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Begin
troubleshooting.

N
Go to
Is there Section 2.2,
power? No Power.
Y

N
Check
Beeps, LED board,
LEDs, or error speaker N
messages? connections. Go to
Y All drives Section 2.17,
working? Non-Functioning
Device.
N Y
Go to
Is there video? Section 2.6,
(no boot) No Video. N Go to
Section 2.18,
Keyboard/ Non Functioning
Y pointing Keyboard,
device or Section 2.19,
N working? Non-Functioning
Y Pointing Device.
Go to
Is the OS Section 2.9,
loading? No OS Loading. N
Go to
Y Connecting Section 2.20,
to network Network
or modem? or Modem
N Connection.
Y
Go to
Is there Section 2.15,
sound? No Audio.
End
Y

 
   


*.&;

No Power
(Power LED is off)

Remove from
docking station
if applicable.

N N
Power up Power up Go to
*Reset Section 2.3,
on battery power. on battery
power? power? No Power,
Part 2.
Y Y

N N
Power up Power up Go to
*Reset Section 2.4,
on AC power. on AC
power? power? No Power,
Part 3.
Y Y

Y
Power up
in docking Done
station? *Notes:
1. On some models, there is a separate
N reset button.
2. On some models, the computer may
be reset using the Standby switch
1. Reseat power cables in docking station and either the lid switch or the main
and at the AC outlet. power switch.
2. Ensure AC power source is active.
3. Ensure power strip is working.

Y N
Go to
Power up Section 2.8,
Done in docking Non-Functioning
station? Docking Station.


 
  
 

*.&;

Continued from
Section 2.3,
No Power, Part 1

Visually check for

debris in battery
socket and clean
if necessary.

Power on? Done

Check battery by
recharging,
moving to another
computer, or
replacing it.

N
Replace power
Power on? supply, (if
applicable).
Y
N
Go to
Done Power on? Section 2.4,
No Power,
Part 3.
Y

Done

 
   


*.&;

Continued from
Section 2.3,
No Power, Part 2

Plug directly
into AC outlet.

Y
Power LED
on? Done

N
Reseat AC adapter
in computer and
at power source.

Power on? Done

N
N External

Power outlet Internal or Replace external

Try different external AC
active? outlet. AC adapter.
adapter?
Y Internal N
Go to
Replace Section 2.5,
power cord. Power on?
No Power,
Part 4.
Y Y

Power on? Done Done


 
  
 

*!.&;

Continued from
Section 2.4,
No Power, Part 3

Open
computer.

Y
Reseat loose
Loose or components and
damaged boards and
parts? replace
damaged items.
N

Close
computer and
retest.

N
Replace the following items, if applicable.
Check computer operation after each
Power on? replacement:
1. Internal DC-DC converter*
Y 2. Internal AC adapter
3. Processor board*
4. System board*
* Replace these items as a set to prevent
Done shorting out among the components.

 
   !


*".< ;

No Video

Docking
Station
Standalone Go to * Note: To change from internal to
or Docking Section 2.7, external display, use the hotkey
Station? No Video, Part 2. combination.

Standalone
Y
Internal or
external Adjust
brightness. Video OK? Done
display*?

Internal N
External

Adjust A Depress lid

switch to ensure
brightness. operation.

Y Y

Video OK? Done Video OK? Done

N N
Replace one at a time. Test after each item:
Check for bent 1. Cable between notebook and computer display (if applicable)
pins on cable. 2. Inverter board (if applicable)
3. Display
4. System board
N N
Try Internal and Replace
Video OK? another external system
display. video OK? board.
Y Y

Done Done

"
 
  
 

*7.< ;

Continued from
Section 2.6,
No Video, Part 1

Remove
notebook from
docking station,
if connected.

Adjust Check brightness

display of external
brightness. monitor.

N Y
Go to “A” in
Video OK? Section 2.6, Video OK? Done
No Video, Part 1.
Y N

Check for notebook properly Try another

seated in docking station, bent external
pins on cable, and for monitor monitor.
connection.

Y Y
Internal
Video OK? Done and external Done
video OK?
N N

Go to Section 2.8,
Adjust external Non-Functioning
monitor display. Docking Station.

 
   #


*8.,+/

=#>
Reseat power
cord in docking
station and
power outlet.

Check voltage Reinstall

setting on notebook into
docking station. docking station.

Y
Reset monitor
cable connector at Docking
docking station. station Done
operating?
N
Y
Docking Replace these docking station components
station Done one at a time. Check computer operation
operating? after each replacement:
1. Power supply
N 2. I/O board
3. Backplane board
4. Switch box
Remove 5. Docking motor mechanism
notebook, reseat
all internal parts,
and replace any
damaged items in
docking station.

$
 
  
 

*?.3
2 =3
>( 
Reseat power
cord in docking
station and
power outlet.

Hard drive,
go to
Section 2.10.

Diskette drive,
go to
Section 2.13.

CD-/DVD-ROM
drive,
go to
Section 2.14.

Network,
go to
Section 2.20.

NOTE: Before beginning, always check cable

connections, cable ends, and drives for bent
or damaged pins.

 
   %


*0.3
( # @ ;
OS not
loading from
hard drive.

Y
Go to
Non- Section 2.11,
system disk No OS Loading
message? from Hard Drive,
part 2.
N
Reseat
external
hard drive.

Y
OS loading?
Done

N
N
Boot
from
CD?
N
Y Go to
Boot Section 2.13,
from No OS
Check the setup diskette? Loading from
utility for correct Diskette Drive.
booting order. Y

N Change boot
priority through
Boot the setup utility
from and reboot.
hard drive?
Y N
Boot Go to
from Section 2.17,
hard drive? Non-Functioning
Done Device.
Y


 
  
 

*.3
( # @ ;
Continued from
Section 2.10,
No OS Loading
from Hard Drive, Reseat
Part 1 hard drive.
N
CD or 1. Replace hard
drive. Y
diskette in
drive? 2. Replace system
board. Access
hard drive? Done
Y
N
Remove
diskette and
reboot. Run FDISK.

Y
N
Boot Create partition,
from Done Hard drive then format hard
hard drive? partition? drive to bootable
C:\ prompt.
N
Y
N N
Go to
Boot Section 2.12, Hard drive
from diskette No OS Loading formatted?
drive? from Diskette
Drive.
Y Y
Format hard drive
and bring to a
N bootable C:\
prompt.
Access Y
hard
drive? Computer
boot?
Load OS using
Y Restore CD if
Done applicable (see
N note).
Go to Go to
Section 2.13, Section 2.13,
No OS Loading No OS Loading
from Hard Drive, from Hard Drive,
Part 3. Part 3.

 
   


*.3
( # @ ;
Continued from
Section 2.11,
No OS Loading
from Hard Drive,
Part 2

N
System Install OS
files on hard and reboot.
drive?
Y

Y Y
Virus OS
on hard Clean virus. loading from Done
drive? hard drive?
N N
Y
Run SCANDISK,
check for bad Diags Replace
sectors. on diskette? hard drive.

N
N
Can bad Run diags and
sectors Replace follow
be fixed? hard drive. recommendations
Y
N
Fix bad Boot from Replace
sectors. hard drive? hard drive.

Done


 
  
 

*.3
( # /
Y
OS not loading
from Reseat OS
diskette drive. loading? Done
diskette drive.
N

Y N
Non- Bootable Install bootable
System Disk diskette diskette and
message? in drive? reboot computer.
N Y

N
Go to Check diskette
Boot Section 2.17, for system files.
from another Non-Functioning Try different
device? Device. diskette.
Y

N Y
Diskette Enable drive 1. Replace
drive enabled and cold boot Non-system diskette drive.
in the setup computer. disk error? 2. Replace system
utility? board.
Y N

Y Y
Clear CMOS.
Diskette Refer to Section OS
drive boot 1.2, “Changing a loading? Done
order. Password,” for
instructions.
N N

Go to
Change boot Section 2.17,
priority using Non-Functioning
the setup utility. Device.

 
   


*.3
( # ,
<,3

Y N
No OS Bootable Install bootable
loading from Disk disk in disk and
CD- or in drive? drive? reboot
DVD-ROM drive. computer.
N Y

Try another
Install bootable
bootable disk. disk.

Y
Boots from
CD or DVD? Done

N
Y
Reseat Boots from
drive. CD or DVD? Done

N
N
Booting Go to
from another Section 2.17,
device? Non-Functioning
Device.
Y
Y Clear CMOS. Go to
Booting Refer to Section Section 2.17,
order 1.2, “Changing a Non-Functioning
correct? Password,” for Device.
N instructions.

Correct boot
order using
the setup utility.


 
  
 

*!.$ ;

Y
Turn up audio
No audio internally and/or Audio? Done
externally.
N

Y N
Notebook in Go to
docking station Internal Section 2.16,
Undock audio?
(if applicable)? No Audio, Part 2.
N Y

Replace the following docking station

Go to components one at a time as applicable.
Section 2.16, Check after each change:
No Audio, Part 2.
1. Reseat docking station audio cable.
2. Replace audio cable.
3. Replace speaker.
4. Replace docking station audio board.
5. Replace backplane board.

Y
Go to
Section 2.8,
Non-Functioning Audio? Done
Device.
N

 
   !


*".$ ;

Continued from
Section 2.15,
No Audio, Part 1

N
Audio
driver in OS Reload
configured? audio drivers.

N
Correct Load drivers and
drivers for set configuration
application? in OS.
Y

Connect to
external
speaker.

N Replace audio Y
board and
Audio? speaker Audio? Done
connections in
notebook, if
Y applicable. N

1. Replace internal speakers.

2. Replace audio board, if applicable.
3. Replace system board.

"
 
  
 

*7.,+
Non-
Functioning
Device

Reseat
device.

Unplug the non-functioning device

from the notebook, inspect cables and
plugs for bent or broken pins or other
damage.

Y
Any Fix or
Clear physical replace
CMOS. device? broken item.
N

Reattach device. Possible bad hard Go to

Close notebook, drive. Replace Section 2.9,
plug in power, drive. No OS Loading.
and reboot.

N N
Possible bad NIC.
Device Replace card. If Device
boots integrated NIC, boots
properly? replace system properly?
board.
Y Y

Possible bad
Done diskette drive. Done
Replace drive.

 
   #


*8.,+12
Keyboard
not operating
properly.

Connect notebook
to good external
keyboard.

N
External Replace
device system
works? board.
Y

Reseat internal
keyboard
connector (if
applicable).

N
Replace internal
OK? keyboard or
cable.
Y

Done OK? Done

Replace
system
board.

$
 
  
 

*?.,+
Pointing device
not operating
properly.

Connect notebook
to good external
pointing device.

N
External Replace
device system
works? board.
Y

Reseat internal
pointing device
connector (if
applicable).

N
Replace internal
OK? pointing device or
cable.
Y

Done OK? Done

Replace
system
board.

 
   %


*0.&/
  

No
network/modem
connection

N
Network Replace jack or
or modem jack have jack
active? activated.
Y
Y
Connect
Digital to non-digital
line? line.
N
N Y
NIC/modem Reload
configured in OS? drivers and OK? Done
reconfigure.
Y N

Disconnect all Replace

power from NIC/modem if
the notebook applicable.
and open.

Y
Reseat
NIC/modem if OK? Done
applicable.
N

Replace
system
board.


 
  
 
 


   

 

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