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Welcome to your home study guide. This document will guide you through your BPP Learning Media Study Text and
other learning material .
By using this programme you will benefit from using the best possible materials, written by BPP Learning Media, with
clear exam-focussed guidance.
BPP Learning Media would like to take this opportunity to wish you all the best with your studies and exams.
Accountant in Business
1 Introduction
This BPP Home Study Programme will guide you through the April 2007 edition of the BPP Study Text. If your Study
Text does not have that date on the cover, please contact BPP.
Before using this Study Programme, please familiarise yourself with the BPP Study Cycle on page 7. This is a tried and
tested way to study.
Exam Guidance
This gives you important information of how
your exam is likely to focus on the particular
area you are studying. It explains the emphasis
that the examiner has placed on the topics
covered in this Study Period on the basis of the
pilot paper and communication with BPP.
1
STUDY TEXT EDITION: APRIL 2007
Quick Quiz
Use the Quick Quiz at the end of the chapter
to see if you have picked up the key technical
knowledge required.
Each Study Period should take about 2½ hours. There is an overview of all Study Periods, on page 10, which can
be used to set up a timetable.
This Study Programme will become a key document in your revision phase.
2
STUDY TEXT EDITION: APRIL 2007
Progress Tests
Some of the Study Periods are 'Progress Tests' which you can use to
assess the work you have done on a limited number of Study Periods.
You should mark the tests yourself using the solutions at the end of
this Study Programme.
Course Exams
(purchasers of Home study courses only)
Your BPP Learning Media material contains two Course Examinations.
These should be attempted at the points suggested within the Study
Programme (they cover all preceding Study Periods).
To gain the greatest benefit from the exams, you must set aside a period of two hours during which you will have no
interruptions.
By submitting these exams, you will increase your chances of passing the real exams by 30%.
3
STUDY TEXT EDITION: APRIL 2007
i-Pass has two modes (or three for F1, F2 and F3).
The first one is 'Test as you learn'. This allows you to
test yourself on the areas that you are studying at the
time or a combination of different areas. Use the
sliders to choose the number of questions to do to fit
the time you have available.
screen shot
4
STUDY TEXT EDITION: APRIL 2007
To help us answer BPP i-Pass queries you might have quickly and effectively, please follow the steps below. (This
procedure is necessary as question numbers change each time the CD is used.)
Step 1 With the question you wish to query on-screen, push the Print Scrn (Print Screen) button on your
keyboard (usually located to the right of the F12 key). This will copy the image of the question to your
computer's 'clipboard'.
Step 2 Start Microsoft Word. (You can do this while i-Pass is running – click on the start button, then select
Microsoft Word from the programs option.)
Step 3 Paste the image from the clipboard into a new Word document. Do this by selecting Edit, Paste – or by
using the Paste button on the Word toolbar.
Step 4 Save the document with a meaningful name, eg iPass_PaperF1_query.doc.
Step 5 E-mail the document, with details of your query, to learningmedia@bpp.com. If you make contact by
phone, the person dealing with your query will ask you to e-mail or post a copy of the document to them.
5 Study Skills
Before you begin your studies, you may want to spend some time thinking about how to approach them. Consider the
following.
(a) The study environment. Studying while working is very different from studying full time. Time management is crucial.
(b) Types of subject. You need to think about the form the exam will take and the skills it will draw on. For example,
does it test knowledge, numerical skills, application of knowledge or application of theory?
(c) What is your learning style? Your learning preferences should affect the way you approach this study material.
(d) You need to think about how to work through the text, how to take notes and how to do examples.
(e) How will you approach your revision?
(f) You need a technique for dealing with common types of question.
(g) You must approach the exam in a methodical manner.
5
STUDY TEXT EDITION: APRIL 2007
Approaching F1
You will find detailed guidance for approaching your exam on page 23 of your Study Text. This guidance describes
what the paper seeks to achieve, the skills you are expected to demonstrate and how you can improve your chances of
passing the paper.
6
STUDY TEXT EDITION: APRIL 2007
Step 5
Try the questions from the BPP i-Pass disk and any questions
recommended in the Home Study Programme.
Step 1
Read the Exam Guidance in the Home Study Programme and the
Introduction to the session.
Step 4
Test yourself out on the Quick Quiz at the end of the chapter, looking
back to the chapter detail for anything you are unsure on.
Step 2
Look at the chapter introduction in the Study Text and think what
you know about this area or what is likely to be in the chapter.
With Home Study Plus, Learn Online or if using the i-Learn disk,
use the BPP i-Learn module to get you started on the subject.
Tips for using Learn Online can be found at
www.bpp.com/acca/learnonline and selecting FAQs.
Step 3
Read the Guidance in the Home Study Programme and then read
the Study Text chapter, looking out for these points. Try any
examples as you go along.
7
STUDY TEXT EDITION: APRIL 2007
7 Revising
Familiarise yourself with BPP's Revision Cycle below.
For your revision phase, your Home Study Course includes the following.
(a) The BPP Practice & Revision Kit, which contains exam standard questions and other useful practice questions..
(b) The Home Study Programme, where the Exam Guidance and Key Points will serve as a reminder of the work
you did in each Study Period.
(c) The BPP Passcards, which give short summaries of the content of each chapter of the Study Text.
Revision should not start until you have completed your second course examination.
Step 1
Look back to the Home Study
Programme as you start revising
each subject to remind you of
that subject.
Step 4 Step 2
For a change, test yourself Look at the appropriate
on i-Pass. Passcard chapter to make
sure you are aware of the
full scope of the knowledge
needed.
Step 3
You should spend most of your time on this
step. Do the suggested questions from the
Question Plan in the Revision Kit and make sure
you leave time to review your performance, both
the contents and the timing. Think what you
could do better next time and if you need to
brush up on any knowledge or techniques.
8
STUDY TEXT EDITION: APRIL 2007
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STUDY TEXT EDITION: APRIL 2007
BIG PICTURE 1
Study Study
Period Topic Due Date Period Topic Due Date
1 Business organisation H 10 Control, security and H
and structure audit
2 Information M 11 Identifying and M
technology and preventing fraud
systems 12 Leading and H
3 Influences on H managing people
organisational culture 13 Individuals, groups M
4 Ethical considerations M and teams
5 Corporate governance M 14 Motivating individuals M
and social and groups
responsibility 15 Personal effectiveness H
6 The macro-economic H and communication
environment 16 Recruitment and H
7 The business H selection
environment 17 Diversity and equal M
8 The role of accounting H opportunities
9 Progress Test 1 H 18 Training and H
development
19 Performance H
appraisal
20 Progress Test 2 H
REVISION PHASE
Your revision, using the questions and guidance in the BPP Learning Media Passcards and the BPP Learning Media
Practice & Revision Kit, will begin when Course Exam 2 is complete. This should, at the latest, be four weeks before the
final exam.
10
STUDY TEXT EDITION: APRIL 2007
Accountant in Business
(F1)
11
STUDY TEXT EDITION: APRIL 2007
Accountant in Business
The ACCA F1 syllabus, Accountant in Business, acts as an introduction to the topics that an accountant in business
should be aware of and how the accountant’s role fits into the running of the business. An accountant must
understand the business, what its objectives are and its internal and external environment.
The way a business is run may be very different depending on what type of organisation it is. For example,
organisations such as public sector, not-for-profit, co-operatives and non-governmental organisations may have
different goals and business structures from a commercial business.
Environmental influences on the business
The way a business operates is influenced by its external environment and its internal environment. The external
environmental influences include the macro-economic environment, PEST (political, economic, social and technological
changes), Porter’s five forces and legal frameworks.
Porter’s five forces are the competitive forces which influence the state of competition in an industry, and these
determine the profit potential of the industry as a whole.
Legal frameworks such as equal opportunities, health and safety and discrimination acts affect the way a business
recruits, develops and treats its employees.
Regulation and the accounting profession
The accounting profession regulations are another external influence on the business but they deserve a separate
section due to their importance.
Corporate governance involves risk management, internal control, accountability to stakeholders and conducting
business in an ethical and effective way. The latest report on corporate governance is the 2003 Combined Code. The
ACCA also has a code of ethics and conduct.
Businesses must conform to company law and accounting standards. GAAP (Generally Accepted Accounting Practice)
exists for further guidance.
Business structure and culture
The internal environment, such as the organisational hierarchy and the culture of the organisation will also influence
how the business operates. Handy’s ‘gods of management’ describe four different types of culture.
The structure and culture of the business will influence the recruitment and development of employees and how
individuals and teams are managed.
Recruitment and developing effective employees
The process of recruitment is about obtaining candidates. The process of selection is about deciding which of the
applicants is the right candidate. These processes are vital to ensuring the business has the human resources it needs,
when it needs them. Personal effectiveness is also covered here.
How to manage individuals and teams
Managers do not just manage activities, processes and resources: they also manage people. People can mean
individuals, groups or teams and managers need to understand something of what makes them 'tick'. Motivation and
leadership are important topics for managing people.
12
Study Period 1
Step 1 Exam Guidance Step 5 BPP i-Pass and Study Text Question Bank
The material contained within this long chapter forms the basis i-Pass Module 1 contains questions on business organisation
for your study of this whole syllabus. It covers the subject and structure.
matter behind seven of the questions on the Pilot Paper. Now attempt questions 1, 2, 5, 6, 23, 26 and 46 from the Pilot
Future papers are very likely to contain an equally significant Paper, and questions 1 and 2 from the Question Bank.
number of questions from this syllabus area.
This session is reflected in the Business structure and culture section of the 'Big Picture' diagram.
13
Study Period 2
Step 1 Exam Guidance Step 5 BPP i-Pass and Study Text Question Bank
This topic did not appear on the Pilot Paper, but the choice of a i-Pass Module 2 contains questions on information technology
system to fulfil a given business information need could be the and systems.
subject of a question in future sittings. Now attempt questions 5 and 6 from the Question Bank.
This session is reflected in the Business structure and culture section of the 'Big Picture' diagram.
14
Study Period 3
Step 1 Exam Guidance Step 5 BPP i-Pass and Study Text Question Bank
Cultural influences provide a good source of potential exam i-Pass Module 2 contains questions on organisational culture.
questions. There is such a question on the Pilot Paper. Now attempt questions 4, 7 and 8 from the Pilot Paper, and
Stakeholders too are very important – worth four marks on the questions 7, 8 and 9 from the Question Bank.
Pilot Paper. Every exam is likely to have at least one question on
stakeholders.
This session is reflected in the Business structure and culture section of the 'Big Picture' diagram.
15
Study Period 4
Step 1 Exam Guidance Step 5 BPP i-Pass and Study Text Question Bank
Ethics has an increased focus in this syllabus, but there are no i-Pass Module 3 contains questions on ethics.
questions on ethics on the Pilot Paper. This is perhaps Now attempt question 11 from the Question Bank.
surprising, given that the F1 syllabus is concerned with the key
themes of business management. The ethical management of
modern business is an important topic. Organisations are, after
all, part of society and must respond to public concerns,
including notions about social responsibility (see Study
Period 5).
What all of this means is that questions on ethics are bound to
arise on future papers, so be prepared for them by studying this
chapter carefully!
This session is reflected in the Regulation and the accounting profession section of the 'Big Picture' diagram.
16
Study Period 5
Corporate governance and social
responsibility Medium Priority
Step 1 Exam Guidance Step 5 BPP i-Pass and Study Text Question Bank
As we saw in the previous study period, ethics are those i-Pass Module 3 contains questions on corporate governance
principles that society expects companies to follow. Laws are and social responsibility.
rules that a company must follow. Now attempt questions 3 and 9 from the Pilot Paper, and
Corporate governance requirements and social responsibility questions 12, 13 and 14 from the Question Bank.
form additional rules and guidance for companies. They bridge
the gap between what the law requires and what society
expects.
‘Best practice’ in corporate governance features in a question on
the Pilot Paper. The increased role for non-executive directors is
also the subject of a question.
This session is reflected in the Regulation and the accounting profession section of the 'Big Picture' diagram.
17
Study Period 6
Step 1 Exam Guidance Step 5 BPP i-Pass and Study Text Question Bank
The detail contained within the Chapter that supports this study i-Pass Module 4 contains questions on macro economic
session lends itself to the type of questions which are set under environmental factors.
this examination. Make sure that you study it carefully. Now attempt questions 11, 12, 16, 24 and 27 from the Pilot
On the Pilot Paper there are nine marks available for questions Paper, and questions 15, 16 and 17 from the Question Bank.
covering macro-economics topics! They tend to have a practical
focus: questions on monetary policy, for example, might
concern its impact upon the business sector.
This session is reflected in the Environmental influences on the business section of the 'Big Picture' diagram.
18
Study Period 7
Step 1 Exam Guidance Step 5 BPP i-Pass and Study Text Question Bank
The topics covered in this large chapter are heavily tested on the i-Pass Module 4 contains questions on factors in the business
Pilot Paper, featuring in five questions, so clearly it is a very environment.
important one. Now attempt questions 10, 13, 14, 15, and 17 from the Pilot
Questions on the Pilot Paper cover population trends, Paper, and questions 18, 19 and 20 from the Question Bank.
environmental factors and scanning, data protection legislation
and employment legislation.
This session is reflected in the Environmental influences on the business section of the 'Big Picture' diagram.
19
Study Period 8
Step 1 Exam Guidance Step 5 BPP i-Pass and Study Text Question Bank
The specifics, and the overall role, of accounting systems (both i-Pass Module 5 contains questions on the role of accounting.
manual and computerised) are highly likely to be examined, as Now attempt questions 19, 20, 21, 25, and 29 from the Pilot
they were on the Pilot Paper. Paper, and questions 21 and 22 from the Question Bank.
You may be asked about what information would be needed by
managers, employees or shareholders.
You should be able to outline the factors which have shaped the
development of financial accounting. Be aware that the form and
content of company accounts can be influenced by international
developments. The IASB is the subject of a question on the Pilot
Paper.
This session is reflected in the Regulation and the accounting profession section of the 'Big Picture' diagram.
20
Study Period 9
In order to reinforce what you have learnt so far, answer the following questions. Try to answer them without
referring to your Study Text or notes. The test should take you no longer than 30 minutes and covers Study Periods
1–8. Solutions are at the back of this Study Programme.
You will find the answers to this test at the end of this Study Programme. If you answer more than 5 questions
correctly, your performance is satisfactory; if you answer more than 7 correctly, you are doing well. Once you have
reviewed how you have performed, go back over topics where you feel your understanding is poor.
21
Study Period 9
22
Big Picture Diagram 2
Accountant in Business
(F1)
Stakeholders [3]
Ethics [4]
Accountability [4]
ACCA code [4]
Corporate governance [5]
Company law [8]
Accounting standards [8]
GAAP [8]
Control systems [8]
23
24
Study Period 10
Step 1 Exam Guidance Step 5 BPP i-Pass and Study Text Question Bank
The syllabus regards internal control as a specific and very i-Pass Module 6 contains questions on control, security and
important business function, supported by effective and secure audit.
management information. This is evident by the number of Now attempt questions 22, 28, 30, 31 and 32 from the Pilot
questions in this topic area that appear on the Pilot Paper. The Paper, and questions 23 and 24 from the Question Bank.
work of internal and external audit features in questions carrying
a total of nine marks!
This session is reflected in the Regulation and the accounting profession section of the 'Big Picture' diagram.
25
Study Period 11
Step 1 Exam Guidance Step 5 BPP i-Pass and Study Text Question Bank
As noted in the Study Text, and in common with other syllabus i-Pass Module 6 contains questions on identifying and
areas, it is the practical aspects of fraud (where it might actually preventing fraud.
occur how it can be detected) which are the most likely topics to Now attempt questions 33 and 34 from the Pilot Paper, and
be examined. This is certainly the case on the Pilot Paper, which questions 26 and 27 from the Question Bank.
contains questions on ‘teeming and lading’ and the devising of
internal control systems which will minimise the prospect of
fraud.
This session is reflected in the Regulation and the accounting profession section of the 'Big Picture' diagram.
26
Study Period 12
Step 1 Exam Guidance Step 5 BPP i-Pass and Study Text Question Bank
You need a thorough knowledge of the theories contained within i-Pass Module 7 contains questions on leading and managing
this chapter. Even simple models could come up in the exam, people.
and topics such as the differences between management and Now attempt Pilot Paper questions 18, 35 and 36, and questions
leadership, or specific leadership style models, could be tested. 29 and 30 from the Question Bank.
The Pilot Paper contains questions on leadership styles, the
Blake and Mouton managerial grid and management theory.
You really need to understand the difference between trait
theories, style theories and contingency approaches. It is the
latter which is most commonly accepted today.
This session is reflected in the How to manage individuals and teams section of the 'Big Picture' diagram.
27
Study Period 13
Step 1 Exam Guidance Step 5 BPP i-Pass and Study Text Question Bank
The Pilot Paper features a 2 mark question on Tuckman’s i-Pass Module 8 contains questions on groups, teams and
stages, and another on Belbin’s roles. individual behaviour.
Teamwork is one of the hottest concepts in modern Now attempt Pilot Paper questions 37 and 38, and questions 32
management. Fortunately, there are some useful models which and 33 from the Question Bank.
can be learned, and which will almost certainly be examined.
This session is reflected in the How to manage individuals and teams section of the 'Big Picture' diagram.
28
Study Period 14
Step 1 Exam Guidance Step 5 BPP i-Pass and Study Text Question Bank
The Pilot Paper features a 2 mark question on Herzberg’s two i-Pass Module 8 contains questions on motivation.
factor theory, and a 1 mark question on Victor Vroom’s Now attempt Pilot Paper questions 39 and 41, and questions 34
‘expectancy equation’. and 35 from the Question Bank.
Many theories try to explain motivation and why and how people
can be motivated. Remember that not all the incentives that an
organisation can offer its employees are directly related to
monetary rewards.
Motivation is likely to appear regularly in the exam, since it is an
essential aspect of managerial responsibility. As with your
studies of groups and teams, leaders and managers, it is vital
that you understand the theories and authorities.
This session is reflected in the How to manage individuals and teams section of the 'Big Picture' diagram.
29
Study Period 15
Personal effectiveness and
communication High Priority
Step 1 Exam Guidance Step 5 BPP i-Pass and Study Text Question Bank
Many of these topics – such as barriers to communication, i-Pass Module 9 contains questions on personal effectiveness
qualities of effective communication– may be set as questions. and communication.
This is mainly because they are of direct practical importance to Now attempt Pilot Paper questions 43, 44 and 49, and questions
the role of the accountant in business. Such criteria are very 37 and 38 from the Question Bank.
important to the examiner when setting questions. The Pilot
Paper features questions on mentoring as well as
communication patterns.
You could be faced with questions involving time management.
Some of its principles reflect basic common sense, but do not
ignore it. The specifics of time management could form the
subject of an exam question.
This session is reflected in the Recruiting and developing effective employees section of the 'Big Picture' diagram.
30
Study Period 16
Step 1 Exam Guidance Step 5 BPP i-Pass and Study Text Question Bank
Some aspects of recruitment and/or selection will inevitably i-Pass Module 10 contains questions on recruitment and
come up in the exam, which is why this study session has been selection.
given a high priority. This topic provides a very rich source of Now attempt Pilot Paper questions 42, 47 and 48, and questions
questions for the examiner. 40, 41 and 42 from the Question Bank.
The Pilot Paper contains questions on the modern workforce,
the advertising of vacancies and selection tests. These questions
all indicate how the examiner expects practical application of
theoretical knowledge.
This session is reflected in the Recruiting and developing effective employees section of the 'Big Picture' diagram.
31
Study Period 17
Step 1 Exam Guidance Step 5 BPP i-Pass and Study Text Question Bank
This topic area is of great relevance to all organisations and their i-Pass Module 10 contains questions on diversity and equal
recruitment policies, so do not be tempted to regard it as opportunities.
peripheral. It is important to have a good level of awareness of Now attempt Pilot Paper question 48 and questions 43 and 44
the purpose of, and benefits to be gained from, an effective from the Question Bank.
diversity and equal opportunities policy.
On the Pilot Paper there is a 2-mark question on this topic area,
in the context of discriminatory recruitment advertising.
This session is reflected in the Recruiting and developing effective employees and the Environmental influences on the
business section of the 'Big Picture' diagram.
32
Study Period 18
Step 1 Exam Guidance Step 5 BPP i-Pass and Study Text Question Bank
Training and development links in with appraisal and i-Pass Module 11 contains questions on training and
performance management. development.
While it is important to understand the theory in this topic area, Now attempt Pilot Paper question 45 and questions 45, 46 and
exam questions are equally likely to test practical aspects and 47 from the Question Bank.
present mini-scenarios that require you to apply your
knowledge.
On the Pilot Paper, there is a 2-mark question on types of
training methods and in what circumstances they might be
suitable.
This session is reflected in the Recruiting and developing effective employees section of the 'Big Picture' diagram.
33
Study Period 19
Step 1 Exam Guidance Step 5 BPP i-Pass and Study Text Question Bank
Performance appraisal is a key people management topic. The i-Pass Module 11 contains questions on performance appraisal.
purpose, process and problems of appraisal, and the techniques Now attempt Pilot Paper question 50 and questions 48, 49 and
that can be used, both traditional and more recent (such as 50 from the Question Bank.
upward appraisal), provide a rich source of possible exam
questions.
On the Pilot Paper, there is a 2-mark question testing your
knowledge of the features of particular approaches to appraisal,
in which you need to examine the small scenario and decide
which approach is being used.
For these reasons, the detail in this Chapter of the Study Text is
worth learning.
This session is reflected in the Recruiting and developing effective employees section of the 'Big Picture' diagram.
34
Study Period 20
In order to reinforce what you have learnt so far, answer the following questions. Try to answer them without
referring to your Study Text or notes. The test should take you no longer than 30 minutes and covers Study Periods
10-19. Solutions are at the back of this Study Programme.
You will find the answers to this test at the end of this Study Programme. If you answer more than 5 questions
correctly, your performance is satisfactory; if you answer more than 7 correctly, you are doing well. Once you have
reviewed how you have performed, go back over topics where you feel your understanding is poor.
35
Study Period 20
36
Big Picture Diagram 3
Accountant in Business
(F1)
Stakeholders [3]
Ethics [4]
Accountability [4] Selection methods [15] Effective teams [12]
ACCA code [4] The recruitment process [15] Leadership styles [11]
Corporate governance [5] The recruitment policy [15] Groups [12]
Company law [8] Communication [14] The managerial grid [11]
Accounting standards [8] Training [17] Motivation [13]
GAAP [8] Appraisals [18] Management theories
Control systems [8] • Fayol [11]
Internal and external audit [9] • Taylor [11]
• Mayo [11]
• Mintzberg [11]
Fraud [10] • Drucker [11]
Security [9]
37
38
Solutions
Progress Test 1
1 B Option A relates to managerial performance measurement; Option C describes a not for profit
organisation; Option D describes a co-operative society
2 It translates the aims of the strategic apex into the work done by the operating core, by a process of
delegation and the issuing of instructions.
3 “Cost-beneficial” It should not cost more to obtain the information than the benefit derived from
having it.
4 (i) Power held, and (ii) likelihood of showing an interest in the organisation’s activities.
5 A compliance-based approach is primarily designed to ensure that the company acts within the letter of
the law, and that violations are prevented, detected and punished
6 C The others are features of poor corporate governance.
7 False. A progressive tax takes a higher proportion of tax as income rises.
8 D Options A and C are not necessarily true, and Option B is a possible disadvantage of outsourcing,
because it reduces organisational flexibility.
9 Company activities affect members of the public in a variety of ways. For example, enterprises may make
a substantial contribution to a local economy by providing employment and using local suppliers. The
financial statements are likely to give at least a general indication as to how far this can be expected to
continue in the future. Another significant factor for many observers is the effect of an enterprise on the
environment.
10 A The petty cash system is generally separate from the cash book/bank statement.
39
Solutions
Progress Test 2
1 A Prevent controls are controls that are designed to prevent errors from happening in the first place.
Option D is an example of a ‘detect control’.
2 Dishonesty, motivation and opportunity
3 Planning; organising; commanding; co-ordinating; controlling
4 C Option A is associated with F E Fiedler; Option B is not specifically associated with leadership theory;
Option D is associated with the Ashridge studies
5 Group think is the process whereby team consensus and cohesion may prevent consideration of
alternatives or constructive criticism, leading the team to make risky, ill-considered decisions.
6 B
7 D Option A is inaccurate and too general; Option B describes ‘counselling’; Option C describes ‘mentoring’
8 A person's competence is 'a capacity that leads to behaviour that meets the job demands within the
parameters of the organisational environment and that, in turn, brings about desired results'. (Boyzatis)
Some take this further and suggest that a competence embodies the ability to transfer skills and
knowledge to new job situations. Different sorts of competences include behavioural/personal
competences (underlying personal characteristics and behaviour) and work-based/occupational
competences (expectations as to workplace performance and standards)
9 The learning organisation is one that facilitates the learning of all its members by gathering and sharing
knowledge, tolerating risk and failure and solving problems analytically.
10 B Self-appraisals occur when individuals carry out their own self-evaluation as a major input into the
appraisal process. If people deliberately underestimate their performance, perhaps in order to conform to
group norms, this harms the appraisal system.
40