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Villanova University
Villanova University, a coeducational
Roman Catholic institution founded in
1842 by the priests and brothers of
the Order of St. Augustine, welcomes
students of all faiths. The university
consists of five colleges: The College
of Liberal Arts and Sciences, The
School of Business, The College of
Engineering, The College of Nursing
and The School of Law. It is the oldest
and largest Catholic university in the
commonwealth of Pennsylvania. U.S.
News & World Report has ranked
Villanova as the #1 Master’s University
in the Northern Region for nearly two
decades.
Villanova offers a variety of online
certificate programs in today’s most
in-demand disciplines: Project
Management, Six Sigma and Lean,
Contract Management, IS Security,
Business Analysis, Software Testing,
Human Resources, ROI Methodology,
Leadership, and Finance and
Accounting for the Non-Financial
Manager. The university also offers
an online graduate program – the
Master of Science in Human Resource
Development.
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Develop the Skills to Improve Quality and
Profitability – 100% Online!
Discover the Six Sigma techniques that have helped organizations of all types operate more
efficiently, reduce waste and improve their bottom line. Six Sigma is an overall enterprise
improvement methodology structured to reduce product or service failure rates to near
perfection. Utilizing a disciplined, data-driven approach, Six Sigma practitioners use data to
monitor, control, and improve operational performance by eliminating and preventing defects
in products and associated processes, including management, service delivery, design,
production and customer satisfaction.
With Villanova’s Master Certificates in Six Sigma you can conveniently earn the skills and
credentials to become a sought-after professional in any department or industry. Villanova has
specially designed four Six Sigma programs – three that demonstrate how the methodology
can be applied in healthcare, financial services and information technology settings, plus
a general program with examples and case studies from a number of other industries. Each
master certificate program features a panel of seasoned experts who guide you through a
specialized Green Belt course as well as Lean Six Sigma and Lean Black Belt courses. With
Villanova’s Advanced Master Certificate in Lean Six Sigma, you can gain the skills to become
a Lean Master Black Belt and maximize success throughout your organization.
Villanova’s unique online programs reveal the unprecedented results of Six Sigma
implementation by organizations of all sizes. General Electric, one of the most successful
companies using Six Sigma, has estimated benefits on the order of $10 billion during the
first five years of implementation. In the financial services industry, Bank of America credits
Six Sigma with $2 billion in revenue gains and cost savings since 2001. And numerous
healthcare facilities throughout the United States have documented millions of dollars in
annual savings directly attributed to Six Sigma.
learn from the world leader in six sigma education online!
Villanova University is widely recognized as the expert in Six Sigma education, with thousands
of online enrollments that include professionals from numerous Fortune 500 companies. Each
Six Sigma course is taught by Villanova University’s superior online faculty, which includes
best-selling Six Sigma author and consultant George Eckes, financial services expert Adam
Bowden, information technology veteran Don Ainsworth and healthcare executive Susan
McGann.
“Six Sigma is a management philosophy that has transformed
organizations, helping them become more effective and efficient.”
George Eckes, Villanova Online Faculty Member,
Former GE Consultant and Best-Selling Author
2
Distinguish yourself with Green belt, lean sensei, lean black belt and Experience AN Unmatched
lean Master Black Belt Certifications online from Villanova University! Online Classroom
Now you can earn industry-recognized certifications through the worldwide leader in Six Our online classroom is second to
Sigma online education – Villanova University! You’ll enjoy instant recognition, credibility and none! It’s dynamic, interactive and
respect for your new credentials, which are the only Six Sigma certifications offered online. multimedia-driven. Instant messaging
Plus you’ll get immediate pass/fail results after the exam. and shared virtual whiteboards allow
you to interact with classmates and
Earning your Green Belt, Lean Sensei, Lean Black Belt and Lean Master Black Belt faculty in real time. And two-way voice
certifications validates your commitment to quality, increases your earning potential, and over IP is a great personal touch for
gives you a competitive advantage in the workplace. No other credential does a better job of students who prefer to communicate
ensuring employers that your contributions will significantly impact the bottom line. According via voice to ask questions or discuss
to the Six Sigma Academy, professionals with Black Belt certification save companies weekly assignments.
approximately $230,000 per project and can complete four to six projects per year. That’s
more than $1 million in annual savings per Black Belt! Communicating with professors
during virtual office hours and viewing
Certification from Villanova University will also help you: leading industry experts via streaming
• Earn prestige and recognition from colleagues video make learning faster than in the
• Become part of a community of certified professionals traditional classroom setting. You’ll do
• Gain greater confidence everything online in your own time, so
• Be entrusted with greater responsibility you can work full time while continuing
your education.
Become a Six Sigma Expert – Earn a Master Certificate!
Enterprises rely on highly trained performance improvement leaders to help them align Six Unparalleled Features
Sigma and Lean with an organization’s goals to create positive change, and to apply Six • Virtual classroom provides two-way
Sigma and Lean across all aspects of the business, including human resources, financial, voice over IP with instant messaging
legal, customer relations, information technology, operations, engineering and the supply and shared whiteboard features
chain. Villanova University’s online master certificates help you gain the critical Six Sigma • Professor-led classes through online
skills needed to lead remarkable improvements in any industry. streaming video
• Lectures also available on CD-ROM
Take three Six Sigma courses and earn a Master Certificate in Six Sigma, a Master Certificate and as downloadable MP3 files
in Six Sigma – Healthcare, a Master Certificate in Six Sigma – Financial Services, or a Master • Chat rooms and message boards
Certificate in Six Sigma – Information Technology. Each program features Lean Six Sigma and for rich, real-time interaction with
Black Belt courses, plus a specialized Green Belt course with industry-specific examples and professors and students alike
case studies. Earning a master certificate demonstrates thorough Six Sigma knowledge and • Ability to study anytime, anywhere
understanding, as well as a solid commitment to continuing education. • No required login times –
24/7 access
Take Your Career Higher With an Advanced Master Certificate in Lean Six Sigma! • Multimedia access – not a
Build upon the expertise you’ve developed as a Black Belt and earn prestigious, career- book-in-a-box, go-it-alone program
building Lean Master Black Belt certification. Expand your Lean Six Sigma proficiency across
your entire operation, leading other Black Belts with your superior knowledge and skills. You’ll
achieve all this and more by completing Villanova’s Advanced Master Certificate in Lean Six
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Master six sigma and take charge of your future!
Nothing helps you stand out in the business crowd like the unique ability to reduce money-draining waste and inefficiency. But to tackle it,
you must first identify it. That’s where the data-driven methodology of Villanova’s online Six Sigma master certificate program can help.

Combining the valuable techniques of Six Sigma and Lean into one
comprehensive program, the online Master Certificate in Six Sigma
helps professionals like you produce extraordinary results for your
organization. Available as part of this master certificate program or
as individual certificates, courses including Six Sigma Green Belt,
Lean Six Sigma and Lean Six Sigma Black Belt empower you with
valuable skills and credentials you can apply immediately on the job.

Get certified!
Your master certificate prepares you for certification exams –
Green Belt, Lean Sensei and Lean Black Belt – offered by Villanova
University. Choose your path based on the following chart.
Program Benefits
• Use proven Six Sigma problem-solving methods and
statistical tools
• Discover processes for collecting and analyzing data
• Learn to lead and execute process-level improvement projects
• Lower costs to provide products and services
• Improve customer satisfaction
• Increase productivity from fewer resources
• Lead and coach quality improvement initiatives

Green Belt Certificate

Green Belt Certificate
General Emphasis
Lean Six Sigma Certificate
With Specialization
$104,083 – Average Salary of U.S.
Black Belts
ÎÎ Healthcare iSixSigma Global Salary Survey
ÎÎ Financial Service
ÎÎ Information Technology
Who Should Register?
Professionals at all levels will benefit by learning how to use the
core concepts of Six Sigma to make better business decisions, and
how to apply advanced tools and methodologies to solve critical
business process problems.

“Not only did I learn a lot but I started a

Lean Six Sigma Black Belt Certificate
job last week courtesy of this program.
I am the new production planner and
quality trainer for Service Wire Co. My
Master certificate in boss told me that the Villanova program
Six Sigma is what really put me above the other
Master certificate in With Specialization candidates!”
Six Sigma ÎÎ Healthcare Darrell Ashworth, Service Wire Co.,
ÎÎ Financial Services
Huntington, West Virginia
ÎÎ Information Technology

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Choose the specialized six sigma Master certificate that’s right for you!
Villanova University does more than simply teach you the principles of Six Sigma. Our experts show you how to apply powerful practices
in your specific business environment. Whatever program you choose, you will quickly benefit from customized examples and case studies
carefully designed to maximize your success.

master certificate in Six sigma – Healthcare Who Should Register?

Through specific healthcare examples and case studies, this master
certificate program teaches you how the unique problems in the
healthcare industry can be solved using Six Sigma techniques. This
proven methodology eliminates non value-added steps and reduces
defects and variation, resulting in more efficient processes, better
patient care and a stronger bottom line. Learn how healthcare
organizations of all sizes – from small, rural clinics to large
metropolitan hospital systems – are using Six Sigma practices to
improve every aspect of their business.
Additional Healthcare Benefits
• Decrease patient mortality rates
• Shorten the length of hospital stays
• Increase cost savings
• Improve compliance requirements
• Increase throughput and generate incremental revenue
opportunities
• Reduce the number of inpatient transfers
Who Should Register?
From directors of nursing and floor supervisors to risk managers
and CEOs, all healthcare leaders interested in reducing waste and
inefficiencies will benefit from this master certificate program.
Financial professionals at all levels will benefit by learning how
to use the core concepts of Six Sigma to make better business
decisions, and how to apply advanced tools and methodologies to
solve critical business process problems.
master certificate in six sigma
– Information technology
With information technology impacting all industries, this master
certificate program is a great choice for technology professionals
who want to maximize their corporate value by implementing
Six Sigma strategies that measure attributes like network speed,
network reliability and relevant business processes. Discover how
Six Sigma has evolved from an improvement framework for the
manufacturing sector to one that can be applied across all levels of
an enterprise, including software and systems development.
Additional IT Benefits
• Improve software quality
• Lower cycle time
• Reduce defects in products and services
• Increase customer satisfaction
• Improve systems reliability and performance

Who Should Register?

master certificate in six sigma – Financial Services This master certificate program equips software programmers,
This master certificate program is ideal for professionals in developers and other technology professionals with the skills to
financial institutions who want to enhance risk management, apply Six Sigma tools and methodologies to address key business
investment income and overall efficiencies using proven Six Sigma process issues.
methodologies. You’ll learn how financial organizations like Bank
of America use Six Sigma to improve their operations areas, which
have traditionally been considered the best candidates for Six Sigma
implementation.

Additional Financial Services Benefits

• Lower costs by reducing transaction errors
• Improve the customer experience
• Grow revenue through efficiency and capacity enhancement
techniques
• Develop future leaders
• Change the culture to make decisions based on facts and data

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Become the master among black belts – Earn An Advanced Master Certificate!
Once you’ve mastered Six Sigma and proven your ability to implement the methodology, expand your influence and organizational impact by
earning both an Advanced Master Certificate in Lean Six Sigma and Lean Master Black Belt certification. These in-demand credentials will
empower you with the skills and techniques to manage, mentor and inspire all Six Sigma Black Belts in your organization.

Take 3 classes to earn your Prestigious credential
Complete just one required course and two electives to earn your
Advanced Master Certificate in Lean Six Sigma from Villanova.
Lean Six Sigma
Required Course:
ÎÎ Lean Six Sigma Master Black Belt
In addition to enabling Black Belts to achieve Lean Six Sigma
Master Black Belt certification, this program examines business
processes from a holistic perspective, empowering you to implement
Six Sigma strategies that will create a positive impact across your
entire enterprise.
Featuring the Lean Six Sigma Master Black Belt course, the
comprehensive program helps you develop skills that are essential
to advance your career as an in-house coach on Six Sigma. Earning
your advanced master certificate and Lean Six Sigma Master Black
Belt certification demonstrates your expertise, proficiency and
superior knowledge, plus it boosts your professional value to any
organization.

Program Benefits
Choose Two Electives: • Achieve Lean Master Black Belt certification
ÎÎ Strategic Organizational Leadership • Learn proven leadership and management skills
ÎÎ Finance and Accounting for the Non-Financial Manager • Take a holistic approach to your company’s Lean Six Sigma
ÎÎ Essentials of Project Management efforts
ÎÎ Project Management for IS/IT • Gain knowledge of advanced statistical tools to optimize
ÎÎ Maximizing Team Effectiveness enterprise efficiency
ÎÎ Maximizing IS/IT Team Effectiveness
ÎÎ Essentials of Business Analysis
$134,779 – average salary of U.S.
ÎÎ Essentials of Commercial Contract Management
ÎÎ Essentials of Government Contract Management
Six Sigma Master Black Belts
ÎÎ Mastering Business Skills iSixSigma Global Salary Survey
ÎÎ Essentials of IS Security
ÎÎ Essentials of Software Testing Who Should Register?
All individuals with Black Belt training who are looking to cement
their leadership and Lean Six Sigma skills, and who wish to create
a positive impact on their organization and their own careers. Those
who need to meet re-certification requirements for Villanova’s Green
Advanced Master Certificate in Lean Six Sigma Belt, Lean Sensei or Lean Black Belt certifications should also
and Lean Master black belt certification register.

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Begin your Master certificate Program What the Experts are Saying
by selecting a Six Sigma course – Now “Six Sigma’s structured approach
provides more than a checklist. It
with specializations! shows you what’s coming next, lets you
look at data from different views, and
Six Sigma Green Belt gives you a big picture of your practices
Six Sigma Green Belt – Healthcare for making decisions.”
– Lynn Penn, Director of Quality
Six Sigma Green Belt – Financial Services Systems and Process Management
Six Sigma Green Belt – Information Technology Lockheed Martin
Featuring specialized content for professionals in key business settings, these four courses
are for individuals with little or no prior experience with Six Sigma methodologies. They’re an “By implementing Six Sigma practices,
ideal way to learn to understand, interpret and use the core concepts of Six Sigma to make we showed that a quality improvement
better business decisions. Each course is taught by Villanova University’s superior online project can lead to many benefits, not
faculty, which includes seasoned experts in a variety of industries. In addition to the topics only patients in decreased mortality,
listed below, each course spotlights case studies and examples from healthcare, financial but also to physicians and nurses by
services, information technology and other fields. Managers responsible for top line growth making it easier for them to provide the
will gain skills to implement cost reductions and improved organizational capability and best evidence-based, guideline-directed
capacity. There are no prerequisites. care possible, and to the hospital itself
with decreased lengths of stay and
What You’ll Learn: decreased costs.”
• The Origins and History of Six Sigma • Process Capability FMEA – Karen Gamerdinger, RN, MSN
• DMAIC Methodology Overview • Design of Experiments Mercy Medical Center
• Data Collection Plans • Prioritization Matrix Des Moines, IA
• The Project Scope of a Team • Affinity Diagram
• Determining Customer Requirements • Activity Network Diagram “The goal is not only to give the
• Process Mapping and SIPOC • Process Decision Program Chart company’s future business leaders Six
• Calculating the Baseline Sigma • Interrelationship Diagram Sigma expertise, but also to ensure
• Types of Data • Tree Diagram the Six Sigma program develops better
• Root Cause Analysis • Matrix Diagram business leaders.”
• Hypothesis Testing • Failure Modes & Effects Analysis – Patricia Collins, Senior Deployment
• Measures of Central Tendency • Determining Project Solutions Champion
• Measures of Dispersion • House of Quality Merrill Lynch’s Enterprise-wide Six
• Control Charts (X-bar & R, XmR) • Team Dynamics Diagram Sigma Program
• Attribute Charts

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Complete the Program with These Required Courses
Lean Six Sigma Lean Six Sigma Black Belt
This eight-week certificate course helps managers and professionals This 16-week certificate course is designed for experienced Six
gain valuable skills that can be used immediately to analyze Sigma practitioners with Green Belt training or equivalent work
performance. Lean is a vital part of today’s business environment. experience.Students will learn to lead quality projects, coaching and
The dimension of Lean Six Sigma attacks inefficiencies – wastes mentoring Green Belts on their Six Sigma projects and executing Six
caused by defects, non value-added flow of information or Sigma techniques and strategies at the Black Belt level.
materials, data storage, stacks of inventory, overproduction, and
extra processing. Lean Six Sigma techniques help professionals lead What You’ll Learn:
successfully in both service and manufacturing industries. There are • Needs vs. Requirements
no prerequisites. • Criteria for Collecting Data
• Data Collection Plan
What You’ll Learn: • Determining Baseline Sigma
• The Project Charter • Sub-Process Mapping
• Lean is Not Only for Manufacturing • Histograms
• Value Add and Waste • Chi Square
• Waste Walks • Barriers to Lean Implementation
• Spaghetti Diagrams • Reliability and Design for Six Sigma
• Project Management • Taguchi Design
• Projects – Initiation, Planning, Execution, Controlling, Closing • QxA=E
• Visualizing and Improving the Process • Control Charts
• Value Stream Mapping • Moving Average and S Chart
• Kaizen Events • Evaluating the Measurement Systems
• 5-S • Change Agent
• Lean Accounting • Top 10 Questions Regarding Six Sigma
• Theory of Constraints • Benchmarking
• Barriers to Implementation • Financial Measures
• Lean Projects • Scales and Probability
• Lean Tools • Normal Distribution
• Planning and Deployment for Lean Implementation • Normal Probability Plot
• Quality Function Deployment • Total Productive Maintenance
• SMED • Lean Six Sigma in Supply Chain Management
• Cellular Flow • DFSS Plus DMADOV
• Pull Systems • Porter’s Five Forces
• POKA-YOKE • Theory of Inventive Problem Solving
• Organization Assessment • Pugh Analysis
• TRIZ • Multi-Vari Study
• Prominent Figures of Lean • Implementation
• Hoshin Planning • Risk Analysis
• Total Productive Maintenance • Measurement Systems in the Enterprise
• DMAIC Methodology Overview • Process Control for Non-Normal Data
• Determining Customers and Their Needs • Balanced Scorecards
• Process Mapping and SIPOC • Cp, Cpk, Ppk
• 7M Tools • Process Characterization
• International Diagrams • Critical Success Factors
• Quick Response Manufacturing • Strategy of Six Sigma

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Begin Your Advanced Master Certificate With This Required Course*
Lean Six Sigma Master Black Belt
This 12-week course – a foundational part of the Advanced Master Certificate in Lean Six Sigma program – will take you to the pinnacle of
Six Sigma expertise. Through case studies, a course project and expert instruction, you will master the skills needed to motivate, manage and
mentor Black Belt leaders. The course is an ideal way to increase cost savings and improve performance, drive crucial organizational change
and implement an enterprise-wide approach to Lean Six Sigma.

What You’ll Learn: • Mann-Whitney Test

Leadership • Mood’s Median Test
• Calculating the Cost of Poor Quality
• Project Identification and Prioritization Design of Experiments
• Change Management Leadership Skills • Design of Experiments Setup
• Organizational Structures for Deployment of Six Sigma • KPIV and KPOV
• Competitive Intelligence and Industry Benchmarks • Selecting the Optimal Design
• Transitioning Goals/Objectives Into Actionable Projects • Design of Experiments Strategy
• Overcoming Organizational Resistance • Screening Designs
• Fold-Over Design
Design for Six Sigma • Response Surface Methods
• Pilot Testing New Products/Services • Mixture Designs
• Advanced FMEA • Nested Designs and Difficult to Change Variables
• DFSS – Overview of DMADV and DMADOV • Attribute Gage Study and Kappa Statistic
• DMADV – Define Phase • Sampling Strategies
• DMADV – Measure Phase • Use of Replication to Estimate Error
• DMADV – Analyze Phase • DOEs with Two or More Response Variables
• DMADV – Design Phase • Developing Optimal Project Metrics
• DMADV – Verify Phase
• Optimizing Process Efficiency Minitab Application**
• Applied Value Stream Mapping • Minitab Statistics
• Kaizen • Minitab Control Charts for Variables and Attributes
• Applied TRIZ • Minitab Quality Tools
• Advanced Identification of Capacity Constraints • Minitab Graphs
• Minitab Project Application
Analyze
• Force Field Analysis Training, Coaching and Development
• Multivariate Control Charts • Resource Allocation – Managing Black Belts
• GAP Analysis • Decision Making Solutions – Evaluating Alternatives
• Statistical Normality Tests • Employee Empowerment and Motivation Techniques
• Control Charting Continuous Data • Rewards and Recognition
• Advanced Interpretation of Control Charts
• Developing a Process Control Plan Customers and Suppliers
• House of Quality
Advanced Inferential Statistics • Customer Retention and Loyalty
• Hypothesis Testing for Proportions • Negotiation Techniques
• Multiple Regression • And More
• Review of Other Advanced Distributions
* See chart on page 6 for electives
• Confidence Intervals and Point Interval Estimates ** Minitab software not required for course

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Villanova Online Faculty and Practicing Professionals
Villanova University online faculty and staff bring a wealth of knowledge and real-world experience to instructional development and delivery.
Don Ainsworth, GEBB
Mr. Ainsworth is an associate at Booz Allen Hamilton, where
he provides consulting services related to business process
reengineering, organizational change management and strategic
planning. An expert in deploying Lean Six Sigma methodologies to
IT departments, he has mentored more than 75 Green Belts and
Black Belts.
Gary Ball
Mr. Ball is a Lean manufacturing training and implementation
professional who developed his expertise in Lean methodologies
working with the Kaizen Institute of America. He has 10 years of
experience leading training sessions and facilitating kaizen events
for small and large manufacturing and service companies.
Adam Bowden, BA, BSc
Mr. Bowden is President of Wizegy Consulting and Training. His
10 years of Six Sigma deployment as a Master Black Belt, along
with 20 years as a Lean Master, have involved a multitude of
corporations on several continents. He has a BSc in Mechanical
Engineering and Management from The Open University, UK.
Wayne Brantley, MS Ed, PMP
Mr. Brantley has taught and consulted project management around
the world to Fortune 500 companies. He has over 23 years of
experience as a Project Manager for AF Technology Training and
Curriculum Development in the United States Air Force.
Jeffrey Capano, CSSBB
Mr. Capano is the President and CEO of Capano & Associates
Quality Management Systems Training and Coaching, where he
has coached process improvement methodologies worldwide to
companies such as Bell Engineering, Hitachi, GM and Delphi.
John Cipriani, PMP, MSA
Mr. Cipriani has consulted 25 years in the financial services and
manufacturing sectors. He has provided results-based solutions
for companies such as Metropolitan Life, Eaton, GM,
AT&T/Lucent, and Sears.
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Ron Crabtree, CPIM, CIRM
Mr. Crabtree is an internationally recognized expert in business
process improvement methodologies. He has 30 years of experience
in a variety of business settings, from small privately held
manufacturers to Fortune 100 corporations, and leading global
management consulting firms.
Patrick Davidson, MA, CSSBB
Mr. Davidson is the Value Stream Manager for PTM Corporation.
A Certified Six Sigma Black Belt, Mr. Davidson earned a BS in
Mathematics from Xavier University and an MA in Educational
Leadership from Eastern Michigan University.
George Eckes, BA, MS
Mr. Eckes is Founder, President and Chief Executive Officer of
Colorado-based consulting group Eckes & Associates. His consulting
firm helped clients such as HP, Cisco and others save more than
$50 million in the last year alone. He earned a BA in Psychology
from the University of Notre Dame before completing his Master of
Science from Eastern Michigan University.
Douglas Evans, BSEE, MS
Mr. Evans has been working in Six Sigma since 1994, when he
was the lead Quality Engineer for the U.S. Air Force working with
Texas Instruments. He earned a BS in Electrical Engineering from
University of Maryland in 1988 and an MS in Applied Statistics
from University of West Florida in 1997.
Dan Feliciano, BA
A Certified Six Sigma Black Belt, Mr. Feliciano has led strategic
performance improvement initiatives yielding millions of dollars in
benefits for organizations including GE Anti-Submarine Warfare
Systems, Virginia Power and Aetna. He earned a BA in Production/
Operations Management from Virginia Commonwealth University.
Diane Johnson, MBA, MA, CSSBB, PMP
Ms. Johnson is an ASQ Certified Six Sigma Black Belt and a
certified Project Management Professional through PMI. She has
an MBA from the University of Iowa, an MA from the University of
Denver and a BA from Bethel College.
10
Aleshia Clarissa Kelley, MBA
Ms. Kelley is Senior Manager of Quality and Process Improvement
at Western Union Financial Services, where she co-partnered full
deployment of Six Sigma and kaizen philosophies in corporate
and local offices in Missouri. She earned a Master’s degree in
Management and an MBA from Fontbonne University, as well as a
BBA in Finance from Howard University.
Robert Lidtke, CSSBB, MSA
Mr. Lidtke developed his Six Sigma/Lean knowledge working in
diverse manufacturing environments. He earned his Bachelor’s
in Electrical Engineering from Michigan Technological University
and an MS in Administration from Central Michigan University. He
received Six Sigma Black Belt certification from ASQ and a Lean
Manufacturing Certificate from the University of Michigan.
Susan McGann, RN, BSN, MBA
The President and CEO of Pivotal Healthcare Solutions, Ms.
McGann was among the nation’s first healthcare Six Sigma Master
Black Belts. She has worked in all levels of the healthcare industry,
successfully leading Six Sigma deployments and curriculum
development. Ms. McGann earned a BS in Nursing from the
University of Delaware and an MBA from Drexel University.
Todd Mikula, BA, CSSBB
A Certified Six Sigma Black Belt, Mr. Mikula has worked
in marketing, sales, operations, eCommerce and project
management with Ford Motor Credit, Bank of America and
PricewaterhouseCoopers. He has a BA in Finance/Marketing from
the University of Colorado.
Dan Munson, CSSBB, CQE (ASQ)
Mr. Munson’s background includes over 20 years at Honeywell
and Storage Technology. He has consulted process improvement
methodologies worldwide to the likes of 3M, Alcoa, Philips and
Siemens. Mr. Munson is a double-certified Six Sigma Black Belt
(ASQ certified and company certified) and an ASQ Certified Quality
Engineer.
Amalia (Molly) Punzo, MD
A Six Sigma Green Belt, Ms. Punzo is Medical Director for Quality
at Shore Health Systems in Easton, Maryland. She earned her MD
from the University of Connecticut School of Medicine.
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Norma Simons-White, MS, CSSBB, CQE
Ms. Simons-White is President of Simons-White & Associates, Inc.,
a consulting and training organization that specializes in providing
customized business and quality management solutions. She has an
MS in Industrial Engineering/Operations Research from Wayne State
University in Detroit.
Christina A. Stevenson, PT
Ms. Stevenson is the Corporate Data Quality Manager for the
University of Maryland Medical System, where she consults with
system hospitals to identify areas for improvement in quality. A
licensed physical therapist, she earned her Master’s degree in
Physical Therapy from the University of Maryland.
Bill Stieber, PhD
Mr. Stieber started his involvement with quality and process
improvement as a quality circles facilitator and consultant with the
Deming Method Consulting Group. He later implemented Black Belt
and Master Black Belt training in large Fortune 500 companies. He
holds a BS from Pennsylvania State University, MBA from LaSalle
University and a PhD from Temple University.
Karen J. Weed, BA
A Certified Six Sigma Black Belt, Ms. Weed is the Upstream
Marketing Manager at GE Healthcare/IDX Systems Corporation,
where she manages the upfront work associated with describing,
scoping and defining success criteria for product introduction
projects. The recipient of Black Belt certifications from General
Electric and the American Society for Quality, she earned a BA in
Psychology from Johnson State College.
Gary Wickett, BSIE, MBA
Mr. Wickett has considerable experience with Lean and JIT
implementations, value stream mapping, continuous improvement,
kaizen, 5-S, offsite product transfers and capacity planning. He has
worked with the supplier base to implement Lean and has taught
Lean concepts in the U.S. and China.
Karen Young, BS, MPM, CSSBB, C(ASCP)SC
A graduate of Villanova University’s Six Sigma program and a
Certified Six Sigma Black Belt, Ms. Young is President and CEO of
Strategic Solutions and Associates, LLC. She has a BS in Biology,
a Master’s in Project Management and a wealth of Six Sigma
experience.
11

The University Alliance (UA) facilitates
the promotion and online delivery of
degree and professional certificate
programs from the nation’s leading
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Powered by UA’s technology and
support services, our university
partners have surpassed 450,000
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One simple call connects you to a
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professionals are also easily accessible
every step of the way.
Hurry! Monthly
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ÎÎ 800-571-4938
Intl. +1 813-612-4296
ÎÎ
ÎÎ VillanovaU.com
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Certificate Program Tuition
Master Certificates and Advanced Master Certificate in Six Sigma
Take all three courses and receive your Master Certificate in Six Sigma. Or choose a Six Sigma
program that focuses on healthcare, financial services or information technology. Then learn
to manage Black Belts by earning your Advanced Master Certificate in Lean Six Sigma.
Six Sigma
Six Sigma Green Belt
Six Sigma Green Belt – Healthcare
Six Sigma Green Belt – Financial Services
Six Sigma Green Belt – Information Technology $1,980
Lean Six Sigma $1,980
Lean Six Sigma Black Belt $3,980
Lean Six Sigma Master Black Belt $2,980
Master Certificate in Six Sigma* $6,995
Advanced Master Certificate in Lean Six Sigma* $5,995
* $945 savings on all three courses
Continuing Education Units (CEUs): Earn 4.5 CEUs for Six Sigma Green Belt courses, 5.0
CEUs for Lean Six Sigma, 9.0 CEUs for Lean Six Sigma Black Belt and 7.5 CEUs for Lean
Six Sigma Master Black Belt.
Professional Development Units (PDUs): Earn 45 PDUs for Six Sigma Green Belt programs,
50 PDUs for Lean Six Sigma, 90 PDUs for Lean Six Sigma Black Belt and 75 PDUs for Lean
Six Sigma Master Black Belt.
ACE Credit Recommendations: The American Council on Education (ACE) recommends three
undergraduate credit hours for each of the Six Sigma Green Belt courses and Lean Six Sigma.
ACE recommends six semester hours for Lean Six Sigma Black Belt.
What types of Assistance and exclusive savings are available?
Tuition Assistance
Your tuition cost may be covered by your company’s tuition assistance program and may also
be tax deductible. Consult your HR department and your tax advisor for more information.
Smart Option Loan
Sallie Mae offers a flexible, low-cost loan product specifically designed to help working
adults who enroll in an accredited university’s distance learning certificate program. For more
information on the Sallie Mae Smart Option Loan, contact a program representative today or
fill out an online application.
12
Military and Government Savings Master the Skills that Deliver
Exclusive savings of 15% per course are available for active U.S. military servicemembers. Results
For more information, call 800-983-6484. In addition, all federal, state and local Your command of proven Six Sigma
government employees are eligible, via our agreement with the National Technical tools and techniques will boost your
Information Service (NTIS), to save 10% off individual certificate courses and 5% off master earnings and strengthen your career:
certificate programs. Call 800-959-6138 and identify yourself as a government employee to • Certified Six Sigma Black Belts can
benefit from these savings. earn up to $38,000 more than their
uncertified counterparts.*
Six Sigma Success Stories • Average salary of U.S. Six Sigma
Thousands of successful professionals have experienced the unequaled advantages of Six Master Black Belts is $134,779, or
Sigma training from Villanova. These are just a few of them: $30,000 more than average salary
of U.S. Six Sigma Black Belts*
“Last year I completed the Villanova Six Sigma Green Belt and Black Belt classes, which were • 29% of professionals received a
fantastic! Then I sat for the certification exam, passed it, and became a certified Lean Six promotion within a year of earning
Sigma Black Belt.” Six Sigma Black Belt certification.**

* iSixSigma Global Salary Survey

Patrick Valentine, Regional Manager, ** iSixSigma Magazine, “Six Sigma Certification”
Electrochemicals

“I enrolled in the Six Sigma program to validate my experience and increase my marketability. Hurry! Monthly
Because I am in a career transition mode and I’m financing the program myself, I would not Classes Fill Quickly.
take on that level of investment if I did not believe it would benefit me. Even before finishing ÎÎ 800-571-4938
the program, I have already received accolades on my pursuit of impressive new credentials ÎÎ Intl. +1 813-612-4296
and professional designations. I would encourage anyone to take advantage of this training.” ÎÎ VillanovaU.com

Cecile E. Stephenson,Principal Management Consultant,

Business Management Consulting

“I have enjoyed this [Six Sigma Green Belt] experience in learning and education more
than any I have ever had. For advanced learning, this is far and away the best I have ever
experienced. This should be the wave of the future for all post BS/BA education. I have really
enjoyed this learning experience.”

Stephen Hans,
Kennewick, WA

“I have enjoyed this [Six Sigma Green Belt] course very much. I chose Villanova because of
the accreditation and outstanding reputation it has in the Six Sigma community. I have no
doubt that when it comes to a job interview, the name Villanova will make the difference in
who is selected. Thanks again! ”

Tim Miller,
Scottsville, KY

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A Diverse Network Corporate TRAINING
Join the growing number of companies
nationwide who have experienced the Unleash the Power of Your Organization
University Alliance difference: Establish a corporate training program today, and begin to see positive results in your
• All Children’s Hospital organization immediately! We can customize the content, delivery and/or branding to your
• Ashley Furniture organization’s training needs – all at special corporate rates that won’t break your budget!
• Booz Allen Hamilton
• BP
• CACI
What You’ll Get
A well-educated workforce equals corporate success. Along with saving your company
• Ciena
valuable time and money, you’ll provide your employees with the opportunity to learn
• Cigna
the necessary skills to lead improvement initiatives that result in measurable sales growth,
• Coca-Cola Enterprises
economic value, customer satisfaction and retention, and employee satisfaction and
• CompuCom
motivation. These skills will help increase your bottom line and create a streamlined
• EdLink
work environment.
• Farmers Insurance
• FedEx Express
• General Dynamics Start With a Pilot Program!
• Hallmark Health System Register a group of your employees in an online class, and see how their newly acquired
• Hewlett Packard knowledge increases productivity and impacts your bottom line. This pilot program offers the
• Highmark following services to your organization:
• Imperial Sugar • Special corporate pricing
• Independence Blue Cross • A unique, expert-led online session to “kick off” the course
• Johnson & Johnson • A survey of employees after class to ensure quality and satisfaction
• KPMG • An end-of-course review with corporate managers
• Lockheed Martin • All employees will be in the same online class
• McAfee
• Memorial Health Extraordinary Results Call for Extraordinary Training
• North Shore Long Island Jewish Many major companies have benefitted significantly from Six Sigma training:
Health System • General Electric saved $12 billion during its first five years of Six Sigma implementation
• Pitney Bowes and added $1 to its earnings per share.
• Primavera Systems • Motorola reduced manufacturing costs by $1.4 billion from 1987-1994 and saved $15
• Ryder billion over the last 11 years.
• Smith & Nephew • Honeywell recorded more than $800 million in savings.
• State Farm
• U.S. Dept. of Defense
• U.S. Dept. of Homeland Security
• U.S. Dept. of Labor
• U.S. Military
• Verizon Wireless
• Wyeth Pharmaceuticals
• Xerox

Corporate Rates
Are Available
ÎÎ 800-280-9895
ÎÎ corp@VillanovaU.com

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Customized Training Solutions: You Define It, We Design It Corporate BRANDED LEARNING
A Top-Ranked, Accredited University ENVIRONMENT
Leverage the prestige, credibility and academic excellence of Villanova University to deliver Villanova University can provide
superior corporate education. customized corporate training:
• Exclusive online classroom
Respected Credentials • Dedicated instructor
Empower and motivate your employees with valuable skills and certificates upon completion • Customized virtual classes
of each course. • Customized message board

Flexible Program Content

Choose from today’s most in-demand disciplines. Add, remove, change or replace modules to
Benefits of Online Learning
• 24/7 accessibility
suit your needs.
• No mandatory log-in times
• No classroom attendance
Your Proprietary Training Materials
• High degree of interaction
Seamlessly integrate your existing training materials with flexible course content.
• Consistency of training
• Efficient learning process
Subject Matter Experts (Yours and/or Ours)
• No travel
Consolidate the expertise of your organization’s leaders and our faculty for optimal learning
• No lost opportunity cost
outcomes.
• No lost productivity

Cutting-Edge Online Learning Technology

Ensure consistent messaging with a state-of-the-art e-learning system that includes streaming Corporate Rates
video lectures, archived live sessions, message boards, chat rooms and email.
Are Available
Corporate-Branded Learning Environment ÎÎ 800-280-9895
Choose a learning environment devoted strictly to your team, taught online by an instructor ÎÎ corp@VillanovaU.com
dedicated to your organization. This private course enables your team to relate your specific
organizational process content to the learning environment. Participants enjoy rich interaction
through weekly, instructor-led “live” virtual classes using two-way voice over Internet and
electronic white board technology, as well as a dedicated message board.

Instructional Design & Course Development

Generate excitement and disseminate critical information by bringing your executives into the
virtual classroom. Direct and star in customized modules filmed at our studio or your offices.

Demonstrated Experience, Proven Results

Team up with the University Alliance and tap into today’s most in-demand business topics.
Choose from Six Sigma and Lean, project management, leadership and many other subjects.
Call today and ask how we’re helping some of the world’s most successful organizations
revolutionize their corporate training – and how we can do the same for you.

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University Alliance Online | 9417 Princess Palm Avenue, Suite 400 | Tampa, FL 33619-8348 | www.UniversityAlliance.com

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