Careers w / Franchise Tax Board

ftb.ca.gov
“ ”
I see a real future for me at the Franchise Tax Board. The leadership is headed
in the right direction, and there are opportunities everywhere.
John Bajar, Associate Information Systems Analyst
 / Audit & Taxation

/ Information Technology

/ Collections

/ Contact Center

/ Legal

/ Accounting

/ Other Opportunities
 / FTB
If you are looking for an organization to
build your professional career—to learn, to
achieve, and to grow—the Franchise Tax
Board offers many excellent opportunities.
We’re recognized nationwide as a leader, an
innovator, and a role model for the dedication
and talent of our employees and the quality
of our tax administration programs.

The Franchise Tax Board provides career

opportunities for personal and professional
growth in accounting, administration,
collections, legal, and technology. We proudly offer our employees a
beautiful new facility and a wide selection of benefits.

In addition, we foster an environment that supports our employees’

career development. We provide additional benefits like on-the-
job training, competitive salaries, and lateral and promotional
opportunities for growth.

Please take the time to explore the many opportunities the Franchise
Tax Board offers. I look forward to meeting you and demonstrating
how our united team maintains high standards and constantly strives
to improve the services we provide in our tax and nontax programs.

Selvi Stanislaus
Executive Officer
/ Some Benefits A competitive salary is only the beginning of how
the Franchise Tax Board pays its employees. Here is
a list of some of the other benefits that come along
with employment here:
• Medical, dental, and vision plans that cover the
employee, their spouse/Registered Domestic Partner,
and their dependents.

• Opportunities for career advancement.

• 401(k) and 457 deferred compensation plans.

• Flexible work schedule.

• Sick leave – up to eight hours per month.

• Vacation – two to four weeks annually, based upon

length of time in state service.

• Holidays – 13 state holidays, plus one personal day.

• Parental leave.

• Career counseling.

• Education reimbursement and career-related courses.

• Certified Public Accountant bonus.

• Telecommuting.

• On-site cafeterias, childcare, and credit union.

• Multiple commute options.

 / Audit & Taxation:
The mission of the Audit Division is
to encourage taxpayer compliance
by administering the income tax
audit program in a timely,
responsible, and fair manner. As a
dedicated and innovative division,
we continuously improve our
administration of California’s
income tax audit programs. We
envision a future that includes:
• Applying the best technologies
to enhance the Audit Division.
• Maximizing the talents of a
diverse, energetic, and
creative team.
• Working cooperatively with all
those affected by our actions.
A career in audit and taxation
provides you the opportunity to work
on diverse and challenging audit
cases. At the Franchise Tax Board,
you are a member of a professional
organization known worldwide for
being a model tax agency.
Tax Auditors
As a Tax Auditor, we train you to
develop strong audit and analytical
skills while performing income tax
audits of individuals, pass-through
entities, and corporations. Tax
Auditors analyze individual’s and
business entities’ books, records,
and business transactions ensuring
they are in compliance with tax
laws. Our Audit Division offers you
a professional and dynamic career
in audit and taxation, along with
the benefits of working for the State
of California.
Tax Auditor Training
Whether you are a recent college
graduate or an experienced
professional, our new Tax Auditors
receive four to six weeks of initial
classroom training. During this
preliminary training, you become
familiar with state income tax
returns, the audit process, and
common audit issues. The initial
training is followed up with one year
of on-the-job training, combined
with issue-specific training, to
meet the needs of your particular
audit program. We also offer a
mentoring program where we assign
an experienced auditor to serve as
your first point of contact for any
questions. You continue to receive
technical training to keep current
with the ever-changing tax laws and
audit issues.
CPA Certification Program
Although being a CPA is not
required to be a Tax Auditor, we
offer a CPA Certification Program
in place if you are interested in
obtaining your license. Over 70
professionals in our Audit Division
have taken advantage of this
tremendous opportunity to achieve
their CPA certification. That number
continues to grow each year. Upon
passing the exam, you receive a
bonus of $3,600, and you work
with our CPA Internal Review
Committee, who review and
approve your audit hours and make
recommendations for licensing.
Work/Life Balance
Balancing the career
responsibilities with the demands
of everyday life can be a difficult
task. That is why the Audit
Division is dedicated to creating a
flexible environment that promotes
both professional and individual
growth. We respect the fact that
our employees want their careers
to be an important part of their
lives, without overshadowing the
other aspects we all value in life.
Valuable Experience
Experience in our Audit Division
allows you to build a strong career
foundation with the Franchise Tax
Board. Whether you choose
to become a technical expert in
a specific audit area, promote
into management, rotate positions
within the Audit Division, or
even throughout the department,
the doors opened by your audit
experience are unlimited.
 FERNANDO CASTRO
/ Audit & Taxation

Fernando began his career as a student

assistant while obtaining his degree in
accounting from California State University,
Sacramento. He held positions in several
FTB divisions before establishing himself
with the Multistate Audit group. Fernando’s
experience with the agency inspired him
to join Audit’s recruiting team to continue
their practice of bringing highly skilled and
motivated auditors to FTB.

Contact a recruiter today. Salaries range from Audit offers the following benefits:
Email: auditrecruiter@ftb.ca.gov $37,300 - $94,100 • 40-hour work weeks.
Phone: 916.845.4069 (not toll-free) • No “busy season” or mandatory overtime.
• Paid training.
NOTE: The use of email is not secure. • Challenging workloads.
For your security and privacy, do not • Telecommuting.
include your social security number or
other personal, confidential information
in your message.
 / Information Technology:
We have used technology for years
to improve the way we do business
with our customers. We are poised
to take the next steps into the future
to become the new model for how
government partners with individuals
and businesses.
Our Information Technology (IT)
Services Division promotes creative
and forward-thinking solutions to
enhance our services and business
operations. Our progressive
organization collaborates with
its customers and one another
to achieve the highest level of
innovation and success. Our
principle of enterprise thinking
supports service and infrastructure
improvements essential to the
success of the entire department.
Our IT Division aligns its strategic
plan with the Department’s strategic
plan. The IT strategic plan generates
the traditional deliverables of a
strategic plan–a mission, vision,
and direction for achieving
the division’s desired future
environment. The team planning
process results in fundamental
benefits like camaraderie, teamwork,
enterprise thinking, common goals
and objectives, and enhanced
organizational responsiveness.
Here are a few of the IT project Would you like to join our business/
concepts we have planned to technology team and work on some
successfully complete our vision: of these projects? Would you like
to be part of a team that fosters
Client Server Solutions creativity and innovation?
• Sampling, auditing, and modeling
We are looking for forward-thinking
using electronic data.
IT professionals who can work well
• 21st Century Project-TimePortal in a partnership with businesses
interface. and IT.
• Scan and Shred II (Business
We look for talented technology
Entities Data Capture &
professionals who understand what
Enhancements).
our business and customers expect.
• Optical Character Recognition We also seek professionals who
Software and Scanner. can translate “tech talk” into
plain language.
Infrastructure Upgrades
Better. Faster. Cheaper.
• Office automation refresh–PCs
and servers.
Technology without the fuss.
• Enterprise single sign-on.
Check out our IT career
• Business Intelligence Software
opportunities at ftb.ca.gov and
consolidation, voicemail
search for Careers.
system replacement.
• Microsoft Office software upgrade.
• Security fingerprinting
system upgrades.
Internet and Web Development
• Authentication for web applications.
• Business Entity Web
Pay Application.
• Franchise Tax Board directory and
internal internet.
 SALLY BENNETT
/ Information Technology

After attending Sacramento State and

graduating from MTI college in Computer
Operations, Sally’s held a variety of business
and information technology positions at FTB.
Currently, as the IT Initiatives Coordinator
which includes the IT recruitment, Sally
recruits future IT leaders for our technical
managers to hire!

Contact a recruiter today.
Email: it_recruit@ftb.ca.gov
Phone: 916.845.3823 (not toll-free)
NOTE: The use of email is not secure.
For your security and privacy, do not
include your social security number or
other personal, confidential information
in your message.
Salaries range from Information Technology offers the
$29,760 - $112,668 following benefits:
• Continuous technical learning.
• An innovative IT culture where creativity,
productivity, and professional growth are
encouraged, recognized, and rewarded.
• Challenging work in an organization that is
always looking toward the future at new
and emerging technologies.
• Collaborate with talented IT professionals.
 / Collections:
Do you enjoy helping people? Do
you have strong communication
skills, the ability to learn quickly,
and a proven track record of
success? If you can answer yes to
the above questions, we may have
the job for you!
As a Tax Technician or Compliance
Representative, you’ll help people
resolve delinquent debt issues by
providing them with information
and offering solutions. In addition
to working with tax issues, you
may have the opportunity to work
on projects involving vehicle
registration fees, court-ordered
debts, Industrial Health & Safety
debts, varied systems, and
administrative functions.
Most of our Tax Technicians and
Compliance Representatives work
directly with taxpayers, either
on the phone or in person. The
majority of our employees are
located at our main office in
Sacramento, California, but
we also offer assignments at
field offices located throughout
the state.
Collections Training
New collectors receive up to
eight weeks of formal classroom
training and up to a year of on-
the-job training in basic collection
techniques. Training continues
beyond the first year as well.
Career Opportunities As your career advances and your
We’ll give you the training and level of expertise increases, you
tools you need to succeed, and could have the opportunity to rotate
we’ll help you launch a career to other workloads that include:
at the Franchise Tax Board
that offers tremendous future • Budget monitoring.
opportunities in a wide variety of
• Revenue analysis.
technical and management fields.
Your career in Collections provides • Training.
you with the opportunity to learn
• Recruiting.
many valuable skills that you can
use in positions throughout our • Special projects.
organization.
Based on your individual talents
In Collections, we offer many and motivation, your career
exciting and varied workloads in opportunities are truly endless!
the following areas:
• Personal income tax.
• Corporations.
• Court-ordered debt.
• Delinquent motor
vehicle registrations.
• Bankruptcy.
“
FTB encourages me to showcase my individuality while helping
taxpayers come into complete compliance. I am able to utilize
innovative solutions, along with strong communication skills to
”
resolve my accounts.
Robert S. Mayorga, Tax Technician
 LISA VASQUEZ / Collections

Lisa began her career with FTB at the entry

level Tax Program Assistant classification.
Lisa has expanded her job knowledge and
skills by working in a variety of positions
throughout the department. Lisa is currently
a Senior Compliance Representative recruiting
for the Accounts Receivable Management
Division. She attends various events to recruit
quality candidates for positions in multiple
program areas of Collections. Lisa values her
job at FTB!

Contact a recruiter today. Salaries range from Collections offers the following
Email: collectionsrecruit@ftb.ca.gov $29,940 - $94,100 benefits:
Phone: 916.845.5119 (not toll-free)
• Opportunities for career and personal growth.
NOTE: The use of email is not secure. • The opportunity to learn new skills.
For your security and privacy, do not • Extensive training.
include your social security number or • On-site college courses for advancement.
other personal, confidential information
in your message.
/ The Culture Beyond the dollar signs and numbers
at the Franchise Tax Board, there is a
concerted effort to create a dignified
and enjoyable work environment
for our employees. The numerous
employee development programs,
continuous community outreach
efforts, and other unique events help
to create a culture of which we are
proud to be a part.

Employee Engagement
We are dedicated to tax administration
and to the staff that makes it happen.
The Franchise Tax Board is a great
place to work, contribute, and learn.
One of our strategic goals includes
creating opportunities for our staff to
be the best that they can be through
continuous learning. We call the
initiative Employee Engagement.

Employee Education Reimbursement

We offer staff up to $2,500 for
education reimbursement each year.
Employees can receive up to 50
percent of the cost for tuition, books,
and exam fees for both career-related
and upward mobility education. This
includes courses toward bachelor’s
degrees and professional certificates.

The FTBNet2 Intranet

Our staff has access to all job
opportunities, training, resources,
and personal development via the
FTBNet2 Intranet. Information you
need for skills development, job-
related training, career development,
improved business performance, and
upward mobility is at your fingertips.
Mentoring and Employee
Driven Teams
Coaching and mentoring are part of
our culture. The greatest resource
we have is our staff. All staff are
encouraged to maximize use of their
talents. We offer the opportunity to
join these teams and more.
• Department Recruitment Team.
• Disabled Advisory Committee.
• Accounts Receivable Management
On-site College Program, Skillsoft
Learning Program, Supervisory Block
Training Program, and EDS Training
Consultants.
Individual Development Plans
Recognizing we are all unique in
the universe, we provide a unique
process to identify career goals,
education goals, and benefits to
our department, its mission, and
strategic goals. Employees build their
own goals with their supervisor’s

“
Division’s Promoting Employee guidance and support.
Development Team.
• Mission and Values Team.
• Schools Partnership Program.
• Public Education Team.
• Volunteer Income Tax Assistance
Working for the Franchise Tax
(VITA).
Board gives me the opportunity to
• VITA-Military.
• Tax Counseling for the Elderly
continually grow and successfully
(TCE).
meet my career goals. The support
• Homeowners and Renters
and compassion for each other is

”
Assistance (HRA).
• Toastmasters.
just amazing. It’s just like having a
Employee Development Services
Employee development resources are
second family.
available to all employees. Our staff Lisa M. Vasquez, Senior Compliance Representative
can explore independently or get
help from our Employee Development
Section, Career Counselors, Equal
Employment Opportunity staff,
Leadership Development Forum,
Management Development Program,
 / Contact Center:
Are you looking for a career that
is challenging and interesting, full
of opportunities for career and
personal growth, and affords you the
balance between home and work
life? If so, consider becoming a Tax
Technician in our Contact Center!
We seek enthusiastic and qualified
individuals to fill these positions.
You can make a difference by
assisting California’s taxpayers.
Tax Technician
As a Tax Technician, you become
knowledgeable in the operation of
the Franchise Tax Board, making
you a desirable candidate for
advancement throughout the
department. Our Tax Technicians
serve a diverse public, from
homemakers to corporate
executives. We explain income tax
laws, help people understand and
comply with the process of filing
and paying state income taxes,
assist with general tax questions
and delinquent account calls,
and even help with homeowner
Bilingual Representatives: Our Most Valuable Resource
双语代表：我们宝贵的资源
雙語代表：我们寶貴的資源
이중언어 구사직원:귀중한 자원
and renter assistance. We care contributions. We provide you
about what the public thinks and with a diverse, family-friendly
make every effort to maintain and environment and alternative
expand our service reputation for work schedules.
professionalism and integrity. We
strive to exceed our customers’ Join our Contact Center
expectations by resolving taxpayer If you enjoy helping people and
issues at the first point of contact: want the opportunities available
A motto we call, “One & Done.” in one of the largest and most
respected tax agencies in the
What can you look forward to nation, the Franchise Tax Board
when becoming a member of our is the place for you. Join our
Contact Center? Contact Center and begin your
Many things! As a Tax Technician path to success!
we provide you with extensive
classroom and on-the-job training
to ensure you have the best
tools to do your job. Our support
system of excellent trainers, leads,
supervisors, and managers want to
ensure your success. We encourage
upward mobility and provide the
necessary tools to achieve your
personal goals.
We offer a professional work
environment where you are
respected and recognized for your
Representantes Bilingües: Nuestro recurso más valuable
Người đại diện song ngữ: tài nguyên qúy trọng của chúng tôi.
 YESSIKA RAMIREZ
/ Contact Center

Yessika earned a bachelor’s degree in

psychology from the University of California,
Davis and is currently FTB’s Bilingual
Recruitment Coordinator. She is pleased to
work for a department that values the opinions
and contributions of a diverse workforce.

Contact a recruiter today.
Email: contactcenterrecruit@ftb.ca.gov
Phone: 916.845.6399 (not toll-free)
NOTE: The use of email is not secure.
For your security and privacy, do not
include your social security number or
other personal, confidential information
in your message.
Salaries range from Contact Center offers the following
$29,940- $66,912 benefits:
• Professional working environment.
• Excellent training and continual mentoring.
• An opportunity to work with innovative
technology.
• A 9/8/80 alternate work schedule, in
which you work 9-hour days and have a day
off every other week.
 / Legal:
Are You Interested In:
• Professional excellence?
• A cutting-edge legal practice?
• A commitment to professional
development?
• Becoming a recognized leader
in taxation?
• Working in a supportive and
flexible work environment?
We employ the best in tax law.
Join a team with a national
reputation for excellence. We are
90 attorneys–all committed to
providing quality legal service. We
deal with sophisticated issues in
state tax law and policy, including
the taxation of multijurisdictional
businesses. We participate in cases
heard in California and federal
courts, including the United States
Supreme Court. We advise Congress
and state legislatures on important
tax law issues. We regularly speak
at major tax policy conferences
throughout the nation.
Your role can range from advising
on tax law and policy issues
to representing the state in
administrative appeals to assisting
the attorney general’s office in cases
before the U.S. Supreme Court
—and everything in between.
As a Tax Counsel, you:
• Develop legal expertise in
subject matter areas.
• Handle important tax law
issues affecting businesses
and households throughout
California.
• Represent the department in
tax appeals.
• Assist the Attorney General
with tax litigation in state and
federal courts.
• Analyze and draft legislation,
rulings, and publications.
• Work with the public on tax
policy issues.
• Act as in-house counsel to
a department with over
6,000 employees.
• Advise executives, managers,
project teams, and the
governing body, the Franchise
Tax Board.
• Act as a hearing officer in tax
protest cases.
• Act as a settlement officer to
settle disputed civil tax liabilities.
Our Culture
More than just tax law, at the
Franchise Tax Board you have an
opportunity to find your niche in law
and deal with sophisticated issues.
When a case is assigned, that case
is yours–from the appeals process,
all the way to the U.S. Supreme
Court. You work alongside and
opposite some of California’s top
lawyers and enjoy the camaraderie
of a talented legal group. Moreover,
at the end of the day, you have the
satisfaction of knowing your job is
about reaching the correct result.
We offer you a tremendous
opportunity for professional growth.
Visit our Legal website. Go to
ftb.ca.gov and search for
Join Legal.
Experience in tax, accounting,
finance, business, personnel,
and/or bankruptcy is preferred but
not required.
 BILL GARDNER / Legal

Bill is a Senior Tax Counsel representing the

department in general tax matters, including
administrative appeals and tax litigation
cases. Before joining state service, he was an
attorney in private practice and an associate at
one of the Big-4 accounting firms. As Legal’s
Recruitment Coordinator, Bill’s goal is to
recruit the best and brightest legal talent into
FTB’s Legal Department!

Contact a recruiter today.
Email: legalrecruiter@ftb.ca.gov
Phone: 916.845.3318 (not toll-free)
NOTE: The use of email is not secure.
For your security and privacy, do not
include your social security number or
other personal, confidential information
in your message.
Salaries range from Legal offers the following benefits:
$56,000 - $125,000
• 40-hour work weeks.
• No “busy season” or mandatory overtime.
• Alternate work schedules, such as
9/8/80s, in which you work 9-hour days
and have a day off every other week, or
4/10s, in which you work 10-hour days
and have a day off every week.
• Telecommuting.
 / Accounting:
Are you looking for a career with
challenging assignments? Do you
enjoy solving puzzles or immersing
yourself in a good mystery novel?
Do your friends refer to you as
their personal financial advisor?
If so, we have the career for you
in the Accounting and Financial
Resources Section!
As an accountant trainee, you
work on a financial team in a
dynamic environment. We provide
rewarding career opportunities
that offer a variety of options
for your professional growth and
development. As a member of
our team, you collaborate with
our business partners throughout
the department to provide a wide
range of financial services to our
customers. As an added benefit,
Resources Section. As a principal
contributor to the state’s general
fund, Franchise Tax Board banks
over $50 billion every year. We
ensure revenues are reported and
expenditures are made in
accordance with numerous laws
and regulations.
To achieve this goal, our employees
work in one of the following
specialties:
Accounting
Confirms the department’s operations
are in accordance with statewide
policies and regulations. Prepares
the department’s annual financial
statements for over 25 funds.
Departmental Oversight
Provides administrative
services and representation to
its clients. Plans and monitors
the department’s operating
expenses budget.
Financial Systems and Analysis
Manages and maintains the
accounting and reporting
systems. Provides financial and
operational reports to
the department.

we offer 40-hour work weeks,
alternate work schedules, and
flexible work hours.
“
It’s not just about numbers and dollar signs at FTB.
There is a community here that makes even the

”
Working at the heart of every
organization is an accounting area everyday duties feel fresh and rewarding.
that keeps financial operations
running smoothly. Here, that area Jon Kosiewicz, Accounting Administrator
is the Accounting and Financial
 BONNIE LEIDHEISL / Accounting

Bonnie graduated from Morrison University in

Reno, Nevada, with a degree in accounting.
Bonnie engaged herself in the private sector
accounting field, developing her career. Once
Bonnie discovered the enticing opportunities
that state service offers, she joined FTB,
offering over 20 years of accounting
expertise. While Bonnie contributes to the
success of the Accounting and Financial
Resources Section, she actively serves as
FTB’s accounting recruiter.

Contact a recruiter today. Salaries range from Accounting offers the following
Email: acctgrecruiter@ftb.ca.gov $38,880 - $89,688 benefits:
Phone: 916.845.1121 (not toll-free)
• 40-hour work weeks.
NOTE: The use of email is not secure. • Development of leadership and
For your security and privacy, do not management skills.
include your social security number or • Flexible schedules.
other personal, confidential information • Opportunities for advancement.
in your message.
/ How to Apply A simplified guide to the State civil
service exam and hiring process:
Look for Exam Information
The exam is a preliminary screening
tool to pre-qualify you to apply
for open positions. To find open
exams, go to ftb.ca.gov and search
for exams. Read the examination
bulletin and identify if you meet
the minimum qualifications of the
classification.
Apply for an Exam
Instructions on how to apply
for an exam are detailed on the
examination bulletin. Complete a
State application (STD 678) and
mail it to the address indicated on
the bulletin by the final filing date.
Note: Exams for some jobs require
applicants to apply and take the
exam via the Internet. See the exam
bulletin for details.
Prepare for the Exam
The examination bulletin indicates
the types of testing component(s)
used for the exam, such as written
tests, structured (oral) interviews,
supplemental applications,
performance tests, Education &
Experience examination (E&E), or
an Internet examination. Carefully
read the entire bulletin, especially
the Scope section that outlines all
areas that may be tested.
Receive Exam Results
You will receive your examination
results letter either in the mail
or upon completion of the online
examination. Your score, based
on your performance in the
examination, determines your
ranking on an employment list. You
may start applying for job openings
as soon as you receive notice that
you passed your exam.
Apply for Job Openings
We hire individuals within the
top three ranks. Even if you are
in lower ranks, you could become
reachable as hiring occurs and
candidates are removed from
the list. Therefore, we encourage
you to apply for all jobs you feel
you are qualified for. To find your
ranking, go to spb.ca.gov and
search for eligible list disclosure.
On the State Personnel Board’s
website, browse job openings for
the classification you are on an
eligibility list for. Apply by sending
your state application (STD 678)
to the contact person listed in the
job opportunity notice by the final
filing date.
Hiring Interview
You may be contacted for a hiring
interview for the job you applied for.
To prepare for your interview, review
the duties and responsibilities of
the job opportunity notice. If you
are not selected, continue applying
for additional job openings.
Complete Probation
Once you have been hired into state
service, you serve a probationary
period of six months to one year
depending on your classification.
When you have successfully
completed your probationary period,
you attain permanent status as a
state employee.
California State Tax Compliance:
As required by the department’s
rules of conduct, all employees of
the Franchise Tax Board must be
in compliance with the California
Revenue and Taxation Code
(R&TC). During the background
investigation portion of the hiring
process, Franchise Tax Board
will review return information to
verify California state income tax
compliance. Any failure to comply
with the R&TC may prevent you from
being hired by the Franchise Tax
Board. If you think you may have
any potential tax compliance issues,
call 800.852.5711 to resolve them
prior to seeking employment with
Franchise Tax Board.
All applicants not currently
employed with the Franchise
Tax Board will be subject to a
pre-employment background
investigation. The investigation
will consist of completion of a
pre-employment questionnaire,
fingerprinting, and an inquiry to the
Department of Justice to disclose
criminal records.
 / Planning
Our strategic planning process puts us on a path of continuous
improvement throughout the enterprise. The plan itself has evolved
over the years into our mission and goals setting the course for our
tactical initiatives and projects.

We have always recognized that change cannot occur without

looking back at lessons learned, our measures of performance, and
then looking forward to the ever-changing environment to set our
business priorities.

Our strategic goals reflect our vision of how we see ourselves

creating public value today and in the coming years:

1. Improve Customer Service

We commit to providing all customers excellent service.
2. Increase Fairness and Compliance with Tax Law
We work to ensure that all taxpayers pay their fair share of taxes—
not more, not less—through means that are fair and equitable.
3. Increase Transparency
We strive to make our organizational goals and operations more
transparent so that our information and processes are more
accessible and understandable to taxpayers.
4. Create a Great Place to Work, Contribute, and Learn
We strive for a high level of employee engagement and innovation.
5. Demonstrate Operational Excellence
We demonstrate operational excellence by delivering efficient,
high-quality business results.
6. Protect Taxpayer Information and Privacy
Our job of safeguarding confidential information is essential to
continued taxpayer confidence and support.

Our key performance measures tell us how we achieve success

in meeting our goals in three critical areas—revenue, employee
engagement, and customer service—making us the best that we
can be!

If you would like to read the full text of FTB’s Strategic Plan, go to
ftb.ca.gov and search for Strategic.
 / Other Opportunities
Student Assistant
Salaries range from
$8.41-$11.20 (per hour)
We find that hiring student
assistants is a great way to infuse
new talent, techniques, and ideas
into our organization. You may
work with networked computers
and up-to-date software programs.
You may contact employers, assist
with special projects, and assist
individuals, business entities, and
taxpayer representatives. Working
with fellow employees and mentors,
you’ll have the opportunity to gain
great work experience and network
with others while advancing your
business and leadership skills.
Being a student assistant gives you
a foot in the door. We often hire
student assistants upon graduation
as full-time employees. When that
happens, time spent as a student
assistant can be applied to your
pension, sick leave, and vacation
time. Student assistants also build
toward their financial future by
participating in a special deferred
compensation plan.
Contact a recruiter today.
Email: studentassistant@ftb.ca.gov
Phone: 916.845.3650
NOTE: The use of email is not secure. For your security and
privacy, do not include your social security number or other
personal, confidential information in your message.
Seasonal Clerk
Salaries range from
$8.18-$9.35 (per hour)
We recruit from October through January
and hire up to 1,000 seasonal clerks
from January through March each year
to perform a variety of tasks during our
peak tax season. Seasonal clerks may
work up to nine months per year.
To qualify for this position, you must be
able to read, write, and speak English,
do simple clerical work, and be able to
follow oral and written directions.
These positions are not subject to the
civil service eligibility process that the
rest of our classifications are subject
to. You simply apply, go through
our background check process, tax
compliance verification, and, if cleared,
receive a start-to-work date.
Many of our current permanent
employees began their careers as
seasonal clerks. This position could
provide you the starting point for your
new career here at the Franchise Tax
Board or for the State of California.
Email: seasonalrecruit@ftb.ca.gov
Phone: 916.845.3650
Key Data Operator/Supervisor
Salaries range from
$25,836 - $57,972 (per year)
This is an entry-level position
where your career progression is
encouraged and opportunities to move
up into management or technical
classifications are available.
In addition to using computer-based
data entry programs, you’ll use some
of the latest image technology, such
as high-speed scanners and encoders,
to process documents and checks
for deposit. If you’re interested in
becoming a Key Data Operator, go to
the State Personnel Board website at
spb.ca.gov to verify the next available
date and time for the Key Data
Operator exam. This is your first step
in joining a team that will provide you
with opportunities, challenges, and
rewards for a lifetime.
Email: kdo_recruit@ftb.ca.gov
Phone: 916.845.3650
 State of California
Franchise Tax Board

FTB Office Locations

Northern California Southern California Out-of-State
• Oakland • Los Angeles • Chicago, Illinois
• Sacramento • San Diego • Houston, Texas
• San Francisco • Santa Ana • New York, New York
• San Jose • Van Nuys
• West Covina

To begin the application process, go to

our website at ftb.ca.gov

FTB 7801M (REV 10-2008)