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Environment
Insights client is available on Red Hat Enterprise Linux (RHEL) as shown in the following table.
RHEL 7 Distributed with the Insights client RPM package loaded but not installed.
RHEL 6.10 and later You must download the Insights client RPM package and install it.
Issue
How do I configure my system to access Red Hat Insights through a firewall or proxy?
What URLs and ports do I need to configure in my proxy server to access Red Hat Insights?
How to access Red Hat Insights through firewall?
Not able to directly register system to Red Hat Insights due to below error:
Testing: https://cert-api.access.redhat.com/r/insights/uploads/
Could not successfully connect to: https://cert-api.access.redhat.com/r/insights/uploads/
[Errno 1] _ssl.c:504: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify
failed
Resolution
Step I
Allow the following hostnames/ports on the outgoing network firewall/proxy to access Red Hat
Insights:
https://access.redhat.com/solutions/1583183 1/5
8/13/2020 Accessing Red Hat Insights Through a Firewall/Proxy - Red Hat Customer Portal
cert-api.access.redhat.com:443
(https://access.redhat.com/)
api.access.redhat.com:443
Step II
Root Cause
Firewall or Proxy was not configured for accessing Red Hat Insights.
https://access.redhat.com/solutions/1583183 2/5
8/13/2020 Accessing Red Hat Insights Through a Firewall/Proxy - Red Hat Customer Portal
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Does Red Hat Insights work on a disconnected Red Hat Satellite setup?
How to configure Red Hat Insights client to bypass a foreman management server
6 Comments
22 November 2016 6:50 AM (https://access.redhat.com/solutions/1583183#comment-1123321)
SC Sandrino Gabriel Craciun (/user/750223)
(/user/750223)
Still got
ACTIVE
CONTRIBUTOR
redhat-access-insights --test-connection Could not resolve hostname: https://cert-
234 api.access.redhat.com/r/insights/uploads
Points
https://access.redhat.com/solutions/1583183 3/5
8/13/2020 Accessing Red Hat Insights Through a Firewall/Proxy - Red Hat Customer Portal
RHCVA (https://www.redhat.com/en/services/certification/rhcva)
(/user/7273)
RED HAT RHCSA-RHOS (https://www.redhat.com/en/services/certification/rhcsa-rhos)
GURU
Hey Sandrino, apologies that nobody replied to your comment. I have reached out to the
5778
specialist team that manages this kbase solution. In the future, if you need a quicker response,
Points
please open a support case (https://access.redhat.com/support/cases/#/case/new).
≤ Reply (/Ajax_comments/Reply/1583183/1613411)
≤ Reply (/Ajax_comments/Reply/1583183/1241231)
https://access.redhat.com/solutions/1583183 4/5
8/13/2020 Accessing Red Hat Insights Through a Firewall/Proxy - Red Hat Customer Portal
5 Points Which both resolve correctly and respond to https. So I think it should be those and not the
cloud ones above.
≤ Reply (/Ajax_comments/Reply/1583183/1562561)
https://access.redhat.com/solutions/1583183 5/5