Customer complaint feedback form

Customer complaint
reference number C28641DB
Name of customer
Mrs. Dorothy Burton
Customer contact details
Mrsdb@network1.com.au
Date complaint received
3 July 2019
Complaint details
She received a terrible and disrespectful customer service from our
sales staff at our flagship BizOps store in Kingston.

Description of product or She wanted to buy a desktop and Computer and organise
service fault connection to the internet. When she arrived at the store, it was
very quiets and the sales assistants were playing on their mobile
phone.
She explained again what she needs to second person, the
second person, Gladys, pointed to the back of the store and said
she would find a tablet that would meet all their needs.
And the sales staff suggested that in the future she do her
research before entering the store.

Date of acknowledgment 5th July 2019

Corrective action

All the BizOps staff will be trained in providing effective customer

service and general communication skills.

© Aspire Training & Consulting

Document date: April 2015
Page 1 of 2

[unit code and title]...........................................................................................................................................

[student name].......................................................... [id].................................... [date]..................

Customer complaint feedback form
Has the problem been the problem has been transferred to manager
resolved?
If not, to whom was the
problem transferred?
Date customer notified of 4th July 2019
resolution

Referred for third party yes

resolution?

How will the problem be All the BizOps staff will be trained in providing effective customer
avoided in the future? service and general communication skills.

Policy or procedure * codes f practice

amendments required Company law
Anti-discrimination legislation
Resources required Email and phone calling

Signed off by Hui Ling

Name
Position Customer Service Liaison Manager

© Aspire Training & Consulting

Document date: April 2015
Page 2 of 2

[unit code and title]...........................................................................................................................................

[student name].......................................................... [id].................................... [date]..................