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SUBMITTED IN PARTIAL FULFILLMENT OF THE
REQUIREMENT FOR THE AWARD OF THE DEGREE OF
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SUBMITTED BY:
MOHAMMED YOUNUS
HALL TICKET NO: 141709672012
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Success of every project depends largely on the encouragement and guidance of many others. I
take this opportunity to express my gratitude to the people who have been instrumental in the
successful completion of this project.
I would like to thank Mr. Omer bin Husain (marketing manager), for his valuable guidance during
the project work. I would also like to thank him for his encouragement, advice and overall
supervision. I am highly obliged and grateful to Mr. Ikram ullah aman (faculty member &internal
guide) for providing me with new ideas and valuable advice and endless supply of new ideas
and support for this project.
My special thanks to Mr. Shahid Ansari(principal of Shadan Institute of Management studies) for
his complete guidance and it goes without his support this project would not have been
possible.
This acknowledgement would be incomplete if I failed to thank my classmate, for all the
assistance received. I thank them for their meaningful hints and suggestions.
A lot of effort has gone into this project, and many people have contributed wholeheartedly and
vastly to its competition, I thank everyone who aided me in my endeavors.
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1.7 PURPOSE
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5.3 E-CRM
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6.5 INTERVIEWS
6.6 INTERPRETATION
6.6.2 RELIABILITY
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ELECTRONIC COMMERCE
A large percentage of electronic commerce is conducted entirely electronically for virtual items
such as access to premium content on a website, but most electronic commerce involves the
transportation of physical items in some way. Online retailers are sometimes known as e-
tailers and online retail is sometimes known as . Almost all big retailers have electronic
commerce presence on the World Wide Web.
History
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From the 1990s onwards, electronic commerce would additionally include enterprise resource
planning systems (ERP), data mining and data warehousing.
In 1990, Tim Berners-Lee invented the Worldwide Web web browser and transformed an
academic telecommunication network into a worldwide everyman everyday communication
system called internet/www. Commercial enterprise on the Internet was strictly prohibited until
1991.[1] Although the Internet became popular worldwide around 1994 when the first internet
online shopping started, it took about five years to introduce security protocols and DSL allowing
continual connection to the Internet. By the end of 2000, many European and American
business companies offered their services through the World Wide Web. Since then people
began to associate a word "ecommerce" with the ability of purchasing various goods through
the Internet using secure protocols and electronic payment services.
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E-commerce is the use of Internet and the web to transact business but when we focus on
digitally enabled commercial transactions between and among organizations and individuals
involving information systems under the control of the firm it takes the form of e-business.
Nowadays, 'e' is gaining momentum and most of the things if not everything is getting digitally
enabled. Thus, it becomes very important to clearly draw the line between different types of
commerce or business integrated with the 'e' factor.
5. !4 - It refers to the use of mobile devices for conducting the transactions. The
mobile device holders can contact each other and can conduct the business. Even the web
design and development companies optimize the websites to be viewed correctly on mobile
devices.
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The global nature of the technology, low cost, opportunity to reach hundreds of millions of
people, interactive nature, variety of possibilities, and resourcefulness and rapid growth of the
supporting infrastructures result in many potential benefits to organizations, individuals, and
society. These benefits are just starting to materialize, but they will increase significantly as EC
expands. It is not surprising that some maintain that the EC revolution is just ³as profound as the
change that came with the industrial revolution´.
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BENEFITS TO SOCIETY
Limitations of e-commerce
There is no doubt behind the fact that E-commerce has given many companies the right to
cheer but there are a few limitations of E-commerce too.
1. The companies or the businesses who are selling the products are not able to communicate
with the customer face to face. Due to this they are not able to get the feedback about the
products so that they may improvise on the products. Although online chat programs have
solved this issue to some extent but it needs to be implemented on a large scale.
2. Another limitation with E-commerce is that you are not able to touch and check the quality of
a product before buying it.
3. Credit Card security is a serious issue. People who are carrying out a transaction over the
Internet are worried about the credit card security.
4. The next one is a technological limitation that the cost involved with bandwidth and server is
too high.
5. Customers are still worried and fear about their online Credit Card orders.
¦ Email
¦ Enterprise content management
¦ Instant messaging
¦ Newsgroups
¦ Online shopping and order tracking
¦ Online banking
¦ Online office suites
¦ Domestic and international payment systems
¦ Shopping cart software
¦ Teleconferencing
¦ Electronic tickets
¦ Group Buying
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, or , is short for "4!4|" and is a method of composing, sending, and
receiving messages over electronic communication systems. Most e-mail systems today use
the Internet, and e-mail is one of the most popular uses of the Internet.
E-MAIL ADDRESS
E-mail address is relatively easy to understand. Every e-mail address has three necessary
elements:
UserID: Every person with an e-mail address has a user identification of some sort. It is usually
something simple, like johndoe, but can be more complex.
username@hostname.subdomain.domain
The text before the @ (pronounced ³at´) sign specifies the username of the individual, while the
text after the @sign indicates how the computer system can locate the individual¶s mailbox.
The number of periods (a period is pronounced ³dot´) varies from e-mail address to e-
mail address. Most address has either one or two dots.
A given field in an e-mail address, that is, a part separated by dots, can be no more than 63
characters long all fields combined must total less than 256 characters|
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!5!||
8 (
) is a formalized means of organizing and storing an
organization's documents, and other content, that relate to the organization's processes. The
term encompasses strategies, methods, and tools used throughout the lifecycle of the content.
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) is a form of real-time direct text-based communication between two or
more people using personal computers or other devices, along with shared software clients. The
user's text is conveyed over a network, such as the Internet. More advanced instant messaging
software clients also allow enhanced modes of communication, such as live voice or video
calling.
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Despite the advent of file-sharing technologies such as BitTorrent, as well as the increased use
of blogs, formal discussion forums, and social networking sites, coupled with a growing number
of service providers blocking access to Usenet (see main article), newsgroups continue to be
widely used.
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|:558 is the process whereby consumers directly buy goods or services from a
seller in real-time, without an intermediary service, over the Internet. If an intermediary service is
present the process is called electronic commerce. An online shop, eshop, e-store, internet
shop, web shop, webstore, online store, or virtual store evokes the physical analogy of
buying products or services at a bricks-and-mortar retailer or in a shopping mall. The process is
called Business-to-Consumer (B2C) online shopping. When a business buys from another
business it is called Business-to-Business (B2B) online shopping. Both B2C and B2B online
shopping are forms of e-commerce.
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A 5"|" is a system for the transfer of money. What makes it a "system" is that it
employs cash-substitutes; traditional payment systems are negotiable instruments such
as drafts (e.g., checks), credit cards and other charge cards, documentary credit (such as L/C)
and electronic funds transfers. Some payment systems include credit mechanisms, but that is
essentially a different aspect of payment. Payment systems are used in lieu of tendering cash in
domestic and international transactions and consist of a major service provided by banks and
other financial institutions. In the US, they are regulated by different state statutes (UCC) and
federal regulations.
The software allows online shopping customers to accumulate a list of items for purchase,
described metaphorically as "placing items in the shopping cart". Upon checkout, the software
typically calculates a total for the order, including shipping and handling (i.e. postage and
packing) charges and the associated taxes, as applicable.
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The telecommunications system may support the teleconference by providing one or more of
the following: audio, video, and/or data services by one or more means, such
as telephone, computer, telegraph, teletype, radio, and television
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Once a reservation is made, an e-ticket exists only as a digital record in the airline computers.
Customers usually print out a copy of their receipt which contains the record locator or
reservation number and the e-ticket number.
Group buys were and still are often organized by like-minded people through Internet forums.
There have also been recent attempts at creating more focused online forums such as
GroupBuyCenter.com.[1] And Tippr.com the vast majority of the users tend to focus on
aftermarket auto parts and have now also started to leverage the group buying model for
purposes of buying other consumer durables.
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