Travelport - 1G - Exchange Quick Guide - Arbic Title - Final PDF

Exchange quick guide
By Egypt helpdesk
MAR 2015
www.travelport.com https://travelport-english.custhelp.com
Travelport exchange quick guide
Overview
This is a quick guide that allows agents to be familiar with most popular exchange examples,
Using more than one method to exchange an electronic ticket with a screen shot for every scenario.
: ‫ﻧظرة ﻋﺎﻣﺔ‬
‫دﻟﯾل ﻣﺑﺳط ﺑﺎﻟﺻور ﯾﺗﻧﺎول ﻣﻌظم ﺣﺎﻻت إﻋﺎدة إﺻدار اﻟﺗذﻛرة اﻷﻟﯾﻛﺗروﻧﯾﺔ اﻟﺗﻰ ﯾﺗﻌرض ﻟﮭﺎ اﻟوﻛﯾل اﻟﺳﯾﺎﺣﻰ ﺑﺻﻔﺔ ﻋﺎﻣﺔ‬
Contents: : ‫اﻟﻣﺣﺗوي‬
1-Unused ticket … manual update ( XL+ Penalty fees) ……………………………………………………………………………………….. 2
2-Unused ticket … using ticket manager TM to exchange one passenger ( XL+ Penalty fees) …………………………….. 8
3-Unused ticket using ticket manager TM to exchange Two passengers (Difference in fare + XL+ Penalty fees) …. 14
4-Unused ticket using Rapid Reprice (Difference in fare + XL+ Penalty fees) ………………………………………………………… 20
5- Partially used ticket manually updates (Deference in fare + XL+ Penalty fees) ……………………………………………….. 26
( ‫ ﻓرق ﻓﻲ اﻟﺳﻌر‬+ ‫ رﺳوم اﻟﺗﻐﯾر‬+ ‫ ﺳﯾﺗم ﺗﺣﺻﯾل ) ﺿرﯾﺑﺔ‬. ‫ﺗذﻛرة ﺑﮭﺎ ﺟزء ﻣﺳﺗﺧدم طرﯾﻘﺔ ﺗﺣدﯾث اﻟﺣﺟز اﻟطرﯾﻘﺔ اﻟﺗﻘﻠﯾدﯾﺔ‬
6-Partially used ticket using ticket manager TM to exchange (Difference in fare + XL+ Penalty fees) …………………. 32
7-Partially used ticket using Rapid Reprice (Difference in fare + XL+ Penalty fees) …………………………………………….. 39
Exchange quick guide Page1

Travelport exchange quick guide 1-Unused ticket … manual updates ( XL+penalty fees )
CLICK TO DISPLAY THE STORED FARE
CLICK TO DISPLAY FARE RULE

MAKE THE NECESSARY CHANGES
SAVE THE NEW PRICE
THEN OPEN THE MANUAL FARE MASK

DELETE ALL TAX’S
RECHECK IF ALL TAXES WERE DELETED
IF THERE ANY MORE TAX’S WE HAVE TO DELETE IT

ADD THE PENALTY FEES + XL

UPDATE THE TOTAL AND SAVE

AFTER SAVING THE MANUAL PRICE OPEN THE EXCHANGE MASK
ENTRY CODE/FORM OF PAYMENT/TICKET NUMBER/COMMISSION
ADD THE ORIGINAL BASIC IF IT DOESN’T EXIST
1-PRESS TILL THE THEN TYPE THE OLD BASIC EGP2959.00
2- MOVE TO THE POINT AT THE END OF THE SCREEN THEN PRESS ENTER

THEN MOVE TO AND TYPE (S) TO COLLECT DIFFERENCE IN CASH

2-Unused ticket using ticket manager TM to exchange one passenger ( XL+penalty fees)

2-Unused ticket … using ticket manager TM to exchange one passenger ( XL+ penalty fees)
SAVE THE NEW PRICE
Open the ticket manager





3-Unused ticket using ticket manager TM to exchange Two passengers (Difference in fare + XL+ penalty fees)

SAVE THE NEW PRICE
NOTE: if there is more than one passenger, file every one separately





Travelport exchange quick guide 4-Unused ticket using Rapid Reprice (Difference in fare + XL+ penalty fees)

Travelport exchange quick 4-Unused ticket using Rapid Reprice (Difference in fare + XL+ penalty fees)

IF you need to check the total add collect details click




Travelport exchange quick guide 5- Partially used ticket manually updates (Deference in fare + XL+ penalty fees)
click to open the old ticket and display the fare rule

SAVE THE PRICE USING THE HISTORICAL FARE ENTRY
1-
2-
FQ.H21OCT14/CMS
ENTRY CODE.HISTORICAL ISSUANCE DATE /AIRLINE CODE

Travelport exchange quick guide 5- Partially used ticket manually updates (Deference in fare + XL+ penalty fees
THEN OPEN THE MANUAL FARE MASK
DELETE ALL TAX’S
RECHECK IF ALL TAXES WERE DELETED

ADD THE PENALTY FEES + XL
UPDATE THE TOTAL AND SAVE
ATER SAVING THE MANUAL PRICE OPEN THE EXCHANGE MASK
ENTRY CODE/FORM OF PAYMENT/TICKET NUMBER/COMMISSION

ADD THE ORIGINAL BASIC IF IT DOESN’T EXIST
1-PRESS TILL THE THEN TYPE THE OLD BASIC EGP1183.00
2- MOVE TO THE POINT AT THE END OF THE SCREEN THEN PRESS ENTER
THEN MOVE TO AND TYPE (S) TO COLLECT DIFFERENCE IN CASH


6-Partially used ticket using ticket manager TM to exchange (Difference in fare + XL+ penalty fees)
CLICK TO DISPLAY THE STORED FARE
CLICK TO DISPLAY FARE RULE

SAVE THE PRICE USING THE HISTORICAL FARE ENTRY
1-
2-
FQ.H21OCT14/CMS
ENTRY CODE.HISTORICAL ISSUANCE DATE /AIRLINE CODE





Travelport exchange quick guide 7-Partially used ticket using Rapid Reprice (Difference in fare + XL+ penalty fees)


IF you need to check the total add collect details click




Travelport - 1G - Exchange Quick Guide - Arbic Title - Final PDF

Transféré par

Informations du document

Titre original

Copyright

Formats disponibles

Partager ce document

Partager ou intégrer le document

Options de partage

Avez-vous trouvé ce document utile ?

Ce contenu est-il inapproprié ?

Droits d'auteur :

Formats disponibles

Travelport - 1G - Exchange Quick Guide - Arbic Title - Final PDF

Transféré par

Droits d'auteur :

Formats disponibles

Exchange quick guide

Exchange quick guide Page1

CLICK TO DISPLAY THE STORED FARE

CLICK TO DISPLAY FARE RULE

Exchange quick guide Page2

MAKE THE NECESSARY CHANGES

SAVE THE NEW PRICE

THEN OPEN THE MANUAL FARE MASK

Exchange quick guide Page3

DELETE ALL TAX’S

RECHECK IF ALL TAXES WERE DELETED

IF THERE ANY MORE TAX’S WE HAVE TO DELETE IT

Exchange quick guide Page4

ADD THE PENALTY FEES + XL

Exchange quick guide Page5

AFTER SAVING THE MANUAL PRICE OPEN THE EXCHANGE MASK

ENTRY CODE/FORM OF PAYMENT/TICKET NUMBER/COMMISSION

ADD THE ORIGINAL BASIC IF IT DOESN’T EXIST

1-PRESS TILL THE THEN TYPE THE OLD BASIC EGP2959.00

Exchange quick guide Page6

THEN MOVE TO AND TYPE (S) TO COLLECT DIFFERENCE IN CASH

Exchange quick guide Page7

Exchange quick guide Page8

MAKE THE NECESSARY CHANGES

SAVE THE NEW PRICE

Open the ticket manager

Exchange quick guide Page9

Exchange quick guide Page10

Exchange quick guide Page11

Exchange quick guide Page12

Exchange quick guide Page13

Exchange quick guide Page14

MAKE THE NECESSARY CHANGES

SAVE THE NEW PRICE

Exchange quick guide Page15

Exchange quick guide Page16

Exchange quick guide Page17

Exchange quick guide Page18

Exchange quick guide Page19

MAKE THE NECESSARY CHANGES

Exchange quick guide Page20

Exchange quick guide Page21

IF you need to check the total add collect details click

Exchange quick guide Page22

Exchange quick guide Page23

Exchange quick guide Page24

Exchange quick guide Page25

Exchange quick guide Page26

SAVE THE PRICE USING THE HISTORICAL FARE ENTRY

ENTRY CODE.HISTORICAL ISSUANCE DATE /AIRLINE CODE

Exchange quick guide Page27

THEN OPEN THE MANUAL FARE MASK

DELETE ALL TAX’S

RECHECK IF ALL TAXES WERE DELETED

Exchange quick guide Page28

ADD THE PENALTY FEES + XL

UPDATE THE TOTAL AND SAVE

ATER SAVING THE MANUAL PRICE OPEN THE EXCHANGE MASK

ENTRY CODE/FORM OF PAYMENT/TICKET NUMBER/COMMISSION

Exchange quick guide Page29

ADD THE ORIGINAL BASIC IF IT DOESN’T EXIST

1-PRESS TILL THE THEN TYPE THE OLD BASIC EGP1183.00

THEN MOVE TO AND TYPE (S) TO COLLECT DIFFERENCE IN CASH