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2210 Beacon Street, Fort Wayne, IN 46805

Phone: 260.246.8398
E-mail: darrylgitter@hotmail.com
Highly organized, focused, and quality-driven Retail Management Professional eager to
contribute exceptional operations leadership, customer service, and personnel management
talents toward supporting a company in optimizing revenue performance.

• Excels in recruiting, training, motivating, evaluating, counseling and managing top-performing employees;
proven abilities in delivering training via both classroom and on-the-job environments.
• Reputation for solid prioritization, communication, negotiating, interpersonal, and presentation skills.
• Highly versatile and adept in coordinating sales promotions, orchestrating marketing events, strengthening
customer relations, improving cost savings, and controlling inventory through ordering, rotation, and display.
• Diligently complies with established budget parameters to minimize operating costs, accurately balances
accounts, and prepares detailed sales and revenue reports.
• Possesses well-honed multi-tasking abilities; efficiently balances competing priorities.
Shoe Carnival, 2008 to 2009
Floor Supervisor
• Applied dynamic leadership talents to direct daily business operations with accountability for profit and loss
management, policy and procedure development, customer satisfaction, and inventory control.
• Recruited, hired, trained, and managed 20+ employees; consistently emphasized team cohesiveness to
optimize productivity and sales performance.
• Leveraged exceptional planning and organizational strengths to devise staff work schedules.
• Exercised superior negotiating and problem solving skills in responding to customer complaints.
• Frequently calculated, analyzed and monitored satisfaction ratings and survey findings.
• Oversaw inventory deliveries and ensure accuracy while maintaining exemplary vendor relationships.

Menard’s, 2006 to 2008

Assistant Manager
• Spearheaded efficient retail operations through meticulous and attentive customer service, adherence to
company policies and procedures, and compliance with OSHA criteria and security regulations.
• Demonstrated an effective hands-on management style in developing, coaching and motivating employees.
• Actively supported profit maximization strategies through customer satisfaction, quality control,
implementation of corporate and local marketing plans and campaigns, and fast, accurate service.
• Controlled costs through proficiency in inventory management, labor management, and frequent examination
of financial reports.
• Played a key role in recruiting, interviewing and hiring team members, and exhibited excellent decision-
making skills in completing performance evaluations and implementing necessary disciplinary action.
• Administered preventative maintenance program for equipment, facility, and grounds.

Customer Service Officer, 1999 to 2006 – Regency Inn and Elegant Farmer, and Marianne, Inc.
Assistant Manager, 1996 to 1999 – Denny’s Restaurant, MEF Enterprises and Orchard Ridge Country Club
Associate’s Degree in Travel & Hospitality Management, International Business College
Inventory & Reservation Software Training, Menard’s