HOTEL:

Department: Training

No. Job Specfic Skills Skill Statement Indicators

1 ANNUAL TRAINING PLAN I AM ABLE TO PREPARE AND FOLLOW UP ANNUAL TRAINING PLAN 5
2 IN-HOUSE TRAINING I AM ABLE TO PREPARE AND FOLLOW UP IN -HOUSE TRAININGS 4
3 EXTERNAL TRAINING I AM ABLE TO PREPARE AND FOLLOW UP EXTERNAL TRAININGS 4
4 STUDENT TRAINING I PREPARE AND FOLLOW UP STUDENT TRAINING ACCORDING TO THE HOTEL STANDARDS 3
5 ACCOR TRAINING I AM ABLE TO ARRANGE OR CONDUCT ACCOR TRAININGS ACCORDING TO ACCOR STANDARDS 3
6 EQUIPMENT I KNOW HOW TO USE MY DEPARTMENT'S EQUIPMENT AND OPERATE THE MATERIAL THAT IS MADE AVAILABLE TO ME WITH CARE 3
7 EMPLOYEE ACTIVITIES I KNOW HOW ORGANIZE INTRODUCTION FOR EMPLOYEE 3
8 PREPARING REPORT I PREPARE TRAINING REPORTS ACCORDING TO THE STANDARD 3
9 GENERAL TRAINING DUTIES I COMPLETE ALL DUTIES ACCORDING TO HOTEL STANDARDS 3
9 Total 31

No. Amplitude All Amplitude Statement Indicators

1 BRAND IMAGE I AM WELL PRESENTED IN A WAY THAT IS SUITABLE FOR MY ACTIVITY 4

2 BRAND IMAGE I KNOW HOW TO PRESENT THE BRAND IMAGE IN MY UNIT BY HAVING A FRIENDLY AND HELPFUL ATTITUDE 6
3 CUSTOMER WELCOME I AM CAPABLE OF CONTRIBUTING TO THE QUALITY OF THE CUSTOMER WELCOME AREA, WORK AND REST AREAS AND TAKE CORRECTIVE STEPS IF NECESSARY 4
4 TELEPHONE I KNOW HOW TO ANSWER THE TELEPHONE 9
5 SYNERGY I AM CAPABLE OF GIVING BASIC INFORMATION ABOUT THE ACCOR GROUP 3
6 TRANSMISSION OF INFORMATION I AM CAPABLE OF SHARING INFORMATION USEFUL TO THE SMOOTH RUNNING OF THE DEPARTMENT 4
7 TRANSMISSION OF INFORMATION I AM CAPABLE OF PASSING ON INFORMATION USEFUL TO OTHER DEPARTMENTS 4
8 CO-OPERATION I AM CAPABLE OF ADAPTING MY WORKING PACE TO MY UNIT'S ACTIVITY LEVEL 4
9 CO-OPERATION I KNOW HOW TO SHOW AN UNFAILINGLY CO-OPERATIVE SPIRIT 5
10 CO-OPERATION I AM CAPABLE OF SUGGESTING IMPROVEMENTS IN THE WAY THE DEPARTMENT OPERATES 3
11 CO-OPERATION I KNOW HOW TO APPLY THE PROCEDURES RELATED TO MY ACTIVITY 4
12 INVOLVEMENT I AM ABLE TO GET INVOLVED IN THE IMPLEMENTATION OF THE UNIT'S COMMERCIAL AND STRATEGIC PROJECTS 3
13 INVOLVEMENT I AM ABLE TO RESPECT MY UNIT'S ENVIRONMENTAL COMMITMENTS 2
14 EQUIPMENT I KNOW HOW TO USE MY DEPARTMENT'S EQUIPMENT AND OPERATE THE MATERIAL THAT IS MADE AVAILABLE TO ME WITH CARE 4
15 EQUIPMENT I KNOW HOW TO USE THE EMERGENCY, SAFETY AND PREVENTION APPLIANCES 4
16 MANAGEMENT I AM CAPABLE OF USING THE MAIN FIGURES IN MY DEPARTMENT 2
17 MANAGEMENT I AM CAPABLE OF EXPLAINING THE OBJECTIVES 3
18 MANAGEMENT I AM CAPABLE OF CONTRIBUTING TO GOOD MANAGEMENT IN MY DEPARTMENT (UNIT) 2
18 Total 70
 Training
Specific Job Skills: Performance for Employees Level
Hotel :
Department : Training
Total
I AM ABLE TO PREPARE AND FOLLOW UP OF ANNUAL TRAINING PLAN Name Name Name Name Name Name Name Name Name Name Name
+ -
I know outline of Annual Training Plan for the Hotel 0 0

1 I know how to plan Accor Corporate Training 0 0

I know how to prepare Departmental Training Plan with Departmental Trainers 0 0
I know how to budget the training for the year 0 0
I am able to follow up annual training based on the plan 0 0
Total + 0 0 0 0 0 0 0 0 0 0 0 0
- 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0

Total
I PREPARE AND FOLLOW UP IN-HOUSE TRAININGS
+ -
I am able to organize Newcomer Orientation 0 0
2
I am able to organize Service Training 0 0
I am able to organize Compulsory training 0 0
I know how to follow up Departmental Trainings with Departmental Trainers 0 0
Total + 0 0 0 0 0 0 0 0 0 0 0 0
- 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0
 Total
I PREPARE AND FOLLOW UP EXTERNAL TRAININGS
+ -
I know Hotel Procedure & Policy of External Training 0 0
3
I know how to prepare External Trainings 0 0
I know how to organize Cross Training 0 0
I know how to follow up External Training 0 0
Total + 0 0 0 0 0 0 0 0 0 0 0 0
- 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0

Total
I PREPARE AND FLLOW UP STUDENT TRAINING ACCORDING TO THE HOTEL STANDARD
+ -
4 I know how to prepare Local Student Training (Winter, Summer) 0 0
I know the contact position of hotel schools in Local and in aborad 0 0
I am able to organize training plan for student trainees 0 0
Total + 0 0 0 0 0 0 0 0 0 0 0 0
- 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0
 Total
I AM ABLE TO ARRANGE OR CONDUCT ACCOR TRAININGS ACCORDING TO THE ACCOR STANDARD
+ -
5 I know the organization of Accor Asia Academie 0 0
I know Acor Asia Corporate Training Program 0 0
I am able to register and organize Accor Corporate Trainings conducted by Accor Corprate Trainers 0 0
Total + 0 0 0 0 0 0 0 0 0 0 0 0
- 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0

I KNOW HOW TO USE MY DEPARTMENT'S EQUIPMENT AND OPERATE THE MATERIAL THAT IS Total
MADE AVAIABLE TO ME WITH CARE + -
6 I know how to use Beam Projector 0 0
I know how to use the photocopier 0 0
I know how to use printers 0 0
Total + 0 0 0 0 0 0 0 0 0 0 0 0
- 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0
 Total
I PREPARE AND FOLLOW UP MANGEMENT TOOLS & ACTIVITIES RELATED WITH EMPLOYEE
+ -
7 I know how to prepare and follow up CLIP(Climate Local Innitiatives Personnel) 0 0
I know how to introduce Innovaccor 0 0
I know hwo to introduce Accorjobs 0 0
Total + 0 0 0 0 0 0 0 0 0 0 0 0
- 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0

Total
I PREPARE TRAINING REPORTS ACCORDING TO THE STANDARD
+ -
8 I am able to prepare MIS Reprot - Training 0 0
I am able to prepare Internal Training Report 0 0
I am able to operate LMS(Learning Management System) 0 0
Total + 0 0 0 0 0 0 0 0 0 0 0 0
- 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0
Total
0
0
0
0
0
0

Total
0
0
0
0
0

0
Total
0
0
0
0
0

Total
0
0
0
0

0
Total
0
0
0
0

Total
0
0
0
0

0
Total
0
0
0
0

Total
0
0
0
0

0
 Amplitude All: Statements of performance standards which employees within ACCOR are expected
to be able to do (Every single employee)

Hotel :
Department : Conference & Banquet
Total
I AM WELL PRESENTED IN A WAY THAT IS SUITABLE FOR MY ACTIVITY Name Name Name Name Name Name Name Name Name Name Name
+ - 0
I follow the uniform standards or the dress code suitable for my activity (dress, shoes, jewellery) 0 0 0
1
My clothes are clean, ironed and well-cared for 0 0 0
I am suitably made-up/shaved and my hairstyle is appropriate for my activity 0 0 0
My personal hygiene is impeccable (hands, body odour, subtle perfume) 0 0 0
Total + 0 0 0 0 0 0 0 0 0 0 0 0
- 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0

Total
I KNOW HOW TO PRESENT THE BRAND IMAGE IN MY UNIT BY HAVING A FRIENDLY AND HELPFUL ATTITUDE
+ - 0
I have a straightforward expression 0 0 0
I have a confident voice 0 0 0
2
I smile 0 0 0
I have a friendly attitude (body language or gestures) 0 0 0
I display warmth 0 0 0
I express myself correctly and fluently 0 0 0
Total + 0 0 0 0 0 0 0 0 0 0 0 0
- 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0

Total
I AM CAPABLE OF CONTRIBUTING TO THE QUALITY OF THE CUSTOMER WELCOME AREA, WORK AND REST AREAS AND TAKE CORRECTIVE STEPS IF NECESSARY
+ - 0
I observe and analyse the cleanliness and tidiness of the customer welcome areas, work and rest areas, and react to problems whenever possible 0 0 0
3
I deal with technical and material issues as clearly as possible (e.g. burnt-out light bulbs) 0 0 0

I call on a third party if necessary 0 0 0

I suggest improvements and innovation if necessary 0 0 0

Total + 0 0 0 0 0 0 0 0 0 0 0 0
- 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0

Total
I KNOW HOW TO ANSWER THE TELEPHONE
+ - 0
I answer before the 3 rings 0 0 0
I introduce myself in accordance with the language standards laid down in my unit 0 0 0
I answer with a smile, courteously (agreeable, good humoured) 0 0 0
4 I ask for the reason for the call 0 0 0
If I cannot give an answer, I suggest someone else for the customer to speak to and I transfer the call 0 0 0
I know how to take a message (reformulating, filling out the correct form) 0 0 0
I always pass messages on to the person concerned 0 0 0
I do not make the caller wait longer than a specified time "X" or I offer to call back within a specified time "Y" 0 0 0
I respect commitments I make to call back 0 0 0
Total + 0 0 0 0 0 0 0 0 0 0 0 0
- 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
 Total
I AM CAPABLE OF GIVING BASIC INFORMATION ABOUT THE ACCOR GROUP
+ - 0
5 I know and can state the Group's brands by sector of activity 0 0 0
I state the brands respresented in my Market Place or I use the directories available to me 0 0 0
I know the Accor card, how to use it and what advantages it offers 0 0 0
Total + 0 0 0 0 0 0 0 0 0 0 0 0
- 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0

Total
I AM CAPABLE OF SHARING INFORMATION USEFUL TO THE SMOOTH RUNNING OF THE DEPARTMENT
+ - 0
I take into account information passed on by others 0 0 0
6
I update the handover book (or other) rigorously and precisely 0 0 0
I ensure the follow-up of instructions passed on to my colleagues 0 0 0
I pass on all useful information to my colleagues 0 0 0
Total + 0 0 0 0 0 0 0 0 0 0 0 0
- 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0

Total
I AM CAPABLE OF PASSING ON INFORMATION USEFUL TO OTHER DEPARTMENTS
+ - 0
I understand how the other departments work (function, role, activity) 0 0 0
7
I forward information within the required time 0 0 0
I forward complete and accurate information 0 0 0
I keep myself informed of the follow-up given 0 0 0
Total + 0 0 0 0 0 0 0 0 0 0 0 0
- 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0

Total
I AM CAPABLE OF ADAPTING MY WORKING PACE TO MY UNIT'S ACTIVITY LEVEL
+ - 0
I work faster when I have to 0 0 0
8
I get help from a colleague when the workload is particularly heavy 0 0 0
I follow the order of priorities as given by my supervisors 0 0 0
I inform my supervisor when there's a real problem 0 0 0
Total + 0 0 0 0 0 0 0 0 0 0 0 0
- 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0

Total
I KNOW HOW TO SHOW AN UNFAILINGLY CO-OPERATIVE SPIRIT
+ - 0
I agree to temporarily replacing a colleague when I am asked to by a manager 0 0 0
9 I offer to help out a colleague who is overloaded with work 0 0 0
I accept organisational changes 0 0 0
I participate in internal communication for the department (meetings, working groups) 0 0 0
I adhere to working hours 0 0 0
Total + 0 0 0 0 0 0 0 0 0 0 0 0
- 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
 Total
I AM CAPABLE OF SUGGESTING IMPROVEMENTS IN THE WAY THE DEPARTMENT OPERATES
+ - 0
10 I suggest improvements 0 0 0
I argue the case for my proposals 0 0 0
I estimate the resources necessary, if any (time, energy, budget, etc.) 0 0 0
Total + 0 0 0 0 0 0 0 0 0 0 0 0
- 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0

Total
I KNOW HOW TO APPLY THE PROCEDURES RELATED TO MY ACTIVITY
+ - 0
I state and explain the procedures related to my activity 0 0 0
11
I am capable of analysing my mistakes so as not to repeat them (self-evaluation) 0 0 0
I look for information that can help me in my work within the unit 0 0 0
I know the labour (or I know where I can find out) and internal regulations 0 0 0
Total + 0 0 0 0 0 0 0 0 0 0 0 0
- 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0

Total
I AM ABLE TO GET INVOLVED IN THE IMPLEMENTATION OF THE UNIT'S COMMERCIAL AND STRATEGIC PROJECTS
+ - 0
12 I take part in meetings 0 0 0
I undertake my part of the project work 0 0 0
I give my opinions and put my points of view forward 0 0 0
Total + 0 0 0 0 0 0 0 0 0 0 0 0
- 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0

Total
I AM ABLE TO RESPECT MY UNIT'S ENVIRONMENTAL COMMITMENTS
+ - 0
13
I list the environmental actions undertaken by my unit 0 0 0
I apply the rules in force in my unit 0 0 0
Total + 0 0 0 0 0 0 0 0 0 0 0 0
- 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0

Total
I KNOW HOW TO USE MY DEPARTMENT'S EQUIPMENT AND OPERATE THE MATERIAL THAT IS MADE AVAILABLE TO ME WITH CARE
+ - 0
I know how to work the equipment available at my place of work or at my disposal (fax, Internet, e-mail etc.) 0 0 0
14
I use the equipment carefully 0 0 0
I know how to do basic maintenance 0 0 0
In the event of a break-down I can call out someone competent to deal with it 0 0 0
Total + 0 0 0 0 0 0 0 0 0 0 0 0
- 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0

Total
I KNOW HOW TO USE THE EMERGENCY, SAFETY AND PREVENTION APPLIANCES
+ - 0
I know and follow all safety procedures 0 0 0
15 I know the risk areas of my unit, the relevant security systems and the appropriate procedures 0 0 0
I know the telephone numbers and names of the people to be contacted in the unit (on the premises) 0 0 0

In the event of an incident, I act to restore safety: I take immediate action (if I've received training) or I call on someone who has received safety training (fire
0 0 0
procedure, first aid)
Total + 0 0 0 0 0 0 0 0 0 0 0 0
- 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
 Total
I AM CAPABLE OF USING THE MAIN FIGURES IN MY DEPARTMENT
+ - 0
16
I can state the main figures useful to my work 0 0 0 1
I can explain these figures 0 0 0 1
Total + 0 0 0 0 0 0 3 0 0 0 0 0
- 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 2 0 0 0 0 2

Total
I AM CAPABLE OF EXPLAINING THE OBJECTIVES
+ - 0
17 I can state my team's quality and quantity objectives 0 0 0
I can state my unit's main objectives 0 0 0
I can state the links between my team's objectives and the unit's 0 0 0
Total + 0 0 0 0 0 0 0 0 0 0 0 0
- 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
1
Total
I AM CAPABLE OF CONTRIBUTING TO GOOD MANAGEMENT IN MY DEPARTMENT (UNIT)
+ - 0
18
I make sure the supplies needed for the use of the equipment are not wasted 0 0 0
I contribute to saving money on these supplies 0 0 0
Total + 0 0 0 0 0 0 0 0 0 0 0 0
- 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0