Académique Documents
Professionnel Documents
Culture Documents
Project Report
ON
INDIAN BANKING SYSTEM
(2006-09)
UNDER THE SUPERVISION OF
Sr. Manager Mr. V.K Sharma
&
Dy. Manager Mrs. S. Saroaja
SUBMITTED BY
Roshan Ara
0621000460
Ghaziabad
EXECUTIVE SUMMARY
Banking in India originated in the first decade of 18 century with The General B
ank of
India coming into existence in1786. This was followed by Bank of Hindustan. Both
these banks are now defunct. The oldest bank in existence in India is the State
Bank of
India being established as "The Bank of Bengal" in Calcutta in June 1806.
The Reserve Bank of India formally took on the responsibility of regulating the
Indian
banking sectorfrom1935. After India's independence 1947, the Reserve Bank was
nationalized and given broader powers.
Currently (2007), banking in India is generally fairly mature in terms of supply
, product
range and reach-even though reach in rural India still remains a challenge for t
he private
sector and foreign banks. In terms of quality of assets and capital adequacy, In
dian banks
are considered to have clean, strong and transparent balance sheets relative to
other
banks in comparable economies in its region. The Reserve Bank of India is an
autonomous body, with minimal pressure from the government. The stated policy of
the
Bank on the Indian Rupee is to manage volatility but without any fixed exchange
rate-
and this has mostly been true.
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The Modern Banking Functions are Fund based and Non-Fund based functions. These
functions of a bank are those in which banks extend various services to their cu
stomers
or add their commitments to certain transactions undertaken by their clients and
charge
their fees/ commissions for the services rendered by them / their commitments ad
ded to
the transactions undertaken by the clients. The activities popularly known as Non
-fund
facilities provided by Banks.
Thus, we conclude
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TABLE OF CONTENTS
1. INTRODUCTION
Banking in India 9
Definition of Banks 11
Types of Bank 12
4
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33
4. STUDY OF HDFC BANK
5. STUDY OF PNB BANK 46
ACKNOWLEDGEMENT
.
To study various bank, Corporate and Commercial.
.
To study the Indian bank scenario and its problem.
.
Though the Indian Banking System is very wide and elaborated, still the project
Nationalise Bank
Private Bank
.
Within each of these broad groups, an attempt has been made to cover as
comprehensively as possible, under the various sub-groups.
LIMITATION OF THE STUDY: Every work has its own limitation. Limitations
are extent to which the process should not exceed. Limitations of this project a
re:
The first stage included the introduction of Indian Banks and how they work in I
ndia. I
choose five criteria Growth, Credit quality, Strength, Profitability, Efficiency
/
Profitability. The next stage involved determining the objectives of the study,
drafting a
questionnaire will be designed keeping in mind the target audience and objective
s of the
study. It will non-disguised in nature and will include a few open-ended questio
ns.
DATA COLLECTIONS
The data from such organization has also been collected.
Primary data
The primary data will be collected through the questionnaire designed. In the pr
ocess of
data collection we went to the respective bank to get the questionnaire filled.
The
preparation of the project report required me to visit the various other compani
es like
Punjab National Bank, ICICI bank , State Bank of India, Central Bank, IDBI bank
etc.
in order to collect data.
Secondary data
The Preparation of the project report also required data from various journals,
newspapers ( like The Economic Times, Times of India etc.) books ( like Working
Capital Management written by Sarbesh Mishra and Financial Service written by M
Y
Khan etc.)
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SCOPE OF BANKING SECTOR
Banking business has a history of over 200 years. From the times of the
Bank of Bengal (1806) the sector has been witnessing qualitative and quantitativ
e
changes. Main players during the pre-independence period were Credit Lyonnais,
Allahabad Bank, Punjab National Bank and Bank of India. With 1935 regulation the
Reserve Bank of India was proclaimed the Central Bank of India and was vested
with controlling powers over the commercial banks.
The drastic development taken place during the first 25 years since
independence was Nationalization of many private banks. With this, the central
government became major policy maker for these nationalized banks
With economic liberalization measures many private and foreign banking
companies were allowed to operate in the country. Favorable economic climate and
a variety of other factors such as demand for wide range of financial products f
rom
various sections of the society led to mutually beneficial growth to the banking
sector and economic growth process. This was coincided by technology
development in the banking operations. Today most of the Indian cities have
networked banking facility as well as Internet banking facility. A customer is
empowered to operate his account from any part of the country. UTI Bank, ICICI,
HDFC Bank and Bank of Punjab are the main winners of the race.
BANKING IN INDIA
Banking in India originated in the first decade of 18th century with The
General Bank of India coming into existence in 1786. This was followed by Bank o
f
Hindustan. Both these banks are now defunct. The oldest bank in existence in Ind
ia is
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the State Bank of India being established as "The Bank of Bengal" in Calcutta in
June
1806. A couple of decades later, foreign banks like Credit Lyonnais started thei
r
Calcutta operations in the 1850s. At that point of time, Calcutta was the most a
ctive
trading port, mainly due to the trade of the British Empire, and due to which ba
nking
activity took roots there and prospered. The first fully Indian owned bank was t
he
Allahabad Bank, which was established in 1865.
By the 1900s, the market expanded with the establishment of banks such as
Punjab National Bank, in 1895 in Lahore and Bank of India, in 1906, in Mumbai bo
th
of which were founded under private ownership. The Reserve Bank of India
formally took on the responsibility of regulating the Indian banking sector from
1935.
After India's independence in 1947, the Reserve Bank was nationalized and given
broader powers.
Reserve Bank of India
Types of banking
Commercial bank has two meanings:
.
Commercial bank is the term used for a normal bank to distinguish it
from an investment bank. (After the great depression, the U.S.
Congress required that banks only engage in banking activities,
whereas investment banks were limited to capital markets activities.
This separation is no longer mandatory.)
.
Commercial bank can also refer to a bank or a division of a bank that
mostly deals with deposits and loans from corporations or large
businesses, as opposed to normal individual members of the public
(retail banking). It is the most successful department of banking.
Community development bank are regulated banks that provide financial
services and credit to underserved markets or populations.
Private banks manage the assets of high net worth individuals.
Offshore banks are banks located in jurisdictions with low taxation and
regulation. Many offshore banks are essentially private banks.
Savings banks accept savings deposits.
Postal savings banks are savings banks associated with national postal
systems.
There are some examples of banks in India:
.
Private sector bank
HDFC, ICICI, Axis bank, Yes bank, Kotak Mahindra bank, Bank of
Rajasthan
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.
Rural bank
United bank of India, Syndicate bank, National bank for agriculture and
rural development (NABARD)
.
Commercial bank
State Bank, Central Bank, Punjab National Bank, HSBC, ICICI,
HDFC etc.
.
Retail bank
BOB, PNB
.
Universal bank
Deutsche bank
Services provided by the bank
Fund Based
Services
Non-Fund Based
Services
.
Granting of Loans and Advances
.
Making Investments in shares/ debentures/ bonds.
The borrowers need such facilities not only for purchases of current assets or
financing there of or take benefit of certain services with the help of non-fund
based
facilities. They also need the facilities for acquisition of fixed assets includ
ing their
financing.
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RBI NORMS:
Prudential exposure norms as per extant guidelines of Reserve Bank of India prov
ides
that the maximum exposure of a bank for all its Fund based and Non-fund based cr
edit
facilities, investments, underwriting, investments in Bonds and commercial paper
and
any other commitment should not exceed 25 percent of its (bank's) net worth to a
n
individual borrower and 50 percent of its, net worth to a 'group'. It may howeve
r, be
rioted that while calculating exposure, the Non-fund based facilities are to be
taken at
50 percent of the sanctioned limit. To illustrate the point let us consider the
following
example:
Example1.
Particulars Rs. Rs. In
crores
Net worth of the bank
Maximum exposure permitted for an individual
borrower (25% of net worth of the bank) Working
Capital Control and Banking Policy
175
700
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Particulars Rs.
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.
Retain their savings in foreign currency in a RFC account.
.
Get the proceeds of FCNR (B)/NRE Deposits credited to this account.
Non Resident external (NRE):-Deposits can be placed in
.
Savings Bank A/c
.
Fixed Deposit A/c
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Non Resident Ordinary (NRO) Deposits:-Where an Indian citizen having a resident
account leaves India and becomes non-resident, his resident account should be
designated as NRO account.
Where non-resident Indian receives income in India, he can open a NRO a/c with s
uch
funds.
Reserve Banks of India:
Establishment
The Reserve Bank of India was established on April 1, 1935 in accordance with th
e
provisions of the Reserve Bank of India Act, 1934.
The Central Office of the Reserve Bank was initially established in Calcutta but
was
permanently moved to Mumbai in 1937. The Central Office is where the Governor
sits and where policies are formulated.
Though originally privately owned, since nationalisation in 1949, the Reserve Ba
nk
is fully owned by the Government of India.
Guidelines on Ownership and Governance in Private
Sector Banks
Banks are "special" as they not only accept and deploy large amount of
uncollateralized public funds in fiduciary capacity, but they also leverage such
funds through credit creation. The banks are also important for smooth functioni
ng
of the payment system. In view of the above, legal prescriptions for ownership a
nd
governance of banks laid down in Banking Regulation Act, 1949 have been
supplemented by regulatory prescriptions issued by RBI from time to time. The
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existing legal framework and significant current practices in particular cover t
he
following aspects:
i. The composition of Board of Directors comprising members with demonstrable
professional and other experience in specific sectors like agriculture, rural ec
onomy,
co-operation, SSI, law, etc., approval of Reserve Bank of India for appointment
of
CEO as well as terms and conditions thereof, and powers for removal of manageria
l
personnel, CEO and directors, etc. in the interest of depositors are governed by
various sections of the B.R. Act, 1949.
ii. Guidelines on corporate governance covering criteria for appointment of
directors, role and responsibilities of directors and the Board, signing of decl
aration
and undertaking by directors, etc., were issued by RBI on June 20, 2002 and June
25, 2004, based on the recommendations of Ganguly Committee and a review by
the BFS.
iii. Guidelines for acknowledgement of transfer/allotment of shares in private s
ector
banks were issued in the interest of transparency by RBI on February 3, 2004.
iv. Foreign investment in the banking sector is governed by Press Note dated Mar
ch
5, 2004 issued by the Government of India, Ministry of Commerce and Industries.
v. The earlier practice of RBI nominating directors on the Boards of all private
sector banks has yielded place to such nomination in select private sector banks
.
2. Against this background, it is considered necessary to lay down a comprehensi
ve
framework of policy in a transparent manner relating to ownership and governance
in the Indian private sector banks as described below.
3. The broad principles underlying the framework of policy relating to ownership
and governance of private sector banks would have to ensure that
(i) The ultimate ownership and control of private sector banks is well diversifi
ed.
While diversified ownership minimises the risk of misuse or imprudent use of
leveraged funds, it is no substitute for effective regulation. Further, the fit
and
proper criterion, on a continuing basis, has to be the over-riding consideration
in the
path of ensuring adequate investments, appropriate restructuring and consolidati
on
in the banking sector. The pursuit of the goal of diversified ownership will tak
e
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account of these basic objectives, in a systematic manner and the process will b
e
spread over time as appropriate.
(ii) Important Shareholders (i.e., shareholding of 5 per cent and above) are fit
and
proper , as laid down in the guidelines dated February 3, 2004 on acknowledgement
for allotment and transfer of shares.
(iii) The directors and the CEO who manage the affairs of the bank are fit and
proper as indicated in circular dated June 25, 2004 and observe sound corporate
governance principles.
(iv) Private sector banks have minimum capital/net worth for optimal operations
and systemic stability.
(v) The policy and the processes are transparent and fair.
4. Minimum capital
The capital requirement of existing private sector banks should be on par with t
he
entry capital requirement for new private sector banks prescribed in RBI guideli
nes
of January 3, 2001, which is initially Rs.200 crore, with a commitment to increa
se
to Rs.300 crore within three years. In order to meet with this requirement, all
banks
in private sector should have a net worth of Rs.300 crore at all times. The bank
s
which are yet to achieve the required level of net worth will have to submit a t
ime-
bound programme for capital augmentation to RBI. Where the net worth declines to
a level below Rs.300 crore, it should be restored to Rs. 300 crore within a
reasonable time.
5. Shareholding
i. The RBI guidelines on acknowledgement for acquisition or transfer of shares
issued on February 3, 2004 will be applicable for any acquisition of shares of 5
per
cent and above of the paid up capital of the private sector bank.
ii. In the interest of diversified ownership of banks, the objective will be to
ensure
that no single entity or group of related entities has shareholding or control,
directly
or indirectly, in any bank in excess of 10 per cent of the paid up capital of th
e
private sector bank. Any higher level of acquisition will be with the prior appr
oval
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of RBI and in accordance with the guidelines of February 3, 2004 for grant of
acknowledgement for acquisition of shares.
iii. Where ownership is that of a corporate entity, the objective will be to ens
ure that
no single individual/entity has ownership and control in excess of 10 per cent o
f that
entity. Where the ownership is that of a financial entity the objective will be
to
ensure that it is a well established regulated entity, widely held, publicly lis
ted and
enjoys good standing in the financial community.
iv, Banks (including foreign banks having branch presence in India)/FIs should n
ot
acquire any fresh stake in a bank s equity shares, if by such acquisition, the
investing bank s/FI s holding exceeds 5 per cent of the investee bank s equity
capital as indicated in RBI circular dated July 6, 2004.
v. As per existing policy, large industrial houses will be allowed to acquire, b
y way
of strategic investment, shares not exceeding 10 per cent of the paid up capital
of
the bank subject to RBI s prior approval. Furthermore, such a limitation will also
be
considered if appropriate, in regard to important shareholders with other
commercial affiliations.
vi. In case of restructuring of problem/weak banks or in the interest of consoli
dation
in the banking sector, RBI may permit a higher level of shareholding, including
by a
bank.
6. Directors and Corporate Governance
i. The recommendations of the Ganguly Committee on corporate governance in
banks have highlighted the role envisaged for the Board of Directors. The Board
of
Directors should ensure that the responsibilities of directors are well defined
and the
banks should arrange need-based training for the directors in this regard. While
the
respective entities should perform the roles envisaged for them, private sector
banks
will be required to ensure that the directors on their Boards representing speci
fic
sectors as provided under the B.R. Act, are indeed representatives of those sect
ors in
a demonstrable fashion, they fulfil the criteria under corporate governance norm
s
provided by the Ganguly Committee and they also fulfil the criteria applicable f
or
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determining fit and proper status of Important Shareholders (i.e., shareholding of
5
per cent and above) as laid down in RBI Circular dated June 25, 2004.
ii. As a matter of desirable practice, not more than one member of a family or a
close relative (as defined under Section 6 of the Companies Act, 1956) or an
associate (partner, employee, director, etc.) should be on the Board of a bank.
iii. Guidelines have been provided in respect of 'Fit and Proper' criteria for d
irectors
of banks by RBI circular dated June 25, 2004 in accordance with the
recommendations of the Ganguly Committee on Corporate Governance. For this
purpose a declaration and undertaking is required to be obtained from the propos
ed /
existing directors
iv. Being a Director, the CEO should satisfy the requirements of the fit and prop
er
criteria applicable for directors. In addition, RBI may apply any additional
requirements for the Chairman and CEO. The banks will be required to provide all
information that may be required while making an application to RBI for approval
of appointment of Chairman/CEO.
7. Foreign investment in private sector banks
In terms of the Government of India press note the aggregate foreign investment
in
private banks from all sources (FDI, FII, NRI) cannot exceed 74 per cent. At all
times, at least 26 per cent of the paid up capital of the private sector banks w
ill have
to be held by resident Indians.
7.1 Foreign Direct Investment (FDI) (other than by foreign banks or foreign
bank group)
i. The policy already articulated in guidelines for determining fit and proper sta
tus
of shareholding of 5 per cent and above will be equally applicable for FDI. Henc
e
any FDI in private banks where shareholding reaches and exceeds 5 per cent eithe
r
individually or as a group will have to comply with the criteria indicated in th
e
aforesaid guidelines and get RBI acknowledgement for transfer of shares.
ii. To enable assessment of fit and proper the information on ownership/beneficial
ownership as well as other relevant aspects will be extensive.
7.2 Foreign Institutional Investors (FIIs)
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i. Currently there is a limit of 10 per cent for individual FII investment with
the
aggregate limit for all FIIs restricted to 24 per cent which can be raised to 49
per
cent with the approval of Board/General Body. This dispensation will continue.
ii. The present policy requires RBI s acknowledgement for acquisition/transfer of
shares of 5 per cent and more of a private sector bank by FIIs based upon the po
licy
guidelines on acknowledgement of acquisition/transfer of shares issued. For this
purpose RBI may seek certification from the concerned FII of all beneficial inte
rest.
7.3 Non-Resident Indians (NRIs)
Currently there is a limit of 5 per cent for individual NRI portfolio investment
with
the aggregate limit for all NRIs restricted to 10 per cent which can be raised t
o 24
per cent with the approval of Board/General Body. Further, the policy guidelines
on
acknowledgement for acquisition/transfer will be applied.
8. Due diligence process
The process of due diligence in all cases of shareholders and directors as above
, will
involve reference to the relevant regulator, revenue authorities, investigation
agencies and independent credit reference agencies as considered appropriate.
9. Transition arrangements
i. The current minimum capital requirements for entry of new banks is Rs.200 cro
re
to be increased to Rs.300 crore within three years of commencement of business.
A
few private sector banks which have been in existence before these capital
requirements were prescribed have less than Rs.200 crore net worth. In the inter
est
of having sufficient minimum size for financial stability, all the existing priv
ate
banks should also be able to fulfil the minimum net worth requirement of Rs.300
crore required for a new entry. Hence any bank with net worth below this level w
ill
be required to submit a time bound programme for capital augmentation to RBI for
approval.
ii. Where any existing shareholding of any individual entity/group of entities i
s 5
per cent and above, due diligence outlined in the guidelines will be undertaken
to
ensure fulfillment of fit and proper criteria.
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iii. Where any existing shareholding by any individual entity/group of related
entities is in excess of 10 per cent, the bank will be required to indicate a ti
me table
for reduction of holding to the permissible level. While considering such cases,
RBI
will also take into account the terms and conditions of the banking licences.
iv. Any bank having shareholding in excess of 5 per cent in any other bank in In
dia
will be required to indicate a time bound plan for reduction in such investments
to
the permissible limit. The parent of any foreign bank having presence in India,
having shareholding directly or indirectly through any other entity in the banki
ng
group in excess of 5 per cent in any other bank in India will be similarly requi
red to
indicate a time bound plan for reduction of such holding to 5 per cent.
v. Banks will be required to undertake due diligence before appointment of direc
tors
and Chairman/CEO on the basis of criteria that will be separately indicated and
provide all the necessary certifications/information to RBI.
vi. Banks having more than one member of a family, or close relatives or associa
tes
on the Board will be required to ensure compliance with these requirements at th
e
time of considering any induction or renewal of terms of such directors.
vii. Action plans submitted by private sector banks outlining the milestones for
compliance with the various requirements for ownership and governance will be
examined by RBI for consideration and approval.
10. Continuous monitoring arrangements
i. Where RBI acknowledgement has already been obtained for transfer of shares of
5 per cent and above, it will be the bank s responsibility to ensure continuing
compliance of the fit and proper criteria and provide an annual certificate to the
RBI of having undertaken such continuing due diligence.
ii. Similar continuing due diligence on compliance with the fit and proper criteri
a
for directors/CEO of the bank will have to be undertaken by the bank and certifi
ed
to RBI annually.
iii. RBI may, when considered necessary, undertake independent verification of fi
t
and proper test conducted by banks through a process of due diligence as describe
d
in paragraph 8
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11. On the basis of such continuous monitoring, RBI will consider appropriate
measures to enforce compliance.
Guidelines on Fair Practices Code
.
Loan application forms shall be comprehensive to include information about rate
of interest (fixed/floating) and manner of charging (monthly/quarterly/half
yearly/ rest), process fees and other charges, penal interest rates, pre-payment
options and any other matter which affects the interest of the borrower, so that
a
meaningful comparison with that of other banks can be made and informed
decision can be taken by the borrower.
.
Banks and Financial Institution should devise a system of giving
acknowledgement for receipt of all loans application. Banks/ Financial
Institutions should verify the loan application within a reasonable period of ti
me.
If additional details / documents are required, they should intimate the borrowe
rs
immediately. If all the requirements are complied with the borrowers, banks/
Financial Institution should acknowledge for the same and state the specific tim
e
period from the date of acknowledgement within which a decision on the specific
loan request will be conveyed to the borrowers.
.
Acknowledgement should also state the amount of process fees paid or to be
paid and the extent to which such fees shall be refunded in the event of rejecti
on
of any application for loan.
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.
In the case of rejection of any loan application, lenders should convey in writi
ng
the specific reasons thereof.
.
Lenders should ensure that there is proper assessment of credit requirement of
borrowers. The credit limit, which may be sanctioned, should be mutually
settled.
.
Terms and conditions and other caveats governing credit facilities given by
banks / Financial Institution arrived at after negotiation by the lending instit
ution
and the borrower should be reduced in writing duly witnessed and certified by
the authorised sanctioning authority; in respect of advances sanctioned by the
Board of Directors or its committee the documents of understanding should be
certified by the authorised signatory preferably at company secretary level. A
copy of such agreement should be made available to the borrowers for their
record.
.
Lenders should ensure timely disbursement of loans sanctioned.
.
Stipulation of margin and security should be based on due diligence and credit
worthiness of borrowers.
.
Lenders should keep the borrowers apprised of the state of their accounts from
time to time and shall give notice of any change in the terms and conditions
including interest rates and charges are effected only prospectively. To ensure
the
above, Banks / Financial Institution should create appropriate information
dissemination mechanism.
.
The loan agreement should clearly specify the liability of lenders to borrowers
in
regard to allowing drawings beyond the sanctioned limits, honouring the cheques
issued for the purpose other than agreed, disallowing large cash withdrawals and
obligation to meet further requirements of the borrowers on account of growth in
business etc. without proper revision and sanction in credit limits, and
disallowing drawings on a borrower account on its classification as a non-
performing assets or on account of non-compliance with the terms of sanction.
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.
Lenders should give reasonable notice to borrowers before taking decision to
recall / accelerate payment or performance under the agreement or seeking
additional securities.
.
Lenders should release all securities on receiving payment of loan or realisatio
n
of loan subject to any legitimate right of lien for any other claim lenders may
have against borrowers. If such right of set off is to be exercised, borrowers s
hall
be given notice about the same with full particulars about the remaining claims
and the documents under which lenders are entitled to retain the securities till
the
relevant claims are settled / paid.
ORGANIZATION PROFILE
PROMOTER
HDFC is India's premier housing finance company and enjoys an impeccable track
record in India as well as in international markets. Since its inception in 1977
, the
Corporation has maintained a consistent and healthy growth in its operations to
remain
the market leader in mortgages. Its outstanding loan portfolio covers well over
a million
39
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dwelling units. HDFC has developed significant expertise in retail mortgage loan
s to
different market segments and also has a large corporate client base for its hou
sing
related credit facilities. With its experience in the financial markets, a stron
g market
reputation, large shareholder base and unique consumer franchise, HDFC was ideal
ly
positioned to promote a bank in the Indian environment.
· BUSINESS FOCUS
HDFC Bank's mission is to be a World-Class Indian Bank. The objective is to buil
d
sound customer franchises across distinct businesses so as to be the preferred p
rovider of
banking services for target retail and wholesale customer segments, and to achie
ve
healthy growth in profitability, consistent with the bank's risk appetite. The b
ank is
committed to maintain the highest level of ethical standards, professional integ
rity,
corporate governance and regulatory compliance. HDFC Bank's business philosophy
is
based on four core values Operational Excellence, Customer Focus, Product
Leadership and People.
· CAPITAL STRUCTURE
The authorized capital of HDFC Bank is Rs550 crore (Rs5.5 billion). The paid-up
capital is Rs424.6 crore (Rs.4.2 billion). The HDFC Group holds 19.4% of the ban
k's
equity and about 17.6% of the equity is held by the ADS Depository (in respect o
f the
bank's American Depository Shares (ADS) Issue). Roughly 28% of the equity is hel
d by
Foreign Institutional Investors (FIIs) and the bank has about 570,000 shareholde
rs. The
shares are listed on the Stock Exchange, Mumbai and the National Stock Exchange.
The
bank's American Depository Shares are listed on the New York Stock Exchange (NYS
E)
under the symbol 'HDB'.
· TIMES BANK AMALGAMATION
In a milestone transaction in the Indian banking industry, Times Bank Limited (a
nother
new private sector bank promoted by Bennett, Coleman & Co./Times Group) was
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merged with HDFC Bank Ltd., effective February 26, 2000. As per the scheme of
amalgamation approved by the shareholders of both banks and the Reserve Bank of
India, shareholders of Times Bank received 1 share of HDFC Bank for every 5.75 s
hares
of Times Bank. The acquisition added significant value to HDFC Bank in terms of
increased branch network, expanded geographic reach, enhanced customer base, ski
lled
manpower and the opportunity to cross-sell and leverage
alternative delivery channels.
· DISTRIBUTION NETWORK
HDFC Bank is headquartered in Mumbai. The Bank at present has an enviable networ
k
of over 1229 branches spread over 444 cities across India. All branches are link
ed on an
online real-time basis. Customers in over 120 locations are also serviced throug
h
Telephone Banking. The Bank's expansion plans take into account the need to have
a
presence in all major industrial and commercial centers where its corporate cust
omers
are located as well as the need to build a strong retail customer base for both
deposits
and loan products. Being a clearing/settlement bank to various leading stock exc
hanges,
the Bank has branches in the centers where the NSE/BSE has a strong and active
member base. The Bank also has a network of about over 2526 networked ATMs acros
s
these cities. Moreover, HDFC Bank's ATM network can be accessed by all domestic
and
international Visa/MasterCard, Visa Electron/Maestro, Plus/Cirrus and American
Express Credit/Charge cardholders.
· TECHNOLOGY
HDFC Bank operates in a highly automated environment in terms of information
technology and communication systems. All the bank's branches have online
connectivity, which enables the bank to offer speedy funds transfer facilities t
o its
INDIAN INSTITUTE OF MANAGEMENT TECHNOLOGY
INDIAN BANKING SYSTEM 0621000460
customers. Multi-branch access is also provided to retail customers through the
branch
network and Automated Teller Machines (ATMs). The Bank has made substantial effo
rts
and investments in acquiring the best technology available internationally, to b
uild the
infrastructure for a world class bank. The Bank's business is supported by scala
ble and
robust systems which ensure that our clients always get the finest services we o
ffer. The
Bank has prioritized its engagement in technology and the internet as one of its
key
goals and has already made significant progress in web-enabling its core busines
ses. In
each of its businesses, the Bank has succeeded in leveraging its market position
,
expertise and technology to create a competitive advantage and build market shar
e.
· BUSINESS FOCUS
HDFC Bank's mission is to be a World-Class Indian Bank. The objective is to buil
d
sound customer franchises across distinct businesses so as to be the preferred p
rovider of
banking services for target retail and wholesale customer segments, and to achie
ve
healthy growth in profitability, consistent with the bank's risk appetite. The b
ank is
committed to maintain the highest level of ethical standards, professional integ
rity,
corporate governance and regulatory compliance. HDFC Bank's business philosophy
is
based on four core values- Operational Excellence, Customer Focus, Product Leade
rship
and People.
· PRODUCT SCOPE:
HDFC Bank offers a bunch of products and services to meet the every need of the
people. The company cares for both, individuals as well as corporate and small a
nd
INDIAN INSTITUTE OF MANAGEMENT TECHNOLOGY
INDIAN BANKING SYSTEM 0621000460
medium enterprises. For individuals, the company has a range accounts, investmen
t, and
pension scheme, different types of loans and cards that assist the customers. Th
e
customers can choose the suitable one from a range of products which will suit t
heir life-
stage and needs. For organizations the company has a host of customized solution
s that
range from
Funded services, Non-funded services, Value addition services, Mutual fund etc.
These
affordable plans apart from providing long term value to the employees help in
enhancing
goodwill of the company. The products of the company are categorized into variou
s
· To make people aware about the benefit of becoming HDFC Bank s Sales
Executive, following activities of advertisement should be done through
1. Print Media.
2. Hoarding & Banners.
3. Stalls in Trade Fares
4. Distribution of leaflets containing details information.
· The bank should provide life time valid ATM card to all its customers.
INDIAN INSTITUTE OF MANAGEMENT TECHNOLOGY
INDIAN BANKING SYSTEM
0621000460
BOARD FO DIRECTORS
Dr K.C. Chakrabarthy Chairman & Managing Director
Shri K.Raghuraman Executive Director
Shri .J.M.Gerg Exective Director
DIRECTOR
Shri .Ravneet Kaur Govt. of India Nominee Director
Shri .L.M.Fonseca Reserve bank of India Nominee Director
Shri .S.R.Khurana Director Rep.C.A.catagory
Shri P.K.Nayar Officer Employee Director
Shri.Mohan Lal Workmen Employee director
Dr.Harsh Mahajan Share holder Director
Shri.Prakash Agrawal Shareholder Director
Shri Gautam P.Khandelwal Part-time non-official Director
INDIAN INSTITUTE OF MANAGEMENT TECHNOLOGY
INDIAN BANKING SYSTEM 0621000460
Dear Sir/Madam,
I am a student of Indian Institute of Management, Ghaziabad. As part of the
requirements for my Post Graduation Diploma in Business Management I am
required to do a research based project. Kindly spend a few minutes of your
valuable time and fill in this questionnaire.
1. Your Age: ____________________
2. Education Qualification
.
Undergraduate .
.
Graduate .
.
Post graduate .
3. Marital Status.
.
Married .
.
Single .
No. of Children: __________
4. Occupation.
.
Business .
INDIAN INSTITUTE OF MANAGEMENT TECHNOLOGY
INDIAN BANKING SYSTEM 0621000460
.
Profession .
.
Service .
(Please mention below the type of business/profession you are in incase of
service please mention your organization name and designation)
5. Your annual household income.
.
<than 2 lack .
.
Between 2 to 5 lack .
.
Between 5 to 8 lack .
.
>than 8 lack .
And why?
12. While saving in a Bank, what is your priority?
13. Is Central Banking System beneficial for you?
.
Yes .
INDIAN INSTITUTE OF MANAGEMENT TECHNOLOGY
INDIAN BANKING SYSTEM 0621000460
.
No .
14. Does you use Internet Banking?
.
Yes .
.
No .
Thank You
INDIAN INSTITUTE OF MANAGEMENT TECHNOLOGY