28/11/2019 ServiceNow IT Operations Management | Udemy

What you'll learn

Practical guide to setting up each Install and configure any required
ServiceNow ITOM feature application or plugin
Integrate with other provider services as Explore orchestration capabilities and how
deemed appropriate to analyze data
Learn about the ServiceNow graphical Integrate with other applications within
interface ServiceNow
Covers fundamentals and advanced Best practices and advanced features
concepts

Course content Expand all 32 lectures 02:08:00

– Introduction to IT Operations Management in

24:16
ServiceNow

The Course Overview Preview 02:59

ServiceNow ITOM Overview 03:27

Dependency Views and Cloud Management 03:16

Discovery and Credentials 04:08

MID Server 02:46

Orchestration 04:53

Service Mapping and Event Management 02:47

– MID Server Essentials 19:48

MID Server Architecture Preview 05:34

MID Server Configuration and Setup 02:27

MID Server Installation 06:43

Important MID Server Connection 05:04

Parameters

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28/11/2019 ServiceNow IT Operations Management | Udemy

– Configuration Management Using ServiceNow 15:48

Discovery

Configuring Discovery Preview 02:20

Discovery Credentials Setup 06:26

Probes and Sensors 07:02

– Creating and Managing Dependency Views 13:53

Dependency Views 04:01

Creating a New Map Indicator 07:07

Saving or Loading Dependency Map Views 02:45

– Cloud Management 13:13

Exploring Integration with Different Cloud 02:41

Providers

Configuring Amazon AWS Cloud 04:26

Discover and View AWS Resources 02:31

Integrating the Service Catalogs with Cloud 03:35

Provisioning

– Automation Using ServiceNow Orchestration 11:48

Activating the Plugin from a Developer 02:14

Instance

Active Directory Orchestration 06:05

Creating a Service Catalog Using 03:29

Orchestration Workflow

– Exploring Service Mapping 13:04

Activating the Service Mapping Plugin 04:25

Business Service Population 05:18

Customizing Service Mapping 03:21

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– Monitoring Using Event Management 16:10

Setting and Configuring Event Management 02:30

Event Sources and Properties Setup 03:01

Configuring a Connector Instance 02:30

Event Mapping Rules and Filters 03:46

Creating Event Field Mappings 04:23

Requirements
They need have no prior knowledge of ServiceNow ITOM.

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