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Bhagavad Gita
A Behavioral Approach to Management
ABSTRACT
Man the first syllable in the word “management” is very important in any
management science. It is his efforts, which are to be directed towards the
set goal. The human effort is the product of his inner drive, desires, motives,
attitudes, interest and personality. Desire is the root cause of any behavior. It
is the mother of all human activities. “ Man is born with the desire to obtain
happiness, which is the primary motivation for all his actions,” says Robert
Owen. Hence these aspects form the core of the study of human behavior at
work. Behavioral approach to management gives much importance to these
core competencies. The study of management is the study of human
behavior. Right from the beginning, the human side of management was
emphasized in the study of management however, it was the management
gurus like Elton Mayo, Roethelisberger, Herbert Simon, Chris Argrys etc.
who developed the science successfully.
Arjuna was an archer of eminence. His physical prowess was unbeatable and
he had an enviable mental stability as evinced in all his earlier performances.
He was the most powerful among the kurus (kurunandana ) . Due to his
unparalleled physical prowess (mahabaho), he was considered the bull
among the men (purusharshabha) most dear to Krishna. He became sensitive
and a slave to the situation, on seeing his kinsmen in the battlefield ready to
fight one another. The most efficient among the pandavas had put his
weapon down abruptly, on seeing his friends and relatives on the rival side.
He turned nervous and tears rolled down his eyes ( astrupoorna
kuleksanam). It was unexpected and unbecoming of a warrior of Arjuna’s
stature and that too at a moment of crisis ( visame samupasistatam).
Conflict Resolution
The approach adopted by Sree Krishna to manage the crisis situation was
superb. The behavioral approach he applied in the battle field to spur Arjuna
to action has no parallel even in modern management philosophy. A
flabbergasted Krishna rises to the occasion and advises his best friend. The
leadership quality he has shown is really laudable. He invokes his power and
authority to influence the behavior of Arjuna and catapults him to optimum
efficiency. He has to elicit the positive qualities within the Pandava King,
Arjuna. The inter- personal influence applied by Madhusudana in that
difficult situation in directing his depressed friend through his
communication skill, was outstanding. He instilled confidence in Arjuna,
disclosing the secrets of his life and mission, which enhanced his morale and
transformed his productive potential into productivity
Such people are always idle and unwilling to take up any responsibility.
Predominantly physiological in attitudes, they easily become slaves of the
situation and victims of peripheral happenings. Such people do not have
adequate self-motivation, nor do they have any ambition for improvement or
enthusiasm for achievements. Like the deluded, depressed and sorrow
stricken Arjuna they will say na kamshese vijayam, na rajyam, na sukhani
cha. They are physically, mentally and spiritually weak.
Swami Vivekananda describes such people as those with iron nerves and
steel muscles. Amritasya putras ( the sons of immortals) They are ever
active, bold and courageous people, most enthusiastic and faithful. Gita says
the spirited karmayogis with stability of mind and steadfastness are the real
stitaprajnas, who can perform their duties with a sense of sacrifice
(yajnabhavana), who can work with a worshipful mind, with out expecting
any fruits of action. For them, work or karma is natural and spontaneous.
They seldom turn idlers, they never idle away even a second ( nahi kascit
ksanamapi jatu tistatva karmakritu). As if impelled by some natural force
(karyate hy avasa) they go on performing their duties spontaneously (karma
sarva prakriti jairguna).
Lord Krishna himself cannot be idle, even though he has no specific duty to
perform in all the three worlds ( name partasti kartavyam thrisu lokesu
kincana). Still he does his duties (varta eva ca karmani). Because , Krishna
says, if he does not perform his duties, his followers will tend to imitate his
idleness ( yedi hy aham na varteyam jatu karmanya)
Gita says that all actions are self-propelled and not forced with a whip. No
more carrot and stick approach can be there in motivation. In order to do
one’s own bounden duties there is no need of a whip- an external punitive
force, (niyatam kuru karmatvam). Every body is happy to do his own
bounden duties( niyata karma) because according to Indian Philosophy
action is superior to inaction ( karma jyayo hi akarmanah). Frederik
Winslow Taylor (USA 1856-1951), the father of scientific management, has
an intense sense of duty and social obligation. He stated that one has to make
pleasure of duty rather than a duty of pleasure.
Theory of Spirituality
Gita goes beyond X,Y,and Z theory and attains a new theory of spirituality .
It can be considered as the real Z theory or a new Z-plus theory because
there is much more conceptual clarity in the theory of spiritual development
propounded in Bhagavad Gita. It aims at spiritual perfection and spiritual
development through devoted duties. Gita says one who engages in his own
occupation (svakarmaniratah 18-45) and is interested and delighted in one’s
own duties will attain spiritual perfection. Z theory speaks about self-
actualisation. But this Spiritual theory Z-plus goes further in search of
spiritual realisation - the eternal bliss - where one can express oneself
completely. It is the stage of manifestation of perfection
The great behavior scientist and management expert Dr. Mary Parker Follet
says, a human being should forget about his personality and regard himself
to be a mere trustee of his possessions. All his actions must be devoid of the
fruits of action. This is exactly the Gita’s concept of yukta karmaphalam
tvaktva for achieving mental peace.
Effective Communication
Power and authority can influence the behaviour of human being and may
bring maximum efficiency. Voluntary cooperation can be achieved with the
right leadership which has a long term effect on people’s positive behaviour.
Leadership is an inter personal influence exercised in a given situation and
directed by communication process, towards the attainment of a specialized
goal or goals. Krishna assumed the role of an efficient leader in a most
difficult situation. Every such situation creates a leader.
References
Keith Davis,Human Behaviour at work,Organisational Behavior, Tata Mc
Graw Hill, New Delhi 1983
Rudraraj,M.N., Human Factor in Management, Himalaya Publishing
House,New Delhi, 1980
Swami Chinmayananada,The Holy Gita, Central Chinmaya Mission Trust,
Bombay, 2001
Swami Ranganathanananda, Human Values in Management, Bharathiya
Vidya Bhavan, Bombay, 1991
Swami Ranganathanananda, the Universal Message of Bhagavad Gita, Vol
I,II,and III, Advaita Asram, Calcutta, 2001
Nalini V. Dave, Vedanta and Management, Deep Publications, New Delhi
2002
Khandelwal N.M.,Management concept from Mahabharath, New Century
Publications, New Delhi 2001
Kumar Srivastava,New Horizons in Management, Rupa Books
International,Jaipur 1985
Bharatiya Vicharakendram, Bhagavad gita and Modern Problems, compiled
Papers, Thiruvananthapuram 2001Chakravarthi S.K., Values and Ethics for
Organisations, Oxford Press, New Delhi 2003
Prasad L.M., Organisation Theory and Behaviour, Sultan Chand and sons,
New Delhi 1989
Jayamani (Dr.) C.V., Health Management a new Perspective, Institute of
Management Development and Research, Thruvanantha puram 1999
ABSTRACT
Bhagavad Gita contains several slokas of much significance to the art and
science of management and administration. The main theme of
“Management and Bhagavad Gita” is man’s bounden duties and their
efficient accomplishment to help attain the ultimate goal. The philosophy of
management and the Gita propound that all human actions are directed
towards a goal and that man will not relent unless and until he attains the
goal. Management is getting things done by others. It is only through
direction, coordination, motivation and leadership one can lead others to
attainment of the goal. This is exactly what SriKrishna did in the case of
Arjuna in metamorphosing him into a spirited karma yogi. Action is a
natural process while idleness is unnatural. To be active is an enchanting
experience. Man may be inherently idle. But he can be stimulated to reach
his highest potentials. Modern management is more concerned about
productive potentials and spiritual efficiency. - spiritual efficiency is the
underlying factor in prosperity. According to Gita, yoga is efficiency in
action. Spirituality is the energy behind every success. The quality of work,
in fact, is the reflection of spiritual efficiency. It is this spiritual efficiency
reflected in the quality of work that brings prosperity. Bhagavad Gita
beautifully blends the man of action and man of wisdom. beautifully. Their
convergence brings success, development and prosperity. In the modern
cyber age, we integrate Human Resource Management (HRM) and
Information Technology (IT) for facilitating managerial effectiveness .In
modern days; we have to transform our society’s impotent idleness into
energized entrepreneurship. Bhagavad Gita is capable in inspiring the idle to
be o spirited karma yogis, in revolutionizing the worshippers of idleness into
warriors of action.
MANAGEMENT
Core competence and competitive advantage are two terms which are
currently discussed across the globe. According to Peter Principle, in an
organization, there are certain people who cannot perform because of their
inherent incapability. Such people when promoted to higher posts “tend to
become incompetent to carry out their job”. It will create a situation where “
an employee tends to rise to his level of incompetence” (Lawrence J.Peter).
Arjuna never had any inherent weakness. But in a difficult situation, he
proved the product of the environment and a slave to the situation, thereby
showing symptoms of incompetence
Efficiency in Action
Gita says that for human beings work is a natural phenomenon. Nobody can
remain idle. Krishna says that even if one is assigned no specific duty in
these three worlds, he does his duties himself continuously. Krishna suggests
that if one remains idle, those who follow him also tend to remain idle. In
modern management every work is as natural as a game. Work is an
enchanting experience The entertainment part of the work will prompt every
person to work hard. The sportive spirit in the game keeps off boredom. It is
true that management perceives man as inherently idle. But every effort is
taken to transform his basic passiveness (immaturity) to activity (maturity)
says Chris Argiris in his Maturity-Immaturity theory of Motivation. With
regard to relentless work, worshipful work, devotion to duty, natural task etc
there is not much difference between Bhagavad Gita and modern
management.
There are several synonymous ideas in Bhagavad Gita which are tantamount
to the TQM. A spiritually charged person can never remain idle. He will
pursue his goal and not stop till the goal is reached. He is conscious about
the quality of his work. This mind set leads him to perfection and excellence.
Ethics or righteousness is very vital in any activity. It is the ethics in work
that maintains the quality of the work. According to modern management
work + ethic =efficiency. Gita says, the dexterity in action is yoga (Yogasu
karmasu kausalam. The action that is reinforced with ethics is called
efficient action. This is really a value addition to the natural task.
Manifestation of Perfection
Man and his mind are two important factors for prosperity. The mood and
motive propel man into action. Action leads to achievement. What we
perceive as progress in this world is the manifestation of human actions. It is
the expression of one’s behavior. Action is one way of expression.
Education according to Swami Vivekananda is the manifestation of
perfection within man. It should not be the manifestation of perversion. An
integrated approach to human life, a holistic living, is what takes us to the
path of perfection. We Indians right from the period of Isavasya Upanishad
are the worshippers of perfection, which leads us to spirituality and
prosperity.
An economic policy aims at the progress and prosperity of the people. It can
never be anti-people, but has to be always pro-people and people friendly. It
should be aimed at the welfare and well being of the society. Gita as a
philosophy of prosperity perceives growth, prosperity and firm policy to the
people. It aims at the welfare of one and all. The interests of the have and the
have-not, the rich and the poor, are all taken into consideration. The course
of action followed is cooperation, coordination and collective responsibility.
The modern concept of cybernetic is not alien or averse to India. India is the
land where everyone prays “akhanda mandalakaram vyaptam yena
characharam” which means the supreme power which is widespread the
entire world over. This traditional Indian concept is akin to the modern
world wide web (www). In modern times we find a visible shift in
paradigms. Majority of them are modifications of earlier concepts or a
natural transformation of ideas. Very often there occurs a positive change on
an idea well conceived in our ancient scriptures. For example, the new
phrase of ‘global village’ and ‘globe as a small village’ was well-conceived
millenniums back by our forefathers as vasudhaiva kudumbakam, which
means world is one family. Bharthruhari in his famous book Nitisathaka also
mentioned this concept beautifully as yetra viswam bhavat eka needam,
which means world has become a bird’s nest. The new concept of
knowledge society was also not unknown to our ancestors. The ideas
conceived by the Great Guru Vyasa still hold good in modern management
and other disciplines.
The new age technologies, no doubt, have given a new impetus to modern
life. They have given the required order and speed to life. They have helped
human efforts a lot. But never did it replace the human head, heart or hand.
For all our achievements, human actions are highly essential. But we have to
transform the casual aimless actions into conscious ones. In the modern
times one has to convert efforts into endeavor, efficiency, effectiveness and
finally into excellence. As Gita puts it efficiency in action (karmasu kausala)
is yoga (the ultimate perfection)
Mind is the mechanism, which makes one transform the efforts into
excellence. It changes according to the mood and motive. Computer cannot
change the mood and motive of an idle mind. It can at best carry out the task
assigned in a systematic manner at high speed. Bhagavad Gita and similar
other ancient philosophy can activate an idle person into a spirited karma
yogi. That is why such philosophies retain their privileged position even
now. And that is the relevance of Gita in modern computer age.
References
Bhagavad Gita -
Towards an Effective Communication.
ABSTRACT
Effective communication has now become an important topic of discussion
in the corporate world as well as in college campuses. Effective
communication is very essential in any type of social groupings. It is the
lifeblood of an organization. Bhagavad Gita is a classic example of
continuous dialogue between Arjuna and Sree Krishna In the Indian
perspective, communication is an interpersonal process. . Intimacy and inter
personal relationship are very important in making communication effective.
Bhagavad Gita as a dialogue between SreeKrishna and Arjuna is the best
example of effective communication. Sanjaya was acting as the special
correspondent of doordarsan (the ancient version) reporting everything live
to the King. Sanjaya was applying his professional skill in journalism in
making the headlines using appropriate words. This is an example of using
appropriate idiom in messages thereby making communication effective.
Among traditional wisdom Bhagavad Gita stands in its sterling position even
today. It sheds much light on management principles and practices;
especially on effective communication.
The word communication is derived from the Latin word ‘communis’ which
means common. It also means information. Communication is imminently
essential in business, in government, in military organizations, hospital
schools, communities, and homes and anywhere people interact one another.
An Interpersonal Process
Effective Communication
All these Ten Commandments and more are reflected in the dialogue
between Sree Krishna and Arjuna in the Kurukshetra battlefield.
Two-Way Communication
The Vedanta philosophy is taught to the student during an intimate and free
discussion between the teacher and the taught. In no other religion in the
world do we find so much freedom allowed to the disciple to ask freely
questions, to argue openly and to contradict the statement made by his
teacher. This is an example of effective teaching and learning.
Vedanta being a complete and exhaustive science of religion, the great rishis
never bypass the intellect of the disciple. The masters of old encouraged
doubts and invited discussions. This was the Indian tradition in learning and
communication. It was always two - way. A dialogue
The slokas 28 to 46 contained in the fist chapter clearly depict the mental
condition of Arjuna positioned in between two armies. Management experts
say that the language used for communication should be such that it could be
understood by the receiver. One way of making the communication simple is
by using familiar words and phrases. The words selected should be
appropriate to the situation. The language used by Vyasa to depict the
depressed condition of Arjuna is very appropriate. Arjuna’s body language
also correlates to the situation. Arjuna becomes an expression of delusion.
Empathy in Communication
Management by Health
Gita’s Integrated Approach to Health and Happiness
The core competence that India can acclaim is in the human resource
development. In the year 2020 India would become the world’s human
resource capital. The man’s pursuit of perfection is as old as human
existence. Besides the pursuit of knowledge, India always aimed at the
pursuit of excellence also. Long before modern society thought of
productive efficiency, ancient scholars talked about spiritual efficiency and
the need for transforming former into latter. The new challenge before our
society is to make every body productive and competitive. In the new cyber
age we are more concerned about the core competency of the human beings.
We want the man of action. we also need the man wisdom. This concept was
well conceived in the last sloka of Bhagavad Gita. In a knowledge society
that is fast changing its technology we need synergy of skill, education and
experience. In every field of activity man is the pivot. Incidentally, in
management the first syllable is man. Management speaks about the
activated man and the accomplished man. Interestingly, it also becomes the
topic of Bhagavad Gita ; the karma yogi ( activated man) concept and the
mukta sanga (realized man). In traditional and modern management utmost
importance is given human resource development. Modern management
speaks about HRD whereas traditional management about SD, self
development. Gita is a book on self management. Every Indian guided by
his traditional philosophy will be an ignited soul and never be inherently
idle. He will always a spirited karmayogi , a self motivated entrepreneur;
most efficient, most effective and most excellent in his performance. But the
modern man is inherently idle and would like to be in that state of impotent
idleness until and until he is motivated. . For efficient performance and
excellence we need a strong body, a stable mind, sharp intellect and a super
conscousness. Health promotes efficiency. Productive efficiency leads to
spiritual efficiency. The fast paced lifestyle and stressful job coupled with
lack of proper exercise and excessive eating habits have made the
executive/administrators alarmingly susceptible to a variety of ailments. All
these health problems will affect the ability and efficiency of the
administrators adversely. Psychological intoxication caused by the stress and
strain of daily life has become a major health problem faced by our
corporate world. Most of the executives have become carriers of stress
induced diseases. The causes of executive stress are not far to seek. It is the
result of wrong life style and defective food habits. Better living in tune with
nature is the way out there is an integrated approach to health and happiness.
According to Gita it is proper food ( yukta ahara), proper lifestyle (yukta
vihara), proper actions ( yukta cheshta), proper emotional and intellectual
activities ( yukta swapna avabodha) which provide health and happiness. In
modern parlance health is available in six letter H-E-A-L-T-H. In this
modern age, executives should use their managerial expertise and skill not
only for running their organization but also for promoting their health. The
nexus between executive health and organizational performance needs no
elaboration. It will take them ultimately in the realm of health and happiness.
The quality of food and life will take the executive to the world of
excellence and competence
Natural living follows the ancient wisdom of Vedas. It makes man always
natural and nature friendly. Cooperation and coexistence are the
characteristics of the nature. Prosperity can be attained through cooperation
and coordination. . This is an eco friendly approach. A universal approach to
human beings and his natural existence. We live together without
endangering each other and without endangering our own existence. This is
the basic philosophy of natural living. Natural living is an eco friendly and
an integrated approach to health and happiness. It provides man with health
and longevity. Natural living provides every human being in modern times
to live longer without the support of a third person. He is completely free
from disease, drugs and doctors. Panchaboohopasana or the worship of five
natural elements is very fundamental to prakruthi jeevanam or natural living.
Modern man’s greed for food has an endangering effect on our ecology and
environment. Modern man’s “eating and meeting; meeting and eating; no
meeting without meeting syndrome” keeps him very vulnerable to modern
diseases – the so called food induced diseases, stress induced diseases and
obesity oriented diseases. Modern life style of man is endangering not only
the health of man but also the very ecology of our earth. Prakruthi jeevanam
or natural living provides a new approach following which we can solve
some of the economic problems faced by our economy. It is a panacea for
controlling the menace of globalisation. Kitchen is the right place to kick
start crusade against globalisation. Natural living believes that kitchen is the
health centre, house wife the doctor, and the kitchen garden is the medical
store and vegetable market. Our food is our medicine. Hence the kitchen
garden will keep the disease and doctors away.