Performance and

Availability Reporting
with CCMS and BI
— Overview —

Dieter Krieger
Product Management
SAP NetWeaver
Solution and Platform Management
SAP AG
 Agenda

Overview

The Central Performance History (CPH)

Performance Reporting With SAP Business Intelligence

Summary

Outlook

 SAP AG 2007 Performance Reporting – Overview / 2

 Agenda

Overview of Central Monitoring

The Central Performance History (CPH)

Performance Reporting With SAP Business Intelligence

Summary

Outlook

 SAP AG 2007 Performance Reporting – Overview / 3

 SAP Monitoring and Business Intelligence

Monitoring data collection,

storage, display

... and reporting

Information Integration
Business Knowledge
Intelligence Management

Master Data Management

ABAP J2EE
Java
Application Platform

ABAP Java

DB
DBand
and OS Abstraction
OS Abstraction

 SAP AG 2007 Performance Reporting – Overview / 4

 Monitoring Data and Workload Statistics

Two Different Aspects

Monitoring Data
ABAP Java
Overview data from CCMS (24 h max.):
• in each component Kernel Engine
• landscape-wide
Persistent
No link X Performance
Data
Workload Statistics
Overview data:
• aggregated statistics
• in each component DSR
STAT DSR
DSR
• landscape-wide File System File System

Detailed data:
• in each component
• landscape-wide

 SAP AG 2007 Performance Reporting – Overview / 5

 Overview of Central Monitoring

Non-SAP
Agent Agent SAP
SAP AS
AS Java
Java
component

Central Monitoring
Infrastructure 3rd Party
Solution Tools
ABAP Stack
Manager
SAP NetWeaver Business
Administrator Intelligence
Java Stack

SAP Basis ≥ 3.0 Agent Agent SAP AS ABAP

 SAP AG 2007 Performance Reporting – Overview / 6

 Persistent Performance Data – Why?

Short-Lived Monitoring Data in the Central System (CEN)

„ For each attribute, 30 minute values, 16 quarter-hour values and 24 hour
values are stored in a shared memory segment (typically 20 MB), before
the data is overwritten.

The Need for Persistent Data

„ Some key values should be available as history data for long-term
performance and trend analysis, and for reporting (Service Level
Management, SLM).
„ Performance and availability data are key for SLM.

 SAP AG 2007 Performance Reporting – Overview / 7

 Agenda

Overview

The Central Performance History (CPH)

Performance Reporting With Business Intelligence

Summary

Outlook

 SAP AG 2007 Performance Reporting – Overview / 8

 Central Performance History (CPH)

Non-SAP component SAP

SAP AS
AS Java
Java

Shared Memory Shared Memory

SAP
SAP System
System for
for
Central
Central Monitoring
Monitoring
Central
SAP AS
ABAP
Performance
≥ 6.20 History

SAP Basis ≥ 3.0 SAP AS ABAP

Shared Memory Shared Memory

 SAP AG 2007 Performance Reporting – Overview / 9

 CPH: Advantages at a Glance

Advantages:
„ Stores performance data in the central DB for reporting purposes.
„ Stores performance data older than 24 hours.
„ Handles minute, quarter-hourly and hourly monitoring data.
„ Handles different time zones.
„ Provides for aggregations.
„ Accessible from alert monitor display (RZ20).
„ Central administration (RZ23N).
„ Automated reporting or export to OS level.

Information:
„ SAP Note 577467.
„ http://service.sap.com/monitoring Ö Media Library Ö Documentation.
„ Available as of SAP Web AS 6.20
„ SAP Tutor on CPH

 SAP AG 2007 Performance Reporting – Overview / 10

 CPH Aggregation Concept
Example: Dialog Response Time During the Working Hours of a Week

Collected
100
380
Monitoring Data 0
900
330

Response Time [ms]

800
280

→
700
230

y 600
180
o nda
M y
uesda
T 500
130
s day 1 8
dne 16 1717::00 :00
We ay 1
14 15::00 :00 00
5
rsd
T h u
ay 12 133::00 :00 00
1
i me
→
Frid 1
1 11 :0 0 00 T
0 0: 1::0000
08 099::000 00
:00 0 Weekly Aggregate with
Daily Aggregate with eek Wh
ew Da o l e
an Hourly Granularity
a Daily Granularity W hol y
Weekly Aggregate with a Daily Granularity

 SAP AG 2007 Performance Reporting – Overview / 11

 Agenda

Overview of Central Monitoring

The Central Performance History (CPH)

Performance Reporting With SAP Business Intelligence

Summary

Outlook

 SAP AG 2007 Performance Reporting – Overview / 12

 SAP NetWeaver Technology Map
IT Practices IT Scenarios
User Productivity Running an Enterprise Enabling User Business Task Mobilizing Business Enterprise Knowledge
Enablement Portal Collboration Management Processes Management

Central Master-Data
Data Unification Master-Data Harmonization Master-Data Consolidation Enterprise Data Warehousing
Management

Business Information Enterprise Reporting, Query, and Business Planning and Analytical
Enterprise Data Warehousing
Management Analysis Services

Business Event
Business Event Resolution Business Task Management
Management

Enabling Application-
End-to-End Process Enabling Business-to- Business Process Enabling Platform Business Task
to-Application
Integration Business Processes Management Interoperability Management
Processes

Custom Development Developing, Configuring, and Adapting Applications Enabling Platform Interoperability

Unified Lifecycle
Software Life-Cycle Management SAP NetWeaver Operations
Management

Application
Authentication and Single Sign-On Integrated User and Access Management
Governance & Security

Enabling Platform Enterprise Knowledge

Consolidation SAP NetWeaver Operations Master-Data Consolidation
Interoperability Management

Enterprise Service
Architecture – Design & Enabling Enterprise Services
Deployment

 SAP AG 2007 Performance Reporting – Overview / 13

 Why Reporting, and Why with SAP NW BI?

Hosting Service Providers and most IT departments need to prove

that agreed service levels were met in past periods.

Typically, the situation is like this:

„ Customers have created their own solutions, which tend to be inefficient,
time-consuming and costly.

„ Customers use full-fledged reporting solutions from third-party

vendors, which are costly.

„ Customers use Early Watch Reports from Solution Manager

with their own manual additions.

SAP NetWeaver Business Intelligence now enables service level

reporting on performance and statistical data and, being part of SAP
NetWeaver, at no extra cost.

 SAP AG 2007 Performance Reporting – Overview / 14

 SAP Business Intelligence - Overview

SAP Features and Benefits:

„ Central part of SAP NetWeaver
„ Highly sophisticated analyses and reporting
„ Optimized for storing and analyzing large amounts of data
„ Flexible, user-definable reports
„ Web reporting
„ Linking of reports for drill-down analyses
„ Correlation of independent data sources
(such as CCMS, CRM, FI…) in virtual data containers
„ Forecasting (trend analyses)
„ CCMS content as an enabler of low-cost reporting on
performance and statistics data from the ABAP and Java stacks
of SAP NetWeaver (reduced TCO)

 SAP AG 2007 Performance Reporting – Overview / 15

 Technical and Other Prerequisites

„ Central Monitoring is configured

Monitoring infrastructure and CPH expertise is required.
„ BI System
– For CPH data integration: Business Content 3.52 (or higher)
– For CPH and statistics data integration: Business Content 7.03 (or higher)
– Minimum hardware requirements: 2 CPUs and 4 GB of RAM
„ Source System (CEN)
– For CPH data integration:
NetWeaver 04 (AS Release 6.40) or higher, with plug-in PI_BASIS 2005_1_640 ( ≥ SP1)
– For CPH and statistics data integration:
NetWeaver 2004s (AS Release 7.00) with plug-in PI_BASIS 2005_1_700

„ Satellite Systems (no plug-in required)

– Any SAP Application Server
– Any SAP Basis Release (CCMS agents urgently recommended)
– For restrictions, see SAP Note 750805.
„ BI Administration and Reporting Expertise

 SAP AG 2007 Performance Reporting – Overview / 16

 Reporting in CPH, Solution Manager and BI

SAP Solution Manager SAP NetWeaver BI

System 1
New
EWA Data Collected EWA in NW
Perform. Data EWA Data Content 2004s
Statistics Data

Service Level
Reporting
System 2

EWA Data
Perform. Data BI Reports
Statistics Data Queries
CCMS Monitoring
… Infrastructure

System n Central
CPH
Performance
Extractors
Content
EWA Data History
Perform. Data
Statistics Data New
Stat. in NW
Content 2004s
CEN

 SAP AG 2007 Performance Reporting – Overview / 17

 Using SAP Query Definitions

SAP delivers the following Query Definitions

„ Availability Overview
„ Workload Overview
„ Capacity Overview
„ User Overview
„ System Data
Your can create, change and display Query Definitions
using the Query Designer.
Query definitions are used in Web Applications, which are defined as
reporting templates.

 SAP AG 2007 Performance Reporting – Overview / 18

 Creating a Web Application Template…

Execute in the Browser

Dropdown
Boxes

Tables

Charts

 SAP AG 2007 Performance Reporting – Overview / 19

 … and a Web Report

The Web Template … and its output

Month and
SAP System
to be selected

 SAP AG 2007 Performance Reporting – Overview / 20

 Broadcasting of Web Reports

 SAP AG 2007 Performance Reporting – Overview / 21

 Summary

„ The Central Performance History lets you make performance

data persistent for local, basic reporting in CEN.
„ CPH data can be extracted from CEN to an
SAP Business Intelligence system.
„ BI reporting on CPH data extracted from CEN (as of NW 04)
„ BI reporting on statistics data extracted from satellite systems
(as of NW 2004s)
„ BI lets you design your own queries
on data obtained from satellite systems through CEN.
„ Based on a query, you can create Web Reports
and save them:
‹as URLs on your desktop
‹as iViews in your SAP NetWeaver Portal

 SAP AG 2007 Performance Reporting – Overview / 22

 Further Information

Î Public Web:

SAP Network:
www.sdn.sap.com Î SAP NetWeaver Î Platform and Operations Î
Monitoring and Troubleshooting
Performance-Data Reporting in SAP NetWeaver Business Intelligence

SAP Customer Services Network: www.sap.com/services/

Î Related SAP Education Training Opportunities

http://www.sap.com/education/
ADM106 Advanced SAP System Monitoring
BW305 Business Information Warehouse (BW) - Reporting & Analysis

 SAP AG 2007 Performance Reporting – Overview / 23

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 SAP AG 2007 Performance Reporting – Overview / 24