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7.

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REFERENCE:-
1)
http://www.qfdi.org/who_is_qfdi/newsletter_archive/voc_analysis.htm
27/11/10
2)
http://www.npd-solutions.com/voc.html
1/12/10

(3)
http://www.omniture.com/en/products/conversion/survey
3/12/10
4)
http://www.businessdictionary.com/definition/voice-of-the-customer.html
6/12/10

5)
http://www.cisco.com/en/US/products/sw/custcosw/ps1006/index.html
8/12/10

6)
http://experiencematters.wordpress.com/2010/09/15/the-evolution-of-the-customer-
programs/ acess on date : 9/12/10, whw time :

7)
Arnold and K.
The Java Programming Language, Third Edition
10/12/10

8)
Ladd And E.
HTML 4,XML AND JAVA
10/12/10

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