Académique Documents
Professionnel Documents
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CHAPTER-1
INTRODUCTION
Introduction to management:-
One of the most important human resource activities is managing ever since people forming
groups to accomplish aims they not achieve as individual managing has been essential to
ensure the co-ordination of individual efforts as society come to rely increasing on group
effort, and as many organized groups have become large, the task of managers has been rising
in importance. The purpose of management is to promote excellence among all persons is
organizations. Especially among mangers, hence aspiring managers, hence according to Louis,
“management is what a manager does”.
Definition:-
MEANING OF HRM
DEFINITION
IMPORTANCE OF HRM
1) SOCIAL SIGNIFICANCE
2) PROFESSIONAL SIGNIFICANCE
1} SOCIAL SIGNIFICANCE :-
Proper management of personal enhance their dignity by satisfying their social needs they
are;-
*maintaining a balance between the job available and the job seekers According to the
qualification and needs.
*providing suitable and most productive employment which might bring then
psychological satisfaction
*eliminating waste (or) improper use of human resources through continuous of their
normal energy and health.
2} PROFESSIONAL SIGNIFICANCE ;-
OBJECTIVES OF HRM
1} societal objectives
2} organizational objectives
3} functional objectives
4} personal objectives
FUNCTIONS OF HRM
PLANNINING EMPLOYMENT
DIRRECTING COMPENSATION
INDUSTRIAL RELATION
COMPENSATION:-
EMPLOYEE SAFETY
Since the begging of the present century, employee safety and health problems at
work have been engaged attention of the psychologists, sociologists and the industrial
engineers. Psychologists are concerned with the theoretical considerations of accident
causation and the research into accident control, through proper selection, training and
the education of the employee; and the social and psychological factors that influence the
individual’s behavior in general. Engineers and safety officers usually render necessary
practical advice on certain aspects of safety in industry. They look upon prevention of
accidents basically as an engineering problem to be tackled through proper designing of
mechanical safety devices. In fact, accident prevention and safety are inter related and,
therefore require a multi-dimensional approach. Its importance has increased because of
large-scale industrialization in which human beings are subjected to mechanical,
chemical, electrical and radiation hazards. Besides, modern industry is characterized by
complicated mechanisms, intricate job requirements, and fast moving production lines.
One of the important consequences of all this is increased dangers of human life, through
accidents.
The life of the industrial workers is full of risk and hazards. The injuries may be
caused as a result of any unsafe activities, or act of
their part or chance occurrence or as a result of some unsafe work condition or unsafe
act of employees themselves, or defective plant or shop layout, inadequate ventilation ,
unsafe and insufficient space for movement inside the plant or shop, etc.
NATURE OF ACCIDENT
The nature of an accident may vary from industry to industry. The employee may
fall from a height while engaged on a particular assignment; or he may be caught in a
machine while working on it; or he may fall against a machine; or parts of a machine
having a horizontal protruding motion may cause strike against him; or an explosives
used carelessly may explode, and injure an employee. Such accidents may result in
disablement or death.
INDUSTRIAL SAFETY
These, of sort or another, are the biggest cause of accidents. Such causes are associated
with defective plants, equipment, tools, materials., buildings etc. these can be termed
‘technical causes’. They arise when there are improper or inadequate safety guards on
machines; when machines break doen; when improper personal protection equipment is
instated; when mechanical or construction designs are defective. And unsafe; and when
control devices, which have been installed to make the operation of machines safe and
accident free are lacking or defective; or when there is an absence of proper maintenance
and supervision of these devices.
Defective equipment.
a) The job itself: Some jobs are inherently more dangerous than others, such as
the job of crane man in comparison to that of the foreman. Similarly, work in
some departments (like personnel) is inherently safer than the work in others
(like production department.)
b) Work schedules, accidents increase late in the day. They do not usually occur
during the early hours of the work day. They are more frequent during the
night shift. This is due partly to fatigue and partly to the tact that night is the
period when one requires rest.
c) Psychological climate of the work place also affects the accident rate.
Psychological, mental and emotional imbalances are at the root of several
accidents.
2. Unsafe Acts: These acts may be the result of lack of knowledge or Skill on
the part of the employee, certain physical defects and wrong attitudes. These
acts include acts like:
Operating or working at unsafe levels of speed, either too fast or too fast
or too slow.
3. Other Causes:
These causes arise out of unsafe situational and climate conditions and variations floors,
excessive glare, hear, humidity, dust and fume – laden atmosphere; very long hours of
Certain broad conclusions can be drawn on the basis of experience and studies
undertaken by psychologists such as:
Young untrained and new workers generally sustain injuries more frequently than
older, trained and experienced employees.
Those addicted to alcoholism and drugs, and those who suffer from boredom and
fatigue or indulge in exhibitions, generally account for a higher rate of accidents.
The way the management motivates employees affects the rate and frequency of
accidents. The tensions which aggressive and negative supervisors generate
among the employees also tend to increase this rate and frequency.
Woman employees have a better safety record than their male counterparts.
Workers who work under Stressor who feel their jobs are threatened or insecure
seem to have more accidents than those who do not.
Need for safety: Every organization should formulate and implement a safety policy.
The procedure to be adapted naturally depends upon the size of a company, the number
of plants it operates, the nature of the industry in which it is engaged, the production
technology it uses, and the attitude of the top management .After has spelt Old us safety
policy, a company should established a safety programme, the primary goals should be
reduce the number of hazardous factors, which likely to cause accidents, and (o develop
safe working habits among its employees. Companies should take concrete efforts to
provide safety measures. These safety measures will reduce the accidents The safety
organization plans and implements the safety procedures.
Materials handing is the most prolific source of accidents. Hence the (low of materials
during all the stages of the manufacture of a product should be properly planned to
eliminate hazards. The flow of work between machines and department should be
facilitated by provision of proper equipment, and there should be will-designed and all
well-marked storage spaces, aisles and roadways to ensure risk free performance of work.
Safety Education and Training: Safety education for all levels of management
personnel and for employees is vital for any successful safety programme. The goal of
safety education is two-fold: to develop safety consciousness among employees and build
up a favorable attitude on their part towards safety measures and precautions; and
secondly, to ensure safe work performance on the part of each employee by developing
his skill in the use and operation of safety equipment.
Supervisor’s Role in Safety: Supervisor is key person in implementing the safety rules,
providing necessary safety equipment and checking and maintains the safety equipment
in good condition. In addition the supervisor has to monitor the employee activities with
regard to following the safety provisions meticulously. Super should also conduct safety
training from time to time to make the employee aware of the latest safety development
and provisions.
Safety
Safety, in simple terms, means freedom from the occurrence or risk of injury or
loss. Industrial safety or Employee safety refers to the protection of workers from the
danger of industrial accidents.
Accidents
An Accident, is an unplanned and uncontrolled event in which an action or
reaction of an object, a substance, a person, or a radiation results in personal injury.
Causes of Accidents
The industrial safety experts have classified the various causes of accidents into
three broad categories:
1. Unsafe Conditions
2. Unsafe Acts
3. Other Causes
Workplace Safety: Continuous Improvement
Our Golden Rules are mandatory for all employees, as well as external contractors.
These essential rules were established using records of accidents observed in our different
businesses. They must be followed to the letter. Everyone should intervene as soon as a
deviation is observed and stop work if the risk is not controlled. The twelve themes
covered by these rules are summarized below and a detailed brochure can be downloaded
by clicking on the link.
1. High-risk situations
Do not start up or shut down equipment or installations without using the
appropriate written operating procedure.
Any situation where the risk level is temporarily increased is reported. Induced risks are
identified and analyzed and compensatory measures are implemented.
2. Traffic: Machine/vehicle/cyclist/pedestrians
Do not exceed the speed limits.
Traffic rules apply inside and outside sites.
4. Protective equipment
Do not access installations and perform work without wearing general or task-
specific personal protective equipment (PPE).
Collective protection is preferred. Individual protection completes preventive measures
already taken.
5. Work permits
Do not perform work without a valid work permit.
Any work performed on site requires a permit.
6. Lifting
Do not walk under a load while lifting is taking place.
For any work involving a crane, hoist or other mechanical system, a preliminary risk
analysis is required. Equipment must be in good condition. Personnel must be qualified
and access to the area must be restricted.
Some works require the energy to be safely discharge or the equipment to be purged and
vented. In such cases a lockout system is set up to isolate the energy or product according
to a specific method.
8. Confined spaces
Do not enter a confined space until isolation has been verified and the atmosphere
checked.
Do not enter a confined space (container, tank, well, etc…) without supervision and only
after the atmosphere and isolation have been checked.
9. Excavation work
Do not perform excavation work without a valid work permit comprising a map of
all underground hazards.
Manual or mechanical excavation work, including dragging rivers and seabed’s, can only
start after a risk analysis has been performed to identify all hazards in the zone and
related precautions have been taken.
EMPLOYEE WELFARE
Employee Welfare is an important facet of industrial relations, the extra dimension,
giving satisfaction to the worker in a way which evens a good wage cannot. With the
growth of industrialization and mechanization, it has acquired added importance. The
workers in industry cannot cope with the pace of modern life with minimum sustenance
amenities. He needs an added stimulus to keep body and soul together. Employers have
also realized the importance of their role in providing these extra amenities. And yet, they
are not always able to fulfill workers demands however reasonable they might be. They
are primarily concerned with the viability of the enterprise. Employee welfare, though it
has been proved to contribute to efficiency in production, is expensive. Each employer
depending on his priorities gives varying degrees of importance to labour welfare.
It is because the government is not sure that all employers are progressive minded
and will provide basic welfare measures that it introduces statutory legislation from time
to time to bring about some measures of uniformity in the basic amenities available to
industrial workers.
After employees have been hired, trained and remunerated, they need to be
retained and maintained to serve the organisation better. Welfare facilities are designed to
take care of the well-being of the employees, they do not generally result in any monetary
benefit to the employees. Nor are these facilities provided by employers alone.
Governmental and non-governmental agencies and trade unions too, contribute towards
employee welfare.
Employee welfare is a comprehensive term including various services, benefits
and facilities offered to employees by the employer. Through such generous fringe
benefits the employer makes the life worth living for employees. The welfare amenities
are extended in addition to normal wages and other economic rewards available to
employees as per the legal provisions. Welfare measures may also be provided by the
government, trade unions and non-government agencies in addition to the employer. The
basic purpose of employee welfare is to enrich the life of the employees and keep them
happy and contended.
positive side, it deals with the provision of opportunities for the worker and his/her
family for a good life as understood in its most comprehensive sense.
Employee welfare operates to neutralize the harmful effects of large scale
industrialization and urbanization. Provision of welfare amenities enables the workers to
live a richer and more satisfactory life and contributes to their efficiency and
productivity. It helps in maintaining industrial peace.
also realized the importance of their role in providing these extra amenities. And yet, they
are not always able to fulfill workers demands however reasonable they might be. They
are primarily concerned with the viability of the enterprise. Employee welfare, though it
has been proved to contribute to efficiency in production, is expensive. Each employer
depending on his priorities gives varying degrees of importance to labour welfare.
It is because the government is not sure that all employers are progressive minded
and will provide basic welfare measures that it introduces statutory legislation from time
to time to bring about some measures of uniformity in the basic amenities available to
industrial workers.
After employees have been hired, trained and remunerated, they need to be
retained and maintained to serve the organisation better. Welfare facilities are designed to
take care of the well-being of the employees, they do not generally result in any monetary
benefit to the employees. Nor are these facilities provided by employers alone.
Governmental and non-governmental agencies and trade unions too, contribute towards
employee welfare.
Employee welfare is a comprehensive term including various services, benefits
and facilities offered to employees by the employer. Through such generous fringe
benefits the employer makes the life worth living for employees. The welfare amenities
are extended in addition to normal wages and other economic rewards available to
employees as per the legal provisions. Welfare measures may also be provided by the
government, trade unions and non-government agencies in addition to the employer. The
basic purpose of employee welfare is to enrich the life of the employees and keep them
happy and contended.
INDIANS ROAD
Almost two million kilometers, 960000 kilometers surfaced roads, and more than I
million kilometers constructed of gravel, crushed stone, or earth. Fifty-three highways,
almost 20000 kilometers in total length, rated as national highways; carry about 40% of
road traffic. Around 60% of all passenger traffic travels by road. Urban transit dominated
by motor vehicles; increasing use of two and three- wheel vehicles, automobiles,
minibuses, buses, trucks. Large cities have major urban bus systems. Bullocks, camels,
elephants and other beasts of burden seen throughout India.
The share of India transportation investments in total public investment declined during
the period from the early 1950’s to the early 1980’s, real public transportation investment
also declined during much of that period because of the need for funds in the rest of the
economy. As a consequence, by the early 1980’s the system in India was barely meeting
the needs of the nation or preparing for future Economic growth.
Many roads, for example, were breaking up because of overuse and lack of maintenance,
rail roads required new track and rolling stock. Ports needed equipment and facilities,
particularly for bulk and container cargo, and at many airports national civil airlines
needed supporting equipment, including provision for instruments landings. The
government planned to devote 19% of the eight five year plan (1992 to 1996) budget to
transportation and communication, up fro5 devoted to the sector during the 7th plan.
design and standards organization of Indian railways engages in research and simulations
aimed at further improving the quality of domestic achievements. This has included high
speed passengers train (up to 140 kms per hrs) and freight trains (up to 80 kms per hr)
and solid state signaling equipment. Because some 2/3 of the nations fright is carried by
train, there is a serious freight car shortage. To overcome this and other industry related
transportation problems, Indian railways envision having to import up to 5000 freight
cars a year.
Mass rapid transit systems are operational in Mumbai, Kolkata, Chennai and Delhi. The
first rapid transit system in India, Mumbai railway, was established in Mumbai in 1867.
The Mumbai suburban railway commutes 6.1 million passengers everyday and boats to
have the highest passenger density in the world. Rapid transit systems are under
construction in Hyderabad and Bangalore. To decongest Mumbai Growing traffic,
another metro system is construction. Presently three metro lines are operational in Delhi
and more are under construction. Rapid transit systems are proposed in NOIDA, GAO,
THANE, PUNE, AHAMADABAD and KOCHI. Next only to railways the most
preferred long distance transport option for the public are the buses. Most of the state
Road transport co operations have buses which contact major cities and towns.
There are private bus operators who run regular schedule of buses for connection
between major cities and towns. Most long distance buses are scheduled during the night.
Long distance travel in buses is quite common for distance up to 500 km. In some cases
there are connections for distance like 1000km with a travel of 24hrs. With an advent of
better buses (e.g., Volvos) and better highways, road transport has become a fast and
comfortable option for travelers.
such transportation media are that they are heavily polluting, and rely on limited energy
source. Many ideas exist which try either harness Renewable forms of energy, more
efficiently use fossil fuel, or use human power, or some hybrid of these, to move people
and things.
The list given contains some forms of transport not in general not in general use, but
considered as possibilities in the future:-
CHAPTER-2
Review of Literature
Mr. Robert [2006] According his study Employee Welfare means this are the
benefits that an employee must receive from his/ her company. Like allowances,
housing for those companies who provides transportation, medical insurance,
food and some other facilities where the employee has right to demand.
welfare facilities provided has a high impact on the productivity of the organization.
University of Nebraska Medical Center (2002).
Venugopal, Bhaskar and Usha (2011) explain that human resources play a
very important role in the development of the business. They constitute the
organization at all levels and are regarded as a dynamic factor of production. The
study was conducted with the main objective of evaluating the effectiveness of
welfare measures in industrial sector and to suggest measures to make existing
welfare measures much more effective and comprehensive so that the benefits of the
employees will be increased. In order to get best results from the employees,
management must be aware of what employees expect from their employees. It is for
the management to see that whether the workers get economic, social and individual
satisfaction and employee welfare activities.
Poongavanam (2011) explains that India’s labour force exhibits extremes ranging
from large numbers of illiterate workers unaccustomed to machinery or routine, to a
sizable pool of highly educated scientists, technicians and engineers, capable of
working anywhere in the world. He studied the labour welfare measures in Anglo
French Textiles. He concluded that welfare work in any industry aims, or should aim,
at improving the working and living conditions of workers and their families. The
concept of labour welfare varies from time to time, region to region, industry to
industry and country to country, depending upon various factors such as educational
level, social customs, degree of industrialization and the general standard of socio-
economic development.
Rama Satyanarayana and Jayaprakash Reddy (2012) carried out a research
to know the satisfaction levels of employees about labour welfare measures in KCP
Limited (Cement Division). For the purpose of the study, convenience random
sampling method was adopted. Out of 925 employees, 90 were selected covering
almost all the departments. A questionnaire was used to collect primary data. The
results of the research reveal that majority of the employees are satisfied with all the
welfare measures provided by the organization. The overall satisfaction level of
employees about welfare measures cover under study is satisfactory. However, a few
are not satisfied with welfare measures provided by the organization. Therefore it is
suggested that the existing welfare measures may be improved further. Such welfare
measures enrich the employees’ standard of living and their satisfaction levels.The
above reviews show that most of the studies on welfare measures have been carried
out in public and private enterprises. These studies have not covered the entire
measures of labour welfare measures. Selection of limited samples and lack of
studying the relationship between demographic variables
RESEARCH DESIGN
Introduction
To get a better knowledge about any subject/topic, one must have theoretical
knowledge and also practical knowledge. Theoretical knowledge can be gained through
books but practical knowledge should be gained only through projects, attending
workshops. While I was studying about the subject theoretically, I got interested in this
particular topic “Employee safety and welfare measures”. The reason for choosing this
topic is,
Generally, accidents results in the loss of number of man-hours and this loss
affects the productivity. Satisfying or fulfilling the safety and security needs of the
workers, would give them a better opportunity and more time to concentrate on job
performance. So Safety and Welfare are the two areas that play a vital role in achieving
productivity and job satisfaction in any organization. Hence I choose this project.
Development of industry depends largely on the strength of the staff. The importance of
employee welfare measures, as early as 1931, accepted, when an employee of the Royal
Commission. When "a good place, he / she is unable where by his own fixed / herself.
Employee benefits programs may be seen as a wise investment it should and usually does
not lead to greater efficiency in the form of profit in return. " Employee benefits, known
as the employees to improve the work, and then perch employers, trade unions,
government and non-governmental bodies to consider workers' health care.
Hence a detailed study is done at KSRTC to know the safety measures that have to be
considered by an individual worker to do his job in the organization.
To understanding the extent which the welfare activities provided by the KSRTC towards
about the various welfare measures provided to employees. To study how the welfare
facilities provided and how it help in increasing the productivity and job satisfaction to
learn how welfare services provided to employees and it may helps organization to build
up a stable work force by reducing absenteeism and labour turnover.
To study about the safety and welfare measures provided to employees working
in the company.
To analyze the accidents occurring in the factory
To study the employees opinion regarding all safety equipment’s provided by the
management.
Employee’s opinion regarding all welfare facilities provided by the company.
To suggest the remedial measures to the company regarding safety and welfare
measures.
The Scope of the study is very useful and this study has covered employee safety and
welfare measures existing in the company.
This project study covers the theoretical & practical factors of Employee Welfare
with Special Reference to Safety Programmes & practices of KSRTC,
Chickballapur. The study helps employees to express their problems clearly
management can have idea about the employee’s opinion and it helps
management to analyze the employee safety requirements
The study is conducted at KSRTC. It is conducted to find out the Employee
Safety and impact of wages and salary an organization and their work.
The study covers the employee’s safety measures at KSRTC.
The study is conducted to know the various welfare schemes provided by the
STUDY DESIGN:
“A study design is the arrangement of the condition for the collection for the
collection and analysis of data in a manner which helps the purpose of study”.
The study was made on the safety and welfare measures. Such documents being
considered confidential the questionnaire method of interviewing the HR manager was
adopted and a separate questionnaire was prepared for the employees to know their
opinion. Each question has 2-6 options giving sufficient options to the respondents on the
bases of the answers these questions the findings are analyzed.
RESEARCH METHODOLOGY:
Method of research – A questionnaire was structured to gather the primary information
and description research was used.
Secondary data for my study has been drawn from the relationship of various
sources like, company website, journals, magazines, company brochures etc.
The first hand information was collected by interviewing the HR manager regarding
the measures followed by the company in safety and welfare measures.
SAMPLE SIZE
The sample size of the study is 100 employees, which includes workers, supervisors
and executives.
PLAN OF ANALYSIS:
The questionnaires were tabulated using tally method. The tabulated data was
analyzed and inferences were drawn. The tabulated data has been depicted in the form of
a graph.
CHAPTER SCHEME:
This chapter gives the introduction to the topic selected, it is related to the study on
Transport Industry Profile and theoretical information about HR & Safety and welfare.
It shows the design of the study, title of the project, review of literature, statement of the
problem, objectives and scope of the study, data collection methods and limitations of the
study and chapter scheme.
This chapter is based on the data collected and analyzed through financial
statements with tables and graphical representations.
Bibliography
Annexures
CHAPTER: 3
COMPANY PROFILE
In the long, the earth has been ample smaller. The transportation trade, transport freights
via trains, boats, hydroplanes, and Lorries, is victimization state-the-art
telecommunication-from global-system mobile communications (GSM) satellites to radio
tags- to trace freight and guarantee fast and secure delivery of wares. But in addition to
advanced enhancements, a simple mental box has been polar in unifying the earth of
freight shipping.
Transport and arrangement organizations extending from Taiwan shipping monster
evergreen marine to Europe's arrangement, Airfreight, and transportation group emerge
have at least 1 think about normal; the ever blessing instrumentation. The transportation
business has more than eight million institutionalized. Instrumentation overall
exploitation basic dealing with methodology and instrumentation in current expansion
allow multi-purpose clumps of cargo, as aftereffects of consistent unit are normally
staked on railcars, towed by trucks, or set in ships holds. The 1966 concurrence on the
association for institutionalization (ISO) is only one in each of the numerous ISO-
masterminded universal assertions that have prompted additional sparing cargo transport.
The sea shipping business decisions such crucial weights as which work U.S. based
shipper. Developing at in regards to 4 wheel drives a year, the business has looked for
after to strengthen efficiencies finished up containerization, also as through programmed
taking care of, satellite trailing, and totally extraordinary propelled measures. It's all
things considered hoped to low-tech arrangements. Some hour of the world's middle class
naval force is enrolled beneath open registries, among that ship-proprietors unit subjects
to bring down wages, less duties, and less-prohibitive tenets, giving arrangement offices
unit an obtrusive business area, as fabricates look for to supply arrangement instead of
keep up transportation inventories.
COMPANY PROFILE
The Karnataka state road transport corporation (KSRTC) may be a state preserved road
company among the state of Asian nation. KSRTC has the foremost vital fleet of Volvo
buses among state owned transport corporations.
COMPANY LOGO:
HISTORY OF KSRTC
KSRTC was built up in 1961 under the prerequisites of street transport company
Act1950. it's worn out hand by the govt of region. In august 1997 another new street
transport enterprise called North western region Road Transport Corporation (NWKRTC)
was framed to oblige the transportation wants of north western parts of territory.
Afterward, the North Japanese Province Road Transport Corporation (NEKRTC) was
mutually shaped with its organization work in Gulbarga.
To oblige the vehicle needs of the voyaging open of the then province of Mysore, Mysore
Government Road Transport Department (MGRTD) was introduced with 120 transports
on twelfth September 1948.
The State Transport, which was being controlled as a Department of the Govt. of Mysore
was hence changed over into a free Corporation under Section 3 of the Road Transport
Corporation Act, 1950 on first of August 1961. The advantages and liabilities of MGRTD
aside from those of BTS unit as on 01-08-1961 were passed on to the new Corporation,
which was named as MSRTC. The benefits and liabilities of the lingering MGRTD i.e. of
BTS Unit were in this way passed on to the Corporation on first of October 1961. Along
these lines, Corporation was eventually settled for the whole State of Mysore
Restructured STU Operations
INCEPTION:
Karnataka state road transport corporation (KSRTC) is the biggest publicity
transport corporation in India. It is the renowned public sector transport undertaking kept
by the state of Karnataka, and governed by a board of directors, appointed by the state.
KSRTC is given the most moderate and tried and true transport benefit from decades to
the general population in and around Bangalore city. With its successful plans and
productive collaboration, it can meet the developing needs of the expanding number of
workers and growing state limit limits. Transportation is the vital factor in the headway
of progress and is the backbone of business.
It was at one time a period a misfortune making open segment association. Today it is the
main open division transport company making benefit. It is flourishing by perceiving and
embracing itself to the adjustments in advancements, needs, tastes, and inclinations and
serving to the best.
The prime goal of KSRTC is to give reasonable, effective and eco and worker well
disposed transport framework to the nationals of Bangalore. It has started numerous
formative developers for the welfare of workers and the general public.
KSRTC SERVICES
KSRTC works 6463 projects amid a day covering a productive separation of
hundred thousand kilometres with an entire armada of 7599 transports.
KSRTC transports on a customary of 24.57 need travellers for each day.
KSRTC covers 92% towns in Karnataka.
KSRTC is that the state transport enterprise to exhibit B & RLE low body
town transports in Republic of India.
It also works to the adjacent conditions of geographic district, Andhra Pradesh,
Tamilnadu, Kerala, Goa and Pondicherry.
VISION OF KSRTC
To fulfil customer’s expectation in providing in providing environment friendly
and value based servicer.
To have constant development through use of advanced technology and strain on
creative thinking.
To move the spirit of duty and candour of correspondence among our staff
towards setting issues.
To meet the security, condition and contamination control norms the state
government to have finish nationalization of traveller’s vehicle in the state. With
the execution of these plans, the armada quality was 4494 out of 1978-79. A
critical improvement was the nationalization of the private contract auto.
MISSION OF KSRTC
QUALITY POLICY
KSRTC shall adopt ISO 9001:2000 quality management system and strive continually to
improve the system with continual training. KSRTC is committed to continually improve
service to achieve consistent quality satisfaction, in order to become a global leader.
BMRDA,
1
Govt.of Karnataka, INVITEE
No.1, Ali Asker Road,
Bangalore-560001.
FLY BUS
Fully air conditioned continuous luxury, Volvo multi shaft facility among metropolis
world field and Mysore with room, chemical bogs, and live show of flight timings, GPS,
wireless local area network services and in-bus live diversion.
AIRAVAT
Fully air conditioned luxury Volvo multi shaft bus services with chemical loos,
Wi-Fi, stowage and individual TV screens.
AIRAVAT DIAMOND
Fully air conditioned luxury provision worked apply Shania multi-axle buses with hi-
definition vision cameras for recording at intervals the bus and fleet organization
structure for performance observing intervals the bus..
RAJAHAMSA
Non air conditioned deluxe public-service corporation with lounger seats in 2/2
configuration designed on Tata and Ashok Leyland chassis.
CORONA AMBAARI
Completely air suspension non AC reclaimable seat transport, beside raajahamsa that
unremarkably employ over North Japanese Mysore areas
CORONA
Fully air conditioned and air suspension bus with 2+2 reclaimable seats. can suppose it to
be Associate in Nursing alternate alternative for Airavata.
SHEETHAL
Fully air conditioned and air interruption bus with 3+2 non-reclaimable seats designed on
Ashok Leyland chassis. primarily operates between Mysore and Bengaluru, however
presently replaced with Volvo Airavata.
VAIBHAVA
Non air conditioned deluxe company with lounger seats in 2+2 arrangement engineered
on Tata and Ashok Leyland chassis.
GRAAMAANTRA SARIGE
Buses that links rural community with traditional fare (slightly costs lesser than suvarna
sarige).
NAGARA SARIGE
These units of mensuration intra city/town buses plying in Tier-2 cities and cities across
Mysore engineered on Ashok Leyland, Tata and Etcher chassis. On air conditioned
sleeper utility designed on Tata chassis.
BIFURCATION OF KSRTC
To rise operational productivity, to offer uniformity transport administration to the
venturing out open and to have a not too bad administration on the activities of the
partnership, the govt. of Mysore has arrange NO.HTD 127 TRA ninety-six dated 22-02-
1997.
Along these lines, KSRTC was a solid states Road Transport attempt till 1996-97. During
the time 1997-98, the govt isolated KSRTC and wanted out 2 new companies, viz, the
city Metropolitan Transport Corporation (BMTC), with its organization topographical
point at city and also the North West State Road Transport Corporation; with its
organization land point Hubli. The city metropolitan Transport Corporation that appeared
with affect from 01-11-1997 takes into account the north western areas of state.
NWKRTC turned out to be monetarily independent i.e. 01-04-1998 underneath RTC Act
1982.One all the more new Corporation was assembled built up with result from 15-08-
2000 along the edge of his home office at Gulbarga to take into account the north
Japanese regions of territory, that turned out to be financially independent 1-10-2000.
Rebuilt STU Operation
COMPETITORS OF KSRTC
1. These are the buses playing from neighbouring state like Kerala, Andhra Pradesh,
Tamilnadu, and Telangana.
2. KERALA ROAD TRANSPORT CORPORATION.
3. INDIAN RAIL WAYS.
4. ANDHRA PRADESH STATE ROAD TRANSPORT CORPORATION.
5. TAMILNADU STATE ROAD TRANSPORT CORPORATION.
6. TELNANGANA STATE ROAD TRANSPORT CORPORATION.
7. GUJARAT STATE ROAD TRANSPORT CORPORATION.
8. There are many private competitors who give very good and better service and
facilities namely.
9. NATIONAL TRAVELS
10. BLUE LINES
11. SHARMA TRAVELS
12. VRL TRAVELS
13. SRS TRAVELS
AWARDS
1. Golden peacock environment management award-2003.
2. Rajiv Gandhi national quality award-2009 best large scale trade among the
country.
3. Best Employer Award -2010 Award for modernism in Recruitment.
4. IIMM company excellence-2010 in global climate change mitigation &
Adaption.
5. SKOCH the planet is open Award- 2010.
6. E-India Award - 2010.
7. Union transport minister’s trophy for the nethermost accident record-1998-
2001.
8. Parisara award by govt. of Karnataka-2001
9. Asia’s Best Employer award-2011.
10. Volvo sustainable mobility award-2011.
11. UITP-First Px2 political commitment award-2011.
The SWOT examination might be a key thinking of hardware that stands for: qualities,
shortcoming, openings, and dangers. The SWOT examination is critical to
comprehension the different very surprising danger and prizes of any speculation.
Examiner, speculators, understudies and talented for organizations qualities,
shortcomings, openings, and dangers.
STRENGTHS:
Customer centric:
Ability to blend the operations and performance of KSRTC to meet the need and
demand of commuters are the source of earnings.
In order to provide comfortable travelling, it has introduced never models of
various buses with more luxuries seating, air conditioned like Volvo.
Special& passes-daily, weekly, monthly introduced for various sections of society
according to their needs and also concessional passes to blind passengers, etc.
Monopoly over market of public transportation:
Sound government support:
Distributed networks:
Charted contract services:
WEAKNESS:
OPPORTUNITY:
THREATS:
CHAPTER-4
TABLE 4.1
NO OF
AGE PERCENTAGE
respondents
25-35 14 14%
35-45 43 43%
45-55 9 9%
55& Above 6 6%
ANALYSIS:
The above table clearly shows that majority of the work force is between age group of
35-45.9% of the workers age below 45-55.14% age between the age group of 25-35& 6%
is the age group of 55& above.
GRAPH 4.1
43%
45% 43
40%
35%
30%
25%
20% 14 14%
15% 9 9% 6
10% 6%
5%
0%
25-35 35-45 45-55 55& Above
INFERENCE:
From the above analysis we can infer that majority of the workers age is 35-45yrs. This is
the age group where we can find lot skilled & experienced group of employees about this
work to go smoothly without any problems in the organization
TABLE 4.2
NO OF
EXPERIENCE PERCENTAGE
respondents
10-May 17 17%
15-Oct 29 29%
15-20 14 14%
ANALYSIS:
From the above table it can be analyzed that 40% of the employees have experience of
about 20yrs while 29% of them have 10-15yrs of experience. 14% of the employees have
15-20yrs of experience & 17% of them have 5-10yrs of experience.
GRAPH 4.2
40%
40%
35%
29%
30%
25%
17%
20%
14%
15%
10%
5%
0%
10-May 15-Oct 15-20 20 & ABOVE
INFERENCE:
The above analyzed information informs that majority of the employees have about 20yrs
of experience. This realizes that these are experienced employees and the organization
that has play main role for the employees and the organization that play main role for the
employee’s image.
TABLE 4.3
No 0 0%
ANALYSIS:
The above table infers that all the 100%employees have given their opinion that there is a
need for safety measures in the organization.
GRAPH 4.3
120%
100%
100%
80%
60%
40%
20%
0%
0%
Yes No
INFERENCE:
From the above analysis it is clear that all the employees agree that there is a necessity of
safety measures. this specifies that the employees have agreed for the need of safety
measures & it should be made compulsorily to use each and every in organization
without fail.
TABLE 4.4
No 0 0%
ANALYSIS:
The above table depicts all the 100% employees have given their opinion that the
organization is providing with all safety measures.
GRAPH 4.4
100%
100%
90%
80%
70%
60%
50%
40%
30%
20%
0%
10%
0%
Yes No
INFERENCE:
From the above analysis it is clear that all the employees agree that the organization is
providing all the safety measures. This shows that the organization must provide safety
measures continuously to ensure safety.
Table 4.5
Yes 97 97%
No 3 3%
ANALYSIS:
From the above table it can be seen that 97% of employees feel that there is a need for
safety committee where as 3% of employees feels that there is no need for safety
committee.
GRAPH 4.5
120%
100% 97%
80%
60%
40%
20%
3%
0%
Yes No
INFERENCE:
The above analysis results that maximum employees says that there is a need for safety
committee this depicts that majority of workers have realized and insisted that there is a
need for safety committee which may be useful for them by providing quality safety
commands.
TABLE 4.6
Whether the organization is providing with ventilation and illumination in working area.
Ventilation and
No of respondents Percentage
illumination
Yes 97 97%
No 3 3%
ANALYSIS:
The above table reviles that 97% of employees agree that the organization is providing
ventilation and illumination in working area. 3% of employees refuse to agree that the
organization is not providing. Ventilation and illumination in working area
GRAPH 4.6
Whether the organization provided with ventilation & illumination in working area.
120%
100% 97%
80%
60%
40%
20%
3%
0%
Yes No
INFERENCE:
From the above analysis it is clear that majority of employees agree that the organization
is providing ventilation and illumination in working area. This shows that the
organization has realized that the sufficient and efficient ventilation and illumination is a
must to protect the health of the workers.
TABLE 4.7
Extent of
No of respondents Percentage
maintenance
Great extent 6 6%
Not at all 0 0%
ANALYSIS:
The above shows that 57% of employees feel that the working environment is maintained
to a good extent. While 37% of them feel that the working environment is maintained to
fair extent & 6% of employees feel that the working environment is maintained to a great
extent.
GRAPH 4.7
60% 57%
50%
40% 37%
30%
20%
10%
6%
0%
0%
Great extent Good extent Fair extent Not at all
INFERENCE:
From the above analysis we can reveal that majority of employees feel good about the
working environment. This depicts that the KSRTC working environment is in good
condition for reaching targets.
Table 4.8
Providing waste
No of respondents Percentage
containers
No 0 0%
ANALYSIS:
From the above table it is clear that all the employees have agreed that the organization is
taking much care for disposal of waste which could harm the employee’s health to great
extent. All the employees have agreed that the organization is taking much care for
disposal of waste which could harm the employee’s health to great extent.
GRAPH 4.8
120%
100%
100%
80%
60%
40%
20%
0%
0%
Yes No
INFERENCE:
The above analysis can be inferred that all the employees have agreed that the
organization is taking much care for disposal of waste which could harm the employee’s
health to great extent. All employees have agreed that the organization is providing waste
containers to dispose waste 100% employees have agreed the same.
Table 4.9
Opinion about No of
Percentage
working condition Respondents
Good 43 43%
Average 6 6%
ANALYSES:
The above table shows that 51% of employees feel that the working condition is very
good. 43% of them feel that the working condition is good & 6% of employees feel that
the working condition is average.
GRAPH 4.10
60%
51%
50%
43%
40%
30%
20%
10%
6%
0%
Very Good Good Average
INFERENCE:
From the above analyzed information we can say that the majority of employees are
satisfied with the working condition this results that the KSRTC is providing very good
working condition for its employees mainly for accomplished goals.
TABLE 4.11
15) Table showing employee satisfaction towards medical facility provided by the
KSRTC
The above table explains employee satisfaction about medical facility provided by the
KSRTC. 74% respondents are satisfied. 2% respondents highly satisfied and 24% of
respondents are not satisfied with medical facility provide by the KSRTC.
TABLE 4.11
The graph showing employee satisfaction towards medical facility provided by the
KSRTC
80
74 74
70
60
50
40 No of respondents
Percentage
30
24 24
20
10
2 2
0
Highly satisfied Satisfied Not satisfied
INFERENCE:
The above graph shows 74 respondents are satisfied, 2 respondents are highly
satisfied and 24 respondents are not satisfied with medical benefit provided by the
KSRTC.
TABLE 4.12
Health checkup
No of respondents Percentage
for Employees
Yes 97 97%
No 3 3%
ANALYSIS:
The above table depicts that 97% of employees agreed that the health checkup is regular.
While 3% are refusing to agree that the health checkup is regular for employees.
GRAPH 4.12
120%
100% 97%
80%
60%
40%
20%
3%
0%
Yes No
INFERENCE:
From the above analysis it can be seen that majority of the employees have agreed that
the organization is providing regular health checkup. This reveals that the KSRTC is
much interested in taking care of their employee’s health.
TABLE 4.13
Yes 97 97%
No 3 3%
ANALYSIS:
From the above table it can be seen that all employees agree that the machines are
checked before starting up the work.
GRAPH 4.13
120%
100% 97%
80%
60%
40%
20%
3%
0%
Yes No
INFERENCE:
The above analysis infers that the employees agree that the machines are checked before
starting up the work. The shows that all employees have agreed that machine must be
checked before starting up the work. This could avoid machine accidents.
TABLE 4.14
EXCELLENT 3 3%
GOOD 43 43%
SATISFACTORY 54 54%
UNSATISFACTORY 0 0%
ANALYSIS :
The above table shows that 54% of employees feel that working in shifts is satisfactory,
43% of them feel that working in shifts is good and 3% of employees feel that working in
shifts is excellent.
GRAPH 4.14
60 54
50 43
40
30
20
10 3
0
0
EXCELLENT GOOD SATISFACTORY UNSATISFACTORY
INFERENCE:
From the above graph it can be seen that the maximum number of employees are feeling
satisfactory while working in shifts, this could be mainly where the shifts can make the
workers relief from stress, boredom, monotony stain etc.
TABLE 4.15
MAXIMUM 74 74%
MINIMUM 26 26%
ANALYSIS:
The above tables we can find that 74% employees feel that the uniform is maximum
protected for them. While 26% of employees feel that the protection of the uniform is
maximum which is provided by the organization.
GRAPH 4.15
80
74
70
60
50
40
30 26
20
10
0
MAXIMUM MINIMUM
INFERENCE:
From the above graph it is clear that majority of employees has the uniform which
protects to the maximum extent. This interpret that the KSRTC interested on employees
who are working near the machines for their maximum protection by wearing the
provided uniform at their work place.
TABLE 4.16
ANALYSIS:
From the above table we can reveal that 94% of employees feel that the provisions of
APPROPRIATE 94 94%
INAPPROPRIATE 6 6%
machine guards are appropriate whereas 6% of employees feel that the provisions of
machine guards are not appropriate.
GRAPH 4.16
100
94
90
80
70
60
50
40
30
20
10 6
0
APPROPRIATE INAPPROPRIATE
INFERENCE:
The above analysis infers that the majority of employees feel that machine guards are
appropriately provided. This indicates that the organization is taking much care about the
employees on a safer side.
Welfare
TABLE 4.17
ANALYSIS:
TABLE 4.17
80
18
INFERENCE:
TABLE 4.18
ANALYSIS:
The above table shows 62% respondents feel good about welfare
facilities,4% of respondents feel very good and 20% of respondents said fair,14% of
respondents feel poor about welfare activities of the KSRTC.
TABLE 4.18
70
62 62
60
50
40
No of respondents
30 Percentage
20 20
20
14 14
10
4 4
0
Very good Good Fair Poor
INFERENCE:
TABLE 4.19
ANALYSIS:
The above table indicates HRA facility, 44% of respondents satisfied and
56% of respondents not satisfied with the HRA facility provided by the KSRTC.
TABLE 4.19
60
56 56
50
44 44
40
30 No of responded
Percentage
20
10
0 0
0
Highly satisfied Satisfied Not satisfied
INFERENCE:
TABLE 4.20
ANALYSIS:
The above table shows 10% respondents are satisfied and 90% respondents
are not satisfied with educational facility provided by the organization to the employee’s
children’s
TABLE 4.20
100
90 90
90
80
70
60
50 No of respondents
percentage
40
30
20
10 10
10
0
Yes NO
INFERENCE:
TABLE 4.21
1 Yes 16 16%
2 No 84 84%
TOTAL 100 100%
ANALYSIS:
From the above table portrays the recreational facility, 16% respondents are
satisfied and 84% of respondents are not satisfied with recreational facility provided by
the KSRTC.
TABLE 4.21
90
84 84
80
70
60
50
No of respondents
40 percentage
30
20 16 16
10
0
Yes No
INFERENCE:
TABLE 4.22
ANALYSIS:
TABLE 4.22
100
90 90
90
80
70
60
50 No of respondents
percentage
40
30
20
10 10
10
0
Yes NO
INFERENCE:
TABLE 4.23
ANALYSIS:
From the above table we can observe that, 94 % of the respondents are
satisfied regarding transportation facility provided by the KSRTC, and remaining 6%
respondents are not satisfied.
TABLE 4.23
100
94 94
90
80
70
60
50 No of respondents
Percentage
40
30
20
10 6 6
0
Yes No
INFERENCE:
The above graph shows that, 94 respondents are satisfied with the
KSRTC transportation and 6 respondents responded as not satisfied.
TABLE 4.24
ANALYSIS:
The above table clearly explain that 36% respondents feel sufficient about
incentives provided by the KSRTC, for 44% respondents incentives is not sufficient and
20% of the respondents wants increase the incentives.
TABLE 4.24
The graph showing employee opinion towards incentives structure of the KSRTC
50
45 44 44
40
36 36
35
30
25 No of respondents
20 20 Percentage
20
15
10
0
Sufficient Not sufficient To be increased
INFERENCE:
TABLE 4.25
ANALYSIS:
TABLE 4.25
14) The graph showing hand wash facility provided by the KSRTC
90
84 84
80
70
60
50
No of respondents
40 Percentage
30
20 16 16
10
0
Yes No
INFERENCE:
CHAPTER-5
SUMMARY OF FINDINGS & CONCLUSION
SUMMARY OF FINDINGS:
On analyzing & evaluating the data collected through a structured questionnaire given
to the direct employees of KSRTC, the following findings were revealed.
Majority of the employees are of 35-45 years of Age. This is the age groups were
we can find a lot of skilled & experience group of employees about their work to
go smoothly without any problems in the organization.
Maximum number of employees is satisfied with the working condition. This
results that the KSRTC is providing very good working condition for its
employees mainly for accomplished goods.
Majority of the employees have agreed that the organization is providing regular
health check-up. This reveals that the KSRTC is very much interested in taking
care of their employees’ health.
Majority of employees has agreed that the work is recycle & using in
organization. This shows that the organization is using the inventory in the best
way.
All the employees have agreed that the organization is taking special measures to
control the pollution in the environment. This depicts that the organization is
following the rules to protect the environment where the work.
Majority of employees feel industrial accidents are occurred due to unsafe act.
This has made the employees to realize that the majority of accidents are occurred
due to unsafe act & not by other.
Maximum number of employees has agreed that the PPE should be used in the
organization. This reveals that the workers must & should use PPE mainly for
prevention of accidents in the organization.
All the employees have agreed that KSRTC are properly tested. This depicts that
the KSRTC is dispatching the KSRTC. After inspection because of detective
pieces which damages the KSRTC’s image.
Majority of employees feel that the machine guards are appropriately provided.
This indicates that the organization is taking much care about the employees to be
on a safer side.
All the employees agree that the objects are kept separately without affecting
employees; this indicates that the organization realized that the hazardous objects
must be kept separately.
Maximum number of employees is happy with the safety measures of the
organization. This reveals that the workers & the organization together are doing
their best mainly to avoid industrial accidents. This is a positive sign to the
KSRTC.
80% of the respondents are satisfied with bonus provided by the KSRTC
56% of the respondents are not satisfied with HRA facility provided by the KSRTC
90% respondents are not satisfied with the educational facility provided e by the KSRTC
to the employee children’s
90% of the respondents are satisfied with provident fund scheme of the KSRTC
94% of the respondents use transportation facility provided by the KSRTC
64% of the respondents feel good about welfare facility provided by the KSRTC
CONCLUSION
Human resource plays on important role in all the organisations, without this source the
organisation is not able to complete any work in an effective way, organisation consists
of heterogeneous people, their values and attitude are different from one employee to
another, some employees will give preference for economic welfare facilities, some will
give importance for recreational facilities and some will prefer only facilitative welfare
activities. The KSRTC should study the attitude of the workers based on their needs the
KSRTC should try to satisfy the workers needs as far as possible.
In accomplish the goals of the organization, the management of the manager is not
working alone, he should work along with other members like a team & he is 100%
responsible for its effectiveness, such management of staff or employees, first of all
involves providing satisfactory welfare condition to work effectively.
Productivity of an organization depends upon the people who work in the unit “ How
to make people work more or work better” is an issue that requires an understanding of
what motivates people to work similarly it may be possible to get people to work more.
The KSRTC has good first aid facility & they are providing many safety accessories
to their employees like Helmets, protective glasses, masks, jackets hand gloves and safety
shoes etc. to avoid accidents.
Depending upon the work environment they are providing these safety materials
SUGGESTIONS
The following recommendations & suggestions are made based on the evaluated data:
The employees should not neglect the safety equipment’s which are provided to
them.
The floors must be clean & free from oil wastages so as to maintain work
efficiency.
Use at safety equipment’s must be compulsory to all employees.
The management should select more effective & efficient supervisions in the
organization.
Involving people from all the levels of management to make a major decision
should be initiated.
The safety slogans should be displayed in every departments.
There is need for regular programmed to impact training to works personality
development.
The safety showing pictures that is how to escape from accidents, self-secure, etc.,
should be displayed in all the departments.
The KSRTC as to develop the welfare activities in the organization ,it helps to improve
the employee interest towards work
The organization should conduct training programmes to the employees as per the
requirements in order to get specialized in particular field of work it results in excellence
in work
The KSRTC as to conduct recreational programmes it helps to employees work in
effective way and make them committed and loyal to the job
The KSRTC as provide the sickness benefits and injury benefits along with the medical
facility
Questionnaire
1) Name - …………………………………………………..
2) Age - …………………………………………………..
3) Destination - …………………………………………………..
Employee Safety
a) Yes[ ] b) No[ ]
a) Yes [ ] b) No [ ]
a) Yes [ ] b) No[ ]
10) Have they provided with efficient & sufficient ventilation & illumination in
working area?
A) Yes [ ] b) No[ ]
a) Yes [ ] b)No[ ]
c) Average [ ]
13) Does the organization Provide Regular Health check up for employee?
a) Yes[ ] b) No[ ]
14) Does the organization check machine before starting with work?
a) Yes [ ] b) No [ ]
15) Does the organization kept the objects separately without affecting the employee?
a) Yes [ ] b) No [ ]
c) 10-15[ ] d) 15-20[ ]
19) Is the organization taking any specific measure to control various pollutions in the
environment?
A) yes[ ] b)No[ ]
Welfare Measures
a) Highly satisfied
b) Satisfied
c) Not satisfied
b) Satisfied
c) Not satisfied
3. Does your organisation provide education facility for your children?
a) Yes { } b) No { }
a) Yes{ } b) No { }
13. What is your opinion about the incentives structure of the KSRTC?
a) Yes { } b) No { }
15. Are you satisfied with medical facilities provided by the KSRTC?
a) Highly satisfied
b) Satisfied
c) Not satisfied
16. What is your opinion about welfare facilities provided by the KSRTC?
c) Fair { } c) Poor { }
BIBLIOGRAPHY