.

YES COMMUNITY

YES BANK also encourages its clients and stakeholders to adopt PHILANTHORPY to
actively participate in India development & poverty alleviation. The BANK has
associated itself with India’s most credible NGOs doing some commendable work in
their areas.

RESPONSIBLE BANKING IN ACTION comprises of three special business verticals

with products aligned to our sustainability strategy, identifying new markets and
promoting sustainable development YES BANK has successfully establishment three
dedicated business verticals;

a) Agribusiness, rural & social banking (ARSB)

b) Microfinance
c) Sustainable investment banking(SIB)
d) Private equity(PE)

AGRIBUSINESS RURAL & SOCIAL BANKING (ARSB): ARSB has laid significant
focus to the financial needs of the agriculture sector by extending banking products and
services to the un-banked and under-banked rural communities and promoting financial
inclusion and inclusive growth at the base of the pyramid.

MICROFINANCE: YES BANK is committed to creating equal financial opportunities

and enabling financial inclusion. The bank provides term lending and direct lending a
two-pronged solution to provides easy access to suitable financial products and services
to un-banked /under-banked , low-income communities across urban and rural India.

SUSTAINABLE INVESTMENT BANKING (sib) : the bank has established a dedicated

business vertical that addresses the need for specialist investments advisory in sustainable
ventures such as social , alternatives energy and environment.

PRIVATE EQUITY (PE) : as India fast becomes that most favored emerging market for
foreign investment , the economic , political and regulatory climate for private equity
invertors has become encouraging at YES BANK we are making conscious of promoting
sunrise sectors with high growth potential.
KNOWLEDGE BANKING

YES BANK;S differentiated view of banking as a knowledge based industry has ensured
that our bankers are also industry experts in sectors like food & agribusiness life sciences
telecommunication media & technology infrastructure , retailing & textile and select
engineering. These knowledge bankers offers invaluable and in depth insights into these
sectors there by helping our clients to develop great ideas and nurture them to fruition.

KNOWLEDGE INITIATIVES TAKEN BY THE BANK:

a)members of the technical screening committee for SBIRI department of

biotechnology ( supports emerging technology development)

b) Advisors to the government of maharastra on bio teech & life science parks in
Mumbai

c) Members of pharmaceutical association such as OOI, ABLE, IDMA

d) Strategic partnership with “alterra” Wageningen University, Netherlands for

design implementation of integrated agro food parks in India

e) Strategic partnership with NABARD YES BANK assessing select agriculture

markets in andra Pradesh to make recommendation for modernization, up gradation of
infrastructure

f)advisors to global education management systems India to set up and manage an

education focused fund
QUALITATIVE DIMENSIONS

Understanding the key data dimension is the first step to data quality improvement. Being
able to segregate data flaws by dimension or qualification allows analyst and developers
to apply improvement techniques using data quality tools to improve both your
information and the process that create the manipulate that information.

Quality of care be defined in light of both technical standards and patients expectation .
while no single definition of health service quality applies in all situations the following
common definition are helpful guides:

Quality assurance is that set of activites that are carried out to monitors and improve
performance so that care provided is as effective and as safe as possible ( quality
assurance project 1993)

The most comprehensive and perhaps the simplest definition of quality is that used by
advocates of total quality management ( W Edwards deming 1982) :doing the right thing
right away experts” generally recognize serval distinct dimensions of quality that vary in
importance depending on the contest in which a QA efforts takes places the following
nine dimensions of quality have been developed from the technical literature on quality
and synthesize ideas from various QA experts together they provide a useful framework
that helps health teams to define analyze and measure the extent to which they are
meeting programme standards of clinical care and for management services that support
services delivery . While all of these dimensions are relevant to developing country
setting not all nine deserve equal weight in every program .each should be defined
according to the local context and specific programmes.

TECHNICAL PERFORMANCE: the degree to which the tasks carried out

By health workers and facilities meet expectations of technical quality
(i.e. adhere to standards)

ACCESS TO SERVICES: the degree to which health care services are

unrestricted by geographic, economic, social , organizational or
linguistic barriers.

EFFECTIVENESS OF CARE : the degree to which desired results of care

Are achieved

EFFICIENCY OF DELIVERY: the ratio of the outputs of services to the

associated costs of producing those services
 INTERPERSONAL RELATION: trust, respect, confidentiality, courtesy ,
responsiveness, empathy , effective listening, and communication between
Providers and clients

CONTINUITY OF SERVICES : delivery of care by the same health care

provider throughout the course of care ( when appropriate) and appropriate
and timely referral and communication between providers

SAFETY: the degree to which the risk of injury , infection, or other

Harmful side effect are minimized

PHYSICAL INFRASTRUCTUE AND COMFORT: the physical

appearance of the facility , cleanliness , comfort, privacy, and other
aspects that are important to clients

CHOICE: as appropriate and feasible client choice of providers,

Insurance plan, or treatment

DEFINING QUALITY
Defining quality means developing expectation or standards of quality standards can be
developed for inputs processes or outcomes they can be clinical or administrative .
standards can be applied at the level of an individual facility or a health care system . a
good standards is explicit , reliable , realistic , valid and clear .standards of quality can be
developed according to the nine DIMENSION OF QUALITY and should be based on
the best scientific evidence available .stakeholders expectation of quality should also be
incorporated in the definition of quality standards . defined standards or definition of
quality .if standards don’t exist they must be designed although standards are often a
good starting point for developing local standards . sometimes even when they exist
standards must be refined to make them usable by health workers .QA activities that are
part of defining quality include
a)developing and communicating standards
b)quality design

developing and communicating standards

standards are explicit statement of expected quality in the performance of a healthcare

activity . they make take the form of procedure , clinical practice guidelines treatment
protocols critical paths algorithms standards operating procedure or statement of expected
healthcare outcomes among other formats .standards communicate expectation for how a
particular healthcare activity will be performed in order that it clients what it needed to
produce quality services performance in accordance either standards is thus the
cornerstone of quality assurance in healthcare and the end result to which a wide range of
quality assurance activities lead including accreditation of health facilities external
quality evaluation and performance improvement.
QUALITY DESIGN

Quality design involves service providers , clients, and program managers in a structured
process to explicitly identify clients needs and design services process with key features
to meet those needs . in the contest of quality design, features and concrete practical
expressions of clients needs desires and expectations. While quality design is often
applied to develop an entirely new process or services where a comparable one does not
exist it may also be used to sustainable redesign an exiting process of services the QA
project has developed a systematic approaches to quality design involving the following
10 steps.

1) select the process to be designed

2) define objectives /aims of the new process

3) identify clients both external and internal of the selected process.

4) list and prioritize clients needs and requirements

5) create a high level flowchart of the new process with main activity blocks

6) link client needs with each activity block in the high level flowchart