Terrance Gaines

 3157 Thornapple Court  Abingdon, Maryland 21009  443.542.8130  terrance.gaines@gmail.com

SUMMARY OF QUALIFICATIONS

 Results-oriented telecommunications professional with over five years of experience in computer-

aided facilities management (CAFM), network implementation and IT infrastructure management.
 Proficient in producing and analyzing CAD-generated documents.
 Experienced in motivating and influencing stakeholders through effective communication and
constructive feedback.
 Proven success in managing priorities, maintaining resources and documentation for multiple
projects.
 Creative problem-solver capable of generating innovative approaches for fulfilling requirements
and meeting expectations.

CORE COMPETENCIES

 Facilities Management  Technical  Requirements Management

 Project Management Analysis  Troubleshooting/Problem
 Technical Support Resolution

PROFESSIONAL EXPERIENCE
February 2009 – Present Quality Technology, Inc. Bethesda, MD
Telecommunications Specialist – Contractor, National Institutes of Health
• Provide technical support for the Infrastructural Graphical Database (IGDB) team and the Cable
Management Branch for projects, daily adds, moves, and changes utilizing processes and
standards defined by the IGDB team.
• Review and analyze IT infrastructure data to expand the current scope of the Infrastructure
Graphical Database.
• Update architectural, cabling and telecommunications as-built and major project pre-build floor
plans to reflect current field environment using AutoCAD drafting and Archibus FM software.
• Coordinate cabling installation data to support small office moves and to generate pre-build
specifications.

October 2007 – December 2008 Constellation Energy Baltimore, MD

Documentation Specialist
• Managed Computer-Aided Facilities Management (CAFM) system for Constellation Energy’s
Corporate Real Estate division.
• Assisted with the development and implementation of new processes and standards within the
CAFM system.
• Provided input and support to the space planning, facilities, and move coordination teams with
vital space information and data integrity.
• Interfaced with IT project managers and vendors/re-sellers of CAFM system application
deployments.
• Converted architectural CAD files to as-built drawings for utilization by Archibus Facilities
Management software.
• Updated and maintained architectural as-built CAD files and occupancy plans using AutoCAD
drafting software.
• Updated specifications on leased buildings and company-owned property data in Archibus

1
Terrance Gaines
 3157 Thornapple Court  Abingdon, Maryland 21009  443.542.8130  terrance.gaines@gmail.com
Facilities Management software.
• Performed data validations on a daily, weekly and monthly basis.

November 2005 – October 2008 Johns Hopkins University Baltimore, MD

Space Inventory System Administrator
• Managed the Computer-Aided Facilities Management database for the Homewood Campus,
School of Medicine, and School of Public Health.
• Provided support to the Office of Design and Construction, Finance and Administration, and
Facilities Management on facilities management-related projects for properties owned and leased
by the university.
• Collaborated with IT team to implement and ensure network connectivity, and to troubleshoot
Archibus Facilities Management software on server(s).
• Performed backup and recovery procedures for Archibus.
• Updated and maintained architectural CAD as-built floor plans for the university’s Homewood
Campus and university-owned buildings and leased space throughout the state.

August 2004 – November 2005 Johns Hopkins University Baltimore, MD

CADD Technician
• Updated architectural CAD as-built floor plans for the Homewood Campus and university-owned
buildings and leased properties throughout the state.
• Collaborated with departments and divisional units to ensure data accuracy within the CAFM
system.
• Conducted routine field-checks to verify accuracy of floor plan and space occupancy.
• Maintained the Office of Facilities Management’s plan room.

February 2003 – August 2004 Mueller Associates, Inc. Baltimore, MD

CADD Operator
• Coordinated architectural CAD drawings for the Mechanical, Electrical, Plumbing, and Fire-
protection disciplines.
• Generated design layouts from engineering sketches and instruction, and worked with certified
engineers to develop construction documents and as-built drawings.
• Conducted site visits/field surveys of existing conditions.

EDUCATION
A.A.S., Architecture & Engineering  Community College of Baltimore County  Catonsville, MD 2006
B.S., Political Science  Tennessee State University  Nashville, TN  2001

TECHNICAL SKILLS

 Working knowledge of Autodesk Architectural Desktop, Revit, MS DOS, Linux, Microstation, .lsp
programming, Cold Fusion, and networking.
 Solid background with MS Windows, MS Office, Windows Server, SQL Server
 Experienced in AutoCAD 2000-2009 and Archibus FM 12-17.1

PROFESSIONAL CERTIFICATIONS & RECOGNITION

2
Terrance Gaines
 3157 Thornapple Court  Abingdon, Maryland 21009  443.542.8130  terrance.gaines@gmail.com
2006  CAD Operator Certificate  Community College of Baltimore County  Catonsville, MD