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1. What is the problem? This should explain why the team is needed.
2. Who has the problem or who is the client/customer? This should explain who
needs the solution and who will decide the problem has been solved.
3. What form can the resolution be? What is the scope and limitations (in time,
money, resources, technologies) that can be used to solve the problem? Does the
client want a white paper? A web-tool? A new feature for a product? A
brainstorming on a topic?
The primary purpose of a problem statement is to focus the attention of the problem
solving team. However, if the focus of the problem is too narrow or the scope of the
solution too limited the creativity and innovation of the solution can be stifling.
In project management, the problem statement is part of the project charter. It lists what's
essential about the project and enables the project manager to identify the project scope
as well as the project stakeholders.[1]
[edit] References
1. ^ Defining Six Sigma Projects - Retrieved March 22, 2010
2. ^ Ellis, T. J., & Levy, Y. (in press). A framework of problem-based research: A
guide for novice researchers. Informing Science Journal.
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