OnGuard 2012 6.5 Release Notes PDF

Lenel Systems International, Inc.
1212 Pittsford-Victor Road

Pittsford, New York 14534
Tel 585.248.9720 Fax 585.248.9185
www.lenel.com
OnGuard® 2012
Version 6.5
Release Notes
DOC-985 (19 March 2012) © 2012 Lenel Systems International, Inc. revision 1.056 — 1
1. OnGuard 2012 (6.5) ........................................................................................................................................................................... 7
1.1. Supported Operating System Requirements Now Enforced ................................................................................................... 7
1.2. Upgrades ................................................................................................................................................................................. 7
1.2.1. End of Life Products Must Be Deleted PRIOR to Upgrade (OG-23947) .......................................................................... 7
1.2.2. Upgrading from OnGuard versions Earlier than OnGuard 2005 Second Edition (5.11.216) (OG-22273) ........................ 8
1.2.3. Oracle Regions with Many Events May Experience Long Database Setup Run Time (OG-15176) ................................. 8
1.2.4. Badge Design Programming with List Builder Lists Will Not Function in BadgeDesigner After Upgrade from OnGuard
2006 (5.12.110) or Earlier (OG-15935) ............................................................................................................................. 8
2. Versioning Information ...................................................................................................................................................................... 8
2.1. Current Access Series (LNL) Firmware and Special Application Versions ........................................................................... 8
2.2. Current Security Series (NGP) Firmware ............................................................................................................................... 9
2.3. Current ILS Firmware ............................................................................................................................................................. 9
2.4. Current Digital Video Firmware ............................................................................................................................................. 9
2.5. Minimum System Hardware Requirements ............................................................................................................................ 9
2.6. Supported Operating Systems ................................................................................................................................................. 9
2.6.1. Windows XP Professional with Service Pack 3 ............................................................................................................... 10
2.6.2. Windows Server 2003 with Service Pack 2 ..................................................................................................................... 10
2.6.3. Windows Server 2003 R2 with Service Pack 2 ................................................................................................................ 10
2.6.4. Windows Server 2008 with Service Pack 2 ..................................................................................................................... 10
2.6.5. Windows Server 2008 R2 with Service Pack 1 ................................................................................................................ 10
2.6.6. Windows 7 with Service Pack 1....................................................................................................................................... 10
2.6.7. Service Packs and Critical Patches................................................................................................................................... 11
2.7. Security Utility...................................................................................................................................................................... 11
2.8. Supported Database Systems ................................................................................................................................................ 11
2.8.1. Microsoft SQL Server 2005 Express SP4, 32-bit and 64-bit ........................................................................................... 11
2.8.2. Microsoft SQL Server 2005 SP4, 32-bit and 64-bit ......................................................................................................... 11
2.8.3. Microsoft SQL Server 2008 Express SP2, SP3, 32-bit and 64-bit ................................................................................... 11
2.8.4. Microsoft SQL Server 2008 SP2, SP3, 32-bit and 64-bit................................................................................................. 12
2.8.5. Microsoft SQL Server 2008 R2 Express SP1, 32-bit and 64-bit ...................................................................................... 12
2.8.6. Microsoft SQL Server 2008 R2 SP1 ................................................................................................................................ 12
2.8.7. Oracle 10g R1 Server 32-bit (10.1.0.5) ............................................................................................................................ 12
2.8.8. Oracle 10g R2 Server 32-bit (10.2.0.3 and 10.2.0.4) ....................................................................................................... 12
2.8.9. Oracle 10g R2 Server 64-bit (10.2.0.3, 10.2.0.4, 10.2.0.5) .............................................................................................. 12
2.8.11. Oracle 11g R1 Server 64-bit (11.1.0.7) with 32-bit Client installed if OnGuard is running on the same server as the
database ............................................................................................................................................................................ 12
2.9. Supported System Components ............................................................................................................................................ 12
2.9.1. Internet Information Services (IIS) .................................................................................................................................. 12
2.10. VMware Platforms ................................................................................................................................................................ 13
2.11. Supported Third-party Components...................................................................................................................................... 13
2.12. Antivirus Software Applications ........................................................................................................................................... 13
2.13. Supported Web Browser ....................................................................................................................................................... 13
2.14. Supported Terminal Services ................................................................................................................................................ 13
2.15. OPC Versions ....................................................................................................................................................................... 13
2.16. SNMP Versions .................................................................................................................................................................... 13
2.17. Supported High Availability Systems ................................................................................................................................... 13
2.18. End of Life Products and Features ........................................................................................................................................ 14
2.18.1. Assign to Elevator Control Level fields no longer supported: Enable Floor During Day Mode, Enable Floor When
Using Facility Code.......................................................................................................................................................... 14
2.18.2. Biocentric Solutions ......................................................................................................................................................... 14
2.18.3. Digitize CAPS II Receiver ............................................................................................................................................... 14
2.18.4. Disabling Assets: The feature for disabling assets has been discontinued. AAD and asset readers are no longer available
for selection as reader types. The AMD Alarm Panel Type has been removed. .............................................................. 14
2.18.5. Gemplus MPCOS-EMV smart cards ............................................................................................................................... 14
2.18.6. GSC Cartographer Smart Card Application ..................................................................................................................... 14
2.18.7. GSC (DESFire) Smart Card Application ......................................................................................................................... 14
2.18.8. Identix .............................................................................................................................................................................. 14
2.18.9. IE SmartTouch (MIFARE) .............................................................................................................................................. 14
2.18.10. LS Otis Timezone Interface ........................................................................................................................................ 14
2.18.11. Offline Guest Smart Card Format ............................................................................................................................... 14
2.18.12. Precision Access Exclusion Groups: Exclusion Groups are no longer available for selection. Under command
programming, term fields and PIN+10/20 have been removed. .................................................................................. 14
2.18.13. Smart Card Personalization: Smart Card Personalization was removed from the configuration wizards because
Gemplus MPCOS-EMV smart cards are no longer supported. ................................................................................... 14
2.18.14. Texas Instruments (TI) Access Control Application ................................................................................................... 14
2.18.15. Ultra-scan .................................................................................................................................................................... 14
2.18.16. Verisoft ........................................................................................................................................................................ 14
2.18.17. Windows Certificate User Smart Card Format ............................................................................................................ 14
3. New Features ................................................................................................................................................................................... 14
3.1. General .................................................................................................................................................................................. 14
3.1.1. Form Translator change ................................................................................................................................................... 14
3.1.2. Transparent Data Encryption ........................................................................................................................................... 14
3.1.3. Setup Assistant simplifies OnGuard installations ............................................................................................................ 15
3.1.4. Start menu program list simplified ................................................................................................................................... 15
3.1.5. Documentation menu simplified ...................................................................................................................................... 15
3.1.6. Support for the 2D Aztec Bar Code in BadgeDesigner .................................................................................................... 15
3.1.7. Supplemental Materials Disc Supports Newest Version of OnGuard Only ..................................................................... 15
3.2. Intrusion Detection ............................................................................................................................................................... 15
3.2.1. NGP Panel New Features ................................................................................................................................................. 15
3.2.2. NGP Panel "HSC-IP" Form Renamed to "IP Central Station"......................................................................................... 15
3.2.3. New NGP User Report (OG-23111) ................................................................................................................................ 15
3.3. Access Control ...................................................................................................................................................................... 15
3.3.1. Stentofon Intercom is now an Accessory Add-on ............................................................................................................ 15
3.3.2. Alarm Monitoring on Multiple Windows ........................................................................................................................ 15
3.3.3. Permissions User Interface enhancements ....................................................................................................................... 15
3.3.4. Performance Improvement in Area Access Manager (Browser-based Client)................................................................. 16
3.3.5. Elevator dispatching: Inter-floor Matrix tab added for passenger separation .................................................................. 16
3.3.6. Otis Compass V2 Integration: Inter-version control added for elevator dispatching devices .......................................... 16
3.3.7. Otis Compass V2 Integration: Differentiate between front or rear elevator door ............................................................ 16
3.3.8. Otis Compass V2 Integration: PIN code control introduced for elevator terminals ......................................................... 16
3.3.9. Otis Compass V2 Integration: Elevator terminal events and alarm control added ........................................................... 16
3.3.10. Local I/O: Permanently activate/deactivate a timezone ................................................................................................... 16
3.3.11. Monitor reader AUX input and output devices in the System Status window ................................................................. 17
3.3.12. Selective cardholder downloads: All access levels now available ................................................................................... 17
3.3.13. Timezones: Configure holidays to repeat yearly .............................................................................................................. 17
3.3.14. ILS R2: Configuration Wizard now supports adding multiple ILS readers (locks) ......................................................... 17
3.3.15. ILS R2: New Battery Status Report ................................................................................................................................. 17
3.3.16. ILS R2: Firmware download enhancements .................................................................................................................... 17
3.4. Identity Management ............................................................................................................................................................ 17
3.4.1. Commercialization of ActivEntry Solution - FIPS 201 compliant solution ..................................................................... 17
3.4.2. IrisAccess encoding ......................................................................................................................................................... 17
3.4.3. Magicard Prima 4 printer ................................................................................................................................................. 17
3.5. Visitor Management ............................................................................................................................................................. 17
3.5.1. Cardholders Visitor Form and Cardholder Options Form Have New E-mail Field Added (OG-23149) ......................... 17
3.6. Digital Video ........................................................................................................................................................................ 17
3.6.1. Support for Additional IP Cameras, Video Servers, and Encoders .................................................................................. 17
3.6.2. Video tour ........................................................................................................................................................................ 18
3.6.3. Exported Video Graphic Overlay..................................................................................................................................... 18
3.6.4. H.264 decoder support ..................................................................................................................................................... 18
4. Known Issues/Updates ..................................................................................................................................................................... 18
4.1. General .................................................................................................................................................................................. 18
4.1.1. OnGuard Installation no longer distributes the Sentinel Driver (OG-23538) .................................................................. 18
4.1.2. Temporary Files Remain After Installation Has Completed (OG-14475) ....................................................................... 18
4.1.3. Column Heading Tooltips Disabled for Windows XP (OG-12746) ................................................................................ 18
4.1.4. ACS.INI File Cannot be Edited by Administrator Group Member (OG-14034/19970) .................................................. 18
4.1.5. FormsDesigner Field Style Border and Inside Edge not Functioning Properly (OG-15759)........................................... 18
4.1.6. Cross Match ID 500 drivers and SDK (OG-23788) ......................................................................................................... 19
4.1.7. SafeNet driver (OG-23789).............................................................................................................................................. 19
4.1.8. OnGuard returns an error when attempting to create an unattended client installation (OG-24632) ............................... 19
4.2. Intrusion Detection ............................................................................................................................................................... 19
4.2.1. NGP Panels will only support a Holiday Duration of 365 Days (OG-20814) ................................................................. 19
4.2.2. Unmask Door Held Open events time works differently in NGP panels compared to Mercury panels (OG-23259) ...... 19
4.2.3. Only one event, instead of two, is generated in Alarm Monitoring when the same timezone is configured for masking
Door Forced Open (DFO) and Door Held Open (DHO) alarms (OG-23263).................................................................. 19
4.2.4. NGP reader/door buzzer setting should be removed from System Administration (OG-23547) ..................................... 19
4.2.5. NGP label 'Check for battery' on the Power tab is misleading in how it affects the panel (OG-23942) .......................... 19
4.3. Access Control ...................................................................................................................................................................... 19
4.3.1. Deleting Badges from Onity Integra Locks (OG-23265) ................................................................................................. 19
4.3.2. Strike Field States Cutoff on Close (OG-18019) ............................................................................................................. 19
4.3.3. Turnstile Mode Issues Access Granted/Door Used When First Person is in Turnstile and Second Person Presents Badge
(OG-12944) ...................................................................................................................................................................... 19
4.3.4. OSDP Reader May Have Incorrect LED Display (OG-17529) ....................................................................................... 20
4.3.5. Area Access Manager (Browser-based Client) Returns a Server Error for a Cardholder if a Field is Added to the
Cardholder Form (OG-19281/20123) .............................................................................................................................. 20
4.3.6. Area Access Manager (Browser-based Client) Reports Not Supported with Windows Authentication on Windows
Server 2008 (OG-18066).................................................................................................................................................. 20
4.3.7. Integrated Intrusion LCD Display of Event History Adds Spurious Event for Alarms with Door Set for Entry Delay
(OG-15920) ...................................................................................................................................................................... 20
4.4. Identity Management ............................................................................................................................................................ 20
4.4.1. Magicard Tango2e Must Use Driver V1.41 (OG-20299) ................................................................................................ 20
4.4.2. Magnetic Encoding Does Not Work with Firmware V2.00 for Zebra printers (OG-23809) ........................................... 20
4.5. Visitor Management ............................................................................................................................................................. 20
4.5.1. Supported Date Format (DE385) ..................................................................................................................................... 20
4.5.2. Access Control Badges Retain Previous Access Levels When Reassigned (OG-15158) ................................................ 20
4.5.3. Error Messages that Result From Not Having JavaScript Are Not Localized (DE395) .................................................. 20
4.5.4. Kiosk Virtual Keyboard is not localized for JPN, CHS, or CHT (OG-22235) ................................................................ 20
4.5.5. The Service Trace Viewer Tool is Needed to View the Visitor Management Tracing File (DE1472) ............................ 20
4.5.6. Front Desk Application: SnapShell scanner does not work for scanning business cards (OG-24017) ............................ 21
4.6. Digital Video ........................................................................................................................................................................ 21
4.6.1. Remote Monitor and Alarm Monitoring May Become De-synchronized (OG-19830) ................................................... 21
4.6.2. LNVR Issues with Axis Video Servers with No Feeds Connected (OG-19329) ............................................................. 21
4.6.3. Frame Rates Higher than 50fps May Not be Accurate (OG-16061) ................................................................................ 21
4.6.4. Axis Cameras with H.264 Compression Do Not Support Square Pixel Compensation (OG-17659) .............................. 21
4.6.5. IntelligentVideo Events Allow Region of Interest that Extends Past the Image Boundaries (OG-16056) ...................... 21
4.6.6. Audio Limitations ............................................................................................................................................................ 21
4.6.7. Gaps in Recorded Video when Saving Embedded Event Configuration to Camera (OG-17880) ................................... 21
4.6.8. NAS Compatibility (OG-23272) ...................................................................................................................................... 21
4.6.9. Panasonic Camera Model Numbers in the Device Discovery Console (OG-17442) ....................................................... 21
4.6.10. False Motion Detection Alarms from Lenel ICT230 Located in a Dark Room (OG-17771) .......................................... 22
4.6.11. Double Video on Alarm with LDVR (OG-15506) .......................................................................................................... 22
4.6.12. Double Video with Time-lapse Limitation (OG-15507) .................................................................................................. 22
4.6.13. Buffering Streaming Video is Disabled by Default (OG-23275) ..................................................................................... 22
4.6.14. Buffering Streaming Video with Audio Causes Lag in Timestamp (OG-23276) ............................................................ 22
4.6.15. Streaming Video Server Not Supported with H.264 Video Source (OG-16019)............................................................. 22
4.6.16. Video Artifacts with RTP over UDP with Some Bitrate/Resolution Combinations (OG-18053) ................................... 22
4.6.17. Joystick Control Difficult Due to Delays in Video (OG-15077)...................................................................................... 22
4.6.18. PTZ Tour Server Does Not Run on Channel in Failover (OG-17970)............................................................................. 22
4.6.19. Error When Switching to Live Video after Viewing Recorded from Archive Server (OG-17598) ................................. 22
4.6.20. Windows Server 2008: Enabling Video Export (OG-17701) .......................................................................................... 23
4.6.21. PAL Cameras may not have Frame Rates Color-coded to Indicate Supported Frame Rates (OG-15468) ...................... 23
4.6.22. LNVR Motion Detection Not Supported with IQinVision Cameras (OG-16501) ........................................................... 23
4.6.23. Import XML doesn't allow modification of inputs on Sony V704 (OG-20542) .............................................................. 23
4.6.24. Cannot import HIK analog channels from an XML to an LNVR (OG-20543) ............................................................... 23
4.6.25. Selecting “Update Capabilities,” on an SP408 hybrid channel, produces a “Class not registered” error (OG-21204) .... 24
4.6.26. Changing resolution of a camera while video search window is open causes LpsSearchSvc.exe to close unexpectedly on
client (OG-21079) ............................................................................................................................................................ 24
4.6.27. When live video buffering is enabled, “Communication Lost” message does not appear in the live video window (OG-
21072) .............................................................................................................................................................................. 24
4.6.28. Status bar doesn't show "Offline' if a camera is marked offline (OG-21062) .................................................................. 24
4.6.29. Using large resolution causes IP Video Verification to stop responding (OG-20874)..................................................... 24
4.6.30. Remote Monitor Client and Server do not support Unicode (OG-20866) ....................................................................... 24
4.6.31. Live Video Being Viewed During a VMotion Event of an LNVR May Not Come Back (OG-23740)........................... 24
4.6.32. Performance Monitor in LNVR Shows the Incorrect Live Frame Rate for IQinVision H.264 Cameras (OG-22699) .... 24
4.6.33. SkyPoint: NetEVS delays (OG-22626) ............................................................................................................................ 24
4.6.34. Darkness in Alarm Monitoring When Using Arecont Vision AV5110 Camera (OG-22486) ......................................... 24
4.6.35. Auxiliary Tab is missing for RC-C Recorder (NetDVMS) from Video Recorder Tab of System Administration (OG-
23607) .............................................................................................................................................................................. 25
4.6.36. Remote Monitor does not handle an IP change when using a hostname (OG-22986) ..................................................... 25
4.6.37. Future versions of the Streaming Video Server will not support LDVR video (OG-22595) ........................................... 25
4.6.38. Exporting a video clip with bitmap that is larger than the video frame causes the export to stop responding (OG-21808)
......................................................................................................................................................................................... 25
4.6.39. “End Video Tour” not disabled after selecting “Remove Video” for single camera, anonymous tour (OG-22258) ....... 25
4.6.40. PTZ Zoom with mouse wheel is non-responsive and/or slow (OG-23694) ..................................................................... 25
4.6.41. Communication Server needs to restart to get the updated presets from RC-C Recorder (OG-23671) ........................... 25
4.6.42. Communication Server needs to be restarted in order to import updated presets for the RC-E cameras (OG-24163) .... 25
4.6.43. Performance Counters for LNVR not showing up on 64-bit LNVRs (OG-21565).......................................................... 25
4.6.44. Many LNVR applications and utilities are not displaying correct version information (OG-23217) .............................. 25
4.6.45. Connecting to VideoViewer (Browser-based Client) with Internet Explorer 64-bit on an OnGuard computer does not
work properly (OG-24258) .............................................................................................................................................. 26
4.6.46. Unable to receive Communication Lost event from RC-E Recorder (OG-24126) .......................................................... 26
4.6.47. NetDVMS: Restoring the network connection does not give "Video Source Signal Lost" alarm (OG-24376)............... 26
4.6.48. Certain cameras do not have colored frame rates (OG-24432) ........................................................................................ 26
4.6.49. VideoViewer (Browser-based Client) Cab file gets 'DVRCapsLib.dll' errors when installing (OG-23693) ................... 26
4.6.50. Unable to play recorded video from RC-E Cameras continuously for more than one hour, Video stopped before one
hour (OG-24439).............................................................................................................................................................. 26
4.6.51. Receiving incorrect "Responding" event from RC-C two minutes after Axis Encoder is disconnected (OG-24479) ..... 26
4.6.52. Schedule PTZ preset failed for the presets created in Alarm Monitoring (OG-24355).................................................... 26
4.6.53. WinPCap installation changes (OG-24585) ..................................................................................................................... 26
4.6.54. goVision video recorder cannot be discovered in Device Discovery Console (OG-22956) ............................................ 26
4.7. Enterprise .............................................................................................................................................................................. 27
4.7.1. Badge Template Transaction Failed with Violation of Primary Key Error (OG-17915) ................................................. 27
4.7.2. Global I/O Restrictions (OG-13969) ................................................................................................................................ 27
4.7.3. Global Output Devices, Paging Devices, Workstations Specified at Master are Overwritten with Region Child
Workstation after Upgrade (OG-19091) .......................................................................................................................................... 27
4.7.4. Pre-existing User-specific Layouts Not Replicated to Enterprise Master (OG-16029) ................................................... 27
4.7.5. Referential Integrity Error when Saving Camera Layouts (OG-15973) .......................................................................... 27
4.7.6. IntelligentVideo Applications Not Available on Enterprise Master when Configured on a Child Region (OG-15971) . 27
4.7.7. IntelligentVideo Applications Not Supported with IntelligentVideo Application Server Located on a Different Region
(OG-15972) ...................................................................................................................................................................... 27
4.7.8. Full Download to Region Results in Unexpected Log Size and Application Error (OG-21309)..................................... 27
4.7.9. Enterprise Systems: Elevator Dispatching Default Floor/Door Must Be Added to the Master Database (OG-22868) ... 27
5. Copyright and Trademark Notice..................................................................................................................................................... 28
1. OnGuard 2012 (6.5)
This document provides an overview about the release and a list of the new features and known issues. For a list of resolved issues,
refer to the Resolved Issues document. For a list of limitations, refer to the Limitations document.
Installation instructions are available in portable document format (PDF) on the OnGuard disc in the ..\Program Files\OnGuard\doc\
folder in the appropriate language sub-folder. For example, English documents are located in the en-US sub-folder. On 64-bit
operating systems, the installation instructions are in the ..\Program Files (x86)\OnGuard\doc\ folder. OnGuard 2012 (6.5) from this
point forward will be referred to as OnGuard 2012.
OnGuard clients purchased from Lenel no longer ship with the OnGuard software DVD. OnGuard installation and supplemental
DVDs are now available for download directly from the Lenel Web site: http://www.lenel.com/support/downloads/onguard. (You will
need your Lenel login to gain access to this site.) Download the OnGuard software and create a master DVD for all of your client
installations.
Lenel Global Education provides instructor-led, Web-based Global Distance Learning for more in depth knowledge on these new
features in OnGuard 2012. The training is available for Value Added Resellers (VARs), Certified OnGuard System Users, and
OnGuard System User Administrators. Please visit the Lenel Web site for more details and schedules:
http://www.lenel.com/training#distance-learning.
1.1. Supported Operating System Requirements Now Enforced

The installation or upgrade of OnGuard 2012 will be blocked on any operating system version not specifically listed as supported in
section 2.6, Supported Operating Systems.
To install OnGuard 2012, upgrade to a supported operating system and service pack.
1.2. Upgrades
Direct upgrades of the OnGuard software are supported for all currently supported versions of OnGuard. (The list of currently
supported versions of OnGuard can be found in Knowledge Base article 1345: http://kb.lenel.com/article.aspx?article=1345&p=2.)
For versions prior to OnGuard 2005 Second Edition (5.11.216), an incremental upgrade will need to be performed to get to 5.11.216.
Systems from 5.11.216 and newer can and should be upgraded directly.
Important: Please review each of the following items carefully to determine whether additional steps are needed for your particular
upgrade.
1.2.1. End of Life Products Must Be Deleted PRIOR to Upgrade (OG-23947)

The Database Incompatibility Wizard will run during an upgrade and perform the following checks:
1.Checks for existing configuration data that must be manually removed before the upgrade can continue. Installation cannot
proceed if any of the following are detected:
Hardware
• AAD Readers
• AMD-12 Input Panels
• Apollo Hardware
• Asset Reader Interfaces
• Cisco AIC Hardware
• Digitize CAPSII Receivers
• Identix Fingerscan V20 Readers
• LNVS Hardware
Smart Card Formats

• Cartographer Smart Card Format
• CombiSmart Smart Card Format
• GSC (DESFire) Smart Card Format
• GuardDog Smart Card Format
• IE Smart Touch Smart Card Format
• Offline Guest Smart Card Format
• TI Access Control Smart Card Format
• UltraScan Smart Card Format
• Windows Certificate Smart Card Format
2. Warns that any existing custom reports and DataExchange scripts may not work after upgrade (if they exist). User is
prompted as to whether or not they would like to continue installing OnGuard.
3. Warns the user about the existence of the following biometric data that is automatically removed by Database Setup. User is
prompted as to whether or not they would like to continue installing OnGuard.
• Identix Fingerprint Templates

• Ultrascan Fingerprint Templates
• Biocentric Fingerprint Templates
4. Warns the user, if STENTOFON audio server is configured, that they will need to install the STENTOFON add-on after
upgrading OnGuard. This prompt does not allow the user to stop the upgrade. It is simply an informative message.
1.2.2. Upgrading from OnGuard versions Earlier than OnGuard 2005 Second Edition (5.11.216) (OG-
22273)
If upgrading a database from versions of OnGuard earlier than OnGuard 2005 Second Edition (5.11.216), the installation utility
notifies you that it cannot perform the upgrade because the database is too old. The solution is to go to http://www.lenel.com and then
click Support > Downloads. Under Software > Legacy Database Setup, read the Readme file, and then download and unzip the
5.11.216 Database Setup file. Run the StpDB.exe file, and then run Database Setup again.
1.2.3. Oracle Regions with Many Events May Experience Long Database Setup Run Time (OG-15176)
During an upgrade of an OnGuard 2008 (6.0) or earlier system running Oracle with millions of events, regions may take an extended
amount of time to run Database Setup. The length of time this may take can be extended on systems that additionally have thousands
of custom event parameters. The amount of time required to upgrade may exceed a day (24 hours).
1.2.4. BadgeDesign Programming with List Builder Lists Will Not Function in BadgeDesigner After
Upgrade from OnGuard 2006 (5.12.110) or Earlier (OG-15935)
Any badge layout programming configured in BadgeDesigner that uses controlling fields with List Builder lists will not function after
an upgrade from OnGuard 2006 (5.12.110) or earlier. This may cause the badge design for newly printed badges that use any UDF
drop-down fields configured with List Builder to be incorrect. To resolve this issue, run the Program Badge Repair Utility located at
\Program Files\OnGuard\ProgramBadgeRepairUtility.exe after running Database Setup to upgrade your database.
2. Versioning Information
2.1. Current Access Series (LNL) Firmware and Special Application Versions
• LNL-1100-U, LNL-1200-U, LNL-1300-U, LNL-1320-U Version 10.12
• LNL-500/1000/2000 ISC Version v3.120
• LNL-2210/2220/3300 ISC Version v1.143
• LNL-1100/1200 Series 1 Version v1.04
• *LNL-1100/1200 Series 2 Version v1.31
• LNL-CK Rev A Version v1.30
• LNL-CK Rev B/C Version v1.50
• LNL-1320 Series 1 Version v1.13
• *LNL-1320 Series 2 Version v1.51
• LNL-1300 Series 1 Download not supported
• *LNL-1300 Series 2 Version v1.51
• Bioscrypt with LNL-500B gateway firmware v1.26
• RSI biometrics with LNL-500B gateway firmware v1.25
• Recognition Source PIM-485-16-OT with wireless LNL-500W gateway firmware v1.10
*Important: Before downloading the firmware in this release to downstream Lenel access control boards, please ensure that DIP
switch or jumper 8 is in the OFF position. Failure to take this step will result in an inability to communicate to these boards until the
switch or jumper position is corrected, and may therefore affect normal operation of your system. By default, boards are shipped with
DIP switch or jumper 8 in the OFF position.
2.2. Current Security Series (NGP) Firmware

• NGP: 1.02.020 (applies to NGP-22xxx and NGP-33xxx panels)
• NGP-1300U: NGP V10.04.02
• NGP-1320U: NGP V10.04.02
• NGP-1100U: NGP V10.04.02
• NGP-1200U: NGP V10.04.02
2.3. Current ILS Firmware

Lock Firmware:
• Control Module (ACU): 3.0.0.18
• Prox Reader: 3.0.0.1
• iClass Reader: 3.0.0.2
• MIFARE® Reader: 3.0.0.14
• WLM NA: 0.9.21358
• WLM EU: 0.9.21366
• PDA Application: 2.0.3.8
WAP Firmware:
• WWM NA: 0.9.21358
• WWM EU: 0.9.21366
• WMC Ethernet Firmware: 2.0.21791
• WMC Wi-Fi Firmware: 2.0.21791
2.4. Current Digital Video Firmware

• Lenel Digital Video Recorder (LDVR) – Firmware Version 7.21 Hot Fix 2.0
• Lenel Network Video Recorder (LNVR) – Firmware Version 7.0.xxx
• Intelligent Video Server (IVS) – Firmware Version 7.0.xxx
• Intelligent Video Application Server (IVAS) – Firmware Version 7.0.xxx
• Remote Monitoring – Firmware Version 7.0.xxx
• Lenel Streaming Video Server (LSVS) – Firmware Version 7.0.xxx
2.5. Minimum System Hardware Requirements

• Pentium IV 1 GHz Processor
• 2 GB RAM
• DVD-ROM
• USB Port
• 1024x768 color display
• 6 GB of available space
2.6. Supported Operating Systems

The following products have been approved with the listed operating systems and system service packs. All new systems shipped from
Lenel will include at least these service pack versions. OPERATING SYSTEM REQUIREMENTS ARE NOW ENFORCED.
Installations attempted on other operating systems will not run.
Note: OnGuard is a 32-bit application that can be run on some 64-bit systems. 64-bit systems are only supported as listed in this
section.
Note: Windows Vista is no longer supported with OnGuard.
For an up-to-date list of tested operating systems and service packs, refer to the compatibility charts on the Lenel Web site:
http://www.lenel.com/support/downloads/onguard#compatibility-charts. (You will need your Lenel login to gain access to this site.)
2.6.1. Windows XP Professional with Service Pack 3

Windows XP Professional is approved for OnGuard server and client operations.
Windows XP is not supported for use as the Web Application Server (LS Application Server service) because the number of client
connections to IIS is limited in this operating system.
Windows XP Professional is approved for use as any Lenel Digital Video product host operating system.
Windows XP 64-bit is NOT supported.
Windows XP SP3 is supported for communication with HID Edge Devices.
Windows XP SP3 will be called Windows XP, from this point forward, in the OnGuard 2012 Release Notes.
2.6.2. Windows Server 2003 with Service Pack 2

Windows Server 2003 SP2 Standard and Enterprise are approved for all OnGuard server and client operations.
Windows Server 2003 64-bit is NOT supported.
Windows Server 2003 SP2 Standard and Enterprise are approved for use as any Lenel Digital Video product host operating system,
NOT including the OnGuard GO! product.
Windows Server 2003 SP2 Standard and Enterprise can be utilized as the separate OnGuard server with Lenel Digital Video products.
Windows Server 2003 Standard and Enterprise SP2 will be called Windows Server 2003, from this point forward, in the OnGuard
2012 Release Notes.
2.6.3. Windows Server 2003 R2 with Service Pack 2

Windows Server 2003 R2 SP2 Standard and Enterprise are approved for all OnGuard server and client operations.
Windows Server 2003 R2 64-bit is NOT supported.
Windows Server 2003 R2 SP2 Standard and Enterprise are approved for use as any Lenel Digital Video product host operating
system, NOT including the OnGuard GO! product.
Windows Server 2003 R2 SP2 Standard and Enterprise can be utilized as the separate OnGuard server with Lenel Digital Video
products.
Windows Server 2003 R2 SP2 Standard is supported for communication with HID Edge Devices.
Windows Server 2003 Standard and Enterprise R2 SP2 will be called Windows Server 2003 R2, from this point forward, in the
OnGuard 2012 Release Notes.
2.6.4. Windows Server 2008 with Service Pack 2

Windows Server 2008 Standard and Enterprise SP2 are approved for all OnGuard server and client operations.
Windows Server 2008 SP2 32-bit and 64-bit are supported.
Windows Server 2008 SP2 32-bit is approved for use as an LNVR product host operating system.
Windows Server 2008 SP2 64-bit is approved for use as an LNVR product host operating system.
Windows Server 2008 SP2 Standard Edition 32-bit is supported for communication with HID Edge Devices.
Windows Server 2008 Standard and Enterprise SP2 will be called Windows Server 2008, from this point forward, in the OnGuard
2012 Release Notes.
2.6.5. Windows Server 2008 R2 with Service Pack 1

Windows Server 2008 Standard and Enterprise R2 SP1 are approved for all OnGuard server and client operations.
Windows Server 2008 R2 64-bit SP1 is supported.
Windows Server 2008 Standard and Enterprise R2 SP1 is approved for use as an LNVR product host operating system.
Windows Server 2008 Standard and Enterprise R2 SP1 can be utilized as the separate OnGuard server with Lenel Digital Video
products.
Windows Server 2008 R2 SP1 Enterprise 64-bit is not supported for communication with HID Edge Devices.
Windows Server 2008 Standard and Enterprise R2 SP1 will be called Windows Server 2008 R2, from this point forward, in the
OnGuard 2012 Release Notes.
2.6.6. Windows 7 with Service Pack 1

Windows 7 SP1 Professional and Ultimate are approved for all OnGuard server and client operations.
Windows 7 is not recommended for use as the Web Application Server (LS Application Server service) because the number of client
connections to IIS is limited in this operating system.
Windows 7 SP1 Professional and Ultimate 32-bit and 64-bit are supported.
Windows 7 Enterprise 32-bit is supported for communication with HID Edge Devices.
Windows 7 Enterprise 64-bit is not supported for communication with HID Edge Devices.
LNVR is not supported on Windows 7 64-bit. It is supported on Windows 7 32-bit.
Windows 7 is supported as host OS for LNVR, 32-bit only.
Windows 7 SP1 Professional and Ultimate will be called Windows 7, from this point forward, in the OnGuard 2012 Release Notes.
2.6.7. Service Packs and Critical Patches

Please visit the Lenel Support site for a complete and up to date list of approved Microsoft Service Packs (Compatibility Charts
section) and Critical Patches (MS Patches section): http://www.lenel.com/support/downloads/onguard. (You will need your Lenel
login to gain access to this site.) The Lenel Security Patch Policy located on the Web site details the specific conditions and frequency
of certification for Microsoft Windows Critical Updates.
Read through this information carefully since it addresses BOTH OPERATING SYSTEMS AND DATABASES.
For all instances, Lenel STRONGLY RECOMMENDS enabling the uninstall option when installing the service pack. There have
been rare instances where communications and database activity have been affected by the installation of a service pack. When these
situations have occurred, uninstalling the service pack resolved the issues.
Lenel also STRONGLY RECOMMENDS backing up your database before performing any service pack installation.
2.7. Security Utility

Windows Firewall is supported by use of the Security Utility; other third-party firewalls are not supported.
The Security Utility allows OnGuard 2012 users to take advantage of the capabilities of Windows. The utility must be run to ensure
that the OnGuard software will continue to function properly. The utility automatically adjusts all settings that affect the OnGuard
software. It also displays the current system settings, as well as a list of actions required for normal operation of Lenel software
installed on the local computer.
Note: The Security Utility does not open database communication ports.
The Security Utility runs automatically during OnGuard, LNVR, IVS, IVAS, Remote Monitor, and Device Discovery Console
installations. It must be run manually after LDVR installations. It must also be run manually as a maintenance procedure after any of
the following changes have been made:
• LNVR security setting changes
• IntelligentVideo Server security setting changes
• Windows updates
• Windows service pack changes
• Windows security setting changes
2.8. Supported Database Systems

For an up-to-date list of tested database systems, refer to the compatibility charts on the Lenel Web site:
http://www.lenel.com/support/downloads/onguard#compatibility-charts.
Note: When creating or modifying an ODBC connection on a 64-bit operating system, the location where the ODBC Data Sources are
configured is different than on 32-bit operating systems:
• For 32-bit operating systems: Click Start, then navigate to Settings > Control Panel > Administrative Tools > Data
Sources.
• For 64-bit systems: Navigate to C:\windows\SysWOW64 and run the odbcad32.exe file.
2.8.1. Microsoft SQL Server 2005 Express SP4, 32-bit and 64-bit
2.8.2. Microsoft SQL Server 2005 SP4, 32-bit and 64-bit
Note: SQL Server 2005 requires .NET 4.0 as a prerequisite.
2.8.3. Microsoft SQL Server 2008 Express SP2, SP3, 32-bit and 64-bit
2.8.4. Microsoft SQL Server 2008 SP2, SP3, 32-bit and 64-bit
2.8.5. Microsoft SQL Server 2008 R2 Express SP1, 32-bit and 64-bit
Note: Microsoft SQL Server 2008 R2 Express SP1 is now installed with OnGuard for systems that do not have a database installed.
2.8.6. Microsoft SQL Server 2008 R2 SP1
2.8.7. Oracle 10g R1 Server 32-bit (10.1.0.5)
2.8.8. Oracle 10g R2 Server 32-bit (10.2.0.3 and 10.2.0.4)
2.8.9. Oracle 10g R2 Server 64-bit (10.2.0.3, 10.2.0.4, 10.2.0.5)
2.8.11. Oracle 11g R1 Server 64-bit (11.1.0.7) with 32-bit Client installed if OnGuard is running on the
same server as the database
Note: The Web applications require 32-bit drivers to connect to an Oracle database.
2.9. Supported System Components

• Scan Shell SDK version 9.50.0
• MDAC (REQUIRED)
• Windows XP: MDAC 2.81
• Windows Server 2003: MDAC 2.82
• Windows Server 2008: MDAC 6.0c
• DirectX (REQUIRED)
• Windows XP and Windows Server 2003: DirectX 9c
• Windows Server 2008 and Windows 7: DirectX 10
• MSXML 6 (REQUIRED) - MSXML 6 is installed automatically with OnGuard.
• Adobe Flash Player 9 or later (REQUIRED for Visitor Management Host)
• Microsoft Silverlight 3.0 or later (REQUIRED for Visitor Administration)
• Microsoft .NET 4.0 (REQUIRED) - Microsoft .NET 4.0 is installed automatically with OnGuard when installing using
the setup.exe file. To shorten the OnGuard installation time, install Microsoft .NET 4.0 (available on the Supplemental
Materials disc) prior to installing OnGuard.
Note: If the Microsoft .NET 4.0 installation fails during the OnGuard installation on Windows Server 2008, you must run the System
Update Readiness Tool available from Microsoft: http://support.microsoft.com/kb/947821. To prevent this issue, verify that the
Windows Update service is turned on.
2.9.1. Internet Information Services (IIS)

IIS is REQUIRED for the Web Application Server.
• Windows Server 2003: IIS 5 and 6
• Windows Server 2008: IIS 7
• Windows Server 2008 R2: IIS 7.5
The following minimum settings are required for the browser-based applications to function properly:
• Common HTTP Features
o Static Content
o Default Document
o Directory Browsing
o HTTP Errors
o HTTP Redirection
• Application Development
o ASP.NET
o .NET Extensibility
o ISAPI Extensions
o ISAPI Filters
• Security
o Windows Authentication
o Request Filtering
• Management Tools
o IIS Management Console
o IIS 6 Metabase Compatibility
o IIS 6 WMI Compatibility
2.10. VMware Platforms

• VMware ESXi Server 4.1 and 5.0 for all OnGuard services and database server with software-based license only
• VMware Workstation 7.x
Note: VMware platforms are not supported with Lenel video products.
Note: VMware is supported for OnGuard standard and Enterprise systems.
2.11. Supported Third-party Components

• Crystal Reports XI (11 and 11.5) Release 2, Crystal Reports 12, Crystal Reports 14
• Adobe Reader 10.1.1
2.12. Antivirus Software Applications

Lenel does not certify any antivirus software to be used with OnGuard.
Note: Digital Video systems MUST EXCLUDE ALL DATA DRIVES from the antivirus scanning operations.
Note: The \LicenseServerConfig\Licenses folder on the License server should also be excluded, since it will sometimes corrupt the
license file.
• McAfee Virus Scan
McAfee Virus Scan can be recommended, but is not tested or certified at Lenel and is installed at the user’s risk.
• Symantec Endpoint Protection
Symantec Endpoint Protection is used internally at Lenel and can be recommended, but is not certified.
• Trend Micro OfficeScan Corporate Edition version 8.0
Trend Micro OfficeScan can be recommended, but is not tested or certified at Lenel and is installed at the user’s risk.
2.13. Supported Web Browser

• Internet Explorer 8.0 or 9.0 (REQUIRED for License Administration and Web applications)
• 32-bit version of Internet Explorer when using VideoViewer (Browser-based Client)
2.14. Supported Terminal Services

OnGuard 2012 will support Terminal Services. This support is a licensed feature. Please refer to the Lenel Web site to review the
current testing status before configuring terminal services. The Third Party Applications Compatibility Chart can be accessed at:
• Citrix XenApp is not supported within Windows XP
• Citrix XenApp is not supported for viewing video.
2.15. OPC Versions

• OPC Data Access 2.0
• OPC Alarms and Events 1.0
2.16. SNMP Versions

• SNMPv1 Trap Messages are supported.
• SNMPv2 and SNMPv3 Trap messages are not supported.
2.17. Supported High Availability Systems

For more information, refer to the Third Party Applications Compatibility Chart on the Lenel Web site at:
• NEC ExpressCluster X R2 32-bit LAN 2.1.1.2
• NEC ExpressCluster X R2 32-bit WAN 2.1.1.2
Note:
Lenel provides instructions for upgrading the OnGuard software only when the NEC ExpressCluster X version, operating system, and
database version remain constant. For any other upgrade scenario, we recommend a database backup, the cleansing of both servers in
the cluster, clean installs, database restoration, and then database setup. There may be operating system and database system upgrade
scenarios where very knowledgeable administrators could avoid erasing the entire configuration, but we cannot guarantee their
support.
2.18. End of Life Products and Features

Refer to section 1.2, Upgrades for the list of end of life products that need to be removed prior to upgrade. The following products and
features have discontinued support in OnGuard 2012:
2.18.1. Assign to Elevator Control Level fields no longer supported: Enable Floor During Day Mode,
Enable Floor When Using Facility Code
2.18.2. Biocentric Solutions
2.18.3. Digitize CAPS II Receiver
2.18.4. Disabling Assets: The feature for disabling assets has been discontinued. AAD and asset readers
are no longer available for selection as reader types. The AMD Alarm Panel Type has been
removed.
2.18.5. Gemplus MPCOS-EMV smart cards
2.18.6. GSC Cartographer Smart Card Application
2.18.7. GSC (DESFire) Smart Card Application
2.18.8. Identix
2.18.9. IE SmartTouch (MIFARE)
2.18.10. LS Otis Timezone Interface
2.18.11. Offline Guest Smart Card Format
2.18.12. Precision Access Exclusion Groups: Exclusion Groups are no longer available for selection.
Under command programming, term fields and PIN+10/20 have been removed.
2.18.13. Smart Card Personalization: Smart Card Personalization was removed from the configuration
wizards because Gemplus MPCOS-EMV smart cards are no longer supported.
2.18.14. Texas Instruments (TI) Access Control Application
2.18.15. Ultra-scan
2.18.16. Verisoft
2.18.17. Windows Certificate User Smart Card Format
3. New Features
3.1. General
3.1.1. Form Translator change
Form Translator was integrated into the necessary processes so that it will now run without any prompting. Form Translator is not
integrated into Database Setup, so it is not required to run separately.
3.1.2. Transparent Data Encryption
Transparent data encryption (TDE) is supported. TDE performs real-time I/O encryption and decryption of the database and database
log files. (Standard OnGuard log files are not encrypted, and TDE does not provide encryption across communication channels.)
3.1.3. Setup Assistant simplifies OnGuard installations

To simplify OnGuard installations and upgrades, Setup Assistant helps users with the configuration steps required before successfully
logging into OnGuard. Setup Assistant launches automatically after the OnGuard installer finishes the installation or upgrade process.
The portions of the installation process that are incorporated into Setup Assistant include Security Utility, Database Installation
Utility, License Administration, Database Setup, Form Translator, and Application Server configuration.
3.1.4. Start menu program list simplified

The Windows Start menu program list for OnGuard has been organized into categories so that the list is condensed and simplified.
3.1.5. Documentation menu simplified

The Documentation menu has been simplified. Also the Documentation and Help has been condensed into a single installable feature.
3.1.6. Support for the 2D Aztec Bar Code in BadgeDesigner

OnGuard now has support for the 2D Aztec bar code in BadgeDesigner.
3.1.7. Supplemental Materials Disc Supports Newest Version of OnGuard Only

Beginning with Revision 12, the Supplemental Materials disc will only contain support materials for the newest version of the
OnGuard software; previous versions of the Supplemental Materials disc contained support materials for all supported versions of the
OnGuard software. Previous versions of the Supplemental Materials disc are available for download on the Lenel Web Site at Support
> Downloads. (You will need your Lenel login to gain access to this site.)
3.2. Intrusion Detection

3.2.1. NGP Panel New Features
On the IP Central Station form (previously HSP-IP form), Bosch and Osborne-Hoffman protocol support has been added. On the
SIA/CID form, Test dialing settings have been added.
3.2.2. NGP Panel "HSC-IP" Form Renamed to "IP Central Station"

The NGP panel "HSC-IP" form was renamed to "IP Central Station."
3.2.3. New NGP User Report (OG-23111)

An NGP Users report has been added, which includes Name (First and Last), NGP Panel User ID, Cardholder Badge ID, and both
Phone Numbers. This report is useful for identifying more information about the user who an event has been generated for, and may
be sent to a central station.
3.3. Access Control

3.3.1. Stentofon Intercom is now an Accessory Add-on
The Stentofon Intercom, which was previously integrated into OnGuard, is now an accessory add-on.
3.3.2. Alarm Monitoring on Multiple Windows

Alarm Monitoring can now be displayed on multiple windows. This will allow the user to manage multiple integrated hardware pieces
from the Alarm Monitoring operating environment and improves the consistency and usability of the monitoring interface. The display
mode of Alarm Monitoring windows can be toggled between standard and floating behavior. When a window is in the floating display
mode, it can be positioned outside the main Alarm Monitoring window onto one or more monitors.
3.3.3. Permissions User Interface enhancements

The user interface for Permissions has been updated as a usability enhancement and also includes the features of compare, search, and
export. System Permission Groups, Cardholder Permission Groups, and Monitor Permission Groups have been converted for ease of
use into a tree structure allowing the user to view and update all permissions at once. Each permission is organized by category
(previously sub-tabs). For example, in the System Permission Groups tree, the Cardholder, Visitor, and Directory accounts
permissions display under Cardholders. Permissions can be configured individually or at the category level.
System, Cardholder, or Monitor Permission Groups can be compared against another or proposed changes can be compared to the
existing group settings before saving.
The new Users Folder Search form can be used to view users granted specific permissions or users with specific permission groups.
An Export button has been added to the System, Cardholder, and Monitor Permission Groups forms that allow the user to export the
currently selected permission group settings to a report in the Comma Delimited .csv file format. In the new Compare mode, the user
can export the settings of the permission groups being compared. Search results can also be exported to a report in the Comma
Delimited .csv file format.
3.3.4. Performance Improvement in Area Access Manager (Browser-based Client)

The performance of Area Access Manager (Browser-based Client) has been improved.
3.3.5. Elevator dispatching: Inter-floor Matrix tab added for passenger separation
The Inter-floor Matrix tab was added to the Elevator Dispatching Devices form. On this tab, you can allow the system to control
passenger separation using the inter-floor matrix configuration. When enabled, the floors of a building can be configured into logically
divided sections (floor groups) to prevent passenger requests between the designated sections of the building, and possibly, to separate
passengers into different elevator cars based on their section membership. Note: This option is only available for version V2 DES
(elevator terminal) devices.
3.3.6. Otis Compass V2 Integration: Inter-version control added for elevator dispatching devices
Otis Compass firmware version control has been added to the Elevator Dispatching Configuration Folder > Connection form. Select
which version of DES (Destination Entry Server) or DER (Destination Entry Redirector) devices are installed on your system. Both
V1 and V2 systems are supported. If version V1 does not support a feature, only the applicable information will be sent to the V1
devices (V2-specific settings will be ignored.)
3.3.7. Otis Compass V2 Integration: Differentiate between front or rear elevator door
Front or rear door differentiation is supported for elevator terminals associated with version V2 elevator dispatching devices. On the
Cardholder Badge form, you can configure which Default door you want to associate with the Default floor when a badge is presented
to the elevator reader. Note: The Default floor and Default door fields are not displayed on the Cardholder Badge form until elevator
dispatching hardware is configured. Important: Ensure these additional fields do not interfere with existing fields on the Badge form.
If necessary, use FormsDesigner to modify the form layout to accommodate the additions. For Enterprise systems, you MUST add
these fields at the Master, and then replicate them down to all Regions. Refer to the elevator dispatching documentation in the System
Administration User Guide for details on adding the necessary fields.
3.3.8. Otis Compass V2 Integration: PIN code control introduced for elevator terminals
The Enable PIN Code check box was introduced on the Elevator Terminal > Terminal Configuration form. Select to allow the
cardholder to enter their personal identification number (PIN) at the DEC (elevator terminal). If a valid PIN code is entered, OnGuard
sends the authorized floors to the DEC based on the badge's access levels. This option is only available for elevator terminals
associated with a version V2 DES or DER.
3.3.9. Otis Compass V2 Integration: Elevator terminal events and alarm control added
An option to Enable Audits was introduced on the Elevator Terminal > Terminal Configuration form. Select to allow events to be sent
from the DEC (elevator terminal) to Alarm Monitoring. Note: This option is only available for elevator terminals associated with a
version V2 DES or DER.
3.3.10. Local I/O: Permanently activate/deactivate a timezone

A new Local I/O function (Timezone Override) was added for Lenel panels to allow permanent activation or deactivation of a
timezone. In this case, the timezone will remain activated or deactivated until another activation or deactivation command is issued.
The existing Local I/O function (Timezone Activate/Deactivate) only allows activation or deactivation until the next interval.
3.3.11. Monitor reader AUX input and output devices in the System Status window
Reader auxiliary input and output devices configured in OnGuard are now displayed in the Alarm Monitoring System Status window
as well as the System Administration Hardware Tree.
Reader AUX input and output devices display with the same icons as alarm input and output devices and exhibit similar behaviors in
the system trees.
3.3.12. Selective cardholder downloads: All access levels now available

Previously, the access levels available for a selective cardholder download was limited to only those that had readers attached to the
panel. The new Show all access levels feature allows you to choose from all access levels currently configured in the segment to
which the panel belongs.
When more than one (1) panel is selected for downloading cardholders, Show all access levels is always enabled.
3.3.13. Timezones: Configure holidays to repeat yearly

Configure a holiday to repeat every year. When this feature is enabled, the holiday's year is automatically recalculated during panel
downloads.
Note: Linkage server must be running in order to update holidays.
3.3.14. ILS R2: Configuration Wizard now supports adding multiple ILS readers (locks)
The configuration wizard allows you to configure up to 32 ILS wireless or ILS offline readers (locks) per access panel. (From System
Administration, select the Application > Wizards menu to open the configuration wizard.)
3.3.15. ILS R2: New Battery Status Report

This report lists battery status of ILS locks grouped by battery status (Low to High), wireless gateway, and battery percent. View or
print the new report ILS Lock Battery Status by Status from the Reports Folder > Report Configuration or Reader Reports form.
3.3.16. ILS R2: Firmware download enhancements

Download firmware upgrades (ACU, WLM, or Reader) to all ILS wireless locks assigned to the same Wireless Gateway at the same
time.
3.4. Identity Management

3.4.1. Commercialization of ActivEntry Solution - FIPS 201 compliant solution
The functionality of OnGuard panels and readers has been augmented to provide validation of PIV-based credentials at the time of
enrollment and access using ActivEntry’s F5 solution. This solution fulfills the requirements of FIPS 201.
3.4.2. IrisAccess encoding

IrisAccess ID templates can be encoded on Book 1 of 32K iCLASS cards.
3.4.3. Magicard Prima 4 printer

The Magicard Prima 4 printer with the HID OEM 150 iCLASS programmer is now supported in OnGuard 2012.
3.5. Visitor Management

3.5.1. Cardholders
Visitor Form and Cardholder Options Form Have New E-mail Field Added (OG-
23149)
An E-mail field has been added to the Cardholder Visitor form. In addition, a default Visitor E-mail check box has been added to the
Cardholder Options > Person E-mail Fields form. You no longer need to add the Visitor E-mail field in FormsDesigner unless you
want additional e-mail fields such as one for a home e-mail address. (This new feature only applies to new systems - not upgrades.)
3.6. Digital Video

3.6.1. Support
for Additional IP Cameras, Video Servers, and Encoders
Below is a list of the latest IP cameras and encoders that have been added to the current product offering for the Lenel Network Video
Solution, with OnGuard 2012. IP devices are licensed on a per channel license which is currently already implemented. No new
license requirement is needed for the new devices listed below.
Note: None of the new cameras added will have colored frame rates.
• Arecont Vision (AV10005, AV10115, AV1115, AV1300, AV1305, AV1310, AV1315, AV1325, AV1355, AV2100,
AV2105, AV2110, AV2115, AV2155, AV2805, AV2815, AV2825, AV3100, AV3105, AV3110, AV3115, AV3130,
AV3135, AV3155, AV5100, AV5105, AV5110, AV5115, AV5155, AV8180, AV8185, AV8360, AV8365)
• Axis (M1054, M5013, M5014, P1347, P3346, P3367, P5512, P5522, P5532, Q1921, Q6035, Q7414)
• Interlogix (TVC-M1220-1, TVC-M2220-1, TVC-M3220-1, TVC-M5220-1, TVC-N220-1, TVC-N240-1, TVD-
M12xxV-2, TVD-M2210W-4, TVD-M22xxV-2, TVD-M32xxV-4, TVD-M5225V-4, TVD-N210V-2, TVD-N210W-4,
TVD-N245V-2)
• IQinVision (IQ040S, IQ041S, IQ042S, IQ540S, IQ541S, IQ542S, IQ732, IQ832, IQA10, IQA11, IQA12, IQA13,
IQA15, IQA30, IQA31, IQA32, IQA33, IQA35, IQD30, IQD31, IQD32, IQD40S, IQD41S, IQD42S, IQeye302,
IQeye501, IQeye510, IQeye511, IQeye602, IQeye701, IQeye702, IQeye703, IQeye705, IQeye711, IQeye751,
IQeye752, IQeye753, IQeye755, IQeye802, IQeye803, IQeye805, IQeye811, IQeye851, IQeye852, IQeye853,
IQeye855, IQM30, IQM31, IQM32)
• Panasonic (WV-NP502, WV-NW502, WV-SF335, WV-SP305, WV-SP102, WV-SP105, WV-SP302, WV-SP306, WV-
SF332, WV-SF336, WV-SC385, WV-SF342, WV-SF346, WV-SC384, WV-SW395, WV-SW355, WV-SW352)
• Sony (SNC-DH110, SNC-DH210, SNC-RH164, SNC-RH124, SNC-DH220, SNC-CH220, SNC-CH180, SNC-CH140,
SNC-CH210, SNC-DH120, SNC-DH140, SNC-DH180, SNC-RS46N, SNC-DH210, SNC-CH110, SNC-DH110, SNC-
EP154, SNC-EX154, SNC-EP580, SNC-ER520, SNC-ER580)
3.6.2. Video tour
The video tour functionality has been expanded to include layouts. You can now create a series of video layouts and have them cycle
through as a tour.
3.6.3. Exported Video Graphic Overlay
Allows an image to be overlaid on exported video.
3.6.4. H.264 decoder support
Added support for main profile in H.264 decoder, which is backwards compatible to OnGuard 2010 (6.4).
4. Known Issues/Updates
4.1. General
4.1.1. OnGuard Installation no longer distributes the Sentinel Driver (OG-23538)

The OnGuard installation no longer distributes the Sentinel driver (for USB dongles) during the installation of the License Server
feature on a server installation. Refer to the Supplemental Materials disc for the driver, if needed.
4.1.2. Temporary Files Remain After Installation Has Completed (OG-14475)

Some components needed by OnGuard may leave temporary files on the system root drive after the installation. More information can
be found here: http://support.microsoft.com/kb/950683.
4.1.3. Column Heading Tooltips Disabled for Windows XP (OG-12746)

Tooltips are not available for column headings in OnGuard running on Windows XP.
4.1.4. ACS.INI File Cannot be Edited by Administrator Group Member (OG-14034/19970)

By default, the Admin account does not have permission to save the ACS.INI file in Windows 7 or Windows Server 2008. To work
around this issue, add the Admin user to the ACS.INI file security settings and allow full control or run the application that you use to
edit the ACS.INI file (i.e., Notepad) using the “Run As Administrator” option.
4.1.5. FormsDesigner Field Style Border and Inside Edge not Functioning Properly (OG-15759)
In order to support recently introduced changes to the user interface, the ability to turn off a sunken edge border for a control in
FormsDesigner has been disabled.
4.1.6. Cross Match ID 500 drivers and SDK (OG-23788)
Cross Match ID 500 drivers and SDK have been removed from Supplemental Materials disc beginning with Supplemental Materials
disc 12.
4.1.7. SafeNet driver (OG-23789)

The SafeNet driver has been removed from the installation, but if needed it is available on the Supplemental Materials disc.
4.1.8. OnGuard returns an error when attempting to create an unattended client installation (OG-24632)
An error is returned that stops the creation of the OnGuard MSI file using the "setup /a" parameter. During the phase of "Copying new
files," the following error is displayed:
"Error 1303. The installer has insufficient privileges to access this directory:
C:\Windows\winsxs\73t3z6j5.7ag. The installation cannot continue. Log on as an administrator or contact your system administrator."
4.2. Intrusion Detection
4.2.1. NGP Panels will only support a Holiday Duration of 365 Days (OG-20814)
When setting the duration of a Holiday that will be configured in a system with NGP Controllers, do not exceed a value of 365 days.
The Holiday interface will allow a value up to 366 (for support of LNL Controllers) but that value will not be compatible with an NGP
Controller.
4.2.2. Unmask Door Held Open events time works differently in NGP panels compared to Mercury
panels (OG-23259)
When a Mask Held Open event occurs at a reader in an NGP system the alarm will be sent after 60 seconds instead of immediately.
4.2.3. Only oneevent, instead of two, is generated in Alarm Monitoring when the same timezone is
configured for masking Door Forced Open (DFO) and Door Held Open (DHO) alarms (OG-23263)
Only one event, instead of two, is generated in Alarm Monitoring when the same timezone is configured for masking Door Forced
Open (DFO) and Door Held Open (DHO) alarms for a reader connected to a NGP Access Panel. This occurs when a door is open
during the timezone, but is not closed after the end of the timezone.
4.2.4. NGP reader/door buzzer setting should be removed from System Administration (OG-23547)
The option to set the reader/door buzzer for NGP panels in the Timing and Alarms tab has been removed from System Administration.
4.2.5. NGP label 'Check for battery' on the Power tab is misleading in how it affects the panel (OG-
23942)
The 'Check for Battery' checkbox on the Power sub-tab of the NGP form in the Access Panels folder has been renamed 'Enable
Battery'. This setting is enabled by default. If this setting is deselected, the NGP panel will be unable to use battery backup.
4.3. Access Control
4.3.1. Deleting Badges from Onity Integra Locks (OG-23265)

When badges are deleted from ILS Integra locks, at least one (1) badge must always remain on the lock. Attempting to delete all
badges from a lock will not succeed, and the lock will retain the same access privileges it had before the attempt was made. If you
want to prohibit all access to a lock, some other mechanism, such as blocking or changing schedules, should be used.
4.3.2. Strike Field States Cutoff on Close (OG-18019)

For HID Edge devices, the Strike field states Cutoff on close. The actual reader strike output will cutoff on open in all cases.
4.3.3. Turnstile Mode Issues Access Granted/Door Used When First Person is in Turnstile and Second
Person Presents Badge (OG-12944)
Turnstile Mode now pulses strike even when turnstile status input is asserted.
4.3.4. OSDP Reader May Have Incorrect LED Display (OG-17529)
If power is lost to an Open Supervised Device Protocol (OSDP) reader, but power to the Lenel reader interface is maintained, the LED
display pattern may be incorrect until some access activity takes place.
4.3.5. Area
Access Manager (Browser-based Client) Returns a Server Error for a Cardholder if a Field is
Added to the Cardholder Form (OG-19281/20123)
Area Access Manager (Browser-based Client) will return the following server error for a cardholder if a field is added to the
Cardholder form:
“A server error has occurred. Please see your system administrator.”
When a form is updated, IIS must be restarted along with the LS Application Server. If you receive this error, restart IIS and the LS
Application Server.
4.3.6. Area
Access Manager (Browser-based Client) Reports Not Supported with Windows
Authentication on Windows Server 2008 (OG-18066)
Reports will not run properly from Area Access Manager (Browser-based Client) with Windows Authentication on Windows Server
2008. For these operating systems, only SQL authentication is supported with browser-based reports.
4.3.7. IntegratedIntrusion LCD Display of Event History Adds Spurious Event for Alarms with Door Set
for Entry Delay (OG-15920)
When utilizing the new Intrusion Mask Groups, an alarm caused by a Door Status event set for "Trigger" point mode will result in an
extra event being displayed in the LCD keypad event history. The extra event will be labeled "256 TYPE ERROR" and have the same
time as the door event, and can be ignored. This issue will be addressed in a future firmware version.
4.4. Identity Management
4.4.1. Magicard Tango2e Must Use Driver V1.41 (OG-20299)

Magicard Tango2e driver V1.42 has a known issue with the installation of magapi.dll. Driver V1.41 is available on the Supplemental
Materials disc and should be used instead.
4.4.2. Magnetic Encoding Does Not Work with Firmware V2.00 for Zebra printers (OG-23809)
Magnetic encoding will not work with firmware V2.00 for Zebra performance class card printers. Earlier versions of the firmware (up
to V1.17.88 confirmed) should encode correctly.
4.5. Visitor Management
4.5.1. Supported Date Format (DE385)

“Short date, no time” (seen in FormsDesigner) is the only date format supported for date fields in Visitor Management Host.
4.5.2. Access Control Badges Retain Previous Access Levels When Reassigned (OG-15158)
When an access control badge is assigned to a visitor being signed in, it retains the access levels currently configured for the badge.
Signing in/out a previous visitor with the badge does not change the access levels.
4.5.3. Error Messages that Result From Not Having JavaScript Are Not Localized (DE395)
Visitor Management requires that JavaScript be enabled in the browser. When it is not enabled, the error message “This application
requires JavaScript. Contact your administrator,” will appear not localized.
4.5.4. Kiosk Virtual Keyboard is not localized for JPN, CHS, or CHT (OG-22235)
The Kiosk’s virtual keyboard is not localized for JPN, CHS, or CHT.
4.5.5. The Service Trace Viewer Tool is Needed to View the Visitor Management Tracing File (DE1472)
Windows Communication Foundation Service Trace Viewer Tool (SvcTraceViewer.exe) should be used to view the Visitor
Management tracing file (Idvm.svcLog) on the server. This can be obtained from Microsoft’s Web site as part of the Windows SDK.
4.5.6. Front Desk Application: SnapShell scanner does not work for scanning business cards (OG-24017)
In order to use the CSSN SnapShell device for scanning business cards in the Visitor Management Front Desk application, the "Lenel
Installer for CSSN SDK" on the Supplemental Materials disc needs to be run.
4.6. Digital Video
4.6.1. Remote Monitor and Alarm Monitoring May Become De-synchronized (OG-19830)
Remote Monitor and Alarm Monitoring may become de-synchronized after Alarm Monitoring is restarted. For example, Video
Quality Enhancement (VQE) settings made for the Remote Monitor channel are no longer selected in the user interface after restarting
Alarm Monitoring.
4.6.2. LNVR Issues with Axis Video Servers with No Feeds Connected (OG-19329)
Axis analog video servers configured on an LNVR that do not have any video signals plugged into them may cause the LNVR to leak
memory and eventually crash. This issue can be avoided either by not adding the unconnected channels to OnGuard or by marking
them logically offline.
4.6.3. Frame Rates Higher than 50fps May Not be Accurate (OG-16061)
Setting the frame rate to above 50fps on cameras that support high frame rates may result in a slightly different fps value. For
example, if the frame rate is set to 50fps, you may experience a frame rate of 52fps.
4.6.4. Axis Cameras with H.264 Compression Do Not Support Square Pixel Compensation (OG-17659)
Square pixel compensation is not supported by Axis cameras with H.264 compression. When using square pixel compensation, the
camera still transmits, for example 352x240 if the camera is set to 320x240. The resolution is corrected in the viewer, thus providing
no visual, storage, or bandwidth benefits.
4.6.5. IntelligentVideo Events Allow Region of Interest that Extends Past the Image Boundaries (OG-
16056)
The user interface allows a region of interest to be configured that extends outside of the image area with the Object Crosses a Region
and People Counting events. This configuration is not supported and may cause the event not to function properly.
4.6.6. Audio Limitations

• Cannot export video from MPEG4 cameras with audio to ASF format (OG-16919)
• Live video from the AXIS 210A MPEG4 with audio enabled appears to be in time-lapse mode (OG-16665)
• There is a two second or greater delay in recording audio in MPEG4 (OG-16666)
4.6.7. Gaps in Recorded Video when Saving Embedded Event Configuration to Camera (OG-17880)
Saving embedded analytics configuration changes to an LCi-100-dx camera may sometimes result in several seconds of unrecorded
video for the channel. In rare instances this may result briefly in a Communication Lost alarm for the camera channel.
4.6.8. NAS Compatibility (OG-23272)

Network Attached Storage (NAS) devices are supported by LNVR. Not all devices work the same. As with any storage device
responsible for recording continuous streams of data, the continuous uninterrupted read/write rates for the unit must be in line with the
expected incoming/outgoing data streams.
4.6.9. Panasonic Camera Model Numbers in the Device Discovery Console (OG-17442)
Some Panasonic cameras are displayed by their series number rather than their model number in the Device Discovery Console. These
cameras will not display their camera model numbers, but instead they display the series of the camera. For example, the Panasonic
NS954 is part of the WV-NS950 series and would be displayed as a Panasonic NS950. For a list of Panasonic camera display names,
refer to the Device Discovery Console User Guide.
4.6.10. False Motion Detection Alarms from Lenel ICT230 Located in a Dark Room (OG-17771)
There is a known issue with the Lenel ICT230 cameras (firmware version 3.0) generating false motion detection alarms when they are
located in a dark room.
4.6.11. Double Video on Alarm with LDVR (OG-15506)

For customers using LDVR (non-hybrid systems only), the PauseOnDoubleVideoOnAlarm setting in the ACS.INI file must be
set to 0 on all client computers and channel pre-roll values need to be set to 15 or more seconds in order to avoid black screen issues
and video not available error messages when recorded video is played back as part of double video on alarm feature. The amount of
pre-roll required depends on the video resolution and bitrate that is used. The larger the size and frequency of the frames, the smaller
pre-roll time can be configured.
4.6.12. Double Video with Time-lapse Limitation (OG-15507)

When using the Double Video on Alarm feature, the time lapse setting must have the same value as the AlarmDurationMax value,
otherwise there may be black video.
4.6.13. Buffering Streaming Video is Disabled by Default (OG-23275)

The Buffering Streaming Video feature is now disabled by default and will also be disabled after an upgrade. For more information
about buffering, refer to the Video Monitoring chapter of the Digital Video Software User Guide.
4.6.14. Buffering Streaming Video with Audio Causes Lag in Timestamp (OG-23276)
When the Buffering Streaming Video feature is activated and the video stream contains audio, the timestamp that is presented by
default lags by a few seconds and the lag gradually increases. This has no effect with the video presented which is in the current live
time. A workaround is to click the arrow to get to the latest minute of the buffering.
4.6.15. Streaming Video Server Not Supported with H.264 Video Source (OG-16019)
The H.264 camera codec is not supported with the BARCO/Streaming Video Server integration.
4.6.16. Video Artifacts with RTP over UDP with Some Bitrate/Resolution Combinations (OG-18053)
When using cameras with RTP over UDP, artifacts may occur in the final image. This is due to the fact that UDP is a transmission
without acknowledgement protocol and could have loss of packets during transmission in busy networks. This becomes more obvious
when the video is bigger (for example, in the case of transmission of larger bitrates and resolutions). RTP over TCP/IP or RTP over
RTSP over HTTP may be a better option with cameras that support them because they are more reliable and do not present this issue.
4.6.17. Joystick Control Difficult Due to Delays in Video (OG-15077)

PTZ may appear slow due to buffering that is included to allow better image quality. For customers that require better PTZ
performance, a workaround exists that includes setting audio to off. The workaround is to update the registry
[HKEY_CURRENT_USER\Software\Lenel\Lnr]"LiveVideoBuffer" -> DWORD. This value, when set to 0, will speed up the live
viewing for both MJPEG and MPEG4 cameras but introduces audio issues.
Important: Modifying the registry could cause irreversible damage to your Windows operating system; be sure to back up the registry
before making any changes. Follow the instructions located at:
http://support.microsoft.com/kb/322756.
4.6.18. PTZ Tour Server Does Not Run on Channel in Failover (OG-17970)
The PTZ Tour Server does not work when a channel is in failover mode. The PTZ Tour Server can be configured while in failover
mode, but will not run until the primary video recorder has been restored.
4.6.19. Error When Switching to Live Video after Viewing Recorded from Archive Server (OG-17598)
When video is opened using the Launch recorded video from > Archive Server right-click menu item in Alarm Monitoring, the
communication path becomes locked to the Archive Server and the player cannot be switched to live video. If you want to view live
video, close the Video Player and launch live video.
4.6.20. Windows Server 2008: Enabling Video Export (OG-17701)
To allow Windows Server 2008 to export video, complete the following steps:
Right-click My Computer and select Manage.
Click on Features in the navigation tree.
Click the Add Features link.
Select the Desktop Experience check box and click [Install].
Note: This installation requires a reboot. After Desktop Experience has been installed, export to ASF will work successfully.
4.6.21. PAL Cameras may not have Frame Rates Color-coded to Indicate Supported Frame Rates (OG-
15468)
Regions using PAL and incorporating the following list of cameras may not have the frame rate displayed in green/red to indicate
supported frame rates:
• Axis MPEG4 (only): 213 PTZ
• Axis MJPEG (only): 240Q
• Axis MJPEG and MPEG4: 214 PTZ, 215 PTZ, 241Q, 241QA, 241S, 241SA, 243Q , 243SA, 247S
• Axis 231D MJPEG and MPEG4 (Both PAL and NTSC)
• Axis Q7401 MJPEG and H264 (PAL)
• Axis Q7406 MJPEG and H264 (PAL)
• Bosch All Cameras (Both PAL and NTSC)
• HikVision All Cameras (Both PAL and NTSC)
• Lenel: All cameras
• Panasonic MJPEG (only): WV-NW474
• Panasonic WV-NF284 MPEG4
• Panasonic WV-NF302 MPEG4
• Panasonic WV-NP244 MPEG4
• Panasonic WV-NP304 MPEG4
• Panasonic WV-NS954 MPEG4
• Panasonic WV-NW484S MPEG4
• Panasonic WV-NS964 MPEG4
• Sony MJPEG (only): RZ-30, CS3
• Sony MJPEG and MPEG4: DF-40, DF-70, P5, RZ-25, Z20
• Sony MJPEG, MPEG4, H264: CS50, DF-50, DF-80, RX-550, RZ-50
• All Sony SNC-xxxxP PAL Cameras
4.6.22. LNVR Motion Detection Not Supported with IQinVision Cameras (OG-16501)
IQinVision cameras should not be configured with LNVR motion detection. This configuration is not supported and may cause the
system to become unresponsive. To work around this issue, utilize the camera motion detection functionality and configure the camera
to send motion alarms to the OnGuard system.
4.6.23. Import XML doesn't allow modification of inputs on Sony V704 (OG-20542)
When exporting XML from a LNVR with the Sony V704 camera (all four inputs) and then importing into another LNVR, the user
cannot change the input number for the V704 camera. The workaround is to manually modify the channels to have the correct input
number.
4.6.24. Cannot import HIK analog channels from an XML to an LNVR (OG-20543)
Exporting XML from a LNVR, which already has HikVision analog channels, and then importing the file into another LNVR,
selecting an analog channel, and clicking the add button, produces an error stating that the channel is missing or has an invalid IP
address. The workaround is to type in 127.0.0.1 and then click Add. The tool will then allow the channel to be added.
4.6.25. Selecting “Update Capabilities,” on an SP408 hybrid channel, produces a “Class not registered”
error (OG-21204)
Configuring a LNVR with SP408 hybrid channels, and then adding one of the channels, selecting the hybrid channel, and pressing
update capabilities, produces an error message of “...Class not registered.” If the user clicks “OK,” it correctly says “No” in the
Embedded column.
4.6.26. Changing resolution of a camera while video search window is open causes LpsSearchSvc.exe to
close unexpectedly on client (OG-21079)
The LpsSearchSvc Windows service may close unexpectedly if the camera resolution is changed while a camera is opened in the
Video Search dialog (for configuring IntelligentVideo or LNVR-based video analytics).
4.6.27. When live video buffering is enabled, “Communication Lost” message does not appear in the
live video window (OG-21072)
When buffered video is enabled ("bufreader0=1" in ACS.INI file) Alarm Monitoring and Video Viewer will not display a red footer
with a "Communication Lost" message at the bottom of a video cell when the video stream is interrupted.
4.6.28. Status bar doesn't show "Offline' if a camera is marked offline (OG-21062)
When a camera is manually marked offline, Alarm Monitoring and Video Viewer will not display a red footer with a "Communication
Lost" message at the bottom of the video cell for the offline camera when the video stream is interrupted.
4.6.29. Using large resolution causes IP Video Verification to stop responding (OG-20874)
The IP Video Verification dialog in Alarm Monitoring may become unresponsive when displaying multiple instances of video from
cameras configured at megapixel resolutions. Higher camera resolutions decrease the number of video instances that can be displayed
prior to the dialog becoming unresponsive.
4.6.30. Remote Monitor Client and Server do not support Unicode (OG-20866)
The Remote Monitor Client and Server do not support Unicode. This may cause a username or password in a non-ASCII character set
to not work in some cases.
4.6.31. Live Video Being Viewed During a VMotion Event of an LNVR May Not Come Back (OG-
23740)
During a VMotion event, at near completion, the majority of the channels may go to the "Video signal lost" state in Alarm Monitoring
on every client. The channels may return to the full live frame rate on most clients, but on some they may never come back and stay in
the Video Signal Lost state. Reloading the channels may work in some cases but it may still not solve the issue.
4.6.32. Performance Monitor in LNVR Shows the Incorrect Live Frame Rate for IQinVision H.264
Cameras (OG-22699)
Using Performance Monitor in LNVR to view live frame rate for the IQinVision cameras, will show a frame rate that is more than the
configured frame rate.
4.6.33. SkyPoint: NetEVS delays (OG-22626)

The first connection to NetEVS will take up to 20 – 40 seconds. Streaming video, viewing recorded video, and getting a recipient list
will result in this delay the first time one of these functions is performed. The next time any of these functions is performed, the
response time should improve. If none of these functions are performed for 15 minutes, the delay will be observed again the next time
one of the functions is performed. The same initial delay will also be observed for these functions when using a NetDVMS that is
configured with an Auxiliary Server (SkyPoint Base). These delays will not be observed when using a NetDVMS that is not
configured with an Auxiliary Server.
4.6.34. Darkness in Alarm Monitoring When Using Arecont Vision AV5110 Camera (OG-22486)
When using the Arecont Vision AV5110 camera, in System Administration, if the “Modify/OK” button is clicked, there will be
darkness in Alarm Monitoring. During any modification or even no modification, the lowlight condition of the camera is set to
“Balanced” which causes the sensor to reset the light conditions and cause the darkness. This is expected camera behavior.
4.6.35.Auxiliary Tab is missing for RC-C Recorder (NetDVMS) from Video Recorder Tab of System
Administration (OG-23607)
This tab was intentionally removed. The user no longer needs to explicitly associate an auxiliary server with a video recorder in order
to exercise the "Send Video To..." functionality for SkyPoint integration. This is now handled automatically.
4.6.36. Remote Monitor does not handle an IP change when using a hostname (OG-22986)
In order to resolve this, the Communication Server has to be restarted.
4.6.37. Future versions of the Streaming Video Server will not support LDVR video (OG-22595)
With the release of LNVR 7.0, the streaming server is now an embedded part of the LNV Suite. Those using LDVR will need to use
the streaming server that was released and approved for their LDVR version.
4.6.38. Exporting a video clip with bitmap that is larger than the video frame causes the export to stop
responding (OG-21808)
This occurs after launching recorded video on an LNVR channel in Alarm Monitoring, selecting Options>Export, setting the Output
Type to Windows Media (asf), clicking on the Generate Overlay Image checkbox, clicking on the Customize button, clicking the
Image Overlap button, browsing to a bitmap that is larger than the resolution of the camera, selecting Image Location, clicking OK to
close the Customize Image Overlap dialog and clicking OK to close the Customize Overlay Info dialog, and then exporting the clip.
About halfway through the export it stops responding and the export does not complete.
4.6.39. “End Video Tour” not disabled after selecting “Remove Video” for single camera, anonymous
tour (OG-22258)
This occurs after opening Video Monitoring (Live Video) in Alarm Monitoring, starting an existing Video Tour, and selecting a
camera in an existing Camera Device Group. The tour does not display after selecting Video Tour, and when right-clicking on Video
Tour, the End Video Tour menu option is still enabled. When selecting Remove Video after right-clicking on Camera Video, the tour
does not redisplay.
4.6.40. PTZ Zoom with mouse wheel is non-responsive and/or slow (OG-23694)
When using PTZ mode in Alarm Monitoring with an Axis P5532-E PTZ camera, use the buttons on the toolbar to zoom rather than
the mouse wheel. When attempting to zoom using the mouse wheel, the system may be unresponsive or zoom very little.
4.6.41. Communication Server needs to restart to get the updated presets from RC-C Recorder (OG-
23671)
When importing PTZ camera presets to an RC-C recorder you must restart the Communication Server. Once the Communication
Server is restarted the PTZ camera presets will display correctly in Alarm Monitoring.
4.6.42. Communication Server needs to be restarted in order to import updated presets for the RC-E
cameras (OG-24163)
Once the Communication Server restarts and performs Import Cameras from the recorder under the Digital Video module of System
Administration, the updated preset information is available in Alarm Monitoring.
4.6.43. Performance Counters for LNVR not showing up on 64-bit LNVRs (OG-21565)
When running the LNVR on 64-bit systems, perfmon needs to be running in simulation mode. The user will either have to open an
Explorer window and open the folder "C:\Windows\SysWOW64" and run perfmon from that location, or run "mmc.exe /32
perfmon.msc".
4.6.44. Many LNVR applications and utilities are not displaying correct version information (OG-
23217)
The following applications do not follow the same version numbers as the rest of OnGuard applications:
• Lenel Hybrid Card VMD Configuration 1.0
• LNVR Live Video Setup 2.0
• Lenel Video Player 5.20
4.6.45.Connecting to VideoViewer (Browser-based Client) with Internet Explorer 64-bit on an

OnGuard computer does not work properly (OG-24258)
It is recommended to use the 32-bit version of Internet Explorer when using VideoViewer (Browser-based Client). If the 64-bit
version is used, the system may download the CAB file every time the application is started. The user will see an 'x' where the video
template should be. There is no way to get video to stream into the 64-bit application.
4.6.46. Unable to receive Communication Lost event from RC-E Recorder (OG-24126)
RC-E recorders will always appear to be online. If a RC-E recorder goes offline, there is no indication that the devices from which the
RC-E is recording are no longer recording/available. This is a recorder limitation.
4.6.47. NetDVMS: Restoring the network connection does not give "Video Source Signal Lost" alarm
(OG-24376)
When using a NetDVMS or RC-C recorder with an Axis Encoder, there is a scenario in which camera status will not be reported
properly in Alarm Monitoring. If the video cable that connects an analog camera to the Axis Encoder is disconnected while the Axis
Encoder is offline or powered down, the camera will appear to be online in Alarm Monitoring when the Axis Encoder is brought back
online or powered up. This is a recorder limitation.
4.6.48. Certain cameras do not have colored frame rates (OG-24432)

All AreCont Vision cameras do not have colored frame rates. The new cameras added for this release do not have colored frame rates.
For the list of new cameras, refer to section 3.6.1 Support for Additional IP Cameras, Video Servers, and Encoders.
4.6.49. VideoViewer (Browser-based Client) Cab file gets 'DVRCapsLib.dll' errors when installing
(OG-23693)
Clients installing the Lenel Video Player browser loaded .cab installation from VideoViewer (Browser-based Client) must first have
Microsoft .NET 4 Framework installed or they will receive errors during installation. Note this is not during the OnGuard installation
but the Lenel Video Player that installs through the browser on a "thin" (no OnGuard installed) client accessing video in the
VideoViewer (Browser-based Client).
4.6.50. Unable to play recorded video from RC-E Cameras continuously for more than one hour, Video
stopped before one hour (OG-24439)
Recorded video from RC-E cameras will not continuously play for more than one hour. It stops after playing for an hour. This is a
limitation on the recorder and will be addressed in future releases.
4.6.51. Receiving incorrect "Responding" event from RC-C two minutes after Axis Encoder is
disconnected (OG-24479)
When using a NetDVMS or RC-C recorder with an Axis Encoder, if the Axis Encoder is disconnected, Alarm Monitoring will
correctly indicate the lost connections to the corresponding cameras. Approximately two minutes later, Alarm Monitoring will briefly
(and incorrectly) identify those cameras as having been reconnected. Within a few seconds, the correct (disconnected) status will once
again be reflected. This is a recorder limitation.
4.6.52. Schedule PTZ preset failed for the presets created in Alarm Monitoring (OG-24355)
The Schedule PTZ Action failed message is displayed.
4.6.53. WinPCap installation changes (OG-24585)

In previous versions, WinPCap was installed along with the Device Discovery Console and Service. The system no longer installs
WinPCap; the system administrator must install WinPCap. WinPCap is available on the Supplemental Materials disc.
4.6.54. goVision video recorder cannot be discovered in Device Discovery Console (OG-22956)
goVision does not show up in the scanned list. WinPcap (from the Supplemental Materials disc) must be installed for this to be
addressed.
4.7. Enterprise
4.7.1. Badge Template Transaction Failed with Violation of Primary Key Error (OG-17915)
A violation of primary key error occurs if you create a badge template and assign a cardholder to that template before the template has
had a chance to replicate. If the creation of the template is replicated before the cardholder is assigned, this problem will not be
encountered. To work around this error after it has occurred, purge the transaction that is failing. Once the failed transaction has been
purged, other transactions should be processed successfully and the Badge table will be properly synchronized.
Note: Purging failed transactions will typically result in an unsynchronized system and is not recommended under other
circumstances. This action is specific to a particular processing error and has been tested by Lenel.
4.7.2. Global I/O Restrictions (OG-13969)

Global I/O linkages will not work between two Enterprise regions. Global I/O configurations must use the same Linkage Server.
4.7.3. Global
Output Devices, Paging Devices, Workstations Specified at Master are Overwritten with
Region Child Workstation after Upgrade (OG-19091)
When upgrading from a version prior to OnGuard 2008 (6.0.148), Global Output Devices, Paging Devices, and Workstations specified
at the Master are overwritten with the Region Workstation after the upgrade. This does not occur when upgrading from OnGuard 2008
or later.
4.7.4. Pre-existing User-specific Layouts Not Replicated to Enterprise Master (OG-16029)

Pre-existing user-specific video layouts are not replicated up to the Master Server when user replication is enabled. This only affects
pre-existing layouts. New layouts will be properly replicated. To work around this limitation, open each existing layout and save it
again with the same name.
4.7.5. Referential Integrity Error when Saving Camera Layouts (OG-15973)

If a camera layout is saved with cameras added from another Regional Server via the Camera Lookup feature, a Referential Integrity
error may occur. To save a layout that generates the error, remove the cameras located on other Regional Servers from the layout prior
to saving.
4.7.6. IntelligentVideo
Applications Not Available on Enterprise Master when Configured on a Child
Region (OG-15971)
There is a known issue with the replication of IntelligentVideo Applications to the Master Server. IntelligentVideo Applications can
be configured and monitored on a per Region basis.
4.7.7. IntelligentVideoApplications Not Supported with IntelligentVideo Application Server Located on

a Different Region (OG-15972)
In Enterprise systems, IntelligentVideo Applications should not be configured for IntelligentVideo Application Servers that are
located on other Regional Servers. This is not a supported configuration, and the IntelligentVideo Application will not function
properly.
4.7.8. Full Download to Region Results in Unexpected Log Size and Application Error (OG-21309)
A full download to a Region results in a log larger than expected and an application error.
4.7.9. Enterprise Systems:

Elevator Dispatching Default Floor/Door Must Be Added to the Master
Database (OG-22868)
On standard OnGuard systems, the Default floor and Default door fields are automatically added onto the Cardholder Badge form the
first time elevator dispatching hardware is configured. Important: For Enterprise systems, you MUST add these fields at the Master,
and then replicate them down to all Regions. Refer to the elevator dispatching documentation in the System Administration User
Guide for details on adding the necessary fields. In addition, on a standard system, ensure these additional fields do not interfere with
existing fields on the Badge form. If necessary, use FormsDesigner to modify the form layout to accommodate the additions.
5. Copyright and Trademark Notice
Copyright © 2012 Lenel Systems International, Inc. Information in this document is subject to change without notice. No part of this
document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the
express written permission of Lenel Systems International, Inc.
The software described in this document is furnished under a license agreement and may only be used in accordance with the terms of
that agreement. Lenel and OnGuard are registered trademarks of Lenel Systems International, Inc.
Microsoft, Windows, and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United
States and/or other countries. Integral and FlashPoint are trademarks of Integral Technologies, Inc. Crystal Reports for Windows is a
trademark of Crystal Computer Services, Inc. Oracle is a registered trademark of Oracle Corporation. Other product names mentioned
in this document may be trademarks or registered trademarks of their respective companies and are hereby acknowledged.

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Lenel Systems International, Inc.

1212 Pittsford-Victor Road

1.1. Supported Operating System Requirements Now Enforced

1.2.1. End of Life Products Must Be Deleted PRIOR to Upgrade (OG-23947)

Smart Card Formats

• Identix Fingerprint Templates

2.2. Current Security Series (NGP) Firmware

2.3. Current ILS Firmware

2.4. Current Digital Video Firmware

2.5. Minimum System Hardware Requirements

2.6. Supported Operating Systems

Note: Windows Vista is no longer supported with OnGuard.

2.6.1. Windows XP Professional with Service Pack 3

2.6.2. Windows Server 2003 with Service Pack 2

2.6.3. Windows Server 2003 R2 with Service Pack 2

2.6.4. Windows Server 2008 with Service Pack 2

2.6.5. Windows Server 2008 R2 with Service Pack 1

2.6.6. Windows 7 with Service Pack 1

2.6.7. Service Packs and Critical Patches

2.7. Security Utility

2.8. Supported Database Systems

2.9. Supported System Components

2.9.1. Internet Information Services (IIS)

2.10. VMware Platforms

2.11. Supported Third-party Components

2.12. Antivirus Software Applications

2.13. Supported Web Browser

2.14. Supported Terminal Services

2.15. OPC Versions

2.16. SNMP Versions

2.17. Supported High Availability Systems

2.18. End of Life Products and Features

3.1.2. Transparent Data Encryption

3.1.3. Setup Assistant simplifies OnGuard installations

3.1.4. Start menu program list simplified

3.1.5. Documentation menu simplified

3.1.6. Support for the 2D Aztec Bar Code in BadgeDesigner

3.1.7. Supplemental Materials Disc Supports Newest Version of OnGuard Only

3.2. Intrusion Detection

3.2.2. NGP Panel "HSC-IP" Form Renamed to "IP Central Station"

3.2.3. New NGP User Report (OG-23111)

3.3. Access Control

3.3.2. Alarm Monitoring on Multiple Windows

3.3.3. Permissions User Interface enhancements

3.3.4. Performance Improvement in Area Access Manager (Browser-based Client)

3.3.10. Local I/O: Permanently activate/deactivate a timezone

3.3.12. Selective cardholder downloads: All access levels now available

3.3.13. Timezones: Configure holidays to repeat yearly

3.3.15. ILS R2: New Battery Status Report

3.3.16. ILS R2: Firmware download enhancements

3.4. Identity Management

3.4.2. IrisAccess encoding

3.4.3. Magicard Prima 4 printer

3.5. Visitor Management

3.6. Digital Video

4.1.1. OnGuard Installation no longer distributes the Sentinel Driver (OG-23538)

4.1.2. Temporary Files Remain After Installation Has Completed (OG-14475)

4.1.3. Column Heading Tooltips Disabled for Windows XP (OG-12746)

4.1.4. ACS.INI File Cannot be Edited by Administrator Group Member (OG-14034/19970)

4.1.7. SafeNet driver (OG-23789)

4.2. Intrusion Detection

4.3. Access Control

4.3.1. Deleting Badges from Onity Integra Locks (OG-23265)