ENGLISH VII

PRACTICES UNIT 1 WEEK 4

LAST NAME AND

NAMES………………….…………….………………………………

SAMPLE CUSTOMER SATISFACTION SURVEY IN A RESTAURANT

The main objective of the satisfaction survey is to build the profile of the tourist
who visits an area and its surroundings and to assess the degree of satisfaction
of their visit in relation to the product received, so that the results allow
diagnosing strengths and weaknesses of the general tourist offer.
This would be a model with 25 questions to know the satisfaction generated in
a restaurant customer.

1. What is your overall degree of satisfaction?

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- SATISFACTION OF ATTRIBUTES

2. Has the staff's attention been cordial and pleasant?

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3. Did the staff look clean and neat?

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4. Was the description of the products in the letters good?

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5. Did the waiters know the composition of the dishes?

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6. Is any problem a customer may have effectively resolved?

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7. Are you satisfied with the opening and closing hours provided by the
restaurant?

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8. Is there a consistent "relief and color" presentation at the Buffet?

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9. Were foods that shared a series of common characteristics contiguously?

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10. Did the buffet have a correct forecast of cold support elements and
customers, cutlery, crockery, etc.?

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11. Has the food been presented appropriately?

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12. Was the availability of sauces, utensils, napkins, etc. correct?

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13. Are you satisfied with the quality / price ratio of the products?

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14. Were the products delivered on time?

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15. Was the cooking point and flavor of the products the right one?

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16. Do you consider that the restaurant has an adequate and varied offer of
products?

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17. Are the equipment and facilities in good condition?

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18. Is the interior decoration and atmosphere of the restaurant pleasant?

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- VISITS TO THE RESTAURANT

19. How often do you visit the restaurant?

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20. Based on your experience, will you visit the location more regularly?

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21. Would you be likely to recommend this place to a friend or family member?

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- ABOUT YOU

22. How old are you?

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23. Sex

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24. How did you know the restaurant?

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- SUGGESTIONS

25. Is there anything else you would like to say or suggest to the restaurant
that we have not asked you in this survey?

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PRESENTAR EL 20 DE JUNIO

ENVIAR AL CORREO a_manini_s@uap.uap.edu.pe

Cualquier consulta: 980709601