USER MANUAL

E-BANKING

Volksbank Aktiengesellschaft | FL-9494 Schaan | Feldkircher Strasse 2 | Telefon: +423 239 04 – 04 | Fax: +423 239 04 – 05 | E-Mail: info@volksbank.li | www.volksbank.li
Öffenlichkeitsregister: Vaduz | Registernummer: FL-0001.541.083-9 | MWST-Nr. 53.578
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You can use our “E-Banking” product to perform global banking transactions simply
and with ease from your home or office. Wherever you are and whenever you have
time.

E-BANKING START PAGE

http://www.volksbank.li

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E-Banking Login:

To authenticate our e-banking users Volksbank AG uses the SecurID process

developed by RSA.

Therefore you are provided with a small code calculator (also called token) which
generates a 6-digit security code every 60 seconds.

6-ary time bar (per 10 sec.)

RSA access code (6 digits)

Seconds counter (blinking dot)

The devices are equipped with a counter on the left-hand side which shows the
remaining validity period of the displayed secure code. A blinking dot in lower right
corner counts the seconds.

The lifetime of a SecurID token is limited to a maximum of 3 years. After this time, a
replacement device will be provided by Volksbank AG.

In addition to the token you receive a username (6-digit number) and a password
(=PIN).

Collectively, all three components provide a secure login process.

Username + PIN + Token Code = Pass Code

Max Mustermann + xxxxxxxxxx + =

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Login-Screen:

• User name: Fill in your 6-digit User-ID here.

• Password: Fill in your password here.

For security reasons it is recommendable to change your
password after the first login. (see: change password)

Important: Make sure that you fill in your password exactly as

you received it (upper and lower case, special chars), because
your e-banking account will be locked after three consecutive
erroneous inputs for security reasons.

• SecurID: Fill in the actual SecurID displayed on your token.

Important: Your e-banking will be locked after three

consecutive erroneous inputs.

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The start screen:

After a successful login, the portfolio overview is loaded. By clicking on the portfolio
title you get to a detailed overview.1

1
The portfolio overview is only displayed if there are multiple portfolios or speto accounts available,
otherwise the detailed overview is loaded directly.

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Detailed portfolio overview

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Movements:

By clicking the tab Movements you get to your cash and securities movements. On
the left-hand side of this screen you find some necessary tools to display all desired
details.

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Transfers:

Use the Transfers tab to activate the transactions menu.2

Transaction history:

All active and already performed orders are listed here.

2
The Transfers tab is only visible for customers with activated payment function.

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Payments:

Volksbank AG provides you the following payment functions:

• Account to account
• Internal
• Domestic
• International
• BVR (for customers from Liechtenstein und Switzerland)

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Account to account:

This form is used for repostings between own accounts. For example you can
transfer values from your CHF account to your EUR account.

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Internal:

This form is used for repostings within the Volksbank. For example it is used to
transfer money from the own to another Volksbank account.

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Domestic:

Note on beneficiary bank:

The beneficiary bank can not be entered manually, but is adopted out of the
search form by clicking the desired bank code. The search is enabled by clicking
the -icon.

Note on search:
Word fragments are enough
in name search
(Wildcard characters are not
necessary)

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International:

Note on beneficiary bank:

The beneficiary bank can not be entered manually, but is adopted out of the
search form by clicking the desired bank code. The search is enabled by clicking
the -icon.

Note on search:
Word fragments are enough
in name search
(Wildcard characters are not
necessary)

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Orange BVR:
(for customers from Liechtenstein and Switzerland)

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General notes on payments:

Secure-Code:

Each payment order has to be validated by entering a secure code, which is

displayed on you RSA token. Please remember that each code can only be used
once.

Messages:

Volksbank e-banking provides a comprehensive messaging system through which it

is possible to transmit secure messages to the bank.

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Write message:

Messages can be sent directly to the account manager (for general requests) or to
the technical support (in case of technical problems).

Note:
In case of technical problems it is necessary to describe the error as detailed as
possible so the technical support can response quickly.

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Change my profile:

In the profile administration you have the possibility to change your login password
and the e-mail notification settings.

User password:

Note:
Passwords has to be 5 to 15 characters long and must contain at least two
upper case letters as well as two digits.

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Messaging profile:

If you receive a new e-banking message these settings define if you are notified or
not.

Note:
Please check and save these data right after the first login to ensure that you
have proper settings for your account.

“Have more time to enjoy other things” … “and get to know our new
Volksbank AG e-banking services.”

If you have any further questions, please do not hesitate to contact our
e-banking specialists under ℡ +423 239 04 04 / ebanking@volksbank.li

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