3/17/2020 How to Use and Troubleshoot Dell Performance Docking Station WD19DC | Dell US

How to Use and Troubleshoot Dell Performance Docking Station WD19DC

Quick Links

Getting Started with your Dell Performance Docking Station WD19DC Docking Station (https://www.dell.com

Dell Performance Docking Station WD19DC Dock Setup, Specifications and Service Manual (https://www.dell.com/s

Dell Drivers & Downloads (https://www.dell.com/support/home/product-support/

Warranty & Support Services (//www.dell.com/support/contents/c

Frequently asked questions

Dell Performance Docking Station WD19DC is a device that links all your electronic devices to your PC using a dual
USB Type-C cable interface. Connecting the PC to the docking station allows you to access all peripherals (mouse,
keyboard, stereo speakers, external hard drive, and large-screen displays) without having to plug each one into the
PC.

 Note: Dell Performance Docking Station WD19DC works with PCs that support Dual USB-C ports that
support DisplayPort over USB-C. To learn more, refer to the hardware requirements section of this Dell
knowledge-base article.

For help with specifications, setup, connecting an external monitor, troubleshooting common issues, etc. refer to
an expanding section below.

Show all | Hide all

 Docking Station Specifications

PC
Dual USB-C
Connectivity

2 x DisplayPort (DP 1.4)

Video ports 1 x HDMI (HDMI 2.0)
1 x USB-C (supports DP 1.4)

1 x line-out (rear)
Audio ports 1 x headphone/microphone combo (front)

Network 1 x Gigabit Ethernet (RJ-45)

ports

https://www.dell.com/support/article/en-us/sln316829/how-to-use-and-troubleshoot-dell-performance-docking-station-wd19dc?lang=en&ref=topsolutions 1/6
3/17/2020 How to Use and Troubleshoot Dell Performance Docking Station WD19DC | Dell US

2 x USB 3.1 Gen1 ports (rear)

USB ports 1 x USB-C 3.1 (front)
1 x USB 3.1 with PowerShare (front)

Power/DC-in 7.4 mm DC-in

Dell PCs
210 W to Dell Precision mobile workstations 7000 series with 240 W AC-adapter
130 W to Dell PCs (single cable plugged in) with 240 W AC-adapter
Power
Non-Dell PCs
Delivery
90 W support for USB Power Delivery 3.0 (single cable plugged in)

For more information about power delivery, refer to the System Requirements section in
this document.

 System Requirements
The Dell Performance Docking Station WD19DC is designed for PCs with Dual USB-C port that support
DisplayPort over USB-C protocol. Before using the docking station, ensure that your laptop or PC has dual
USB-C ports.

WD19DC - 240 W with 210 W

Product Model number
Power Delivery

Latitude 3390 2-in-1, 3400, 3490, 3500 and 3590 Supported*

5280, 5289, 5290, 5290 2-in-1, 5300 2-in-1, 5300, 5400, 5480,
Latitude Supported*
5490, 5500, 5580 and 5590

Latitude 5491 and 5591 Supported*

7200 2-in-1, 7280, 7285, 7300, 7380, 7389, 7390, 7390 2-in-1,
Latitude Supported*
7400, 7400 2-in-1, 7480 and 7490

Precision 3520, 3530 and 3540 Supported*

Precision 5520, 5530 and 5530 2-in-1 Supported*

Precision 7520 and 7720 Supported*

Precision 7530, 7730 and 7740 Recommended

Rugged 5420, 5424 and 7420 Supported*

XPS 9360, 9365, 9370 and 9380 Supported*

XPS 9560 and 9575 Supported*

 Note: *Single USB Type-C cable of the dock is connected to the PC, delivering 130 W power
using the 240 W power adapter.

https://www.dell.com/support/article/en-us/sln316829/how-to-use-and-troubleshoot-dell-performance-docking-station-wd19dc?lang=en&ref=topsolutions 2/6
3/17/2020 How to Use and Troubleshoot Dell Performance Docking Station WD19DC | Dell US

 Ports and Features

Figure 1: Dell Performance Docking Station WD19DC Front Ports

1. USB-C 3.1 Gen1

2. USB 3.1 Gen1

3. Headphone/Microphone Combo

Figure 2: Dell Performance Docking Station WD19DC Front Ports

1. Audio line-out

2. DisplayPort 1.4

3. DisplayPort 1.4

4. HDMI 2.0

5. USB-C 3.1 Gen1 with DP 1.4

6. 2 x USB 3.1 Gen1

7. Gigabit Ethernet

8. AC power

 Note: The Dell Performance Docking Station WD19DC will not function on a device with any USB-
C port. Verify that your PC supports dual USB-C ports that support DisplayPort over USB-C
protocol.

 Note: The power button on the docking station is designed to replicate your PC's power button. If
you connect the Dell Performance Docking Station WD19DC to supported Dell PCs, the power
button works like your PC's power button and you can use it to power on/sleep/force shutdown
the PC. The power button is not functional if connected to unsupported Dell PCs or non-Dell
PCs.

https://www.dell.com/support/article/en-us/sln316829/how-to-use-and-troubleshoot-dell-performance-docking-station-wd19dc?lang=en&ref=topsolutions 3/6
3/17/2020 How to Use and Troubleshoot Dell Performance Docking Station WD19DC | Dell US

 Installing drivers

 Note: You must update your PC’s BIOS and the Dell Docking Station drivers to the latest versions
available at Dell Drivers & downloads (https://www.dell.com/support/home/Products/?
app=drivers) website before using the docking station. Older BIOS versions and drivers could
result in the docking station not being recognized by your PC or not functioning optimally.

Dell highly recommends the following applications to automate the installation of BIOS, firmware, driver, and
critical updates specific to your PC and docking station:

Dell | Update - for Dell XPS PCs only

Dell Command | Update - for Dell Latitude, Dell Precision, or XPS PCs

 Note: Dell WD19DC dock connection to your PC is required for Dell Update to start software
updates on the host PC.

Download and install driver for Dell WD19DC docking station

1. Browse to Dell Drivers & downloads (https://www.dell.com/support/home/Products/?app=drivers)
page.
2. Click Detect PC to auto-detect your product, or enter your computer’s Service Tag in the Enter a Service
Tag or Express Service Code field, or click Browse all products to browse to your computer model.
3. Select the Operating System.
4. Download and install the latest Basic Input/Output System (BIOS) for the computer. This is available in
the "BIOS" section.

 Note: To learn more about updating the BIOS on a Dell computer, see the Dell
knowledgebase article Dell BIOS Updates
(//www.dell.com/support/article/sln129956/en).

5. Download and install the latest Intel or Nvidia or AMD graphics driver for the computer. This is
available in the "Video" section.
6. Download and install the latest Realtek USB Audio Driver for the docking station. This is available in
the "Docks/Stands" section.
7. Download and install the latest Realtek USB GBE Ethernet Controller Driver for the docking station.
This is available in the "Docks/Stands" section.
8. Restart the computer.
9. After the driver update process completes, connect the AC adapter to the Dell WD19DC dock first and
then attach the USB Type-C (USB-C) cable to the computer before using the docking station.

 Note: If the Dell computer supports Thunderbolt 3, download and install the Intel Thunderbolt
Controller Driver and Intel Thunderbolt 3 Firmware Update driver. These are available in the
"Chipset" section.

https://www.dell.com/support/article/en-us/sln316829/how-to-use-and-troubleshoot-dell-performance-docking-station-wd19dc?lang=en&ref=topsolutions 4/6
3/17/2020 How to Use and Troubleshoot Dell Performance Docking Station WD19DC | Dell US

 Note: To learn more about installing device drivers, see the Dell knowledgebase article How to
download and install a device driver (//www.dell.com/support/article/sln128938/en)?

To learn more about installing drivers for Dell Performance Docking Station WD19DC docking station, refer to
the Dell knowledge-base article Dell Performance Docking Station WD19DC - Driver Installation Guide
(//www.dell.com/support/article/sln317028/en)

 Setting up an External Monitor

 Troubleshooting

Using Your Dell Performance Docking Station WD19DC - (3:02)

Frequently asked questions

 How to identify if the USB-C port on my PC supports DisplayPort over USB-C protocol?

 Does the Dell Performance Docking Station WD19DC work with a non-Dell PC?

 Does the docking station provide power to my PC?

 Why does the fan stop working after connecting to the PC?

 Why does the docking station stop working after high-speed fan noise?

 Why do I hear a fan noise when I plug in the AC adapter to the docking station?

 Why do I hear loud fan noise, is there something wrong with docking station?

 What is the charging station feature?

https://www.dell.com/support/article/en-us/sln316829/how-to-use-and-troubleshoot-dell-performance-docking-station-wd19dc?lang=en&ref=topsolutions 5/6
3/17/2020 How to Use and Troubleshoot Dell Performance Docking Station WD19DC | Dell US

 Why does the hardware installation window show up when I connect a USB device to the ports on
the docking station?

 Why do the peripheral devices which are connected to the docking station become unresponsive
after recovering from a power loss?

Article ID: SLN316829

Last Date Modified: 03/10/2020 01:48 PM

Cookie Consent

https://www.dell.com/support/article/en-us/sln316829/how-to-use-and-troubleshoot-dell-performance-docking-station-wd19dc?lang=en&ref=topsolutions 6/6