Introduction To The Ion

1.
1 INTRODUCTION OF THE STUDY
BSNL BROADBAND
When people say they have broadband Internet, what they really mean is
that they are enjoying high-speed Internet access - high speed in terms of data
transmission, upload, and download times, and connectivity. If you compare
broadband Internet with a regular dial-up connection, you certainly won't like
going back to the latter.
Broadband Internet connection has a lot of advantages. And it is not just

speed - although that is the most obvious of them all. If you think you can live
with dial-up's 56 kbps transmission rates, think again. You are missing a lot on
these:
1. The freedom to use your phone line while surfing:
Ever wondered why you could use the phone at the same time surf the
Internet using the same phone connection? It's because the voice and data lines
are separated if you are have broadband. In a dial-up connection, these two
passes though the same avenue - that's the reason nobody can contact your
phone if you are busy reading your mails.
2. Simultaneous Internet usage:
Do you have more than one computer at home? If you do, then you are
better off using broadband to share Internet access with all your computers.
Setup is not only easy; sharing bandwidth or speed with other computers won't
be a hassle either. However, if you have dial-up, there's no other way around it
than to get separate phone lines for each Computer. Sharing with one phone line
is possible, but you won't like the speed you'll get. Plus, the complicated setup is
really not worth it.
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3. Higher reliability:
How many times are you disconnected from the Internet while working on
something important with your dial-up connection? Too many times, I guess. It's
because dial-up modems are analog. They rely on pulse rate. With broadband,
you experience a highly digital connection. So the packets sent are somehow
consistent. There's won't be as frequent data overload as a dial-up modem.
4. Easy connectivity:
If you were given a choice between a broadband Internet connection that's
always on and a dial up connection that isn't, which would you choose? A
broadband Internet is always on, meaning you can use it once your computer is
up and running. In a dial-up connection, you need free your phone line first, wait
for a dial tone, dial out, wait for the server's response, perform modem
handshake, and authorize the connection. This is how long connecting to the
Internet is with dial-up. Even though these processes are automatic, it is still
lengthy when compared to broadband. And do you know what happens when the
server declines connection? You'll do all those over again!
DIFFICULTIES
 Due to a far location of the receiving antenna, there is inherently
signal latency. The delay is about 0.25 seconds or so, which
definitely affects Internet users relying on real-time
communications.
 Satellite Internet is the most expensive of all broadband service
options. A two-way satellite Internet system costs $600 or more
covering antenna and installation costs with service charges double
the amount that of a standard DSL arrangement to reduce costs,
consumers can subscribe a one-way system that amount
significantly less in initial purchase and monthly service charges.
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BROADBAND OVERVIEW:
The Indian telecommunication sector has been viewed by some as vividly
reflecting the success of government initiatives of liberalizing and reforming this
sector. In less than a decade, the telecoms sector has implemented a state-of-
the-art digital communications infrastructure almost exclusively founded on
private and foreign direct investment (FDI), at no cost to the government. Others
take the view that it took too long in the making. For, India began its liberalization
process as early as 1991. But this process seems to stall and it was only in 2001
that the Indian government did away with the duopoly and opened up the whole
fixed-line telephony segment to alternative operators. Before 2001, only VSNL, a
private company, had been allowed to compete with the two state-run incumbent
fixed operators: BSNL and MTNL. VSNL held a monopoly on international
telephony, but lost its exclusive right in April 2002 when the international market
was opened up to' competition.
CHARACTERSTICS OF BSNL BROADBAND:

BSNL stands for Bharat Sanchar Nigam, Ltd., India's leading
telecommunications network. The company was founded only in October 2000
but since then they had continued on to be the world's seventh largest
telecommunications company. BSNL handles a number of voice and data related
services such as VoIP, GSM mobile, and Broadband Internet service, among
others.
BSNL is very confident to say that it had installed a substantial number of

telecommunication infrastructures that allowed them to provide a strong
groundwork for the services that they provide to their clients. Right now, they
have at least 47.3 million lines to accommodate the same number of telephone
service subscribers. And for GSM mobile services, their capacity is presently at
20.1 million.
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This gives BSNL the edge and the capability to serve both the urban and
rural areas of India. In fact, they are the only provider that can bridge these two
together in terms of telecommunication facilities. BSNL's wide network had
certainly made a big difference in India's advancement in this particular field.
BSNL's technological advancement is the main reason why India is the
number one service provider of the whole of India. Aside from the optimum
service they provide, BSNL also gives their clients a wide ranging and very
transparent subscription plans. BSNL ensures that every potential client coming
from all walks of life can find the tariff scheme most suitable to them.
Currently, BSNL enjoys at least 600,000 broadband Internet clients both in
home and business sectors. A lot of people, especially businesses of all sizes,
choose to avail of their service because of their world-class multi-protocol and
multi-gigabit capable online communication facilities. This is also the very reason
that makes simultaneous voice, data, and video transfers possible.
BSNL is turning over an estimated amount of US $8 billion in gross
income every year. That amounts to around $2 billion net income for the
business. And if BSNL's infrastructures and assets were totaled, it would amount
to as much as US $14 billion.
And even if BSNL is enjoying this much success in India's
telecommunications industry, they are certainly not resting in their laurels. They
are presently aiming to increase the 47 million lines that they own into 125 million
by the end of 2007. This feat is estimated to be worth US $ 16 million in
investments. But the business that investment will bring will certainly return that
amount threefold.
FUTURE OF BSNL BROADBAND

I am not an astrologer but I do see what BSNL broad band’s future is and
it all looks shiny an bright from here. BSNL broadband is the largest broadband
service provider at the moment and by the looks of it they are moving really fast
towards becoming the largest in the world if this fast pace goes on for some time.
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The main problem with India is that there are remote areas where people want
broadband and the private operator doesn't want to go remote areas in for a few
customers and invest in equipment which it will have to wait for 50 years to break
even but the situation with BSNL broadband is the opposite and they are going to
the deepest of villages where private operators will take another 2 years to reach
as they will be waiting for the market demand to increase before they start
providing services in a given area.
BSNL already has telephone exchanges in all parts of India, which

includes the very remotest of areas, and all one needs is a bsnl phone line and
just apply for ads connection and you will be rolling very soon. All in all I think
BSNL broadband will continue to be a leading broadband service provider in
India in future and will improve their service to comply with international
standards.
BSNL BROADBAND PACKAGES STARTING FROM NEXT YEAR

The new plans (according to a local paper) from 1st January 2007 are-
Home 250 - I GB limit, 90 paisa per MB over the limit.
Home 500 - 2.5GB limit, 80 paisa per MB over the limit.
Home 1000 - 5GB limit, 80 paisa per MB over the limit.
Night Unlimited on all Home plans except Home 250 is from 8 PM to 8 AM now.
There is no mention of the Home 900 UL plan.
Business 700 - 4GB limit 80 paisa per MB over the limit.
Business 1200 - 8GB limit, 80 paisa per MB over the limit.
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Users are now more interested in knowing the status of Home 900 UL
package. However, getting over 1 mbps speeds on these cheap packages at
nighttime is still a very good deal.
In early 2006, taxes and duties in the Indian telecom sector were still
among the highest in the world. Taxes in India are around 35%, as compared to
c. 2.5% in some Asian countries. In the long term, this may restrict the potential
growth in the telecom sector as reduced margins leave inadequate capital for
reinvestment in the rollout of new networks, especially in rural areas (see below).
These issues have affected broadband uptake too. Large-scale rollout of ADSL
service began comparably late, end-2004 to early-2005. Since then, the
broadband segment has seen two digit growth rates in
Subscriber numbers.
The subscriber base in fixed line telephony segment has been increasing
over the last few years. Whereas, in Feb 2005, there were 45.59 million fixed line
subscribers, 79% of which are controlled by BSNL, this number grew by 8% to
49.21 million in Feb 2006. But mobile substitution is now starting to take
gradually hold. In Jan 2007, fixed line subscriber growth was negative, with a
loss of 300,000 lines. The official figure now stands at 40.40 million at the end of
Jan 2007. This includes a correction of WLL subscribers, which are now counted
towards wireless subscribers. BSNL held on to 84%, MTNL to 9% and other
private sector operators to 7% of fixed lines. BSNL has an almost 100% market
share of rural fixed lines.
The mobile segment added 6.81 million subscribers during Jan 2007, compared
to 6.48 million in Dec 2006. At the end of Jan 2007, the total wireless (OSM,
COMA and WLL-F) subscribers stood at 156.31 million. This represents a
doubling of mobile subscribers from 84.89 million in Feb 2006. In Sep 2006,
Bharti Airtel controlled 20.89% of the mobile subscriber market, followed by
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Reliance with 20.6%, BSNL with 18.30% and HUTCH with 15.72%, TTSL with
9.56%, IDEA with 8.00% and all others with 7.47%.
FUTURE TECHNOLOGIES
In the changing technology scenario, there is a possibility of new options
being used for provisioning of Broadband services. These technologies can also
be utilized for provisioning of such services within the licensing framework of the
service provider and the spectrum management policy of DoT.
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1.2 OBJECTIVES OF THE STUDY
 To identify the awareness of BSNL Broad Band service.

 To find out the various schemes in BSNL and its usage among the
customers.
 To analyze the services rendered band the satisfaction towards the
services among customers.
 To analyze the various usage problems in broad band.
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1.3 LIMITATIONS OF THE STUDY
1. Time and money played as major constraints restricting the study.

2. Since the respondents were met during their work hrs their busy schedule
was also a restricting factor.
3. The study is restricted to karur city only.
4. Sample size was limited to 80 people only.
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1.6 Chapterization of the Study
The first chapter deals with the ‘introduction’ which includes statements of
the problem, objectives of the study, hypothesis of the study, limitations of the
study and chapterization of the study.
The second chapter deals with the ‘concept and review’ which includes
concepts of the study, review of literature, company profile and dealer profile.
The third chapter deals with the ‘methodology’ which includes research
design, survey details, sampling techniques, data collection details, data
collection methods, sample size and tools of the study.
The fourth chapter deals with the ‘data analysis’ which includes analysis of
data.
In the last chapter ‘result and finding’ are presented based on the finding
of the study, suggestions and recommendations are given and the conclusion is
also included.
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2.1 COMPANY PROFILE
Broadband services are used by Telecom Companies worldwide to

leverage their existing investment in copper in the local loop. Copper as a last-
mile delivery medium has the advantage of near-universal penetration, and local
Telecom Companies are increasingly eyeing broadband services on it as a
means of 'hitting back' at cable operators who have begun infringing on their turf
by their bundled Internet offerings.
This article attempts to demystify the basic technologies involved in

broadband delivery, the Gal's attempts to promote broadband usage in the
country, and BSNL's broadband plans as part of its ambitious NIB-II project.
Modern Telecommunications network plays a key role in today's world and

are required to be continuously operated even in the most adverse conditions.
The Engineering Electrical Services in the buildings housing modern
telecommunications network must perform to an exceptional degree of reliability
so as to ensure that there are no breakdowns in the telecommunications system.
The safety and well being of the buildings, human inhabitants and its material
contents including telecom equipment depend on the smooth and reliable
operation of various Electro-mechanical services.
Electrical Divisions came into existence in the erstwhile P&T department
in 1963 to cater to the need for undertaking infrastructure electrical and
mechanical works in-house rather than sourcing it from CPWD as per earlier
practice. With bifurcation of P&T, the Electrical unit remained with DOT and with
the Corporatization; the Electrical unit has become part of BSNL.
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The Electrical Wing of BSNL is responsible for carrying out original and
maintenance works of following electro-mechanical services in BSNL/
Telecom/Administrative Buildings and residential quarters.
 Electrical Sub-stations
 Engine Alternator Sets
 Air-conditioning Installations
 Internal EI and Fans
 Water Pump Sets
 Fire Detection and Fire Fighting System
 Lifts
 Lightening Protection
With the liberalization and opening of telecom sector to Private

companies, the electrical unit is ready and equipped for its comprehensive role
for optimizing the electro-mechanical services and minimizing the energy cost.
The electrical consumption alone, accounts for around 20% of total operating
cost and it is necessary that energy audit is conducted at regular intervals. This
will further assume greater importance in the coming years as power supply gets
privatized and competition to BSNL becomes effective.
The strength of Electrical units lies in its specialized manpower, which can
undertake Energy Surveys and Energy audits. Energy Surveys comprises of two
Parts: (i) Saving on account of power factor that includes the contractive demand
vs the actual, the tariff charge and the multiplying factor in the bill. (ii) Saving by
way of optimum design layout and the equipment used. The Electrical unit is best
equipped to handle this task.
With the increase emphasizes on energy conservation, the Electrical

Engineers are required to introduce systems/ equipment for controlling, the
quality of power and for automation of Electro-mechanical services with remote
connectivity. Stringent quality Electro-mechanical items are required for energy
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conservation. Many products available in the market may have to be upgraded
by continuous interaction with manufacturers. Indian manufacturers mostly
manufacture the Electro-Mechanical items used in a Telecom Building, whereas
exchange equipment is being imported or manufactured by many International
giants. Thus, a Quality of Electro-Mechanical item manufactured by local industry
has to match with exchange equipment of international standards so that there is
no mismatch between the Quality of Exchange equipment and Electro-
mechanical items. This requires quality improvement at the manufacturing stage
itself. Factory visits, testing and Inspection have to be done on continuous basis
for improvement of quality. The specialized manpower available with the
electrical unit is in a position to playa dominant role on the above.
The Electrical unit also undertakes the following professional activities:

 Updating the specifications of various electro-mechanical works.
 Introduction of new and latest technology.
 Performance evaluation of various contracts.
 Inventory control and material management.
 Standardization of Products.
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ORGANIZATIONAL CHART
Chief General Manager
GM DGM IFA CMO DLWC (C)
AGM (A)
AO(TA)
AGM (IE/R&D)
DGM (MM) AGM AGM (PN) AGM™ AGM (comp) DLWC (C)
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2.2 PRODUCT PROFILE
ABOUT THE BROADBAND

BSNL has commissioned a world class, multi-gigabit, multi-protocol,
convergent IP infrastructure through National Internet Backbone-II (NIB-II), that
provides triple play services through the same backbone and broadband access
network. The Broadband service is available on DSL technology (on the same
copper cable that is used for connecting telephone) in a large number of
cities/towns on country-wide basis.
In terms of infrastructure for broadband services NIB-II has put India at par
with more advanced nations. The services that are supported includes: always-
on broadband access to the Internet for residential and business customers,
Content based services, Video multicasting, Video-on-demand and Interactive
gaming, Audio and Video conferencing, IP Telephony, Distance learning,
Messaging: plain and feature rich, Multi-site MPLS VPNs with Quality of Service
(QoS) guarantees. The subscribe will be able to, access the above services
through Subscriber Service Selection System (SSSS) portal.
PROCESS OF BSNL
State-owned telecom major Bharat Sanchar Nigam Ltd will invest about
Rs 2,000 crore to augment its broadband infrastructure in urban and rural areas
across the country. The company recently announced that it will upgrade its
existing broadband subscribers getting 256 kbps speed to 2 Mbs at the existing
tariff of Rs 250 a month. At present, BSNL has 8.2 lakhs subscribers using the
256 kbps broadband connection across the country.
BSNL has also enhanced the downloading limits in Home 250 and
Business 700 tariff plans to I GB and 4 GB from 400 MB and 2 GB respectively.
The limits in other plans have also been enhanced. "With the increase in
downloading limit, a Plan 250 customer will gain by Rs 840 per month for 1 GB
limit and Business Plan 700 customer will get a benefit of Rs 2,400 per month for
limits up to 4GB,” said a BSNL release.
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DOWNLOADING RATES
BSNL has also decided to bring down downloading rates from 1.40 per
MB to Rs0.90 per MB in Home 250 plan. Downloading rates have also been
lowered in other plans. Fixed monthly charges for ADSL modems have been
reduced from Rs 1 00 to Rs 60 per month. The new tariff applicable with effect
from December 1, 2006.
BSNL is also gearing up to deploy Wi-Max in the rural areas, where it is
difficult to offer broadband connection over copper lines. The company will add
1,000 Wi-Max towers by the middle of next year, which will cover 20,000-30,000
villages. The Government has declared 2007 as the Year of Broadband and
significant part of the target has to be met by BSNL.
BSNL is planning to add capacity for five million subscribers. Of this, 1.84
million lines will be in rural areas. Broadband service is currently available in 597
cities, which will be expanded to 1,000 cities and 20,000 villages.
BSNL BLUEPRINT
As per the blueprint prepared by BSNL, all Gram Panchayats will have
broadband coverage by 2008. All secondary and higher secondary schools and
all public health centers will be connected by December 2007. BSNL is already in
the process of launching triple play (telephone, TV and Internet on a single line)
services over broadband in Pune and subsequently in Chennai and Bangalore.
BSNL will start online gaming services over broadband with monthly fixed
charges ranging between Rs 100 and Rs 200.
BSNL is also launching location-based services in GSM segment. The
company has also decided to offer future fixed line telephones instruments with
latest features such as caller line identity (CLIP). BSNL has planned to replace all
the existing landlines phones with CLIP instruments gradually.
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BSNL BROADBAND SPEEDS
The recent increase in speeds by bsnl broadband to 2mbps for those
packages which have a limit of data transfer was great news but those people
who have unlimited connections of 256kbps are not happy at all but the thing
they don't understand is that everything comes with a price tag and nothing is for
free.
I recently went to a friend's place that now has a 2mbps connection and I
tried a large download and saw speeds of I.5mbps without using any download
accelerator and that too from a server in America, which is great I would say and
the speed was constant.
BEST ISP IN INDIA

The competition for Broadband has been increasing past few years with
India's step in media & communication. There has been many ISP's serving good
and reliable Internet service. But BSNL broadband has emerged up as a leader
among them breaking out the tough competition. It is government undertaking
offering the best and reliable plans which mean to be cost-effective. It has
provided net users a new horizon to Internet surfing and browsing. It is the most
cost-effective Gov. ISP in India. It offers various speeds ranging from 256 kbps to
whooping 2 mbps.
The best downloading rate has been found only in BSNL. It provides about
30-50% more downloading speed than any other ISP. The main reason for its
success is its less rate (Rs.) and more reliable service with no other hidden
charges. Its service and economical plans are so salutary that people have to
come up to offices for registration rather other ISP's come marketing for
customers.
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BSNL BROADBAND IS THE BEST ISP IN INDIA
BSNL broadband is fast becoming the best ISP in India if not already the
best leaving behind the all singing and dancing private ISP’s. In India about 4
years ago there was no sign of broadband even in the cities like New Delhi and
the only thing available was dial up internet connections and we used to get
charged for the phone calls too as none of the isp's had a toll free number for
internet access.
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CHAPTER 3
RESEARCH METHODOLOGY
3.1 RESEARCH DESIGN
Research design aids the researcher in the allocation of limited of

resources by posing crucial choices in methodology.
Research design is the plan and structure of investigation so conceived
as to obtain answers to research question. The plan is the overall scheme or
program of the research. It includes an outline of what the investigator will do
from writing hypothesis and their operational implication to the final analysis of
data.
DESCRIPTIVE RESEARCH DESIGN
The design for this study is descriptive research design. This design was
chosen as it describes accurately the characteristics of a particular system as
well as the views held by individuals about the system. The views and opinions of
the employees about the system help to study the suitability of the system well as
the constraints that might restrict its effectiveness.
3.2 SURVEY DETAILS
Questionnaire
Proper care has been taken to ensure that the information needs match
the objectives, which in turn the data collected through the questionnaire. The
basic cordial rules of questionnaire design like using simple and clear words, the
logical and sequential arrangement of questions has been taken care of.
3.3 SAMPLING DETAILS
The sampling technique adopted for the purpose of the study is Simple
Random Sampling.
SIMPLE RANDOM SAMPLING:
Each member of the population has a known and equal chance of being
selected.
SAMPLE SIZE
The sample size of the study is 80 customers.
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3.4 DATA COLLECTION DETAILS
PRIMARY SOURCE
The primary source of data is collected through questionnaire.
SECONDARY SOURCE
The secondary source of information is based on the various details

retrieved from Articles, Websites and Magazines.
The data for this study has been collected through primary sources.
Primary data for this study was collected with the help of Questionnaire.
3.5 TOOLS OF THE STUDY
Tools used for data collection:

The tools used for collecting the data is through the questionnaire. The
main reason for selecting the questionnaire method for the study is:
1. Respondents have adequate time to give well thought out answers.
2. The time of the study was also a limiting factor.
Statistical Tool
1. Percentage Analysis
2. Chi-square
1.Percentage Analysis
Percentage analysis is the total number of respondents divided by the total

sample size and multiplied by 100.
2.Formula for Chi square Test
Chi – square test (2) = ∑(O-E)2/E

Degree of freedom = (R-1)(C-1)
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Where as, O= Observed frequency
E= Expected frequency
C= Number of columns.
CHAPTER-4
DATA ANLYSIS AND INTERPRETATION
4.1 ANALYSIS OF THE DATA
This method that was used to analyze detail.

 Simple percentage analysis
 This has been used to analyze the results of respondents. The analysis
helps the research to know the % of respondents falling on each other
category.
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TABLE: 4.1.1
TABLE REPRESENTING THE RESPONDENTS GENDER DETAILS
ATTRIBUTES NO OF RESPONDENTS PERCENTAGE

MALE 38 47.5%
FEMALE 42 52.5%
TOTAL 80 100%
Figure 4.1.1
47.50% male
52.50%
female
INTERPRETATION:
From the above table it could be inferred that 47.5% of the respondents
are male and 52.5% of the respondents are female. It is concluded that majority
of the respondents are female (52.5%).
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TABLE: 4.1.2
TABLE SHOWING THE MARITAL STATUS OF THE RESPONDENTS

MARRIED 57 71.25%
UNMARRIED 23 28.75%
TOTAL 80 100%
Figure 4.1.2
28.75%
married
unmarried
71.25%
INTERPRETATION:
are married and 28.75%of the respondents are unmarried. It is concluded that
majority of the respondents are married(71.25%).
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TABLE: 4.1.3
TABLE SHOWING THE OCCUPATIONAL STATUS OF THE RESPONDENTS

STUDENT 48 60%
BUSINESS 16 20%
EMPLOYEE 13 16.25%
HOUSEWIFE 3 3.75%
TOTAL 80 100%
Figure 4.1.3
3.75%
16.25% students
business
20% 60% employed
housewife
INTERPRETATION:
From the above table it could be inferred that 60% of the respondents are
students and 20% of the respondents are business and 16.25% of the
respondents are employee and 3.75% of the respondents are housewife. It is
concluded that majority of the respondents are students (60%).
TABLE: 4.1.4
TABLE SHOWING THE FAMILY INCOME OF THE RESPONDENTS
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BELOW RS 5000 1 1.25%
RS 5000-10000 16 20%
RS 10000-15000 31 38.75%
ABOVE 15000 32 40%
TOTAL 80 100%
Figure 4.1.4
below rs 5000
1.25%
20%
rs 5000-10000
40%
rs 10000-
15000
38.75% above 15000
INTERPRETATION:
income is below 5000 and 20% of the respondents income is between 5000-
10000 and 38.75% of the respondents income is between 10000-15000 and 40%
of the respondents income is above 15000. It is concluded that majority of the
respondents is above 15000 40%).
TABLE: 4.1.5
TABLE SHOWING THE RESPONDENTS FAMILY SIZE
2 1 1.25%
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3 12 15%
4 33 41.25%
5ABOVE 14 17.5%
TOTAL 80 100%
Figure 4.1.5
1.25%
17.50% 15%
2
3
4
5 above
41.25%
INTERPRETATION:
belong to the family size with 2 members and 15% of the respondents belong to
the family size with 3members and 41.25% of the respondents belong to the
family size 4 members and 17.5% of the respondents belong to the family size
with 5 above. It is concluded that majority of the respondents belong to the
family size with 4 members (41.25%).
TABLE: 4.1.6
TABLE SHOWING THE RESPONDENTS PRESENT USAGE IN ISP
BSNL 32 40%
AIRTEL 33 41.25%
RELIANCE 07 8.75%
TATA INDICOM 08 10%
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TOTAL 80 100%
Figure 4.1.6
10%
8.75% BSNL
40%
AIRTEL
RELIANCE
TATAINDICOM
41.25%
INTERPRETATION:
using ISP in BSNL and 41.25%of the respondents are using ISP in Airtel and
8.75% of the respondents are using ISP in reliance and 10% of the respondents
are using ISP in TATA Indicom. It is concluded that majority of the respondents
are using ISP in Airtel services (41.25%).
TABLE: 4.1.7
TABLE SHOWING THAT HOW THE RESPONDENTS CAME TO KNOW
ABOUT BSNL
ADVERTISEMENT 12 15%
FRIENDS 42 52.50%
RELATIVES 16 20%
OFFICE COLLEAGUE’S 10 12.50%
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TOTAL 80 100%
Figure 4.1.7
advertisemrnt
12.50% 15%
friends
20.00%
relatives
52.50% office
colleagues
INTERPRETATION:
From the above table it could be inferred that 15% of the respondents
came to know about BSNL though advertisement and 52.50% of the respondents
came to know about BSNL though friends and 20% of the respondents came to
know about BSNL though relatives and 12.50% of the respondents came to know
about BSNL though office colleague’s. it is concluded that majority of the
respondents came to know about BSNL through friends (52.50%)
TABLE: 4.1.8
TABLE SHOWING WHEATHER THE RESPONDENTS ARE THE FIRST TIME
USER
YES 44 55%
NO 36 45%
TOTAL 80 100%
Figure 4.1.8
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45.00% YES
55% NO
INTERPRETATION:
From the above table it could be inferred that 55% of the respondents use
bsnl for the first time and 45% of the respondents use bsnl for the second time.
It is concluded that majority of the respondents use bsnl for the first time (55%).
TABLE: 4.1.9
TABLE SHOWING THE RESPONDENTS PERIOD OF

USAGE IN ISP

Figure 4.1.9
LESS THAN 3 MONTHS 20 25%
3-6 MONTHS 15 18.75%
6-12 MONTHS 33 41.25%%
MORE THAN A YEAR 12 15%
TOTAL 80 100%
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less than 3
months
15% 3-6 months
25%
6-11 months
41.25% 18.75% more than

year
1 year
INTERPRETATION:
From the above table it could be inferred that 25% of the respondents using for
a period of less than 3 months and 18.75% of the respondents using for a period
of 3 to 6 months and 41.25% of the respondents using for a period of 6 to 12
months and 15% of the respondents using for a period of more than a year. It is
concluded that majority of the respondents are using for 6-12 months (41.25%).
TABLE: 4.1.10
TABLE SHOWING THE RESPONDENTS TOWARDS ATTRACTION OF BSNL
SPEED 20 25%
CONNECTIVITY 19 23.75%
ECONOMIC TARIFF 30 37.5%
LESS COST THAN OTHERS 11 13.75%
TOTAL 80 100%
Figure 4.1.10
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speed
13.75%
25%
connectivity
economic tariff
37.50%
23.75%
less cos than
others
INTERPRETATION:
attracted by speed and 23.75% of the respondents are attracted by connectivity
and 37.5% of the respondents are attracted by economic tariff and 13.75% of the
respondents are attracted by less cost than others it is concluded that majority of
the respondents are attracted by economic tariff (37.5%).
TABLE: 4.1.11
TABLE SHOWING THE RESPONDENTS OPINION REGARDING THE

PURPOSE OF USAGE BSNL

BUSINESS 9 11.25%
PERSONAL 42 52.5%
OTHERS 29 36.25%
TOTAL 80 100%
` 31
Figure 4.1.11
11%
36.25% business
personal
others
52.50%
INTERPRETATION:
use for business purpose and 52.5% of the respondents use for personal
purpose and 36.25% of the respondents use for others. It is concluded that
majority of the respondents use for personal purpose (52.5%).
TABLE: 4.1.12
PURPOSE SCHEME USING IN BSNL
ATTRIBUTES NO OF PERCENTAGE
RESPONDENTS
RS 900 UNLIMITED PER MONTH 12 15.5%
RS 500 UP TO 1.0GB PER 19 23.75%
MONTH
RS1200 UP TO 4GB PER 28 35%
MONTH
RS 3000 UP TO 10GB PER 21 26.25%
MONTH
` 32
TOTAL 80 100%
Figure 4.1.12
rs 900 unlimited
15% per month
26.25%
rs 500 up to
1.0gb per month
23.75% rs 1200 up to
4gb per month
35.00% rs 3000 up to
10gb per month
INTERPRETATION:
are using Rs 900 unlimited per month and 23.75% of the respondents are using
Rs 500 up to 1.0gb per month and 35% of the respondents use are using Rs
1200 up to 4gb per month and 26.25% of the respondents are using Rs 3000 up
to 10 GB per month. It is concluded that majority of the respondents are using Rs
1200 up to 10 GB per month scheme (35%).
TABLE: 4.1.13
TABLE SHOWING THE RESPONDENTS OPINION TOWARDS BEST

FEATURE IN BSNL

SPEED 19 23.75%
PAYMENT 29 36.25%
TARIFF 24 30%
SERVICES 8 10%
TOTAL 80 100%
Figure 4.1.13
` 33
10.00%
24%
speed
payment
30.00%
tariff
services
36.25%
INTERPRETATION:
From the above table it could be inferred that 23.75% of the respondent
selected speed as the best features and 36.25% of the respondent selected
payment as the best feature and 30%the respondents selected tariff as the best
feature and 10% of the respondents selected service as the best feature. It is
concluded that majority of the respondents selected payment as the best feature
(36.25%).
TABLE: 4.1.14
TABLE SHOWING THE RESPONDENTS OPINION TOWARDS RATE OF
BSNL
RESPONDENTS
ECONOMICAL 24 30%
EXPENSIVE 41 51.25%
LESSER THAN OTHERS 15 18.75%
TOTAL 80 100%
Figure 4.1.14
` 34
18.75%
30% economical
expensive
lesser than
others
51.25%
INTERPRETATION:
From the above table it could be inferred that 30% of the respondents
select due to economical feature and 51.25% of the respondent select since it is
expensive, 18.75%the respondents select as lesser than others. It is concluded
that majority of the respondents selected to expensive (51.25%).
TABLE: 4.1.15
TABLE SHOWING THE RESPONDENTS TOWARDS THE OPINION OF
SPEED RENDERED BY BSNL
RESPONDENTS
STRONGLY SATISFIED 16 20%
SATISFIED 26 32.5%
NEUTRALLY 6 7.5%
DISSATISFIED 10 12.5%
STRONGLY DISSATISFIED 22 27.5%
TOTAL 80 100%
Figure 4.1.15
` 35
strongly
satisfied
20% satisfied
27.50%
neutrally
12.50% dissatisfied
32.50%
7.50%
strongly
dissatisfied
INTERPRETATION:
strongly satisfied select and 32.5% of the respondents are satisfied and 7.5%the
respondents are neutrally and 27.5% of the respondents are strongly
dissatisfied. It is concluded that majority of the respondents are satisfied (32.5%).
TABLE: 4.1.16
TABLE SHOWING THE RESPONDENTS OPINION ABOUT CONNECTIVITY
RENDERED BY BSNL
RESPONDENTS
STRONGLY SATISFIED 13 16.25%
SATISFIED 24 30%
NEUTRALLY 11 13.75%
TOTAL 80 100%
Figure 4.1.16
` 36
strongly
satisfied
17.50% 16% satisfied
neutrally
22.50%
30.00%
dissatisfied
13.75%
strongly
dissatisfied
INTERPRETATION:
are strongly satisfied about connectivity rendered by BSNL and 30% of the
respondents are satisfied about connectivity rendered by bsnl and 13.75%the
respondents are neutrally about connectivity rendered by bsnl and 17.5% of the
respondents are strongly dissatisfied about connectivity rendered by BSNL. It is
concluded that majority of the respondents are satisfied about connectivity
rendered by BSNL (30%).
TABLE: 4.1.17
TABLE SHOWING THAT THE RESPONDENTS HAVING ANY PLAN TO
CHANGE FROM BSNL
YES 0 0
NO 80 100%
TOTAL 80 100%
Figure 4.1.17
` 37
0%
yes
no
100.00%
INTERPRETATION:
having plan to change from BSNL and 100% of the respondents are not having a
plan to change from BSNL. It is concluded that majority of the respondents are
not having a plan to change from BSNL (100%).
TABLE: 4.1.18
TABLE SHOWING THE NATURE OF PROBLEM WITH SERVICE PROVIDERS

PROBLEM IN GETTING 15 18.75%
THE CONNECTION
LOW LOADING 17 21.25%
SERVICE 33 41.25%
NO PROBLEM 15 18.75%
TOTAL 80 100%
Figure 4.1.18
` 38
problem in
18.75% 19% connection
low loading
21.25% service
41.25%
no problem
INTERPRETATION:
are getting problem with the connectivity and 21.25% of the respondents are
having problem with the low loading and 41.25% of the respondents are having
problem with service and 18.75% of the respondents are having no problem. It is
concluded that majority of the respondents are not having problem in service
(41.25%).
TABLE: 4.1.19
BENEFITS GIVEN BY BSNL SERVICE
ATRIBUTES NO OF RESPONDENTS PERCENTAGE

EXCELLENT 11 31.75%
GOOD 38 47.5%
FAIR 11 13.75%
POOR 10 12.5%
VERY POOR 10 12.5%
TOTAL 80 100%
Figure 4.1.19
` 39
12.50% 14%
excellent
12.50% good
fair
13.75% poor
47.50% very poor
INTERPRETATION:
feel the service provided is excellent and 47.5% of the respondents feel the
service provided is good and 13.75% of the respondents feel the service
provided is fair and 12.5% of the respondents feel the service provided is poor
and 12.5% of the respondents feel the service provided is very poor. It is
concluded that majority of the respondents feel the service provided is good
(47.5%).
TABLE: 4.1.20
TABLE SHOWING THE RESPONDENTS OPINION ABOUT GETTING
CONNECTION

WITH IN ADAY 14 17.5%
WITH IN A WEEK 30 37.5%
MORE THAN A WEEK 14 17.5%
MORE THAN 15 DAYS 22 27.5%
TOTAL 80 100%
Figure 4.1.20
` 40
with in a day
18%
27.50%
with in a week
more than a
week
17.50% 37.50%
more than 15
days
INTERPRETATION:
are getting connection with in a day and 37.5% of the respondents are getting
connection with in a week and 17.5% of the respondents are getting connection
more than a week and 27.5% of the respondents are getting connection more
than a 15 days, it is concluded that majority of the respondents are getting
connection with in a week (37.5%).
TABLE: 4.1.21
TABLE SHOWING THE RESPONDENTS OPINION TOEARDS THE PROBLEM
RECTIFIED IN CONNECIVITY

WITH IN ADAY 17 21.25%
MORE THAN 2 DAYS 46 57.5%
MORE THAN A WEEK 17 21.25%
TOTAL 80 100%
Figure 4.1.21
` 41
21.25% 21% with in aday
more tan 2
days
more than a
57.50% week
INTERPRETATION:
feel the problem are rectified with in a day and 57.5% of the respondents feel the
problem are rectified more than 2 days and 21.25% of the respondents feel the
problems are rectified more than a week. It is concluded that majority of the
respondents feel the problem are more than 2 days (57.5%).
TABLE: 4.1.22
TABLE SHOWING THE RESPONDENTS OPINION TOWARDS
RECOMMENDING TO FRIENDS OR RELATIVES

EXCELLENT 7 8.75%
GOOD 25 31.25%
FAIR 33 41.25%
POOR 9 11.25%
VERY POOR 6 7.5%
TOTAL 80 100%
Figure 4.1.22
` 42
7.50% 9%
excellent
11.25%
good
31.25% fair
poor
41.25% very poor
INTERPRETATION:
are recommend to excellent and 31.25% of the respondents are recommend to
good and 41.25% of the respondents are recommend to fair and 11.25% of the
respondents are recommend to poor and 7.5% of the respondents are
recommend to very poor. It is concluded that majority of the respondents are
recommend to fair (41.25%).
TABLE: 4.1.23
TABLE SHOWING THE RESPONDENTS OPINION REGARDING ISP IN BSNL
EXCELLENT 18 22.5%
GOOD 30 37.5%
FAIR 14 17.5%
POOR 9 11.25%
VERY POOR 9 11.25%
TOTAL 80 100%
Figure 4.1.23
` 43
11.25%
23% excellent
11.25%
good
fair
17.50% poor
very poor
37.50%
INTERPRETATION:
feel excellent ISP in bsnl and 37.5% of the respondents feel good regarding ISP
in bsnl and 17.5% of the respondents feel fair regarding ISP in BSNL and
11.25% of the respondents feel poor regarding ISP in bsnl and 11.25% of the
respondents feel very poor regarding ISP in BSNL. It is concluded that majority of
the respondents feel good regarding ISP in BSNL (37.5%).
TABLE: 4.1.24
TABLE SHOWING THE RESPONDENTS OPINION ABOUT THE
INFORMATION PROVIDED BY BSNL
STRONGLY SATISFIED 9 11.25%
SATISFIED 44 55%
NEUTRALLY 13 16.25%
TOTAL 80 100%
Figure 4.1.24
` 44
strongly
satisfied
6.25% 11% satisfied
11.25%
neutrally
16.25%
dissatisfied
55.00%
strongly
dissatisfied
INTERPRETATION:
are strongly satisfied about the information provided by BSNL and 55% of the
respondents are satisfied about the information provided by BSNL and
16.25%the respondents are neutrally about the information provided by BSNL
and 11.25% of the respondents are dissatisfied about the information provided by
BSNL and 6.25% of the respondents are strongly dissatisfied about the
information provided by BSNL. It is concluded that majority of the respondents
are satisfied about the information provided by BSNL (55%).
TABLE: 4.1.25
TABLE SHOWING THE RESPONDENTS OPINION TOWARDS LEVEL OF
SATISFACTION WITH BSNL SERVICE
EXCELLENT 14 17.5%
GOOD 36 45%
FAIR 19 23.75%
POOR 3 3.75%
VERY POOR 8 10%
TOTAL 80 100%
Figure 4.1.25
` 45
10.00%
18%
3.75% excellent
good
23.75% fair
poor
very poor
45.00%
INTERPRETATION:
feel excellent towards level of satisfaction with BSNL service and 45% of the
respondents feel good towards level of satisfaction with BSNL service and
23.75% of the respondents feel fair towards level of satisfaction with BSNL
service and 3.75% of the respondents feel poor towards level of satisfaction with
BSNL service and 10% of the respondents feel very poor towards level of
satisfaction with BSNL service. It is concluded that majority of the respondents
feel good towards level of satisfaction with BSNL service (45%).
TABLE: 4.1.26
TABLE SHOWING THE RESPONDENTS TOWARDS WITH THE
AVAILABILITY OF SCHEME
YES 4 5%
NO 76 95%
TOTAL 80 100%
Figure 4.1.26
` 46
5%
yes
no
95.00%
INTERPRETATION:
satisfied with the availability of scheme and 95% of the respondents are not
satisfied with the availability of scheme. It is concluded that majority of the
respondents are satisfied with the availability of scheme (95%).
` 47
TABLE: 4.1.27
TABLE SHOWING THE RESPONDENTS OPINION TOWARDS ANY
IMPROVEMENT IN BSNL
YES 5 6.5%
NO 75 93.75%
TOTAL 80 100%
Figure 4.1.27
6%
yes
no
93.75%
INTERPRETATION:
need improvement in BSNL and 93.75% of the respondents do not need any
improvement in BSNL. It is concluded that majority of the respondents are do not
need any improvement in BSNL (93.75%).
4.2 HYPOTHESIS TESTING
` 48
TABLE:
To know the association between age and time usage of broad band.
Null Hypothesis: There is no significant association between age and time usage
broad band.
Alternate Hypothesis: There is significant association between age and time

usage of broad band.
Chi-Square Tests
Asymp. Sig. (2-

Value df sided)
Pearson Chi-Square 3.517a 3 .319
Likelihood Ratio 4.516 3 .211
Linear-by-Linear Association .825 1 .364
N of Valid Cases 80
INFERENCE:
The chi square value is greater than the assumed significance level (0.05).
Thus the null hypothesis is rejected. Therefore there is significant association
between the age and time usage of broad band.
` 49
TABLE:
To know the association between occupation and reason for attraction towards
the product.
Null Hypothesis: There is no significant association between occupation and

reason for attraction towards the product.
Alternate Hypothesis: There is significant association between occupation and

reason for attraction towards the product.
Chi-Square Tests
Asymp. Sig. (2-

Value df sided)
Linear-by-Linear Association 1.346 1 .246
N of Valid Cases 80
INFERENCE:
between the occupation and reason for attraction towards the product.
` 50
TABLE:
To know the association between occupation and present usage in ISP.
Null Hypothesis: There is no significant association between occupation and

present usage in ISP.
Alternate Hypothesis: There is significant association between occupation and

present usage in ISP.
Chi-Square Tests
Asymp. Sig. (2-

Value df sided)
Linear-by-Linear Association .207 1 .649
N of Valid Cases 80
INFERENCE:
between the occupation and present usage in ISP.
` 51
CHAPTER-5
RESULTS AND DISCUSSIONS
5.1 FINDINGS OF THE STUDY
 From the study it is found out that 52% of the respondents are female.
 From the study it is indicated out that 71.25% of the respondents are
married.
 From the study it is found out that 60% of the respondents are students.
 From the study it is showing out that 40% of the respondents earned
incomes above Rs.15,000
 From the study it is found out that 41.25% of the respondents belong to
the family size with 4 members.
 From the study it is found out that 4.25% of the respondents are using ISP
in Airtel Services.
 From the study it is indicated that 52.50% of the respondents came to
know about BSNL through friends.
 From the study it is found out that 55% use BSNL for the first time.
 From the study it is indicated that 41.25% of the respondents are using for
6 -12 months.
 From the study it is found out that 37.5% of the respondents are attracted
by economic tariff.
 From the study it is showing that 52.5% of the respondents use for
personal purpose.
 From the study it is indicate that 35% of 10gb per month scheme.
 From the study it is found out that 36.25% of the respondents selected
payment as the best feature.
` 52
 From the study it is showing that 51.25% of the respondents selected too
expensive.
 From the study it is indicated that 32.5% of the respondents are satisfied
about connectivity rendered by BSNL.
 From the study it is found out that 100% of the respondents are not having
a plant to change from BSNL.
 From the study it is indicate that 41.25% of the respondents are not having
problem in service.
 From the study it is found out that 47.5% of the respondents feel the
service provided is good.
 From the study it is indicate that 37.5% of the respondents are getting
connection with in a week.
 From the study it is found out that 57.5% of the respondents feel the
problem are more than 2 days.
 From the study it is indicate out that 41.25% of the respondents are
recommend too fair.
 From the study it is found out that 37.5% of the respondents feel good
regarding ISP in BSNL.
 From the study it is found out that 55% of the respondents are satisfied
about the information provided by BSNL.
 From the study it is Indicate out that 45% of the respondents feel good
towards level of satisfaction with BSNL service.
 From the study it is found out that 95% of the respondents are satisfied
with the availability of scheme.
 From the study it is found out that 93.75% of the respondents are do not
need any improvement in BSNL.
` 53
5.2 SUGGESTIONS
1. Lot of schemes should be introduced to compete with others

2. The rate has to be reduced in BSNL broadband
3. The connectivity problem should be rectified
4. The speed in BSNL service has to be increased
` 54
5.3 CONCLUSION
The introductions of Broadband services are expected to user in a true era

of convergence and introduce a degree of seamless ness between the work and
home environment that has never been possible before. Broadband services
such as the one proposed by BSNL will enable the local telecom companies to
retain a foothold in the segment which has seen threats from new entrants like
cable TV companies, Power delivering and managing services at the customer’s
premises, the telecom companies look slated to outstrip these competitors in this
arena as well.
` 55
BIBLIOGRAPHY
Book Referred
C.R. Kothari “Research Methodology” Methods & Techniques, II Edition,

Wishwa Prakashan Publishers, 1990.
Website
www.bsnl.com
www.google.com
` 56

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1.

1 INTRODUCTION OF THE STUDY

Broadband Internet connection has a lot of advantages. And it is not just

CHARACTERSTICS OF BSNL BROADBAND:

BSNL is very confident to say that it had installed a substantial number of

FUTURE OF BSNL BROADBAND

BSNL already has telephone exchanges in all parts of India, which

BSNL BROADBAND PACKAGES STARTING FROM NEXT YEAR

 To identify the awareness of BSNL Broad Band service.

1. Time and money played as major constraints restricting the study.

Broadband services are used by Telecom Companies worldwide to

This article attempts to demystify the basic technologies involved in

Modern Telecommunications network plays a key role in today's world and

With the liberalization and opening of telecom sector to Private

With the increase emphasizes on energy conservation, the Electrical

The Electrical unit also undertakes the following professional activities:

Chief General Manager

GM DGM IFA CMO DLWC (C)

ABOUT THE BROADBAND

BEST ISP IN INDIA

3.1 RESEARCH DESIGN

Research design aids the researcher in the allocation of limited of

DESCRIPTIVE RESEARCH DESIGN

3.2 SURVEY DETAILS

3.3 SAMPLING DETAILS

SIMPLE RANDOM SAMPLING:

The sample size of the study is 80 customers.

The primary source of data is collected through questionnaire.

The secondary source of information is based on the various details

3.5 TOOLS OF THE STUDY

Tools used for data collection:

2. The time of the study was also a limiting factor.

Percentage analysis is the total number of respondents divided by the total

2.Formula for Chi square Test

Chi – square test (2) = ∑(O-E)2/E

DATA ANLYSIS AND INTERPRETATION

4.1 ANALYSIS OF THE DATA

This method that was used to analyze detail.

TABLE REPRESENTING THE RESPONDENTS GENDER DETAILS

ATTRIBUTES NO OF RESPONDENTS PERCENTAGE

TABLE SHOWING THE MARITAL STATUS OF THE RESPONDENTS

ATTRIBUTES NO OF RESPONDENTS PERCENTAGE

TABLE SHOWING THE OCCUPATIONAL STATUS OF THE RESPONDENTS

ATTRIBUTES NO OF RESPONDENTS PERCENTAGE

TABLE SHOWING THE RESPONDENTS PERIOD OF

ATTRIBUTES NO OF RESPONDENTS PERCENTAGE

41.25% 18.75% more than

TABLE SHOWING THE RESPONDENTS OPINION REGARDING THE

ATTRIBUTES NO OF RESPONDENTS PERCENTAGE

TABLE SHOWING THE RESPONDENTS OPINION TOWARDS BEST

ATTRIBUTES NO OF RESPONDENTS PERCENTAGE

ATTRIBUTES NO OF RESPONDENTS PERCENTAGE

ATRIBUTES NO OF RESPONDENTS PERCENTAGE

ATRIBUTES NO OF RESPONDENTS PERCENTAGE

ATRIBUTES NO OF RESPONDENTS PERCENTAGE

ATRIBUTES NO OF RESPONDENTS PERCENTAGE

4.2 HYPOTHESIS TESTING

Alternate Hypothesis: There is significant association between age and time

Asymp. Sig. (2-

Null Hypothesis: There is no significant association between occupation and

Alternate Hypothesis: There is significant association between occupation and

Asymp. Sig. (2-