ISG technology’s Managed Service delivers important business benefits
Why outsource?
Increasingly, IT and network services are a core
component in the productivity of any company,
regardless of size. If systems fail and users do
not receive timely support, this ultimately impacts
Who should outsource?
Small businesses
Small businesses often find it difficult to justify
the cost of hiring just one or two technical
people. Workloads are typically too minimal to
accommodate a full time position and attempting
to establish an in-house department where there
simply isn’t the demand leads to inefficiency and
staff retention issues. Subscribing to sufficient
support certainly makes more business sense
for smaller organisations operating with fewer
than 50 staff.
What we offer
At ISG technology we’ve provided IT managed
services since 1995. We’re a UK-based
operation with a large, nationwide team offering
remote and on-site support. Backed by our
Nearshore operation in Sofia, Bulgaria, we can
deliver around the clock, non-customer facing
services in a truly cost effective way.
Our complete managed services
offering includes:
IT services helpdesk
ISG does not operate like a call centre. All our
customers are assigned a single point of contact
for any technology or application problems.
Furthermore, every telephone or email enquiry
we receive is recorded by the team and
managed through to resolution. As well as
troubleshooting, we’re also on hand to deal with
any day-to-day queries.
on an organisation’s overall performance.
For businesses seeking a variable cost model -
rather than making a longer term investment in an
in-house IT department - outsourcing your
Medium sized firms
For medium sized businesses looking to cut
costs in the current economic downturn, the
more flexible pricing structure that a managed
service delivers is an increasingly attractive option.
It is possible to outsource your entire function
or, if appropriate, specific elements of your IT
requirements to a suitable provider, such as ISG
technology, and in doing so free up valuable
in-house technical expertise. As well as benefiting
the wider company, it opens up personal
development opportunities at an individual level.
Remote assistance
Our team of professionals provides non-stop
technical support day or night, and with permission
can take control of your computer(s) remotely in
order to resolve any issues as quickly as possible.
We pride ourselves on delivering a personalised
service, thanks to the unique way in which we
structure our teams. All staff assigned to your
business have a detailed understanding of your
technology and are a constant contact, enabling
them to build crucial relationships with your
end-users. Coupled with an expert understanding
of Microsoft networks and applications, our
customers can be assured of the highest possible
service levels at all times.
Deskside assistance
Sometimes on-site, face-to-face support is
required. Depending on the size of your company,
your culture and needs, we can provide full or
part-time staff based at your premises, or work on
an intermittent basis as and when you need more
comprehensive support.
Head Office
Ashmead House, Eversley Way.
Crabtree Office Village, Egham TW20 8RY
requirements to a trusted service provider can
present a more cost effective, yet equally
reliable solution.
Large corporate organisations
Working with an IT services provider enables
larger enterprises to hand over the essential,
every day tasks such as network management
and server operations. It also means that they
have a reliable partner on-hand with whom they
can entrust specific projects like virtualisation,
storage area networking or Microsoft upgrades.
As well as providing ongoing technical support –
allowing internal resource to focus on long term
IT strategy – an expert technology partner can be
used on a consultancy basis too.
Server management & administration
Network and server issues can potentially impact
on productivity, especially if problems result in
critical data loss. At ISG, we proactively manage
our clients’ networks and servers, being sure
to check data backups, performance and other
criteria on a daily basis. In fact, because we
complete these tests before the working day
begins, we can usually remedy any issues that
may have occurred overnight without you even
noticing a problem.
As part of this offering, a monthly on-site health
check is performed during which we apply the
latest Microsoft patches and run any necessary
housekeeping operations. Network administration
falls within our remit too, so the creation of new
accounts, password resets and the like are all
conducted by our Helpdesk. Simply log your
request and our team will handle the rest.
Visit: www.isg-technology.com
Email: info@isg-technology.com
Tel: 0844 264 0526 Fax: 01784 477962
Highlighting the benefits
Select our Managed Services
offering and take advantage of:
• Reduced costs from a more flexible
pricing structure
• Lower overheads as a
result of reduced recruitment,
training and management
expenses
• Peace of mind enabling
management to focus on wider
business issues
• Bespoke services tailored to meet
your precise requirements
• Proactive support to identify
and resolve potential issues
before impact
• Personalised approach with a
dedicated team of specialists
supporting your IT infrastructure,
business and staff
• Productive workplace because your
business critical applications remain
reliable, up-to-date and accessible
• Strategic ICT advice from people
who will understand your business
plans and can inform you of the
latest technologies to support your
current and future aspirations
• Added value services including
managed email security, online
data backup, disaster recovery and
software licence management
Work with us and work with a recognised
top service provider
We’re also proud to announce that our partnership
with PRS for Music saw us shortlisted as a top three
finalist in the 2009 Service Desk and IT Support
Excellence Awards in the IT Service & Support Small
Team Category.
Sponsored by the Service Desk Institute (SDI),
the Awards recognise and reward the outstanding
achievements of organisations and professionals
working within IT support worldwide and help to
promote excellence, professionalism and innovation
across the profession.
Mike Morrison, CEO, commented: “This
is the second year in succession that ISG
has reached the finals of this prestigious
award, an achievement that is based
on the outstanding support our team
provides to PRS for Music.”
Case Study: PRS for Music
The recently rebranded PRS for Music serves
the interests of writers and publishers of musical
works. The organisation distributes over £600
million in performing rights to tens of thousands of
music creators and maintains a database of over
10 million copyrighted works.
With 1,200 employees in its HQ and regional
offices, using over 200 different applications, the
organisation sought to improve communication
and distribution processes across its six sites.
Working to a comprehensive Service Level
Agreement, ISG was selected to provide PRS
for Music with our Managed Service
encompassing infrastructure, helpdesk and
deskside support, server and storage, networking
and break-fix services.
Since we started working with the company
in 2000, the team has achieved 99.9 per cent
Case Study: Jim Beam
Jim Beam is the world’s best selling bourbon and
the flagship brand of Beam Global Spirits & Wine.
Following a period of acquisitions in 2005, the
Group’s Glasgow-based UK offshoot - Jim Beam
Brands Greater Europe - decided to outsource
its IT function and selected ISG technology as its
preferred partner.
As part of this service, we maintain the
Company’s communication links, personal
computers, servers and Microsoft Office software,
as well as undertaking virus signature updates,
patches and software upgrades. We also provide
high level day-to-day consultation and support,
including the proactive monitoring of network
availability and performance.
Head Office
Ashmead House, Eversley Way,
Crabtree Office Village, Egham TW20 8RY
ISG’s Managed Service has proved
very flexible by ensuring excellent user support
and providing constant improvements. ISG
clearly understands our business and has
built a strategic partnership with us.
Robert Ferrari, IT Support Director,
PRS for Music
server network availability and a recent helpdesk
questionnaire confirmed high levels of user
satisfaction across the organisation.
On the back of our track record, PRS for Music
has recently signed a three year extension to retain
our IT support services and has also tasked us
with upgrading its server networks using the latest
virtualisation techniques.
We now have control of our IT systems
and comply with the Jim Beam worldwide IT
strategy. ISG technology’s technicians are very
responsive and knowledgeable.
Rhona McKeown, Finance &
Administration Manager, Jim Beam
If you are considering a managed
service for all or part of your IT support
requirements and would like to meet
with one of our consultants for a
no-obligation discussion, please
contact Head Office.
Visit: www.isg-technology.com
Email: info@isg-technology.com
Tel: 0844 264 0526 Fax: 01784 477962