbent telecoms since 2000 in this regard, with a total shareholder return of 272 per
cent through February 2014, outpacing the number two company by 97 percentage points. Moreover,
by the time you read this letter, we will have surpassed$10 billion in capital returned to shareholders
since 2004through dividend payments and share purchases.
Providing the best customer experience matters to us.

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TELUS Corporation
Company View
Throughout the year, as highlighted below, many initiatives and achievements have helped advance
our national growth strategy and continue to enhance the customer experience we provide. Embracing
our Clear and Simple approach as part of TELUS’ Clear and Simple approach, we are listening
intently to our customers and implementing meaningful changes to our services based on their
valuable input. Since we embarked on our customers first journey in 2009, we have introduced
numerous service enhancements, such as clear and simple pricing and contract terms, phone
unlocking, and proactive data usage notifications and caps for customers roaming internationally.
More recently, in July, we introduced TELUS’ Share Plus plans, offering consumers and small
businesses unlimited nationwide talk and text and data sharing across multiple devices and accounts.
Also in 2013, we: Introduced the TELUS Network Experience app, inviting our customers to help
address wireless coverage opportunities. Simplified our rate plans to give clients peace of mind
through cost certainty. Reduced international roaming rates by more than half for our clients on the
go.
In 2013, your Company partnered with Loblaw’s to launch a postpaid wireless service, PC Mobile
Monthly, creating a unique offering for millions of loyal Loblaw customers and enabling us to compete
in a new market segment. We also acquired Public Mobile, which has provided an additional 222,000
subscribers in Ontario and Quebec, as well as valuable spectrum, which we can deploy to benefit
all our wireless customers.
Expanding our broadband networks to benefit Canadians.
Continued investment in our leading-edge broadband technology has fuelled the unparalleled success
of our Optik, high-speed Internet and business services, as well as the ongoing advancement of our
world-leading wireless network. In 2013, we continued expanding our 4G LTE wireless network so
that it includes an additional 127 communities and reaches more than 81 per cent of Canadians, as
well as our 4G HSPA+ network, which covers 99 per cent of the population from coast to coast to
coast. Indeed, in September, we launched service in the Northwest Territories and the Yukon,
providing customers in Northern Canada with access to wireless products and services at the same
prices we offer elsewhere in Canada. We also continued expanding our wireline broadband network,
adding greater capacity, higher speeds and extending coverage to 14 additional communities.
Notably, through our continued investment in deploying fiber deeper into our access network, we
now offer Internet speeds of up to 50 megabits per second to 89 per cent of the more than 2.7 million
Optik TV-capable households in B.C., Alberta and Quebec.
Acquiring valuable spectrum to fuel our future growth
In February 2014, we successfully acquired licenses equating to a national average of 16.6 MHz of
wireless spectrum in the federal government’s 700 MHz auction for $1.14 billion. The acquisition of
this important spectrum builds on our globally leading national wireless service and enables us to
deliver enhanced and expanded mobile broadband connectivity to our customers, in both rural and
urban areas. It also ensures we continue to meet our clients’ ever-increasing demand for data service
reliability, speed and coverage. Our customers will further benefit from our investment in this spectrum
through enhanced service in areas traditionally less accessible by cellular devices. Notably, 700
MHz spectrum is ideally suited for serving our rural customers it has the ability to travel greater

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TELUS Corporation
Company View
distances. It will also benefit our urban customers as these wireless signals can better reach
problematic in-building locations such as elevators and parking garages.
Giving you freedom to enjoy entertainment your way
Throughout 2013, we enhanced the Optik TV customer experience as we progressed our

high-definition (HD) content leadership and increased functionality. The demand for TELUS premium
and differentiated Optik TV service offering remains healthy and our share of the available market
is strong. We launched a variety of innovative features and apps that provide greater control and
choice to our TV customers, such as a new wireless set-top box, new apps like TED Talks and
Galaxie Music, and a reorganized channel lineup that enhances the browsing experience and provides
space for more HD channels. With Optik TV, our customers enjoy: live TV via Optik on the go; HD
leadership with more than185 HD channels; and a recommendation engine and ratings from the
website Rotten Tomatoes on our video on demand storefront, which has more than 13,000 titles.
Our home entertainment solutions now service a combined2.2 million TV and Internet client
connections across B.C.,Alberta and Eastern Quebec.
Providing reliable and innovative solutions for business clients
Your Company recently launched two intelligent Internet data centers (IDCs) – one in Kamloops,
B.C. last July and one in Rimouski, Quebec in late 2012 – to bring managed IT solutions to Canadian
businesses. Leveraging these data centers, we are delivering on-demand IT services to our business
customers, meeting the growing need for next-generation, cloud computing solutions. These new
facilities are amongst the most technologically advanced and environmentally friendly data centers
in the world, providing our clients with reliable and secure cloud services that enable them to
strengthen their market offerings and improve their operations. Built to LEED (leadership in energy
and environmental design)gold standards, they are designed to use up to 80 per cent less power
than typical data centers of their size. Our business teams in TELUS Québec and TELUS Customer
Solutions secured several landmark clients wins in2013, bolstered by the new services and superior
functionality of our intelligent IDCs. Moreover, our TELUS Québec team successfully migrated its
entire managed IT customer base to our new IDC in Rimouski over this past year. In October, we
introduced TELUS Link, our next generation push-to-talk (PTT) service that provides instant voice
communication with an individual or a team over our 4G networks. TELUS Link is the natural evolution
of our industry-leading Mike service and is Canada’s only PTTservice available over LTE and Wi-Fi.
Advancing our strategy to help improve healthcare for Canadians
At TELUS, we are committed to transforming Canada’s healthcare system by leveraging our

technology and innovation to digitize health services and deliver better health outcomes for Canadians
for less money spent. We are extending our reach to physicians, pharmacists and care providers
throughout the country, and are enabling safe and secure collaboration amongst care providers and
with patients. In 2013, TELUS Health became Canada’s largest electronic medical records (EMR)
provider with the acquisition of PS Suite EMR. Our EMR solutions now reach more than
12,500physicians across Canada. The deployment of PharmaSpace, our online prescription
management portal, continued through pharmacy chains and banner customers of TELUS Health

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TELUS Corporation
Company View
and, today, more than 250,000 health consumers are using these solutions. Our home health
monitoring solutions are increasingly used by health providers and patients across Canada,
empowering people living with chronic conditions to better manage their own health and making
more sustainable and affordable care possible.
Enhancing TELUS International to effectively serve our global clients
In 2013, we continued to enhance our contact Centre and business process outsourcing capabilities
for the benefit of our customers around the world. Our 15,000 TELUS International team members
in our centres across the United States, Central America, Asia and Europe provide services in more
than 30 languages for many of the world’s largest corporations. We are also helping to build healthy
communities in many of our TELUS International locations through TELUS Community Boards and
annual TELUS Day of Giving volunteer events.
World-leading team engagement matters to us
In 2013, we achieved global leadership in team member engagement with an unprecedented 83 per
cent engagement score, our fourth consecutive year of improvement. Indeed, our independent survey
administrator, Aon Hewitt, confirmed that we rank number one globally amongst employers of our
size and workforce mix.
Guided by our TELUS leadership values and customers first declaration, we have created a globally
recognized culture and achieved world-leading engagement, both of which are continuing to elevate
our brand promise, the future is friendly, in the hearts and minds of customers. Notably, the TELUS
brand continues to gain recognition and grow in value. As reported by Brand Finance, our brand is
now valued at $4.3 billion. Importantly, the strength of our progress in respect of customer service
excellence serves as a tangible demonstration that the culture of engagement at TELUS is our most
effective and sustainable competitive advantage. In this regard, our team was very proud to become
the sixth company ever inducted into Canada’s 10 Most Admired Corporate Cultures Hall of Fame
in 2013. We also received the BEST award for excellence in employee learning and development
from the American Society for Training and Development, making us one of three organizations
worldwide to have received this recognition eight times.
Giving where we live matters to our communities
Building strong, healthy and sustainable communities matters to all of us. In fact, our deeply rooted
philosophy –we give where we live – led to TELUS, our team members and retirees contributing
more than $46 million to charitable organizations and volunteering 625,000 hours in 2013 alone.
Indeed, since 2000, TELUS, our team members and retirees have contributed more than $350 million
to charitable and not-for-profit organizations and volunteered 5.4 million hours to local communities.
This includes our 11 TELUS Community Boards in Canada and three international boards which
have contributed $41 million to grassroots charities and supported 3,285 projects that have helped
millions of youth.

© MarketLine
TELUS Corporation
Company View
Our passion for giving has become a key differentiator four in the market. We believe that the key
to building healthy communities today and in the future is ensuring that our youth are educated,
empowered and inspired to give back.
By way of example, we launched our Give Where You Live educational program in partnership with
Free the Children, an innovative speaking tour and classroom curriculum that empowers young
Canadians to create positive change in their local communities. Moreover, with Free the Children,
we launched We365, a mobile and online app enabling youth to plan, track and share their
volunteering efforts year-round.
Importantly, in 2013, TELUS remitted income, payroll, property, sales and other taxes as well as
spectrum fees of approximately $1.8 billion to federal, provincial, municipal and international
governments. Over the past nine years, our remittances have been $14.1 billion, including the 700
MHz spectrum auction costs in 2014. In turn, these taxes and spectrum fees are helping to support
services for citizens in communities across Canada where we live, work and serve.
Deservedly, your Company was named to the Dow Jones Sustainability North America Index for
the 13th consecutive year, a feat unequalled by any North American telecom or cable company.
Additionally, in early 2014, we were named to the Corporate Knights Global 100 Most Sustainable
Corporations list for the fourth time and are one of only five Canadian companies to be named four
or more times.
Answering challenges and opportunities matters to our future
Canada, and TELUS in particular, has the most advanced and reliable networks in the world, which
are the result of billions of dollars of investments and years of hard work bytes of thousands of
talented employees. These networks, in turn, enable us to provide vitally important services to
Canadians, even in the most remote communities, and support the advancement of our country’s
digital economy.
World-leading quality was not achieved by happenstance. Canada has the highest private sector
investment per access path in telecom networks in the world. Indeed, according to Organization for
Economic Co-operation and Development (OECD) data, Canadian carriers invest three times the
world average in infrastructure per subscriber. This investment in world-leading network has resulted
in Canada having wireless data speeds that are the second fastest in the world. Clearly, this has
underpinned Canada having the third highest rate of smartphone penetration globally.
TELUS looks forward to playing a key role in advancing Canada’s digital economy. Indeed, our
sector’s solutions strengthen progress and advancement in all industries, including healthcare and
education. To support our efforts in this regard, we will continue to advocate for fair and fact-based
regulatory policies that benefit all Canadians, highlighting our significant contributions to the health
of the Canadian economy such as our commitment to bridging the digital divide for citizens across
the country.

© MarketLine
TELUS Corporation
Company View
Our ongoing efforts to enhance our wireless and wireline broadband capabilities, including our 4G
LTE network expansion, small cell deployment and connection of more homes and businesses
directly to fiber-optic facilities, are essential to meeting client demand for increased data speeds and
service reliability. To address the opportunities and challenges facing TELUS in the year ahead, we
have identified six corporate priorities for 2014, as shown on the facing page.
What matters to you, matters to us
We will continue to focus on delivering consistently exceptional customer interactions. We are

dedicated to listening and taking action based on what matters to you, in pursuit of our goal to be
the most recommended telecom company globally. Our outlook for 2014 is positive as we target
growth in the mid-single digits for revenue, and up to eight per cent for EBITDA, driven by both
wireless and wireline, and 21 percent for EPS at the top end of our target ranges. We also expect
strong cash flow, which sustains our ability to continue making significant investments for future
growth whilst, at the same time, returning substantial amounts of cash to shareholders. Our 2014
targets demonstrate that we expect robust growth in both our wireline and wireless segments, which
clearly differentiates us from our competition.
Three years ago, I shared my personal goals for TELUS through to 2013 – low double-digit annualized
growth in EPS and even greater growth in free cash flow, excluding onetime items such as spectrum
purchases, accounting changes or non-recurring items. We also established a dividend growth
program, targeting semi-annual dividend increases of circa 10 per cent annually to the end of 2013.
The EPS goal was achieved to the end of 2013, as EPS grew by compound annual growth rate of
12 per cent over the past three years. We also delivered on our dividend growth program with six
dividend increases since 2011. Whilst our free cash flow remained robust at more than $1 billion in
2013, we made a strategic decision to augment our capital investments in our broadband networks.
As a result, the annualized growth rate for free cash flow for the past three years was four per cent
per year, short of my personal three-year goal but reflective of having made the right decision in
support of our customers and shareholders for the long term.
As I look ahead to becoming TELUS’ Executive Chair, I am excited to continue leading the progression
of our national growth strategy. Importantly, I am very pleased that our robust succession planning
process has resulted in Joe Natale being named as our next President and CEO. Joe is an
exceptionally proven and highly capable leader and his passion for our Company’s strategy and
culture is helping differentiate our performance in the marketplace. Clearly, Joe’s excellent progression
through several executive roles, culminating in his most recent capacity as our Chief Commercial
Officer, has prepared him exceedingly well for this next step in his career.
I am confident that Joe and the TELUS team will continue to deliver leading outcomes for our
stakeholders in the years ahead am also confident that your Company’s unwavering commitment
to advancing customer service excellence and returning capital through our multi-year dividend
growth and share purchase programs will create additional long term value for our investors,
customers, team members and the communities where we live, work and serve. Through2014 and
beyond, we will continue listening to all our stakeholders and embracing new ideas to enhance the
TELUS experience…because what matters to you, matters to us.

© MarketLine
TELUS Corporation
Company View
I can think of no better way of aligning with what matters to our 390,000 shareholders than by taking
the entirety of my 2014 salary, after tax, in TELUS shares for the fifth consecutive year.

© MarketLine
TELUS Corporation
Locations and Subsidiaries
LOCATIONS AND SUBSIDIARIES

Head Office
TELUS Corporation
555 Robson Street
Vancouver
British Columbia
V6B 3K9
CAN
P:1 604 697 8044
F:1 604 432 9681
http://www.telus.com
Other Locations and Subsidiaries
TELUS International- United States TELUS International- El Salvador

2251 S. Decatur Boulevard Plaza Merlio
Las Vegas Centro Comercial Plaza
Nevada 89102 Merliot #3032
USA Santa Tecla
San Salvador City
SLV
TELUS Client Care- Canada TELUS International- Singapore

555 Robson Street 36 Robinson Road
Vancouver #17-01
British Columbia City House
V6B 3K9 Singapore 068877
CAN SGP
TELUS International –Bulgaria TELUS International- Philippines

Hermes Business Park 31/F
115 K, Tsarigradsko Chaussee Bul Discovery Center
Building B Ortigas Center
Floor 2 Sofia Pasig City 1605
1784 Philippines
BGR PHL

© MarketLine
TELUS Corporation
Locations and Subsidiaries
TELUS International -Central America TELUS European Trade Center

Guatemala Building B floor 2
18 Calle 25-85 115K Tsarigradsko Chaussee Blvd
Z.10 1784 Sofia
Torre Pradera Bulgaria
Guatemala City BGR
GTM
TELUS Romania TELUS Communications UK Ltd

Global City Business Park Suite 8N-D
023 Building Trafford House
6th Floor Stretford
10 Bucharest-North Road Manchester M32 0RS
Bucharest 077190 GBR
ROM

© MarketLine
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COMPANY PROFILE

REFERENCE CODE: 8039D820-BD80-487D-A434-BA901A42F18E

TELUS Corporation Page 2

TELUS Corporation (Telus or “the company”) is a Canadian telecommunications company engaged

Head Office TELUS Corporation

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Telus operates through two segments: wireless and wireline segments.

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Name Job Title Board Compensation

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KEY EMPLOYEE BIOGRAPHIES

Board: Executive Board

Board: Executive Board

Board: Non Executive Board

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Board: Non Executive Board

Board: Non Executive Board

Board: Non Executive Board

TELUS Corporation Page 13

Board: Non Executive Board

Board: Non Executive Board

Board: Non Executive Board

Ruston E.T. Goepel

Board: Non Executive Board

TELUS Corporation Page 14

Board: Non Executive Board

Board: Non Executive Board

Board: Non Executive Board

TELUS Corporation Page 15

Board: Non Executive Board

Board: Non Executive Board

Board: Senior Management

TELUS Corporation Page 16

Board: Senior Management

Board: Senior Management

Board: Senior Management

Board: Senior Management

TELUS Corporation Page 17

Board: Senior Management

Board: Senior Management

TELUS Corporation Page 18

MAJOR PRODUCTS AND SERVICES

TELUS Corporation (Telus or “the company”) is a Canadian telecommunications company engaged

Claims management and pharmacy solutions

TELUS Corporation Page 19

The company derives majority of its revenues in Canada.

TELUS Corporation Page 20

TELUS Corporation (Telus or “the company”) is a Canadian telecommunications company engaged

Strong market position Geographic concentration

Strong growth in the healthcare IT Increasing competition

Strong market position

TELUS Corporation Page 21

Broad product and service portfolio

Growing television and internet subscribers

TELUS Corporation Page 22

Strong growth in the healthcare IT outsourcing market

TELUS Corporation Page 23