How to be a good tour guide

Claudia Alejandra Hernandez Rey

Ficha 2142521

Instructora
Lina Marcela Valencia Lara

Servicio Nacional de aprendizaje – SENA

Zona regional orinoquia
Villavicencio, Meta
2020
 Evidence: How to be a good tour guide

 Dialogue:

Oliver: Hello, good morning, am I talking to Aviator and tour Colombia?

Alejandra: Good morning, yes sir, you speak with Alejandra, welcome to
Aviator and tour Colombia, with whom do I have the pleasure?

Oliver: Nice to meet you Mrs. Alejandra, thank you very much and my name
is Oliver, you recommended this agency to me and it caught my attention.

Alejandra: Of course, we thank you Mr. Oliver for choosing us, how can I
help you?

Oliver: Thank you very much Mrs. Alejandra, together with my wife and
parents we want to know Colombia, what is the best destination you offer?

Alejandra: Yes, sir, we have a variety of offers, could you give me some
information please?

Oliver: Sure, it's okay with pleasure.

Alejandra: Okay, where are you from?

Oliver: I am from Noruega.

Alejandra: Oh great, how old is he?

Oliver: I am 33 years old.

Alejandra: What's your favorite hobbie?

Oliver: Walking with my wife, usually here there are seasons and more
winter, therefore, we would like to carry out activities and get to know warm
places.
Alejandra: Ok, perfect Mr. Oliver according to the data you gave me, make
an observation to identify the perfect offer or plan for you, is that okay?

Oliver: Excellent, that's fine with me.

Alejandra: Ok, Mr. Oliver, a 3-day offer for 807.91 USD for 4 people,
includes accommodation, food, transportation and activities offered by the
agency.

Oliver: Perfect, but I need a week's plan please.

Alejandra: Yes, sir, there I was going with the following plan that is with a
20% discount, for 7 days for 1346.51 USD including the above mentioned
plus the visit to four cities.

Oliver: Great, sounds good! I want to access that offer. Excuse me, which
are the cities within the plan?

Alejandra: Yes, sir, perfect and the cities are Santa Marta, Eje cafetero,
Barranquilla.

Oliver: Perfect, it sounds good and we already want to know that wonderful
country.

Alejandra: Ok Mr. Oliver, for what date do you want to make the trip?

Oliver: Hmm, for September 13, please.

Alejandra: Ok, yes sir, your data was attached to the system and we
reserved your travel plan.

Oliver: Thank you, Alejandra, see you later.

Alejandra: Thank you Mr. Oliver for choosing us and here we will be waiting
for you, see you later.

Oliver: Thank you, good bye.