DATA ANALYSIS

Q.1. Do you have any scooter?

YES 100
No 0

No, 0, 0%

YES , 100,
100%

Interpretation- From above we see that everyone respondents have a MESTRO

SCOOTER.
Q.2. Which brands of scooter do you have?

HERO 43
MAHINDRA 27
TVS 22
Hero 8
Total 100

Suzuki , 8,
8%

TVS ,
22, 22% Hero Honda
, 43, 43%

Bajaj, 27,
27%

Interpretation-Out of 100 respondent, 43% respondents are using HERO company MESTRO
SCOOTERs, 27% respondents are using MAHINDRA company MESTRO SCOOTERs,22%
respondents are using HERO company MESTRO SCOOTERs,8% respondents are using
HONDAcompany MESTRO SCOOTERs.
Q.3. How long you had it?

Less than 6 6 month to 1 1 year to 2 More than 2

Total respondent-100
months year year year
HERO 11.63% (5) 20.93% (9) 23.26% (10) 44.19% (19)
MAHINDRA 18.52% (5) 18.52% (5) 29.63% (8) 33.33% (6)
TVS 0.00% (0) 13.64% (3) 22.73% (5) 63.64% (14)
SUZUKI 0.00% (0) 0.00% (0) 37.50% (3) 62.50% (5)

70.00%
63.64%
62.50%
60.00%

50.00% 44.19%
40.00% 37.50%
33.33%
29.63%
30.00%
23.26% 22.73%
20.93%
20.00% 18.52% 18.52%
11.63% 13.64%
10.00%
0.00%
0.00% 0.00%
0.00%
Less than 6 months 6 month to 1 year 1 year to 2 year More than 2 year

Hero Honda Bajaj TVS Suzuki

Interpretation-From above we see that out of 43 respondents of HERO company MESTRO

SCOOTER maximum of the respondents(44.19%) are using more than 2 year and rest of
them are using less than 6 month(11.63%),6 month to 1 year(20.93%) and 1 year to 2
year(23.26%). In out of 27 respondents of MAHINDRA company MESTRO SCOOTER
maximum of the respondents(33.33%) are using more than 2 year and rest of them are using
less than 6 month(18.52%),6 month to 1 year(18.52%) and 1 year to 2 year(29.63%). In out
of 22 respondents of HERO company MESTRO SCOOTER maximum of the
respondents(63.64%) are using more than 2 year and rest of them are using less than 6
month(0%),6 month to 1 year(13.64%%) and 1 year to 2 year(22.73%). In out of 8
respondents of Hero company MESTRO SCOOTER maximum of the respondents(62.50%)
are using more than 2 year and rest of them are using less than 6 month(0%),6 month to 1
year(0%) and 1 year to 2 year(37.50%).
Q.4. Are you availing the various after sales services provided by the 2
wheeler dealers?

`
Tota respondent-100 Yes No
HERO 81.4% (35) 18.6% (8)
MAHINDRA 77.78% (21) 22.22% (6)
TVS 63.64% (14) 36.36% (8)
SUZUKI 100% (8) 0% (0)

120.00%
100.00%
100.00%
81.40% 77.78%
80.00%
63.64%
60.00%

40.00% 36.36%

18.60% 22.22%
20.00%
0.00%
0.00%
Hero Honda Bajaj TVS Suzuki

Yes No

Interpretation-From above we see that out of 43 respondents of HERO company MESTRO

SCOOTER maximum of the respondents(81.40%) are saying Yes that they are availing the
various after sales services provided by their dealer and rest of them are saying No(18.6%).In
out of 27 respondents of MAHINDRA company MESTRO SCOOTER maximum of the
respondents(77.78%) are saying Yes that they are availing the various after sales services
provided by their dealer and rest of them are saying No(22.22%). In out of 22 respondents of
HERO company MESTRO SCOOTER maximum of the respondents(63.64%) are saying Yes
that they are availing the various after sales services provided by their dealer and rest of them
are saying No(36.36%). In Hero company MESTRO SCOOTER everyone(100%) are
availing the various after sales services provided by their dealer.

Q.5. Do you think your dealers charges for only real faults?
 Total respondent-100 Yes No
HERO 55.81% (24) 44.19% (19)
MAHINDRA 70.37% (19) 29.63% (8)
TVS 18.18% (4) 81.82% (18)
SUZUKI 75.00% (6) 25.00% (2)

Yes No

81.82%

75.00%

70.37%

55.81%

Interpretation- From44.19%
above we see that out of 43 respondents of HERO company MESTRO
SCOOTER 55.81% are saying Yes that their dealer charges for only real faults and rest of the
respondents(44.19%) are saying No. In out of 27 respondents of MAHINDRA company
MESTRO SCOOTER 70.37% are saying Yes that their dealer charges for only real faults and
rest of the respondents(29.63%) are saying No. In out of 22 respondents of HERO company
MESTRO SCOOTER 18.18% are saying Yes that 29.63% their dealer charges for only real faults and
rest of the respondents(81.82%) are saying No. In out of 22 respondents of HONDA
company MESTRO SCOOTER 75% are saying Yes that their dealer charges for only real
faults and rest of the respondents(25%) are saying No.
18.18%

Hero Honda Bajaj TVS Suzu

Q.6. Are you satisfied by the time taken for the repairing by the services of
dealers?

Total respondent-100 Highly Satisfied Can not say Dissatisfied Highly

 satisfied dissatisfied
67.44%
HERO 4.65% (2) 11.63% (5) 16.28% (7) 0.00% (0)
(29)
59.26%
MAHINDRA 0.00% (0) 3.70% (1) 18.52% (5) 18.52% (5)
(16)
54.55%
TVS 0.00% (0) 0.00% (0) 22.73% (5) 22.73% (5)
(12)
SUZUKI 0.00% (0) 37.50% (3) 50.00% (4) 12.50% (1) 0.00% (0)

Hero Honda Bajaj TVS Suzuki

80.00%
70.00% 67.44%
59.26%
60.00% 54.55%
50.00%
50.00%
40.00% 37.50%
30.00% 22.73% 22.73%
18.52%
16.28% 18.52%
20.00% 12.50%
11.63%
10.00% 4.65% 3.70%
0.00%
0.00%
0.00% 0.00% 0.00% 0.00%
0.00%

Interpretation-From above we see that out of 43 respondents of HERO company MESTRO

SCOOTER maximum of the respondents(67.44%) are saying, satisfied by the time taken for
repairing by the services of their dealers and rest of the respondents are Highly
satisfied(4.65%),Can not say(11.63%),Dissatisfied(16.28%),and Highly dissatisfied(0%).In
out of 27 respondents of MAHINDRA company MESTRO SCOOTER maximum of the
respondents(59.26%) are saying, satisfied by the time taken for repairing by the services of
their dealers and rest of the respondents are Highly satisfied(0%),Can not
say(3.7%),Dissatisfied(18.52%),and Highly
dissatisfied(18.52%). In out of 22 respondents of HERO company MESTRO SCOOTER
maximum of the respondents(54.55%) are saying, satisfied by the time taken for repairing by
the services of their dealers and rest of the respondents are Highly satisfied(0%),Can
notsay(0%),Dissatisfied(22.73%),and Highly dissatisfied(22.73%). In out of 8 respondents of
Hero company MESTRO SCOOTER maximum of the respondents(50%) are saying, can not
say by the time taken for repairing by the services of their dealers and rest of the respondents
are Highly satisfied(0%),Satisfied(37.5%),Dissatisfied(12.5%),and Highly dissatisfied(0%).

Q. 7. Are you satisfied by the prices charges for repair?

Highly Highly
Total respondent-100 Satisfied Can not say Dissatisfied
satisfied dissatisfied
HONDAHERO 0.00% (0) 69.77% (30) 11.63% (5) 11.63% (5) 6.98% (3)
 MAHINDRA 0.00% (0) 40.74% (11) 33.33% (9) 25.93% (7) 0.00% (0)
TVS 9.09% (2) 54.55% (12) 0.00% (0) 36.36% (8) 0.00% (0)
SUZUKI 37.50% (3) 25.00% (2) 37.50% (3) 0.00% (0) 0.00% (0)

80.00%
69.77%
70.00%
60.00% 54.55%
50.00%
40.74%
40.00% 37.50% 37.50% 36.36%
33.33%
30.00% 25.00% 25.93%
20.00%
9.09% 11.63% 11.63%
10.00% 6.98%
0.00%
0.00% 0.00% 0.00% 0.00%0.00%
0.00%
0.00%
Highly satisfied Satisfied Can not say Dissatisfied Highly dissatisfied

Hero Honda Bajaj TVS Suzuki

Interpretation-From above we see that out of 43 respondents of HERO company MESTRO

SCOOTER maximum of the respondents(69.77%) are saying, satisfied by the prices charges
for repair and rest of the respondents are Highly satisfied(0%),Can not
say(11.63%),Dissatisfied(11.63%),and Highly dissatisfied(6.98%).In out of 27 respondents of
MAHINDRA company MESTRO SCOOTER maximum of the respondents(40.74%) are
saying, satisfied by the prices charges for repair and rest of the respondents are Highly
satisfied(0%),Can not say(33.33%),Dissatisfied(25.93%),and Highly dissatisfied(0%). In out
of 22 respondents of HERO company MESTRO SCOOTER maximum of the
respondents(54.55%) are saying, satisfied by the prices charges for repair and rest of the
respondents are Highly satisfied(9.09%),Can not say(0%),Dissatisfied(36.36%),and Highly
dissatisfied(0%). And in out of 8 respondents of HONDA company MESTRO SCOOTER
maximum of them are saying, Highly satisfied(37.5%) and Can not say(37.5%) by the prices
charges for repair and rest of the respondents are Satisfied(25%),Dissatisfied(0%),and
Highly dissatisfied(0%).

Q.8. Are you satisfied the competency of mechanic for Mestro ?

Highly Highly
Total respondent-100 Satisfied Can not say Dissatisfied
satisfied dissatisfied
81.40%
HERO 4.65% (2) 6.98% (3) 6.98% (3) 0.00% (0)
(35)
 77.78%
MAHINDRA 0.00% (0) 3.70% (1) 18.52% (5) 0.00% (0)
(21)
86.36%
TVS 9.09% (2) 0.00%(0) 4.56%( 1) 0.00% (0)
(19)
SUZUKI 0.00% (0) 87.50% (7) 12.50% (1) 0.00% (0) 0.00% (0)

100.00%
90.00% 87.50%
86.36%
81.40%
77.78%
80.00%
70.00%
60.00%
50.00%
40.00%
30.00%
18.52%
20.00% 12.50%
9.09% 6.98% 6.98%
10.00% 4.65%
0.00%0.00% 3.70%
0.00%
4.56%
0.00%0.00%
0.00%
0.00%
0.00%
0.00%

Hero Honda Bajaj TVS Suzuki

Interpretation-From above we see that out of 43 respondents of HERO company MESTRO

SCOOTER maximum of the respondents(81.4%) are saying, satisfied by the competency of
mechanic and rest of the respondents are Highly satisfied(4.65%),Can not
say(6.98%),Dissatisfied(6.98%),and Highly dissatisfied(0%).In out of 27 respondents of
MAHINDRA company MESTRO SCOOTER maximum of the respondents(77.78%) are
saying, satisfied by the competency of mechanic and rest of the respondents are Highly
satisfied(0%),Can not say(3.7%),Dissatisfied(18.52%),and Highly dissatisfied(0%) In out of
22 respondents of HERO company MESTRO SCOOTER maximum of the
respondents(86.36%) are saying, satisfied by the competency of mechanic and rest of the
respondents are Highly satisfied(9.09%),Can not say(0%),Dissatisfied(4.56%),and Highly
dissatisfied(0%). In out of 8 respondents of HONDA company MESTRO SCOOTER
maximum of the respondents(87.5%) are saying, satisfied by the competency of mechanic
and rest of the respondents are Highly satisfied(0%),Can not
say(12.5%),Dissatisfied(0%),and Highly dissatisfied(0%).

Q.9.Are you satisfied by the sitting arrangement for you, when your MESTRO
SCOOTER is under going servicing?

Highly Highly
Total respondent-100 Satisfied Can not say Dissatisfied
satisfied dissatisfied
HERO 4.65% (2) 62.80% ( 27) 20.93% (9) 11.63% (5) 0.00% (o)
MAHINDRA 0.00% (0) 85.19% (23) 7.41% (2) 7.41% (2) 0.00% (0)
TVS 0.00% (0) 63.64% (14) 36.36% (8) 0.00% (0) 0.00% (0)
SUZUKI 0.00% (0) 87.50% (7) 12.50% (1) 0.00% (0) 0.00% (0)

100.00% 85.19%87.50%
80.00% 62.80%63.64%
60.00%
36.36%
40.00%
20.93%
20.00% 4.65% 7.41%12.50%
11.63%
7.41%
0.00%
0.00%
0.00% 0.00%
0.00%0.00%
0.00%
0.00%
0.00%
0.00%

Hero Honda Bajaj TVS Suzuki

Interpretation-From above we see that out of 43 respondents of HERO company MESTRO

SCOOTER maximum of the respondents(62.80%) are saying, satisfied by the sitting
arrangement for their, when their MESTRO SCOOTER is under going servicing and rest of
the respondents are High lysatisfied(4.65%),Cannot say(20.93%),Dissatisfied(11.63%),and
Highly dissatisfied(0%). In out of 27 respondents of MAHINDRA company MESTRO
SCOOTER maximum of the respondents(85.19%) are saying, satisfied by the sitting
arrangement for their, when their MESTRO SCOOTER is under going servicing and rest of
the respondents are Highly satisfied(0%),Can not say(7.41%),Dissatisfied(7.41%),and Highly
dissatisfied(0%). In out of 22 respondents of HERO company MESTRO SCOOTER
maximum of the respondents(63.64%) are saying, satisfied by the sitting arrangement for
their, when their MESTRO SCOOTER is under going servicing and rest of the respondents
are Highly satisfied(0%),Can not say(36.36%),Dissatisfied(0%),and Highly dissatisfied(0%).
In out of 8 respondents of HONDAcompany MESTRO SCOOTER maximum of the
respondents(87.5%) are saying, satisfied by the sitting arrangement for their, when their
MESTRO SCOOTER is under going servicing and rest of the respondents are Highly
satisfied(0%),Can not say(12.5%),Dissatisfied(0%),and Highly dissatisfied(0%).

Q.10. Are you satisfied by the behavior of dealers for after sales services?

Highly Highly
Total respondent-100 Satisfied Can not say Dissatisfied
satisfied dissatisfied
60.47%
HERO 0.00% (0) 18.60% (8) 20.93% (9) 0.00% (0)
(26)
59.26%
MAHINDRA 0.00% (0) 33.33% (9) 7.41% (2) 0.00% (0)
(16)
77.27%
TVS 9.09% (2) 13.64% (3) 0.00% (0) 0.00% (0)
(17)
SUZUKI 25.00% (2) 37.50% (3) 37.50% (3) 0.00% (0) 0.00% (0)
 90.00%
80.00% 77.27%
70.00% 60.47%
59.26%
60.00%
50.00%
40.00% 37.50% 37.50%
33.33%
30.00% 25.00%
18.60% 20.93%
20.00% 13.64%
9.09% 7.41%
10.00%
0.00%
0.00% 0.00%
0.00%0.00%
0.00%
0.00%
0.00%
0.00%

Hero Honda Bajaj TVS Suzuki

Interpretation-From above we see that out of 43 respondents of HERO company MESTRO

SCOOTER maximum of the respondents(60.47%) are saying, satisfied by behavior of dealers
for after sales services and rest of the respondents are Highly satisfied(0%),Can not
say(18.60%),Dissatisfied(20.93%),and Highly dissatisfied(0%). In out of 27 respondents of
MAHINDRA company MESTRO SCOOTER maximum of the respondents(59.26%) are
saying, satisfied by behavior of dealers for after sales services and rest of the respondents are
Highly satisfied(0%),Can not say(33.33%),Dissatisfied(7.41%),and Highly dissatisfied(0%).
In out of 22 respondents of HERO company MESTRO SCOOTER maximum of the
respondents(77.27%) are saying, satisfied by behavior of dealers for after sales services and
rest of the respondents are Highly satisfied(9.09%),Can not
say(13.64%),Dissatisfied(0%),and Highly dissatisfied(0%). In out of 8 respondents of
HONDA company MESTRO SCOOTER maximum of them are saying Satisfied(37.5%) and
Can not say(37.5%) by the behavior of dealers for after sales services and rest of the
respondents are Highly satisfied(25%),Dissatisfied(0%),and Highly dissatisfied(0%).

Q.11. Which types of improvement do you want to suggest in after sales

Services?

Total Quality of
Price of Competency Time taken
respondent- spares Others
spares parts of mechanics in services
100 parts
HERO 20.93%(9) 30.23%(13) 6.98%(3) 74.42%(32) 4.65%(2)
MAHINDRA 3.70%(1) 48.15%(13) 18.52%(5) 70.37%(19) 3.70%(1)
TVS 0.00%(0) 40.91%(9) 9.09%(2) 77.27%(17) 0.00%(0)
SUZUKI 0.00%(0) 25.00%(2) 0.00%(0) 87.50%(7) 0.00%(0)
 100.00% 87.50%
74.42%77.27%
80.00% 70.37%
60.00% 48.15%
40.91%
40.00% 30.23% 25.00%
20.93% 18.52%
20.00% 6.98%9.09% 4.65%
3.70%
0.00%
0.00% 0.00% 3.70%
0.00%
0.00%
0.00%

Hero Honda Bajaj TVS Suzuki

Interpretation-From above we see that out of 43 respondents of HERO company MESTRO

SCOOTER are giving the suggestion for improvement in after sales services in ,Quality of
spares parts(20.93%),Price of spares parts(30.23%),Competancy of mechanics(6.98%),Time
taken in services(74.42) and Others(4.65%).In out of 27 respondents of MAHINDRA
company MESTRO SCOOTER wants to improvement in,Quality of spares parts(3.7%),Price
of spares parts(48.15%),Competancy of mechanics(18.52%),Time taken in services(70.37%)
and Others(3.7%). In out of 22 respondents of HERO company MESTRO SCOOTER wants
to improvement in, Quality of spares parts(0%),Price of spares parts(40.91%),Competancy of
mechanics(9.09%),Time taken in services(77.27%) and Others(0%). In out of 8 respondents
of Hero company MESTRO SCOOTER wants to improvement in,Quality of spares
parts(0%),Price of spares parts(25%),Competancy of mechanics(0%),Time taken in
services(87.5%) and Others(0%).

Q.12.Are you overall satisfied by after sales services provided by 2 wheelers

dealers?

Total Respondent- Highly Can not Highly

Satisfied Dissatisfied
100 satisfied say dissatisfied
0.00% 60.47%
HERO 20.93% (9) 11.63% (5) 6.98% (3)
(0) (26)
0.00% 59.26%
MAHINDRA 18.52%(5) 22.22% (6) 0.00% (0)
(0) (16)
0.00% 63.64%
TVS 0% (0) 31.82% (7) 4.55% (1)
(0) (14)
0.00% 75.00%
SUZUKI 25% (2) 0.00% (0) 0% (0)
(0) (6)
 80.00% 75.00%
70.00% 60.47%63.64%
59.26%
60.00%
50.00%
40.00% 31.82%
30.00% 25.00% 22.22%
20.93%
18.52%
20.00% 11.63%
10.00% 0.00% 6.98%4.55%
0.00%
0.00%
0.00% 0.00% 0.00% 0.00%
0.00%

Hero Honda Bajaj TVS Suzuki

Interpretation-From above we see that out of 43 respondents of HERO company MESTRO

SCOOTER maximum of the respondents(60.47%) are saying, satisfied by overall after sales
services provided by 2 wheelers dealers and rest of the respondents are Highly
satisfied(0%),Can not say(20.93%),Dissatisfied(11.63%),and Highly dissatisfied(6.98%).In
out of 27 respondents of MAHINDRA company MESTRO SCOOTER maximum of the
respondents(59.26%) are saying, satisfied by overall after sales services provided by 2
wheelers dealers and rest of the respondents are Highly satisfied(0%),Can not
say(18.52%),Dissatisfied(22.22%),and Highly dissatisfied(0%).In out of 22 respondents of
HERO company MESTRO SCOOTER maximum of the respondents(63.64) are saying,
satisfied by overall after sales services provided by 2 wheelers dealers and rest of the
respondents are Highly satisfied(0%),Can not say(0%),Dissatisfied(31.82%),and Highly
dissatisfied(4.55%). In out of 8 respondents of HONDAcompany MESTRO SCOOTER
maximum of the respondents(75%) are saying, satisfied by overall after sales services
provided by 2 wheelers dealers and rest of the respondents are Highly satisfied(0%),Can not
say(25%),Dissatisfied(0%),and Highly dissatisfied(0%).