Vous êtes sur la page 1sur 23

Answers in Green are sure and verified..

Correct answers are ticked as ------------ …. If there is a change I have marked the
correct answer wid green.

Question #1 out of 60.

1 What are two indicators that a customer should consider the installation of a
Wireless LAN Controller? (Choose two.)
Select exactly 2 answer(s) from the following:

want to provide employee wireless access


want to provide unsecured wireless access
need between two and three access points
need one access point
need more than four access points ___________
want to provide guest wireless access _______________

Instructions: Number of answers: 2


You must select the specified number of answers to complete this question.

Question #2 out of 60.

2 What resource would you recommend to a new Cisco partner for a variety of
tools?
Select exactly 1 answer(s) from the following:

Channel Incentive program


Unified Communications for SMB
Partner Central ___________________
Steps to Success
Instructions: Number of answers: 1

You must select the specified number of answers to complete this question.

Question #3 out of 60.

3 Which statement best describes what Cisco Smart Care Service provides?
Select exactly 1 answer(s) from the following:

bundled, unlimited support with the purchase of any Cisco product


bundled technical support and maintenance for Cisco networks
fee-based add-on support and tech-to-tech assistance for Cisco products
technical support, maintenance, and monitoring to Cisco networks
_______________________

Instructions: Number of answers: 1


You must select the specified number of answers to complete this question.

Question #4 out of 60.

4 Which two functions does Cisco Configuration Assistant provide? (Choose two.)
Select exactly 2 answer(s) from the following:
call forwarding
command line configuration
wireless connectivity
device discovery ____________________________
call routing configuration _____________________
Instructions: Number of answers:2

You must select the specified number of answers to complete this question.

Question #5 out of 60.

5 Increased productivity, minimized legal risks, and improvements in "green"


operation
can be easily linked to Cisco solutions in which technology area?
Select exactly 1 answer(s) from the following:

on the destination network, between the server and a router


security
voice
routing and switching
eCommerce _______________________
web collaboration
Instructions: Number of answers:1
You must select the specified number of answers to complete this question.

Question #6 out of 60.

6 For which of the following campus LAN areas is the Cisco Catalyst Express 500
Series Switch most suitable?
Select exactly 1 answer(s) from the following:
backbone area
distribution area
core area
access area ___________________

Instructions: Number of answers:1


You must select the specified number of answers to complete this question.

Question #7 out of 60.

7 Which Cisco support service product targets customers with up to 48 users on a


network where voice
communication is mission-critical to business operation?
Select exactly 1 answer(s) from the following:

SMARTnet Partner Service


Cisco Smart Foundation Service
Cisco Technical Assistance Center
Cisco SMARTnet for SBCS ____________________
Cisco Smart Care Service

Instructions: Number of answers:1


You must select the specified number of answers to complete this question.

Question #8 out of 60.

8 In which areas do SMBs tend to require better products than found in retail
stores?
Select exactly 1 answer(s) from the following:

voice, intranet, and security


security, voice, and wide-area networking
wireless, intranet, and wide-area networking
wireless, security, and voice ________________

Instructions: Number of answers:1


You must select the specified number of answers to complete this question.

Question #9 out of 60.

9 What are three of the attributes sought in a target customer for Cisco Smart
Foundation services? (Choose three.)
Select exactly 3 answer(s) from the following:

50 or fewer network devices ___________


comprehensive network-wide support requirements
fewer than 250 network users ___________
network is not mission-critical to business ____________
network is considered mission-critical
skilled on-site customer IT staff

Instructions: Number of answers:3


You must select the specified number of answers to complete this question.

Question #10 out of 60.

10 Which three characteristics are true of the ProtectLink Gateway product?


(Choose three.)
Select exactly 3 answer(s) from the following:

provides encryption between a browser and a web server


provides web server content filtering __________
is bundled in the SPS platform
provides content filtering for e-mail __________
blocks 97% of SPAM
protects from spyware and phishing attacks ________

Instructions: Number of answers:3


You must select the specified number of answers to complete this question.

Question #11 out of 60.

11 Which three characteristics are indicators that a potential SMB customer is in the

SBR-defined growth phase? (Choose three.)


Select exactly 3 answer(s) from the following:

requesting convergence of voice and data ____________


providing a customer with a basic up-to-date website
wanting greater connectivity for customers ________________
needing rapid secure access to customer history, data, or buying behavior
focusing on becoming more efficient _________

Instructions: Number of answers:3


You must select the specified number of answers to complete this question.

Question #12 out of 60.

12 What are two components of the Discovery Guide in the Cisco


sales approach? (Choose two.)
Select exactly 2 answer(s) from the following:

recommending a business needs-based solution


probing more deeply into the customer's business challenges ______
calculating the customer's business need priorities
ranking customer business needs _________

Instructions: Number of answers:2


You must select the specified number of answers to complete this question.

Question #13 out of 60.

13 For which two reasons are Integrated Services Routers well-positioned for the
SMB market? (Choose two.)
Select exactly 2 answer(s) from the following:

They scan packets for malicious activity.


They offer superior site-to-site routing.
They offer the best choice for remote access needs. ________
They require no configuration to install.
They are integrated with firewall capabilities. ______

Instructions: Number of answers:2


You must select the specified number of answers to complete this question.

Question #14 out of 60.

14 Which three of the following are bundled components in the SPA9000 Voice
system?
(Choose three.)
Select exactly 3 answer(s) from the following:

intercom and group paging _________


voice mail ________
auto attendant _______________
web conferencing
contact center features
a call-management device

Instructions: Number of answers:3


You must select the specified number of answers to complete this question.

Question #15 out of 60.

15 bMightyResearch indicated that a significant percentage of SMBs are concerned


about which factor in a UC solution?
Select exactly 1 answer(s) from the following:

non-Cisco vendors providing more viable SMB solutions


minimized call-center effectiveness
cost savings to justify replacing existing legacy systems ______________
costs out-weighing benefits

Instructions: Number of answers:1


You must select the specified number of answers to complete this question.

Question #16 out of 60.

16 SMB network decision makers commonly site which of the following as typical
network requirements?
Select exactly 1 answer(s) from the following:

cost effectiveness, high availability, hosting multiple protocols, hosting web servers
scalability, effectiveness, high availability, mobility _________
QoS, multicast, cost effectiveness, redundancy
centralization, security, highly available, scalability

Instructions: Number of answers:1


You must select the specified number of answers to complete this question.

Question #17 out of 60.

17 Which statement is true of Cisco Monitor Director (CMD)?


Select exactly 1 answer(s) from the following:
CMD is an SNMP alarm-based monitoring function.
CMD allows monitoring of up to 100 SMBs.
CMD provides network management at a Cisco partner location. _____________
CMD provides a weekly reporting facility.

Instructions: Number of answers:1


You must select the specified number of answers to complete this question.

Question #18 out of 60.

18 Select the three features common to the majority of switches in the


Cisco Small Business portfolio. (Choose three.)
Select exactly 3 answer(s) from the following:

Layer 3 functions
VLAN support ________
Power over Ethernet _________
Quality of Service __________
stacking options
firewall support

Instructions: Number of answers:3


You must select the specified number of answers to complete this question.

Question #19 out of 60.

19 What is a useful tool to get solution requirements and pricing in the sales
process?
Select exactly 1 answer(s) from the following:

Smart Assist
Quote Builder _______
Partner Central
Visio

Instructions: Number of answers:1


You must select the specified number of answers to complete this question.

Question #20 out of 60.


20 Which two benefits does Cisco Unified CallConnector provide to customer
communications? (Choose two.)
Select exactly 2 answer(s) from the following:

IM contacts imported to an IP Phone


Screen Pops for incoming calls __________
Connect feature in Communications Manager Express
click-to-dial access only for WebEx meetings
status of coworkers before placing a call _________

Instructions: Number of answers:2


You must select the specified number of answers to complete this question.

Question #21 out of 60.

21 Which four vertical markets is IPsmartSuite focused? (Choose four.)


Select exactly 4 answer(s) from the following:

manufacturing __________
financial
automotive
retail _________
legal ___________
healthcare ___________

Instructions: Number of answers:4


You must select the specified number of answers to complete this question.

Question #22 out of 60.

22 According to findings of the bMightyResearch report, which two


statements about UC Solutions accurately describe the attributes of
SMB decision makers? (Choose two.)
Select exactly 2 answer(s) from the following:

They are generally well-educated on what UC solutions offer. ___________


Only 20% of decision makers understand UC solutions.
Many are yet to be convinced of the need for UC.
They have a tendency to support current telephony vendors. _____________

Instructions: Number of answers:2


You must select the specified number of answers to complete this question.

Question #23 out of 60.

23 What is a primary partner benefit of selling services?


Select exactly 1 answer(s) from the following:

increased margins _________


available financing options
fewer customer call backs
easier customer sales cycle

Instructions: Number of answers:1


You must select the specified number of answers to complete this question.

Question #24 out of 60.

24 What advantage does integrated messaging have over standard voice-mail


systems?
Select exactly 1 answer(s) from the following:

eliminates the need for a live operator to answer the phone


forwards voice-mail messages to your email at .wav files __________
provides text versions of your voice-mail messages
provides a toolbar to see the status of coworkers

Instructions: Number of answers:1


You must select the specified number of answers to complete this question.

Question #25 out of 60.

25 What are two of the implementation ratings found in the SBR


Value Assessment? (Choose two.)
Select exactly 2 answer(s) from the following:

growth _______________
expansion
foundation _____________
production
base
Instructions: Number of answers:2
You must select the specified number of answers to complete this question.

Question #26 out of 60.

26 How does system management differ between Cisco and Cisco Small Business
products?
Select exactly 1 answer(s) from the following:

Cisco products are supported by multiple manageability options. ___________


Cisco Small Business products are supported by intuitive GUIs.
Cisco products offer individual device management.
Cisco Small Business products offer multiple manageability interfaces.

Instructions: Number of answers:1


You must select the specified number of answers to complete this question.

Question #27 out of 60.

27 What is the primary use of a remote access VPN?


Select exactly 1 answer(s) from the following:

to secure communication between two remote PCs


to secure communication between two remote offices
to secure communication between an remote PC and the corporate intranet
__________
to secure communication between a corporate intranet and the public internet

Instructions: Number of answers:1


You must select the specified number of answers to complete this question.

Question #28 out of 60.

28 Choose the element that differentiates the Cisco SBCS solution from the
competing Avaya IP Office and Nortel BCM 50 solutions.
Select exactly 1 answer(s) from the following:
SBCS provides PoE through a modular upgrade.
Only SBCS provides bundled conference calling.
SBCS supports more analog trunks than the competitors.
Only SBCS provides a wireless option. _________

Instructions: Number of answers:1


You must select the specified number of answers to complete this question.

Question #29 out of 60.

29 What is a key purpose of the Solutions Recommendation Guide?


Select exactly 1 answer(s) from the following:

identify basic needs of the business


calculate the business need priority ____________
present Cisco products
provide a framework of tested and proven models

Instructions: Number of answers:1


You must select the specified number of answers to complete this question.

Question #30 out of 60.

30 The Cisco 521 Wireless Express Access Point used in the Smart Business
Communications System can be configured to operate in which mode?
Select exactly 1 answer(s) from the following:

controller-based mode only


either standalone mode or controller-based mode _____________
standalone mode only

Instructions: Number of answers:1


You must select the specified number of answers to complete this question.

Question #31 out of 60.

31 What is true about the Cisco SBR methodology?


Select exactly 1 answer(s) from the following:

provides an opportunity to build long-term consultative relationships with customers


_______
provides an opportunity to sell more products
provides an opportunity to build consultative relationships with customers
provides an opportunity to build short-term consultative relationships with
customers

Instructions: Number of answers:1


You must select the specified number of answers to complete this question.

Question #32 out of 60.

32 What are three key differences between the Cisco and Cisco Small Business
product portfolios? (Choose three.)
Select exactly 3 answer(s) from the following:

device management options ________


ramp-up time for technology integration
service and support options _________
appeal to expanding businesses
ease of use _______

Instructions: Number of answers:3


You must select the specified number of answers to complete this question.

Question #33 out of 60.

33 Which two features vary the most between Cisco Small Business NSS storage
platform models? (Choose two.)
Select exactly 2 answer(s) from the following:

RAID versions supported


number of drive bays per platform
number of CIFS/NFS users supported __________
drive size options
FTP sessions supported ____________

Instructions: Number of answers:2


You must select the specified number of answers to complete this question.

Question #34 out of 60.

34 Which two are elements of the operational-efficiency business challenge?


(Choose two.)
Select exactly 2 answer(s) from the following:

making existing resources more productive > correct answer


improving business processes _________
offering enhanced customer service ___________
providing flexible channel and delivery options

Instructions: Number of answers:2


You must select the specified number of answers to complete this question.

Question #35 out of 60.

35 The Cisco UC520 provides integrated WLAN connectivity to mobile clients


for which technology?
Select exactly 1 answer(s) from the following:

data only
voice only
data and voice _________

Instructions: Number of answers:1


You must select the specified number of answers to complete this question.

Question #36 out of 60.

36 Which three beneficial features are found on the Cisco.com website? (Choose
three.)
Select exactly 3 answer(s) from the following:

knowledge transfer resources ___________


online hardware replacement
network management and diagnostic tools
online solution troubleshooting ___________
tools to minimize the risk of network downtime
online product and technology information _________

Instructions: Number of answers:3


You must select the specified number of answers to complete this question.
Question #37 out of 60.

37 A distribution area provides an aggregation point for which components?


Select exactly 1 answer(s) from the following:

aggregation switches
access-area switches ____________
core devices
edge devices
distribution devices

Instructions: Number of answers:1


You must select the specified number of answers to complete this question.

Question #38 out of 60.

38 What are two benefits for prospects, derived from the Cisco SBR ology?
(Choose two.)
Select exactly 2 answer(s) from the following:

increases customer loyalty _________


lowers TCO
increases profitability __________
creates a link between business and IT planning

Instructions: Number of answers:2


You must select the specified number of answers to complete this question.

Question #39 out of 60.

39 Identity authentication, protocol encryption, secure guest access, voice over


WLAN features, and a small device footprint are all highlights of what product in
the wireless technology market?
Select exactly 1 answer(s) from the following:

wireless monitoring device


wireless management device
access point
wireless bridge
wireless LAN controller __________
Instructions: Number of answers:1
You must select the specified number of answers to complete this question.

Question #40 out of 60.

40 Which feature is an advantage of the Cisco Small Business VPN Router Series?
Select exactly 1 answer(s) from the following:

802.1g capabilities and support for multiple wireless networks simultaneously


(multiple BSSIDs)
QuickVPN (QVPN) client software for simplified management _________
minimal configuration requirements
wireless bridging to overcome the lack of physical network cable

Instructions: Number of answers:1


You must select the specified number of answers to complete this question.

Question #41 out of 60.

41 What are two benefits for the Cisco partner, derived from the
Cisco SBR methodology? (Choose two.)
Select exactly 2 answer(s) from the following:

Solution differentiation from the competition allows for premium margins.


There is faster implementation of new business applications. ___________
Proactive planning enhances customer satisfaction.
There is less risk through the implementation of proven solutions. ________

Instructions: Number of answers:2


You must select the specified number of answers to complete this question.

Question #42 out of 60.

42 What is the primary purpose of IPS?


Select exactly 1 answer(s) from the following:

to provide basic firewall protection


to host secure remote communications
to provide AIM
to scan packets for malicious activity ____________
to host Internet connectivity

Instructions: Number of answers:1


You must select the specified number of answers to complete this question.

Question #43 out of 60.

43 Which two are characteristics of the cost-containment business challenge?


(Choose two.)
Select exactly 2 answer(s) from the following:

reducing upgrade charges ________


adopting new applications and services
reducing security breaches __________
using the Internet more

Instructions: Number of answers:2


You must select the specified number of answers to complete this question.

Question #44 out of 60.

44 What two technologies do SMB customers most often want to implement in the
future? (Choose two.)
Select exactly 2 answer(s) from the following:

Mobility _______
Optical
Voice __________
Telepresence
Data Center

Instructions: Number of answers:2


You must select the specified number of answers to complete this question.

Question #45 out of 60.


45 Which three are the phases of the Cisco Smart Business Roadmap? (Choose
three.)
Select exactly 3 answer(s) from the following:

finished
implemented
optimized _______
growth __________
beginning
foundation _________

Instructions: Number of answers:3


You must select the specified number of answers to complete this question.

Question #46 out of 60.

46 Why are consumer-grade access points and routers not the best choice for
SMBs?
(Choose two.)
Select exactly 2 answer(s) from the following:

Their upgrade paths compete directly against Cisco upgrade paths.


They are not designed for multi-access-point networks. __________
They do not scale well. _________
They have higher total cost of ownership than some enterprise products.

Instructions: Number of answers:2


You must select the specified number of answers to complete this question.

Question #47 out of 60.

47 Which of the following links on SMB Partner Central home page provides
information about SMB Specialization training?
Select exactly 1 answer(s) from the following:

Tools and Resources


Programs and Promotion
SMB Select Certification
Additional Products and Services
SMB University _______________

Instructions: Number of answers:1


You must select the specified number of answers to complete this question.

Question #48 out of 60.

48 What Cisco CE520 feature optimizes quality of service?


Select exactly 1 answer(s) from the following:

Cisco Network Admission Control


Cisco Smartports _________
Cisco Configuration Assistant
Cisco Smart Assist

Instructions: Number of answers:1


You must select the specified number of answers to complete this question.

Question #49 out of 60.

49 The Solutions Recommendation Guide is a framework for creating a customized


SMB
solution. In order to create a customized solution, which two components are
needed? (Choose two.)

Select exactly 2 answer(s) from the following:

implementation ratings determined


specific products and technology available _________
benefits to the business decided
business capabilities enabled
business challenges identified ____________

Instructions: Number of answers:2


You must select the specified number of answers to complete this question.

Question #50 out of 60.


50 Which Cisco support service product is sold, supported, and delivered by
partners?
Select exactly 1 answer(s) from the following:

Cisco Smart Care Service ___________________


Cisco SMARTnet for SBCS
SMARTnet Partner Service
Cisco Technical Assistance Center
Cisco Smart Foundation Service

Instructions: Number of answers:1


You must select the specified number of answers to complete this question.

Question #51 out of 60.

51 Which two CRM servers allow Cisco Unified Call Connector to be configured
for connectivity? (Choose two.)
Select exactly 2 answer(s) from the following:

Oncontact
Salesforce.com ___________
Microsoft Dynamics _________
Siebel
ACT!

Instructions: Number of answers:2


You must select the specified number of answers to complete this question.

Question #52 out of 60.

52 When trying to sell a security solution to an e-commerce business, which


three business needs should you address? (Choose three.)
Select exactly 3 answer(s) from the following:

database backups
scalability for future growth ______
secure transactions _______
maximum uptime _______
revenue growth
time to market

Instructions: Number of answers:3


You must select the specified number of answers to complete this question.

Question #53 out of 60.

53 Which three are features of the integrated services routers? (Choose three.)
Select exactly 3 answer(s) from the following:

fixed configuration
voice mail
VPN acceleration _________
wireless LAN ___________
anti-X
IPS ___________

Instructions: Number of answers:3


You must select the specified number of answers to complete this question.

Question #54 out of 60.

54 Which three products reside on the UC500 platform? (Choose three.)


Select exactly 3 answer(s) from the following:

Cisco IOS Firewall __________


Cisco IOS
Cisco Unified Communications Manager Express ________
Cisco Unified Contact Center
Cisco Unified CallConnector
Cisco Unity Express ___________

Instructions: Number of answers:3


You must select the specified number of answers to complete this question.

Question #55 out of 60.


55 The Cisco UC500 component of the Smart Business Communication System
provides which three functions? (Choose three.)
Select exactly 3 answer(s) from the following:

Internet server hosting


Layer 2 switching _______
Call Manager Enterprise Edition
Cisco Unity voice mail ________
Auto Attendant
VPN and encryption _________

Instructions: Number of answers:3


You must select the specified number of answers to complete this question.

Question #56 out of 60.

56 Cisco Small Business products address which installation requirement


more effectively than standard Cisco products?
Select exactly 1 answer(s) from the following:

use of advanced reporting functions


wireless technology integration
minimal technical complexity ____________
VPN technology integration

Instructions: Number of answers:1


You must select the specified number of answers to complete this question.

Question #57 out of 60.

57 Select the three foundational hardware components that comprise the Smart
Business Communication System. (Choose three.)
Select exactly 3 answer(s) from the following:

Cisco Monitor Directory


Cisco Unified Communication 500 series ________
IPcelerate IPsmartSuite
Cisco 500 series phones __________
Cisco Unified CallConnector
Catalyst Express __________

Instructions: Number of answers:3


You must select the specified number of answers to complete this question.

Question #58 out of 60.

58 Customer concerns about technology maturity, cost effectiveness,


quality of work life, and increased productivity and accuracy drive
product demand in which SMB technology sector?
Select exactly 1 answer(s) from the following:

wireless
network storage
e-commerce ___________
switching and routing
security

Instructions: Number of answers:1


You must select the specified number of answers to complete this question.

Question #59 out of 60.

59 What are two key features that make the ASA5510 a better solution for SMB
than the ASA 5505? (Choose two.)
Select exactly 2 answer(s) from the following:

intrusion prevention __________


the number of firewall connections allowed ______
double the connection speed
the base price under $1000
number of VLANs supported

Instructions: Number of answers:2


You must select the specified number of answers to complete this question.

Question #60 out of 60.


60 When delivering the results of a Solutions Recommendation,
which two of the following components should be included in
the solutions presentation? (Choose two.)

Select exactly 2 answer(s) from the following:

the benefits of your solution


the Value Assessment ___________
the Discovery Guide _________
employee concerns
additional partner services

Instructions: Number of answers:2


You must select the specified number of answers to complete this question.