BUS 352-02 OPERATIONS MANAGEMENT

11:15am – 12:30pm Tuesday and Thursday Christopher Lucarelli, Ph.D.

8 Soulier Hall
454 Western Avenue
Office Hours The College of Saint Rose
12:30pm – 1:00pm Tuesday/Thursday Albany, NY 12203
4:30pm – 5:30pm Wednesday or by appointment (518) 454-5233
lucarelc@strose.edu

COURSE OBJECTIVE
Operations management involves the systematic planning, designing, operating, controlling and improving the
processes that transform inputs into finished goods and services. Managing operations is critical to every type of
organization, because only through effective and efficient utilization of resources can any organization be
successful. This is especially true today, when we see that significant competitive advantages accrue to firms that
manage their operations effectively. Careful design and management of operations is of utmost importance for
both the long-term success and survival of a firm.

This course will:

1. Introduce you to the issues involved in managing manufacturing and service operations, and
2. Provide you with a tool-kit of analytical tools and conceptual frameworks that you can use in the real
world.

This course seeks to develop students’ abilities to recognize, model, and solve problems inherent in production
and service environments. The course will emphasize the concepts and techniques that are useful in making
decisions on production facilities and capacity, choices of technology and equipment, process design, and the
scheduling and control of operations activities. When analytical techniques are not applicable, we will seek a
careful understanding and clear articulation of the situation at hand, identification of the options and strategies
available, and analysis of the trade-offs involved in choosing among the options

EVALUATION
The specific parts of the course grade are:

Exams (2) 250 points

Homework/Participation 50 points
Quiz 200 points
500 points

EXAMS
Two exams account for 250 points of your final grade. Class discussion, homework, presentations, and textbook
material will be included in the exams. You may bring in one-side of one page of notes (8.5 x 11, no mechanical
reproductions). The exam schedule is attached.

HOMEWORK/ATTENDANCE/PARTICIPATION
During the course of the semesters assignments/activities will be assigned as both in-class and take-home
activities. The assignments are designed to gain familiarity with the techniques introduced in the course or to
enhance critical thinking and communication skills.

Furthermore, attendance will be taken each class period. Participation is part of you grade and you can’t
participate unless you attend class. On the other hand, simply attending each class will not earn full participation
credit – you must actively participate to receive full credit. Active participation means asking and answering
questions and engaging in class discussions. You are expected to read and be prepared to discuss the assigned
reading prior to lecture.

Homework, attendance, etc. accounts for 50 points toward your final grade.

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QUIZ
There are 11 take-home quizzes which are open-note, open-book. The quizzes are NOT equally weighted. The
points for each quiz are proportional to the time allotted in the syllabus. The quizzes will be completed via
blackboard. You may complete each quiz TWICE. Quizzes account for 200 points of your final grade.

GRADES

>= 460 points A

>= 440 points A-
>= 420 points B+
>= 400 points B
>= 380 points B-
>= 360 points C+
>= 340 points C
>= 320 points D
< 320 points F

TEXT
Heizer, J. and Render B. (2011). Operations Management. 10th Edition, Prentice-Hall (ISBN-10: 0-13-611941-7)

STUDENTS WITH DISABILITIES

The College of Saint Rose is committed to responding to the needs of students with disabilities, as defined by the
Americans with Disabilities Act. Students who request academic accommodations or modifications related to a
disability should first contact the college’s Disabled Student Services. You must make your request in writing to
this office. It is imperative that any student in need of classroom assistance or modification alerts the Professor to
the particular condition or need within the first week of classes.

ACADEMIC HONESTY
Undergraduate students should be aware that their first responsibility as students is to be academically honest. The
College expects that students will not resort to cheating, plagiarism, the theft or mutilation of library books and
periodicals, or any other form of academic dishonesty. A grade of F may be given in a course for plagiarism
and/or dishonesty on any assignment, paper or examination.

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 CLASS SCHEDULE

WEEK DATE TOPIC READING

1 AUG 31 Operations and Productivity Chapter 1
SEP 2 Operations Strategy Chapter 2

2 SEP 7 Forecasting Chapter 4

SEP 9 Forecasting Chapter 4

3 SEP 14 Forecasting Chapter 4

SEP 16 Forecasting Chapter 4

4 SEP 21 Forecasting Chapter 4

SEP 23 Design of Goods and Services Chapter 5

5 SEP 28 Design of Goods and Services Chapter 5

SEP 30 Managing Quality Chapter 6

6 OCT 5 Managing Quality Chapter 6

OCT 7 Managing Quality Chapter 6

7 OCT 12 Statistical Quality Control Supplement 6

OCT 14 Statistical Quality Control Supplement 6

8 OCT 19 EXAM ONE (Chapters 1, 2, 4, 5 and 6)

OCT 21 Process Strategy Chapter 7

9 OCT 26 Process Strategy Chapter 7

OCT 28 Capacity Planning Supplement 7

10 NOV 2 TBA
NOV 4 Capacity Planning Supplement 7

11 NOV 9 NO CLASS – ADVISEMENT DAY

NOV 11 Location Strategies Chapter 8

12 NOV 16 Location Strategies Chapter 8

NOV 18 Layout Strategies Chapter 9

13 NOV 23 Layout Strategies Chapter 9

NOV 25 NO CLASS – THANKSGIVING

14 NOV 30 Inventory Theory Chapter 12

DEC 2 Inventory Theory Chapter 12

15 DEC 7 TBA
DEC 9 TBA

16 DEC 14 TUESDAY, DECEMBER 14 AT 8:00 EXAM TWO

Chapters 6, 7, 8, and 9; Supplement 6 and 7

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