Lee Robertson

604 Harmony Lane

Pleasantville, CA 94588
(925) 555-1234

SUMMARY

MICROSOFT CERTIFIED SYSTEMS ENGINEER (MCSE) with extensive network diverse technical
experience in the IT field, emphasizing network administration and PC support. Excellent problem solver with
strong communication, team player and interpersonal skills. Skilled supervisor and manager. Experience includes:

• Network Planning • System Integration • Switches & Hubs

• Frame Relay Networking • Software Configuration • Router Configuration
• Telephony & Fiber Optics • TCP/IP • Network Firewalls
• Internet Information Server • Hardware Configuration • ISDN / T1 Lines

EDUCATION & TRAINING

Herzing College, WI 1999

Microsoft Certified Systems Engineer Curriculum

University of Wisconsin, WI 1994

Bachelor of Science, Computer Information Systems

PROFESSIONAL EXPERIENCE

Octagon Systems Inc., Athens, OH 1997 - Present

IT Systems Manager
Directed a team of PC Technicians, a Network Administrator / Analyst, and two Help Desk personnel in the
management of all facets of information technology for this 2000 person financial planning firm.

Provided support and planning for critical requirements including: Network Administration, Computer Builds,
Software Loads, Product Testing, Telephony, End-User Support & Training, Vendor Relations, Project
Management.

Critical contributions included:

• Networking: Planned and integrated a 12-office Windows NT 4.0 Domain with over 800 computers.
Administered primary and back-up domain controllers, file servers, print servers, proxy server, and e-mail server.
Introduced thin client technology through dial-in connection for remote administration.

• Computer Network Security: Implemented policies for employee use of Internet and e-mail. Utilized Geotech
Firewall and monitored proxy server.

• Telephony Administration: Integrated voice over IP to reduce phone bills between offices. Equipment paid for
itself in six weeks, and introduced a monthly savings of $6K. Managed Audix phone system.

• Technical Support: Provided technical support and end-user training to internal and external customers on
network, software, and computer systems.

• Vendor Relations: Negotiated all hardware and software purchases for company, successfully saving thousands
during new network integration.

Octagon Systems Inc., Athens, OH 1994 - 1997

PC Technician

COMPUTER SKILLS

• Operating Systems: Windows NT, Windows NT Server, NT Terminal Server, NT Workstation, Windows 2000
Pro, UNIX SUN, and MAC.
• Software: MS Office (Word, PowerPoint, Excel, Access), MS Outlook, and Norton.

Jamie Hill
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL SUMMARY

Experienced IT professional with expertise in Windows-based environments, networking

and TCP/IP. Outstanding customer service skills resolving technical issues and educating
end-users. Team player making significant contributions to team and individual success.

TECHNICAL SKILLS

Applications: Windows Server 2003, 2000, NT, Exchange 2000, Exchange 5.5, Veritas
Netbackup Datacenter, Veritas Backup Exec, PC Anywhere, MS Office Pro, Lotus Notes,
Trend Antivirus Client Server, Norton Antivirus Client Server, GFI Faxmaker, GFI Mail
Security Spam control, GFI Mail Essentials Exchange Virus Protection, PC imaging with
Ghost and Imagecast

Network Services: TCP/IP, Active Directory, Group policy, DNS, WINS, DHCP, VPN,
IAS, Terminal Services, Routing and Remote Access, Network planning, wiring and
cable terminations

Hardware & Software Solutions: LAN, WAN, Watchguard Firewall Installation and
management of Rule Set, 3com NBX Telephone switch administration including Digital
Phones with Voice over IP, Geovision PC based Digital Video Recording systems

PROFESSIONAL DEVELOPMENT & CERTIFICATIONS

• MCP Certified Windows 2000 Professional

• Citrix Metaframe XP
• Networking, Northern Virginia Community College
• TCP/IP, Northern Virginia Community College
• Installing and Configuring Windows 2000 Professional & Server, Gesalt System Inc.
• C, and C++, Northern Virginia Community College

RELATED WORK HISTORY

Custom Fit Inc., Chantilly, VA 2002 – Present

Systems & Network Administrator
• Performed daily monitoring, maintenance and backup of Windows 2000 domain.
• Successfully completed system and data migration from Windows NT domain to Windows
2000/Active Directory domain within time frames and with minimal downtime.
• Migration included Exchange 5.5 to Exchange 2000 and Windows NT, and Windows 98 to
Windows XP Pro.
• Installed Watchguard firewalls and managed rule set with VPN using Radius authentication.
• Completed server and PC hardware assemblies.
• Performed audio video cabling and hardware installations both interior and exterior work
including, ceiling mounts of projectors, screens, cameras, speakers, televisions, etc.
• Planned and organized office moves using project management procedures.
• Maintained and serviced printers and other hardware.

U.S. Geological Survey, Reston, VA 2001 –2002

Project Manager
• Performed data conversion for cartography using Excel, built VB Macros, and performed
Access queries.
• Collaborated in development and application of Earth Science Geographic Information
Systems.

Net2000 Communications, Herndon, VA 1999 – 2001

NT Systems Administrator
 Successfully maintained NT groups, permissions and file structures for 900 users in 16
locations.
 Performed Windows NT and 2000 server builds for hardware and OS installation.
 Monitored Exchange 5.5 environment daily, including virus alerts and updates using
Network Associates Groupshield.
 Monitored and performed daily creation/termination procedures and maintenance of
distribution lists and public folders.
 Performed data backups, restorations, scheduling, documentation and offsite transfers.
 Developed and implemented Enterprise backup strategy for over 100 servers using Backup
Exec (NT) and Netbackup (UNIX) on Compaq SAN and on stand-alones.
 Routine work with Compaq TL895 tape library, Brocade Fiber Switches and Compaq Fiber
Tape Controllers.
 Promoted from Help Desk I

Help Desk I
• Monitored help desk phone providing outstanding customer service on technical issues.
• Logged trouble tickets for users.
• Maintained Print Server and print devices.
• Performed hardware and account setups for new employees.
• Purchased and received IT hardware.
• Provided Tier I and Tier II support for MS Office, LAN, WAN, and Lotus Notes.

OTHER WORK EXPERIENCE

Kitchen & Company, Sterling, VA, Customer Service Representative, 11/1998 – 4/1999
Country Oven Bakery, Burke, VA, Pastry Chef / Baker, 2/1993 – 8/1999
Windmill Bakeries, Vienna, VA, Cake & Pastry Baker, 1990 – 1993

EDUCATION

Johnson & Wales University, Providence, RI

Associates Degree, Occupational Science, 1988

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