Fire Victim Gets RM150, 000 Advance from Fire Insurance Claims

From left: En Rozily Jaafar, Head of Sabah Region, En Azmi Mohd Shariff, Head of Branches, Mdm Lee Kiun Ching and
Mr Ching Yin Yap, her husband.

KOTA KINABALU, 18 April 2008 - Etiqa Insurance Berhad presented an advance of RM

150,000 in claims to Lee Kiun Ching whose home in Taman Yakin Jaya, Likas was razed by a fire
that claimed the lives of two of her grandchildren.

In a simple ceremony, Lee, who has a fire insurance policy from Etiqa Insurance Berhad (formerly
known as Malaysia National Insurance Berhad) received RM 150,000 as an advance from the
claims of her fire insurance policy.

“We empathise with Mdm Lee, as tragically losing two of her loved ones to the fire is devastating.
We, at Etiqa, wanted to assist in anyway we could. Hence, upon finding out that Mdm Lee had a
fire insurance policy with us, we accelerated the entire process to merely 2 weeks to ensure that
we could assist her in rebuilding her home and her life,” said Azmi Mohd Shariff, Head of
Branches. He also said “this is indeed in line with the new Etiqa brand’s promise of humanizing
insurance by going back to basics.”

Azmi also said that the cheque is only an advance of the total fire claims as the remainder of the
total amount will be determined pending the outcome of the adjustor’s report.
“The standard time frame of claims payment for cases like this in the market can take
two months or more, depending on the completion of the adjustor’s report. However,
Etiqa is about placing people over policies. As a result, despite the fact that the
adjustor’s report has yet to be completed, we have based Mdm Lee’s claim on the
preliminary findings and expedited the claims process to provide her with the necessary
financial support,” added Azmi.

Responding in Hakka, Lee thanked Etiqa and its management for their compassion. “I
will never see my grandchildren again and no amount of money will bring them back but
I am grateful to Etiqa for their thoughtfulness and responsiveness. Their quick
assistance in providing us with this advance will certainly help us start rebuilding our
lives and our home,” she said.

The fast track claims process is one of the many successful initiatives implemented by
Etiqa to mark the new brand positioning. “We will continue to challenge ourselves to
raise the benchmark of our deliverables. We want to prove that the new brand is not just
a change in logo and name. It is a complete change where we will continuously raise
our standards to make us stronger and more competitive,” quipped Azmi.

It looks like we are on track in placing people over policies, and in fulfilling our promise of
“Humanizing Insurance & Takaful”. Thanks must go out to the team of Fire Claims Unit,
Non Motor 1, Claims Department, and the Kota Kinabalu branch staff for their speedy
response and hardwork. Special thanks also to Mr Chai Koh Min, of Agency Dept for
being the interpreter for that day!