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Triplay/Quadruple play services

over IP networks

Mai 2008

CertifiÄ ISO 9001-2000


Introduction
Lecture on triple/quadruple play services during two half days :
13 and 20 of May 2008
€1st half day presentation: wired environment (3P)
€2nd half day presentation: wired and mobile access(4P)

Goal: presentation of the complex triple and quadruple play


services business;

About me:
Consultant Manager in Telecom Industry
€ VoIP, IPTV and VOD services deployment
€ Banking services deployment
€ Services quality deployment (QoS, QoE, ITIL, CMMI)
€ NGN network

Fr€d€ric Bard - Mai 2008 - ISEP 2


CertifiÄ ISO 9001-2000
Prerequisites

Global vision on Multimedia services delivery

Different sub-parts of system already seen during studies

Focus on system integration


Network infrastructure
Information Technology
Organization

€Technically (new functionalities, ubiquity, interoperability)


€Organizational (integration of Telco/Content Provider)
€Customer delivery support and satisfaction

Fr€d€ric Bard - Mai 2008 - ISEP


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CertifiÄ ISO 9001-2000
First Half Day session

Triple Play = Internet + Video/Audio + Voice

Fr€d€ric Bard - Mai 2008 - ISEP


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CertifiÄ ISO 9001-2000
Overview of first half day session #1
Triple play Multimedia services:
€ Audio compression: streaming and webradio
€ Video compression : features for VOD, IPTV, videophone
and residential videosurveillance.
€ Voice compression: VoIP
€ Internet: download (DIVX, MP3)
The infrastructure necessary for triple play services:
€ Network Infrastructure
€ Information Technology
€ OSS/BSS integration
€ IPTV, VoD Head end and content providers
€ VoIP Centrex
€ Evolutions of architectures for IPTV, VOD and VoIP

Fr€d€ric Bard - Mai 2008 - ISEP 5


CertifiÄ ISO 9001-2000
Overview of half day session #2

€ DRM
€ CoS and QoS management
€ Some performances figures
€ Quadruple play:
• 3GPP
• NGN
• IMS

Fr€d€ric Bard - Mai 2008 - ISEP 6


CertifiÄ ISO 9001-2000
Different types of services : Voice,
Audio and Video
€ Download of music, movies and pictures (ftp, http, bittorrent,€).
€ Webradio et Web TV: audio and video streaming via IP/TCP/http
(Real, Quicktime,€)
€ VoIP and Videophone: media transmission with IP/UDP/RTP
and signaling by H323 or SIP. Proprietary softphone like Skype,
Wengo.
€ IPTV: digital TV program streaming over UDP/IP :
• Multicast of the programs over the network
• User register to one of the program.
€ VOD: Video On Demand
• pay per view or periodic fee
• IP/UDP/RTP or IP/UDP streaming with RTSP signalisation.

Fr€d€ric Bard - Mai 2008 - ISEP


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CertifiÄ ISO 9001-2000
Use of Network layered protocols

Signalisation Quality of Service control media transport


Application

M€dias encapsul€es
G7xx, H26x,MPEGx
H.323 SIP RTSP RSVP RTCP
RTP
Physique DonnÄe RÄseau Transport

TCP UDP

IPv4, IPv6

PPP AAL3/4 AAL5 PPP

Sonet ATM Ethernet V.34

Fr€d€ric Bard - Mai 2008 - ISEP


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CertifiÄ ISO 9001-2000
Ex: IPTV Services support

‚ IPTV Services Requirements


‚ IPTV Architecture
‚ IPTV service scenarios

Fr€d€ric Bard - Mai 2008 - ISEP 9


CertifiÄ ISO 9001-2000
Core Network: IP/MPLS
IP/MPLS
Partner
Used by residential and
Company Nomadic
user
professional users =>
Serve PCs/IP
P
Cs
Use of CoS
CoS,, VPN ur Phone
s
Dial Access
Routeur RTC
VPN QoS Routeurs
IPsec CE
Provider 10
Internet Mbps
Edge (LS ou Acc€s
Internet Layer
Service provider InterLA redondant
Core N)
Main Site
Passerelle Layer PE
Routers
Internet

DWDM/ Network &


P
Routers SDH Services
Core Management
Centre
Secondary site
155Mb
ps
xDSL
512Kb
CE Router ps
(xDSL)
End--user site
End

PCs / IP
Phones T€l€vision
STB

Fr€d€ric Bard - Mai 2008 - ISEP 10


CertifiÄ ISO 9001-2000
Network stream

Multicast :
€ IPTV encoded + crypted streams
Unicast:
€ VOD encoded + crypted streams
€ Network admin (Netbios, AD, TS)
€ Service admin (provisioning)
€ Backup/Restore of IAD/STB
€ Network monitoring (Patrol, SNMP,•)

Fr€d€ric Bard - Mai 2008 - ISEP 11


CertifiÄ ISO 9001-2000
Ex: NOC tools deployment
Email Infovista Sitescope NetSaint What's Up

Trap snmp
syslog
Co
Net nnecto
coo
l/OM r for
NIb
us Performances
monitoring
Alert and SIG
ol
BMC Patr
Prob es collectingh
server Collecting
server
ISM e
ob
NETCOOL Pr
M
IS

NETCOOL
Serveur process
‚looperƒ (freeware)
Object
Server
3.5
process ‚looperƒ (freeware)
or
‚gatewayƒ Netcool (under licence)

Fr€d€ric Bard - Mai 2008 - ISEP 12


CertifiÄ ISO 9001-2000
Ex: Purchase and delivery of an video or
audio download

Fr€d€ric Bard - Mai 2008 - ISEP 13


CertifiÄ ISO 9001-2000
Ex: Purchase and delivery of an video or
audio dowload
Download Order • Business Services Support
title and media format (BSS)

Create() Start() • Link of many Databases and


services handlers.
Order handling Service
Download Service
Order
Management
Identification()
DB
Inventory Service
Media Access
Inventory
Resource Billing record DB

Creation() Creation()

Content Provider Service CRM/Billing service

Content Provider CRB/Billing


DB DB

Fr€d€ric Bard - Mai 2008 - ISEP 14


CertifiÄ ISO 9001-2000
Media delivery
Business Support Service (BSS)
Customer subscription to the services
A complex chain
Media Catalogue
of support services Customer Interface to his credits and billing
status
Billing management
Delivery management

Operation Support Service (OSS)


Music and Video Encryption
Authentification and DRM Data exchanges
Various data Base •Administration
Customer Middleware Portail, •Provisioning
•Supervision
IPTV Program bouquet generation •Backup
Informations on IPTV future program
Informations on VOD: summary, teaser , comment
Proxy, DNS, Active Directory

Fr€d€ric Bard - Mai 2008 - ISEP 15


CertifiÄ ISO 9001-2000
OSS/BSS integration for IPTV
NETWORK INTERFACE

SERVICE INTEGRATION
Order handling

eCommerce Middleware Activation


Platform
Inventory

Web Order
Assurance

EBPP

Logistic, Revenue share, DRM,

Billing
TV portal Order
Charging

Rating

Settlement
Fr€d€ric Bard - Mai 2008 - ISEP 16
CertifiÄ ISO 9001-2000
Information technology Infrastructure

Web Web

Portal Middleware
AD, Proxy EPG DB cluster
FTP
DNS,
NTP

Video
Stream
Video
Stream Ciphering

Remote Content
provider
Backbone
Key DB
DRM +Key
distribution
IP/TV
Broadcast
Server
Video Video
Stream Stream
Content provider

Bouquet
Fr€d€ric Bard - Maichannels
2008 - ISEP
generation
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CertifiÄ ISO 9001-2000
The team organization

The tasks , technical tools and organization of


departments involved in triple play service delivery:

€ Hotline and Customer contact (COP)


€ Service insurance
€ Quality service
€ Engineering service
€ NOC
€ Development services

Fr€d€ric Bard - Mai 2008 - ISEP 18


CertifiÄ ISO 9001-2000
OSS/BSS, informations needed by who
Network
Customer Operation
Operation Service Service Control Engineerin Development
Functions Subfunctions (COP) Assurance QualitÄ (NOC) g Service Service
Authentication Y Y Y Y Y Y
User Group Management Y Y Y Y Y Y
Search Engine N Y N N Y Y
Logs Informations
Log Access N Y N N Y Y
QOS part N Y Y N Y Y
QOS : Iptv Statistics Subscribers park N N N N Y Y
N
QOS : VOD Statistics N Y Y N Y Y
Network Informations Y Y Y Y Y Y
Channels Informations N Y Y Y Y Y
Statistics informations Y Y Y Y Y Y
Customer Informations Y Y Y Y Y Y
Rights informations (read) Y Y Y Y Y Y
Rights informations (write) N N N N Y Y
Customer group list
informations (write) N N N N Y Y
IPTV/VOD Customer Customer group list
Informations informations (read) N N N Y Y Y
Payment Channels Y Y Y Y Y Y
VOD informations Y Y Y Y Y Y
Set-top box informations Y Y Y Y Y Y
Snmp requests Y Y Y Y Y Y
DHCP informations Y Y Y Y Y Y

Fr€d€ric Bard - Mai 2008 - ISEP 19


CertifiÄ ISO 9001-2000
Physical security

€ Internal server redundancy:


• Double CPU, power supply and cooling devices

• HDD in mirroring mode (RAID 1)

€ Functional server redundancy


• Load balancing

• Cluster with links redundancy (SCSI)

€ Network equipment redundancy


• High availability: Active/Passive mode

€ Content Provider Access point redundancy

Fr€d€ric Bard - Mai 2008 - ISEP 20


CertifiÄ ISO 9001-2000
Ex: Logical security and monitoring

€ Firewall : Internal and external DMZ

€ Traffic shapping

€ NOC monitoring (NAGIOS, CACTI, BMC


patrol)

€ Metrology: QoS € QoE

€ Backup : periodic and automatic

Fr€d€ric Bard - Mai 2008 - ISEP 21


CertifiÄ ISO 9001-2000
Typical features of
Customer Premise Equipment (CPE)
€ Internet access device (IAD)
• 2 tel. ports, 4 Ethernet, WIFI 802.11g
• 1 USBm (print server, HDD€)
• Legacy applications (ADSL, Firewall, DHCP,
router€)
€ Set top box (STB)
• 1 HDMI, MPEG 2/4 SD/HD, DVB-T
• PVR (internal HDD 40 GB)
• Rich A/V connectivity (SCART, L/R, YUV€)
• 3 USBm (ext. HDD, Webcam, game station, €)

€ Remote diagnostic (SNMP,TR069)

Fr€d€ric Bard - Mai 2008 - ISEP


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CertifiÄ ISO 9001-2000
Internet Acces Device (IAD
(IAD))

Fr€d€ric Bard - Mai 2008 - ISEP


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CertifiÄ ISO 9001-2000
Functional Architecture of the TV CPE

Fr€d€ric Bard - Mai 2008 - ISEP


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CertifiÄ ISO 9001-2000
Signal processing Toolbox for
Multimedia content coding
€Video, Audio, Voice coding in services delivered over Internet Protocols (IP)

€Video codec:
H.264/AVC video, VC 1 video, AVS video.
DTV or HDTV

€ Audio codec:
HE AAC v2 audio, Extended AMR WB (AMR WB+) audio, and AC-3 and
Enhanced AC-3 audio.
Stereo (2+1) or spatial sound (5+1)
€ Speech codecs:
G711, G726, G722
G723, G728, G729
AMR

€Delivery directly over IP/UDP and MPEG2 -TS.

€Usage of RTP, RTCP for realtime service like VoIP and videophone.
Fr€d€ric Bard - Mai 2008 - ISEP
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CertifiÄ ISO 9001-2000
HDTV Picture aspect ratios
€ HDTV is defined by a 1080 vertical resolution in 16/9 aspect
ratio by ITU-R BT.709.
€ USA ATSC organisation declare any vertical resolution higher
than 720 lines as HDTV (HD ready and FullHD marketing)

Pr€sentation ON-X • ao‚t 2006 26


CertifiÄ ISO 9001-2000
Main Technologies

€ MPEG2: Audio/ Video codec worldwide success


€ MPEG4: Audio/ Video codec + toolbox , version
2 et 10 (AVC) = H264
€ VC1: Microsoft video codec (involved in the
MPEG4 standardization => DIVX)
€ MPEG7 : Multimedia content indexing and
retrieval
€ MPEG21: Multiple modal, Multiple standard
Multimedia chain : creation, production,
transmission, consomption

Fr€d€ric Bard - Mai 2008 - ISEP 27


CertifiÄ ISO 9001-2000
IPTV functionnal description

Content Provider Service Provider Network Provider End User

Fr€d€ric Bard - Mai 2008 - ISEP 28


CertifiÄ ISO 9001-2000
IPTV middleware,
application and content server

Content Provider Service Provider Network Provider End User


Toolbox for content coding

Content Provisionning IPTV Middleware

Service Navigation

IPTV Metadata

Fr€d€ric Bard - Mai 2008 - ISEP 29


CertifiÄ ISO 9001-2000
IPTV 1st generation
•multi/
multi/uni
uni--cast used among the delivery chain
•MPEG 2 or 4 video encoding
Content providers •Streaming en MPEG2 TS via UDP ou RTP
(C+,TPS, thematics programs)

Multicast Rights information and


Digital
control management
Certificate
Video Servers
DRM

Access Rights control Access Rights


Multicast - Authentification key
-egibility keys
-Paid rights
IPTV Portal -Parental control Billing and
BouquetBouquet
A Accounting
PIM Multicast B
(BSS)
domain Digital
Certificate
IGMP leave/ join IGMP leave/ join

Multicast
unicast BSA T€l€vision
IP/MPLS BSR IGMP snooping
PPPo.
Fr€d€ric Bard - Mai 2008 - ISEP 30
CertifiÄ ISO 9001-2000
IPoE
IPTV 2nd Generation
Enhancement of tuning and services optimization
Ex1: QoS et QoE informations from the Customer STB via SNMP
Ex1:
traps,,TR69
traps
Ex2:: Channel Change delay (zapping) enhancement
Ex2
•multicast/unicast over IP/
IP/MPLS
MPLS (MSTV
MSTV)) and I frame repeater
(Alcatel).
(Alcatel ).
•At STB level
level:: MPEG2 TS , video
video/audio
/audio decoder enhancements
enhancements..
Ex3:: proxy video in the network ((NPVR
Ex3 NPVR))
Ex4:: Transmission (HDTV).
Ex4
Ex5:: PIP to divert viewer during channel change (psychological
Ex5 (psychological )
Ex6:: Enregistrement pour le ‚ Time shifting ƒ.
Ex6
Ex7;:
Ex7 ;: FEC processing to limit packet loss

Fr€d€ric Bard - Mai 2008 - ISEP 31


CertifiÄ ISO 9001-2000
IPTV 2nd Generation
Generation:: IGMP proxy

Content providers
(C+,TPS, thematics programs)

Multicast Rights information and control management


Certificat
num„rique
Video Servers
DRM

Access Rights control


Multicast Access Rights
- Authentification key
-egibility keys
IPTV Portal -Paid rights Billing and
-Parental control Accounting
BouquetBouquet
A B
Multicast (BSS)
Certificat
IGMP IGMP leave/ join num„rique
requ…tes
agr„g„es
Multicast IGMP
T€l€vision
unicast BSA proxy
IP/MPLS BSR
PPPo. IGMP leave/ join
T€l€vision
IPoE
Fr€d€ric Bard - Mai 2008 - ISEP 32
CertifiÄ ISO 9001-2000
IPTV 2nd Generation : INTRA frame server
Instant Channel Change (ICC): Acc„l„ration du
changement de cha†nes par obtention de la
trame INTRA(T-
INTRA(T- ‡) de la cha†ne d„sir„e en
avance en mode unicast

Fr€d€ric Bard - Mai 2008 - ISEP 33


CertifiÄ ISO 9001-2000
VOD 1st generation
Serveur de
Content providers Video streaming
streaming vid„o
(movies catalog and server
Digital Certificate
side infos)
VOD Back-Office DRM

Catalog & offer management


Right Management 2. Access right
Key acquisition
streaming video servers
1. Access right Billing and
RTSP controller VOD Portal
Accounting
(BSS)
RTSP protocol
unicast

Digital Certificate

unicast unicast
unicast unicast
unicast
STB - PVR T€l€vision

BSR BSA
PPPo.
IPoE
Fr€d€ric Bard - Mai 2008 - ISEP 34
CertifiÄ ISO 9001-2000
VOD 2nd Generation : NPVR
Serveur de
Content providers Video streaming
streaming vid„o
(movies catalog and server
Digital Certificate
side infos)
VOD Back-Office DRM

Catalog & offer management


Right Management 2. Access right
Key acquisition
streaming video servers
1. Access right Billing and
RTSP controller VOD Portal
Accounting
(BSS)
RTSP protocol
unicast streaming
server streaming
server Digital Certificate

unicast STB
unicast unicast unicast unicast
unicast
T€l€vision
unicast
BSR BSA
PPPo.
Fr€d€ric Bard
IPoE- Mai 2008 - ISEP 35
CertifiÄ ISO 9001-2000
3rd Generation
Generation:: wired and wireless
convergence for IPTV, VoD, visio and ‚P2P
‚P2Pƒ
ƒ
€ The Content provider has to provide Video, Audio and Pictures
in multiple format, resolution and Quality
€H264 (Scalable Video Coder)
€ System for video
video/audio
/audio creation
creation,, production, transmission,
storage € MPEG21
€ Indexing and storing
storing//retrieving Multimedia content, Taxonomy
Taxonomy,,
Automatic content classification and indexing € MPEG7
€ New standards for wireless TV over Wireless
? DVB-H in CEE.
? FLO (qualcomp) in U.S.A.
? China's homegrown 3G TD-SCDMA
? ISDB-T, S-DMB in Japan
? T-DMB in Korea
36
CertifiÄ ISO 9001-2000
IPTV 3rd Generation
Integration of Multiple resolution coding and format, languages and
spatial sound form
form::
MPEG4 AVC (H264) => MPEG4 SVC
(Advance Video Coding
Coding)) => (Scalable Video Coding
Coding))
Wireless
Router 3Mbit/s Acccess
point

4Mbit/s
WiFi
3Mbit/s
UMA,
4G, 800 kbit/s

Wimax
SVC Video server 4Mbit/s mobile
(2SD: 4CIF,CIF
3 couches SNR, 4CIF r„solution,
FR:, 50, 15,12 tr/s) 200 kbit/s
1SNR, 25tr/s
CIF r„solution,
6Mbits/s
2.xSNR, 25tr/s

4CIF r„solution,
1.xSNR, 50tr/s CIF r„solution,
Fr€d€ric Bard - Mai 2008 - ISEP 1SNR, 12tr/s 37
CertifiÄ ISO 9001-2000
VoIP : Choice of IP Centrex for
residential users
Source: Ovum 2005
Hosted IPBX

IP Centrex and/or IP trunking IP trunking

‚ Currently one or two POTS lines


‚ A residential local SIP media gateway in the future
‚ VoWIFI is the next ‚ nice to have ƒ
Fr€d€ric Bard - Mai 2008 - ISEP 38
CertifiÄ ISO 9001-2000
Ex: IP Centrex for residential users

Fr€d€ric Bard - Mai 2008 - ISEP 39


CertifiÄ ISO 9001-2000
VoIP BASICS

€ Call Signaling Technologies principales de


signalisation:
• H323 (ITU ˆ Telecom world)
• SIP (IETF ˆ IT world)
• MGCP (MEGACO consortium) and H248
(ITU) for the management of PSTN/VoIP
gateways.
€ H323 and SIP are now equivalent in
functionnalities but SIP got the avantage as
reused in 3G,4G telephony (IETF et ETSI
3GPP2).
Fr€d€ric Bard - Mai 2008 - ISEP 40
CertifiÄ ISO 9001-2000
VoIP terminal capabilities

Fr€d€ric Bard - Mai 2008 - ISEP 41


CertifiÄ ISO 9001-2000
Second Half Day session

Performances of the
IT systems =Network + Servers

€QoS,CoS and SLA


€Some order of magnitude
€QoE
€DRM

Fr€d€ric Bard - Mai 2008 - ISEP 42


CertifiÄ ISO 9001-2000
QoS and SLA

€ End-user performance expectations, including those


for users with disabilities, and associated

€ metrics for audio/video quality and control


functionality

€ QoS/QoE monitoring methodologies

€ Traffic management considerations (e.g. admission


control, priority, etc.)

€ Reliable service delivery and network operation

Fr€d€ric Bard - Mai 2008 - ISEP 43


CertifiÄ ISO 9001-2000
Backbone Availability

€ Measured on the ‚ P ƒ routers inside the POPs


€ This is the annual average of ratio of available
seconds divided by the total amount of second.

Contractual service :
€ Paris: 99,95%
€ Province: 99,9%

CertifiÄ ISO 9001-2000


Service Availability #1
€ Concerning the customer access
€ Measured by different indicators:
MTBF: Mean Time Between Failure
MTTR: Mean Time To Repair
MTBSI: Mean Time Between System Incident

MTBSI = MTTR + MTBF


Availability Rate = MTBF /(MTBF+MTTR)
€ Wary according the Access mode
€ Wary according to the HW redundancy : contract

CertifiÄ ISO 9001-2000


Service Availability #2

€ Uptime: when system is up


€ Downtime: when system is down
AST : agreed service time when
system should be running
AST = Uptime + Downtime
Dispo _ total
Dispo _ service € .100
Periode _ de _ ref

Fr€d€ric Bard - Mai 2008 - ISEP 46


CertifiÄ ISO 9001-2000
Backbone Latency

€ Measured between two ‚ PE ƒ


€ Monthly average of the Round trip
delay between two ‚ PE ƒ for a 56
octets packet
€ Every periodic 5 minutes
€ Engagement (national wide): 40 ms

CertifiÄ ISO 9001-2000


Backbone Jitter

€ Measured between two ‚ PE ƒ


€ Every periodic 5 minutes
€ Methods : proprietary, ITU and IETF
standard
€ Engagement:
Best Effort no engagement
Business no engagement
Voice 5ms

CertifiÄ ISO 9001-2000


Client to Backbone latency

€ No engagement
€ Informative data measured 56
octets packets send from the ‚ PE ƒ
Some typical values:
ADSL: 70 ms
TDSL: 70 ms
LS: 20 ms
Interlan : 9 ms

CertifiÄ ISO 9001-2000


Average Total Latency

This is the sum of the Backbone latency


and two Client to Backbone latencies
ADSL/TDSL to ADSL/TDSL : 180 ms
ADSL/TDSL to LS : 130 ms
ADSL/TDSL to InterLAN : 119 ms
LS to LS : 80 ms
LS to InterLAN : 68 ms
Interlan to InterLAN : 58 ms

CertifiÄ ISO 9001-2000


Backbone Transmission
Performance
€ Measured from ‚ PE ƒ to ‚ PE ƒ
€ Monthly average computed as number
received by the destination ‚ PE ƒ
(when it is up) divided by the number of
send packets by the sending ‚ PE ƒ.
€ Every periodic 5 minutes
€ Engagement:
Best Effort: 99,5%
Business 99,9%
Voix 99,95%
CertifiÄ ISO 9001-2000
Client transmission performances

€ Measured from ‚ CPE ƒ to ‚ CPE ƒ


€ Monthly average computed as number
received by the destination ‚ CPE ƒ
(when it is up) divided by the number of
send packets by the sending ‚ CPE ƒ.
€ Every periodic 5 minutes
€ Engagement:
Best Effort: No engagement
Business 99,5%
Voice 99,75%
CertifiÄ ISO 9001-2000
Typical values for a national operator

€ IP Transit
Indicators Roundtrip Time Roundtrip Time MTTR for Service availability
Delay on Delay on unitary failure
transatlantic europeans nodes
link
Maximal 130ms 70ms 4 labour hours 99,80% in labour
value of on labor day days and days
Engagement (18h unavable per
year)

€ VoIP et IP Centrex
Indicateurs MTTR for unitary failure Service availability
4 labour hours on labor day 99,80% in labour days and days
(18h unavable per year)

Fr€d€ric Bard - Mai 2008 - ISEP 53


CertifiÄ ISO 9001-2000
Be careful on reference period

€ total availability : total number in mn when the service has


been available during the reference period of one year.
€ This reference period exclude the time periods when :
• Failure is under responsibility of the user, customer , Unbundling
operator (FT).
• Cas de force majeure
• Official maintenance period

€ Periode_de_ref : nombre de total de minutes disponible


pendant la p„riode de r„f„rence (plage horaire) dans une
ann„e calendaire.

Fr€d€ric Bard - Mai 2008 - ISEP 54


CertifiÄ ISO 9001-2000
Class of Service (CoS)

Generic Model
Standard Unconstrained
(Best Effort )
of a network application

Medium
(High availability and Transactionnel
Standard Applications
average warrantied
latency)
classification Assured Forwarding (AF)
Medium
Advanced
IP network
Top
High availability
and low Interactive and
warrantied synchronous
latency) Applications
classification Expedited Forwarding (EF)

Fr€d€ric Bard - Mai 2008 - ISEP 55


CertifiÄ ISO 9001-2000
A strong organisation to support the
services to the customers

ITIL frame work

Fr€d€ric Bard - Mai 2008 - ISEP 56


CertifiÄ ISO 9001-2000
CoS Importance

€ WAN is relevant for 40% of case of lack of


performance accessing to Web applications
€ The rest comes from applications
rthemselves or from their host server.
€ 80% of the CoS mapping implemented on
national or Worldwide operator are
inefficient.

Fr€d€ric Bard - Mai 2008 - ISEP 57


CertifiÄ ISO 9001-2000
Quality measurement : goals

€ Give an objective measurement of the quality of


Multimedia signals seen by the enduser/customer.
€ Identify the area where the quality seen by enduser is
outside of the norms.
€ Provide tools to NOC and COPS: dashboard, alerts
correlated with other factors.
• alert mapped on network topology for NOC
• alert mapped on geographic topology for COPS
• Use SIG software to build other thematic presentation

Fr€d€ric Bard - Mai 2008 - ISEP 58


CertifiÄ ISO 9001-2000
As perceived by the End User : QoE
€ ‚ Quality of Experience ƒ is the mesure of user
appreciation of one multimedia service
€ It depends on many factors:
ƒ History
• POTS is still the reference for VOIP
phone quality evaluation (Tooling quality
for voice )
• Analog TV used to be the reference for
frame rate evaluation
ƒ Surrounding environement for the
performance (Noise, Lighting,•)
ƒ Psychic capabilities: age for audition,
audition and vision particularities
ƒ Experience of one media
ƒ Cultural
Pr€sentation ON-X • ao‚t 2006 59
CertifiÄ ISO 9001-2000
How to model human perception ? (VoIP)
original degraded
input
Device
output PESQ
under test
Connection
E MODEL quality as
perceived at
Receive side
Send side
receive side
OLR
SLR RLR
0 dBr point

SUBJECT MODEL
Ds-Factor Weighted Echo
Dr-Factor
Path Loss WEPL
Room Room
Noise Ps Round-Trip
Delay Tr Noise Pr
original Sidetone Masking
input Rating STMR
Perceptual Internal representation Circuit Noise Nc
model of original referred to 0 dBr Listener Sidetone
Rating LSTR
(LSTR = STMR + Dr)
Mean one-way Delay T
Absolute Delay Ta
Time Difference in internal quality
Cognitive Quantizing Distortion qdu Talker Echo
alignment representation determines
model Equipment Impairment Factor Ie Loudness Rating
the audible difference
Expectation Factor A TELR
T1212870-00
T1208390-96
delay estimates di

degraded
Perceptual
model
Internal representation
of degraded
These are models based on
output

NOTE • A computer model of the subject, consisting of a perceptual and a cognitive model, is used to
objective measurements which
compare the output of the device under test with the imput, using alignment information as derived from
the time signals in the time alignment module. are correlated with subjective
listener or viewer grades to lead
to a statistical scale.
Fr€d€ric Bard - Mai 2008 - ISEP 60
CertifiÄ ISO 9001-2000
VoIP QoE: Mean Opinion Score
€ The algorithms used for MOS evaluation are as follows
ITU-T P.800 (mean opnion score)
ITU-T P.862 (PESQ)
ITU-T P.862.1 (PESQ)
ITU-T G.107 (R Factor)
€ The relations between this R value on a scale of 0 to 100 and
the MOS of previous methods have been drawn as a clipped
third degree polynomial function, which give a bidirectional
transformation between the two grade systems
USER SATISFACTION G107 E model score range MOS score range
Very satisfied 100-90 5.0-4.3
Satisfied 90-80 4.3-4.0
Some Users Dissatisfied 80-70 4.0-3.6
Many Users Dissatisfied 70-60 3.6-3.1
Nearly all Users Dissatisfied 60-50 3.1-2.6
Not recommended 50-0 2.6-1.0

Fr€d€ric Bard - Mai 2008 - ISEP 61


CertifiÄ ISO 9001-2000
Exemple:: main measurements for IPTV
Exemple
€ Availabilityof one channel
€ Channel Change Delay time (zapping)
€ Picture resolution
€ Overal transmission delay
€ Video Image freeze
€ MOS (Mean Opinion Score)
• Objective methods to encompass perceptual metrics
(Blockiness, Blur, Noise, Colorfulness, Jerkiness,
Mosquito noises•
• The Quality reference for the Consumer market is the
DVD quality for Movies • for now.

Pr€sentation ON-X • ao‚t 2006 62


CertifiÄ ISO 9001-2000
Exemple of geographically distribution
IPTV quality measured by MOS

‚ DASHBOARD:

Pr€sentation ON-X • ao‚t 2006 63


CertifiÄ ISO 9001-2000
Exemples : IPTV audience, VOD viewer
1200
Nb t„l„chargements
1000

800

600

400
Temps moyen journalier de visionnage IPTV
200
26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50
03:50
0
lu n 2 9 / 0 5

m ar 30/05

m er 31/05

je u 0 1 / 0 6

ven 02/06

s am 03/06

d im 0 4 / 0 6

lu n 0 5 / 0 6

m ar 06/06

m er 07/06

je u 0 8 / 0 6

ven 09/06

s am 10/06

d im 1 1 / 0 6

lu n 1 2 / 0 6
03:21

02:52

dur„e (H:MN)
02:24

01:55 visionnage /j (H:MN)

01:26

00:57

00:28

00:00 juillet ao…t septembre octobre


semaine en 2006

Fr€d€ric Bard - Mai 2008 - ISEP 64


CertifiÄ ISO 9001-2000
Triple play : Top 5 ranking

Fr€d€ric Bard - Mai 2008 - ISEP 65


CertifiÄ ISO 9001-2000
Digital Rights management

€ A big challenge for industry as no


encryption system seems to be unbreakable

€ A big pressure from content provider to


protect copyrights and intellectual property

€ Regulators and Government in Europe


and U.S.A. willing to stop frauds

Fr€d€ric Bard - Mai 2008 - ISEP 66


CertifiÄ ISO 9001-2000
Legal and Regulation in
Western Countries
€ Right to make ‚ backup ƒ in U.S.A.
€ In the CEE: ‚ Member States should be allowed
to provide for an exception or limitation to the
reproduction right for certain types of
reproduction of audio, visual and audiovisual
material for private use, accompanied by fair
compensation. ƒ
€ Right to have a analogic private copy in France
(recent Judgment sentence with ‚QueChoisir ƒ
seems to indicate the ‚ jurisprudence ƒ contradict
this)

Pr€sentation ON-X • ao‚t 2006 67


CertifiÄ ISO 9001-2000
Digital Processing
€Control who has access: Conditional
Access System (CAS)
€Control who owns the content : Digital
Rights Management (DRM)
€Security perimeter (restriction to Home)
€Limitation of anticopy to the digital domain
•Copy of analog Signal should be
allowed;
•National policies and regulations to be
followed as access is WWW .

Pr€sentation ON-X • ao‚t 2006 68


CertifiÄ ISO 9001-2000
Ancestors:: analogic AntiCopy
Ancestors

€MACROVISION is used to scramble


VHS tape content
€CANAL+ composite line scrambling
€No home specific protection
€No temporary solution

Pr€sentation ON-X • ao‚t 2006 69


CertifiÄ ISO 9001-2000
Ciphering technologies

€ DVD et SA-
SA-CD: CCS
€ RDVD:: CPRM ou PDSS
RDVD
€ Flash Memory anticopy protection:
• Magic gates (Sony)
• WMA (Microsoft)
€ R„seau num„rique Familial (Internet, firewire
firewire):
):
• DVB consortium: CPSA
• ISMA consortium: Ismacrypt
• Smartright consortium (THOMSON,A XALTO XALTO,,
CANAL+, GEMPLUS, MICRONAS
MICRONAS,,
NAGRAVISION,, PANASONIC, PIONEER, SCM
NAGRAVISION
Microsystems, STMicroelectronics)
• Proprietary
Proprietary:: (Philips), xCP (IBM), Verimatrix

Fr€d€ric Bard - Mai 2008 - ISEP 70


CertifiÄ ISO 9001-2000
Actual digital processing for DRM
€ Secure access to the media (lock the
bookstore entrance):
€ Authentification (PKI) of the viewer and
sender (public keys exchange)
€ Conditionnal Access (crypto token)
€ Secure or mark the media (lock the book)
€ Digital fingerprint : authentification of the
maker of the media
€ Digital watermarking :
‚ invisible ƒ marking of the media to keep
track of the original media. No Anti Copy
Pr€sentation ON-X • ao‚t 2006 71
CertifiÄ ISO 9001-2000
Ex: THOMSON with Nextguard

Fr€d€ric Bard - Mai 2008 - ISEP 72


CertifiÄ ISO 9001-2000
Different approach to allow encryption

€ Bring encryption over the IP content =>


encrypted IPSEC Tunnels
€ Bring encryption over the RTP content
encrypted SRTP tunnels
€ Adopt the Tool Box approach inside the
Multimedia compression standards
• MPEG4
• MPEG21

Pr€sentation ON-X • ao‚t 2006 73


CertifiÄ ISO 9001-2000
Ex: different encryption schemes to
support DRM for DVB
DVB--H
Cryptage du contenu † diff„rents niveaux des
couches de protocoles r„seaux

Contenu d‰un paquet MPEG4 selon


la norme RFC3640

UDP/IP

RTP/SRTP

Application

Fr€d€ric Bard - Mai 2008 - ISEP 74


CertifiÄ ISO 9001-2000
Ex: ISMA crypto
€ The encrypted media are inside the RTP packet
so the RTCP feedback can be evaluated and QoS
managed properly in case of UDP packet loss.

Source : Fraunhofer-
Fraunhofer-IIG

Pr€sentation ON-X • ao‚t 2006 75


CertifiÄ ISO 9001-2000
MOBILITY

Triple Play = Internet


+ Video/Audio
+ Voice
+ Mobile Access
______________________________
= Quadruple Play

Fr€d€ric Bard - Mai 2008 - ISEP 76


CertifiÄ ISO 9001-2000
IP Multimedia Subsystem (IMS
IMS))
ƒ Convergence of services on MNO MVNO ISP LEC
terminals: Interoperability for
fixed, mobile, dual-mode, €
Convergence
ƒ Convergence of medias: Fixe-Mobile
voice, audio, video, data.
ƒ Convergence des r„seaux: March„
Grand-public
March„
Entreprises
Interconnection of wired IP IP Multimedia Subsystem core

and wireless 2G, 2.5G, 3G


networks
ƒ Convergence of Services: CSCF-P
CSCF-S
CSCF-I

Services Oriented Applications HSS

(SOA) on the same vitualized/or BGCF

not service infrastructure


Fr€d€ric Bard - Mai 2008 - ISEP 77
CertifiÄ ISO 9001-2000
Access Modes Evolution

Fr€d€ric Bard - Mai 2008 - ISEP 78


CertifiÄ ISO 9001-2000
Access Modes Evolution

Fr€d€ric Bard - Mai 2008 - ISEP 79


CertifiÄ ISO 9001-2000
Wireless communications
Future Landscape
Year 2006 2007 2008 2009 2010 2011 2012
Generation 3G 3,5G 4G
Max rate DL
14,4Mbps
Max rate UL
HSDPA (rel 5) 0,4Mbps
Typical rate DL
1,5Mbps
Typical rate UL
0,1Mbps
Max rate DL
14,4Mbps
Max rate UL
HSUPA (rel 6) 5,5Mbps
Typical rate DL
1,5Mbps
Typical rate UL
0,8Mbps
Max rate DL
30-200 Mbps

HSUPA+MIMO

Max rate DL
200Mbps-3,5Gbps
(burst)
super 3G

Max rate DL 3,5Gbps


(burst)
4G/NGMN Max rate UL
Typical rate DL
100Mbps (burst)
Typical rate UL
Fr€d€ric Bard - Mai 2008 - ISEP 50Mbps (burst) 80
CertifiÄ ISO 9001-2000
Video over the air

€ MPEG-4 AVC and SVC


€ H.263 (.mp4, .sdp)
€ Microsoft AVI
€ Windows Media (.wmv, .asf, asx)
€ Real Media (.rm, .ram)
€ 3GPP H.263 (.3gp, .sdp)
€ QuickTime Movie (.mov)

Fr€d€ric Bard - Mai 2008 - ISEP 81


CertifiÄ ISO 9001-2000
Competition between fixed/wireless

€ But environnemental constraints


€ Standardization
€ Interroperability
€ Investments
€ Inner markets

Fr€d€ric Bard - Mai 2008 - ISEP 82


CertifiÄ ISO 9001-2000
Cost of Access

CAPEX (Investments per subscriber or per site)


2500

2000

1500

1000

500

0
GSM DSL Wimax 802-16e UMTS FTTX WLL

CAPEX (Investments per subscriber or per site)

Fr€d€ric Bard - Mai 2008 - ISEP 83


CertifiÄ ISO 9001-2000
Main ISP in France

Fr€d€ric Bard - Mai 2008 - ISEP 84


CertifiÄ ISO 9001-2000
Thank You for your attention

€ Questions

€ Contact:
Fr„d„ric Bard
bardf@veyado.com

Fr€d€ric Bard - Mai 2008 - ISEP 85


CertifiÄ ISO 9001-2000