Djezzy

Nouvelle Organisation
Octobre 2015
 Organisation Globale OTA

Compliance
Report direct
Internal au Groupe
Audit CEO Chairman
Forensic

Partagé
CEO / Chairman

Regulation &
Supply Corporate
Commercial IT Technology Finance HR & Admin PMO Government
chain legal affairs
Affairs

Finance transfo
Talent
Strategy IT Governance Network O&M & Special Procurement Transformation
Projects attraction Process
Control
Network Financial Talent
Customer IT Product &
Deployment Planning & Leadership & Logistics Control tower
Experience Services
Analysis Development

Regional Network Accounting Public

IT Operations Engineering HR Services Local projects relation
coordination & tax
& media
Network & IT HR Operations
Marketing Treasury
Strategy

Revenue,
Sales & Technology HR PM
Assurance, &
Service Performance
Fraud Mgt
Project Lean Office,
Regional Management & SOX & Re- Facilities
Regional
Regional
management
Regional
Regional Cost control engineering &
management
management
Regional
management
management
management
Security

2
 CEO / Chairman Office

Groupe CEO Chairman

Report direct au Groupe Partagé CEO / Chairman

Public Regulation &

Process Corporate
Compliance Supply Chain PMO relation Government
Control legal affairs
& media Affairs

Legal Intelligence
Procurement Transformation Contracts Control VIP Relation
& Corporate

Internal Audit Contracts & Legal Disputes Corporate Social

Logistics Control Tower
Process and Litigation responsibility

Regulation &
Local Projects Legal Issues
Interconnection

Regional Legal
Forensic
East

Regional Legal
West

3
Principes directeurs des nouvelles organisations
PRINCIPES DIRECTEURS:
COMMERCIAL & MARKETING
Unifier les métiers de vente en détails
Rendre l’organisation plus agile
Replacer le B2B au cœur de l’organisation
Se rapprocher des distributeurs
Professionnaliser les métiers du marketing
Fidéliser le client
EXEMPLES D'APPLICATION
• Jumelage des fonctions IPOS et CDS
• Création d’un nouveau modèle régional
• Réduction du nombre de niveaux hiérarchiques
• Séparation entre le métier de B2B et B2C
• Consolidation des métiers de vente B2B d’une part et de
Marketing d’autre part en une seule Direction
• Elimination des couches intermédiaires entre les distributeurs
et le Directeur de la Distribution
• Gestion des négociations Handset au sein de la même
structure
• Fidélisation de proximité : département Géo-marketing
• Fidélisation via Internet : Marketing Digital
4
 Commercial

Commercial
Finance HR
Strategy

Corporate Strat Commercial Strat

Regional
Customer Experience
coordination
Institutionalizin
Measurement
g Customer Touch points Technology
& analytics
Experience

BP&R HRBP

Regional
Marketing Sales & Service Regional
management
Regional
Regional
Regional
Regional
management
(9 regions)
Regional
management
management
management
management
management
Analytics Channel development

Marketing Retail Sales

Brand & Communication Distributors management Marketing

Channel Operations Support

B2B Technology

Note: (*) A small portion of SME & SoHo Sales Customer care
teams is integrated at CDS level with the Regions
5
Marketing

Marketing

Marketing analytics & Customer

Marketing Brand & Communication
insights

Pricing Prepaid Branding & Campaigns

Analytics & Data Mining Postpaid Media

Marketing Reports B2B Marketing Events & Sponsorship

Market Research Roaming & International Trade Marketing

Market Intelligence & Geo- Implementation & TTM

Internal Communication
Marketing Management

Marketing Digital

Data & Innovations &

Content

CRM Director

6
Principes directeurs des nouvelles organisations

PRINCIPES DIRECTEURS: ITN EXEMPLES D'APPLICATION

Séparer la conception de l’implémentation • Séparation de la Direction Technique en 2 directions

• Regroupement de l’Architecture & Development IT et Network

en ITN
Mettre le focus sur Technology Performance
• Département de gestion de grands projet : Network Sharing,
pour mieux maîtriser la vision long-terme de la Managed Services…
performance et du budget • Département de Cost control pour suivre les dépenses par
projet

Effacer les frontières entre IT et Network pour • Fonctions support de Reporting, Performance Management
mieux s’aligner sur les attentes client communes,

• Création du département IT Governance en charge de la

Centraliser la gouvernance IT sécurité, la compliance et la coordination IT

• Regroupement de IT Security et Network Security sous IT

Governance
Tirer profit des synergies entre IT et Network
• Création de l’équipe Power Engineering pour agréger les
besoins en alimentation IT et Network

Rendre l’organisation plus agile • Réduction du nombre de niveaux hiérarchiques

• Répartition des 9 régions futures entre les pôles actuels

Accompagner la décentralisation alignée sur l’organisation commerciale

7
 Information Technology

Information
Technologies

Operations-
IT Governance IT Product & Services Operations- Operations- Enterprise
Infrastructure IT Support
Systems

IT Security Charging & Billing Network Systems Admin ERP & HRMS

IT Compliance & Risk VAS Environment DBA Decision support

Service Delivery Innovation IT Support Supervision CMS

Wholesale Billing & Application

Performance Voice NOC IN & VAS
Mediation development

Collaboration
Project Coordinator Demand Management systems

Network Security

8
Technology

Technology

Network Network Network & IT Technology PM & Cost

Network O&M
Deployment Engineering Strategy Performance Control

Technology
NOC special Access Benchmark Cost Control
projects Access
Core Network Transmission
Network

Customer
Support & Production Project
VSAT Core Experience &
Patrimony IP Core Data Access Management
Operations & Complaints
Network Support
Projects
Rollout &
Support
Network &
COM NSS & Project Technical
Transmission Transmission Service
Environment Management Core Optimization Reporting
Planning Performance

Network
O&M Center & Deployment Platform &
Environment IP & Core
East Regions Radio Services
and Power Transmission

O&M West
Budget & Access Cost Analysis
Regions
Core Project Network BSS

9
Principes directeurs des nouvelles organisations
PRINCIPES DIRECTEURS: HR &
ADMINISTRATION & FINANCE
Devenir l’employeur préféré d’Algérie
Professionnaliser l’acquisition des
talents
Favoriser l’engagement des
collaborateurs et promouvoir une
culture de résultat
Améliorer le support au business
Améliorer le pilotage économique
Construire un contrôle efficace
EXEMPLES D'APPLICATION
• Capitaliser et innover sur la marque Djezzy pour attirer les
meilleurs talents
• Faire évoluer nos méthodes de recrutement en ligne avec nos
objectifs de digitalisation
• Communiquer à tous les niveaux et former les managers à la
communication (département Talent, Leadership &
Development)
• Création du rôle de Business Partner en FP&A
• Création du département de Finance Transformation
• Incorporation du Business Planning à la fonction FP&A et
forte implication du Business Partner
• Rassemblement des fonctions TQM et SOX et articulation
avec des rôles du groupe
10
 HR & Administration

HR & Administration

Talent, HR Services,
Talent HR Safety &
Leadership & Compensation HR PM Facilities
Attraction Operations Security
Development & Benefits

Workforce planning C&B Policies Employee

Performance
& Employer Reward & Engagement / HR Planning Budget & Support Legal Relations
Management
branding Recognition Relations

Talent identification Travel &

Recruiting Admin / Contracts Industrial Relations HR Transformation HSE
& Management Transportation

Career
Internal Mobility Legal HR Programs &
Management & Payroll Maintenance Operations
Projects
Assessment center

Org. design & Expat’ Security Systems,

Regions Office Equipment &
effectiveness Management / Budgets & Cost
General Supplies
Immigration Control

Training & E-
learning HR IS Social & Benefits Construction Regions

Budget Regions

11
Finance

Finance

Finance Revenue,
Financial Planning Accounting Lean Office, Re-
transformation & Treasury Assurance & Fraud
& Analysis & tax engineering & SOX
Special Projects management

Finance transformation Financial & Business

Accounting Revenue Operations. Revenue assurance Internal Control
project planning

PMO projects (Finance Reporting &

Reporting & Control Bank relation & reporting Dealer com. control Risk management
and related projects) Consolidation

Foreign & local supplier Lean office & Re-

Business Partner Tax Fraud Mngt.
payment engineering

Insurance
Business Planning

Help Desk

12