qrd rflal-r/ covERNMENT OF tNDtA

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DIRECTORATE GENERAL OF SHIPPING, MUMBAI

F.No. ENG.OPP-MARPOL-38(5)/04 PT ll Dated 30th January,2020

Enqineerinq Circular No. 06 of 2018

Sub.: Utilization of Centralized Port Receotion Facilitv Portal: Swachh Sagar
Notice reqardinq Swachh Sasar Support Helpdesk

A. provision of tickets via Swachh Sagar 24x7 Freshdesk which is an Online Ticket
Response System portal for raising incidents and is located at

https://swachhsaqar.freshdesk. com/supporuhome

B. 24x7 Telephone support, which is inciusive of Public Holidays and which shall be
availed. at: Primary Number: +91 9324482430 (James D'Souza) and Alternate
Numbers: +91 9892582286 (Lakshmi Vedanarayanan)'
c. Email support which shall be monitored between 9:00 A.M. to ?:00 P.M. from
Monday to Saturday, excluding Public Holidays, and which is to be addressed at
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(fnia Vikrant Rai)

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Engineer & ShiP SurveYor -cum-
Deputy Director General (Tech')
To;
1. All the stakeholders through DGS website
2. All Mercantile Marine Departments
4, All Recognised Organisations
5 Indian Ports Association
6. Indian National Ship-owners Association IINSA], Mumbai'
8. ICC Shippiug Association IICCSA]. Mumbai.

Copy for kind information to:

Th. S..*t*y t" th. Government of India, Ministry of Shipping, Transport Bhawan,
1,
parliamenr Street, New Delhi - 1 10 001 . [Attn.: Shri Satinder Pal Singh, Joint Secretary]

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9th Floor, BETA Building, l-Think Techno Campus, Kanjur Village Road, Kanjurmarg (E), Mumbai40D042
*H/r"r., +91-22-2575 2o2g135 {-tqrcmait: dgship-dgs@nic.in }qq67*ebsite: www.dgshipping
SI;IfTel No.: +91-22-2575 2040t1t2t3 gov in