JOB PROFILE

LEAP Trainee - Operations

Department Business Division
Operations TNT Express
Position in Company

ROM/ Area Manager

-Operations
LEAP Trainee -
Operations

Objective / Purpose of the Department

To consistently exceed our customers’ expectations and operational standards for delivered on
time performance at an optimised cost and zero tolerance in respect to loss and damage.

Objective / Purpose of the Job

To support operations employees and subcontractors through implementation of the standard

operations procedures and work instructions, subcontractor policy/procedures, supported by
excellent people management practices, resulting in improved service, productivity, people
and customer results.

Dimensions and Quantities

Scope: As suitable towards ones profile
 PUD
 Office
 Warehouse
 Clearance
 Responsible for internal and external customer satisfaction, employee satisfaction, quality
service and operations costs and productivity, whilst ensuring compliance with all relevant
TNT policies and procedures.

Authority
 Employees managed: None
 Budget and signature authority: None

Key Activities / Accountabilities

Undergo Training
 For a period of 3 months one will have to undergo functional and cross functional training
 Will be on probation for a duration of one year after gauging the performance he/she will be
confirmed as Operations Executive

Networking and project work

To build relationships with functional peers and cross functional teams and to participate in
Operations related projects on a business unit level, through the provision of information, to
assist in informed project decision-making.

 Develop an internal and external cross-functional network to assist with piloting of

Operations programs as well as maintaining a current understanding of HR trends and best
practices.

1 Version 2.1 TNT India Pvt.Ltd

 On request, participate in any Operations based initiatives.
 Ensure achievement of action points assigned.
 Build and maintain relationships with functional and cross functional peers

Service Performance
 Prepare service quality improvement plan, weekly OPP implement, analyze service reports,
monitor performance and take pro active corrective actions in order to improve service
levels

Data Reporting
 Understand data quality reports, analyze trends, weekly data prepare and distribute
functional reports on data quality in order to improve data quality.
 Prepare and present periodic reports to local management in order to present update and
timely information.

Operations Administration
 Validate data, collate information, prepare SDR Cost KPI’s & Line haul reports in order to
improve operations administration

Consignment discrepancy follow-up

To follow-up on consignments status as a result of internal customers queries or a reported
discrepancy.

 Perform warehouse searches.

 Detect and report discrepancies

PUD Operations
 Support in Transport Process Analyses, planning, improvement and support
 Assist in PUD route planning

Only if employed in Hub

To handle consignments in the warehouse in order to meet the on-time connectivity targets
and processes.

 Unload and load correctly consignments as per company procedure: e.g. right stacking and
sequencing to ensure no damages occur to customer goods and TNT or subcontractor
equipment.
 Correctly unload consignments as per company procedure.
 Sort consignments.
 Label consignments.
 To report any damages, and to assist with repacking as necessary
 Comply with regularity (e.g. Aviation, security, customs, dangerous goods) policies &
procedures.
 Perform all aspects of check, perform bagging as per procedures.
 Work within budgets

Other Activities
 Ensure CSR&Q Responsibilities are met as set out in the framework documents for OH&S,
Environment, Quality and Social
 Accountability within the respective Management Systems.
 Ensure compliance with statutory OH&S Legislation.
 Ensure compliance with Dangerous Goods Legislation.

2 Version 2.1 TNT India Pvt.Ltd

 Contribute to the climate of active continuous improvement of processes, procedures and
systems.
 Comply with legislative obligations and company policies including, TNT Business Principles
and other TNT Whistleblower Procedures, TNT Express Security Policy, TNT E-mail and
Internet Standard, Workplace Harassment & Discrimination Policy, Grievance Procedure,
TNT Privacy Policy.
 Ensure a high level of customer service is provided to all internal and external clients.
 Any other related task as directed by the Manager.

Adverse Working Conditions

 None, Regular working hours

PERSON PROFILE
LEAP Trainee – Operations
Essential Educational and / or Training Qualifications & Certificates
 Graduate or Post Graduate (Supply chain Management) in any discipline from a tier II or III
institute
 Should have obtained a minimum of 60% in the last qualifying examination

Preferred Experience and Knowledge

 0-2 years of experience in Operations Management

Necessary Technical / Functional Skills

 Good knowledge of Operations processes and related technology.
 Language skills: Mastery of the English and local language both verbal and written.
 Basic Project Management skills

Required Behavioural Competencies

Functional competencies
1. Stress Resistance
2. Energy
3. Accuracy
4. Flexibility
5. Progress monitoring

Fixed competencies
1. Delighting Customers
2. Social Responsibility
3. Teamwork
4. Continuous Improvement
5. Integrity

Date of this Profile

27th Oct 2010

Profile completed by:

Manager’s name Job Holder’s name HR Account Manager’s
name

Manager’s signature Job Holder’s signature HR Account Manager’s

3 Version 2.1 TNT India Pvt.Ltd

 signature

4 Version 2.1 TNT India Pvt.Ltd