English for Airline Career Preparation (IAL 3404)

By: Benjapol Worasuwannarak

Semester 2-2018
Content

Unit 1 Basic Knowledge of aviation 3

Unit 2 Look through yourself on the career 14

Unit 3 The position research 21

Unit 4 Find the right position 27

Unit 5 Psychological programing 29

Unit 6 Positive thinking 38

Unit 7 Personal communication 41

Unit 8 Impression management 45

Unit 9 Job Interview 51

Unit 10 Cover letter and resume 52

Unit 11 Creating the CV 64

Unit 12 Report Presentation Guideline 65

Extra Unit 11.1 Presenting CV

Managing Our Self

Midterm 1-5

Final 6-11 + positive and negative word

Unit 1 Basic Knowledge of aviation
I. The AIRPORT
Direct Flight

When seeing the term "direct flight" on your ticket, you probably think that will mean that your
flight will take you directly to your destination without stopping, right? Wrong. Direct flight
simply means that the flight number will not change, but in many cases your flight will indeed
stop. You may even need to change planes completely.

Nonstop Flight

This is the flight that you were looking for above. This flight will take you exactly where you
want to go, without stopping or causing you to change planes and lose your comfortable
position.

Gatehouse

You have probably heard someone’s name being called over the intercom, requesting that if
they are in the gatehouse that they go to a specific point for whatever reason. The gatehouse is
just another way of saying the boarding area where you are waiting for your plane to arrive.

In Range

If you hear them announcing that your flight is now "in range" that means that the plane is in
the process of landing, but hasn’t touched ground yet. This announcement is to give you a
heads up to get ready to board the plane, though how long it will take for the plane to actually
land and be ready for passengers is never an exact science.

ATC

The ATC is also known as the Air Traffic Control. They are in control of pretty much every aspect
that goes into a plane’s flight.

Knots

A knot is one nautical (or knotical) mile per hour (approx: 1.151 MPH).

Area of Weather

If you hear the pilot announce that you are coming to an area of weather and that he has
turned the fasten seatbelt sign on, this just means that there is a thunderstorm or heavy rain
ahead. He will usually turn the plane to avoid it.
Approach

When you hear the pilot or crew talking about the approach, it means that the plane is
beginning its descent for landing.

Deplane

Deplane is just a fancy way of saying, get off of the plane and don’t forget your belongings.

Airspace

The space over the land or sea area occupied by a certain state or country. A country's airspace
is considered part of that country's territory and therefore subject to its authority.

Concourse

A broad, open area in the airport for the passage or assembly of people.

De-icing

Removing ice, snow, or frost, usually from aircraft and airfield pavements during snowy
weather. This ensures safety and efficiency of operations.

Gate

In air travel, a gate is the entrance to a movable passage much like a tunnel or a bridge leading
to the aircraft. This allows passengers to board the plane, and later get off at their destination.

Ground Stop

A ground stop is a procedure in which all aircraft are not permitted to take off or land at a
particular airport. This usually takes place during severe storms, heavy air traffic, or sometimes,
nearby terrorist attacks. This is a security measure put in effect to avoid accidents.

In the event of a ground stop, outbound flights are delayed; incoming flights either circle
around or are diverted to other cities. Passengers will be asked to wait in their aircraft (or at the
airport) until circumstances improve.

Jetway

A jetway is a specially designed movable walkway, much like a bridge or a corridor leading into
an aircraft. This allows passengers to board or disembark a plane.
Kiosk

An airport kiosk is an interactive, computerized device where people can get information or
services. These are usually located throughout an airport terminal for easy access. A kiosk may
be consulted about flight status, flight schedules or other inquiries. Some kiosks may be set up
with a keyboard and mouse, while others may provide a user-friendly touch screen.

Not all kiosks are computerized. Some are simply free-standing booths or tables manned by
salespeople, where passengers can buy magazines, snacks or souvenirs.

People Mover / Moving Walkway

A people mover, moving walkway (British term) or moving sidewalk (American term) is an
automated mechanism that carries people across a distance of several meters. It's often utilized
in airports and looks like a flat, horizontal escalator. Moving walkways are often very helpful for
passengers carrying lots of luggage.

Pushback

Pushback is the procedure for pushing an aircraft backward and away from an airport gate,
normally using vehicles called pushback tractors.

Ramp

Typically, a ramp is an inclined plane that allows transit between two areas that have different
levels. In an airport, this word refers to a staircase with wheels, which is used to load or unload
an airplane.

The word is also used in sea travel, referring to an inclined walkway installed between the
vessel and the port.

Slot

The scheduled time for take-off and arrival by an aircraft.

Tarmac

The surfacing material used for airport runways, usually consisting of compressed stone or iron
slag coated with tar. The term is short for "tarmacadam".

"Tarmacadam" is an improvement on a road-making method called macadamisation,

developed by in Scottish road engineer, John Loudon McAdam in the 1800s. Macadamisation
basically involves layers of stone coated with a binder or cement; Tarmacadam uses a
specialized tar for a flatter surface.

Tower

In an airport, the word "tower" usually refers to the Air Traffic Control Tower (ATCT). This is a
ground-based center that provides direction for aircraft, whether on the runway or in the air.
From the towers, Air traffic controllers give instructions to pilots in the aircraft; these directions
are for facilitating the flow of traffic, assisting pilots with relevant information, and for
preventing accidents.
 II. The AIRCRAFT
Aircraft - vehicle used for flying.

Attack aircraft - A type of military aircraft used mainly to attack targets on the ground.

Biplane - an aircraft with two sets of wings mounted one above the other.

Fighter aircraft - A type of military airplane used mainly to fight with other airplanes.

Fixed-wing aircraft - The type of aircraft commonly thought of by most people. It has wings that
do not move. The wings on some fixed wing aircraft can move a small distance but are generally
fixed in one position. For example, the wings on an F-14 can be rotated from a forward position
(for better control at slow speed and for take off and landing) to a rear position (for better
control at high speed). Most airplanes are fixed wing.

Jet aircraft - Aircraft that use jet engines to make them move.

Propeller powered aircraft - Aircraft that use propellers to make them move.

Rotary wing aircraft - Aircraft such as Helicopters.

Training aircraft - A type of military aircraft used mainly to train pilots.

Triplane - An aircraft with three sets of wings. German World War I pilot Manfred von
Richthofen (The Red Baron) is well known for flying a triplane.

Water bomber - A type of aircraft used to fight the fire.

Composition of AIRCRAFT
ICAO Alphabet

Make your name with ICAO Alphabet

General Knowledge
Airlines often give cabin crew applicants a test of general and aviation knowledge. Take the
short practical test.

1. What is the three-letter ICAO airline code for British Airways?

2. What is the name of the currency used in Japan?

3. When the time is 18.00 in Bangkok, what’s the time in London?

4. What is the national airline of Germany?

5. What is the capital of Australia?

6. What is the largest country in South America?

7. In aviation, what does the abbreviation ATC stand for?

8. Which airport is the busiest in the world, in terms of passenger numbers?

9. Which airport is known as LAX?

10. If you had to explain the location of food on a plate to a blind passenger, how would you do
it?

11. What is the type of airline service of Thai Smile Airways?

12. What is the name of the CEO of Thai Air Asia?

13. What is the designer brand of Bangkok Airways’ new cabin attendant uniform?

14. Name 3 most popular dishes in Singapore.

15. What is the weekend in Bahrain?

16. What is the destination for doing the Hajj Pilgrimage?

17. What is the starting point for time zones?

18. What is the flight time from Bangkok to London?

19. What is the time difference between Bangkok and Tokyo?

20. What is the Schengen Visa?

Unit 2 Look through yourself on the career
Many jobs in the aviation field are highly technical in nature and require a strong background in
mathematics, engineering, and related fields. Most position require working as a team with
other engineers and aviation professionals so strong communication and interpersonal skills are
essential for handling day-to-day job duties. Strong attention to detail and being able to follow
rules and protocol are also essential skills to have in any aviation job.

Almost all aviation professionals need to have at least a high school diploma or bachelor’s
degree to enter this field. Completing an FAA-approved training program is mandatory for
certain positions — the Airframe and/or Powerplant (A&P) Certificate issued by the Federal
Aviation Administration is a basic requirement for aircraft maintenance technicians and can be
a valuable certificate to have when working in aviation mechanics and engineering. Many
companies and employers provide hands-on training for new employees and encourage
employees to grow with the company by investing in additional training programs.

Aircraft Electrical Installer or Technician

Those interested in a job in electrical engineering can explore jobs as an aircraft electrical
installer or technician. These technicians are responsible for performing tests, troubleshooting
equipment and systems, and developing or modifying electric components. They typically work
in an engineering department.

Aircraft Manufacturing Engineer

Individuals with a background in engineering can serve as an aircraft manufacturing engineer.
These engineers re responsible for developing and instilling different types of manufacturing
systems for a certain type of aircraft, developing maintenance programs, and meeting
production quotas. Some are responsible for overseeing a team of engineers on the factory
floor. The job is highly technical in nature and may require extensive on-the-job training.

Airline Pilot
Individuals interested solely in flying different types of aircraft will enjoy a career as an airline
pilot. Airline pilots must learn how to operate their aircraft, follow strict safety protocol, and
accumulate a certain amount of flight hours to advance in their career. Most commercial
airlines work on a ‘seniority’ basis where pilots are assigned a certain number of flying hours
depending on how long they have served as a pilot. Airline pilots work their way through the
system as a Captain, First Officer, and Flight Engineer. Other job options in this field include
regional airline pilots and military pilots.

Airport Operations Manager

All major airports function as large-scale businesses and require the leadership of an
experienced director or manager. The airport operations manager oversees all aspects of
business management, economics, public relations, and personnel management. They may
develop and enforce rules and regulations for the property, manage budgets, and train
employees.

Air Traffic Controller

These airport professionals work at FAA airport traffic control towers to direct all air traffic and
make sure all pilots receive appropriate taxi, takeoff, and landing instructions. It is a fast-paced
job during flight takeoff and landing times, and requires strong decision-making skills and sound
judgment. Air traffic controllers may work at the terminal or at Air Route Traffic Control Centers
(ARTCC). They are responsible for managing all communications with the pilots and providing
assistance in the event of an emergency.

Aviation Maintenance Technician

Always in demand, aviation maintenance technicians are responsible for checking and
preparing electric and mechanical components of an aircraft. They must comply with certain
standards and perform various safety checks. This is a dynamic career with several options to
specialize. Those with military experience already have valuable training that can be applied
towards the FAA credits for practical experience for mechanics certification.

Quality Control Personnel

Those with a strong attention to detail and an interest in materials and manufacturing can
enjoy a career on the factory floor as a quality control specialist. Inspectors, testers, and
graders are responsible fore checking all parts and materials as they make their way down the
assembly line to ensure everything meets safety and quality standards. These professionals amy
be involved with performing detailed tests, producing reports, and using sophisticated software
and tools to perform their tasks with a high degree of accuracy.
 Ground Handling Services
Ground handling services include all the services an aircraft needs during the period it
remains on the ground. Some airlines receive these services from a ground handling
services company while others prefer to use their own equipment.

Passenger Services
 Incoming passenger acceptance and guidance to baggage claim areas and terminal
exit,
 Lost, damaged and transfer baggage processes of incoming passengers (if any),
 Outgoing passenger acceptance for flight and baggage processes,
 Safe acceptance of outgoing passengers to the aircraft,
 Incoming and outgoing VIP, unaccompanied children and special care passenger
services,
 Specially trained personnel for disabled passengers.

Ramp Services
Havaş ramp services offers the following services with its experienced staff and state
of the art technology:
 Meeting and marshalling the aircraft,
 Offloading and loading the aircraft,
 Equipment supply,
 Provision of Ground Power Unit, Air Condition Unit and Aircraft Push-Back Tractor
services,
 Interior cleaning,
 Provision of toilet and water services to the aircraft,
 De-icing of aircraft in adverse weather conditions and taking measures for anti-icing,
 Passenger and crew transport between aircraft and passenger terminals,
 Storage of pallets, containers and other unit load devices.
 Cargo And Mail Services
 Acceptance of export cargo and mail documents,
 Physical control and preparation of export cargo and mail,
 Monitoring cargo and mail for proper loading to the aircraft,
 Custom transactions of export cargo,
 Transfer of incoming cargo to import warehouse and incoming mails to Turkish Postal
Services (PTT),
 Detection of disruption of imported cargo and mail if any, and taking necessary
actions,
 Completion of custom clearance of the imported cargo and preparing it for delivery to
recipients,
 Notification of recipients,
 Transfer cargo services.

Load Control, Communications And Flight Operation Services

Load Control and Communications Services
 Coordination of aircraft servicing units,
 Preparation and distribution of flight documents (customs declaration, loading
instruction, load sheet, manifest, weather forecast, flight plan etc.),
 Load control, weight and balance calculations,
 Transmission and reception of all operational messages, notification of all related
units,
 Communication and coordination between aircraft and ground services.
 Flight Operation Services
 Flight permit and airport slot applications,
 Preparation and distribution of flight plan to the cabin crew,
 Coordination with fuel and aircraft catering companies,
 Preparation of weather forecasts and navigation information and distribution to the
cabin crew.

Representation and Supervision Services

 Making payments and/or issuing guarantees on behalf of the airlines to related
institutions such as terminal operators, airport authorities, customs, police, etc.
against all services provided and listed above as per respective contracts,
 Establishing and maintaining contact with local authorities in the name of the airline
company,
 Preparing, transmitting and filing reports, statistics, documents, etc related to flights.

General Aviation Terminal Service

 Three VIP service vehicles for easy and comfortable transportation of the
passengers and the crew within the terminal – aircraft – terminal route
 Ramp services vehicles in order to provide all kinds of services for the aircrafts
 Passenger service staff ready to provide the passage of the passengers and the
crew through the terminal in the fastest and the easiest way
 Load control and flight operations staff ready to ensure that the aircrafts
receive safe and secure services within the predefined timelines, and that the
necessary communication and coordination with the aviation company and the
flight operation staff is established

Activities
Writing the essay 150 words in the topic of “Look through yourself in the aviation career”

Condition

The essay must including

1. Introduction 1 paragraph
2. Body at least 2 paragraph
3. Conclusion 1 paragraph

# Strong word, grammar and vocabulary

Unit 3 The position research
Finding the right position

GAT Airline Support, Alabama USA

GAT is seeking dynamic individuals to join its team of aviation

professionals. GAT offers a wide range of employee benefits to include
major medical, 401K Plan, Dental, and Vision coverage.

Classification: Variable Hour, Non-Exempt

Job Summary:

 Customer Service positions encompass checking in and ticketing passengers, escorting

passengers to and from aircraft, and resolving customer complaints.
 Proficient use of a computer is needed as well as general customer assistance to
passengers.
 This position requires working in a fast paced environment with time constraints to
meet published departure goals.
 A professional and positive image must be consistently displayed by the employee.

Job Duties:

 Customer Service agents must report to work on a regular and timely basis.
 Able to greet and assist all customers in a prompt, friendly, and courteous manner over
the phone and in person.
 Must be able to announce both incoming and outbound flights.
 Handle cash, credit cards, and personal check transactions with accuracy and properly
account for all collections and conduct the appropriate airline closeout procedures.
 Accept and process checked baggage weighing up to 70 lbs. and placed on conveyor
belts.
 Use airline computer systems to provide flight arrival and departure information,
ticketing and flight boarding documents, lost or damaged baggage documentation, and
cargo tracking information.
 Able to stand and work in one location for up to four hours at a time.
 Work independently without direct supervision.
Requirements:

 Must be at least 18 years of age and possess basic computer experience (6 months+)
and type at least 35 words per minute.
 Must have a high school diploma, GED, or equivalent work experience, and a high
degree of attention to detail.
 Ability to read, fluently speak, and understand the English language.
 Must possess good communication skills and a friendly, outgoing personality in person
and via telephone.
 Must be free of disqualifying crimes and able to pass a pre-employment drug test.
 Must have reliable transportation and able to work weekends, holidays, and days off.
 Other duties as assigned

GAT Airline Ground Support, is an equal opportunity employer, makes hiring decisions based on
business needs and the best-qualified candidates available and does not discriminate in its
employment decisions on the basis of any protected category.

GAT Airline Ground Support is a drug-free workplace and conducts a random drug test.
Employment with GAT Airline Ground Support is contingent upon a clear driving record, 10-year
criminal History records check, and drug screen as required. You must also have proof of high
school or GED completion.

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NokScoot Airlines Company Limited

Head of Ground Services and Cargo

Roles and Responsibilities:

Ground Services

 Manage the company’s ground services procedures and processes including those
related to crisis management and flight disruptions
 Ensure conformance with company policies and high standards of ground services
through establishment of well-defined KPIs and regular audits
 Ensure preparedness to deal with all crises and flight disruptions

Airport and Cargo Operations

 Set-up of ground handling arrangements including appointment and managing of

handling agents
 Monitor and drive ground services performance through regular tracking and reporting
 Lead and facilitate regulatory audits at hub and line stations

Cargo Sales & Services

 Manage all aspects of cargo sales including appointment and managing of CSAs
 Ensure achievement of sales targets through active engagement with all stakeholders
 Ensure high standards of cargo servicing through establishment of well-defined KPIs and
regular tracking

Qualifications:

 Bachelor’s Degree from a recognized university

 10 years of experience in ground services and airport operations
 Experience in air cargo sales and servicing
 Fluent in written, spoken and reading English and Thai
 Experience in a multi-cultural organization
 Proven leadership and management skills
Question
1. What are the eligibilities or the basic requirements of this position?
2. What are the suitability or ‘core competencies’ of this position?
3. What are the specific requirements?
4. Are there any physical requirements for the candidates?
5. Is there any age limitation for the candidates?
6. What are the skills that the candidates should have?
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Questions

1. Where is the working location for this job?

2. How much is the salary?

3. What are the benefits?

4. What is the corporate culture of the organization?

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Unit 4 Find the right position
Preliminary Research

Taking the time to research an airline you want to work for will enable you to ask
intelligent questions, as well as answer any that are posed. Your informed
knowledge will give a positive impression about you and your motivation to work
for the airline, thus giving you a competitive edge over less informed candidates.
If you know nothing about the airline other than the color of the uniform, the
salary and their best destinations, you certainly won’t create a positive
impression.
There is no need to know the whole history of the airline, but you should at least
know some basic information, such as:

 ______________________________________________

 ______________________________________________

 ______________________________________________

 ______________________________________________

 ______________________________________________

 ______________________________________________

 ______________________________________________

 ______________________________________________
Activities
Find your 2 interesting position on the internet

1. Summarize the qualification

2. Presenting your summarize to the class

3. Find the right candidate

Unit 5 Psychological programing
Self-Image – Self-Imagineering
Fostering a Positive Self-Image

What is self-image?
Self-image is the personal view we have of ourselves. It is our mental image or self-portrait.
Self-image is an internal dictionary that describes the characteristics of the self, including
intelligent, beautiful, ugly, talented, selfish and kind. These characteristics form a collective
representation of our assets and liabilities as we see them.

How is self-image developed?

Self-image is a product of learning. Parents or caregivers make the greatest contribution to our
self-image. They are mirrors reflecting back to us an image of ourselves. Our experiences with
others such as teachers, friends and family add to the image in the mirror.

Relationships reinforce what we think and feel about ourselves. The image we see in the mirror
may be a real or distorted view of who we really are. Based on this view, we develop either a
positive or a negative self-image.

The strengths and weaknesses we learn as children are internalized and affect how we act as
adults today. We continually take in information and evaluate ourselves. How do I look? We
have a mental image of our physical appearance. How am I doing? We have a performance
image of our successes and failures. How important am I? We have an inner sense of our
adequacy and value. With a positive self-image, we own our assets and potentials while being
realistic about our liabilities and limitations. A negative self-image focuses on our faults and
weaknesses, distorting failure and imperfections.

Self-image is important because how we think about ourselves directly affects how we feel
about ourselves and how we respond to life. Self-image can determine the quality of our
relationships with others. How we think and feel about ourselves influences the way we react
or respond to life stressors. A positive self-image affects our physical, mental, social, emotional
and spiritual well being.
How can we create a positive self-image?

Self-image is not permanently fixed. Part of our self-image is dynamic and changing. We can
learn to develop a healthier and more accurate view of ourselves, thus changing the distortions
in the mirror. Self-image change is a process occurring over a lifetime. A healthy self-image
starts with learning to accept and love ourselves. It also means being accepted and loved by
others.

Specific steps to foster a positive self-image

The following are steps that you can take to begin fostering a positive image of yourself:
-image inventory

far you have come

The core step that you have to keep in mind for the service work
1. Define personal goals and objectives
2. Stop comparing yourself to others
3. Develop your strengths
4. Remember that you are unique
5. Learn to laugh and smile

Source: Adapted from © Copyright 1995-2009 The Cleveland Clinic Foundation. All rights
reserved.
List of Descriptive Adjectives
Descriptive adjectives can be divided into different categories such as colors, sizes, sound, taste,
touch, shapes, qualities, time, ages and also personality adjectives. The following list of
adjectives describing personality are useful when developing a CV or preparing for a job
interview where questions such as "What are the 5 adjectives to describe your personality?"
are often asked! Look through the list of personality adjectives and be prepared to answer that
terrible question:

"What are the 5 adjectives to describe your personality?"

Positive Personality Adjectives

The following positive Personality Adjectives are in common use in the English language.
Negative personality adjectives are listed in a separate table below:

Positive Personality Adjectives

adaptable exuberant productive

adorable fabulous protective
agreeable fair proud
alert faithful punctual
alluring fantastic quiet
ambitious fearless receptive
amused fine reflective
boundless frank relieved
brave friendly resolute
bright funny responsible
calm generous rhetorical
capable gentle righteous
charming glorious romantic
cheerful good sedate
coherent happy seemly
comfortable harmonious selective
confident helpful self-assured
cooperative hilarious sensitive
courageous honorable shrewd
credible impartial silly
cultured industrious sincere
dashing instinctive skilful
dazzling jolly smiling
debonair joyous splendid
decisive kind steadfast
decorous kind-hearted stimulating
delightful knowledgeable successful
detailed level succinct
 determined likeable talented
diligent lively thoughtful
discreet lovely thrifty
dynamic loving tough
eager lucky trustworthy
efficient mature unbiased
elated modern unusual
eminent nice upbeat
enchanting obedient vigorous
encouraging painstaking vivacious
endurable peaceful warm
energetic perfect willing
entertaining placid wise
enthusiastic plausible witty
excellent pleasant wonderful
excited pleasant zany
exclusive plucky zealous

Positive Personality Adjectives

Negative Personality Adjectives

The following positive Personality Adjectives are in common use in the English language.
Negative personality adjectives are listed in a separate table below:

Negative Personality Adjectives

abrasive fierce ruthless

abrupt filthy sad
abusive finicky scary
afraid flashy secretive
aloof flippant selfish
ambiguous foolish silly
angry forgetful slow
annoyed frantic sneaky
anxious fretful snobbish
arrogant frightened sore
ashamed furtive spendthrift
awful greedy squeamish
bad grieving stingy
belligerent grouchy strange
 bewildered gruesome sulky
boorish grumpy tacky
bored guarded tense
boring gullible terrible
callous helpless testy
careless hesitant thick-skinned
clumsy homeless thoughtless
combative horrible threatening
confused hungry tight
cowardly hurt timid
crazy ignorant tired
creepy ill tiresome
cruel irresolute troubled
cynical jealous truculent
dangerous jittery typical
deceitful lacking undesirable
defeated lazy unsuitable
defective lonely unsure
defiant malicious upset
demonic materialistic uptight
depressed mean vague
deranged mysterious vengeful
disagreeable naive venomous
disillusioned nasty volatile
disturbed naughty voracious
domineering nervous vulgar
draconian noisy wary
embarrassed obnoxious wasteful
envious outrageous weak
erratic panicky weary
evasive pathetic wicked
evil possessive worried
faded quarrelsome worthless
fanatical repulsive wretched

Negative Personality Adjectives

http://www.englishlanguageterminology.org/parts-of-speech/personality-adjectives.htm
Activity
Dictation

fabulous mysterious naïve nasty helpful

hilarious honorable evil faded fanatical talented

eager efficient unusual upbeat vigorous

grumpy scary secretive selfish jealous

disturbed vague dashing dazzling cruel

abusive afraid aloof ambiguous modern

peaceful perfect awful bad volatile

Bring A3 Drawing paper +Color pen to next calss

Unit 6 Positive Thinking
What is Positive Thinking?

Source: www.leadingpersonality.wordpress.com/2013/03/15/what-is-positive-thinking/

Positive thinking is a mental attitude in which you expect good and favorable results. In other
words, positive thinking is the process of creating thoughts that create and transform energy
into reality. A positive mind waits for happiness, health and a happy ending in any situation.
More people become attracted to this notion, a good evidence is the increasingly courses and
books about it. Positive thinking is gaining popularity among us.
More and more successful people will tell you that they got where they are now because they
made a lifestyle around positive thinking. A person that faces life with a positive attitude will
always be more successful in life both professionally and personally, than a person that cannot
take control of his thoughts.
It is increasingly common to hear people say: “Think positive!” to a person which is sad and
worried. Unfortunately, many people do not take seriously this urge. How many people do you
know who sit and reflect on positive thinking and meaning of it?

Benefits of positive thinking These are just some of the benefits of positive thinking:
- Reduces daily stress
- You get a better health
- A strong confidence
- Live a longer life
- Live a happier life
- You will have more friends

- Better management of important decisions

.. and the list goes on.
How you apply positive thinking
Changing everything you’ve learned in a life is not easy, imposing a positive thinking starting
today thinking that that this will attract positive things in your life is not that simple. To change
these negative patterns I recommend these exercises and practices. For me and the people I
have chosen in my life works!

1. Use positive words when talking. If you constantly say “I cannot” you could convince
yourself that it’s true. Replace negative words with positive ones. Tell yourself that you do
everything possible to have a happy relationship, tell yourself that you do everything possible
to have a brilliant career, tell yourself that you do everything possible to keep you in shape.
2. Remove all the feelings that are not positive! Do not let negative thoughts and feelings
conquer when you have a bad mood. Even if for a few hours a day, remove negativity and focus
on the positive things in your life.
3. Use words that evoke strength and success. Fill your thoughts with words that make you
feel strong, happy, having control over your life. Make an effort to focus on these words rather
than the ones that suggest failure or incompetence.
4. Practice positive affirmations. One of the most common exercises for a positive thinking is
positive affirmation. What does that mean? Start repeating a positive phrase like “I deserve to
be happy” or “I deserve to be loved.” Believing that these statements are true and repeating
them always will impose a more positive opinion about your life.
5. Redirect your thoughts! This method used by psychotherapists helps you control your
thoughts when you start to feel negative emotions like depression or anxiety. How can you do
that? When you feel a such emotion taking hold on you start generating a happy mind, a
positive image, something that makes you feel better to keep your negative feelings under
control.

6. Start thinking you will succeed! Nothing compares with self confidence that creates a
successful reality. Put your doubts aside and believe that you will succeed in meeting the
objectives.
7. Analyze what went wrong. Positive thinking is not about denying that nothing can go wrong.
Instead take the time to see what went wrong and what led to the current situation in order to
avoid future mistakes and look forward more positive.
8. Forgive you! ‘re Always arguing for things that went wrong will not change anything. Tell
yourself you are forgiven and allow you to move on.
9. Think of a failure as an opportunity. Sometimes the most negative things in our lives give us
opportunities that we may not have seen otherwise. For example losing your job can be a good
opportunity to open your own business or go back to school!
10. Working at your imagination / visualization. Visualizing what you want to achieve or the
person you want to be can be a great motivation to take you there and make you think more
positively about the distance that you have until the destination.
Don’t forget:
WHAT YOU LIVE TODAY IS THE RESULT OF YOUR YESTERDAY’S. THOUGHTS, AND WHAT YOU
WILL LIVE TOMORROW IS THE RESULT OF YOUR TODAY’S THOUGHTS.
Activity

Creating my mapping on “How you apply positive thinking”

Unit 7 Personal communication
Rule of Personal Communication

In personal communication, the words of a speaker are just a part of his efforts to
communicate. The pitch and tone of his voice, the speed and rhythm of the spoken word and
the pauses between his words may express more than what is being communicated by words
alone. Further, his gestures, posture, pose and expressions usually convey a variety of subtle
signals. These non-verbal elements can present a listener with important clues to the speaker’s
thoughts and feelings, thus substantiating or contradicting the speaker’s words.

The most commonly cited study on the relative importance of verbal and nonverbal messages
in personal communication is that of Prof. Albert Mehrabian of the University of California Los
Angeles. His studies during the 1970s suggested that words, tone of voice and body language
account for 7%, 38% and 55% of personal communication. Further, his studies proposed that,
The non-verbal elements are particularly important for communicating feelings and attitude,
especially when they are incongruent: if words and body language disagree, one tends to
believe the body language.
For example, if a person states, “I do not have a problem with you!” while
avoiding eye-contact, looking anxious and maintaining a closed body language, it
is likely that the listener will trust the predominant form of communication,
which to Prof. Mehrabian’s findings is non-verbal (38% + 55%), rather than the
literal meaning of the words (7%).
The key takeaway is that, to be effective and persuasive in our verbal
communication, be it in presentations, public speaking or personal
communication, it is essential to match our words with the right tone and voice
and the appropriate body language.
The Interview Advantage

How to Use Nonverbal Communication to Impress

When interviewing for employment you could be thinking that if you are the candidate with the
best answers to interview questions, you'll get the job. In fact, that isn't typically the case.
College Journal reports that, according to some studies, "Body language comprises 55% of the
force of any response, whereas the verbal content only provides 7%, and paralanguage, or the
intonation -- pauses and sighs given when answering -- represents 38% of the emphasis."

As you can see, nonverbal communication is as important, or even more important than, verbal
communication. The evaluation of your nonverbal communication will start as soon as you walk
into the company's lobby and continue until the interview is finished. If your nonverbal
communication skills aren't up to par, it won't matter how well you answer the questions.

Nonverbal Communication Matters

If you come to an interview reeking of cigarette smoke or chewing gum, you will already have
one strike against you. Too much perfume or not enough deodorant won't help either. Not
being dressed appropriately or having scuffed shoes will give you a second strike. Talking on
your cell phone or listening to an iPod while waiting to be called for the interview may be your
final strike.
What's important, when interviewing, is to appear professional and attentive throughout the
interview process. Before you leave for the interview, make sure you are dressed
professionally, neatly groomed, your shoes are polished, and you haven't overdone (none is
better than too much) the perfume or aftershave. There's more than one hiring manager who
won't hire someone they can smell (good or bad) before they meet them face-to-face. There
are things that you should you bring with you to the interview and things that you need to
leave at home:

What to Bring to an Interview

1. Portfolio or pad holder with a copy of your resume and a list of references on
quality paper
2. Work Samples (if relevant)
3. Notepad, Pen
4. Breath mint (before you enter the building)
5. Women: extra pair of pantyhose (keep in your briefcase or car)
What Not to Bring to an Interview

1. Cell phone
2. iPad
3. Gum
4. Cigarettes
5. Candy
6. Soda or coffee
7. Scuffed shoes, messy and/or not-so-clean clothes

While You Wait

The way you sit in the lobby, the way you greet the receptionist and the interviewer, and the
way you wait, will all have an impact on whether you are going to be considered for the job. Be
friendly and pleasant, but, not overbearing. If you need to wait, sit quietly (no phone calls) and
patiently. Shake hands with the interviewer. Your handshake should be firm - not sticky or
wimpy. To avoid sweaty palms, visit the rest room, wash your hands, then run them under cool
water prior to the interview. Keep your palms open rather than clenched in a fist and keep a
tissue you in your pocket to (surreptitiously) wipe them.

Nonverbal Communication during the Interview

1. Make eye contact with the interviewer for a few seconds at a time.

2. Smile and nod (at appropriate times) when the interviewer is talking, but, don't overdo it.
Don't laugh unless the interviewer does first.

3. Be polite and keep an even tone to your speech. Don't be too loud or too quiet.

4. Don't slouch.

5. Do relax and lean forward a little towards the interviewer so you appear interested and
engaged.

6. Don't lean back. You will look too casual and relaxed.

7. Keep your feet on the floor and your back against the lower back of the chair.

8. Pay attention, be attentive and interested.

9. Listen.

10. Don't interrupt.

11. Stay calm. Even if you had a bad experience at a previous position or were fired, keep your
emotions to yourself and do not show anger or frown.

12. Not sure what to do with your hands? Hold a pen and your notepad or rest an arm on the
chair or on your lap, so you look comfortable. Don't let your arms fly around the room when
you're making a point.

Activity

1. Body language for the interview

Each group find the good technique on body language for the
interview

2. Interview

Separate in to 2 group
Interviewer
Interviewee
Find the format of interview (each person)
Unit 8 Impression management
Impression Management - Invent your introduction First impressions are absolutely critical for
interview success. The impression you provide within the first few minutes will be the one that
sticks and, anything following, will become merely a confirmation of that first impression. So,
to assist you in getting off to the very best start, there are some tips that will make you appear
confident, friendly, relaxed and professional.

On arrival
Upon arriving at the venue, approach the reception desk and introduce yourself, your purpose
and whom you are expecting to meet. “Hello, my name is Jane Doe and I’m here for an
interview with Carrie Loren” Once signed in, thank the receptionist and take a seat in the
waiting area.

Meeting the candidates

If you are attending on open day or group selection process where other candidates will be
present, you will have many introductions to contend with. These introductions are just as
important as any other and must not be underestimated.

Candidate introductions should be handled in much the same way as any other, however, you
may keep these slightly less formal if you wish. As you approach the candidates, smile and
make eyes contact, then say hello and introduce yourself. In a one to one introduction, offer a
handshake if you desire. In a group introduction, a handshake is unnecessary. If the candidate
responds positively to your approach, you may engage in further small talk.

Meeting the recruiter

When you meet each recruiter for the first time, be sure to stand up straight, make eye
contact and smile. Then, allow the recruiter to initiate the introduction and the handshake.

Impression Management – Polish your Image

During the first few minutes of the interview, the recruitment team will make certain
judgment about a candidate’s character and suitability based on their appearance. Thus, if we
are to succeed in creating that all important positive first impression, it is essential that we
make a valid effort to present a polished and conservative image. For maximum impact, classic
formal business attire is a safe choice that will give a clean, polished and professional
appearance.
Grooming
1. Hand & Nails Clean, neatly trimmed and reasonable in length. Avoid charms,
glitter and multicolored polish.
2. Cosmetics Less is more in a formal interview setting where a natural and
polished look will be appreciated.
3. Hair Neat and well groomed, and outrageous colors or style should be avoided.

Accessorize
1. Perfume & Cologne Avoid using them or select a light scent and wear them sparingly.

2. Jewelry Keep jewelry minimal and conservative. Wear no more than one ring per hand
and avoid oversized pieces.

3. Watch wear a simple working watch.

4. Portfolio Consider carrying a small leather portfolio rather than a briefcase or

handbag.
Elevator Speech

Create your elevator speech

Feel the wheel below to help you brainstorm ideas for use in your elevator speech. When you
are done, write out your elevator pitch on the next paper.
Unit 9 Job Interview
Instruction

Lucky draw into each pair

Do the real interview in front of the class

Unit 10 Cover letter and Resume
Differences between a CV and Cover Letter

A cover letter is an introduction to yourself with regard to the job opening you are applying for.
Cover letters are generally one page at most in length, divided into a header, introduction,
body, and closing.

Curriculum Vitae may include a cover letter along with other details which are important when
applying for international jobs, fellowships, grants, research, scientific and academic positions.
The CV is used to screen applicants, often followed by an interview, when seeking employment.

A cover letter includes general details about a person like name, contact information,
educational and professional qualification, work experience and career goal or what a person is
looking for in terms of a job profile. A cover letter should not be confused with a resume as it
does not include all the details of a resume. The cover letter should have enough details so that
it complements the Curriculum Vitae and also interests the person reading it.

Cover Letter Curriculum Vitae

Length Less than one page Two pages or a little more

Content Brief information about the Name, contact information,

person, work experience, Job
profile looking for, career
goal.
Commonly written as: Cover letter
Purpose: To complement the CV or
resume, briefly introduce
yourself and explain your
interest and fit for the job
education, work experience
and relevant work-related
skills. Includes a summary of
academic background as well
as teaching and research
experience, publications,
presentations, awards,
honors, affiliations and other
details
CV
In Europe, the Middle East,
Africa and Asia, employers
expect a CV. In the U.S., a CV
is used primarily when
applying for academic,
education, scientific or
research positions.
Cover letter

1. Personalize

Every cover letter you write should be tailored to the job you’re applying for — just like your
resume. Study the job posting carefully, and make a quick list of any essential qualifications.

2. Tell a Story

To grab a recruiter’s attention, a good narrative—with a killer opening line—is everything.

3. Use Bullet Points to Show Impact

Hiring managers are usually slammed with applications, so short, quick cover letters are
preferable to bloated ones, says Paul Wolfe, Senior Vice President of human resources at job
site Indeed.

4. Highlight Culture Fit

It’s often overlooked, but a major function of the cover letter is to show a company how well
you’d mesh with the culture.

5. End with an Ask

The goal of a cover letter is to convince the person reading it to make the next move in the
hiring process — with a phone call, interview, or otherwise. Ending on a question opens that
door without groveling for it.
Curriculum Vitae vs Résumé

A résumé (commonly written as "resume") contains a summary or listing of a person's relevant

job experience and education. A curriculum vitae (CV) is similar but focuses more on education,
publications, and other accomplishments. Both are typically used to screen applicants, often
followed by an interview, when seeking employment.
What is included in a resume vs a CV

A résumé is more focused on previous work experience - employment history and key
achievements in prior jobs. A CV, on the other hand, includes a summary of academic
background as well as teaching and research experience, publications, presentations, awards,
honors, affiliations and other details. Both CV and résumé include the person's name, contact
information, education, work experience and relevant workrelated skills.

Not sure what to include in your resume? Before you start writing your resume, review an
outline of what you will need to include and get all the information ready. It will be easier to
write it if you compile all the information before you start. Then fill in the outline and format
the finished version of your resume.

Here's a resume outline that includes all the information you need to include in your own
resume.

Source: http://www.diffen.com/difference
Resume Outline
1. Resume Heading The heading section of your resume should include your name, address,
phone number, email address and phone number:

First Name

Last Name

Street Address City, State, Zip

Phone number

Email Address

LinkedIn Profile URL (optional)

2. Objective (optional) A resume objective is a brief statement (a sentence or two) stating your
employment goals. If you choose to include an objective on your resume, tailor it to match
what the employer is seeking in the job posting you're applying for.

3. Career Highlights / Qualifications (optional) A career highlights / qualifications section, also

called a resume summary statment, of a resume is an optional customized section of a resume
that lists key achievements, skills, traits, and experience relevant to the job for which you are
applying. This section, if you use it, should be customized, as well.

4. Professional Experience Include a list of the most recent companies you have worked for in
the Experience section of your resume. If you have extensive work experience you don't need
to include more than the last 10 - 15 years on your resume. Include a bulleted list of job
responsiblities and your dates of employment for each position:

5. Company

City, State

Dates Worked

6. Job Title

Responsibility #1

Responsibility #2
7. Education Include college, graduate school, continuing education, certifications and relevent
seminars and classes in the Education section of your resume:

College, Degree

Awards, Honors

8. Qualifications and Skills Include a list of qualifications and skills related to the jobs for which
you are applying in this section. A bulleted list is the best way to format this section:

Skill #1

Skill #2

Resume Sections

Also take a look at each of the sections that you need to include in a resume, along with the
appropriate format and advice on what information include in each section.

Source: http://jobsearch.about.com
Next week

Bring laptop to the class

Unit 11 Creating the CV

Instruction

You have to create the CV on your own

Unit 12 Report Presentation Guideline
Group of 6

Creating career preparation manual in your modern technique in a booklet

Must including

1. Technique of writing cover letter

2. Technique of writing CV
3. Dress code
4. Preparing before interview
5. During interview
6. Word that can use and do not use
7. Another technique

Submitting

1. Modern booklet

Presenting

Creating 8 minutes video of your technique (Interview preparation demonstration)