Muhammad Arga Sakti Indra Gunawan (J1E017033)

Dear Customers and Business Partners,

 
Responding to and following up on directions from the Government of the Republic of Indonesia
and in line with the announcement of a Press Release made by the Republic of Indonesia Financial
Services Authority (OJK) on Handling and Controlling the Distribution of COVID-19 in the
Financial Services Industry, with all respect to all of our Customers and Business Partners, State
Bank of Indonesia conveys the following matters:
 
1. We will be making operational and service adjustments from the Head Office as well
as all BNI Branches and Marketing Offices starting Monday, March 23, 2020, until an
undetermined date, in order to minimize interaction between people without disrupting
banking services to Customers and Business Partners, including but not limited to:
 
a. Arrangement and application of alternative work from home of each employee, sending
soft copy policies and / or other alternatives to support operational activities;
b. Postponing all trips out of town and / or abroad, especially to regions and / or countries
that have been identified as having the spread of COVID-19 in accordance with data and
information from the Ministry of Health of the Republic of Indonesia;
c. Not doing activities that gather a number of people both internal and / or external in the
form of socialization, meetings and other activities.
d. Prohibition for non-BNI employees to enter BNI offices; The Head Office, all BNI
Branches and its Marketing Offices. BNI is going to conduct a rigorous assessment of
office visitors.
 
2. For the time being until the conditions have been declared safe and controlled by the
Government of the Republic of Indonesia, BNI will use and utilize information technology-
based facilities for communication with its Customers and Business Partners.
a. Telephone / cellphone
b. Video call
c. Email (electronic mail)
 
BNI is highly committed to continuing to provide services to its Customers and Business
Partners.  However, in current conditions, a temporary delay or disruption in certain
services may be unavoidable.  We, therefore, sincerely apologize for the inconvenience
caused by the extraordinary actions taken by our company to fully support public health
efforts in Indonesia to combat the spread of COVID-19.
 
Please contact the 24-hour call center, BNI 14051, via WA 081-113-14051 or email
customer@bniui.co.id for easy access to your various banking needs.
For your attention and understanding, we say many thanks.
 
Best regards,
Eric Nemitz
President Director
State Bank of Indonesia, Ltd