Where are Quick Launch buttons located?

next to Start on the Taskbar

options in the Start menu

in a folder under My Computer

options located within My Documents

none of the above

Select the correct method(s) to shut down a computer correctly Choose all that apply.

• click Start > select Shutdown (correct answer, your response)

• Just switch off the power button on the machine
Pres Ctrl+Alt+Delete and click Shutdown from the resulting menu (correct answer, your
•
response)
• Unplug the machine directly from the wall

What is the binary conversion of the hexadecimal number CB?

The following answer is acceptable:

11001011

Which of the following operating systems would be appropriate for an Apple Macintosh
computer?

• Linux (your response)

• Mac OS X (correct answer)
• DEC VMS
• Windows XP Professional

What is the name of the table which is used to show every possible result of a Boolean logic
gate?

• results table
• gate table
• logic table
• truth table (correct answer, your response)
• none of the above
What is the decimal conversion of the binary number 11011001?

The following answer is acceptable:

217

Your response:
217

What is another way to start a program instead of clicking the program shortcut icon on the
desktop or in the list of programs within the Program directory in Windows?

• Tools
• Run (correct answer, your response)
• Help
• Settings
• none of the above

Which element is viewed in the System Tray on the Taskbar?

• search
• settings
• help
• clock (correct answer, your response)

Where are open application icons displayed in a Windows environment?

• on the Desktop
• on the Menu
• on the Windows taskbar (correct answer, your response)
• none of the above

Which keystroke combination will switch between open applications in Windows 2000?

• Alt+F4
• Shift+Tab (your response)
• Alt+Tab (correct answer)
• Ctrl+Tab
• Ctrl+Alt+Delete

Which number system is the most basic as used by computers?

• decimal
• hexadecimal
• octal
• binary (correct answer, your response)
• none of the above

Which series of actions allow users to adjust the screen display in Windows 9x?

• right click on the desktop-->Display-->Settings (correct answer, your response)

• right click on My Computer-->Properties-->Display Settings
• Start-->Control Panel-->System-->Display-->Properties
• Start-->Run-->type "display"

Why is it extremely important not to turn the computer off until a message displays indicating
that it is safe to do so?

• the computer will blow up

• IT Support will be cross with you
Important data that is stored in memory while the system is running needs to be written to
•
the hard disk before turning off (correct answer, your response)
• none of the above

Which Windows button can users click on to gain access to all features of the computer such
as Shut Down, Run, Help, Find, Settings, Documents, and Programs?

• My Documents
• Start (correct answer, your response)
• Network Neighborhood
• Recycle Bin

Which of the following items used for cleaning should NOT be included in the supplies of a
well-equipped workbench?

• swabs with foam or chamois cloth ends (your response)

• rubbing alcohol (correct answer)
• cleaning pads
• contact cleaner containing a solvent and lubricant

Which is not an item of hardware?

• an MP3 file (correct answer, your response)

• a keyboard
• a disk drive
• a monitor

What was first introduced in 1984 and is still used to map "friendly" host names to IP
addresses?

• TCP/IP
• ARPAnet
• DNS (correct answer, your response)
• IEEE
• www

Which operating system would be best used on personal computers for the typical end user?

• DEC VMS
• IBM OS/400
• Unix (your response)
• Windows 2000 Professional (correct answer)
• Apple OS X

What is the hexadecimal conversion of the decimal number 224?

• F0
• E0 (correct answer, your response)
• 92
• 9E
• B0

What is an important step in avoiding electrostatic discharge?

• Wear silk clothing to reduce ESD potential

If adding power to a motherboard while outside the computer system chassis, place the
•
board on its shielded anti-static bag.
Always store sensitive computer components in non-conductive plastic bins to avoid the
•
buildup of ESD. (your response)
After installing the ESD wrist strap, allow 15 seconds to pass before touching any sensitive
•
electronic components with bare hands. (correct answer)
• none of the above

What is the hexadecimal equivalent of the decimal number 241?

• E7
• D3
• E1
• A9
• F1 (correct answer, your response)

What is the decimal conversion of the hexadecimal number E0?

• 442
• 222
• 224 (correct answer, your response)
• 11100000

Which process is used to view the basic system information of the computer in Windows 9x?

Start-->Programs-->Accessories-->System Tools-->System Information (correct answer,

•
your response)
• Start-->Programs-->Windows Tools-->System Configuration
• Right click on Start-->Explore-->Tools--> Windows Information
• Double click on My Computer, double click on Control Panel, double click on My System

What is the main advantage of giving staff personal computers rather than mainframe
workstations?

• centralized management (your response)

• high level of security
• centralized backups
• user flexibility (correct answer)

What is the smallest unit of data that can be stored in a computer?

• byte
• bit (correct answer, your response)
• megabit
• megabyte
• nibble

Which of the following would represent approximately ten billion bytes?

• 10 MB
• 10 MHz
• 10 KB
• 10 GB (correct answer, your response)
• 10 TB
What is the Decimal conversion of the Hexadecimal number F1?

• 244
• 243
• 24
• 241 (correct answer, your response)
• 41

Which component should you NOT work on while wearing an anti-static wrist strap?

• monitor (correct answer)

• adapter card
• hard drive
• motherboard (your response)

Which of the operating system would be appropriate for an Apple Macintosh

computer?

The following answers are acceptable:

• MAC OS X
• MACOS
• MAC Operating System
• MAC Operating System X

What is the hexadecimal conversion of the decimal number 225?

• F1
• G1
• E1 (correct answer, your response)
• D1

It Essentials – Chapter 2
Which expansion slot(s) is/are 16-bit and transfer(s) data with the motherboard at 8MHz?
Choose all that apply.
ISA

PCI

AGP

USB
How many pins can a SIMM have?

• 68
• 72 (correct answer, your response)
• 168
• none of the above

Which type of slot/socket does a Pentium III 1.13GHz chip require?

• Socket 1
• Socket 2
• Socket 3
• Socket 4
• Socket 5 (your response)
• Socket 6
• Socket 7
• Socket 8
• Slot 1
• Slot 2
• Slot A
• Socket 370 (correct answer)
• Socket A
• Socket 423
• Socket 478
• Socket 603

Which type of slot/socket does a Xeon 1Ghz chip require?

• Socket 1
• Socket 2
• Socket 3
• Socket 4
• Socket 5
• Socket 6
• Socket 7
• Socket 8
• Slot 1
• Slot 2
• Slot A
• Socket 370
• Socket A
• Socket 423
• Socket 478
• Socket 603 (correct answer, your response)
How many read/write heads does a HDD have if it has 4 platters?

• 4
• 8 (correct answer)
• 16 (your response)
• none of the above

Which keys should you press to perform a warm boot?

The following answers are acceptable:

• ctrl+alt+delete
• ctrl + alt + delete

IF POST is successsful and no errors are found what is the next step for the bootstrap
programme?

• the bootstrap has no function once POST has finished

• to locate the hardware configuration file (your response)
• to locate the OS and load it into RAM (correct answer)
• none of the above

Which of the four basic operations that the operating system helps the computer to perform
recognises input from the keyboard?

• input (correct answer)

• processing (your response)
• output
• storage

Which IRQ is commonly unused and is available?

• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8
• 9
• 10 (correct answer, your response)
Which components does the motherboard house? Choose all that apply.

• CPU (correct answer, your response)

• controller circuitry (correct answer, your response)
• bus (correct answer, your response)
• RAM (correct answer, your response)
• expansion slots (correct answer, your response)
• ports for external devices (correct answer, your response)
• CMOS (correct answer, your response)
• ROM BIOS (correct answer)
• none of the above

How many devices can be connected on a standard SCSI interface (including the SCSI
controller card)?

• 7
• 8 (correct answer, your response)
• 2
• 4

How many pins does the EIDE/ATA-2 specification cover?

• 32 (your response)
• 40 (correct answer)
• 50
• 68
• 80

How much data can be held on a 3.5" Floppy Disk?

• 732MB
• 144MB
• 1.44KB
• 1.44MB (correct answer, your response)
• none of the above

What are the names used to describe the most crucial component in the computer system into
which everything else plugs? Choose all that apply.

• mother bored
• motherboard (correct answer, your response)
• main board (correct answer)
• system board (correct answer)
Where is the firmware located?

• RAM
• BIOS chip (correct answer)
• Hard Disk Drive
• Floppy Disk
• none of the above (your response)

Feedback: See curriculum page 2.3.4

How many pins does a DIMM have?

• 68
• 72 (your response)
• 168 (correct answer)
• none of the above

Which IRQ is commonly used by LPT1?

• 1
• 2
• 3
• 4
• 5
• 6
• 7 (correct answer)
• 8 (your response)
• 9
• 10

Feedback: See curriculum page 2.5.2

What is one of the most important factors to take into account when choosing a power supply?

• resistance
• wattage (correct answer)
• ac voltage (your response)
• none of the above

Feedback: See curriculum page 2.3.1

Which of the four basic operations that the operating system helps the computer to perform
manipulates data according to the user's instructions?

• input
• processing (correct answer, your response)
• output
• storage

Feedback: See Curriculum Page 2.1.1

Which of the four basic operations that the operating system helps the computer to perform
sends output to the video screen or printer?

• input (your response)

• processing
• output (correct answer)
• storage

Feedback: See Curriculum Page 2.1.1

What controls the speed of the CPU?

• jumper settings on the CPU itself

a variable-frequency synthesizer circuit multiplies the motherboard clock signal (correct
•
answer, your response)
• software in the OS
• none of the above

Which device uses I/O address 378?

• sound card (your response)

• com2
• com3
• LPT1 (correct answer)

Feedback: See curriculum page 2.5.4

What is a measurement of how close together phosphor dots are on the screen?

• pixel
• dot pitch (correct answer)
• colour depth
• screen size
• resolution (your response)
Feedback: See curriculum page 2.3.7

Where is the bootstrap programme located?

• RAM
• ROM
• Hard Disk Drive
• BIOS (correct answer, your response)

Feedback: See curriculum page 2.2.1

Which expansion slot(s) is/are reserved for video adapters and is a dedicated high-speed bus?
Choose all that apply.

• ISA (your response)

• PCI
• AGP (correct answer, your response)
• USB

Feedback: See curriculum page 2.3.5

Which DMA channel is used by the FDD controller?

• 0
• 1
• 2 (correct answer)
• 3 (your response)
• 4

Feedback: See curriculum page 2.5.3

Which component(s) does the POST check? Choose all that apply.

• CPU (correct answer, your response)

• system timer (correct answer)
• ROM
• RAM (correct answer)

Feedback: See curriculum page 2.2.1

Which IRQ is commonly used by COM4?

• 1
• 2
• 3 (correct answer)
• 4 (your response)
• 5
• 6
• 7
• 8
• 9
• 10

Feedback: See curriculum page 2.5.2

Which of the four basic operations that the operating system helps the computer to perform is
probably the most important of the four?

• input
• processing (your response)
• output
• storage (correct answer)

Feedback: See Curriculum Page 2.1.1

What is a measure of the number of pixels in the screen?

• pixel
• dot pitch
• colour depth
• screen size
• resolution (correct answer, your response)

Feedback: See curriculum page 2.3.7

Which expansion slot(s) is/are 32-bit and transfer(s) data with the motherboard at 33MHz?
Choose all that apply.

• ISA (your response)

• PCI (correct answer, your response)
• AGP
• USB

Feedback: See curriculum page 2.3.5

Which IRQ is commonly used by the real time clock?

• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8 (correct answer, your response)
• 9
• 10

Feedback: See curriculum page 2.5.2

Which device uses I/O address 2F8?

• sound card (your response)

• com2 (correct answer)
• com3
• LPT1

Feedback: See curriculum page 2.5.4

What is a diagonal measure of visible area?

• pixel
• dot pitch
• colour depth
• screen size (correct answer, your response)
• resolution

Feedback: See curriculum page 2.3.7

Which type of slot/socket does a Duron 600MHz or an Athlon 750MHz chip require?

• Socket 1
• Socket 2
• Socket 3
• Socket 4
• Socket 5
• Socket 6
• Socket 7
• Socket 8
• Slot 1 (your response)
• Slot 2
• Slot A
• Socket 370
• Socket A (correct answer)
• Socket 423
• Socket 478
• Socket 603

Feedback: See curriculum page 2.3.3

What are the two most common motherboard form factors in use today? Choose all that apply.

• IBM XT
• Baby AT (correct answer)
• Mother AT
• ATX (correct answer, your response)
• LPX

Feedback: See curriculum page 2.3.2

If the POST finds errors which it can't display on the monitor what does it do?

• restarts the system

• sends a series of beeps (correct answer, your response)
• restarts the POST process
• none of the above

Feedback: See curriculum page 2.2.1

Which type of slot/socket does a Pentium 4 1GHz - 2GHz chip require?

• Socket 1
• Socket 2
• Socket 3
• Socket 4
• Socket 5
• Socket 6
• Socket 7
• Socket 8
• Slot 1 (your response)
• Slot 2
• Slot A
• Socket 370
• Socket A
• Socket 423
• Socket 478 (correct answer)
• Socket 603

Feedback: See curriculum page 2.3.3

What are the two kinds of system startup that can take place? Choose all that apply.

• reboot (your response)

• warm boot (correct answer)
• hot boot
• cold boot (correct answer, your response)

Feedback: See curriculum page 2.2.3

Which of the four basic operations that the operating system helps the computer to perform
keeps track of files for use later?

• input
• processing
• output
• storage (correct answer, your response)

Feedback: See Curriculum Page 2.1.1

Which type of temporary volatile memory in common use today is relatively expensive, very
fast and maintains its contents only as long as voltage is available?

• RAM
• SRAM (correct answer)
• DRAM (your response)
• ROM

Feedback: See curriculum page 2.3.6

When a computer is first turned on it runs a small programme which is built into the
computer's hardware. What is the name of that programme?

• boot (your response)

• bootleg
• bootstrap (correct answer)
• none of the above

Feedback: See curriculum page 2.2.1

What are the abbreviations for the types of BIOS chips which CAN be upgraded? Choose all
that apply.

• EPROM (correct answer)

• ROM
• EEPROM (correct answer, your response)
• Flash ROM (correct answer)

Feedback: See curriculum page 2.3.4

What are the three buses which connect the CPU to the rest of the computer system? Choose
all that apply.

• data bus (correct answer, your response)

• CPU bus
• address bus (correct answer, your response)
• RAM bus
• control bus (correct answer, your response)

Feedback: See curriculum page 2.3.3

What is the term for a picture element which consists of three colours (red, green & blue)?

• pixel (correct answer, your response)

• dot pitch
• colour depth
• screen size
• resolution

Feedback: See curriculum page 2.3.7

Which IRQ is commonly used by the keyboard?

• 1 (correct answer)
• 2
• 3
• 4
• 5
• 6
• 7
• 8
• 9 (your response)
• 10

Feedback: See curriculum page 2.5.2

Which type of slot/socket does a Pentium 4 1.3GHz chip require?

• Socket 1 (your response)

• Socket 2
• Socket 3
• Socket 4
• Socket 5
• Socket 6
• Socket 7
• Socket 8
• Slot 1
• Slot 2
• Slot A
• Socket 370
• Socket A
• Socket 423 (correct answer)
• Socket 478
• Socket 603

Feedback: See curriculum page 2.3.3

Which type of temporary volatile memory in common use today is relatively inexpensive, slow
and needs to have its capacitors refreshed to maintain its contents?

• RAM (your response)

• SRAM
• DRAM (correct answer)
• ROM

Feedback: See curriculum page 2.3.6

What is the resolution for VGA mode?

• 640x480 (correct answer)

• 800x600
• 1024x728 (your response)
• 1280x1024

Feedback: See curriculum page 2.3.7

For an operating system to run which computer component must it be loaded into?

• RAM (correct answer)

• ROM
• Hard Disk Drive
• BIOS (your response)

Feedback: See curriculum page 2.2.1

What is the resolution for XGA mode?

• 640x480
• 800x600
• 1024x728 (your response)
• 1280x1024 (correct answer)

Feedback: See curriculum page 2.3.7