Summary Project for

Bahagian
Pembelajaran Atas
Talian
By Muhammad Asyraf
Bin Shahran
 1. E-Certificate Management System PHP and MySQL Project

PHP and MySQL project on Certificate Management System is a web based project and it has been
developed in PHP and MySQL and we can manage Certificate, Certificate Type, Subject, Class, Issue
Certificate and Students from this project. The main objective to develop Certificate Management
System PHP and MySQL Project is to overcome the manual errors and make a computerzied system.

In this project, there are various type of modules available to manage Issue Certificate, Certificate
Type, Certificate. We can also generate reports for Certificate Type, Certificate, Class, Students. Here
the Certificate module manage all the operations of Certificate,Certificate Type module can manage
Certificate Type, Subject module is normally developed for managing Subject, Class module
manages Class operations, Issue Certificate module

Modules of the Certificate Management System

These are the main modules of the project:

• Certificate Module : We can create, read, update and delete Certificate from this module.
• Certificate Type Module : All the operations related to Certificate Type, is managed by this
module.
• Subject Module : Subject Module is used to manage the Subject.
• Class Module : It has been developed for managing the Class.
• Issue Certificate Module : It manages the Issue Certificate.
• Students Module : Students operations will be managed by Students module.

Reports of the Certificate Management System

• All reports related to Certificate

• All reports related to Certificate Type
• All reports related to Subject
• All reports related to Class
• All reports related to Issue Certificate
• All reports related to Students

Features of Certificate Management System

• User can search details of the Certificate Type, Certificate, Issue Certificate, Students.
• Certificate Management System is an online application, from which user can easily manage
Certificate details, Subject details, Class details.
• Admin can track all the information of Certificate, Certificate Type, Subject etc.
• Admin can edit, add, delete and update the records of Class, Issue Certificate, Students.
• Manage the information about of Subject, Issue Certificate, Certificate.
 2. Helpdesk & Ticket Management System

Self hosted using Zammad open source

Zammad is a free open source, fully featured web based ticketing system for helpdesk or customer
support. It ships in with a multitude of features for handling customer communication through
various channels such as social networks (Facebook and Twitter), live chat, e-mails as well as
telephone. It has an API for integrating your telephone system into in and outgoing calls.

This system is to handle ticket from email eduline@utmspace.edu.my and bpat@utmspace.edu.my

to ticket. To ease admin solve students or lecturers that have problems with Blackboard LMS. This
system also have data analytics that can track progress all issues and time to close the ticket. This
will improve admin to track which issue that highest in the ticketing system.

Features

▪ Supports full-text search.

▪ Has flexible text modules.

▪ Immediately reports changes to objects.

▪ Supports auto-save.

▪ Supports individual escalation or setting client solution time limit.

▪ It is auditable and often used in banks.

▪ Allows for creation of individual overviews.

▪ Supports various security mechanisms such as device-logging and two-factor-authentication.

▪ Provides a customer interface, where they can track the current editing at any time.

▪ Supports external authentication via Twitter, Facebook, LinkedIn or Google via OAuth.

▪ Supports nine languages and so much more.

Features for administrators.

User,
Create and edit users,
Import of users via CSV file,
The assignment of rights / Permissions,
View from user’s perspective,
Set a user active/ inactive

Groups,
Groups in Zammad are similar to working groups that deal with different topics within a company.
For example, The tickets relevant to the sales department are available in the ‘Sales’ group, while
the tickets for the support department are available in the ‘Support’ group.

Roles,
Three types of built-in roles in zammad, but the role management function allows you to define as
many roles as you like.

Live chat,
You can create chat widgets for your web pages to allow visitors to chat with you. You can customize
chat widget to offer a chat for your target group, or don’t want to activate chat for certain IP areas
or countries? Then you have the possibility.

Text template,
Create text templates to spend less time writing responses. You can create text passages (Text
modules) or even entire response templates.

Macros,
Macros make it easy to automate common, multi-step tasks. You can use macros in Zammad to
automate recurring sequences, saving time. This allows a combined sequence of actions on the
ticket to be executed with just one click.

Channels,
Zammad support various channel, User can create a ticket via email, facebook, etc.

Supported channels
Web Forms,
Emails,
Chat,
Twitter,
Facebook,
Telegram
Branding,
Product-name of the application, shown in the web interface, tabs and title bar of the web browser.
The organization will be shown in the app and is included in email footers.
Logo of the application, shown in the web interface.

Keyboard Shortcuts,
Zammad support rich keyboard shortcuts, for better user experience.
 3. Blackboard Technical Assistant

Responsibilities:

• Provide technical and administrative support to assist campuses in their use of Blackboard
LMS technologies and applications.

• Collaborate with staff on configuration, maintenance, documentation, and support of

hosted services in a production environment.

• Participate in the integration (planning, testing, and implementation) of new technologies

including Blackboard Learn updates and third-party products.

• Serve as an escalation contact for support issues, including interactions with Blackboard
Learn and other vendor support services.

• Create, manage, and enforce Blackboard LMS standards, policies, and procedures.

• Provide high quality customer service.

• Participate on and contribute to committees, work groups, and project teams.