Services Brief

Nortel Global Services for OSS

Service Assurance Services
To provide a fully-integrated Service Assurance solution based on IBM Tivoli NetcoolTM
and Nortel Global Services

Challenges • Minimize customer churn risk by transformation offers targeted network

Today, service providers are challenged
to reduce operational costs while
improving an end customer’s quality of
service. The ability to identify, isolate
and resolve issues quickly allows service
providers to provide a wide range of
high-quality services that differentiate
them from the competition. In order to
achieve this goal, organizations require
a real-time service assurance solution
that facilitates day-to-day collabora-
tion, enables instantaneous information
sharing across organizational lines and
enhances organizational productivity.
improving overall Quality of Service
(QoS) and Quality of Experience
(QoE) by consolidating the end-to-
end service delivery management view
Solutions
Nortel and IBM have a broad-based alli-
ance that is developing and delivering
open, comprehensive and integrated
next-generation network solutions that
rapidly and cost-effectively enable high-
value communications applications, new
user services and multimedia network
convergence. The alliance’s network
technologies within the OSS Service
Assurance domain. These solutions
combine IBM Tivoli Netcool solution
components, Nortel’s Domain Manager
solutions based on IBM Tivoli Netcool
and Nortel Global Services for imple-
mentations and value-add capabilities.
An example of this is the IBM Tivoli
Netcool Carrier VoIP Manager* — an
integrated fault, performance and
service management solution for VoIP
service providers. This joint solution
combines Nortel Global Services with

Service providers require solutions

that will allow them to:
• Leverage and protect existing network
investments and provide automated
root-cause analysis to quickly localize
and pinpoint service-impacting fault
and performance issues
• Reduce maintenance and operating
costs associated with managing multi-
vendor, multi-technology converged
networks; simplify the service level
management and the delivery of
converged network services
an IBM network management appli-
cation solution built on top of the
IBM Tivoli Business Service Manager
(TBSM)*, Netcool/OMNIBUS*,
Netcool/PROVISO* and Composite
Application Manager for Internet
Services Monitoring integrated compo-
nents, which include common fault
and historical performance analysis,
probe and service monitors to form a
comprehensive Service Assurance solu-
tion. Nortel Global Services provides
the OSS integration services including
Operations Consulting, Planning and
Deployment services, and Network
Device Integration services for the
Nortel Communication Server 2000
solution and related third-party network
devices. Additionally, Nortel Global
Services offers extension and customiza-
tion to enhance the base tool capabilities
to tailor the solution to a specific service
provider’s configuration.
Services
The Nortel Global Services portfolio
offers an end-to-end capability to
provide assistance in planning a new
network deployment, undertaking a
significant network transformation or
preparing for a capacity expansion that
requires a Service Assurance solution.
Nortel and IBM can shorten deploy-
ment timeframes by using Nortel
consultants, IBM consultants and
Nortel Netcool engineers leveraging
the following service components.

Service Assurance services include
the following:
> Network Operations Strategy and
Pre-planning
• Operations Consulting
> Plan and Deploy
• Integration Planning
• Installation and Acceptance
• Device Integration
> Advanced Services
• Netcool Graphical User Interface
Customization
• Information Correlation, Root
Cause and Automation
• Service Level Management
Customization
Network Operations, Strategy
and Pre-planning
Operations Consulting
Nortel Global Services offers Consulting
services to help our clients transform
their businesses by optimizing the use
of information and communication
technologies. Support provided includes
current state assessments/operations
review, gap analysis, and future state
visioning and recommendations. Nortel
consultants utilize best practice frame-
works and methodologies to uniquely
assess a client’s situation and provide
unbiased solutions and recommenda-
tions that are able to be implemented.
Plan and Deploy
Integration Planning
Nortel Global Services will design an
optimal Service Assurance solution to
meet the service provider’s requirements.
During the initial analysis, Nortel and
IBM will consider the complexity of
the technologies and services being
deployed, the size of the network and
*Note: For details on each of the IBM products, please refer to specific product briefs.
the service provider’s current operational
environment. Nortel and IBM will
then develop the appropriate solu-
tion architecture to meet the service
provider’s requirements, providing an
optimal solution and protecting existing
investment where possible. The recom-
mended solution will be presented to
the customer.
Installation and Acceptance
Nortel Global Services will install,
commission, configure and accept the
IBM Tivoli Netcool solution compo-
nents as defined by an OSS Integration
Planning service. Service focus areas
and deliverables may include: Netcool/
OMNIBUS*, Netcool/IMPACT*,
Network Manager*, Business Service
Manager*, Netcool/Proviso*, Netcool/
Performance Manager for Wireless
Composite Application Manager for
Internet Services Monitoring and the
Netcool Carrier VoIP Manager* overlay
solution.
Device Integration
The introduction of new technology
solutions and their associated devices
needs to be integrated into either an
existing or new IBM Tivoli Netcool
solution.
Nortel will integrate the new devices
and element managers into the IBM
Tivoli Netcool solution components.
The activities cover the configuration
for device detection, the collection of
events and performance data, the defini-
tion of the rules files and reach-through
to the device or element manager to
allow detailed analysis. The service
ensures that the integrated IBM Tivoli
Netcool solution is correctly scaled,
engineered and tested.
Advanced Services
Graphical User Interface (GUI)
Customization
Every service provider has different
requirements regarding the informa-
tion that is presented to users. Nortel
can customize the views available to
users depending on functions and
needs, i.e., creation of views for execu-
tives, marketers, operations personnel,
engineering and end customers.
The customization, for example, can
take the form of adding graphical maps,
links to other tools, web pages that
provide access to the relevant informa-
tion and views that boost job function
performance.
Information Correlation,
Root Cause and Automation
Operations center personnel have
increasing demands to understand the
issues and problems in a network and
resolve those problems promptly. IBM’s
Tivoli Netcool solutions provide the
building blocks required to achieve
these goals. Nortel can provide profes-
sional services to correlate information
from the various data sources and can
help service providers automate root
cause analysis and problem resolution.
Optimized Performance
Management
Today’s networks generate large volumes
of operational measurements and
performance statistics which need to
be combined into more meaningful
and useful information. Nortel, with
the knowledge of network solutions
and services, can develop the relevant
Key Performance Indicators (KPIs) and
Key Quality Indicators (KQIs). These
KPIs/KQIs, when implemented within
reports in the IBM Tivoli Netcool
performance tools, quickly provide > Reduce deployment timeframes
a clear representation of the network and risks — Nortel and IBM offer
health, current issues and trends. pre-integrated, pre-validated Service
Thresholds can be assigned to the Assurance solutions that enable
KPIs/KQIs that generate events/alarms shorter deployment intervals. These
which are propagated into IBM TN solutions can then be customized
OMNIBUS for operations personnel to meet the specific service provider
to review. requirements.
> Improve Service Level Agreement
Service Level Management
compliance — The ability to antici-
Nortel understands that the manage- pate when to expand the network
ment of services is extremely important to cope with growth, and to act on
if you want to retain your customers. service-impacting issues proactively,
Using the events/alarms generated improving compliancy with Service
against KQIs/KPIs, network alarms and Level Agreements.
events generated from thresholds associ-
ated with other information sources
(CDRs, QoS data, Trouble Ticketing
metrics, etc.), Nortel can develop a
detailed service model for particular
technologies and services. The results
are presented as a service availability
view to operations, management and
end customers through the IBM TN
Visualization client.
Benefits
Nortel and IBM understand the issues
service providers face in managing
increasingly complex converged
networks and technologies. Our
partnership brings together our unique
strengths in IT applications, network
technologies and professional services
and offers service providers an opportu-
nity to:
> Reduce operational costs — Our
solution allows service providers to
spend less time investigating prob-
lems, consolidates the management
view of Nortel and multi-vendor,
multi-technology networks and
devices onto a single platform, and
eliminates the need to develop in-
house installation, configuration,
integration and support expertise.

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Nortel is a recognized leader in delivering communications capabilities that make the promise
of Business Made Simple a reality for our customers. Our next-generation technologies, for
both service provider and enterprise networks, support multimedia and business-critical appli-
cations. Nortel’s technologies are designed to help eliminate today’s barriers to efficiency, speed
and performance by simplifying networks and connecting people to the information they
need, when they need it. Nortel does business in more than 150 countries around the world.
For more information, visit Nortel on the Web at www.nortel.com. For the latest Nortel news,
visit www.nortel.com/news.
For more information, contact your Nortel representative, or call 1-800-4 NORTEL or
1-800-466-7835 from anywhere in North America.
Nortel, the Nortel logo, Nortel Business Made Simple and the Globemark are trademarks of
Nortel Networks. All other trademarks are the property of their owners.

Note: * For details of each of the IBM products, please refer to specific product briefs.

Copyright © 2008 Nortel Networks. All rights reserved. Information in this document is
subject to change without notice. Nortel assumes no responsibility for any errors that may
appear in this document.

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