GROUP PROJECT PAPER

APPLICATION OF SKIM USING e-JPK

Course Name : Management Information Systems

Course Code : PMN 6053

Instructor : Assoc. Prof. Dr. Shahizan Hassan

Prepared by :
1. Mohd Razi bin Abd Razak ( 805663 )
2. Ir. Hjh. Anizah Zainudin (806685)
3. Saripah Noraslida Bte Syed Hizan(806728)
4. Shahrizam Bin Omar ( 806729 )
5. Zaidah binti Mohd (806733)
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Table of content
No Title Page
1 Abstract …………………………………………………………………… 3
2 Introduction……………………………………………………………….. 3
3 Issue and Problem…………………………………………………………. 4
4 Objective and scope of study……………………………………………… 4
5 Literature Review………………………………………………………….. 4
6 Methodology………………………………………………………………. 5
7 Finding…………………………………………………………………….. 6
8 Conclusion………………………………………………………………… 9
9 Recommendation………………………………………………………….. 9
10 References…………………………………………………………………. 11
11 Appendix…………………………………………………………………... 12
i) Questionnaire of survey
ii) Front page e-JPK
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Abstract
The project paper discusses the usability and content usefulness study of e-JPK web ( Jabatan
Pembangunan Kemahiran ) formerly known as MLVK ( Majlis Latihan Vokasional Kebangsaan ). e-
JPK web established to act as one stop service center for centralize application for the skill training,
there also offer latest information of JPK activity. In the paper, the focus is on finding the maturity
level of the web design for registration of student via online, user friendly and integration link of e-
JPK. Questionnaire method is applied to analyze and identify the problem that cause difficulties facing
by user. The result point, the e-JPK have to well informed of their needs.Time and quality are of
essence when it come to delivering those services. This paper provides an overview of information
systems service and its significance and challenges in attaining users’ expectations and satisfaction.
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Introduction
Today, information and communication technologies (ICT) is very important in the
organization as a centre of information and communication services to all user. ICT is the nerve centre
for organizations, where every single transaction or operation is being accomplished using some of
Information Systems (IS) concept. IS means is the people and organizations utilizing technology, gathe
, process , store , use and disseminate information. IS also can defined from utilizing of hardware,
software, data , network , procedures and people. IS is an integration of people and system for
providing information to support the management and operation in an organization.
The Department of Skills Development, formerly known as The National Vocational Training
Council , is one of the agencies under the Human Resource Ministry , responsible for the co-ordination
and control of skills training as well as career development in skill training, in line with the
implementation of the National Skills Development Act, 652 (2006) on September 1,2006 . e-JPK web
( Jabatan Pembangunan Kemahiran ) formerly known as MLVK ( Majlis Latihan Vokasional
Kebangsaan ) is a one-stop service center for centralize application for the skill training . It is an
automated online that matches trainee seeking suitable course with qualification. e-JPK also will
provide latest information of course ( location , module and duration ) , schedule of exam and status of
application. e-JPK will improved qualification efficiency of time compare to traditional method. The
system to avoid lost of data which happened on traditional method such as data storage and to provide
paper-less monitoring capabilities. And also, to enable customer to acquire information and services
online.

Issue and problem

e-JPK start implemented for Jan, 2009. The user of e-JPK claimed the web have problem as
below :
1- Page design
• Not user friendly , system interruption while keying the data. The default will not able
to finish the task.
2- Speed access
• Slow process during peak time ( May to June and November to December )
• Usage of technical words instead of general words that not easily understood by the
public
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3- Link
• Less promotion with other government web. For example, JPA , MARA , SPA etc.
• Website link are not function properly
This study was designed to answer the usability with the questionnaire proposed and to
improve the web e-JPK for future improvement.

Objective and scope of study

The study objective is to determine the level of usability and content of e-JPK from user view.
Form the study , we can analyze the web usability and the content preview on e-JPK is useful or not
for the user. And also, to identify which information or data can be improve for the future
improvement on usability and content of the e-JPK web.
The study scope will concentrate to registration of students via online. The scope will cover the
usability and content usefulness of e-JPK website in term of student registration and to propose the
solution from study finding.

Literature Review
Darell M. West ( 2001) explain the e-Government is referring to the delivery of government
information and on-line services through the ICT. e-Government is offering the potential of efficiency
public sector service delivery that enhances the government responsiveness.
From Shaidin Shafie research, the Malaysia government introduced e-Government in 1997 to
improved services to public by transforming the way it operates , modernizing and enhancing its
services delivery . It seeks to improve the speed and quality of policy development, coordination and
enforcement. For the implementation of E-government, government was initiated Multimedia Super
Corridor (MSC) . This would enable for government to be more respond to citizens need. All the idea
initiated by Malaysia former prime minister, Tun Dr Mahathir.
As per published by Manufacturers’ Association for Information Technology (MAIT) website
on May 2008 , the MSC Malaysia vision is by 2020 , Malaysia will transform to knowledge society
through utilizing of the ICT.

Methodology
The study was made based on five step as follow;
1)Step 1 : Preparation of questionnaires
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From the issue highlighted by user , the group was listed the possibility of issue and problem form e-
JPK website .From the possibility issue list of e-JPK website ,question was created and segregate to
three item. The question will evaluate based on user friendly , interactivity and design of e-JPK
website.
2)Step 2 : Survey , distribution of questionnaires to users
Questionnaires distributed by group members to 50 users to get the respond and feedback on the e-JPK
website. The questioners was distributed to all range of age , gender and education. The answer of the
question will rating from one to five . Point one until three is a disagree level, and point four until five
is an agree level.
3)Step 3 : Collection data
The feedback and respond from the user on the questionnaires given by group was recorded and
summarize to data format. The data collection is for analyses of the issue and problem e-JPK
website.
4)Step 4 : Analyze and identify data
From the recorded and summarize data of the survey, the group was analyzed the finding and identify
what the issue and problem facing by user of e-JPK website .
5)Step 5 : Documentation
From the all finding of the survey, the group was documented the finding as group project paper.

Finding
The questionnaire was distributed to 50 person from all range of ages , gender , education and
position. The detail information of user in the survey as shown graph below.
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The table below shown feedback and respond from the survey was made by group.

No Question Feedback and respond

User friendly
1 The web-site is user friendly 60% respondents disagreed the web-site is user friendly.

40 % respondents agreed the website is user friendly.

2 The page display for the web-site 80% respondents disagreed the page display for the web-
enables user to view the contents site enables user to view the contents easily.

easily 20% respondents agreed the page display for the web-site
enables user to view the contents easily.

3 Easy to download the file from the All respondents agreed it is easy to download the file
web-site from the web -site.

4 Navigation menu assists users to use 80% respondents disagreed navigation menu assists
the web site users to use the web site .

20% respondents agreed navigation menu assists users

to use the web site .

No Question Feedback and respond

5 Existing options simplify user 66% respondents disagreed existing options simplify
navigation process users navigation process.
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34% respondents agreed existing options simplify users
navigation process.

6 The other web-site that links to e- 80% respondents disagreed that ,the other web-site that
JPK assisted users to access e-JPK links to e-JPK assisted users to access e-JPK.

20% respondents agreed that ,the other web-site that links

to e-JPK assisted users to access e-JPK.

Interactivity
7 The search engine in the e-JPK is 80 % of the respondents disagreed that the search engine
functioning in the e-JPK is functioning.

20 % of the respondents agreed that the search engine in

the e-JPK is functioning.

8 Option related to menu is 80% of the respondents disagreed options related to

functioning towards users’ desire menu is functioning towards users’ desire.

20% of the respondents agreed options related to menu

is functioning towards users’ desire.

9 Links to others related web-site are 60% of the respondents disagreed links to others related
functioning properly web-site are functioning properly.

40% of the respondents agreed links to others related

web-site are functioning properly.

10 Elements in the e-JPK are very 100% respondents disagreed elements in the e-JPK are
interactive very interactive.

Design

11 The font size used in e-JPK is 80 % of the respondents disagreed that the font size used
suitable for all users in e-JPK is suitable for all users.

20% of the respondents agreed that the font size used in

e-JPK is suitable for all users.

12 The background design is interesting All respondents disagreed

No Question Feedback and respond

13 The graphic used for the e-JPK All respondents disagreed that the graphic used for the e-
attracts other user JPK attracts other users.

14 The colour chosen is interesting All respondents disagreed that the colour chosen is
interesting
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15 The instruction used to go from page 80% of the respondents disagreed that the instruction
to page make e-JPK attractive used to go from page to page make e-JPK attractive.

20% of the respondents agreed that the instruction used

to go from page to page make e-JPK attractive.

16 Scrolling between pages inside the 60% of the respondents disagreed that scrolling between
e-JPK is easy pages inside the e-JPK is easy.

40% of the respondents agreed that scrolling between

pages inside the e-JPK is easy.

From the above feedback and respond, the below graph show the average percentage vs user
friendly , interactivity and design of e-JPK web-site.

Conclusion

From the evaluation of the findings, we can conclude that the web-site of the e-JPK is not user
friendly. The reasons why the respondents felt that e-JPK is not user friendly because :-

1. They are unable to view easily the contents on page e-JPK.

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2. The document that is needed by users such as forms, notes etc are difficult to down load.

3. Navigation menu does not assist the users to use the web-site.

4. Options given do not simplify navigation process.

5. Link web page is not fully function either between internal or external webpage.

Regarding interactivity, it is concluded that e-JPK does not interact well with users of the web-site, the
reasons are:-

6. The search engine is not well function

7. Options related to menu do not fulfill users’ requirement.

8. There is no available link from e-JPK to other web-site.

Regarding design, it can be concluded that the design of the e-JPK web-site such as graphic and
color do not attract users, however the font size used is suitable for all users.

Recommendation

As a solution to this findings on the usability of e-JPK website, we would like to recommend
to the owner of e-JPK website to take into account suggestions below :

1. The language used in this website is very technical. Simplifying the language used for
this website would help applicants to register their application for certification of ‘Sijil
Kemahiran Malaysia’ thus would create more income for the Jabatan Pembangunan
Kemahiran (JPK). JPK also should take into consideration the level of education of users
for e-JPK website whom are mostly come from lower level of education;

2. The e-JPK website also must be sensitive to other races such as Chinese and Indians
whom also need to use this website to register on line. The word used in this website
must be easily understand so may be some of the term used would be written in dual
language which is Bahasa Malaysia and English;

3. Make it easier to download file from e-JPK website

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4. Try using more colors to attract users other than blue, light blue or dark blue. Find out
what colors makes the website look more interesting to the users

5. Find out the level of education of the users so that the users can easily understand
instruction given on line;

6. More ‘options’ should be given so that users could have more choices when they entered
data required by e-JPK, for example when users are required to input their qualification;
‘option’ given should be more than 3 choices so that the answers would be more specific
and accurate;

The improvement also in-line with Malaysia government mission to develop the country to be
Multimedia Super Corridor (MSC) country in region.
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References

Assoc. Prof Dr. Shahizan Hassan (2010) Management Information Systems, Lecture notes.

Jabatan Pembangunan Kemahiran homepage , www.ejpk.gov.my

Turban , Leidner , McLean & Wetherbe (2008) . Information Technology for Management ,
6th Edition .

Malaysia Administrative Modernisation And Management Planning Unit , Prime Minister

Department (2009) ,Journal Excellence , Volume 1.

Darell M. Vest (2001), Brown University ,State and Federal E-Government in the United State.

Manufacturers’ Association for Information Technology (MAIT) homepage ( May , 2008 ) ,

http://www.mait.com, E-Government in Malaysia , Vol. 96.

Shaidin Shafie , National Archives of Malaysia , E-Government Initiatives in Malaysia and the

Role of The National Archives of Malaysia in Digital Records Management.

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Appendix

i) Questionnaire of survey

Borang Kaji Selidik

Laman Web ejpk (Jabatan Pembangunan Kemahiran)

Assalamualaikum dan Salam Satu Malaysia

 Soal selidik ini dibentuk untuk mendapatkan maklumbalas tentang laman web ejpk (www.ejpk.gov.my)
yang dibangunkan sebagai memudahkan permohonan pendaftaran secara on line.
 Adalah diharapkan anda menjawab semua soalan dengan ikhlas bagi membantu kumpulan kami yang
sedang menyiapkan projek bagi kelas MBA untuk subjek Management Information System.
 Projek ini adalah bagi mengenalpasti sejauh mana keberkesanan laman web ejpk ini kepada pengguna.
 Kerjasama anda melengkapkan soal selidik iniadalah amat dihargai.

Bahagian I: Latar Belakang

Bagi setiap item, sila tandakan (x) atau isi tempat kosong pada ruangan yang berkaitan.

1. Jantina: [ ] Lelaki [ ] Perempuan

2. Umur: __________ tahun

3. Jawatan:

[ ] Pegawai Berijazah
[ ] Pegawai tidak berijazah
[ ] Lain-lain jawatan
[ ] Pelatih

3a. Kelayakan Akademik:

[ ] Sarjana Muda/Sarjana (sila nyatakan) __________________________

[ ] Diploma atau setaraf (sila nyatakan) _______________________________
[ ] Lain-lain (sila nyatakan) ____________________________
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Bahagian II: Bentuk Laman Web ejpk

Bagi setiap item, sila bulatkan untuk menyatakan pendapat anda mengikut skala yang diberikan.

Sangat tidak setuju

Sangat setuju
Tidak setuju

Tidak pasti

Sutuju
No Perkara

1 2 3 4 5
(A) Mesra Pengguna
Laman web ini membolehkan anda mula menggunakan
1 1 2 3 4 5
kandungannya dengan mudah.
Paparan penuh di dalam laman web ini membolehkan anda
2 1 2 3 4 5
melihat kandungannya dengan mudah.
3 Fail boleh dimuat turun dengan mudah. 1 2 3 4 5
Menu navigasi membantu anda menggunakan laman web
4 1 2 3 4 5
dengan mudah.
5 Opsyen yang ada memudahkan proses navigasi anda. 1 2 3 4 5

Pautan ke laman utama (main page) dari laman-laman

6 1 2 3 4 5
tambahan memudahkan anda mengendalikan laman web ini.

(B) Interaktiviti

Enjin pencari (search engine) di dalam laman ini berfungsi

7 1 2 3 4 5
dengan baik.

Apabila diklik, opsyen yang berkaitan di menu akan berfungsi

8 1 2 3 4 5
seperti yang diharapkan.
Apabila diklik, kebanyakan pautan yang diberikan untuk ke
9 1 2 3 4 5
laman web lain berfungsi dengan baik.

10 Elemen-elemen di dalam laman web ini sangat interaktif. 1 2 3 4 5

(C) Rekabentuk

Saiz tulisan yang digunakan membuatkan laman web ini

1 2 3 4 5
11 kelihatan menarik.

12 Latar belakang yang digunakan adalah menarik. 1 2 3 4 5

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Grafik yang digunakan membuatkan laman web ini kelihatan
13 1 2 3 4 5
menarik.

Tidak pasti
Sangat tidak setuju

Tidak setuju

Sutuju

Sangat setuju
No Perkara

1 2 3 4 5

14 Warna-warna yang digunakan adalah menarik. 1 2 3 4 5

Stail yang digunakan dari laman ke laman membuatkan laman

15 1 2 3 4 5
web ini menarik.

16 Skrol antara halaman dalam laman adalah mudah 1 2 3 4 5

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ii) Front page e-JPK