CH 11

ob -b ob -b ob -b -b -b
w.u w.u w.u .uob w.u

ob
ww ww ww www w w
h.c om h.c om h.co

m
h.c om .c om
b-b b-b - b b-b -bh
w .uch11
o
w.u
o
w .uob w.u
o
w .u ob
ww w w ww ww ww
Student: ___________________________________________________________________________
m m m m
h.co h.co h.co h.co h.c om
b - b b- b b - b -b b-b
o uo and figures that can uoused for managerial decision ob o
w w.u1. Data are the processed
w w.facts w w.be w.u making. w.u
w True False w w ww w w
h.c om h.com h.c om h.c om h.co

m
o b-b .uob
- b b-b
.uo as information systems.
o b-b .uo b- b
w w.u2. In the early 2000s business
w w technology because
w wknown w w.u w
w True False
w w w ww
b h .com b h.com bh.co

m
h.c om h.c om
o b- .uo b- b-
.uo processing. Its primary o b-b uo flow b-b
w w.u3. In the 1970s business
w wtechnology was knownw wdata
as w w.upurpose was to improve
w w.the
w w w w w
of financial information.
True False
.c om h.co
m
h.c om h.c om h.c om
ob -bh b- b b-b b-b b-b
w .u w .uo w.u
o
w.u
o
w .uo
ww ww ww ww ww
4. Data is raw, unanalyzed and unorganized facts and figures.
True False
.c om .com h.c om .com h.c om
ob -bh ob-
bh
b-b b- b h
b-b
w.u w.u w .uo w .uo w .uo
ww ww ww ww ww
5. IT creates organizations and services that are independent of location.
True False
m om om om om
bh.co -bh
.c h.c h.c -bh
.c
.uob
-
.u ob .uo b-b o b-b ob
ww w w w.u w .u
w ww ww ww ww
6. Virtualization is accessibility through technology that allows business to be conducted anywhere at any time.
True Falsem m m m
h.c o h.co h.c o h.c o .c om
b-b b - b b-b b-b b -bh
w .uo w .uo w .uo w.u
o
w .u o
ww ww ww w w ww
7. Instant messaging is not used in business; it is a personal communication tool.
True Falsem m m
h.co h.c o h.c o om om
- b b-b b-b bh.c b-b
h.c
.uo b .uo .uo ob- .uo
w w w w.u w
ww ww ww ww ww
8. E-business refers to any electronic business data exchange using any electronic device.
True Falseom om om om om
h.c h.c h.c h.c h.c
.uo b-b .uo b-b .uo b-b o b-b .uo b-b
w w w w.u w
ww ww ww w w ww
m .com om om .com
bh.co bh h.c h.c h
.uo b - o b- ob-b o b-b .uo b- b
w w.u w.u w.u w
ww ww ww ww ww
ob
ww ww ww w ww w w
9. One disadvantage of technology is that it increases the number of corporate barriers.
.com
True False
h .com
h .com .com .c om
b-b b-b -bh b-b
h -bh
w .uo w.u
o
w .uob w.u
o
w .u ob
ww w w ww ww ww
10. Technology has increased the number of consumer complaints in business.
.com
True False
h .com
h .com h h.com h.c om
.uo b-b .uo b-b o b-b ob-
b
o b-b
w w w.u w.u w.u
ww ww w w ww w w
11. Technology eliminates layers of management.

.com
True hFalse h.co
m
h.c om h.c om h.co
m
o b-b .uob
-b
.uo b-b o b-b .uo b- b
w w.u w w w.u w
w ww ww ww ww
12. The phenomenon of reading papers and reports online is known as infoglut.
.com
True bhFalse bh.c
om
bh.c
om h.c om h.c om
.uob
-
.uob
-
.uob- .uo b-b .uo b-b
w w w ww w w
w ww w ww ww
13. A data warehouse

m contains historical
m paper-based information mprior to scanning it for electronic
m storage.
.c o
True-bhFalse bh . c o
b h .c o
b h . c o
b h .com
ob b-
.uo b-
o b-
o .uob-
w.u w w.u w.u w
ww ww ww ww ww
14. Data mining

om looks for hiddenhpatterns
.com
in the data in a data warehouse
.com
and discovers relationships
.com
among the
.com
data.-bh.c b b h b h b h
ob ob- ob- ob- ob-
w.uTrue False w.u w.u w.u w.u
ww ww ww ww ww
. com . com . com . com .c om

o -bh of information means
15.bQuality
ob -bhthe information is accurate
o b -bh and reliable. o b -bh ob -bh
.u .u .u .u .u
w ww True False ww w ww w ww w ww
w
h .com h .com h .com h.c om .c om

16. b
obThe
b
- more information provided
- the better it is. ob- b b-b -bh
w .uTrue False w .uob w.u w.u
o
w .u ob
ww ww ww w w ww
b h .com b h .com b h .com b h .com h.c om

obIt- is important for information
17.
.uTrue .
-
uob provided to be w
-
relevant
. uob to the issue at hand.
. uob
-
.uo b-b
w False w w w
ww ww ww ww ww
bh .com b h .com b h .com bh .com h.com

obA- data warehouse stores
.u18. b- on a specific subject
.uodata b- a period of time. .uob-
.uoover .uo b-b
w w w w w
ww True False ww ww ww ww
m .com om om .com
bh.co bh h.c h.c h
.uo b - o b- o b-b o b-b .uo b- b
w w.u w.u w.u w
ww ww ww ww ww
ob
ww ww ww www w w
19. The proper management of information is the core of most companies' business.
.com
True False
h .com
h .com h.c om .c om
b-b b-b -bh b-b -bh
w .uo w.u
o
w .uob w.u
o
w .u ob
ww w w ww ww ww
20. Information usefulness is based on six characteristics.
.com
True False
h .com
h h .com h.com h.c om
.uo b-b .uo b-b o b- b
ob-
b
o b-b
w w w.u w.u w.u
ww ww w w ww w w
21. In Internet retail, data mining is called shopping cart analysis.

.com
True hFalse h.co
m
h.co
m
h.c om h.co
m
o b-b .uob
-b
w w.u w w w.u w
w ww ww ww ww
22. Wireless networking refers to the technology used to obtain an Internet connection without having to
connect
b h .tocoamphone line or cablebline.
h.com bh .com b h .com b h .com
ob- False
.uTrue .uob
-
.uob
-
.uob
-
.uob
-
w w w w w
ww ww ww ww ww
m
o the technology used hto.cobtain
o m m m m
- b h.cis
23. Wi-Fi - b - b h.co without having to-bconnect
an Internet connection h.co to a phone line or-bh.co
ob ob ob ob ob
ww.ucable line. w w.u w w.u w w.u w w.u
w True False w w w w
b h .com bh .com b h .com b h.com b h .com

-
obAn ob- b- ob- ob-
w .u24. .uhardware
intranet consistswof .uoprevents
and softwarewthat outsiders from
w .uaccessing information w .uuser
the
ww does not want othersww to see. ww ww ww
True False
m om om om om
bh.co -bh
.c h.c h.c -bh
.c
.uob
-
ww w w w.u ww
.u
w ww ww ww w
25. An intranet is a companywide network, closed to public access that uses Internet-type technology.
True False
h.c om h .com h.c om h.com .c om
b-b b- b b-b b-b b -bh
o
w .u o
ww ww ww w w ww
26. An extranet is a semiprivate network that uses Internet technology and allows more than one company to
access the same information or allows people on different servers to collaborate.
.com
True False
h .com
h .com
h .com
bh h.c om
.uo b-b .uo b-b .uo b-b ob- .uo b-b
w w w w.u w
ww ww ww ww ww
27. A virtual private network is a private data network that creates secure connections or "tunnels" over regular
b com
Internet .lines.
h b h .com b h .com bh .com b h .com
ob- False
uTrue uob
-
uob
-
uob
-
uob
-
w. w. w. w. w.
ww ww ww ww ww
m .com om om .com
bh.co bh h.c h.c h
.uo b - o b- o b-b ob-b .uo b- b
w w.u w.u w.u w
ww ww ww ww ww
ob
ww ww ww www w w
28. A gateway is an entry point into a Web site.
.com
True False
h h .com h.co
m
h.c om .c om
b-b b-b - b b-b -bh
w .uo w.u
o
w .uob w.u
o
w .u ob
ww w w ww ww ww
29. Shareware is copyrighted but distributed to potential customers free of charge.
.com
True False
h .com
h .comh h.com h.c om
.uo b-b .uo b-b o b-b ob-
b
o b-b
w w w.u w.u w.u
ww ww w w ww w w
30. Public domain software is software that is free for the taking.
.com
True hFalse h.co
m
h.co
m
h.c om h.co
m
o b-b .uob
-b
w w.u w w w.u w
w ww ww ww ww
31. IBM is working on a solution to computer breakdowns called SMASH.
.com
True bhFalse bh.c
om
bh.c
om h.c om h.c om
.uob
-
.uob
-
.u ob- .uo b-b .uo b-b
w w w ww w w
w ww w ww ww
32. Wirelessmnetworking has set the common

m PC free from cords.
.c o
True-bhFalse bh . c o
b h .com h.c om h.c om
ob -
.uob
- ob o b-b .uo b-b
w.u w w.u w.u w
ww ww ww ww ww
33. The Wi-Fi available in Panera Bread allows users with wireless laptops to connect to the Web.
.com
True-bhFalse bh .com b h .com b h.com h.c om
.uob .uob
- -
.uob
-
.uob .uo b-b
w w w w w
ww ww ww ww ww
34. A VPNoallows a company to have privacy and security in its network.

h .c m h .com h .com h.com .c om
o
True
b- b False b- b
o b- b b-b b -bh
w.u w.u w .uo w.u
o
w .u o
w w ww ww ww ww
35. It is important to find the right software

h .com h .com before findingbthe
h
right
.co m hardware.
h .com .com
b
True- False - b - - b -bh
w .uob w .uob .uob
w .uobw w .u ob
ww ww ww ww ww
b .com provider mightbuse

36. A healthcare
h h .coanmexpert system to diagnose
b h .coma skin problem experienced
b h .com by someone in bh.com
her - 20s.
obearly - - - -
w .uTrue w . uob w . uob w . uob w . uob
ww False ww ww ww ww
bh .com b h .com b h .com bh .com b h .com

obA- phish is a piece of programming
.u37. .uob
- ob- other programming .touocause
code inserted.uinto b- some unexpected.uand -
obfor
w w w w w
ww the victim, usually undesirable,
ww event. ww ww ww
True False
m .com om om .com
bh.co bh h.c h.c h
.uo b - o b- ob-b ob-b .uo b- b
w w.u w.u w.u w
ww ww ww ww ww
ob
ww ww ww www w w
38. An encryption is a secret code given to information when it is passing through the Internet.
.com
True False
h .com
h .com .com .c om
b-b b-b -bh b-b
h -bh
w .uo w.u
o
w .uob w.u
o
w .u ob
ww w w ww ww ww
39. Cookies are pieces of information sent by a Web site over the Internet to your Web browser.
.com
True False
h .com
h .comh .com
bh h.c om
.uo b-b .uo b-b o b-b ob- o b-b
w w w.u w.u w.u
ww ww w w ww w w
40. Instability in technology may be caused by human error.

.com
True hFalse h.co
m
h.co
m
h.c om h.co
m
o b-b .uob
-b
w w.u w w w.u w
w ww ww ww ww
41. Computer viruses can often cause instability in technology.
.com
True bhFalse bh.c
om
bh.c
om h.c om h.c om
.uob
-
.uob
-
.u ob- .uo b-b .uo b-b
w w w ww w w
w ww w ww ww
42. All the information

m found online ismreliable.
.c
True-bhFalseo .co h.c om h.c om h.c om
ob -bh b-b b-b b-b
w.u w .uob w.u
o
w.u
o
w .uo
ww ww ww ww ww
43. Computers today are still susceptible to hackers.

.com
True-bhFalse bh .com h.c om h.com h.c om
.uob .uob
-
.uo b-b .uo b- b
.uo b-b
w w w w w
ww ww ww ww ww
44. To protect from viruses computerom users should practice "safe computing".
h .com h .c h .com h.c om .c om
True
ob- b False
ob- b b- b b-b b -bh
w.u w.u w .uo w.u
o
w .u o
w w ww ww ww ww
45. E-mail
h .coismprivate and secure.bh.com h.c om h.c om .c om
True b
ob- False ob- b-b b-b b -bh
w .u w .u w .uo w.u
o
w .u o
ww ww ww w w ww
b com for business technology

46. The .name
h b h .com b h .com Its primary purpose
in the 1970s was __________.
b h
m to improve the .com
.cowas bh
.u ob-of financial information.
flow
. u ob- . u ob- . u ob- . u ob-
w w w w w
ww ________________________________________
ww ww ww ww
bh .com b h .com b h .com bh .com h.com

.u47.
-
obRaw, uob
-
unanalyzed and.unorganized -
.uobare called __________.
facts and figures .uob
-
.uo b-b
w w w w w
ww ________________________________________
ww ww ww ww
m .com om om .com
bh.co bh h.c h.c h
.uo b - ob- ob-b ob-b .uo b- b
w w.u w.u w.u w
ww ww ww ww ww
ob
ww ww ww www w w
48. __________ is the processed and organized data that can be used for managerial decision making.
.com .com
________________________________________
h h .com .com .c om
b-b b-b -bh b-b
h -bh
w .uo w.u
o
w .uob w.u
o
w .u ob
ww w w ww ww ww
49. __________ is the name for the business technology of the 1980s. Its role changed from supporting the
business.c m business. Technology
toodoing .comsuch as ATMs and .commail are examples.bh.com
voice .com
bh b h b h b h
ob- -
u________________________________________
uob uob
-
uob
-
uob
-
w. w. w. w. w.
ww ww ww ww ww
50. In the
h om the name given to
.c1990s h om technology wash.__________.
.cbusiness com .com
Its role because
h the way of doing h.com
b b b b b
.u ob-
business, ob-technology to help with
rather than just .using
u . u
-
obbusiness functions. .uob- . uob-
w w w w w
ww ________________________________________
ww ww ww ww

m
h.c om h.c om
o b- b-
o through technology.uthat b-
o allows business to be.uconducted
o b-b o b-b
w w.u51. __________ is accessibility
w w.u w w w w anywhere at any
w w.u time.
w ________________________________________
w w w w
b h .com bh .com b h .com b h .com h.c om

.u52.
-
ob__________ .uob
-
allowswbusinesses to communicate b- time, for free, via computer.
inoreal
.u .uob
-
.uo b-b
w w w w
ww ________________________________________
ww ww ww ww
b h .com bh .com b h .com b h.com h.c om

-
ob__________
.u53.
- -
.uob business data exchange
.uob using any electronic ob-
.udevice. .uo b-b
w is any w
electronic w w w
ww ________________________________________
ww ww ww ww
h .com h .com h .com h .com .c om

- b
obSelling - b - b - b -bh
w.u54. products or .uob online through e-business
services
w w .uob is called __________.
w .uob w .u ob
ww ________________________________________
ww ww ww ww
h.com h .com h.c om h.c om .c om

o b-b o b- b b-b b-b b -bh
w.u55. Any business participating .uo
w.u in e-__________wiswengaging w.u
in e-__________.
o
w .u o
w w w w w w w ww
________________________________________
m om om om om
bh.co h.c h.c bh.c h.c
o b -
.uo b-b o b-b ob- .uo b-b
w w.u56. The phenomenonwofwinformation overload in
w w.u
business w.u
is called __________. w
w w w ww ww
________________________________________
bh .com h.c om h .com h.co

m
h.com
o b- o b-b o b- b
o b - b
.uo b-b
w w.u57. A(n) __________wstores
w.u data on a specific subject
w w.u over a period of time.
w w.u w
w w w w ww
________________________________________
m .com om om .com
bh.co bh h.c h.c h
w w.u w.u w.u w
ww ww ww ww ww
ob
ww ww ww www w w
58. __________ is looking for hidden patterns in the data in a data warehouse and discovering relationships
among the m
.codata. .com .com .com .com
b h b h b h b h b h
ob- ob-
________________________________________ ob- ob- ob-
w.u w.u w.u w.u w.u
ww ww ww ww ww
b h .com retail, data mining

59. In Internet
b h om __________. h.com
is.ccalled
h.com h.c om
ob- - -b ob-
b b-b
w .u________________________________________
w uob
. uob
w. w.u w.u
o
ww ww ww ww w w
b .com information, usefulness

60. To hmanage
b h.comis based on these four
b h om
.ccharacteristics: b h .comcompleteness, bh.com
__________,
ob-
.utimeliness and relevance..uob- .uob
-
.uob
-
.uob
-
w w w w w
ww ________________________________________
ww ww ww ww

m
h.c om h.c om
o b- b-
uo ability of a computerwor b-
.uodevice to transport signalso b-b o b-b
w w.u61. __________ refersww
to.the
w w w.u through the air. ww.u
w ________________________________________
w w w w
b h .com b h .com b h .com b h .com b h .com

-
obThe b- an Internet connection- - -
w .u62. technology used
w .touoobtain w .uob without having towconnect
.uob to a phone line orwcable
.uobline
ww is called __________. ww ww ww ww
________________________________________

ob -bh ob-
bh
b-b b- b h
b-b
ww ww ww ww ww
63. A(n) __________ is a companywide network, closed to public access that uses Internet-type technology.
________________________________________
m om om om om
bh.co -bh
.c h.c h.c -bh
.c
.uob
-
ww w w w.u ww
.u
w ww ww ww w
64. A(n) __________ can consist of hardware or software and prevents outsiders from accessing information
the user does not want others to see.
________________________________________
com com com com om
h. h. h. h. .c
b-b b-b b-b b-b b -bh
o
w .u o
ww ww ww w w ww
65. A(n) __________ is a semiprivate network that uses Internet technology and allows more than one company
omsame information orhallows
to access.cthe
h .com people on differenth com to collaborate. bh.com
.servers h .com
b b b b
ob- ob-
________________________________________ ob- ob- ob-
w.u w.u w.u w.u w.u
ww ww ww ww ww
bh .com are people whobh

66. __________ .cominto computer systems
break
b h omillegal purposes. h.com
.cfor h.c om
ob- - - -b b-b
w . u________________________________________
wuob. uob
w . uobw. w .uo
ww ww ww ww ww
m .com om om .com
bh.co bh h.c h.c h
w w.u w.u w.u w
ww ww ww ww ww
ob
ww ww ww www w w
67. A(n) __________ is a private data network that creates secure connections or "tunnels", over regular
b com
Internet .lines.
h b h .com bh .com b h .com b h .com
- -
________________________________________ - - -
w .uob .uob
w .uob
w .uobw .uob w
ww ww ww ww ww
bh .comthat is copyrightedbbut
68. Software
h
m
.codistributed .com free of chargebhis.ccalled
to potential customers
b h om __________. h.com
ob- - - - -b
w. u________________________________________
uob
w. uob
w. uob w. uob w.
ww ww ww ww ww
69. IBM m
.cisoworking .co
on a solutionhto m
__________ .com called SMASH: bsimple,
with an approach .commany and .com
b h b b h h bh
ob-
.uself-healing. .uob
-
.uob
-
.uob
-
.uob
-
w w w w w
ww ________________________________________
ww ww ww ww

m
h.c om h.c om
o b- b-
.uo you to connect your o b- b-b
o an airport or Panera.uBread
o b-b
w w.u70. The technology that
w wallows w w.ulaptop to the Internet w
in a.hotel,
wu w w
w is called __________.
w w w w
________________________________________
.c om h.co
m
h.c om h.com h.c om
ob -bh o b- b
o b-b o b-b
o b-b
w .u w.u w.u w.u w.u
w w w w
w is a piece of programming
71. A(n) __________ w w
w code inserted into otherwprogramming to cause some
w
unexpected and for the victim, usually undesirable, event.
________________________________________
m m
.c o h.co h.com .com h.c om
ob -bh ob - b b-b b- b h
b-b
ww ww ww ww ww
72. Most e-mail travels over the Internet in __________ plain text, meaning that the information can be viewed
by anyone.om
h .c h .com
________________________________________
b b b h .com b h .com b h .com
o b- b- o b- .uo b- o b- o
w w.u w.u w w.u w.u
w ww ww ww ww
73. Web c sites

omoften send __________ to your computer that stay
com comon your hard drive.bh.com om
h . h . h . .c
b- b b- b
________________________________________ b- b b- b -bh
o
w .u o
ww ww ww w w ww
74. When
h om
.cevaluating .com consider __________.
data on the Internet,
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Learning Goal: Explain information technology's role in business
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3. (p. 359) In the 1970s business technology was known as data processing. Its primary purpose was to improve
the flow of financial
m information.
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w .uob w .uob w .uob w .uob w .uob
ww ww ww ww ww
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4. (p. 359) Data is raw, unanalyzed and unorganized facts and figures.
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ww Dias - Chapter 11 #4 ww ww w w ww
m om om om om
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w w.u w w.u independent of location.
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6. (p. 362) Virtualization is accessibility through technology that allows business to be conducted anywhere at any
time. .com .com .com .com .com
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7. (p. 362) Instant messaging is not used in business; it is a personal communication tool.
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w w.electronic device. w w.u
w w w w w
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ob- -Chapter 11 #8
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w w w.u w .u
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Rationale: Figure 11.2 states that customer service representatives can solve customers' problems instantly by using companywide databases to complete tasks from
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w w w w.u w
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12. (p. 364) The phenomenon of reading papers and reports online is known as infoglut.
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- ob- .uo b-
w w ww w w w.u w
w w w ww ww
Learning Goal: Understand how information is managed
.com .com m om om
b h b h bh.co h.c h.c
o b- o b- o ob- o b-b b-b
w w.u ww.u w w.u w w.u w w.u
w w
13. (p. 365) A data warehouse contains historicalwpaper-based informationw w
prior to scanning it for electronic
storage.
FALSE
.c om h.co
m
w .u w .uo w.u
o
w.u
o
w .uo
ww ww ww ww ww

ob-
.u14. . uob
-
. uob
-
.uob
-
. uob
-
w w
(p. 365) Data miningwlooks for hidden patternsw w w w
ww w w in the data in a data warehouse
ww and discovers relationships
ww
among the data.
TRUE
m om om om om
bh.co -bh
.c h.c h.c -bh
.c
.uob
-
ww w w w.u w .u
w Dias - Chapter 11 #14 ww ww ww ww

o b-b b- b
o means the information
o o b-b b-b ob -bh
w w.u15. (p. 365) Quality of information
w w.u w w.u is accurate and reliable.
w w.u w .u
w TRUE w w w ww

bh.c
om h.c om
ob- -Chapter 11 #15
.uDias
-
.uob is managed .uo b-b ob- .uo b-b
w Learning Goal: Understand how w
information w w.u w
ww Level of Learning: Knows basicww terms and facts ww ww ww

m
h.com
o b - b
.uo b-b
w w w w.u w
ww ww ww w w ww
m .com om om .com
bh.co bh h.c h.c h
w w.u w.u w.u w
ww ww ww ww ww
ob
ww ww ww w ww w w
16. (p. 365) The more information provided the better it is.
FALSE .com .com m om om
h h h.co h.c -bh
.c
.uo b-b o b-b .uob
- b
o b-b ob
w w.u w w.u w .u
ww w w ww ww ww
m
.com .com .com om
o b - o b- o b- ob- o b-b
w w.u w w.u w w.u w.u w.u
w w for information provided
17. (p. 365) It is important ww at hand.
w to be relevant to the issue w w
TRUE

m
o b-b .uob
- b
w w.uDias - Chapter 11 #17 w w w.u w
w ww
Learning Goal: Understand how information is managed ww ww ww
b h .com b h .com bh .com b h .com h.c om

ob(p.- 365) A data warehouse
.u18. b- data on a specific.usubject
.uostores ob- over a period of time.
.uob
-
.uo b-b
w w w w w
ww TRUE ww ww ww ww
.c om h.co
m
-bh
ob b- b b-b b-b b-b
w
.u w .uo w.u
o
w.u
o
w .uo
ww ww
ww ww ww
19. (p. 365) The proper management ofoinformation is the core ofomost companies' business.om
TRUE b h .com bh .c m b h .c m h.c h.c om
.uob- b- .uo b- .uo b-b .uo .uo b-b
w w w w w
ww ww ww ww ww
m om om om om
h.co
.c h.c h.c .c
b -bh
- b-b b-b -bh
.uob .u ob .uo w.u
o
Rationale: The importance of information management cannot be overemphasized. For most companies, the proper management of information is the core of their
.u ob
w ww business.
ww
w
ww
w
ww ww
w
20. (p. 365) Information usefulness is based on six characteristics.om

h .com h .com h.c h.c om .c om
FALSE
b- b b- b b-b b-b b -bh
o
w .u o
ww ww ww w w ww
m om om om om
h.co
h.c
b h.c bh.c h.c
.uo b -
Rationale: In managing information, we have to know what is useful and what is not useful. Usefulness is based on these four characteristics: quality, completeness,
w timeliness and relevance. w w w.u w
ww ww ww ww ww

m
h.com
o b - b
.uo b-b
w w w w.u w
ww ww ww w w ww
m .com om om .com
bh.co bh h.c h.c h
w w.u w.u w.u w
ww ww ww ww ww
ob
ww ww ww w ww w w
21. (p. 366) In Internet retail, data mining is called shopping cart analysis.
h h -bh h.c -bh
.c
w w.u w w.u w .u
ww w w ww ww ww
m .com
.com .com om
h.co h h h h.c
Rationale: In Internet retail, data mining is called shopping cart analysis. Using shopping cart analysis, a manager can see what items people buy together and as a
b b b b
.uo b -
.uo b-
result make recommendations on product placement. o b- ob- o b-b
w w w.u w.u w.u
ww ww w w ww w w
22. (p. 368) Wireless networking refers to the technology used to obtain an Internet connection without having to
connect .to
b h coamphone line or cablebline.
h.com b h .com b h .com b h .com
ob-
w.u w.u w.u w.u w.u
ww ww ww ww ww
.com .com
Learning Goal: Describe various types of software and hardware
b h b h bh.co
m
h.c om h.c om
.uo b- o b-
.uo b-
.uo b-b .uo b-b
w w.u w w w
ww w w ww ww ww
23. (p. 368) Wi-Fi is the technology used to obtain an Internet connection without having to connect to a phone
line or cablemline.
TRUE b h .co bh .com b h .com b h .com b h .com
-
ob - - - -
w.u w .uob w.u
ob
w.u
ob
w .uob
ww ww ww ww ww
om .com
.c h.c om .com h.c om
-bh h h
b b-b b b-b
ob ob- .uo .uo b- .uo
w.u w.u w w w
ww ww ww ww ww
24. (p. 369) An intranet consists of hardware and software that prevents outsiders from accessing information the
user does not want others to see.
m m m m m
FALSE h.co
-b h.co -b h.co -b h.co h.co -b -b
.uob w.u
ob
w.u
ob
w.u
ob
w.u
ob
www w w ww w w w w
om
h.c h .com h.c om h.c om .c om
o .u o
ww ww ww w w w ww
25. (p. 369) An intranet is a companywide network, closed to public access that uses Internet-type technology.
TRUE
m om om om om
.uo b -
w w w w.u w
ww Dias - Chapter 11 #25 ww
ww ww ww

m
h.c om
o b - b
.uo b-b
w w w w.u w
ww ww ww w w ww
m .com om om .com
bh.co bh h.c h.c h
w w.u w.u w.u w
ww ww ww ww ww
ob
ww ww ww www w w
26. (p. 370) An extranet is a semiprivate network that uses Internet technology and allows more than one company
to access.cthe
h omsame information orhallows
.com people on different h com to collaborate. bh.com
.servers h .com
b b b b
ob-
w.u w.u w.u w.u w.u
ww ww ww ww ww
m .com .com .com om
bh.co
b h b h b h h.c
- b-
w w w.u w.u w.u
ww ww w w ww w w
27. (p. 371) A virtual private network is a private data network that creates secure connections or "tunnels" over
regular Internet m lines.
TRUE b h . c o
b h.com b h .com b h .com bh .com
ob - - - - -
w.u w .uob w .uob w.u
ob
w .uob
w w ww ww ww ww
.com .com m om om
h
b b h bh.co h.c h.c
.uo b- o b- .uo b-
.uo b-b .uo b-b
w w.u w w w
ww w w ww ww ww
28. (p. 371) A gateway is an entry point into a Web site.
FALSE
.c om h.co
m
w .u w .uo w.u
o
w.u
o
w .uo
ww Dias - Chapter 11 #28 ww ww ww ww
b h .com bh .com b h .com b h.com h.c om

ob(p.- 372) Shareware is copyrighted
.u29. .uob
- ob-
.upotential b-
uocharge.
.of .uo b-b
w w but distributed
w to customers free
w w
ww TRUE ww ww ww ww
h .com h .com h .com h.c om .c om

b
ob- -Chapter 11 #29 b- b - b b-b -bh
w.uDias
Learning Goal: Describe various w .uofosoftware
types and hardware w .uob w.u
o
w .u ob
ww Level of Learning: Knows basic
ww terms and facts ww ww ww
o m o m .cotaking. m om om
h.cPublic
30. (p.b374) domain softwareb his.csoftware that is free for
b hthe h.c -bh
.c
ob
.uTRUE
-
.uob
-
.uob
- o b-b ob
w w w w.u w .u
ww ww ww w w ww
m om om om om
h.co
h.c
b h.c bh.c h.c
.uo b -
.uo b-b
.uo b-b ob- .uo b-b
w w w w.u w
ww ww ww ww ww

m
h.com
o b - b
.uo b-b
w w w w.u w
ww ww ww w w ww
m .com om om .com
bh.co bh h.c h.c h
w w.u w.u w.u w
ww ww ww ww ww
ob
ww ww ww w ww w w
31. (p. 368) IBM is working on a solution to computer breakdowns called SMASH.
h h -bh h.c -bh
.c
w w.u w w.u w .u
ww w w ww ww ww
m .com
.com .com om
h.co h h h
Rationale: IBM is working on a solution to computer breakdowns with an approach called SMASH: simple, many and self-healing. The hope is to build computers
b b b b h.c
.uo b -
.uo b- o b-
made of many small components that have the ability to monitor their own performance and solve problems. ob- o b-b
w w w.u w.u w.u
ww ww w w ww w w
32. (p. 368) Wireless networking has set the common PC free from cords.
TRUE .com .com .com om m
h -bh h h.c h.co
o b-b .uob .uo b-b o b-b .uo b- b
w w.u w w w.u w
w ww ww ww ww
.com .com m om om
b h b h h.co h.c
Rationale: Wireless networking refers to the ability of a computer or device to transport signals through the air and without cords.
b h.c
.uo b- o b- .uo b-
.uo b-b .uo b-b
w w.u w w w
ww w w ww ww ww
33. (p. 368) The Wi-Fi available in Panera Bread allows users with wireless laptops to connect to the Web.
TRUE
.c om h.co
m
w .u w .uo w.u
o
w.u
o
w .uo
om .com om .com
Rationale: Wi-Fi or wireless fidelity is the technology used to obtain an Internet connection without having to connect to a phone line or cable line. This is available in
.c h.c h.c om
-bh h h
Panera Bread and other restaurants.
b b-b b b-b
w.u w.u w w w
ww ww ww ww ww
34. (p. 371) A VPN allows a company to have privacy and security in its network.
TRUE
m om om om om
bh.co -bh
.c h.c h.c -bh
.c
.uob
-
ww w w w.u w .u
Rationale: A virtual private network (VPN) is a private data network that creates secure connections or "tunnels", over regular Internet lines. Companies can use
h.c om .com h.c om h.c om
public lines securely. VPNs provide secure sharing of public resources for data and allow for on-demand networking: an authorized user can join the network for any
h .c om
b-b b- b b-b
desired function, at any time, for any length of time, while keeping the corporate network secure. b-b b -bh
o
w .u o
ww ww ww w w ww
35. (p. 371) It is important to find the right software before finding the right hardware.
TRUE om om om om om
h.c h.c h.c bh.c h.c
.uo b-b .uo b-b .uo b-b ob- .uo b-b
w w w w.u w
ww ww ww ww ww
bh .com h.c om .com h.co

m
Rationale: Although many people looking to buy a computer think first of the equipment, it is important to find the right software before finding the right hardware.
h h.c om
b- b-b b- b
Some programs are easier to use than others. Some are more sophisticated and can perform more functions than others.
.uo .uo .uo o b - b
.uo b-b
w w w w.u w
ww ww ww w w ww
m .com om om .com
bh.co bh h.c h.c h
w w.u w.u w.u w
ww ww ww ww ww
ob
ww ww ww w ww w w
36. (p. 372) A healthcare provider might use an expert system to diagnose a skin problem experienced by someone
b .com
in her early
h
20s.
b h .com bh .com b h .com b h .com
ob-
w.u w.u w.u w.u w.u
ww ww ww ww ww
m .com .com .com om
bh.co
b h b h b h h.c
- b-
w w.u w.u w.u
Rationale: An expert system is a type of software that is meant to solve problems in a variety of industries. The doctor would input the symptoms and the possible issues
w
ww would then be viewable. ww w w ww w w
37. (p. 375) cAophish

b h . m is a piece of programming
b h.com code inserted into
b h .coother
m programming to cause
b h .comsome unexpected bh.com
and
obfor
- the victim, usually undesirable,
- event. - - -
w.uFALSE w .uob w .uob w .uob w .uob
w w w w w w w w w w
h .com
b b h.com bh.co
m
h.c om h.c om
b- b-
Learning Goal: Discuss challenges in information technology
.uo o .uo b-
.uo b-b .uo b-b
w w.u
Level of Learning: Knows basic terms and facts w w w
ww w w ww ww ww
38. (p. 377) Anmencryption is a secret code mgiven to information.cwhen

m it is passing through.cthe
mInternet.
TRUE .c o . c o o o h.c om
ob-bh -bh -bh -bh b-b
w.u w .uob w.u
ob
w.u
ob
w .uo
ww ww ww ww ww
om .com
-bh h h
b b-b b b-b
w.u w.u w w w
ww ww ww ww ww
39. (p. 377) Cookies are pieces of information sent by a Web site over the Internet to your Web browser.
TRUE
m om om om om
bh.co -bh
.c h.c h.c -bh
.c
.uob
-
ww w w w.u w .u

o b-b o b- b
o b-b o b-b ob -bh
w w.u40. (p. 378) Instability inwtechnology
w.u may be caused
w wby.uhuman error. w w.u w .u
w TRUE w w w ww

bh.c
om h.c om
ob- -Chapter 11 #40
.uDias
-
uob technology .uo b-b ob- .uo b-b
w Learning Goal: Discuss w
challenges in.information w w.u w
ww Level of Learning: Knows basic ww terms and facts ww ww ww

m
h.c om
o b - b
.uo b-b
w w w w.u w
ww ww ww w w ww
m .com om om .com
bh.co bh h.c h.c h
w w.u w.u w.u w
ww ww ww ww ww
ob
ww ww ww w ww w w
41. (p. 378) Computer viruses can often cause instability in technology.
h h -bh h.c -bh
.c
w w.u w w.u w .u
ww w w ww ww ww
m
.com .com .com om
o b - o b- o b- ob- o b-b
w w.u w w.u w w.u w.u w.u
w w
42. (p. 379) All the information w
found online is reliable. ww w w
FALSE

m
o b-b .uob
- b
w w.uDias - Chapter 11 #42 w w w.u w
w ww
Learning Goal: Discuss challenges in information technology ww ww ww
b h .com b h.com bh .com h.c om h.c om

ob(p.- 374 - 375) Computers today
.u43.
-
.uob are still susceptiblewto b-
.uohackers. .uo b-b .uo b-b
w w w w
ww TRUE ww ww ww ww
.c om h.co
m
-bh
ob b- b b-b b-b b-b
w
.u w .uo w.u
o
w.u
o
w .uo
ww ww
ww ww ww
Rationale: Hackers are people who break into computer systems for illegal purposes, such as transferring funds from someone's bank account to their own without
authorization. One ongoing problem with computer technology, which is likely to persist in the future is that computers are susceptible to hackers.
b h .com b h .com b h .com b h.com h.c om

ob(p.- 375) To protect from.uviruses
.u44. ob- computer users should - -
.uob practice "safe computing".
.uob .uo b-b
w w w w w
ww TRUE ww ww ww ww
m om om om om
bh.co -bh
.c h.c h.c -bh
.c
b-b b-b
-
.uob ob
.u .uo w.u
o .u ob
w ww ww
w
ww
w
ww ww
w
Rationale: Computer users should keep their antivirus protection program up-to-date and, more important, practice "safe computing" by not downloading files from
unknown sources and by scanning file storage devices, such as CDs and USB flash drives, before accessing any of the files on them.
h .com h .com h.c om h.c om .c om

b
ob(p.- 376) E-mail is private.uand
45. b
ob-secure. b-b b-b b -bh
w .uFALSE w w .uo w.u
o
w .u o
ww ww ww w w ww
m om om om om
h.co
b h.c h.c bh.c h.c
.uo b -
.uo b-b
.uo b-b ob- .uo b-b
w w
Level of Learning: Understands concepts and principles w w.u w
ww ww ww ww ww
Rationale: E-mail is no more private than a postcard. You do not need to be the target of a criminal investigation to have your e -mail reviewed by someone in your
company or in your personal life. More than one-fourth of U.S. companies scan employee e-mail regularly and legally.

m
h.com
o b - b
.uo b-b
w w w w.u w
ww ww ww w w ww
m .com om om .com
bh.co bh h.c h.c h
w w.u w.u w.u w
ww ww ww ww ww
ob
ww ww ww www w w
46. (p. 359) The name for business technology in the 1970s was __________. Its primary purpose was to improve
the flow.of m
cofinancial information. .com .com .com .com
b h b h bh b h b h
ob- processing
data ob- ob- ob- ob-
w.u w.u w.u w.u w.u
ww ww ww ww ww
m .com .com .com om
bh.co
b h b h b h h.c
- b-
w w w.u w.u w.u
ww ww w w ww w w
47. (p. 359) Raw, unanalyzed and unorganized facts and figures are called __________.
data m m m
h.c o h.co h.c o h.c om h.co
m
o b-b .uob
- b
w w.u w w w.u w
w ww ww ww ww

m
h.c om h.c om
o b- .uo b- o b
o- ob-b b-b
w w.u48. (p. 359) __________wiswthe processed and w.u data that can be usedwfor
organized
w w.umanagerial decision w w.u
making.
w w w w w
Information
b h .com bh.co
m
h.com h.c om h.c om
ob- -Chapter 11 #48
.uDias .uo b-
w w w w.u w
ww w
com
h. __________ is the name . com . com
h. com
. com
49.b(p.-b359)
o o b -bh for the business technology
o b-bh of the 1980s. Its role
o b -bchanged from supporting
o b -bh
w.uthe business to doing w w.u Technology suchwas
business. u
w.ATMs w.u
and voice mailware examples. w.u
ww Information systems w w w ww
h .com h .com h .com h.com .c om

b
ob- -Chapter 11 #49 - b - b b-b -bh
w.uDias
Learning Goal: Explain w
information
.uob role in business
technology's w .uob w.u
o
w .u ob
m m m m m
h.cIno the 1990s the name-bgiven
50. (p.b361)
- h.co to business technology
- b
o __________. Its role
h.cwas - b
o
h.cbecause the way of bh.co
-
ob business, rather than
.udoing b using technology to.uhelp
.uojust ob with business functions.
.uob .uob
w w w w w
ww Information technology ww ww ww ww
bh . com b h .com b h . com bh.c

om h.c om
Diasb- -Chapter 11 #50 -
.uob role in business
o Goal: Explain information technology's
.uLearning .uob
- ob- .uo b-b
w w w w.u w
ww Level of Learning: Knows basic
ww terms and facts ww ww ww

m
h.com
o b - b
.uo b-b
w w w w.u w
ww ww ww w w ww
m .com om om .com
bh.co bh h.c h.c h
w w.u w.u w.u w
ww ww ww ww ww
ob
ww ww ww w ww w w
51. (p. 362) __________ is accessibility through technology that allows business to be conducted anywhere at any
time. .com .com .com .com .com
b h b h bh b h b h
ob-
Virtualization ob- ob- ob- ob-
w.u w.u w.u w.u w.u
ww ww ww ww ww
m .com .com .com om
bh.co
b h b h b h h.c
- b-
w w w.u w.u w.u
ww ww w w ww w w
52. (p. 362) __________ allows businesses to communicate in real time, for free, via computer.
Instant messaging
m m m m m
h.c o h.co h.c o h.c o h.co
o b-b .uob
- b
w w.u w w w.u w
w ww ww ww ww

m
h.c om h.c om
o b- .uo b- o o b- b-b .uo b-b
w w.u53. (p. 363) __________wiswany electronic business
w w.u exchange using any w
data w.u
electronic device. w
w w w w ww
e-business
b h .com bh.co
m
ob- -Chapter 11 #53
.uDias .uo b-
w w w w.u w
ww w
com
h. Selling products or services
. com . . com com h.c om
54.b(p.-b363)
o o b -bh online through e-business
o b-bh is called __________.
o b -bh b-b
.u .u .u .u .uo
www e-commerce ww w ww ww
w w ww
w
m om om om om
h.co
b -bh
.c h.c h.c -bh
.c
.uob
- b
.u o .uo b-b o b-b ob
ww
w w w.u w .u
w ww ww ww ww
55. (p. 364) Any business participating in e-__________ is engaging in e-__________.
om om om om om
bh.c business
commerce;
- bh.c bh.c bh.c -bh
.c
.uob .u ob- .u ob- .uob
-
.u ob
w w ww ww ww w
w w w w ww
m om om om om
h.co h.c
b h.c bh.c h.c
- b-b b-b ob- b-b
Rationale: Any business participating in e-commerce is engaging in e-business, while a business may engage in e-business without necessarily doing e-commerce.
.uo b .uo .uo .uo
w w w w.u w
ww ww ww ww ww
56. (p. 364) The phenomenon of information overload in business is called __________.
infoglut om om om m om
h.c h.c h.c h.co h.c
.uo b-b .uo b-b .uo b-b o b - b
.uo b-b
w w w w.u w
ww ww ww w w ww
m .com om om .com
bh.co bh h.c h.c h
w w.u w.u w.u w
ww ww ww ww ww
ob
ww ww ww w ww w w
57. (p. 365) A(n) __________ stores data on a specific subject over a period of time.
.com
data warehouse
h .com h .com h.c om .c om
b-b b-b -bh b-b -bh
w .uo w.u
o
w .uob w.u
o
w .u ob
ww w w ww ww ww
m
.com .com .com om
o b - o b- o b- o ob- b-b
w w.u w w.u w w.u w w.u w w.u
w w is looking for hidden patterns
58. (p. 365) __________ w in the data in a datawwarehouse and discovering
w
relationships among the data.
Data mining m
h.c o h.com h.c om h.c om h.co
m
o b-b .uob
- b
w w.u w w w.u w
w ww ww ww ww

m
h.c om h.c om
o b- o b- o b-
.uo b-b .uo b-b
w w.u59. (p. 366) In Internet retail,
w w.udata mining is calledw__________.
w.u w w
w w w ww ww
shopping cart analysis
b h .com bh.co
m
ob- -Chapter 11 #59
.uDias .uo b- o b-b o b-b .uo b-b
w w w.u w.u w
ww w
w information is managed
Learning Goal: Understand how ww ww ww
com
h. To manage information, . com bh. four characteristics: bh. com . com com
60.b(p.-b365)
o ob -bhusefulness is based oon
b-these o b -__________, o b -bh
completeness,
w.utimeliness and relevance.w.u w.u w.u w.u
ww quality ww ww ww ww
h .com h .com h.c om h.c om .c om

b
ob- -Chapter 11 #60 - b b-b b-b -bh
w.uDias
Learning Goal: Understand how w .uob is managed
information w .uo w.u
o
w .u ob
ww Level of Learning: Understands
wwconcepts and principles ww ww ww
Rationale: In managing information, we have to know what is useful and what is not useful. Usefulness is based on these four characteristics: quality, completeness,
timeliness and relevance.
h.c om h .com h.c om .c h.c om om

o b-b o b- b
o o b-b ob -bh b-b
w.u61. (p. 368) __________wrefers
w.u to the ability of a computer
w.u or device to transport
w.usignals through the air.w.u
ww Wireless networking w ww ww ww
bh .com b h .com b h .com bh.c

om h.c om
ob- -Chapter 11 #61
.uDias b-
.uofosoftware .uob
- ob- .uo b-b
w Learning Goal: Describe various w
types and hardware w w.u w

m
h.com
o b - b
.uo b-b
w w w w.u w
ww ww ww w w ww
m .com om om .com
bh.co bh h.c h.c h
w w.u w.u w.u w
ww ww ww ww ww
ob
ww ww ww www w w
62. (p. 368) The technology used to obtain an Internet connection without having to connect to a phone line or
cable line
h om
.cis called __________. .com
h h .com h .com h .com
b b b b b
ob- fidelity (Wi-Fi) ob-
wireless ob- ob- ob-
w.u w.u w.u w.u w.u
ww ww ww ww ww
m .com .com .com om
bh.co
b h b h b h h.c
- b-
w w w.u w.u w.u
ww ww w w ww w w
63. (p. 369) A(n) __________ is a companywide network, closed to public access that uses Internet-type
technology. m
intranet
b h .co b h.com b h .com b h .com bh.co
m
ob - - - - -
ob
w .uo b
w w ww ww ww ww
.com .com m om om
h
b b h bh.co h.c h.c
.uo b- o b- .uo b-
.uo b-b .uo b-b
w w.u w w w
ww w w ww ww ww
64. (p. 369) A(n) __________ can consist of hardware or software and prevents outsiders from accessing
information the user does not want others to see.
m m m m om
firewall
-b h.co h.co h.co h.co h.c
.uob .uo b-b o b-b o b-b .uo b-b
w w w.u w.u w
ww ww ww ww ww
om .com
ob -bh ob-
bh
b-b b- b h
b-b
ww ww ww ww
65. (p. 370) A(n) __________ is a semiprivate network that uses Internet technology and allows more than one ww
company to access the same information or allows people on different servers to collaborate.
extranet com com com com om
. . h. h. .c
ob -bh ob -bh b-b b-b b -bh
.u .u .uo w.u
o .u o
www ww
w
ww
w
ww ww
w
o b-b o b- b
o o b-b b-b ob -bh
w w.u w w.u w w.u w w.u w .u
w 66. (p. 370) __________
w are people who break into
w computer systems for w
illegal purposes. ww
Hackers
m om om om om
o
.uDiasb - o b-b o b-b ob- .uo b-b
w - Chapter 11 #66 w.u w.u w.u w
ww w
w types of software and hardware w
Learning Goal: Describe various
w ww ww

m
h.com
o b - b
.uo b-b
w w w w.u w
ww ww ww w w ww
m .com om om .com
bh.co bh h.c h.c h
w w.u w.u w.u w
ww ww ww ww ww
ob
ww ww ww w ww w w
67. (p. 371) A(n) __________ is a private data network that creates secure connections or "tunnels", over regular
b com
Internet .lines.
ob- private network ob-
virtual ob- ob- ob-
w.u w.u w.u w.u w.u
ww ww ww ww ww
m .com .com .com om
bh.co
b h b h b h h.c
- b-
w w w.u w.u w.u
ww ww w w ww w w
68. (p. 372) Software that is copyrighted but distributed to potential customers free of charge is called
__________.m
shareware
b h .co b h.com b h .com b h .com bh.co
m
ob - - - - -
ob
w .uo b
w w ww ww ww ww
.com .com m om om
h
b b h bh.co h.c h.c
.uo b- o b- .uo b-
.uo b-b .uo b-b
w w.u w w w
ww w w ww ww ww
69. (p. 368) IBM is working on a solution to __________ with an approach called SMASH: simple, many and
self-healing.
m m m m om
computer
-b h.cobreakdowns h.co h.co h.co h.c
.uob .uo b-b o b-b o b-b .uo b-b
w w w.u w.u w
ww ww ww ww ww
om .com
-bh ob-
bh
b-b b- b h
Rationale: IBM is working on a solution to computer breakdowns with an approach called SMASH: simple, many and self-healing. The hope is to build computers
ob b-b
w.u w.u .uo
made of many small components that have the ability to monitor their own performance and solve problems.
w w .uo w .uo
ww ww ww ww ww
70. (p. 368) The technology that allows you to connect your laptop to the Internet in a hotel, an airport or Panera
Bread is
b h com __________. bh.com
.called b h .com b h .com b h .com
ob- (wireless fidelity).uob-
.uWi-Fi .uob
-
.uob
-
.uob
-
w w w w w
ww ww ww ww ww

h.c om .com
h h.c om h.c om .c om
b-b b- b
Level of Learning: Understands concepts and principles b-b b-b b -bh
o
Rationale: Wireless fidelity (Wi-Fi) is the technology used to obtain an Internet connection without having to connect to a phone line or cable line. w .u o
ww ww ww w w ww
71. (p. 375) A(n)m __________ is a piece of
m programming code inserted m into other programming m to cause some
unexpected
b h . c o and for the victim, .c
usually
b h o undesirable, event.
b h . c o
b h . c o
b h .com
ob- ob- ob- ob- ob-
w.uvirus w.u w.u w.u w.u
ww ww ww ww ww
.com
bh h.c om h .com h.co
m
h.c om
.uo .uo b-b
b-
.uo b- b
o b - b
.uo b-b
w w w w.u w
ww ww ww w w ww
m .com om om .com
bh.co bh h.c h.c h
w w.u w.u w.u w
ww ww ww ww ww
ob
ww ww ww w ww w w
72. (p. 377) Most e-mail travels over the Internet in __________ plain text, meaning that the information can be
viewed by m
.coanyone. .com .com .com .com
b h b h bh b h b h
ob-
unencrypted ob- ob- ob- ob-
w.u w.u w.u w.u w.u
ww ww ww ww ww
m .com .com .com om
bh.co
b h b h b h h.c
- b-
w w w.u w.u w.u
ww ww w w ww w w
73. (p. 377) Web sites often send __________ to your computer that stay on your hard drive.
cookies m m m m m
h.c o h.co h.c o h.c o h.co
o b-b .uob
- b
w w.u w w w.u w
w ww ww ww ww

m
h.c om h.c om
o b- o b- o .uo b- o b-b b-b
w w.u74. (p. 379) When evaluating
w w.udata on the Internet, wconsider
w.u __________. How
w wreliable and free from w.isu the
error
w
w w w w w
information?
accuracy
.c om h.co
m
w .u w .uo w.u
o
w.u
o
w .uo

ob(p.- 379) When evaluating.udata
.u75. ob- on the Internet, consider - -
.uob __________. Is thewinformation
.uob presented with.ua ob
-
w w w w
ww minimum of bias? ww ww ww ww
objectivity
h .com .c om h.c om h.c om .c om
- b -bh b-b b-b -bh
w.uob w .u ob
w .uo w.u
o
w .u ob
w w Dias - Chapter 11 #75 ww ww ww ww
h.c om .com h.c om h.c om om

b-b b- b h
b-b b - bh.c b-b
o o o o o
w.u76. (p. 376) If 30 terrorists
wwith
.u __________ skills and
w.u$10 million attackedwthe
w.U.S.
u today, they could shut
w.udown
ww entire communications, ww money supply, electricity
ww and transportation systems.
w ww
hacker
m om om om om
o b
.uDias
- o b-b .uo b-b ob- .uo b-b
w - Chapter 11 #76 w.u w w.u w
ww w
w in information technology
Learning Goal: Discuss challenges ww ww ww
Rationale: According to Mike McConnell, former director of the National Security Agency, if 30 terrorists with hacker skills and $10 million attacked the U.S. today,
they could shut down entire communications, money supply, electricity and transportation systems.

m
h.c om
o b - b
.uo b-b
w w w w.u w
ww ww ww w w ww
m .com om om .com
bh.co bh h.c h.c h
w w.u w.u w.u w
ww ww ww ww ww
ob
ww ww ww w ww w w
77. (p. 376) More than __________ of U.S. companies scan employee e-mail regularly and legally.
one-fourth
h .com .com h .com .com .c om
b-b b-b -bh b-b
h -bh
w .uo w.u
o
w .uob w.u
o
w .u ob
ww w w ww ww ww
m .com
.com .com om
h.co h h h
Rationale: E-mail is no more private than a postcard. More than one-fourth of U.S. companies scan employee e-mail regularly and legally.
b b b b h.c
.uo b -
w w w.u w.u w.u
ww ww w w ww w w
78. (p. 359) In the 1970s business technology was known as _________________.
A. Data processing
b .com systems
B. Information
h b h.com b h .com b h .com bh.co
m
- - - - -
w.uC.obData analysis w .uob w .uob w .uob w .uo b
ww D. Information technologyww ww ww ww

m
h.c om h.c om
.uo b-
o b- .uo b-
.uo b-b .uo b-b
w w.u
w w w
ww w
w ww ww ww
79. (p. 359) c__________ is/are raw, unanalyzed and unorganizedcofacts

b h . om bh .com b h . m and figures. bh.com h.c om
A. Information
-
.uB.obSpreadsheets .uob
-
.uob
-
.uob
-
.uo b-b
w w w w w
ww C. Data ww ww ww ww
D. Numeracy
ob -bh ob-
bh
b-b b- b h
b-b

ob(p.- 359) __________ is/are
.u80. b- processed and organized
.uothe
-
.uob data that can be used ob-managerial decision making.
.ufor .uob
-
w w w w w
ww A. Data ww ww ww ww
B. Information
C. Knowledge
.com
D. Intelligence
h h .com h.c om h.c om .c om
- b b- b b-b b-b -bh
w .uob w .uo w .uo w.u
o
w .u ob
ww ww ww w w ww
m om
om om om
h.co
b h.c h.c bh.c h.c
.uo b -
w w w w.u w
ww ww ww ww ww

m
h.com
o b - b
.uo b-b
w w w w.u w
ww ww ww w w ww
m .com om om .com
bh.co bh h.c h.c h
w w.u w.u w.u w
ww ww ww ww ww
ob
ww ww ww w ww w w
81. (p. 359) In the 1980s business technology was known as _____________________.
com
A. Data .processing
- b
B. Information systems - b - b - b -bh
w .uC.obData analysis w.uob w .uob w .uob w .u ob
ww ww ww ww ww
m .com .com .com om

.uDias b -
o - Chapter 11 #81 .uo b- o b- ob- o b-b
w w w.u w.u w.u
ww ww
w w ww w w
om
h.cIn the 1990s business-btechnology
82. (p.-b361) h.c om .c
then became known .c om om h.co
m
o b ob o b -bh as _________________.
o b -bh b- b
w.uA. Data processing ww.u w.u w.u w .uo
ww B. Information systems w ww ww ww
C. Data analysis
D. Informationom technology om om om om
h.c h.c h.c h.c h.c
.uo b-b o b-b .uo b-b .uo b-b .uo b-b
w w.u w w w
ww w w ww ww ww
.c om h.co
m
.u uo
w.wireless
w 83. (p. 362) Blackberrieswor
o
w.uencourage __________
o
wor.uindependence of location.
w.u
o
w w w laptop w
computers
w w w w w
A. Virtualization
B. Instant messaging
C. Wi-Fi
b h .com bh .com h.c om h.com h.c om
-
.uD.obViral marketing ob- .uo b-b .uo b- b
.uo b-b
w w.u w w w
ww ww ww ww ww
m
om om om om
h.co -bh
.c
b h.c h.c -bh
.c
.uob
- ob
.u .uo b-b o b-b ob
ww w w w.u w .u
Rationale: Virtualization is accessibility through technology that allows business to be conducted anywhere at any time. For example, you can carry a virtual office
w ww ww
using such tools as Blackberries or wireless-enabled laptop computers. ww ww
84. (p. 362

h omThe advantage to IM
.-c363) h .in m
cobusiness .com
is that ___________________.
h h .com .c om
- b - b - b - b -bh
w .uA.obIt is immediate w .uob w .uob w.uob w .u ob
ww B. There is no incrementalww cost ww ww ww
C. Business professionals can participate in multiple conversations at once
D. All of the above are advantages to IM
m om om om om
.uo b -
w w w w.u w
ww Dias - Chapter 11 #84
ww ww ww ww
.com om .com m om
Rationale: Instant messaging (IM) allows business professionals to participate in multiple conversations at once. The advanta ge to IM in business is that IM is
h h.c h h.co
immediate, even more so than e-mail and there is no additional incremental cost, which makes overseas communication easier and cheaper.
b h.c
o b - b
.uo b-b
w w w w.u w
ww ww ww w w ww
m .com om om .com
bh.co bh h.c h.c h
w w.u w.u w.u w
ww ww ww ww ww
ob
ww ww ww www w w
85. (p. 364) Information overload in business is also called ____________________.
A. Infoglut
h .com h .com h .com h .com .c om
- b
B. Infoquan - b - b - b -bh
w .uC.obInfosum w .uob w .uob w .uob w .u ob
ww ww ww ww ww
D. Overinfo
m .com .com .com om

b -
o - Chapter 11 #85
.uDias .uo b- o b- ob- o b-b
w w w.u w.u w.u
ww ww
w w ww w w
om
h.cA(n) __________ stores
86. (p.-b365) .c om .c om .c om h.co
m
o b ob -bh data on a specific subject
o b -bhover a period of time.
o b -bh b- b
w.uA. Data handler w.u w.u w.u w .uo
ww B. Info handler ww ww ww ww
C. Info warehouse
D. Data warehouse
om om om om om
h.c h.c h.c h.c h.c
.uo b-b o b-b .uo b-b .uo b-b .uo b-b
w w.u w w w
ww w w ww ww ww
.c om h.co
m
ob -bh o b- b b-b b-b b-b
.u .uo
w.u for hidden patternswinwthe
w 87. (p. 365) __________wlooks
o o
w.u and discovers relationships
w.u
w w w w data in a data w
warehouse
w w w
among the data.
A. Data deciphering
b com
B. Datah.patterning
bh .com h.c om h.com h.c om
-
.uC.obData mining .uob
-
.uo b-b .uo b- b
.uo b-b
w w w w w
ww D. Data development ww ww ww ww
m om om om om
bh.co -bh
.c h.c h.c -bh
.c
.uob
-
ww
w w w.u w .u
w ww
ww ww ww
88. (p. 366) cInom

h . Internet __________, h .data
commining is called shopping
h .comcart analysis. h .com .c om
b
A. Manufacturing
- - b - b - b -bh
w .uB.obWholesaling w .uob w .uob w .uob w .u ob
ww ww ww ww ww
C. Retailing
D. Cooperatives
m om om om om
.uo b -
w w w w.u w

m
h.com
o b - b
.uo b-b
w w w w.u w
ww ww ww w w ww
m .com om om .com
bh.co bh h.c h.c h
w w.u w.u w.u w
ww ww ww ww ww
ob
ww ww ww www w w
89. (p. 365) Usefulness is based on four characteristics: quality, completeness, timeliness and
.com
______________________.
- b
A. Accuracy - b - b - b -bh
w .uB.obLots of information w.uob w .uob w .uob w .u ob
ww ww ww ww ww
C. Quick retrieval
D. Relevance
m .com .com .com om
.uo b -
w w w.u w.u w.u
ww Dias - Chapter 11 #89 ww w w ww w w
Rationale: Usefulness is based on four characteristics: quality, completeness, timeliness and relevance.
m
o b-b .uob
- b
o b-b o b-b .uo b- b
w w.u90. (p. 367) Hardware includes
w w w.u
w ______________________. w.u w
w w w ww ww
A. Computers
B. Pagers
C. IPods
m
h.c om h.c om
-
.uD.obAll of the above o b- .uo b-
.uo b-b .uo b-b
w w.u w w w
ww w w ww ww ww
om
.c h.co
m
ob -bh
b- b b-b b-b b-b
w .u w .uo
w.u
o
w.u
o
w .uo
ww ww ww ww ww
91. (p. 368) __________ refers to the ability of a computer or device to transport signals through the air.
A. Wireless
b h .comnetworking
bh .com b h .com b h.com b h .com
-
B. Wireless fidelity - - - -
w .uC.obWireless signaling w.uob w .uob w .uob w .uob
ww ww ww ww ww
D. Flexible wiring
h .com h .com h .com h.com .c om

b
ob- -Chapter 11 #91 - b - b b-b -bh
w.uDias w . uob w .uob w.u
o
w .u ob
ww Learning wwtypes of software and hardware ww
Goal: Describe various
ww ww
om
h.cThe technology used -to
92. (p.-b368)
om
.c an Internet connection.c .c om .c om om
b b bhobtain b-bh without having to connect
b -bh to a phone line orb -bh
o o o o o
w.ucable line is called _____________________.
w.u w.u w.u w.u
ww A. Wireless networking ww ww ww ww
B. High-fidelity
C. Wireless fidelity
D. Free b h .com
networking b h .com b h .com b h .com b h .com
- - - - -
w .uob w .uob w .uob w.u
ob
w .uob
ww ww ww ww ww
.com om .com m om
h
b h.c h h.co h.c
o b - b
.uo b-b
w w w w.u w
ww ww ww w w ww
m .com om om .com
bh.co bh h.c h.c h
w w.u w.u w.u w
ww ww ww ww ww
ob
ww ww ww w ww w w
93. (p. 369) A(n) __________ is a companywide network closed to public access that uses Internet-type
technology.
b h .com b h .com bh .com b h .com b h .com
-
A. Extranet - - - -
w .uB.obIntranet w.uob w .uob w .uob w .uob
ww ww ww ww ww
C. Companet
D. Firewall
m .com .com .com om
.uo b -
w w w.u w.u w.u
h.c om h.com h .com h .com h .com

b-b
o (p. 369) A(n) __________
.u94. b- b
.uoprevents outsiders from ob-
b
.uaccessing
- b
.uob the user does notwwant
corporate information .uob
- b
w w w w
ww others to see. ww ww ww ww
A. Intranet
B. Firewallom
.c .com h.co
m
h.c om h.c om
o b-bh
C. Extranet
o b- b h
b- b b-b b-b
w.uD. Castlewall w.u w .uo w .uo w .uo
ww w w ww ww ww
.c om
h.co
m
ob -bh b- b
b-b b-b b-b
w .u .uo
w w.u
o
w.u
o
w .uo
ww ww ww ww ww
95. (p. 371) Just as phone companies provide secure shared resources for voice messages, __________ provide the
same secure
b h .comsharing of public resources
bh .com for data. b h .com b h.com b h .com
- - - - -
w .uA.obVIPs w .uob w .uob w .uob w .uob
ww B. VPNs ww ww ww ww
C. EXNs
D. IMPs
m om om om om
bh.co -bh
.c h.c h.c -bh
.c
.uob
-
ww w w w.u w .u
w Dias - Chapter 11 #95
ww ww ww ww
om .com om om
Rationale: A virtual private network (VPN) is a private data network that creates secure connections or "tunnels", over regular Internet lines. The idea of the VPN is to
h.c h h.c h.c .c om
give the company the same capabilities at much lower cost by using shared public resources, rather than private ones.
o
w .u o
ww ww ww w w ww
96. (p. 372 - 373) Which of the following statements about computer software is true?
A. An expert system is a type of software that only expert users are qualified to use
.comis not copyrightedband
B. Shareware
b h h .coismfree for the taking bh.com b h .com h.c om
-
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b-
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w Learning Goal: Describe various types of software and hardware
w w w.u w
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Level of Learning: Understands concepts and principles ww w w ww
Rationale: An expert system is a type of software that is meant to solve problems in a variety of industries. Shareware is co pyrighted but distributed to potential
customers free of charge. Groupware is software that allows people to work collaboratively and share ideas. It runs on a network and allows people in different areas
to work on the same project at the same time.
m .com om om .com
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97. (p. 374) Which of the following is an information technology challenge?
.com security
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98. (p.-b375)
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h.c are called .c om om
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99. (p. 376) What percentage of the systems the government needs to protect is in the private sector?
A. 10
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100. (p. 377)coMost

b h . m e-mail travels over
b h .cthe
omInternet in __________
b h .coplain
m text, meaning that.cthe
b h ominformation being h.com
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ob-is not in a secret code.uand
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w . u w w w. u w . u
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ob -bh ob -bh ob -bh ob -bh ob -bh
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101. (p. 377) A(n) __________ is a piece of information sent by a Web site over the Internet to your Web browser
b h .com is expected to save

that the browser
b h om send back to the server
.cand bh
m
.cowhenever b h .com
the user returns to that Web site.
b h .com
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of.cthe above statements are
b h com
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security breaches and lose faith in the company's ability to protect its assets and reputation. w.u
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Rationale: Technology workers are reluctant to give information to the government in exchange for increased protection for fear tha t the public will find out about
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ww ww ww ww ww
103. (p. 377) Which

m of the following .statements
m about privacy on the m Internet is correct? .com
A. U.S.b h . c o
companies are not h
allowed
b c o
by law to scan employeeb h . c o
e-mail b h b h .com
- b- ob- - -
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w .utext w .uob w .uob
ww C. The Internet allows wwWeb surfers to access w w
all sorts of information aboutww both business and individual
ww Web
sites
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om om om om
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Rationale: U.S. companies are legally allowed to scan employee e-mail and about 25% of them do so. Most e-mail travels over the Internet in unencrypted text. The
h .c om
b-b b- b b-b
Internet allows Web surfers to access all sorts of information about both business and individual Web sites. b-b b -bh
o
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104. Explain three ways that information technology is changing business.
b h .com b h .com bh .com b h .com b h .com

ob- should describe .three
.u[Student
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.uob
- down corporate barriers,
Technology is ubreaking
. ob .uob
-
w w w w w
ww allowing functionalwdepartments
w or product groups
ww (even factory workers)wwto share critical information
ww instantly.
Operations: Technology shrinks cycle times, reduces defects and cuts waste. Service companies use technology
to streamline ordering and communication with suppliers and customers. Staffing: Technology eliminates layers
b .com and cuts the number
of management
h b h.coofmemployees. Companies
b h
m computers and telecommunication
.couse b h.com b h .com
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ww wwcustomer and marketingwcomments
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tasks from m
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ob- strengthen customer
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m information, we .have mto know what is useful and
m what is not useful. .Describe
m the four
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ob -bh -bh -bh b-b
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Quality: Quality means the information is accurate and reliable. Completeness: There must be enough ww
information to allow individuals to make a decision but not so much as to confuse the issue. Today, the problem
is often tooom
much information rather othan too little. Timeliness:oInformation must reach business owners and
managers
b h .cquickly. If informationbh .c mtoo long to pull upbith.may
takes
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b h.com a decision maybh.com
because
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ww questions, in order to w w ww
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b
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106. Explain the difference between shareware and freeware.
ob-
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ww ww
Limewire is a peer-to-peer wwfor Java
file-sharing client
platform. The shareware concept has become very popular and has dramatically reduced the price of software.
Public domain software (freeware) is software that is free for the taking. The quality of shareware and freeware
m m m m m
h.co
varies greatly.
-b h.co -b h.co -b h.co -b h.co -b
ob ob ob ob ob
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107. List the information technology challenges of today.
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32 Learning Goal: Describe various types of software and hardware
m Discuss challenges in information
coGoal: com technology .com om m
h.co
23 Learning
b h . b h. b h h.c
-
.u20obLearning Goal: Understand
28 Learning -
uob technology's role in business
Goal: Explain information
uob
- o b-b .uo b- b
w w .how w . w.u w
ww ww information is managed w
w ww ww
75 Level of Learning: Knows basic terms and facts
28 Level of Learning: Understands concepts and principles
m m m m m
- b
1
h.co A can
Rationale:
- b h.coVPNs
virtual private network (VPN)
- b co secure connections or "tunnels",
is a private data network that creates
hof.public - b h.cforoover regular Internet lines
- b h.co
ob. Companies use public ob
lines securely. provide secure ob
sharing resources for dataob
and allow on-demand ob
networking: a
w w.u n authorized user can join
w wthe.unetwork for any desired function,
w w.uat any time, for any length ofwtime,
w.uwhile keeping the corporatewnetwork
w.u sec
w ure. w w w w
1 Rationale: A virtual private network (VPN) is a private data network that creates secure connections or "tunnels", over regular Internet lines
. The idea of the VPN is to give the company the same capabilities at much lower cost by using shared public resources, rather than private
ones..com .com .com .com m
- b h - bh - b h - b h - b h.co
1obRationale: According to Mike McConnell,
b ob Security Agency, if 30.terrorists
former director of the National ob with hacker skills and $10 millio
ob
w.u n attacked the U.S. today, .uocould
wthey w.u
shut down entire communications, w uand transportation systems. ww.u
money supply, electricity
w w w w w w w w w
1 Rationale: Although many people looking to buy a computer think first of the equipment, it is important to find the right software before fin
ding the right hardware. Some programs are easier to use than others. Some are more sophisticated and can perform more functions than oth
ers.
.c om c om
of.software
om
.c in a variety of industries.bShareware
.c om
is copyrighted but disbh.c
om
b -bh to An
1
Rationale:
-ofbh
expert system is a type
b -thathallows people
that is meant to solvebproblems
b b - h and share -
w
o tributed potential customers
.u network and allows people w
o
free charge. Groupware is o
software
.inudifferent areas to work on thewsame to work
.u project at the same time. w.u o
collaboratively .uoonb a
ideas. It runs
w
w w w w w w ww w w
1 Rationale: An expert system is a type of software that is meant to solve problems in a variety of industries. The doctor would input the sym
ptoms and the possible issues would then be viewable.
1 Rationale:m
.coe-commerce. .com
Any business participating in e-commerce
.com
is engaging in e-business,
.co
while a business may engage in m
e-business without necessar
.com
b
ily
- h
doing - b h - b h - b h - b h
ob .uobkeep their antivirus protection ob .uob practice "safe computing" ob
w w.u1 Rationale: Computer users
w wshould w w.uprogram up-to-date and, more
w wimportant, w w.uby not
w w unknown sources and by scanning
downloading files from w file storage devices, such as CDs
w and USB flash drives, before accessing
w any of t
he files on them.
1 Rationale: E-mail is no more private than a postcard. More than one-fourth of U.S. companies scan employee e-mail regularly and legally.
m m m m m
1 h.co E-mail is no more private-bthan
Rationale:
- b h.caopostcard. You do not need-b be.c
toh o target of a criminal investigation
the
- b h.coto have your e-mail review-bh.co
.uobed .uobor in your personal life. More
by someone in your company obone-fourth of U.S. companies.uscan
than
.u obemployee e-mail regularly and
.uo b
legall
w ww y. ww w ww w ww w ww w
1 Rationale: Figure 11.2 states that customer service representatives can solve customers' problems instantly by using companywide databases
to complete tasks from changing addresses to adjusting bills. Information gathered from customer service interactions can further strengthe
n customer relationships.
om
h.c Figure 11.2 states that technology
.c om om
.c cuts the number of employees. .c om .c om
1
o b
Rationale:
s
-band telecommunication o b
equipment
-btohcreateeliminates
"virtual offices" o
with b -bh and
layers of management
employees in various locations. o b -bh Companies use computer
o b -bh
w .u w.u w .u w .u .u w
ww 1 ww
Rationale: Figure 11.2 states that technology is breaking w corporate barriers, allowingwfunctional
wdown w w (even
wgroups
departments or product
factory workers) to share critical information instantly.
1 Rationale: Hackers are people who break into computer systems for illegal purposes, such as transferring funds from someone's bank accou
h om
nt to their own without authorization. Oneco
.csusceptible h
m problem with computer.technology,
. ongoing h com which is likely tobpersist h .coinmthe future is that computbh.com
- b
ers are to hackers. - b - b - -
w .u2obRationale: IBM is workingwon b
.uaosolution ob
w.u with an approach called SMASH:
to computer breakdowns
ob
w.u simple, many and self-healing.
b
uohop
w.The
ww w w w
w made of many small componentswthat have the ability to monitor their
e is to build computers
w
w own performance and solve problems.
w
1 Rationale: In Internet retail, data mining is called shopping cart analysis. Using shopping cart analysis, a manager can see what items people
buy together and as a result make recommendations on product placement.
m m m m .com
2 h.co In managing information, we
Rationale: co to know what is useful andhwhat
h.have .cois not useful. Usefulness is based
h.coon these four characteristic h
.uo b-b o b-b o b-b o b-b .uo b- b
w w.u w.u w.u w
ww ww ww ww ww
ob
ww ww ww w ww w w
s: quality, completeness, timeliness and relevance.
1 Rationale: m
.cisothat . soom
Instant messaging (IM) allowscbusiness
.coinmmultiple
professionals to participate m advantage to IM in bu .com
.coThe
conversations at once.
- b h
siness IM is immediate, even
- b h
more than e-mail and there is no
- b h
additional incremental cost, which
- b h
makes overseas communication-bh
w .uobeasier and cheaper. .uob .uob .uob .uob
ww 1 Rationale: Technology
ww www
w workers are reluctant to give information ww
w for increased protection forw
to the government in exchange
ww
fear that the pu
blic will find out about security breaches and lose faith in the company's ability to protect its assets and reputation.
1 Rationale: The importance of information management cannot be overemphasized. For most companies, the proper management of informa
h om
tion is.cthe core of their business.
h .com h .com h .com h.co
m
- b
1obRationale: U.S. companies are o - b -
b allowed to scan employee.ue-mailb - b - b
legally ob and about 25% of them do.uso.obMost e-mail travels over the Internet
ob i
w w.u n unencrypted text. ThewInternet
w.u allows Web surfers to access
w wall sorts of information about w wbusiness and individual Web w
both w.u
sites.
w w w w w
1 Rationale: Usefulness is based on four characteristics: quality, completeness, timeliness and relevance.
1 Rationale: Virtualization is accessibility through technology that allows business to be conducted anywhere at any time. For example, you c
am m om computers. om
b h . can carryo virtual office using such tools asoBlackberries
b h . c or wireless-enabled laptop
b h . c b h . c bh .com
-
1 Rationale: Wi-Fi or wireless fidelity- is the technology used to obtain - Internet connection without ohaving
an - to connect to a phone line orobcab-
w.uoble line. This is available inwPanera
.uobBread and other restaurants. w .uob w .u b w.u
ww 1 Rationale: Wirelessw w w w w w w w
fidelity (Wi-Fi) is the technology used to obtain an Internet connection without having to connect to a phone line or cab
le line.
1 Rationale: Wireless networking refers to the ability of a computer or device to transport signals through the air and without cords.
m
h.c om h.c om
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ww ww ww ww ww

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ob -b ob -b ob -b -b -b

w.u w.u w.u .uob w.u

h.c om h.c om h.co

h.c om h.com h.c om h.c om h.co

b h .com b h.com bh.co

11. Technology eliminates layers of management.

13. A data warehouse

14. Data mining

. com . com . com . com .c om

h .com h .com h .com h.c om .c om

b h .com b h .com b h .com b h .com h.c om

bh .com b h .com b h .com bh .com h.com

21. In Internet retail, data mining is called shopping cart analysis.

b h .com bh .com b h .com b h.com b h .com

32. Wirelessmnetworking has set the common

34. A VPNoallows a company to have privacy and security in its network.

35. It is important to find the right software

b .com provider mightbuse

bh .com b h .com b h .com bh .com b h .com

40. Instability in technology may be caused by human error.

42. All the information

43. Computers today are still susceptible to hackers.

b com for business technology

bh .com b h .com b h .com bh .com h.com

b h .com b h.com bh.co

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b h .com bh .com b h .com b h.com h.c om

h .com h .com h .com h .com .c om

h.com h .com h.c om h.c om .c om

bh .com h.c om h .com h.co

b h .com retail, data mining

b .com information, usefulness

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b h .com b h .com b h .com b h .com b h .com

.c om .com h.c om .com h.c om

bh .com are people whobh

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73. Web c sites

bh .com b h .com b h .com bh .com b h .com

b h .com money supply,bhelectricity

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81. In the 1980s

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b h .com overload in business

bh .com b h .com b h .com b h .com b h .com

bh . com b h .com b h . com b h . com h.c om

b h .com b h.com bh.co

92. The technology

b .com of public resources

b h .com b h.com bh.co

98. Programming m codes inserted into other

b h .com b h.com bh.co

bh .com h.c om h .com h.co

m .com .com .com om

h.c om h.com h.c om h.c om h.co

b h .com b h.com bh.co

.c om .com h.c om .com h.c om

h.c om h .com h.c om h.com .c om

bh .com h.c om h .com h.co

h.c om h.c om h.co

b h .com b h.com b h .com b h.com b h .com

h.c om h.com h.c om h.c om h.co

2. (p. 359) Incothe