Mba Project Seminar

1.
1 STUDENTS SATISFACTION LEVELS ON HOSTEL’S FACILITIES

IN AND AROUND SIVAGANGAI
INTRODUCTION:
Residing in students’ housing, faraway from family for a long period
of time, is an enduring experience for young students. This new life style provides an
opportunity to learn how to live independently, compromise with other students and
roommates, share space and facilities and so forth. The influence of the environment and
accommodation on the satisfaction level of university or college students has been a popular
area of study and of compelling interest to universities. In relation to this, such studies
indicate that good hostel condition and facilities in university or college campuses have a
positive influence on the overall student enrollment.
Although there are many studies that investigate factors influencing residents’
satisfaction with their homes and neighborhood, there seems to be a lack of inquiry into
students’ satisfaction with their university housing. In studies that place the critical lens on
students’ satisfaction levels of their university or college accommodation, the units of focus
have been diverse such as on the influence of the physical attributes, and, psychological and
management aspects. Most of these studies indicate that there is a direct co-relation between
the satisfaction levels and the hostel environment. Basically, when the environment meets the
individuals’ expectation a higher degree of satisfaction has been noted. On the other hand,
incongruence between housing needs and aspirations leads to dissatisfaction. Thus, it can be
concluded that understanding students’ satisfaction predicting factors can assist universities
to undertake changes to increase satisfaction among them.
Residing in students’ housing, faraway from family for a long period of time, is an
enduring experience for young students. This new life style provides an opportunity to learn
how to live independently, compromise with other students and roommates, share space and
facilities and so forth. The influence of the environment and accommodation on the
satisfaction level of university or college students has been a popular area of study and of
compelling interest to universities. In relation to this, such studies indicate that good hostel
condition and facilities in university or college campuses have a positive influence on the
overall student enrollment.
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Although there are many studies that investigate factors influencing residents’
satisfaction with their homes and neighborhood, there seems to be a lack of inquiry into
students’ satisfaction with their university housing. In studies that place the critical lens on
students’ satisfaction levels of their university or college accommodation, the units of focus
have been diverse such as on the influence of the physical attributes, and, psychological and
management aspects. Most of these studies indicate that there is a direct co-relation between
the satisfaction levels and the hostel environment. Basically, when the environment meets the
individuals’ expectation a higher degree of satisfaction has been noted. On the other hand,
incongruence between housing needs and aspirations leads to dissatisfaction. Thus, it can be
concluded that understanding students’ satisfaction predicting factors can assist universities.
Hostels provide budget-oriented, sociable accommodation where guests can rent a bed,
usually a bunk bed, in a dormitory and share a bathroom, lounge and sometimes a kitchen.
Rooms can be mixed or single-sex, although private rooms may also be available. Hostels
may include a hot meal in the price.
Hostels are generally cheaper for both the operator and the occupants; many hostels have
long-term residents whom they employ as desk clerks or housekeeping staff in exchange for
free accommodation.
In a few countries, such as the UK, Ireland, India, and Australia, the word hostel sometimes
also refers to establishments providing longer-term accommodation (often to specific classes
such as nurses, drug addicts, or court defendants on bail) where the hostels are sometimes run
by Housing Associations and charities. In India and Pakistan, hostel also refers to boarding
schools or student dormitories in resident colleges and universities. In the rest of the world,
the word hostel refers only to properties offering shared accommodation to travellers or
backpackers.
COMMUNAL ACCOMMODATION
There is less privacy in a hostel than in a hotel. Sharing sleeping accommodation in a

dormitory is very different from staying in a private room in a hotel or bed and breakfast, and
might not be comfortable for those requiring more privacy. Hostels encourage more social
interaction between guests due to the shared sleeping areas and communal areas such as
lounges, kitchens and internet cafes.
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Care should be taken with personal belongings as guests may share a common living space,
so it is advisable to secure guests' belongings. Most hostels offer some sort of system for
safely storing valuables, and an increasing number of hostels offer private lockers; there are
other things to consider as well when choosing a safe hostel, such as whether they have a
guest curfew, uphold fire codes, 24-hour security, and CCTV.
Noise can make sleeping difficult on occasions, whether from snoring, sexual activity,
someone either returning late or leaving early or the proximity of so many people. This can
be mitigated by carrying earplugs.
TYPES OF HOSTELS
The traditional hostel format involved dormitory style accommodation. Some newer hostels
also include en-suite accommodation with single, double or quad occupancy rooms, though to
be considered a hostel they must also provide dormitory accommodation.In recent years, the
numbers of independent and backpackers' hostels have increased greatly to cater for the
greater numbers of overland, multi-destination travellers (such as gap-year travellers, and
rail-trippers).
The quality of such places has also improved dramatically. While a few hostels do still insist
on a curfew, daytime lockouts, and/or require occupants to do chores, this is becoming a rare
exception rather than the rule, as hostels adapt to meet the changing expectations of guests.
Hostelling International (HI)
Richard Schirrmann's idea of hostels rapidly spread overseas and eventually resulted in
Hostelling International, an organization composed of more than 90 different Youth Hostel
associations representing over 4500 Youth Hostels in over 80 countries.[4]
Some HI Youth Hostels cater more to school-aged children (sometimes through school trips)
and parents with their children, whereas others are more for travellers intent on learning new
cultures. However, while the exploration of different cultures and places is emphasized in
many hostels, particularly in cities or popular tourist destinations, there are still many hostels
providing accommodation for outdoor pursuits such as hillwalking, climbing and bicycle
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touring; these are often small friendly hostels retaining much of the original vision and often
provide valuable access to more remote regions.[citation needed]
In the past several years, Hostelling International have increasingly added hotels and package
resorts to their networks in addition to hostels.[5]
Despite their name, in most countries membership is not limited to youth.
Independent hostels
Independent hostels are not necessarily affiliated with one of the national bodies of
Hostelling International, Youth Hostel Association or any other licensing body. Often, the
word independent is used to refer to non-HI hostels even when the hostels do belong to
another hostelling organization such as SIH and Backpackers Canada.
The term "youth" is less often used with these properties. These non-HI hostels are often
called "backpackers' hostels". Unlike a hotel chain where everything is standardized, these
hostels can be very diverse, typically not requiring a membership card.
As the hostel industry evolves, independent hostels and HI hostels are becoming more
similar, with the word "backpackers" also now applying to many Hostelling International
hostels.
Boutique hostels
The general backpacking community is no longer exclusively typified by student travelers

and extreme shoe string budgets. In response to demand, as well as increasing competition
between the rapidly growing number of hostels, the overall quality of hostels has improved
across the industry. In addition to the increase in quality among all styles of hostel, new styles
of hostels have developed that have a focus on a more trendy, design interior.
The phrase "boutique hostel" an often-arbitrary marketing term typically used to describe
intimate, luxurious or quirky hostel environments. The term has started to lose meaning
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because the facilities of many "boutique hostels" are often no different from hostels that aren't
referred to with that label. Also, marketers and online booking websites sometimes include
boutique hotels in lists of "boutique hostels," further diluting any specific meaning of the
phrase.
A related term, "flashpackers", often refers to hostels that target themselves as catering to a
slightly older, tech-savvy clientele, but in practice, many of the new class of higher-quality
hostels across the industry offer these tech-oriented facilities, and even the flashpacker
websites that appeared in 2006-2008 during the peak of the "flashpacker" hype are neglected
or offline as of 2012 as the term has rapidly lost popularity.
Mobile hostels
Though very uncommon, a mobile hostel is a hostel with no fixed location. It can exist in the
form of a campsite, a temporary building, bus, van, or a short term agreement in a permanent
building. Mobile hostels have sprouted up at large festivals where there exists a shortage of
budget accommodation. As with regular hostels, mobile hostels generally provide dormitory
accommodation for backpackers or travelers on a shoe string budget. The first ever (and only)
commercial example of a mobile hostel is Hostival. It has sprouted up at Oktoberfest,
Carnival, San Fermin, Las Fallas, and the 2010 World Cup.
INDUSTRY GROWTH
The independent hostel industry is growing rapidly in many cities around the world, such as
New York, Rome, Buenos Aires and Miami.[11] This is reflected in the development and
expansion of dozens of hostel chains worldwide.[12] The recent eruption in independent
hostels has been called "probably the single biggest news in the world of low-cost travel and
very safe".
The development of independent backpacker’s hostels is a strong business model, with some
cities reporting a higher average income per room for hostels than hotels. For example, in the
city of Honolulu, Hawaii, upscale hotels are reportedly making $141 to $173 per room, while
hostel rooms in the same city can bring in as much as $200 per night. Even during the 2008
economic crisis, many hostels are reporting increased occupancy numbers in a time when
hotel bookings are down.
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Even as the city’s hotel occupancy rate has fallen to 66 percent in February, from 81 percent
in the same month last year, despite steep discounts, many youth hostels are reporting banner
business.
—New York Times
Though in the past, hostels have been seen as low-quality accommodation for less wealthy
travellers, at least one Australian study has shown that backpackers (who typically stay at
hostels) spend more than non-backpackers, due to their longer stays. Backpackers make up as
much as 10% of international visitors in Australia. In New Zealand, backpacker’s hostels had
a 13.5% share of accommodation guest/nights in 2007
THE YOUTH TRAVEL ACCOMMODATION INDUSTRY SURVEY
Annually the Association of Youth Travel Accommodation undertakes a review of the

business operations of the hostel sector, to establish crucial business metrics and identify
trends in this dynamic sector. The study is undertaken in partnership with Hostelling
International, Hostelworld and HostelBookers.
The findings of the 2010 study included:
 Average occupancy rates were around 56%

 Occupancy levels were highest on Oceania and Asia
 The sale of beds accounted for 70% of reported revenue. F&B sales accounted for
14% of total revenue
 The average dorm bed rate varied between EUR 21 in the high season and EUR 15 in
the low season
 The main cost items for hostel establishments are staff and premises, which together
accounted for 45% of total expenses
 Marketing costs accounted for almost 10% of the total budget
 Only 8% of hostel operators currently participate in green certification schemes
According to the Youth Travel Accommodation's Annual Survey one of the main reasons for
a relatively strong performance of the hostel sector is the tendency for operators to innovate
and adapt their products to suit market conditions. The fact that hostel operators could
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generally sustain business levels through the downturn was one of the main reasons why
overall average bed rates for 2009 rose by more than 3% compared with 2008
HOSTELS IN TAMILNADU
A good number of students and working professionals in the city find hostels to be the most
convenient option for accommodation. However, the city seems to have a long way to go in
terms of good hostel facilities, if accounts given by those using them are any indication.
Many students check out hostels in which their seniors stay or those recommended by people
who have already stayed there. “Sometimes we also go on a hostel- hunting spree, checking
out those listed in the classifieds column. But most of them are not up to the mark,” said
Nandini, a hosteller, who is searching for an alternative.
“When we look for hostels, we look for those that are centrally located, have good food,
spacious rooms and safety,” said Uma, another hosteller.
J. Kayal, a postgraduate student at a city college, lives in a private women’s hostel near
Vadapalani. According to her, having to share the room with seven others, bad food, and poor
connectivity, are problems she has learnt to live with. “It is quite dirty, too” says the 22-year-
old.
The specification on timings is another problem facing professionals in hostels.
“Our events are usually held in the evenings. It becomes difficult to give an explanation for
late coming every day,” says S. Shraddha*, a public relations professional.
AFFORDABILITY
Hostels and paying guest accommodations are not affordable, say many seeking
accommodation. “Hostels are slightly less expensive when compared to paying guest
accommodations, but somehow, I find mansions very convenient and reasonable,” says
R.Saravanan, who lives in one of the mansions in Triplicane. J. Nedunchezhian, manager of
Amma Mansion, Triplicane, says there are always enough takers for their rooms. A room
with a single bed and television costs Rs.180 a day, while that without a television costs
Rs.155 a day. “We are thinking of renting out rooms for a monthly charge soon,” he added.
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SAFETY MATTERS
For Sharada*, a native of Kallakurichi, this is the first time to live in a big city and she is
scared of staying in the government girl’s hostel all by herself. She says anti-social elements
are aplenty in the vicinity of the hostel in Royapuram, where she lives.
“The problem is even when the girl is perfectly innocent attracting such attention would earn
her the tag of being immoral,” says Meena*, another hostel resident who shares the room
with Sharada.
Women living in the hostel have to put up with harassment on daily basis and they have no
one to turn to for help, she says, adding that a tea-shop near the Government Girls Hostel in
Royapuram attracts a lot of men who waste no opportunity for passing lewd comments.
Absence of a strong regulatory body compounds the problem, note hostellers. A Chennai
Corporation official said that the civic body issued licences only for lodges. Hostels were not
covered by them and were treated as residences.
Salma, Chairperson, Tamil Nadu Social welfare Board, said the Board did not run any hostel
for women. “There is no regularisation or licensing as far as private hostels are concerned.
We only provide financial aid to hostels that apply to us. The aid is for five years and during
this time we go for periodical visits to see if 80 per cent of the women are employed, if the
timings are adhered to, the rent amount, recreation facilities and food quality are okay.”
The Board can take action if necessary, based on complaints from residents. About five years
ago a private hostel was closed down when residents complained about the conditions.
An official of the Social Welfare Department said that two hostels were being run in the city
with 150 inmates. “We are presently constructing a hostel for women employed in the IT
industry at a cost of Rs.14 crore with funds from both the Central and State government
funds. It can accommodate 500 women and would have facilities to suit their needs. The
foundation work of one wing is going on now.”
1.4 OBJECTIVE OF THE STUDY
1. To determine the common problem students face at hostel facilities
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2. To identify how to solve facilities problem.
3. To determine satisfaction level of the students studying in hostel
4. To value the performance of hostel management
5. To know the student opinion on hostel facilities
1.5 RESEARCH HYPOTHESIS
A hypothesis is a preliminary or tentative explanation or postulate by the researcher of

what the researcher considers the outcome of an investigation will be. It is an
informed/educated guess. It indicates the expectations of the researcher regarding certain
variables. It is the most specific way in which an answer to a problem can be stated.
Research hypotheses are the specific testable predictions made about the independent
and dependent variables in the study. Hypotheses are couched in terms of the particular
independent and dependent variables that are going to be used in the study. The research
hypothesis of this study is as follows.
Ho: There is no significant relationship between incentives and employee’s

performance.
H1: There is no significant relationship between career development opportunities and

the extent of employee motivation
Ho: There is no significant relationship between performance appraisal system and the
extent of motivation.
H1: There is no significant relationship between interpersonal relationship in the

organization and extent of motivation.
1.6 RESEARCH METHODOLOGY
Research is a systematic method of finding solutions to problems. It is essentially an

investigation, a recording and an analysis of evidence for the purpose of gaining knowledge.
According to Clifford woody, “research comprises of defining and redefining problem,
formulating hypothesis or suggested solutions, collecting, organizing and evaluating data,
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reaching conclusions, testing conclusions to determine whether they fit the formulated
hypothesis”
1.6.1 Sampling Design
A sample design is a finite plan for obtaining a sample from a given population.
Simple random sampling is used for this study.
1.6.2 Universe
The universe chooses for the research study is the employees of INTERCAD
SYSTEM AT CHENNAI
1.6.3 Sample Size
Number of the sampling units selected from the population is called the size of the
sample. Sample of 50 respondents were obtained from the population.
1.6.4 Sampling Procedure
The procedure adopted in the present study is probability sampling, which is also
known as chance sampling. Under this sampling design, every item of the frame has an equal
chance of inclusion in the sample.
1.6.5 Methods of Data Collection
The data’s were collected through Primary and secondary sources.
1.6.5.1 Primary Sources
Primary data are in the form of “raw material” to which statistical methods are applied
for the purpose of analysis and interpretations.
The primary sources are discussion with employees, data’s collected through
questionnaire.
1.6.5.2 Secondary Sources
Secondary data’s are in the form of finished products as they have already been
treated statistically in some form or other.
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The secondary data mainly consists of data and information collected from records,
company websites and also discussion with the management of the organization. Secondary
data was also collected from journals, magazines and books.
1.6.6 Nature of Research
Descriptive research, also known as statistical research, describes data and

characteristics about the population or phenomenon being studied. Descriptive research
answers the questions who, what, where, when and how.
Although the data description is factual, accurate and systematic, the research cannot
describe what caused a situation. Thus, descriptive research cannot be used to create a causal
relationship, where one variable affects another. In other words, descriptive research can be
said to have a low requirement for internal validity.
1.6.7 Questionnaire
A well defined questionnaire that is used effectively can gather information on both
overall performance of the test system as well as information on specific components of the
system. A defeated questionnaire was carefully prepared and specially numbered. The
questions were arranged in proper order, in accordance with the relevance.
1.6.8 Nature of Questions Asked
The questionnaire consists of open ended, dichotomous, rating and ranking questions.
1.6.9 Pre-testing
A pre-testing of questionnaire was conducted with 10 questionnaires, which were

distributed and all of them were collected back as completed questionnaire. On the basis of
doubts raised by the respondents the questionnaire was redialed to its present form.
1.6.10 Sample
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A finite subset of population, selected from it with the objective of investigating its
properties called a sample. A sample is a representative part of the population. A sample of
50 respondents in total has been randomly selected. The response to various elements under
each questions were totaled for the purpose of various statistical testing.
1.6.11. Variables of the Study
The direct variable of the study is the employee motivation
Indirect variables are the incentives, interpersonal relations, career development

opportunities and performance appraisal system.
1.6.12. Presentation of Data
The data are presented through FIGUREs and tables.
1.6.13. Tools and Techniques for Analysis
Correlation is used to test the hypothesis and draw inferences.
1.7 LIMITATIONS OF THE STUDY
The limitations of the study are listed below.
 The data was collected through questionnaire. The responds from the respondents
may not be accurate.
 The sample taken for the study was only 50 and the results drawn may not be
accurate.
 Another difficulty was very limited time-span of the project.
REVIEW OF LITERATURE
SATISFACTION
satisfaction has been one of the most extensively discussed and studied concepts in
organizational and personnel management, accounting for more than 5000 published works.
The information generated by research into this area has practical implications for individuals
and organizations alike, as employees strive for the best quality of life possible and managers
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are faced with the ever – increasing challenge of operating efficient, effective organizations
using the human and technological resources available to them. Understanding satisfaction
and what it means is not only a desirable but a critical aspect of life for both organizations
and individuals.
Defining and measuring satisfaction has been a challenging process which has been
refined through decades of research and which is still occurring. According to Cranny, Smith
& Stone (1992), satisfaction is generally agreed upon by researchers to be an affective
reaction to a that results from the employee’s comparison of actual outcomes with those that
are desired.
The study of satisfaction grew out of several schools management theory dating back
to Frederck Taylor’s early applications of scientific method to factory problems in the first
part of this century. Vroom’s (1964) Expectancy Theory of human motivation is a significant
contributor to the field which goes beyond the simple behavioral concept of stimulus-
response and reinforcement of behavioral psychology; it explains motivation as the perceived
value of probably outcomes of actions, and the probability that actions will bring about
outcomes which are highly desired. The theory thus takes into account the intrinsic values
that affect satisfaction and work which research has often found to be at least equally
important or more so to satisfaction than arte the extrinsic values.
Abraham Maslow’s (1943) theory of a Hierarchy of Needs examines human

motivation in terms of levels of met or unmet needs. His premises include that only an
unsatisfied need can influence behavior, that a person will minimally satisfy each level of
need before feeling the need at the next level, and that if need-satisfaction is not maintained
at any level it will become a priority again.
At the lowest level of Maslow’s Hierachy of Needs are physical Needs (food,
clothing, Shelter and comfort), followed by safety needs (security for self and possessions
and avoidance of risk, harm and pain). Social needs comprise the level, and include
companionship, acceptance, love and affection and group membership. Higher levels include
Esteem Needs (responsibility, self-respect, recognition and sense of accomplishment) and
Self-Actualization Needs (reaching one’s potential, independence, creativity and self-
expression).
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According to Plunkett and Attner (1994) an unmet need an frustrate an employee and
will continue to influence his or her behavior until it is satisfied; managers can therefore
effectively work with an employee by identifying the level of need which he or she is trying
to satisfy and by attempting to build into the work environment opportunities that will allow
the individual to satisfy his or her needs.
Frederck Herzberg’s (1975) Motivation – Hygiene Theory directly addresses the

issues of satisfaction and dissatisfaction on the . His theory and research suggests that
dissatisfaction is caused by the absence of or deficits in “hygiene” factors such as salary,
security, working conditions, status, company policies, quality of supervision and quality of
interpersonal relationships. These factors, although they can cause dissatisfaction if deficient,
do into result in satisfaction if present. Rather, according to Herzberg, it is the “motivation”
factors intrinsic to a and related to content that have the power to increase satisfaction.
Motivation factors include achievement, recognition, responsibility, advancement, the work
itself, and possibility of growth.
Extensive research has been conducted about the relationship between satisfactions
and other work-related behaviors or attitudes such as performance, stress and health, general
life satisfaction, turnover commitment to the organization, and pro-organizational behaviours.
Over time the findings of research have been inconsistent; this very well may be due,
however, to wide variation in definitions of satisfaction and in the validity of methods used
to measure it (Cranny, Smith, & stone, 1992).
According to Silberstand (1996), satisfied workers have been found to be more

committed to organizations, to have more favorable attitudes towards work and the
organization, to be more conscientious, to be more likely to help co-workers, to have greater
willingness to report unethical behaviours, and to be less likely to leave their s that are
dissatisfied workers. Cranny, smith, & stone (1992) note that satisfaction has been shown to
influence attendance at work, pro-organizational behaviors, voting for or against union
representation, decisions to leave the organization or to retire, and psychological withdrawal
bahaviours.
Following is a review of recent literature on the relationship between satisfaction and

several behaviours or attitudes.
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According to cranny, smith, & (1992) the methods researchers use to study
performance and satisfaction influence the conclusion reached about their relationship. They
suggest that corelational studies have suggests a stronger relationship. Katzell & Guzzo
(1983), for example reviewed 207 studies of the effects of psychologically – based
interventions on productivity (as well as satisfaction).
Intervention studies, which are experimental or quasi – experimental, assess the

effects of manipulated independent variable (such as changes into account better then
corelational studies the various mediating factors (such as goal-setting, extrinsic and intrinsic
rewards, and perceived equity) which also affect both performance and satisfaction (Cranny,
Smith, & stone, 1992).
A path analysis of Cranny, smith, & stone’s study suggests that satisfaction
significantly influences performance as rated by supervisors (though not as self – reported),
which is believed to be due to increased alertness and focused attention. Interestingly, efforts
expenditure was found to positively affect self – rated performance, but had an inverse
relationship with supervisor – rated performance (in other ratings of performance). It is
suggested that this could be due to an efforts on the part of the employees. Neither self –
reported nor supervisor- reported performance was found to substantially influence
satisfaction, suggesting that relationship is not bi-directional. Factors found in this study to
influence satisfaction discussed in a later section.
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TABLE: 2.1
THE GENDER OF THE RESPONDENTS
NO.OF. PERCENTAGE
S.NO PARTICULARS
RESPONDENTS %
1. Male 27 54
2. Female 23 46
TOTAL 50 100
Inference:
The above table shows that out of 50 respondents 54% of the respondents are Male
and 46% of the respondents are Female.
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FIGURE: 2.1
1. CHART SHOWING THE GENDER OF THE RESPONDENTS
23
MALE
27 FEMALE
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TABLE: 2.2
2.2 TABLE SHOWING THE AGE OF THE RESPONDENTS
NO. OF PERCENTAGE
S.NO PARTICULARS
RESPONDENDENTS %
1 Below 30 21 42
2 30-40 13 26
3 40-50 11 22
4 Above 50 5 10
TOTAL 50 100
Inference:
From the above table it is clear that among 50 respondents 42% of the respondents belongs to
the age of Below 30, 26% of them belongs to the age group of 30-40, 22% of are between 40-
50 years old and 10% of them are in age group above 50.
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FIGURE: 2.2
2. CHART SHOWING THE AGE

5
11 21
Below 30
30-40
40-50
13 50-60
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TABLE: 2.3
2.3 THE TABLE SHOWING THE EDUCATIONAL QUALIFICATION OF THE

RESPONDENTS IN THE ORGANIZATION
NO. OF PERCENTAGE
S. NO PARTICULARS
RESPONDENTS %
1 Diploma 13 26
2 UG 17 34
3 PG 20 40
TOTAL 50 100
Inference:
Among 50 respondents 26% of the respondents finished Diploma only 34% of the
respondents has undergone UG and 40% of the respondents are PG holders.
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FIGURE: 2.3
FIGURE SHOWING RESPONDENTS EDUCATION QUALIFICATION
45
40
40
35 34
30
26
25
NO.OF RESPONDENTS
20 PERCENTAGE
15
10
0
DIPLOMA UG PG
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TABLE: 2.4 SATISFIED WITH THE HOSTEL’S FACILITIES
Sl.No Respondents Percentage

1 Strongly agree 12%
2 Agree 48%
3 Disagree 40%
4 Disagree strongly 10%
Inference:
The above table states that 12% of the respondents agree with that0, 48% were agree, 40%
were Neutral and 10% were disagree strongly. The majority of the respondents were agreed.
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FIGURE 2.4 SATISFIED WITH THE HOSTEL’S FACILITIES
70%
60%
50%
40%
30%
20%
10%
0%
Strongly agree Agree Disagree Disagree strongly
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TABLE 2.5 WASH ROOM HAS ENOUGH SPACE TO USE

2 Agree 45%
3 Disagree 20%
Inference:
The above table states that 30% of the respondents agree with that, 45% were agree, 20%
24
FIGURE 2.5 WASH ROOM HAS ENOUGH SPACE TO USE
70%
60%
50%
40%
30%
20%
10%
0%
25
TABLE 2.6 THE INTERNET CONNECTION CAN BE ACCESS AT
YOUR HOSTEL

1 Strongly agree 5%
2 Agree 10%
3 Disagree 15%
Inference:
The above table states that 5% of the respondents agree with that, 10% were agree, 15% were
Neutral and 70% were disagree strongly. The majority of the respondents were Disagreed
strongly.
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FIGURE 2.6 THE INTERNET CONNECTION CAN BE ACCESS AT
YOUR HOSTEL
60%
50%
40%
30%
20%
10%
0%
27
TABLE 2.7 THE TOILETS AND THE SHOWER TOOLS
FUNCTIONING WELL AND IN GOOD CONDITION

2 Agree 45%
3 Disagree 15%
Inference:
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FIGURE 2.7 THE TOILETS AND THE SHOWER TOOLS
FUNCTIONING WELL AND IN GOOD CONDITION
0.7
0.6
0.5
0.4
0.3
0.2
0.1
0
1 2 3 4
29
TABLE 2.8 SATISFIED WITH THE MAINTENANCE AND
CLEANNESS

2 Agree 25%
3 Disagree 40%
Inference:
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FIGURE 2.8 SATISFIED WITH THE MAINTENANCE AND
CLEANNESS
70%
60%
50%
40%
30%
20%
10%
0%
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TABLES 2.9 THINK THE FACILITIES ARE ENOUGH WITH THE
QUANTITY OF STUDENT

2 Agree 18%
3 Disagree 22%
Inference:
The above table states that 20% of the respondents agree with that, 18% were agree, 22%
were Neutral and 40% were disagree strongly. The majority of the respondents were
Disagreed strongly..
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FIGURE 2.9 THINK THE FACILITIES ARE ENOUGH WITH THE
QUANTITY OF STUDENT
70%
60%
50%
40%
30%
20%
10%
0%
33
TABLE 2.10 THE HOSTEL SUPERVISOR CHECK THE HOSTEL
FACILITIES

2 Agree 60%
3 Disagree 5%
Inference:
Neutral and 5% were disagree strongly. The majority of the respondents were agreed.
34
FIGURE 2.10 THE HOSTEL SUPERVISOR CHECK THE HOSTEL
FACILITIES
Percentage
70%
60%
50%
40% Percentage
30%
20%
10%
0%
35
TABLE 2.11 HOSTEL MANAGEMENT IS GOOD TO RESPOND

2 Agree 20%
3 Disagree 30%
Inference:
were Neutral and 15% were disagree strongly. The majority of the respondents were
Strongly agreed.
36
FIGURE 2.11 HOSTEL MANAGEMENT IS GOOD TO RESPOND
Percentage
70%
60%
50%
40% Percentage
30%
20%
10%
0%
1 2 3 4
37
TABLE 2.12 SATISFIED WITH HOSTEL FEES

2 Agree 45%
3 Disagree 15%
Inference:
38
FIGURE 2.12 SATISFIED WITH HOSTEL FEES
Percentage
70%
60%
50%
40% Percentage
30%
20%
10%
0%
39
TABLE 2.13 SATISFIED WITH RULES AND REGULATION

2 Agree 30%
3 Disagree 25%
Inference:
40
FIGURE 2.13 SATISFIED WITH RULES AND REGULATION
Percentage
60%
50%
40%
Percentage
30%
20%
10%
0%
41
TABLE 2.14 SATISFIED WITH FOOD AND WATER FACILITIES

2 Agree 45%
3 Disagree 25%
Inference:
The above table states that 30% of the respondents agree with that,45% were agree, 25%
42
FIGURE 2.14 SATISFIED WITH FOOD AND WATER FACILITIES
Percentage
70%
60%
50%
40% Percentage
30%
20%
10%
0%
43
TABLE 2.15 SATISFIED WITH ROOMS, ROOM SIZE AND
ENVIRONMENT

2 Agree 60%
3 Disagree 5%
Inference:
Neutral and 5% were disagree strongly. The majority of the respondents were agreed.
44
FIGURE 2.15 SATISFIED WITH ROOMS, ROOM SIZE AND
ENVIRONMENT
Percentage
70%
60%
50%
40% Percentage
30%
20%
10%
0%
1 2 3 4
45
3.2 FINDINGS
The findings of the study are follows
 satisfied with the hostel’s facilities are 12% of the respondents agree with that0, 48%
were agree, 40% were neutral and 10% were disagree strongly. The majority of the
respondents were agreed
 30% of the respondents agree with that, 45% were agree, 20% were Neutral and 5%
were disagree strongly. The majority of the respondents were agreed for wash room
has enough space to use
were disagree strongly. The majority of the respondents were Disagreed strongly for
the internet connection can be access at their hostel
 35% of the respondents agree with that0, 45% were agree, 15% were Neutral and 5%
were disagree strongly. The majority of the respondents were agreed for the toilets
and the shower tools functioning well and in good condition
were disagree strongly. The majority of the respondents were agreed for satisfied
with the maintenance and cleanness
were disagree strongly. The majority of the respondents were Disagreed strongly for
the facilities are enough with the quantity of student
were disagree strongly. The majority of the respondents were agreed for the hostel
supervisor check the hostel facilities
were disagree strongly. The majority of the respondents were agreed for fee.
 30% of the respondents agree with that,45% were agree, 25% were Neutral and 25%
were disagree strongly. The majority of the respondents were agreed for food and
water facilities.
were disagree strongly. The majority of the respondents were agreed for Satisfied
with rooms, room size and environment.
46
3.3 CONCLUSION
After conducting business research on HOSTEL SERVICE we came to know

different needs of students, their responses to the different questions. With this information
we can conclude that students residing in hostels in area of sivagangai are not fully satisfied
with the services and there are many things to be changed and improved by the hostel
management to fully satisfy the students. quality of food and internet connections are the
major issues for the improvement
47
BIBLIOGRAPHY
 Hagemann Gisela, The Motivation Manual, Molti – Tech Publishing Company,
Bombay.
 Newstrom W. John / Eeith Davis, Organizational Behaviour Human Behaviour at
Work, Ninth Edition, Tata Mc Graw – Hill publishing Company Ltd., New Delhi.
 Rastogi. J.L., Organizational Behaviour, Contemporary Issues, Rawat Publications,
Jaipur and New Delhi.
Websites
 www. Classicknits.com.
 http://www.managementstudyguide.com
 http://www.citehr.com
48
QUESTIONNAIRE:
1. Are you satisfied with the hostel’s facilities now?

○ strongly agree ○Agree ○Disagree ○ strongly disagree
2. Is the wash room has enough space to use?

3. Does the internet connection can be access at your hostel?

4. Are all the toilets and the shower tools functioning well and in good condition?
5. Do you satisfied with the maintenance and cleanness?

6. Do you think the facilities are enough with the quantity of student?
7. Does the hostel supervisor check the hostel facilities?

8. Do you think the hostel management is good to respond?

9. Are you satisfied with hostel fees?

10. Are you satisfied with rules and regulation?

11. Are you satisfied with food and water facilities

12. Are u satisfied with rooms, room size and environment?
49
50

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1.

1 STUDENTS SATISFACTION LEVELS ON HOSTEL’S FACILITIES

There is less privacy in a hostel than in a hotel. Sharing sleeping accommodation in a

Hostelling International (HI)

Despite their name, in most countries membership is not limited to youth.

The general backpacking community is no longer exclusively typified by student travelers

—New York Times

THE YOUTH TRAVEL ACCOMMODATION INDUSTRY SURVEY

Annually the Association of Youth Travel Accommodation undertakes a review of the

The findings of the 2010 study included:

 Average occupancy rates were around 56%

The specification on timings is another problem facing professionals in hostels.

1.4 OBJECTIVE OF THE STUDY

1. To determine the common problem students face at hostel facilities

1.5 RESEARCH HYPOTHESIS

A hypothesis is a preliminary or tentative explanation or postulate by the researcher of

Ho: There is no significant relationship between incentives and employee’s

H1: There is no significant relationship between career development opportunities and

H1: There is no significant relationship between interpersonal relationship in the

1.6 RESEARCH METHODOLOGY

Research is a systematic method of finding solutions to problems. It is essentially an

1.6.1 Sampling Design

1.6.3 Sample Size

1.6.4 Sampling Procedure

1.6.5 Methods of Data Collection

The data’s were collected through Primary and secondary sources.

1.6.5.1 Primary Sources

1.6.5.2 Secondary Sources

1.6.6 Nature of Research

Descriptive research, also known as statistical research, describes data and

1.6.8 Nature of Questions Asked

A pre-testing of questionnaire was conducted with 10 questionnaires, which were

1.6.11. Variables of the Study

The direct variable of the study is the employee motivation

Indirect variables are the incentives, interpersonal relations, career development

1.6.12. Presentation of Data

The data are presented through FIGUREs and tables.

1.6.13. Tools and Techniques for Analysis

Correlation is used to test the hypothesis and draw inferences.

1.7 LIMITATIONS OF THE STUDY

The limitations of the study are listed below.

Abraham Maslow’s (1943) theory of a Hierarchy of Needs examines human

Frederck Herzberg’s (1975) Motivation – Hygiene Theory directly addresses the

According to Silberstand (1996), satisfied workers have been found to be more

Following is a review of recent literature on the relationship between satisfaction and

Intervention studies, which are experimental or quasi – experimental, assess the

THE GENDER OF THE RESPONDENTS

1. CHART SHOWING THE GENDER OF THE RESPONDENTS

2.2 TABLE SHOWING THE AGE OF THE RESPONDENTS

2. CHART SHOWING THE AGE

2.3 THE TABLE SHOWING THE EDUCATIONAL QUALIFICATION OF THE

FIGURE SHOWING RESPONDENTS EDUCATION QUALIFICATION

Sl.No Respondents Percentage

Sl.No Respondents Percentage

Sl.No Respondents Percentage

Sl.No Respondents Percentage

Sl.No Respondents Percentage

Sl.No Respondents Percentage

Sl.No Respondents Percentage

Sl.No Respondents Percentage

Sl.No Respondents Percentage

Sl.No Respondents Percentage

Sl.No Respondents Percentage