Student Assessment Workbook

BSBWRT401
Write Complex Documents
Version 1.0

May 2016

Student Full Name: Guilherme Lambert Martins

Student Number: 4000170601

Level 2, 25 George Street, Parramatta, NSW 2150

Phone: +61 2 9633 1222 Fax: +61 2 9633 1888
Email: info@australisinstitute.nsw.edu.au Web: www.australisinstitute.nsw.edu.au
ABN 17 120 701 911 | RTO ID 91630 | CRICOS ID 03173K
BSBWRT401 1.0 | May 2016 Page 1
 Assessment Submission Sheet
Course Title Certificate IV in Marketing and Communication Course Code BSB42415
Unit Title Write Complex text Documents Unit Code BSBWRT401
Version 5.0 Created on October 2015

Please read and sign this assessment coversheet and submit it together with your assessment to your Assessor by the due date.

Student Name Guilherme Lambert Martins Student ID 4000170601

Assessor Plistina Almeida Date Due 30/07/2017

I affirm that all work submitted in this assessment is my own work and does not involve plagiarism or
teamwork other than that authorised for any particular assessment activity. I have read the Student
Declaration
Assessment Handbook under Section 2 Assessment Guidelines and understood the serious
consequences in case this work is found plagiarised.

Student Date ____/____/___

Signature: Signed: _

Assessor Use Only

First Submission Date Re-submission Date Re-assessment Date

S NYS 02/08/2017 S NYS ___/___/____ S NYS ___/___/____
Feedback: Trainer/Assessor’s Comments:
Despite your effort, this assessment is not yet competent. I have made comments to guide you in fixing it.
Please, resubmit for marking afterwards. Do not hesitate in asking questions.

I hereby confirm that I have been given feedback from the Assessor and I agree with the assessment outcome.

Assessor
Student Dat
Signatur 02/08/2017
Signature e
e

Student Feedback on Assessment: Would you like to make any comments about this assessment?

Assessment Receipt

Student Name Guilherme Lambert Martins Student ID 4000170601

Course Code & Title Certificate IV Marketing and Communication Extension Granted Yes  No 

BSBWRT401 1.0 | May 2016 Page 2

 Unit Code & Title Identify and Evaluate Marketing Opportunities Date Received ___/___/____

First Submission  Re-submission  Re-assessment 

Assessment Information
Welcome to your Student Assessment Workbook for BSBWRT401 Write Complex Documents.
This Student Assessment Guide will give you the opportunity to show your skills in planning, designing and
developing organisational documents that are more complex than basic correspondence. This will be achieved
through producing an Industry Report based on a set of document requirements and a range of information sources.
This assessment has the following two events:
Assessment Event 1 – Short Answer Questions
There are two questions that will provide us with evidence on your general knowledge of formatting styles for
word processing documents and rules and conventions for written English. This assessment is completed in your
own time and by a submission date provided by your assessor. You may use support material in the development
of your answers, but you must indicate the source. In addition, you must not cut and paste answers from your
source but instead put it in your own words, unless it is a direct quote.

Assessment Event 2 – Case Study: Produce Industry Report

You will complete a number of tasks in planning, drafting, reviewing and producing a word processing document.
These tasks will be based on your role of Document Management Specialist in a simulation for A & A Coffee, an
organisation that is a chain of retail cafes in Australia.

To do this case study, you will require to complete a number of tasks in which you will need to refer to the following
resources:
Australia Health and Information about Australia’s Health and Wellbeing. Mandatory section required to be
Wellbeing (Word file) included in the Industry Report. You will perform a number of operations on this
content using appropriate software packages to produce the report.

Coffee Market Outlook Information about the coffee market. Mandatory section required to be included in the
in Australia Industry Report. You will perform a number of operations on this content using
appropriate software packages to produce the report.
(Word file)

Background Information about A & A Coffee, its financial performance and market research.
Mandatory section required to be included in the Industry Report. You will perform a
(Text file)
number of operations on this content using appropriate software packages to produce
the report.

A & A Coffee Organisational Style Guide that is designed to set standards and ensure consistency in
document production. You must conform to the standards as outlined in this document
Style Guide
when producing the Industry Report.
(PDF file)

BSBWRT401 1.0 | May 2016 Page 3

Meeting Code of Organisational set of rules to conduct effective meetings. You will conform to these
Conduct (PDF file) rules during your meeting with the Marketing Manager.

Document Production Organisational policy and procedures for the document production process. You will
Policy (PDF file) follow these procedures when planning and producing the Industry Report from the
start of your Assessment Event 2 until you finish it.

Client Interview Form A template which you will use to take notes when gathering the requirements of the
Industry Report during your verbal interaction with the Marketing Manager. You will
use this document to finalise the Client Requirements Document (see below).

Client Requirements A template which you will document all the requirements of the Industry Report and
Document then send to the Marketing Manager to gain their approval. You will then produce the
report based on these requirements agreed on with the client in writing.
Organisational Logo A & A Coffee company logo. You will use this media file when creating the Industry
Report.
(PNG file)

Remember, you do not type your answers in the Student Assessment Guide, but use this Student Assessment
Workbook instead. The Student Assessment Guide is simply a guide to explain what you are required to do, and by
doing so, this will assist you to perform at your best.
Please note that your responses for both assessments can (where appropriate) use dot point format. See below of
an example of a dot point answers and a full sentence:
Dot point format Presentation Plan includes the following:
 outcomes
 needs of the audience
 context.

Full sentence format When you are preparing for a presentation, there a number of tasks that must be
carried out. These are listing the outcomes that you want to achieve, followed by the
identification of the needs of your audience. When you have completed these two tasks
you then check on the room that you will be conducting the presentation.

Note that to be deemed competent for this unit, you must achieve a satisfactory outcome for all of the assessment
tasks. This includes meeting the following conditions:
 you must complete all of the tasks outlined in this Student Assessment Guide document to the standard
indicated in the performance requirements; these are listed under each of the tasks
 you will then submit your completed workbook to your assessor electronically (note, your assessor may allow
you to submit Assessment Event 1 and receive feedback before starting Assessment Event 2)
 you must perform the above two points within the given timeframes by your Assessor.
Please be aware that your Trainer/Assessor is here to provide you with the necessary support throughout the
assessment process so that you can achieve the desired outcomes. If you have questions, then contact them for
guidance.

BSBWRT401 1.0 | May 2016 Page 4

Please abide by the following table when providing your responses for the questions and tasks in the Student
Assessment Guide:

Assessment Event 1 In this Student Assessment Workbook

Assessment Event 2 In this Student Assessment Workbook using the Client Requirements Document
template
Task 1.2 and 1.3

Please type your answers for the questions in Assessment Event 1 in this Student Assessment Workbook. Also,
please type your response for Assessment Event 2, Tasks 1.2 and 1.3 using the Client Requirements Document
template provided to you.

However, in Assessment Event 2 (Task 2.1 through Task 4.2), you are required to produce a word processing
document as the output of the simulation. Your Assessor will need this document emailed electronically to provide
you feedback. Therefore, please produce this document separately.
Please note that your responses for both assessments can (where appropriate) use dot point format. See below of
an example of a dot point answers and a full sentence:

Dot point format Presentation Plan includes the following:

 outcomes
 needs of the audience
 context.

Full sentence format When you are preparing for a presentation, there a number of tasks that must be
carried out. These are listing the outcomes that you want to achieve, followed by the
identification of the needs of your audience. When you have completed these two tasks
you then check on the room that you will be conducting the presentation.

Note that to be deemed competent for this unit, you must achieve a satisfactory outcome for all of the assessment
tasks. This includes meeting the following conditions:
 you must complete all of the tasks outlined in this Student Assessment Guide document to the standard
indicated in the performance requirements; these are listed under each of the tasks
 you will then submit your completed workbook to your assessor electronically (note, your assessor may allow
you to submit Assessment Event 1 and receive feedback before starting Assessment Event 2) attaching the word
processing document
 you must perform the above two points within the given timeframes by your Assessor.
Please be aware that your Trainer/Assessor is here to provide you with the necessary support throughout the
assessment process so that you can achieve the desired outcomes. If you have questions, please contact them for
guidance.

BSBWRT401 1.0 | May 2016 Page 5

Pre-assessment Checklist
Your assessor will go through the assessment for this unit BSBWRT401 Write Complex Documents. It is important
that you understand this assessment before taking on the tasks. To confirm that you have been given this overview,
we ask you to complete the following Pre-Assessment Checklist.
You are required to carefully read each checklist item provided below and tick either ‘Y’ to confirm your
understanding or ‘N’ if you disagree. In case you disagree with an item, please provide your reason under the
‘Comments’ section.

When you have done this, we ask you to sign this Pre-Assessment Checklist. This acknowledges that your
Trainer/Assessor has discussed all of the information with you prior to undertaking this assessment.

Checklist Comments

Understand about the rules

Y N I, the student, understand the purpose of the assessment.
and give more details about
the product for the client
I understand when and where the assessment will occur, who will
Y N assess me, how and in what format the assessment will be
submitted.

Some assessments I will

Y N I understand the methods of assessment.
need research, write with
my words
I understand what resources are required to successfully complete Student guide will help me
Y N this assessment. to complete the
assessments
I understand the performance level required for each assessment
Y N event.

I understand that it must be my own work. I have been explained

Y N and understood the serious consequences in case this work is found
plagiarised.

Y N I understand the process if I am deemed not yet competent.

Y N I understand the feedback process and the appeals process.

The assessor has discussed with me if I have any special needs and if The assessor help to
Y N so what arrangements have been put in place. understand the propose of
the assessment

Student Full Student ID Student Signature Date

Name
BSBWRT401 1.0 | May 2016 Page 6
Guilherme
Lambert Martins
4000170601

BSBWRT401 1.0 | May 2016 Page 7

Assessment Event 1 – Short Answer Questions
Instructions
The information contained in this section lists the questions that you will need to develop a written response to.
These questions are theoretical and provide evidence of your understanding of ergonomics, work organisation
strategies, energy and resource conservation techniques, and spreadsheet functions. Each question includes a word
count to give you an indication of the depth and the performance requirements to achieve a satisfactory result for
each answer.
Note you must answer these questions in your own words. Remember, you must get a satisfactory result with each
question to be deemed satisfactory for the whole of Assessment Event 1.

Questions
Question 1
Describe how formatting styles impact the formatting, readability and appearance of word processing documents.
Write your response into the table:
Formatting Style Impact on formatting, readability and appearance of Word documents
Clipboard When you copy something you use the clipboard to help on formatting, e.g. copy,
paste, crop

Font When you need more emphasis in your write, you can use Italic, Bold, Underline.

 use italics for the titles of published documents, legislation, regulations, technical
terms, and foreign words:
- I read the information in an article published in The New York Times

 use bold to increase contrast between headlines, key phrases and body text:
Example 2

 use underlining to show hyperlinks or websites in a document:

www.gumtree.com.au

Paragraph In paragraph we use for give some space to explain our ideas, most of people felt
boring when the text is big and doesn’t have stop. In word documents we can add
markers as bullets or numbers or put the text in the centre, left or right in the page.
Styles A plenty of styles to customize all paragraphs evenly. E.g.
A plenty of styles
A Plenty of styles
Table When you need explain your idea using the format from Excel. E.g.

BSBWRT401 1.0 | May 2016 Page 8

Illustrations When you need add pictures, graphics in your document, circles, squares, arrows. To
illustrate your ideas. E.g.

Sales

1º Tri 2º Tri 3º Tri 4º Tri

Quick Parts We use to create or reuse the content of the other documents and find quickly to add
in the text.

Themes A mix of colours, fonts, styles pre-ready to use and remake your text layout.

Page Background When you need put a watermark like Confidential, Urgent behind the document. Or
change the colour of the background or borders and shading.

Page Setup When you need adjust the margins, orientation as portrait or landscape, size of the
page, add columns.

Assessor: Competent.

BSBWRT401 1.0 | May 2016 Page 9

Question 2
Explain rules and conventions for formal written English.
Write your response into the table:
Element Item Explanation of rules and conventions
Element 1: Sectioning/Hierarchy Sometimes you need explain your ideas putting in
sections, using numerals. E.g.
Structure
1. Primary Heading
1.1 Secondary Heading
1.2 Another Secondary Heading
1.2.1 Tertiary Heading
1.2.2 Another Tertiary Heading

2. Another Primary Heading

Words, phrases, clauses, and sentences constitute

what is called the GRAMMATICAL HIERARCHY. We can
represent this schematically as follows:

sentences 
consist of one or more...

clauses 
consist of one or more...

phrases 
consist of one or more...

words

Paragraphs and sentences Sentence is a package of words that come together to

explain the information or ideas. After each sentence
you must use just one space between the sentences.

Paragraphs is a package of sentences, help to

understand about the ideas, is important to each
paragraph explain one point in your argument. If you
have 2 paragraphs probably you need two different
ideas or you add another referred idea about the first
paragraph.

Dot-point Series When you create a to-do list in your text you need the

BSBWRT401 1.0 | May 2016 Page 10

 bullets or numbers to explain easily your idea and
create an impact to the reader.
You need to make sure if you are using the same point
or number order and if the text is align.
E.g.
 go to supermarket
 go to school
1.1 go to swimming class
1.2 go to gym
Element 2: Grammar In grammar you need use some basic rules of the
sentence to be correctly, you need check the noun,
Language
pronoun, verb, adjective, adverb, conjunction and
preposition in each sentence to make sure if your idea
is easy to the reader understand.
Spelling & Punctuation When you are creating your slogans, you must know
about the spelling from different countries. E.g.

 Australian English uses ‘our’ and American

English ‘or’:

Colour, honour, flavour (Au) (An exception is the

Australian Labor Party’s name.)

color, honor, flavor (US)

 American English has no ‘e’ in words such

as judgment, acknowledgment and abridg
ment, while Australian English use both
forms (judgment and judgement).
 Australian English uses ‘-ogue’ with words
such as catalogue and dialogue, and US
English tends to drop the ‘ue’
(catalog,dialog).

Punctuation is the symbols that you use in the

sentence to help the people read in the way we want
to be heard and understood. E.g.

 .   period
 ;   semicolon
 :   colon

BSBWRT401 1.0 | May 2016 Page 11

  ,   comma
 ( )   parentheses
 !   exclamation mark
 ?   question mark

Tone Tone is the way the writer use to explain your idea with
feeling or to be polite, because you need a properly
language when you are writing a document. Depends
who will be the reader. If I am writing an email or
document to my boss, I need use a kind of business
words to explain the information.
Jargons, abbreviations, Jargons is a kind of words referred a one group of
acronyms and familiarity people or professionals. It’s a popular or most common
word that the group of people use. E.g. Business
Jargons: profit, risk, credit, inflation.

Abbreviation use to represent the whole word without

to write the full word. E.g. Dr. for Doctor, Mr. for
Mister.

Acronym is a word formed from the initial letters of a

name. E.g. WWF (World Wildlife Fund)
Element 3: Conciseness and When you are writing some document you need avoid
Completeness the repetition and wordy expressions, you need explain
Content
your message clearly to the reader. Answer all the
questions. Use active verbs. You can use pictures,
graphics to explain all your idea.
Clarity Is a simple language, explain the fact how it is, using
simple sentence with simple words.

Audience awareness You need to know if the readers to explain your ideas
correctly are familiar are young. You need consider
their ages, occupation, and lifestyle when you write
about your opinion.
Element 4: Legal requirements You need follow the regulation and make the terms
and conditions in written form clearly explained about
Inclusive communication
everything to the client. Make sure about your
explanation doesn’t hurts the rights and duties to each
other. E.g.

1. Age  to eliminate discrimination

BSBWRT401 1.0 | May 2016 Page 12

 against persons on the ground
Discrimination
of age when undertaking
Act 2004
marketing activities
 to eliminate discrimination
2. Disability
against persons on the ground
Discrimination
Act 1992 of disability when undertaking
marketing activities
 to eliminate discrimination
3. Racial against persons on the ground
Discrimination of race, colour, descent, and
Act 1975 ethnic origin when undertaking
marketing activities
 to eliminate discrimination
against project team on the
4. Sex ground of sex, sexual
Discrimination orientation, gender identity,
Act 1984 intersex status, marital or
relationship status when
undertaking marketing activities
Ethics A set of moral principles, especially ones relating to or
affirming a specified group, field, or form of conduct. In
your written, the reader could see about your
personality, if you are honesty, if you have the same
treatment with different people, if you are respectful,
confident. Your written describes a plenty of things
about you.
Special names A word who describe a group of people. E.g.
 Army ( a group of soldiers),
 Staff ( a group of workers),
 Team (a group of people working together in a
project or a group of athletes).
 Class (a group of students studying the same
thing)
 Club (a group of people with a common
interest)

Assessor: Competent. Kindly read my comments above.

BSBWRT401 1.0 | May 2016 Page 13

Assessment Event 2 – Case Study
Dear student, please remember that, in Assessment Event 2, the simulation is to produce the Industry Report. To
achieve this, you will undertake a number of tasks associated with planning, drafting and producing a complex
business document using a word processing software and other type of software where required.

In Task 1.1, you will meet with the Marketing Manager where you will ask them questions to gather the
requirements needed to produce the Industry Report.

To achieve this, we provided you a template where you can take notes during your interaction with the Marketing
Manager. We called this template ‘Client Interview Form’ and attached to the following page for you.

Please print this Client Interview Form before you conduct the meeting with the Marketing Manager.

Please note that you do not need to submit this Client Interview Form to your Assessor after the meeting, rather,
you will need to keep it in your own records to produce the Client Requirements Document in Tasks 1.2 and 1.3.

After the meeting with the Marketing Manager, you will use the notes in your Client Interview Form to populate the
Client Requirements Document.

Please refer to the diagram below which illustrates how you are required to use these templates.

Also remember that your Assessor will need this Industry Report emailed electronically to provide you feedback.
Therefore, please produce this document separately.

BSBWRT401 1.0 | May 2016 Page 14

Client Interview Form
Document title: A&A Coffee Meeting

Document Manager, Information Technology Department

Document Management Specialist:
info.dms@anacoffee.com.au

Client: A&A Coffee

Document Requirements
Purpose of the document:
Analyse the market to gather information, create sales report, strategies to be more competitive in the market.

Description of the document to be produced:

Industry Report that contains: Research, Locate and Filter data and information, Organise and Analyse data and
information, Evaluate and Report findings and Document Lessons Learnt

Audience:
Internal Staff, CEO, Directors

Language:
Formal with some business jargons but simple to understand.

Layout:
Portrait in general, include graphs, tables, illustrations.

Referencing:
More information on the source can be found at:
http://www.ausstats.abs.gov.au/File/4364.0.55.001.pdf

Specific requirements:

BSBWRT401 1.0 | May 2016 Page 15

 Document Requirements
Cover Page
Background
Table of Contents
Health and Wellbeing Trends

Gaps in data and information provided by the Client:

No description about Profit of Stores by State
No description about each performance for each product
Not mention about Full Year Results by Performance

Tables to be included:
Table 1 – Store Count
Table 2 – Type of Coffee Products
Table 3 – Performance of Each Product
Table 4 – Analyse of Trend of Each Product
Table 5 – Australia’s Health and Wellbeing
Charts to be included:
Figure 1 – Visualisation A&A Coffee’s Financial Performance

Other illustrations to be included:

Smart Art – Figure 3 Australia’s Health and Wellbeing Statistics

Page length:
4 to 6 pages

Word length:
Approx. 1500 words

Deadlines for the project:

BSBWRT401 1.0 | May 2016 Page 16

 Document Requirements
Client Requirements
Draft Text Final Text Draft Document Final Document
Document

May 2016 Aug 2016 Nov 2016 Feb 2017 May 2017

Assessor: Competent. Kindly read my comments above.

BSBWRT401 1.0 | May 2016 Page 17

Client Requirements Document
Document title: A&A Coffee Feedback

Document Manager, Information Technology Department

Document Management Specialist:
info.dms@anacoffee.com.au

Client: A&A Coffee

Version: 1.0 Date: 10 May 2016

Document Requirements
Purpose of the document:
Specify the client requirement, analyse the market, create sales report, strategies to be more competitive in the
market

Description and format:

Research, Locate and Filter data and information, Organise and Analyse data and information, Evaluate and
Report findings and Document Lessons Learnt.
Simple format.
Means of communication:
Internal email, presentation face-to-face

Audience:
CEO, Directors, Internal Staff

Language:
Formal with business jargons but simple to understand.

Layout:
Portrait, graphs, tables, illustrations

Referencing:

BSBWRT401 1.0 | May 2016 Page 18

 Document Requirements
More information on the source can be found at:
http://www.ausstats.abs.gov.au/File/4364.0.55.001.pdf
Specific Requirements:
Cover Page
Background
Table of Contents
Health and Wellbeing Trends

Gaps in data and information provided by the Client:

Section What is missing
Table 1 Profit of Stores by State
Table 3 Description about each performance for each product
Figure 1 Full Year Results by Performance

Categories and logical sequences of data, information and knowledge:

From general information about the wellbeing trends to specific data, information and analysis about the A&A
Coffee

Tables to be included:
Table Which section What is represents
Table 1 Section 2.1 Store Count
Table 2 Section 3 Type of Coffee Products
Table 3 Section 3 Performance of Each Product
Table 4 Section 3 Products’ Performance
Table 5 Section 1 Australia’s Health and Wellbeing
Charts to be included:
Charts Which section What is represents
Figure 1 Section 2.1 Visualisation of A&A Coffee’s
Financial Performance
Other illustrations to be included:
Type of Illustration Which section What is represents

BSBWRT401 1.0 | May 2016 Page 19

 Document Requirements
Smart Art Figure 3 Section 2.1 Statistics about Health and
Wellbeing in Australia
Overview of the Structure and Content:
Australia’s Health and Wellbeing, followed by Statistics and Table 5
Health and Wellbeing Trends
Background followed by Business Operation with Table 1
Statistics with Figure 1 and Figure 2
Coffee Market in Australia with Table 2, Table 3 and Table 4
References
Page length:
4 – 6 pages

Word length:
Approx. 1500 words

Deadlines for the project:

Client Requirements
Draft Text Final Text Draft Document Final Document
Document

May 2016 Aug 2016 Nov 2016 Feb 2017 May 2017

Assessor: Adjusted competency with the student in classroom.

BSBWRT401 1.0 | May 2016 Page 20

 For Assessor Use Only

Task Outcome Sheets

Student name &
ID……………………………………………………..
The Outcome Sheet below is the assessment tasks for each of the assessment event that the student is required to
complete. Assessors, tick ‘S’ if the student achieved a satisfactory outcome for an assessment task and ‘NYS’ if the
student does not meet these requirements. Also, you are required to write comments on the quality of this evidence
under the ‘Comments’ column. As for your final judgement on the student’s overall performance, tick ‘Satisfactory’ if
the student achieves a satisfactory outcome for all of the tasks or ‘Not-Yet-Satisfactory’.

Assessment Event 1
Assessment Event 1
S NYS Comments
Knowledge Questions

Question 1 S

Question 2 S

The student’s performance for Assessment Event 1 is  Satisfactory  Not-Yet-Satisfactory

Date:
Assessor Signature:
02/08/2017

BSBWRT401 1.0 | May 2016 Page 21

Assessment Event 2
Assessment Event 2
S NYS Comments
Case Study

Sub Task
1.1

Task 1: Sub Task

Plan documents 1.2

Sub Task
1.3

Sub Task
2.1

Sub Task
2.2
Task 2:
Draft text
Sub Task
2.3

Sub Task
2.4

Sub Task
3.1

Task 3: Sub Task

Prepare final text 3.2

Sub Task
3.3

Sub Task
4.1
Task 4:
Finalise Document
Sub Task
4.2

The student’s overall performance is  Satisfactory  Not-Yet-Satisfactory

Date:
Assessor Signature:
02/08/2017

BSBWRT401 1.0 | May 2016 Page 22

Student Feedback Form
Dear Student,
We are keen to improve our products and services, and assessment tools are a key part of this. Therefore, we would
welcome your feedback on the assessment. If you could take a few minutes to complete the form below, it would be
greatly appreciated. Please provide thoughtful responses as your opinions are highly valued.

Yes No Feedback Questions

Y N Did the assessment cover the training you received for this unit?

Were the tasks in Assessment Event 2 based on realistic activities that you would expect to be
Y N doing in a workplace?

Y N Did you understand the assessment instructions?

Y N Were the tasks easy to understand?

Y N Did the Assessor set up and run the simulations professionally?

Y N Was the Assessor’s decision fair?

Y N Was the Assessor’s feedback specific?

Y N Was the Assessor’s feedback comprehensive?

Y N Was the Assessor’s feedback constructive?

Y N Was the Assessor’s feedback timely?

Y N Were you satisfied with your effort in this assessment?

What would you change about this assessment?

What could the assessor have done differently to improve the

assessment process and/or assessment feedback?

Overall, what was the most significant challenge of this assessment?

Overall, what did you like the most about this assessment?

Do you have any other comments you wish to make with regard to
your assessment experience?
Confused and difficult to understand

BSBWRT401 1.0 | May 2016 Page 23

Dear Marketing Manager, I’m writing this email because in order to request feedback about the topics we’ve talked
in the last meeting. I’m looking forward to seeking any additional information that might be important and if you
have another information that was missed in the meeting because is very important for the next process. We have
different protocols to follow to determine the success about our assessor. Attached the CRD to request your
approval.
Any questions or changes, contact as soon as possible.
Thanks.
Kind Regards.
Guilherme Martins
Assessor: Competent. However, we need to work towards formal business writing. I have highlighted
some terms for you to re-evaluate when writing a business email. The comments below aim exclusively
at improving your writing and do not compromise your work.
Hi Marketing Manager, -> Dear Marketing Manager (or use the name)
I’m writing this email because we need a feedback – in order to request feedback
about everything -> the topics
I wanna know -> I’m looking forward to seeking any additional information that might be important

BSBWRT401 1.0 | May 2016 Page 24