NEWS RELEASE

01 April 2020

AIR MAURITIUS NEW REBOOKING FACILITIES

Air Mauritius has suspended all international commercial flights until 30 April 2020, in response to
the outbreak of Covid-19 and the travel restrictions to Mauritius and most destinations to which it
operates.

In order to enable passengers better plan their future travel, flexible rebooking facilities will apply
for holders of Air Mauritius tickets issued on or before 31 May 2020.

Re-bookings

Regardless of conditions of the original booking, all penalty fees will be waived for passengers who
wish to change their travel dates.

For passengers who do not have a firm date for future travel

For tickets issued for the period up to 31 March 2020:

Passengers who are not sure when they wish to travel, may claim a voucher worth the price of their
ticket plus a 10% bonus on the fare (excluding travel taxes). This voucher will be valid for a period of
24 months and enable the passenger (or a person to whom he/she wishes to transfer the voucher)
purchase a ticket for future travel.

The 10% bonus is also valid for vouchers that have already been issued.

For tickets issued for the period between 01 April to 31 May 2020:

Passengers who wish to cancel their trip may claim a voucher worth the price of their ticket which
will be valid for a period of 12 months.

For both periods no penalty fee is applicable. Passengers who opt for a monetary refund instead, will
be charged an amount under the cancellation rules as specified.

Communications & Corporate Affairs, 16th Floor, Air Mauritius Centre airmauritius.com
President John F. Kennedy Street, Port-Louis, Republic of Mauritius
T (230) 2077070 F (230) 2023314 e-mail: com@airmauritius.com
CONTACT US

Our Call Centre will remain at your service seven days a week from 08h00 to 20h00 on +230 207
7575 or via email at reservations_mru@airmauritius.com.

Please channel your request through your travel agent if you have not booked directly with us.

We regret inconveniences caused due to these exceptional circumstances. We will be back soon, and
are looking forward to welcoming you again on our flights.

Communications & Corporate Affairs, 16th Floor, Air Mauritius Centre airmauritius.com
President John F. Kennedy Street, Port-Louis, Republic of Mauritius
T (230) 2077070 F (230) 2023314 e-mail: com@airmauritius.com