QUALITY CIRCLE Introduction

► Itis a work group of

employee to discuss:
> quality problems,
> investigate causes,
> recommend solutions and
> take corrective actions.

02/03/11 Developed & Designed by 1

SSehgal
 QUALITY CIRCLE Methodology & Benefits

► Itis the participatory

program of employee of
various departments.
> The methodology is:
 the people who identify/ create
the problems, is the best
known / source to over come
with proper solutions.

02/03/11 Developed & Designed by 2

SSehgal
 Methodology & Benefits
QUALITY CIRCLE Contd:

> The benefit are :

 people’s attitudes and behavior;
 the enthusiastic reactions of
workers,
 personal involvement in solving
problems and
 improved quality for both internal
and external customers and
monetary savings.

02/03/11 Developed & Designed by 3

SSehgal
 QUALITY CIRCLE Composition

► QualityCircle will consist of 07

to 10 (as suitable) employees:

TEAM LEADER

COORDINATOR MEMBERS

02/03/11 Developed & Designed by 4

SSehgal
 QUALITY CIRCLE Functions

► Team Leader
> Responsibilities / Functions
 conduct circle meetings regularly.
 involve each member in the
activities
 set Circle goals & improves
performance
 delegates responsibility
 bring a consensus approach in
problem solving
 review progress/goals set for
themselves
 arrange presentation of
achievement
02/03/11 Developed & Designed by 5
SSehgal
 QUALITY CIRCLE Functions; Contd:

► Coordinator
> coordinates the activities to make
the operation of Q. C. smooth,
effective and self sustained.
> Responsibilities / Functions
 ensure regularity of circle meeting.
 ensure minutes of the meeting are
prepared and circulated well in time.
 help to circle members &
 organize training programs for
members

02/03/11 Developed & Designed by 6

SSehgal
 QUALITY CIRCLE Function; contd:

► Members
> Basic elements of the structure of
quality circles from the concern
work area.
> Responsibilities / Functions
 meet regularly and actively participating;
 contribute ideas for problem solving;
 assist the leader in data gathering, record
keeping, interacting with other area’s.
 strive for highest standards of performance
of the circle.
 get involved in the improvement of the total
performance of the organization.

02/03/11 Developed & Designed by 7

SSehgal
 QUALITY CIRCLE Operation

► Frequency of the meeting

> Twice in a month on agreed
date (preferably on second
and fourth Saturday).

02/03/11 Developed & Designed by 8

SSehgal
 QUALITY CIRCLE Operation

► Record of meeting
> Minutes of the meeting will be
prepared and circulated to all
concerned with in 48 hours of
the meeting.

02/03/11 Developed & Designed by 9

SSehgal
 QUALITY CIRCLE Operation

► Recommendation
> The best suggestion on quality
would be appreciated &
recognized. The concerned
person will also be awarded
with Certificate of Merit.

02/03/11 Developed & Designed by 10

SSehgal
 QUALITY CIRCLE Process / Flow Chart

QUALITY PROBLEMS / IMPROVEMENTS

By External Source
By Internal Source

Problem Identification

Categorization i.e.
Critical; major, minor

Analysis of Problem
Solutions / Recommendations

by the Approval Management

Implementation
Review Effectiveness
02/03/11 Developed & Designed by 11
SSehgal